Air Tahiti Nui

Air Tahiti Nui is the flag carrier of French Polynesia, serving as a vital bridge between the idyllic islands and the rest of the world. Headquartered in Papeete, the airline provides an immersive travel experience where the spirit of the islands is felt the moment passengers step on board. With its distinctive livery inspired by the blue lagoons and Tiare flowers of its home, the carrier offers a unique and relaxing journey to some of the globe's most desirable destinations.

Founded to ensure independent connectivity for the territory, the airline has grown into a major international player. It operates a strategic network with Los Angeles serving as a key hub, facilitating smooth transit for global travelers. The airline connects the South Pacific to major metropolitan areas, including Paris, Tokyo, and Auckland. Through its extensive route map and partnerships, passengers can easily access destinations across North America and Oceania, such as Sydney, San Francisco, Seattle, Las Vegas, and San Jose, as well as Brisbane and Washington, D.C.

The airline operates a modern fleet consisting of Boeing 787-9 Tahitian Dreamliners, designed to reduce travel fatigue and enhance comfort on long-haul flights. The cabins feature colors and textures that reflect the natural beauty of French Polynesia. Passengers enjoy high-quality service, including French and Polynesian cuisine, creating an atmosphere of "Maeva" (welcome) at 30,000 feet. The airline maintains a strong commitment to safety, adhering to strict international standards such as the IOSA certification.

Air Tahiti Nui is dedicated to protecting the environment and supporting the local economy of its home islands. Its mission goes beyond transportation; it aims to be an ambassador for Tahitian culture globally. This dedication to service and cultural authenticity has earned the carrier numerous accolades, including recurring awards for Best Airline in the South Pacific from Global Traveler, recognizing its excellence in passenger satisfaction and operational quality.

Contacting Air Tahiti Nui in the United Arab Emirates

Travelers based in the United Arab Emirates (UAE) should note that Air Tahiti Nui does not operate a direct standalone office in the region. Instead, the airline is represented by its General Sales Agent (GSA), the APG Network. This partner handles reservations, ticketing, and general inquiries for passengers in Dubai and Abu Dhabi. Flights to French Polynesia typically involve connections through major international hubs such as Paris (CDG), Tokyo (NRT), or Auckland (AKL), often routing via Los Angeles.

For bookings and the most direct assistance, passengers are encouraged to use the official website or contact the local GSA representative. Support regarding the Tahitian Dreamliner experience or the Club Tiare loyalty program can also be sought through the airline's global channels.

Official Website

www.airtahitinui.com

Contact Information

• Local Representation (UAE): Managed by APG Network (General Sales Agent)
• Reservations & Ticketing (UAE): +971 4 352 0000
• Global Call Center (Headquarters): +689 40 47 67 87 (Tahiti)
• USA Call Center (Toll-Free): +1 877 824 4846 (Alternative for English support)
• Email: clientele@airtahitinui.pf
• Mobile App: Air Tahiti Nui (Available on iOS and Android)

Social Media

Stay updated with the latest news and offers through the airline's official social media channels:

• Facebook: facebook.com/airtahitinui
• X (Twitter): twitter.com/AirTahitiNui
• Instagram: instagram.com/airtahitinui
• LinkedIn: linkedin.com/company/air-tahiti-nui

Local Office in United Arab Emirates

While there is no dedicated Air Tahiti Nui storefront, physical inquiries can be directed to the APG Network office in Dubai.

• Representation Office: APG Network / APG UAE
• Location: Dubai, United Arab Emirates
• Note: It is recommended to call ahead to confirm opening hours and appointment availability before visiting.

Emergency & 24/7 Support

Air Tahiti Nui does not offer a dedicated 24-hour hotline specifically for the UAE. In case of urgent travel disruptions outside of local business hours, please contact the airline's Head Office in Tahiti (keep in mind the GMT-10 time zone difference) or utilize the "Manage Booking" feature on the official website.

Carry-On Baggage Policy

Air Tahiti Nui ensures that passengers can keep their essential items close at hand with a convenient cabin baggage policy. Regardless of the travel class, every passenger is permitted to bring one piece of carry-on luggage and one personal accessory into the cabin. The personal accessory includes items such as a handbag, laptop case, camera bag, or infant bag, and must not weigh more than 3 kg (6.6 lbs). It should be small enough to fit under the seat in front of you.

The main carry-on bag must adhere to strict size and weight limits to ensure safety and comfort on board. The maximum dimensions for the cabin bag are 115 cm (45 inches) (Length + Width + Height). The weight allowance varies slightly by class:

• Moana Economy & Moana Premium: One bag up to 10 kg (22 lbs).
• Poerava Business: One bag up to 12 kg (26 lbs).

Checked Baggage Allowances

The airline operates on the "Piece Concept" for all its routes, including flights transiting through Los Angeles or connecting to Papeete. This generous policy allows travelers to bring substantial luggage, with allowances increasing for premium cabins. Each checked bag must not exceed a total linear dimension of 158 cm (62 inches).

• Moana Economy Class: 1 bag with a maximum weight of 23 kg (50 lbs).
• Moana Premium Economy Class: 2 bags, each with a maximum weight of 23 kg (50 lbs).
• Poerava Business Class: 2 bags, each with a maximum weight of 32 kg (70 lbs).

Travelers holding Club Tiare Silver or Gold status may be entitled to additional baggage benefits, such as an extra checked piece. It is always recommended to check your specific ticket conditions before packing.

Excess Baggage Fees

If your luggage exceeds the standard allowance in number, weight, or size, additional fees will apply at the airport. Charges are cumulative; for example, a bag that is both overweight and oversized will incur two separate fees.

• Overweight Bags: A fee applies for bags weighing between 23 kg and 32 kg (in Economy classes). No single bag may weigh more than 32 kg (70 lbs); any item exceeding this limit must be transported as cargo.
• Oversized Bags: Luggage with dimensions between 158 cm and 200 cm (79 inches) is subject to a surcharge. Items larger than 200 cm are generally not accepted as checked baggage and must be shipped via freight.

Special Items: Sports Equipment and Instruments

Recognizing that many travelers visit Tahiti for its world-class outdoor activities, Air Tahiti Nui offers a particularly surfer- and diver-friendly policy. Passengers are often entitled to check one additional piece of sporting equipment free of charge, provided it weighs no more than 23 kg (50 lbs) and does not exceed 250 cm (98 inches) in length.

Eligible items for this complimentary allowance include:

• Surfboards, paddleboards, kneeboards, and kite-surfing gear.
• Golf bags containing clubs and shoes.
• Diving equipment (tanks must be empty and valves open).

Musical instruments, such as a ukulele (a Tahitian favorite), can be carried as cabin luggage if they fit within the standard carry-on dimensions. Larger instruments, like cellos or guitars, may need to be checked or require the purchase of an extra seat if they are to be transported in the cabin.

Restricted and Prohibited Items

For the safety of all passengers, certain items are strictly prohibited in both carry-on and checked luggage. Common prohibited items include explosives, compressed gases (unless medically approved), flammable liquids, and strong oxidizers. Lithium batteries and power banks must never be packed in checked luggage; they must be carried in your cabin bag. Additionally, restrictions apply to liquids, gels, and aerosols in carry-on bags, which must follow the standard 100ml (3.4 oz) rule and fit in a transparent, resealable plastic bag.

Tips for Packing Efficiently

To ensure a smooth journey to the islands, consider these packing tips:

• Weigh Before You Go: Use a portable luggage scale to ensure your bags are within the limits, especially if you plan to bring back heavy souvenirs like black pearls or local crafts.
• Protect Fragile Items: Hard-shell suitcases are recommended for long-haul travel to protect against impacts. Wrap fragile items in soft clothing.
• Label Your Bags: Attach a sturdy name tag with your contact details to every piece of luggage, including sports equipment. Placing a copy of your itinerary inside your suitcase is also a smart precaution in case the outer tag is lost.
• Monoi Oil: If you purchase Monoi oil in Tahiti, ensure the bottles are tightly sealed and packed in your checked luggage, as they exceed carry-on liquid limits.

Traveling with a furry companion requires careful planning, and Air Tahiti Nui strives to accommodate pets whenever safety regulations permit. The airline accepts domesticated dogs and cats for transport, ensuring they can join their owners on journeys to Papeete and other destinations, subject to specific conditions and availability.

Transport Options

In Cabin (Carry-on)

Small pets may travel in the cabin with you, provided they remain in their carrier throughout the flight. This option is designed for animals that can fit comfortably under the seat in front of you.

• Maximum Weight: The combined weight of the pet and the container must not exceed 8 kg (17 lbs).
• Carrier Dimensions: The container should be approximately 40 x 35 x 20 cm (Length x Width x Height) to fit under the seat.
• Allowed Animals: Only dogs and cats are permitted in the cabin.
• Carrier Type: A soft-sided, leak-proof, and well-ventilated bag is required (hard cages are generally not allowed in the cabin).
• Limit: Typically, one pet is allowed per passenger, and there is a limit on the total number of pets per flight.

In Cargo Hold (Checked Baggage)

Larger animals that exceed the cabin weight limit must travel in the pressurized and temperature-controlled hold. This area ensures animals are transported safely, though they are separated from the passenger cabin.

• Container Requirements: Must be an IATA-approved hard-shell crate (fiberglass or rigid plastic) with a secure locking mechanism.
• Size & Comfort: The animal must be able to stand up, turn around, and lie down comfortably in a natural position.
• Water & Food: Two empty dishes (one for food, one for water) must be accessible from the outside without opening the door.
• Weight Limits: Animals up to 75 kg (165 lbs) (including the crate) are generally accepted as checked baggage; heavier items may need to go as cargo.

As Cargo (Freight)

In certain situations, pets must be transported as freight rather than checked baggage. This is often handled by a specialized department.

• When Required: For very large animals, unaccompanied pets, or flights to countries with strict biosecurity rules (e.g., flights to Sydney or Auckland often require cargo manifest entry).
• Booking: Must be arranged separately through the Air Tahiti Nui Cargo department.
• Special Handling: Professional pet shippers may be required to handle the logistics.

Required Documentation

To avoid refusal at the airport, ensure all paperwork is complete and up-to-date. Requirements vary by destination.

• Veterinary Passport: An official document recording the pet's identity and medical history.
• Health Certificate: A certificate of good health issued by a licensed veterinarian, typically dated within 4 to 10 days of departure.
• Vaccinations: Proof of valid rabies vaccination (often required to be administered at least 21 days before travel) and other routine shots.
• Microchip: An ISO-compliant microchip is mandatory for identification.
• Import Permits: Specific permits for international travel, especially for entry into French Polynesia or the United States.

Service Costs

Pet transport is not included in the free baggage allowance and incurs a separate fee payable at the airport.

• In-Cabin Fee: Approximately $50 - $100 USD (or equivalent in Euro/CFP) per flight segment.
• Cargo Hold Fee: Approximately $150 - $200 USD or more, depending on the size of the crate and the route.
• Note: Prices are subject to change and may vary based on the point of sale and destination.

Preparation Tips

Preparing your pet beforehand is crucial for a stress-free journey.

• Acclimatization: Let your pet spend time in the travel crate weeks before the flight to get used to it.
• Feeding: Feed your pet a light meal about 4 hours before departure; do not feed them right before flying to avoid nausea.
• Hydration: Ensure the pet is well-hydrated before the trip.
• No Sedation: Veterinarians and airlines generally advise against sedating animals as it can affect their breathing and regulation at high altitudes.
• Absorbent Material: Line the bottom of the carrier with absorbent pads or a towel.

Restrictions

For safety reasons, certain animals and breeds are restricted from travel.

• Brachycephalic Breeds: Snub-nosed dogs (e.g., Pugs, Bulldogs, Boxers) and cats (e.g., Persians) are often prohibited in the cargo hold due to respiratory risks; they may be allowed in the cabin if small enough.
• Dangerous Breeds: Dogs classified as aggressive or fighting breeds (e.g., Pit Bulls, Tosas) are strictly prohibited.
• Age Limit: Puppies and kittens must usually be at least 8 to 12 weeks old and fully weaned.
• Exceptions: Certified Service Animals assisting passengers with disabilities generally travel free of charge in the cabin, regardless of weight, but require prior notification.

Important: Pet travel regulations are complex and subject to change based on international laws and aircraft types. You must contact Air Tahiti Nui reservations at least 48 to 72 hours in advance to confirm your pet's booking and verify specific requirements for your route.

Loyalty Program

Discover Club Tiare, the frequent flyer program of Air Tahiti Nui designed to reward travelers with exclusive privileges and opportunities to explore the world. Whether flying to the islands of French Polynesia or connecting through major global hubs, members earn valuable miles that can be transformed into flights, upgrades, and additional services.

Membership Tiers

• Tahia (Entry Level): Start earning miles on every eligible flight and enjoy lifetime validity for active members.
• Silver: Receive a 50% bonus on award miles, Business Class check-in access, and one extra checked bag.
• Gold: Enjoy premium benefits including lounge access, priority boarding, and a 75% mileage bonus.

Earning Miles

• Flights: Accumulate miles based on distance and service class when flying with Air Tahiti Nui.
• Partner Airlines: Earn miles on codeshare flights with partners like American Airlines, Qantas, and Japan Airlines.
• Rail & Travel: Collect miles on TGV AIR train services connecting via Paris.
• Everyday Partners: Earn points through hotel bookings, car rentals, and specific credit card partners.

Redeeming Miles

• Award Flights: Book complimentary tickets to destinations such as Papeete or Tokyo.
• Upgrades: Use miles to upgrade your seat to Moana Premium or Poerava Business class.
• Extra Baggage: Pay for additional luggage allowance using your mileage balance.
• Cash & Miles: Reduce the cost of your ticket by paying part of the fare with miles.

Airline Partnerships

• Strategic Partners: Air Tahiti Nui is not part of a global alliance but maintains strong bilateral agreements.
• Key Carriers: Major partners include American Airlines, Air France, Qantas, Air New Zealand, and Korean Air.
• Connectivity: seamless connections are available through hubs like Los Angeles and Auckland.

How to Join

• Online Registration: Sign up for free on the official website to instantly receive your Club Tiare number.
• Family Accounts: Combine miles with household members to reach rewards faster with the Family Share program.

Service Classes and Cabin Comfort

Flying with Air Tahiti Nui is designed to be an immersion into the islands before you even arrive. The airline's fleet of Tahitian Dreamliners (Boeing 787-9) features cabins decorated with vibrant colors representing the lagoons, mountains, and Tiare flowers of French Polynesia. Passengers can choose from three distinct classes of service, each offering a unique level of comfort and hospitality.

Poerava Business Class

For travelers seeking the ultimate relaxation, the Poerava Business Class offers a luxurious sanctuary. The cabin features 30 seats arranged in a 2-2-2 configuration, allowing for a spacious feel.

• The Seat: Each seat transforms into a 180-degree full-flat bed measuring approximately 78 inches (198 cm) in length, ensuring a restful sleep on long-haul journeys to Papeete or Paris.
• Amenities: Passengers receive a thick duvet, a large hypoallergenic pillow, and a luxury amenity kit containing skincare products, earplugs, and other travel essentials.
• Tech: Seats are equipped with personal power outlets, USB ports, and a large 16-inch high-definition touchscreen for entertainment.

Moana Premium Economy

Bridging the gap between Economy and Business, the Moana Premium Economy class provides a dedicated cabin with just 32 seats, offering enhanced privacy and space.

• The Seat: The seats are wider than standard economy options and offer a generous pitch of 38 inches (96.5 cm). They feature a comfortable recline and adjustable footrests and headrests.
• Configuration: Arranged in a 2-3-2 layout, this class is ideal for couples or small families looking for extra room to stretch out.
• Perks: Travelers enjoy priority check-in and boarding, as well as a dedicated amenity kit and noise-canceling headphones.

Moana Economy Class

The Moana Economy Class is designed to make long-distance travel comfortable and accessible. The cabin reflects the warmth of Polynesian hospitality.

• The Seat: Arranged in a 3-3-3 configuration, the seats feature an articulated base that slides forward as the back reclines, optimizing personal space. The pitch is approximately 31 inches (79 cm).
• Comfort: Every passenger is provided with a blanket, a pillow, and a travel kit containing socks, an eye mask, and hearing protection.

In-Flight Entertainment and Wi-Fi

Air Tahiti Nui keeps passengers entertained with its advanced Panasonic eX3 in-flight entertainment system. Every seat, regardless of class, is equipped with a personal high-definition multi-touch screen.

• Content: The "Tiare" entertainment selection includes a wide array of movies, TV series, music, and video games. Special channels feature documentaries about the islands, helping tourists plan their itinerary before landing.
• Connectivity: Stay connected with the world using the onboard Wi-Fi service. Packages tailored for messaging, surfing, or streaming are available for purchase directly through the seatback portal.

Dining Experience

Dining onboard is a celebration of the airline's dual heritage, blending French culinary expertise with fresh Polynesian flavors. Meals are served with a distinct island flair.

• Business Class: A multi-course gourmet meal is served with fine wines selected by expert sommeliers. The service can be tailored to your preferred dining time.
• Economy & Premium: Passengers enjoy a choice of hot main courses complemented by appetizers and desserts. Complimentary beverages, including beer and French wines, are available throughout the flight.
• Special Dietary Needs: The airline accommodates various dietary requirements, including vegetarian, vegan, diabetic, and gluten-free meals. These must be requested at least 48 hours before departure.

Special Services

Air Tahiti Nui is committed to making travel accessible and pleasant for all passengers, offering specialized assistance where needed.

• Families and Children: Young travelers are welcomed with special "Tiare" activity kits containing games and coloring books. Bassinets are available for infants (up to 10kg/22lbs) on a first-come, first-served basis and should be requested at the time of booking.
• Unaccompanied Minors: A dedicated service is available for children traveling alone, ensuring they are supervised and cared for from check-in until they are handed over to their guardian at the destination.
• Passengers with Reduced Mobility: Comprehensive assistance is provided for passengers requiring wheelchairs or help with boarding. The cabin crew is trained to assist with onboard accessibility needs, though they cannot provide personal medical care. It is recommended to notify the airline of any specific needs at least 48 hours in advance.

Air Tahiti Nui Destinations

From its primary hub in Los Angeles, Air Tahiti Nui operates a strategic network that links the South Pacific with key international gateways. The airline connects its home base in French Polynesia with major cities across North America, Oceania, and Europe, facilitating seamless travel for global passengers.

Booking a flight with Air Tahiti Nui is the first step toward an unforgettable journey across the Pacific and beyond. To secure the best fares, particularly for their popular connections through Los Angeles, it is highly advisable to book your tickets at least three to four months in advance. Travelers who are flexible with their dates often find that flying mid-week, specifically on Tuesdays or Wednesdays, results in lower prices compared to weekend departures.

To find the most attractive deals, consider signing up for the airline's newsletter or checking their official website for seasonal promotions. Special offers frequently appear for long-haul routes, such as flights originating from Paris or those heading to the South Pacific. If you are planning a trip to Auckland or other major destinations in the network, keeping an eye on sales periods can lead to significant savings.

Streamlining your airport experience is easy with online check-in. This service typically opens anywhere from 24 to 48 hours before your scheduled departure, allowing you to confirm your details and download your boarding pass ahead of time. For even greater convenience, consider downloading the airline's mobile app. It provides a user-friendly interface to manage your booking, check flight status in real-time, and receive instant notifications regarding gate changes or delays.

Comfort is a priority on long-distance flights, such as the journey to Papeete. We strongly recommend taking advantage of the seat selection feature as soon as you purchase your ticket. Choosing your seat early ensures you can secure your preferred location, whether you prioritize extra legroom or desire a window seat to enjoy the views. Finally, always consider purchasing comprehensive travel insurance to protect your investment against unexpected cancellations or travel disruptions.

History and Development

The story of Air Tahiti Nui began with a clear vision: to ensure the economic development of French Polynesia by securing a consistent flow of international tourism. Established in 1996 by the territorial government and local investors, the airline was created to provide the islands with an independent connection to the world, reducing reliance on foreign carriers. Operations officially commenced in November 1998, marking a new era for travel to the South Pacific with the launch of its inaugural flight from Papeete to Los Angeles.

Following its successful debut, the airline rapidly expanded its international footprint to bridge the gap between the isolated archipelago and major global markets. Within a few years, Air Tahiti Nui added routes to Tokyo, tapping into the vital Asian market, and extended its Los Angeles service to reach Paris. This strategic expansion established a crucial "trunk route" connecting France to its overseas territory via the United States. Over the years, the network grew to include Auckland and later Seattle, solidifying the carrier's status as the leading international airline based in the region.

For nearly two decades, the backbone of the Air Tahiti Nui fleet was the Airbus A340-300. These four-engine aircraft were iconic sights at airports around the world, recognizable by their distinct blue livery. However, to maintain competitiveness and improve environmental efficiency, the airline embarked on a comprehensive fleet renewal program. By 2019, it had completely phased out the A340s in favor of the modern Boeing 787-9 Dreamliner. These new aircraft, dubbed "Tahitian Dreamliners," allowed for greater fuel efficiency, reduced carbon emissions, and enhanced passenger comfort with quieter cabins and advanced air filtration systems.

While Air Tahiti Nui has remained an independent boutique airline rather than engaging in large-scale mergers or acquisitions, it has pursued growth through powerful strategic partnerships. By establishing codeshare agreements with major global carriers such as American Airlines, Qantas, and Japan Airlines, it has significantly widened its reach, offering passengers seamless connections to cities like Sydney and New York City. These alliances have been instrumental in sustaining its operations and ensuring global accessibility for the remote islands.

In recent years, the airline has demonstrated remarkable operational resilience and innovation. A notable milestone occurred in March 2020, when travel restrictions related to the global pandemic forced the carrier to fly directly from Papeete to Paris without the usual stopover in the United States. This journey covered approximately 15,715 kilometers (9,765 miles) and set a record for the world's longest domestic flight, a testament to the capabilities of its modern fleet and the skill of its crew. Today, Air Tahiti Nui continues to evolve, focusing on digital innovation and sustainability while maintaining the warm Polynesian hospitality that defined its founding.