Azores Airlines

Azores Airlines, often recognized by its distinctive green branding reminiscent of the lush landscapes it calls home, serves as the primary bridge between the enchanting Azores archipelago and the rest of the world. As a subsidiary of the SATA Group, this carrier specializes in connecting the mid-Atlantic islands with mainland Europe, North America, and Macaronesia, offering a vital link for both locals and visitors eager to explore volcanic craters and azure lagoons. More than just a mode of transport, flying with Azores Airlines is an immersion into Portuguese hospitality from the moment you step on board. Whether you are traveling for business or embarking on a dream vacation, the airline promises a journey marked by comfort, efficiency, and a genuine spirit of welcome.

Originally founded as OceanAir in 1990 and later rebranded as SATA Internacional before adopting its current identity, Azores Airlines is the international arm of the historic SATA Group. The airline has played a crucial role in overcoming the geographical isolation of the Azores. It operates a robust network that links the islands with key international gateways. Frequent routes connect the main hub in Lisbon and other major cities like Porto to the archipelago's capital, Ponta Delgada. Additionally, the carrier maintains strong transatlantic ties, serving the significant Portuguese diaspora and tourists in cities such as Boston, Toronto, and New York City.

Azores Airlines has modernized its operations with a focus on efficiency and environmental responsibility. The fleet is primarily composed of the latest generation Airbus aircraft, including the A320neo and the long-range A321LR. These aircraft are designed to reduce fuel consumption and carbon emissions while providing a quieter and more comfortable cabin experience for passengers. Safety is a paramount core value for the airline, which adheres strictly to European Aviation Safety Agency (EASA) standards and maintains a rigorous maintenance schedule to ensure the well-being of all travelers.

The mission of Azores Airlines extends beyond simple transportation; it strives to be an ambassador for the Azores region. The airline prides itself on delivering full-service flights that include amenities often charged as extras by other carriers. Passengers typically enjoy complimentary meals and baggage allowances on international routes, reflecting the company's commitment to regional hospitality. The airline actively promotes the Azores as a sustainable tourism destination, aligning its corporate values with the preservation of the unique natural environment of the islands it serves.

Connecting with Azores Airlines is straightforward, whether you need assistance with a new booking, flight changes, or baggage inquiries. The carrier maintains a dedicated Contact Center that operates 24 hours a day, 7 days a week, ensuring that passengers can receive support at any time, regardless of their time zone. The support team is equipped to assist travelers in multiple languages, facilitating smooth communication for international visitors planning their journey to the Lisbon hub or the archipelago.

In addition to telephone support, passengers can reach the airline via email for less urgent matters or general information. For those already in the Azores, the airline’s headquarters is located in Ponta Delgada, serving as the central point for its operations. The table below outlines the essential contact details to help you stay connected before and during your trip.

Understanding the baggage policies of Azores Airlines is essential for a smooth journey, whether you are island-hopping within the archipelago or flying internationally. The airline's rules are designed to ensure safety and comfort for all passengers, with specific allowances depending on your travel class, fare type, and destination. It is always recommended to check the specific details on your ticket, as policies can vary, particularly for flights connecting Europe with North American destinations like Boston or Toronto.

Carry-on Baggage Allowances

Azores Airlines permits passengers to bring cabin luggage on board, subject to specific weight and size limitations to fit in the overhead compartments or under the seat. The standard allowance typically includes one carry-on bag and one smaller personal item.

• Economy Class: Passengers are generally allowed one piece of carry-on luggage weighing up to 8 kg (17 lbs). The maximum dimensions usually permitted are 55 x 40 x 20 cm.
• Executive Class: Travelers in business class often enjoy a more generous allowance, typically permitting two pieces of carry-on luggage, with a combined weight limit often set higher (e.g., up to 10 kg or more depending on the aircraft and route).
• Personal Item: In addition to the main carry-on, all passengers can bring one personal accessory, such as a purse, laptop bag, or small backpack. This item must fit under the seat in front of you and generally should not exceed 40 x 30 x 15 cm.

Checked Baggage Limits

Checked baggage allowances on Azores Airlines depend heavily on the fare family purchased (e.g., Simple, Basic, Value, or Top) and the route. While domestic flights between islands or to Lisbon may have one set of rules, transatlantic flights often follow the piece concept.

Note: Some promotional "Light" or "Simple" fares may not include checked baggage. Always verify your booking confirmation. The maximum dimension (length + width + height) for checked bags is typically 158 cm.

Excess Baggage Fees

If your luggage exceeds the permitted weight or number of pieces, Azores Airlines charges excess baggage fees. These fees vary based on whether you are flying a domestic route (e.g., to Ponta Delgada) or an international one. Overweight bags (between 23 kg and 32 kg) incur a fixed surcharge, while bags exceeding 32 kg are generally not accepted as checked luggage and must be shipped as cargo. It is often cheaper to purchase extra baggage allowance online in advance rather than paying at the airport check-in counter.

Special Items

Azores Airlines accommodates various special items, though specific rules and potential fees apply. It is crucial to register these items during the booking process or at least 48 hours before departure.

• Sports Equipment: Equipment such as golf bags, surfboards, bicycles, and diving gear can be transported. While golf equipment is sometimes transported free of charge for certain loyalty program members or on specific fares, other items usually incur a handling fee.
• Musical Instruments: Small instruments can be carried on board as part of your hand luggage allowance if they fit within the dimensions. Larger instruments, like cellos, may require purchasing an extra seat (CBBG) or must be checked into the hold in a hard-shell case.

Restricted and Prohibited Items

To ensure safety, strict restrictions apply to what can be carried. Prohibited items in both cabin and checked luggage include explosives, compressed gases, flammable liquids, and other dangerous goods.

• Liquids in Cabin: Following international regulations, liquids, gels, and aerosols in carry-on baggage must be in containers of 100 ml or less, packed in a single, transparent, re-sealable plastic bag of up to 1 liter capacity.
• Batteries: Lithium batteries and power banks should never be packed in checked luggage; they must be carried in your cabin bag.
• Prohibited: Sharp objects, tools, and sporting goods like baseball bats are not allowed in the cabin and must be checked.

Tips for Packing Efficiently

To avoid unexpected fees or delays at the airport, consider these packing tips before your flight to New York City or any other destination:

• Weigh Before You Go: Use a portable luggage scale to ensure your bags are within the limits (23 kg for Economy is the strict standard).
• Label Your Bags: distinct tags with your name, phone number, and email address help identify your luggage on the carousel.
• Pack Essentials in Carry-on: Always keep medication, travel documents, valuables, and a change of clothes in your hand luggage in case of unexpected delays.
• Check Fare Conditions: If you plan to shop significantly in destinations like Porto, consider upgrading your baggage allowance online beforehand to save money.

Pet Travel Policy

Traveling with furry companions is made easier with Azores Airlines, which strives to accommodate pets comfortably on their journeys across the Atlantic and between islands. Whether you are flying domestically or crossing the ocean to destinations like Boston, the airline offers specific services to ensure your four-legged friends arrive safely. It is essential to book this service in advance, as space for animals on each aircraft is limited.

Transport Options

In cabin (carry-on)

Small pets can travel with you in the cabin, provided they remain in their carrier throughout the flight.

• Carrier dimensions: Maximum size is typically 55 x 40 x 20 cm (soft carriers recommended).
• Maximum weight: Up to 8 kg (17 lbs), including the animal and the carrier.
• Allowed pet types: Generally restricted to dogs and cats.
• Comfort: The animal must be able to stand up, turn around, and lie down naturally.
• Limit: Usually one carrier per passenger.

In cargo hold (checked baggage)

Animals that exceed the size or weight limits for the cabin can travel in the ventilated hold (AVIH).

• Container requirements: Rigid, leak-proof, IATA-compliant crate (fiberglass or hard plastic).
• Weight limits: Accepted up to 45 kg (including crate) on most flights; heavier pets may need cargo service.
• Safety: The container must have a secure locking mechanism and ventilation on at least three sides.
• Temperature: Transport may be refused if extreme weather conditions at departure or arrival airports pose a risk.

As cargo (for large animals)

This option is designed for very large animals, unaccompanied pets, or specific regulatory requirements.

• When required: Mandatory for animals exceeding checked baggage weight limits or flights to countries with strict entry rules (e.g., UK).
• Booking: Must be arranged separately through the airline's cargo department.
• Special handling: Animals are processed through freight facilities rather than passenger terminals.

Required Documentation

To ensure a smooth check-in process, ensure you have all necessary paperwork ready.

• Microchip: Essential for identification and must be implanted before the rabies vaccination.
• Veterinary Passport: An official EU Pet Passport for travel within Europe.
• Health Certificate: A veterinary document issued close to the travel date (validity varies by destination).
• Vaccinations: Valid anti-rabies vaccination record (administered at least 21 days prior to travel).
• International Permits: Specific sanitary certificates for flights to non-EU cities like Toronto or New York City.

Service Costs

Fees for transporting pets are charged per direction and vary based on the destination and weight.

• In-cabin fee: Approximately €40 to €70, depending on whether the flight is domestic or international.
• Cargo hold fee: Ranging from €80 to €190, based on the weight of the animal and crate.
• Payment: Fees are typically paid at the airport ticket counter or during the booking process.

Preparation Tips

Proper preparation can significantly reduce stress for your pet during the journey.

• Carrier acclimation: Let your pet spend time in their crate weeks before the trip to feel safe.
• Feeding: Offer a light meal about 4 hours before departure; avoid feeding right before the flight.
• Hydration: Provide water up until the trip, but remove the bowl before boarding to prevent spills.
• Comfort items: Place an absorbent pad and a familiar blanket or toy inside the carrier.

Restrictions

For the safety of all animals, Azores Airlines applies certain restrictions.

• Prohibited breeds: Snub-nosed (brachycephalic) dogs and cats (e.g., Boxers, Persians) are often restricted from the hold due to respiratory risks.
• Dangerous animals: Certain breeds classified as potentially dangerous may be prohibited or require reinforced crates.
• Age limit: Puppies and kittens must usually be at least 10 to 12 weeks old to travel.
• Exceptions: Certified assistance dogs may travel in the cabin free of charge, regardless of weight, with prior notification.

Important: Pet travel regulations are subject to change. We strongly recommend contacting Azores Airlines directly or visiting their office in Lisbon or Ponta Delgada before purchasing your ticket to confirm availability and specific requirements for your route.

SATA IMAGINE Loyalty Program

Enhance your travel experience with SATA IMAGINE, the dedicated loyalty program for Azores Airlines and SATA Air Açores. Designed to reward frequent flyers, this program allows members to accumulate miles that can be exchanged for flights, upgrades, and other exclusive services, making every trip between Lisbon and the archipelago more rewarding.

Membership Tiers

• SATA IMAGINE Blue: The entry-level status offering immediate mileage accrual and access to member-only promotions.
• SATA IMAGINE Silver: Provides additional benefits such as priority check-in, bonus miles, and extra baggage allowance.
• SATA IMAGINE Gold: The premium tier granting exclusive lounge access, priority boarding, and fast-track security clearance.

Earning Miles

• Flights: Earn miles based on the fare type and distance flown on all Azores Airlines and SATA Air Açores connections.
• Partner Airlines: Accumulate miles when flying with code-share partners like TAP Air Portugal on eligible tickets.
• Car Rentals: Collect points when booking vehicles with global rental partners associated with the program.
• Hotels and Services: Earn additional miles through stays at partner hotels and purchases with affiliated retailers.

Redeeming Miles

• Award Tickets: Use miles to book free flights to destinations including Ponta Delgada and Boston.
• Cabin Upgrades: Exchange miles to upgrade your seat from Economy to Comfort or Business Class.
• Excess Baggage: Pay for extra luggage or heavier bags using your accumulated mileage balance.
• Ticket Changes: In some cases, miles can be used to cover fees associated with changing flight dates.

Alliance and Partnerships

• Alliance Status: Azores Airlines is not currently a member of a global airline alliance like Star Alliance or SkyTeam.
• Key Partners: The airline maintains strong commercial partnerships with carriers such as TAP Air Portugal to extend network reach.

How to Join

• Online Registration: Sign up for free in minutes via the official Azores Airlines website to receive a digital card.
• At the Airport: Request a membership enrollment form at any Azores Airlines ticket counter or check-in desk.
• Mobile App: Download the airline's mobile application to register and manage your account on the go.

Onboard Experience

Flying with Azores Airlines is an immersion into the warm and welcoming spirit of the archipelago. From the moment you step onto the aircraft, the carrier strives to provide a journey that combines comfort, efficiency, and a touch of Portuguese hospitality. Whether you are embarking on a transatlantic voyage or a short hop to Lisbon, the airline ensures a pleasant atmosphere designed to make your travel time fly by.

Cabin Classes

Azores Airlines offers two primary classes of service, allowing passengers to choose the level of comfort that best suits their needs.

• Economy Class: This cabin offers a comfortable and value-focused experience. Passengers can expect ergonomic seating, particularly on the newer Airbus A320neo and A321neo aircraft, which are designed with modern interiors. Friendly cabin crew are on hand to ensure a smooth ride, making it an excellent choice for both leisure and business travelers.
• Executive Class: For travelers seeking additional luxury and privacy, Executive Class provides an elevated level of service. Guests in this cabin enjoy priority check-in and boarding, access to lounge facilities at select airports, and more spacious seating with extra legroom. The experience is complemented by enhanced catering and personalized attention throughout the flight.

Dining and Cuisine

The airline takes pride in showcasing the flavors of the Azores and Portugal. Meal services vary depending on the duration and destination of your flight.

On long-haul international routes, such as flights to Boston or Toronto, passengers are treated to complimentary hot meals. These menus often feature local ingredients and are accompanied by a selection of beverages, including Portuguese wines. On shorter flights within Europe or to domestic destinations like Ponta Delgada, a light snack or sandwich is typically served. Passengers with specific dietary requirements can request special meals, such as vegetarian or gluten-free options, at least 24 hours before departure.

Entertainment

To help pass the time, Azores Airlines offers various entertainment options. Passengers can enjoy the in-flight magazine, which is filled with travel tips and articles about the Azores. On the airline's modern fleet, a wireless streaming system is often available, allowing you to watch movies, TV shows, and listen to music directly on your own smartphone, tablet, or laptop. It is recommended to bring your headphones and ensure your devices are charged, although USB power ports are available on many aircraft.

Special Services

Azores Airlines is dedicated to ensuring a safe and accessible journey for all guests. The airline provides a range of special assistance services, including support for passengers with reduced mobility and families traveling with young children. Unaccompanied minor services are also available to ensure children traveling alone are supervised and cared for from their departure city, such as New York City, until they are safely met by their guardians upon arrival.

Azores Airlines operates a strategic route network that serves as a vital lifeline between the Azores archipelago, mainland Europe, and North America. With its primary hub located in Lisbon, the carrier facilitates seamless connections for travelers, linking the islands to major international gateways and ensuring consistent access to this unique mid-Atlantic region.

Booking your flight with Azores Airlines at the right time can make a significant difference in the cost of your trip. To secure the best fares, it is generally advisable to book your tickets at least a few months in advance, particularly if you are planning to travel during the peak summer season. This is especially important for popular transatlantic routes connecting North America to the Azores, or flights from the hub in Lisbon. Being flexible with your travel dates and considering shoulder seasons like spring or autumn can also help you find lower prices.

To stay updated on the latest promotions, consider subscribing to the airline's newsletter or regularly checking their official website. You might find special deals on connections to destinations like Ponta Delgada or Funchal. Keeping an eye on fare trends and booking directly often unlocks the most competitive offers and flexible ticket options.

Streamline your airport experience by taking advantage of online check-in. This service typically opens 48 hours before departure, allowing you to confirm your presence and download your boarding pass to your mobile device. Using the Azores Airlines mobile app is highly recommended; it not only facilitates check-in but also keeps you informed with real-time flight updates and gate changes, ensuring a smoother journey.

For a more comfortable flight, especially on longer sectors such as those from Boston or Toronto, review the seat map early. Selecting your seat in advance ensures you get your preference, whether it is a window seat for the views or an aisle seat for easier mobility. Finally, never overlook the importance of travel insurance. Protecting your trip against unexpected cancellations or medical emergencies provides invaluable peace of mind while traveling abroad.

The history of Azores Airlines is deeply intertwined with the ambition to open the Azores archipelago to the world. Established in 1990 under the name OceanAir, the carrier was originally created to complement the regional operations of its parent company, the SATA Group. In 1998, the airline underwent a significant transformation, rebranding as SATA Internacional. This pivotal moment marked the beginning of a new era, shifting the operational focus towards connecting the islands with mainland Europe and serving the large Portuguese communities residing abroad. From its headquarters in Ponta Delgada, the airline began to weave a vital network that would eventually become the backbone of international tourism for the region.

As the airline matured, it recognized the strategic importance of the Atlantic corridor. A major milestone in its development was the consolidation of regular routes to North America, specifically targeting cities with strong historic ties to the Azores. The launch of direct flights to Boston and Toronto not only facilitated family reunions for the diaspora but also introduced the stunning landscapes of the islands to a new generation of North American travelers. Concurrently, the airline strengthened its foothold in Europe, expanding its presence in major hubs like Lisbon and Porto, effectively acting as a bridge between two continents.

In 2015, the company took a bold step to reinforce its identity by adopting the commercial name Azores Airlines. This strategic rebranding was more than just a name change; it was a declaration of its mission to serve as the primary ambassador for the archipelago. The new image, featuring a sperm whale tail on the livery, celebrated the region's status as a premier whale-watching sanctuary. This period also saw the introduction of innovative travel products, such as the "Stopover" program, which encourages passengers flying between Europe and North America to spend a few days exploring the islands at no additional airfare cost.

The modernization of the fleet has been a central theme in the airline's recent history. For many years, the Airbus A310 was the workhorse of its long-haul operations, becoming a familiar sight at airports across the Atlantic. However, striving for greater efficiency and environmental sustainability, Azores Airlines began a comprehensive fleet renewal program. The carrier transitioned to advanced Airbus A320neo and A321LR aircraft. These modern jets significantly reduce fuel consumption and carbon emissions while offering the extended range necessary to operate routes like New York City to the Azores, ensuring a quieter and more comfortable experience for passengers.

Today, Azores Airlines continues to evolve, adapting to the changing demands of global travel while staying true to its roots. It has successfully positioned itself not just as a regional carrier, but as a boutique transatlantic airline. By expanding its network to include seasonal connections to destinations such as Paris and Barcelona, the airline remains committed to bringing the world to the Azores and the warm spirit of the islands to the world.