Centrum Air

Centrum Air is a dynamically developing private air carrier from Uzbekistan, striving to make air travel accessible and comfortable for everyone. Positioning itself as a new-generation low-cost carrier, the company offers passengers favorable fares while maintaining high standards of service and safety. Based in the very heart of Central Asia, the airline opens convenient routes both for domestic travel across the country's historic cities and for flights abroad.

History and Fleet
Centrum Air began its operations in early 2023, becoming part of a large-scale project to liberalize Uzbekistan's aviation market. As the passenger division of the cargo group My Freighter, the carrier has focused on reliability and efficiency. The company's fleet consists of modern Airbus family liners — A320 and A321neo models. The use of these fuel-efficient and time-tested aircraft allows the company to maintain competitive ticket prices while ensuring flight safety in accordance with international standards.

Route Network and Destinations
Centrum Air's flight geography covers key destinations within the country and beyond. Regular flights are operated from its base airport to ancient Urgench and majestic Samarkand, which is particularly convenient for tourists wishing to explore the heritage of the Silk Road. The international flight map includes popular tourism and business centers: sunny Dubai, colorful Istanbul, and dynamic Guangzhou.

The airline is also actively developing connections with Russian cities, offering direct flights to metropolises such as Moscow, Saint Petersburg, Kazan, and Novosibirsk. For beach holiday lovers, the schedule includes flights to exotic islands, for example, to Phuket and Phu Quoc. Flights are also operated to neighboring countries, such as Almaty and Dushanbe.

Values and Advantages
Centrum Air's main mission is to increase population mobility and develop the region's tourism potential. The company adheres to a hybrid service model: passengers can choose only the services they truly need without overpaying for extras. Special attention is paid to punctuality and the quality of service on board, making Centrum Air an attractive choice for modern travelers.

Contacting Centrum Air representatives is quite simple. The carrier offers various communication channels for passenger convenience, whether you need to make changes to a booking, clarify baggage allowances, or check flight status.

Official Website
All essential information, including schedules and feedback forms, can be found on the airline's official portal: www.centrum-air.com.

Contact Details

• Website: www.centrum-air.com
• Unified Contact Center (Support and Booking Service): +998 (55) 518-88-88
• Email: info@centrum-air.com (general inquiries), ebooking@centrumair.com (e-ticket inquiries)

Social Media
The airline maintains active pages on social networks, where it publishes news about promotions and answers user questions:

• Instagram: @centrumair
• Telegram: official channel with news and support bot
• Facebook: Centrum Air

Offices and Representatives
The company's head office is located in the capital of Uzbekistan. In other cities, passenger service is most often provided through authorized agents or at check-in counters at departure airports.

• Head Office: Tashkent, 38 Oybek St. (landmark: Oybek metro station).
• Airport Counters: Look for branded Centrum Air counters or partner ticket offices in departure zones.

24/7 Support
The airline's call center operates 24/7, providing prompt assistance to passengers at any time of day.

Please note: contact details, office addresses, and operating hours are subject to change. We recommend checking the latest information on the official airline website before contacting them.

Centrum Air (C6) Baggage Allowance Rules

Centrum Air operates on a hybrid model, giving passengers the freedom of choice: pay only for what is truly necessary. The baggage policy depends directly on the purchased booking class (fare). Carefully check the conditions of your ticket before departure to avoid unforeseen expenses at the airport.

Hand Luggage
Regardless of the chosen fare, passengers are entitled to carry hand luggage in the aircraft cabin. This allows you to keep essential items, documents, and valuables with you.

• Weight: The standard allowance is 7 kg per passenger (for economy class).
• Dimensions: The size of the bag or suitcase must not exceed 55×40×20 cm (including wheels and handles).
• Personal Items: In addition to the main item, you are allowed to take a small handbag, men's briefcase, or laptop bag into the cabin, which must fit freely under the seat in front of you.

Checked Baggage
Free baggage allowances vary depending on the destination and fare conditions.

• "Lite" / "Promo" Fares: Often do not include checked baggage. Only hand luggage is included in the price. This is an ideal option for short business trips, for example, to Moscow, or traveling light.
• Standard Fares: Usually include one piece of baggage weighing up to 23 kg. The sum of the three dimensions (length + width + height) of the suitcase must not exceed 158 cm.
• Business Class and Flexible Fares: May include an increased allowance (e.g., 2 pieces or weight up to 32 kg), however, it is recommended to clarify this when booking.

Excess Baggage
If you are planning extensive shopping, for example, returning from Guangzhou, and your suitcase exceeds the allowed weight or size limits, an additional fee will apply. It is more cost-effective to pay for excess weight in advance via the website or the airline's call center, as rates at the departure airport will be significantly higher.

Sports Equipment and Special Cargo
Transporting skis, snowboards, musical instruments, or bicycles is not always included in the free baggage allowance.

• If you are flying to ski in Sochi, be sure to notify the airline about transporting equipment at least 24–48 hours before departure.
• Sports equipment must be packed in special protective cases. One set of ski equipment is usually considered as one piece of baggage but may require separate payment depending on the fare.

Prohibited and Restricted Items
Strict restrictions apply for safety reasons:

• Prohibited in Hand Luggage: Sharp and cutting objects (scissors, corkscrews), liquids in containers exceeding 100 ml.
• Prohibited in Checked Baggage: Lithium-ion batteries (Power Banks), electronic cigarettes, lighters. These items can be transported only in hand luggage.
• Strictly Prohibited: Explosives, flammable liquids, compressed gases, toxic substances.

Packing Tips
To ensure a smooth flight, weigh your suitcases at home before leaving. Use bright luggage tags or ribbons to easily identify your baggage on the carousel. Always take valuable items, money, documents, and fragile electronics with you into the aircraft cabin.

Traveling with Pets on Centrum Air Flights

Centrum Air strives to make flights comfortable not only for people but also for their four-legged friends. The carrier permits the transport of domestic animals (cats, dogs, and birds) both in the aircraft cabin and in the baggage hold, provided all safety norms and sanitary requirements are met. It is important to remember that this service requires prior approval and preparation, especially if you plan to depart from a major hub like Tashkent.

Transport Options

In the Cabin (Hand Luggage)

This option is suitable for small animals that can travel next to their owner under the seat in front. This is the least stressful method for the pet.

• Carrier Dimensions: The container or carrier bag must not exceed dimensions of 40×30×20 cm to fit freely under the seat.
• Maximum Weight: The total weight of the animal together with the carrier must not exceed 8 kg.
• Permitted Animals: Usually, cats, small dogs, and songbirds (in covered cages) are allowed.
• Breed Restrictions: Aggressive dog breeds are not permitted for transport in the cabin.
• Limit per Passenger: One passenger may transport only one carrier.

In the Baggage Hold (Checked Baggage)

If your pet weighs more than 8 kg, it must travel in a heated and pressurized baggage compartment. This is standard practice for medium-haul flights, for example, to Istanbul or other international destinations.

• Container Requirements: The cage must be rigid (plastic or wood), with a secure lock, ventilation, and a waterproof bottom. The animal must be able to stand up to its full height and turn 360 degrees.
• Weight and Size Restrictions: The maximum weight including the cage is usually limited to 32–50 kg (depending on the destination).
• Temperature Restrictions: The airline may refuse transport during extremely high or low air temperatures at departure or arrival airports.
• Required Documents: Original veterinary documents must be attached to the cage.

As Cargo (For Large Animals)

For very large dogs or exotic animals, as well as in the absence of an accompanying passenger, processing through the cargo terminal (Cargo) applies.

• When Required: If the weight of the animal with the cage exceeds permissible baggage norms or if the destination country (e.g., when flying to Guangzhou) requires animals to be imported only as cargo.
• Special Requirements: Reinforced cage construction, additional labeling.
• Booking Procedure: Arranged through cargo agents separately from the passenger ticket.

Required Documents

The document package depends on the route. Requirements for domestic flights are more lenient than for international flights, for example, to Dubai or Moscow.

• Veterinary Passport: International standard with microchip records.
• Health Certificate: Form No. 1 (for departure) or an international veterinary certificate (issued at the airport by veterinary control). The validity of the certificate is usually 3–5 days before departure.
• Vaccinations: Valid vaccination against rabies (administered no earlier than a year and no later than 30 days before the flight) and viral infections.
• International Certificates: Additional permits or rabies antibody titers for entry into certain countries.

Service Cost

Pet transport is not included in the free baggage allowance and is paid separately. Prices may vary.

• Transport in Cabin: Fixed rate (usually the most budget-friendly option).
• Transport in Baggage Hold: Cost is calculated based on total weight (animal + cage) or as a fixed fee for a piece of excess baggage.
• Route Dependency: On international flights, for example, to Phuket, tariffs will be higher than on domestic flights within Uzbekistan.

Preparation Tips

To ensure a calm flight, start preparing in advance.

• Carrier Requirements: Purchase the container several weeks before the flight and let the animal get used to it at home. Line the bottom with an absorbent pad.
• Feeding: Do not feed the pet heavily 4–6 hours before the flight to avoid motion sickness, but ensure they are hydrated.
• Reducing Stress: Put a favorite toy or an item with the owner's scent in the cage. Consult a veterinarian about the need for mild herbal sedatives.

Restrictions

There are a number of strict prohibitions aimed at preserving the life and health of animals.

• Prohibited Breeds: Transport of brachycephalic dogs (with flattened muzzles: Bulldogs, Pugs, Pekingese) in the baggage hold is often restricted due to the risk of respiratory problems.
• Prohibited Animals: Rodents, reptiles, wild animals, sick animals, and laboratory animals.
• Exceptions: Guide dogs accompanying passengers with vision or hearing impairments are transported free of charge in the aircraft cabin (provided they have a muzzle and documents), regardless of weight.

Attention! The number of places for animals on board is limited. We strongly recommend booking the service and contacting Centrum Air immediately after purchasing a ticket, but no later than 24 hours before departure, to receive confirmation. Rules for importing animals into destination countries (for example, to Almaty or Baku) may change; please check them with the consulate.

Centrum Air Loyalty Program

Currently, Centrum Air is focused on providing the most affordable fares for all categories of passengers. Unlike traditional carriers, the company implements a "smart savings" concept, where the main reward for loyalty is low ticket prices and flexible flight conditions. At present, a classic mileage accumulation program is in the development and formation stage, but the airline actively rewards its regular customers through a system of special offers and personal discounts.

Participation Levels

Since Centrum Air adheres to a democratic hybrid service model, a rigid division of passengers into elite status levels (such as Silver or Gold) is not applied at the moment. This allows the airline to guarantee equal high standards of service to every traveler, regardless of their flight frequency.

• Unified Service Standard: All passengers get access to favorable fares and quality service without the need to prove status.
• Personal Privileges: Instead of fixed levels, the airline may offer individual bonuses to active subscribers and frequent flyers as part of temporary promotions.

How to Get Benefits and Bonuses

Although accumulating flight miles in the usual format has not yet been implemented, Centrum Air clients can save significantly by using other loyalty tools:

• Regular Flights: Watch for seasonal sales on flights from the hub in Tashkent — this is the main way to get the best price.
• Newsletter Subscription: Unique promo codes and private sales are often available only to subscribers of the email newsletter and official social media channels.
• Partner Promotions: The airline periodically launches joint projects with banks and payment systems, allowing for cashback or discounts when paying for tickets with certain cards.

How to Use Privileges

The main way to realize loyalty is through instant discounts at the booking stage:

• Applying Promo Codes: Received bonuses are realized in the form of codes that reduce the fare cost when purchasing on the website.
• Additional Services: During promotional periods, passengers can receive discounts on seat selection or extra baggage.

Participation in Airline Alliances

Currently, Centrum Air is an independent private carrier and is not part of global airline alliances (such as Star Alliance, SkyTeam, or oneworld). This gives the company freedom in forming its own flexible fare policy and route network oriented toward the needs of the region's residents.

How to Join the Program

To stay informed about all privileges and not miss the launch of a full-fledged bonus program, it is recommended to perform simple actions:

• Register a personal account on the official airline website.
• Subscribe to the newsletter when purchasing a ticket.
• Follow updates on the carrier's official social networks.

Service and Comfort on Board Centrum Air

Centrum Air offers passengers a modern approach to travel based on a hybrid service model. This means you receive quality basic service at an affordable price, and you can add extra services as you wish. Whether you are flying a short distance domestically or embarking on a long international journey, the crew will do everything possible for your comfort.

Service Classes and Seat Configuration
The airline's fleet consists of new Airbus A320 and A321neo liners. The cabin layout is primarily single-class — Economy. This allows for ticket cost optimization while maintaining a decent level of comfort.

• Seats: Modern ergonomic seats with leather upholstery are installed in the cabin. The seating arrangement is the classic 3x3.
• Legroom: Seat pitch complies with international standards. For those who value maximum comfort, extra legroom seats (usually the front rows and emergency exit rows) are available and can be booked for an additional fee.
• Cleanliness and Atmosphere: Thanks to the use of new generation (Neo) aircraft, comfortable pressure and humidity are maintained in the cabin, and noise levels are significantly reduced, which is especially important for flights to Guangzhou or Bangkok.

Food and Beverages
Centrum Air's gastronomic service depends on the flight duration and your fare type.

• Short Flights: On routes lasting less than 2 hours, for example, when flying from Tashkent to Urgench or Dushanbe, passengers are usually offered drinking water. Light snacks and additional drinks can be purchased from flight attendants.
• Medium and Long Flights: If you are flying to Dubai, Moscow, or the resort island of Phu Quoc, it is recommended to arrange meals in advance. The airline offers a pre-order service for hot meals via the website or call center. The Sky Bar service (selling sandwiches, snacks, tea, and coffee) also operates on board.

Entertainment and Connectivity
In the spirit of modern Smart airlines, Centrum Air does not install heavy screens in seatbacks, which helps reduce fuel consumption.

• In-flight Magazine: In the seat pocket, you will find a branded magazine with interesting travel articles, a route map, and the Sky Shop menu.
• Gadgets: We recommend downloading movies, music, or books to your smartphones and tablets in advance. USB sockets for charging devices may be available on some aircraft (please check availability upon boarding).

Services for Special Categories of Passengers
Centrum Air pays special attention to caring for passengers requiring additional assistance.

• Traveling with Children: Infants under 2 years old travel on their parents' lap at a special fare. Children from 2 to 12 years old are provided with a separate seat at a discount. An unaccompanied minor service is available for children traveling without adults (requires prior arrangement).
• Passengers with Disabilities: If you require assistance with boarding or a wheelchair, you must notify the airline no later than 48 hours before departure. This guarantees that staff at airports (for example, in major hubs like Istanbul or Saint Petersburg) can provide the necessary service in a timely manner.

Please note: the set of services may vary depending on the specific aircraft and route. You can always check the latest information about service on your flight in the "Manage Booking" section on the airline's website.

Centrum Air's route network is actively expanding, connecting cities in Uzbekistan with key international destinations and popular resorts. From its main hub in Tashkent, the airline operates regular flights, ensuring convenient connections and direct flights for tourists and business travelers.

Booking and Travel Tips with Centrum Air

Traveling with the young and modern airline Centrum Air can be the start of a great vacation or a productive business trip. To ensure your flight is as comfortable as possible and preparation doesn't take up extra time and money, we have compiled a few useful recommendations. By following these simple rules, you can save on tickets and avoid hassle at the airport.

Best Time to Buy Tickets
Since Centrum Air operates on a hybrid model, airfares are dynamic and depend on flight load. To catch the lowest fares, plan your trip in advance.

• Golden Rule: The optimal time for booking international flights, for example, to Dubai or Guangzhou, is 2–3 months before departure. For domestic flights within Uzbekistan, it is better to buy tickets 3–4 weeks in advance.
• Days of the Week: Statistics show that departures in the middle of the week (Tuesday, Wednesday) often cost less than flights on Friday or Sunday, when demand is traditionally higher.

How to Find Discounts and Promotions
The airline often holds sales timed to holidays or the launch of new destinations.

• Subscription: The surest way to learn about price drops first is to subscribe to the newsletter on the official website or the carrier's social media channels.
• Seasonality: Watch for special offers during the off-season. For example, flights to popular resorts such as Phuket or Phu Quoc may be more affordable at the beginning or end of the tourist season.

Online Check-in — Save Time
Do not waste time in queues at the airport check-in counter. Use the Online Check-in service.

• When it Opens: Usually, website check-in becomes available 24 hours before and closes 2–3 hours prior to departure (times may vary, please check your ticket).
• Boarding Pass: After completing the procedure, be sure to save the boarding pass on your mobile phone or print it out. In some airports, for example in foreign hubs, a printed version may be mandatory.
• Seat Selection: Online check-in often gives you the opportunity to choose a seat in the cabin in advance, sometimes even for free or at a significant discount compared to paying at the airport.

Seat Selection Tips
Comfort in flight is the key to feeling good upon arrival.

• For Beautiful Views: If you are flying to Samarkand or Urgench, choose a Window seat to enjoy views of Uzbekistan's mountains and deserts from above.
• For Legroom: On long flights, for example, to Bangkok, it makes sense to pay extra for seats with increased legroom (usually the first row or emergency exit seats) so the flight is less tiring.
• Quick Exit: If you have a short connection at the Tashkent hub, choose an Aisle seat in the front part of the cabin to be one of the first to disembark.

Travel Insurance
Even if the visa rules of the destination country do not require mandatory insurance, we strongly recommend taking out a policy.

• Medical and More: Good insurance will cover not only medical expenses but also help in case of lost luggage or flight delays. This is especially relevant for complex routes with connections.
• Active Leisure: If you are flying to Sochi to ski or go diving in Asia, choose an extended policy that includes risks associated with active sports.

Digital Services and Mobile Management
Use modern technology to manage your booking. Even if you don't have the app installed, the mobile version of the Centrum Air website is perfectly adapted for smartphones. Through it, it is convenient to:

• Check the current flight status (especially important in winter or when flying from busy airports like Moscow).
• Purchase additional services (baggage, meals) — doing this online is always cheaper than at the airport counter.
• Store travel history and passenger data for quick booking of future tickets.

History and Development of Centrum Air (C6)

Centrum Air is a prime example of how quickly an aviation project can develop with a clear strategy and understanding of market needs. The carrier's history began quite recently, in early 2023, although the prerequisites for its creation appeared earlier. The company was founded as the passenger division of the successful cargo aviation group My Freighter, which already had solid experience in Uzbekistan's aviation industry. The decision to enter the passenger transport market was a response to the growing demand for affordable flights and state policy on liberalizing the country's airspace.

Foundation and First Steps
In January 2023, Centrum Air received its Air Operator Certificate (AOC), which officially launched its flight program. From the very beginning, the airline positioned itself as a new-generation low-cost carrier or hybrid carrier, offering passengers a balance between low price and comfort. The international airport of Tashkent became the base airport, from where the first flights began to operate.

Fleet Evolution
The focus was on unification and eco-friendliness. The airline's fleet began to form from modern narrow-body liners of the Airbus family. The basis of the fleet consisted of A320-200 models and the more spacious A321neo. The choice of these aircraft ensured high fuel efficiency and reduced operating costs, which directly influenced ticket affordability for passengers. The young age of the aircraft also became a guarantee of flight reliability and safety.

Rapid Expansion of Route Network
Centrum Air's route development proceeded in several directions simultaneously. In the first stage, the company focused on the domestic market, connecting the capital with key regional centers. Regular flights were launched to historic Urgench, opening the gates to Khiva for tourists, and to Namangan, an important economic center of the Fergana Valley. Flights to Samarkand — the pearl of the Silk Road — also appeared in the schedule.

Parallel to this, active development of international destinations began. The airline quickly established air bridges with popular tourism and business hubs:

• Middle East and Turkey: Some of the first foreign destinations were sunny Dubai and colorful Istanbul, which enjoy immense popularity among travelers and entrepreneurs.
• Asian Vector: Centrum Air played an important role in strengthening ties with Southeast and East Asia by launching flights to the trading metropolis of Guangzhou, as well as opening direct flights to resorts such as Bangkok, the island of Phuket, and Vietnamese Phu Quoc.
• CIS Direction: A wide network of flights to Russian cities was formed. Aircraft with the C6 logo began flying to metropolises — Moscow and Saint Petersburg, as well as to regional centers such as Kazan, Novosibirsk, and resort Sochi. Ties with regional neighbors were also strengthened: flights to Almaty and Dushanbe made travel across Central Asia significantly easier.

Innovation and Modern Stage
Today, Centrum Air continues to develop actively, introducing digital services for passengers and optimizing service processes. The company successfully competes in the market thanks to flexible pricing policies and the launch of charter programs to popular resorts (for example, to Baku and beach destinations). The airline's strategy is aimed at turning Uzbekistan into a major transit hub offering convenient connections between Asia, the CIS, and the Middle East.