Georgian Airways

Experience the renowned hospitality of the Caucasus with Georgian Airways, the privately owned flag carrier of Georgia. Established to serve as a vital bridge between East and West, the airline has grown from its roots as "Airzena" into a modern carrier connecting the historic crossroads of Europe and Asia. With a commitment to safety and reliability, Georgian Airways embodies the nation's welcoming spirit, ensuring that every journey begins with the warmth for which Georgian culture is famous.

Operating from its strategic base in Tbilisi, the airline offers a vital link for travelers exploring the rich heritage, stunning landscapes, and vibrant cities of the region. Whether you are flying for business or leisure, Georgian Airways provides a convenient and comfortable gateway, maintaining a focused network that prioritizes key destinations across Europe, the Middle East, and the CIS.

The airline's fleet is designed to serve short and medium-haul routes efficiently, utilizing aircraft such as the Boeing 737 and Bombardier CRJ series. This mix allows for flexibility in serving both busy European capitals and regional destinations. Safety is a paramount core value; Georgian Airways is an IOSA-registered operator (IATA Operational Safety Audit), adhering to rigorous international safety and quality management standards.

Travelers flying with Georgian Airways can expect a range of advantages focused on convenience and connectivity. The airline's schedule is tailored to facilitate smooth travel to major cultural and economic centers. Key destinations in the network include the romantic streets of Paris, the historic avenues of Rome, and the vibrant cultural hub of Berlin. Additionally, the carrier maintains strong regional ties with frequent flights to cities like Tel Aviv and Yerevan, making it an excellent choice for multi-stop itineraries in the region.

Contacting Georgian Airways in the United Arab Emirates

For travelers in the United Arab Emirates, Georgian Airways primarily handles customer service and inquiries through its international headquarters in Tbilisi. Please check the official website for the latest flight schedules between the UAE and Georgia, as well as for managing bookings and requesting support via official digital channels.

Official Website

For the most up-to-date flight schedules, ticket reservations, and online management of your booking, visit the official website:

• www.georgian-airways.com

Contact Information

As there is currently no local call center in the UAE, customers are advised to contact the airline's main support team. International call charges may apply.

• Customer Service & Booking (International): +995 322 111 220
• General Inquiries Email: info@georgian-airways.com
• Online Contact Form: Available on the "Contact Us" section of the official website.

Social Media Connections

You can also reach out to the airline or check for the latest updates through their official social media profiles:

• Facebook: Georgian Airways Official
• Instagram: @georgianairways

Local Offices

Currently, Georgian Airways does not maintain a physical office or a dedicated airport desk in the United Arab Emirates. All administrative and ticketing matters should be directed to the headquarters:

• Headquarters Address: 17 Nikifore Irbakhi Street, Tbilisi, Georgia

Emergency & Support

For urgent matters, including flight changes or cancellations, the international customer service line operates during standard business hours in Georgia (GET, UTC+4). It is recommended to have your booking reference number ready when calling.

• Support Hotline: +995 322 111 220

Preparing for your journey with Georgian Airways involves understanding the baggage allowances to ensure a smooth experience at the airport. Whether you are traveling light for a weekend getaway or packing for an extended holiday, the airline offers clear guidelines designed to accommodate various travel needs. Familiarizing yourself with these rules before you pack can help avoid unexpected fees and ensure your belongings arrive safely at your destination.

Carry-on Baggage Allowance

Passengers flying with Georgian Airways are generally entitled to bring one piece of hand luggage into the cabin. The standard weight limit for carry-on baggage is 8 kg. To ensure it fits in the overhead compartments, the dimensions must not exceed 55 x 40 x 20 cm (including wheels and handles). In addition to the main carry-on bag, travelers are typically allowed one small personal item, such as a laptop bag, handbag, or camera case, which should fit comfortably under the seat in front of you.

Checked Baggage Limits

Your checked baggage allowance depends on the fare class booked. For most Economy Class tickets, the allowance usually includes one piece of luggage weighing up to 23 kg. Passengers traveling in Business Class often enjoy a more generous allowance, typically permitting two pieces of luggage with a maximum weight of 32 kg per bag. It is important to check your specific ticket conditions, as "Light" or promotional fares may not include a free checked baggage allowance.

Excess Baggage and Fees

If your luggage exceeds the weight or piece limits specified on your ticket, excess baggage fees will apply. These charges vary depending on the destination and the extent of the overage. It is highly recommended to purchase additional baggage allowance in advance through the airline's website or authorized agents, as fees paid at the airport are often significantly higher. For heavy bags, note that no single piece of luggage can weigh more than 32 kg due to health and safety regulations for baggage handlers.

Sports Equipment and Special Items

Given the popularity of winter sports in the region, Georgian Airways frequently transports sports equipment such as skis and snowboards. Generally, one set of ski or snowboard equipment may be transported free of charge, provided it falls within the permissible weight limits and is declared in advance. Other special items, such as musical instruments or bicycles, require prior approval and may incur a handling fee. Always contact the airline's support team at least 48 hours before your flight to arrange transportation for special baggage.

Restricted and Prohibited Items

To comply with international safety standards, certain items are strictly prohibited in both checked and carry-on luggage. These include explosives, flammable liquids, compressed gases, and toxic substances. For carry-on bags, the standard restrictions on liquids apply: liquids, gels, and aerosols must be in containers of 100ml or less, packed in a single transparent, re-sealable plastic bag. Lithium batteries and power banks must always be packed in your carry-on luggage and are not permitted in checked bags.

Tips for Efficient Packing

To maximize your allowance, weigh your bags at home before leaving for the airport. Place heavy items at the bottom of your suitcase near the wheels for better stability. Secure fragile items in the center of your bag, cushioned by soft clothing. Since Tbilisi is a major transit point, ensure your name and contact details are clearly labeled on both the outside and inside of your luggage to facilitate easy identification in case of delays.

Travelling with your furry companions on Georgian Airways is a straightforward process designed to keep your pets safe and comfortable. The airline welcomes cats and dogs on its flights, provided that all specific transport conditions and documentation requirements are met in advance. Whether you are relocating or taking a holiday, the carrier offers flexible options for bringing your pets along to destinations like Tbilisi and beyond.

Transport Options

In Cabin (Carry-on)

Small pets are permitted in the aircraft cabin if they meet specific size and weight criteria. This ensures the comfort and safety of both the animal and other passengers.

• Carrier dimensions: The container must not exceed 55 x 40 x 20 cm.
• Maximum weight: The total weight of the pet and the carrier must not exceed 8 kg.
• Allowed pet types: Only cats and dogs are permitted in the cabin.
• Container requirements: The carrier must be well-ventilated, waterproof, and secure.
• Placement: The carrier must be stowed under the seat in front of you during the flight.

In Cargo Hold (Checked Baggage)

Animals that exceed the cabin weight limits can be transported in the hold as checked baggage. This area is pressurized and temperature-controlled to ensure animal welfare.

• Weight limits: Animals weighing between 8 kg and 45 kg (including the container) travel in the hold.
• Container requirements: You must provide an IATA-approved rigid crate (plastic or fiberglass) with a secure metal door.
• Space requirements: The animal must be able to stand up, turn around, and lie down comfortably within the crate.
• Safety: Wheels must be removed from the crate, and the door must be properly locked.

As Cargo

For very large animals or specific transport scenarios, your pet must be shipped as cargo rather than checked baggage.

• Requirement: Mandatory for animals (with crate) weighing more than 45 kg.
• Procedure: These transport arrangements must be made through the cargo department, not standard passenger booking.
• Unaccompanied pets: Animals travelling without an owner on the same flight are also processed as cargo.

Required Documentation

To ensure smooth entry at your destination, you must have all necessary veterinary documents ready before departure.

• Veterinary Passport: A valid pet passport listing the animal's details and owner information.
• Health Certificate: Issued by a veterinarian, typically required to be dated close to the travel date (check specific country rules).
• Vaccination Records: Proof of a valid anti-rabies vaccination is mandatory.
• Microchip: An ISO-compliant microchip is usually required for identification.
• Titer Test: Some destinations may require a rabies antibody titration test.

Service Costs

Pet transportation is not included in the free baggage allowance and incurs an additional fee. Fees are generally calculated based on the weight of the animal and the container.

• In-cabin fee: Charges typically start around 50-70 EUR per direction.
• Cargo hold fee: Costs vary significantly based on total weight and route.
• Payment: Fees are usually paid at the airport during check-in.

Preparation Tips

Proper preparation can significantly reduce stress for your pet during the journey.

• Acclimatization: Let your pet get used to the carrier weeks before the flight.
• Feeding: Avoid feeding your pet a large meal within 2-4 hours of departure to prevent nausea.
• Hydration: Ensure your pet is well-hydrated but limit water right before the flight.
• Labels: Attach a label with your name, flight number, and contact details to the crate.
• Absorbency: Line the bottom of the crate with absorbent material (e.g., puppy pads).

Restrictions

Certain limitations apply to ensure safety and compliance with international regulations.

• Prohibited breeds: Brachycephalic (snub-nosed) cats and dogs may be restricted or prohibited due to respiratory risks.
• Aggressive behavior: Animals showing aggression may be denied transport.
• Age limits: Puppies and kittens must usually be at least 3 to 4 months old to travel.
• Route restrictions: Some countries (e.g., UK) have strict rules preventing pets from arriving in the cabin.

Important: Airline policies and governmental regulations can change. It is strongly recommended to contact Georgian Airways directly or visit their local office before booking your ticket to confirm the current rules and reserve a spot for your pet.

Partner Loyalty Benefits

While Georgian Airways does not currently operate a proprietary standalone frequent flyer program with traditional tiers, it has established strategic partnerships to reward its passengers. Through a cooperation agreement with Air France and KLM, travelers can take advantage of the renowned Flying Blue loyalty program on select routes. This partnership allows you to maintain your frequent flyer status and accumulate benefits even when flying with the Georgian flag carrier, provided specific booking conditions are met.

Earning Flying Blue Miles

To earn Miles and XP (Experience Points) on your journey to or from Tbilisi, it is essential to book your flight correctly. Generally, you are eligible to accrue Flying Blue rewards when you travel on a flight operated by Georgian Airways but marketed by Air France or KLM (flying under an AF or KL flight number). These codeshare flights ensure that your trip contributes to your overall status within the Flying Blue program, bringing you closer to the next level of membership.

Redeeming and Status Perks

The Miles you earn can be redeemed for reward tickets, upgrades, and additional services across the extensive Air France and KLM network, as well as their SkyTeam partners. If you hold Elite status (Silver, Gold, or Platinum) with Flying Blue, you may also enjoy specific privileges such as:

• Lounge Access: Eligible members may access Business Class lounges at partner hubs when connecting to international flights.
• Priority Services: Enjoy smoother travel with priority check-in and boarding where available on codeshare services.
• Extra Baggage: Elite members are often entitled to additional luggage allowances on eligible codeshare itineraries.

Interline Partners & Connectivity

Beyond the Flying Blue partnership, Georgian Airways has concluded interline agreements with several major international carriers to ensure seamless global connectivity for its passengers. These agreements facilitate smoother transfers, through-checked baggage, and a wider range of travel options. Key partners include:

• Air France & Amsterdam connectivity: offering strong links through major European hubs.
• Austrian Airlines: connecting passengers via Vienna.
• Delta Air Lines: expanding reach for trans-Atlantic travelers.

How to Ensure Your Points

To make sure you receive your loyalty benefits, always include your Flying Blue membership number at the time of booking or present your card at the check-in counter. If you are booking directly through the Georgian Airways website for a flight without a codeshare flight number, please note that mileage accrual may not be applicable. For the most accurate information regarding your specific itinerary, it is recommended to check with the partner airline's loyalty portal before you fly.

Flying with Georgian Airways is more than just a transit; it is an introduction to the country’s legendary hospitality before you even touch down. Whether you are traveling on a short regional hop or a longer international journey, the airline aims to provide a comfortable and welcoming environment. The onboard experience is tailored to the fleet of Boeing and Bombardier aircraft, ensuring efficiency and relaxation for passengers traveling to and from the airline's hub in Tbilisi.

Service Classes

To cater to different travel needs and budgets, Georgian Airways primarily offers two distinct classes of service. Each class is designed to provide specific levels of comfort and flexibility.

• Economy Class: The standard option for most travelers offers excellent value without compromising on essential comforts. Passengers enjoy ergonomically designed seats suitable for short and medium-haul flights. The cabin atmosphere is friendly, and the crew is dedicated to ensuring a pleasant journey for everyone.
• Business Class: For those seeking extra privacy and convenience, Business Class provides a premium experience. Travelers in this cabin benefit from priority check-in, increased baggage allowance, and access to business lounges where available. On board, the seating arrangement typically offers more legroom or a blocked middle seat (depending on the aircraft type) to ensure personal space and a quiet working environment.

Dining and Beverages

One of the highlights of flying with the flag carrier is the taste of local culture. Georgian Airways takes pride in its catering service, which often features touches of national cuisine. Depending on the time of day and the duration of the flight, passengers are served a variety of complimentary meals and refreshments.

On longer routes, such as those to Paris or Amsterdam, travelers can expect a hot meal accompanied by a selection of beverages. Notably, the airline frequently serves Georgian wine, allowing passengers to sample the renowned vintages of the region at 30,000 feet. Even on shorter flights, snacks and drinks are generally provided to keep travelers refreshed.

In-Flight Entertainment and Amenities

As the fleet primarily consists of narrow-body aircraft designed for medium-haul distances, the entertainment options are traditional rather than digital. Passengers are encouraged to enjoy the in-flight magazine, "Via Georgia," which offers engaging articles about destinations, culture, and lifestyle. While seatback screens are not a standard feature on these aircraft, travelers are welcome to bring their own devices. It is recommended to download movies or music prior to boarding to enjoy during the flight.

Special Services

Georgian Airways is committed to making travel accessible and convenient for all passengers. A range of special services is available to assist those with specific needs:

• Unaccompanied Minors: The airline offers a dedicated escort service for children traveling alone, ensuring their safety and supervision from check-in to handover at the destination.
• Passengers with Reduced Mobility: Assistance is available for passengers requiring wheelchairs or help boarding. It is essential to request this service at least 48 hours in advance to ensure the necessary arrangements are made.
• Special Dietary Requirements: For passengers with specific medical or religious dietary needs, special meals can be ordered at the time of booking or by contacting the service center ahead of the flight.
• Expectant Mothers: Pregnant women can travel up to a certain stage of pregnancy, though a medical certificate may be required depending on the gestational week.

At the heart of Georgian Airways' operations lies its strategic hub in Tbilisi. From this historic capital, the airline acts as a gateway connecting the Caucasus region with major international cultural and business centers. The network is carefully curated to serve both popular tourist routes and essential business links, ensuring that travelers have convenient access to diverse parts of the world.

Connecting to Europe

The airline maintains a strong presence in Europe, offering regular flights to some of the continent's most iconic cities. Passengers can travel seamlessly to the fashion capitals of Rome and Milan, or explore the romantic streets of Paris. The network also includes the vibrant cultural hub of Berlin and the picturesque coastal city of Nice. For those heading to Central and Western Europe, connections to Vienna and Amsterdam provide excellent options for onward travel or city breaks. Additionally, summer favorites like Larnaca and niche destinations such as Forli are part of the schedule.

Regional and Eastern Routes

Beyond Europe, Georgian Airways serves as a vital bridge to the Middle East and the CIS region. The carrier operates frequent flights to Tel Aviv and Beirut, facilitating travel to the Mediterranean coast. Connectivity with neighbors is maintained through routes to Yerevan, while the airline also serves key cities in the Russian Federation, including Moscow, Saint Petersburg, and Novosibirsk.

Popular Routes Network

Below is a list of the most frequently served destinations in the airline's current network, highlighting the variety of connections available via Tbilisi.

• Moscow (VKO)
• Tel Aviv (TLV)
• Larnaca (LCA)
• Rome (FCO)
• Nice (NCE)
• Yerevan (EVN)
• Milan (BGY)
• Paris (CDG)
• Saint Petersburg (LED)
• Amsterdam (AMS)
• Novosibirsk (OVB)
• Vienna (VIE)
• Berlin (BER)
• Forli (FRL)
• Beirut (BEY)

Securing the best fares with Georgian Airways often requires a bit of forward planning. To find the most competitive prices, especially for travel to their hub in Tbilisi, it is generally recommended to book your tickets 2 to 3 months in advance. Being flexible with your travel dates can also be advantageous; mid-week flights, particularly on Tuesdays and Wednesdays, are often priced lower than weekend departures.

To ensure you don't miss out on special offers, regularly check the airline's official website for seasonal promotions. Subscribing to their newsletter is another excellent way to receive alerts about flash sales and exclusive deals for destinations across their network, such as Tel Aviv, Paris, or Rome.

Streamline your journey by taking advantage of online check-in, which typically opens 24 hours before scheduled departure. This convenient service allows you to confirm your flight details and download your boarding pass to your mobile device, helping you avoid long queues at the airport counters. If you have checked baggage, look for dedicated bag-drop counters to expedite the process.

Choosing the right seat is crucial for a comfortable flight. During the booking or online check-in process, you can browse the seat map to select your preferred spot. While standard seat selection might be free depending on your fare class, premium seats with extra legroom usually come with a fee. We suggest selecting your seat as early as possible to ensure you get a window or aisle seat if that is your preference.

For a stress-free experience, consider managing your booking via mobile tools to keep track of real-time flight updates and gate changes. Additionally, we strongly recommend purchasing comprehensive travel insurance. This small investment can protect you against unforeseen circumstances, such as flight cancellations, lost luggage, or medical emergencies abroad, ensuring your trip remains enjoyable from start to finish.

The story of Georgian Airways begins in September 1993, shortly after the country established its independence. Originally founded under the name Airzena, the airline was created to ensure reliable air transport for the newly sovereign nation. In its early years, the carrier focused primarily on charter flights and executive aviation, playing a critical role in maintaining essential links during a period of significant transformation for the region.

A major milestone in the company's development occurred in 1999 when Airzena was officially designated as the national flag carrier of Georgia. This recognition marked the beginning of a new era, leading to the consolidation of the country's aviation sector. As the primary representative of Georgian aviation, the airline began to modernize its operations, gradually phasing out older Soviet-era aircraft in favor of Western models to meet international safety and comfort standards.

To better align with its growing international presence, the company underwent a significant rebranding in 2004, adopting the name Georgian Airways. While the new name emphasized its role as the country's ambassador to the world, the original name "Airzena" remains a cherished part of its identity and branding. Today, the airline continues to operate from its strategic hub in Tbilisi, serving as a vital bridge connecting the Caucasus with major European and Middle Eastern cities like Paris, Vienna, and Tel Aviv.