Jeju Air

Jeju Air has redefined the aviation landscape in South Korea, distinguishing itself as the nation's first and largest low-cost carrier since taking to the skies in the mid-2000s. With a vibrant brand identity and a commitment to making air travel accessible to everyone, the airline serves as a vital bridge connecting the dynamic Korean peninsula to the rest of Asia. By prioritizing efficiency without compromising on safety or service quality, the carrier has gained the trust of millions of passengers who seek value-driven travel experiences. Whether flying domestically to the scenic coast or heading to major international hubs, travelers choose this airline for its refreshing approach and reliable network.

A Pioneer in Korean Aviation
Founded in 2005, Jeju Air broke the mold of the traditional aviation market in South Korea by introducing the low-cost carrier (LCC) model to the region. What began as a bold initiative to offer affordable flights to popular domestic locations has evolved into a comprehensive international network. The airline is widely recognized for democratizing air travel in the region, triggering a boom in tourism and enabling more frequent cultural exchanges between Korea and its neighbors.

Fleet and Operations
The airline operates a standardized fleet consisting primarily of the Boeing 737-800, a strategy that ensures high operational efficiency and simplified maintenance. This single-type fleet allows Jeju Air to keep costs low while maintaining a high schedule reliability. Recently, the carrier has also moved towards modernizing its lineup with newer, more fuel-efficient aircraft variants to support its sustainability goals and extend its range to further destinations.

Key Markets and Network
While it maintains a robust domestic presence—operating one of the world's busiest air routes between Seoul and Jeju City, as well as serving Busan—the airline has aggressively expanded internationally. Its network spans across major cities in Japan, such as Osaka, Tokyo, and Fukuoka. The carrier also connects travelers to key Asian hubs, offering flights to Taipei and Singapore. Additionally, the airline serves routes to Da Nang in Vietnam and operates leisure flights to Saipan, catering to both business commuters and vacationers.

Safety and Service Philosophy
Safety is the core value of Jeju Air’s operations. The airline adheres to rigorous international safety standards and invests heavily in pilot training and aircraft maintenance. Despite its low-cost model, the carrier focuses on providing a pleasant passenger experience, often characterized by friendly cabin crews and innovative in-flight events. As a founding member of the Value Alliance, the world's first pan-regional LCC alliance, Jeju Air continues to broaden its reach, offering passengers seamless multi-carrier itineraries across the Asia-Pacific region.

Contacting Jeju Air in the United Arab Emirates

Travelers in the United Arab Emirates should note that Jeju Air does not currently operate direct flights to the region or maintain a local branch office. For all inquiries regarding reservations, ticketing, or flight schedules, passengers must contact the airline's headquarters in Jeju City or their main customer service center in Seoul. Most services can be conveniently managed online through digital channels.

Official Website & Mobile App

The most effective way to book flights, check schedules, or manage existing reservations is via the official global website. The platform provides comprehensive support in English and allows for seamless ticket handling.

• Official Website: www.jejuair.net
• Mobile App: Available for download on the App Store and Google Play.

International Customer Service

For assistance requiring personal support, you can reach the global contact center in South Korea. Please be aware that international call rates will apply when dialing from the UAE.

• Customer Service Center: +82-1599-1500
• Operating Hours: Daily, 09:00 – 19:00 (Korea Standard Time)
• Online Inquiry: For non-urgent matters, use the "1:1 Inquiry" feature available on the website after logging in.

Social Media Channels

Stay connected with Jeju Air for the latest news, travel tips, and promotional offers through their official social media accounts:

• Facebook: facebook.com/funjejuair
• Instagram: instagram.com/jejuair_official
• YouTube: youtube.com/user/funjejuair

Local Office Information

As there are no direct routes to Dubai or Abu Dhabi, the airline does not have a physical office or airport counter in the United Arab Emirates. Travelers planning to fly with Jeju Air from other Asian hubs should ensure they have all necessary travel documents and contact the international support team for any pre-flight assistance.

Baggage Information

Traveling with Jeju Air offers the flexibility to choose a baggage allowance that suits your specific needs. As a low-cost carrier, the airline uses a fare-bundle system, allowing passengers to pay only for the services they require. Whether you are planning a short business trip or an extended vacation, understanding the baggage policies in advance can help ensure a smooth journey through the airport.

Carry-On Baggage Allowance

All passengers, regardless of their ticket class, are entitled to a standard carry-on allowance. To ensure safety and comfort in the cabin, these items must fit in the overhead bin or under the seat in front of you.

• Weight Limit: Each passenger is allowed one main carry-on bag weighing up to 10 kg (22 lbs).
• Dimensions: The maximum size for the carry-on bag is 55 x 40 x 20 cm, including handles and wheels. The total sum of the three dimensions must not exceed 115 cm.
• Personal Item: In addition to the main bag, passengers may carry one small personal item, such as a handbag, laptop bag, or small backpack, provided it fits under the seat.

Checked Baggage Limits

Checked baggage allowances on Jeju Air depend heavily on the type of fare purchased and the destination. It is significantly cheaper to purchase baggage allowance online in advance than at the airport counters.

Note: For specific routes connecting hubs to cities like Hiroshima or Shizuoka, allowance rules are generally consistent with the standard international policy, but it is always recommended to check your specific ticket confirmation.

Excess Baggage and Fees

If your luggage exceeds the free allowance in weight or piece count, excess baggage fees will apply. These fees are calculated based on the flight zone and the extent of the overage.

• Overweight Fees: Charged per kilogram or per piece depending on the route.
• Pre-paid Baggage: Passengers can purchase extra weight (typically in 5kg increments) via the website or mobile app up to 24 hours before departure. This is the most cost-effective option.

Special Baggage: Sports Equipment and Instruments

Jeju Air accommodates travelers carrying special items such as sports gear or musical instruments, subject to specific conditions.

• Sports Equipment: Items like golf bags, skis, snowboards, and bicycles can be transported. A separate special baggage handling fee usually applies, regardless of your checked baggage allowance. The item must be securely packed to prevent damage.
• Musical Instruments: Small instruments (e.g., violins) that fit within carry-on dimensions (under 115 cm) can be brought into the cabin. Larger instruments (e.g., cellos) require the purchase of an extra seat (CBBG) if you wish to carry them in the cabin, or they must be checked as fragile baggage in a hard case.

Restricted and Prohibited Items

For the safety of all passengers, certain items are strictly regulated. Please review your luggage before heading to the airport.

• Lithium Batteries & Power Banks: Must be carried in carry-on baggage only. They are strictly prohibited in checked luggage.
• Electronic Cigarettes: Must be carried in the cabin; charging on board is not permitted.
• Lighters: One lighter per person is allowed on the person (carry-on), subject to local airport regulations.
• Prohibited Items: Explosives, flammable substances, toxic chemicals, and weapons are forbidden in both carry-on and checked baggage.

Tips for Packing Efficiently

To avoid unexpected fees and stress at the airport, consider these simple packing tips:

• Weigh at Home: Use a portable luggage scale to ensure your bags are within the 15kg or 10kg limits before leaving for the airport.
• Bundle Up: If you know you will shop in destinations like Nagoya or Cheongju, upgrade to the "FLYBAG" or "BIZ LITE" fare during booking rather than paying for individual kilos later.
• Liquids (International Flights): Ensure all liquids, aerosols, and gels in your carry-on are in containers of 100ml or less and fit into a single, clear, re-sealable 1-liter plastic bag.
• Valuables: Always keep medication, travel documents, cash, and expensive electronics in your carry-on bag.

Pet Travel Guide

Jeju Air understands that pets are cherished family members and strives to make their journey as comfortable as possible. It is important for travelers to know that the airline currently accepts pets exclusively in the cabin. The option to transport animals as checked baggage in the cargo hold is not available. This policy ensures that your furry friend remains by your side throughout the flight, providing safety and reassurance.

In-Cabin Transport Requirements

Small dogs, cats, and pet birds are welcome in the cabin, provided they meet strict weight and size limitations to fit safely under the seat in front of you.

• Maximum Weight: The combined weight of the pet and the carrier must not exceed 9 kg.
• Carrier Dimensions: The sum of the three sides (width + depth + height) must be less than 100 cm. The maximum height of the carrier is limited to 23 cm to ensure proper stowage.
• Pet Limits: Each adult passenger is allowed to bring one pet carrier.
• Age Restriction: Pets must be at least 8 weeks old to travel.

Service Fees

Transporting a pet incurs a separate fee which is not included in the standard baggage allowance. Prices vary depending on whether the flight is domestic or international.

• Domestic Routes: Approximately 25,000 KRW per pet (e.g., for flights connecting Seoul and Jeju City).
• International Routes: Fees typically range from 70,000 KRW to 100,000 KRW per pet, depending on the distance and specific zone.

Documentation and Restrictions

To ensure a smooth check-in process, passengers must prepare the necessary paperwork in advance.

• Required Documents: A valid health certificate and proof of rabies vaccination are standard requirements. For international travel, additional quarantine certificates may be needed based on the destination's regulations.
• Behavior and Safety: Pets must remain inside their carrier at all times during the flight. Aggressive animals or recognized fierce dog breeds are strictly prohibited from boarding.
• Reservation: Space for pets is limited on each aircraft. It is essential to reserve a spot for your pet through the Jeju Air customer center well in advance of your trip.

Please note that regulations and fees are subject to change. Travelers are advised to verify the latest details on the official Jeju Air website or contact customer service at least 24 hours before departure.

Jeju Air Refresh Point Program

The airline operates a highly transparent and user-friendly loyalty program known as Refresh Point. Unlike traditional mileage systems that rely on complex distance calculations and limited award seat availability, this program is revenue-based, meaning members earn points based on the fare paid. With a simple valuation where 1 point is approximately equal to 1 KRW, travelers can easily understand their rewards and use them just like cash to purchase tickets or add-on services without the frustration of blackout dates.

Membership Tiers and Benefits

The program is divided into four distinct levels, rewarding frequent flyers with increasing earn rates and exclusive travel perks as they climb the tiers.

• Silver: The entry-level tier for all new members, offering a standard 5% point accumulation rate on eligible ticket fares.
• Silver+: Achieved after taking 10 flights or earning 50,000 points. Members at this level enjoy priority boarding and an increased 5.5% earn rate.
• Gold: Requires 20 flights or 100,000 points. Benefits include an extra 10kg baggage allowance, priority baggage handling, and a 6% earn rate.
• VIP: The top tier for loyal members with 50 flights or 250,000 points. This level features an extra 20kg baggage allowance, waived fees for itinerary changes, and a generous 10% earn rate.

Earning Points

Accumulating points is designed to be straightforward, allowing members to build their balance quickly through travel and everyday activities.

• Flight Accumulation: Earn between 5% and 10% of the airfare (excluding taxes and fuel surcharges) on all domestic and international routes, depending on your membership tier.
• Purchase Points: If you are short on points for a reward, members can directly purchase additional points to top up their balance for immediate use.
• Point Transfer: Family and friends can transfer points between accounts, making it easier to pool rewards for a single family trip.
• Bonus Events: Keep an eye out for periodic promotions and partner events that can accelerate point earnings.

Redeeming Points

One of the program's strongest features is its flexibility, allowing points to be used seamlessly for various travel expenses.

• Award Flights: Book any available seat on any flight using points. Since the system is revenue-based, there are no blackout dates or restricted award inventories—if a seat is for sale, you can buy it with points.
• Partial Payment: Use a combination of points and cash (credit card) to pay for tickets if your point balance is insufficient to cover the full fare.
• Ancillary Services: Redeem points for convenient extras such as pre-ordered in-flight meals, advance seat selection, and additional checked baggage.
• Gifting: You can easily issue tickets for family members or friends using your own collected points.

How to Join

Becoming a member is free and can be done instantly through digital channels. New members are often welcomed with bonus points or discount coupons upon registration.

• Online Registration: Sign up via the official website or the mobile app using your email or social media accounts.
• Instant Status: Your Silver membership begins immediately, allowing you to start earning points on your very first booking.

Service Philosophy and Cabin Experience

As a leading low-cost carrier, Jeju Air focuses on providing a practical and value-driven travel experience. The airline adheres to a "pay-for-what-you-need" model, allowing passengers to tailor their journey by choosing specific add-ons while enjoying affordable base fares. While the amenities are streamlined compared to full-service airlines, the cabin environment is modern, clean, and staffed by a friendly crew dedicated to safety and comfort.

Cabin Classes

Jeju Air primarily operates a single-class service on most of its fleet, but it has introduced a premium option on select routes to enhance passenger comfort.

Economy Class

The standard Economy Class cabin features a 3-3 seating configuration. Designed for efficiency on short to medium-haul flights, the seats are upholstered in leather and offer a standard pitch suitable for regional travel. Passengers can enjoy a comfortable flight to destinations like Busan or Tokyo, with the option to purchase advance seat selection for extra legroom or front-row convenience.

Biz Lite (New Class)

Available on specific aircraft and routes, Biz Lite (formerly known as New Class) offers a premium experience comparable to domestic business class. This cabin features a spacious 2-2 configuration, providing significantly wider seats and a generous seat pitch of approximately 41-42 inches. Travelers in this class enjoy adjustable headrests, leg rests, and power outlets, along with perks such as priority check-in, priority boarding, and expedited baggage handling.

In-Flight Dining: Air Cafe

Jeju Air does not serve complimentary meals on standard fares, but it offers a diverse and tasty selection through its Air Cafe service. Passengers can satisfy their hunger in two ways:

• Pre-Ordered Meals: For a substantial dining experience, travelers can order hot meals online up to 72 hours before departure. The menu often features popular Korean dishes like Bulgogi rice bowls, sandwiches, and kid-friendly options.
• Buy-on-Board: During the flight, the cabin crew offers a menu of snacks, instant noodles, coffee, and other beverages for purchase. Unique branded merchandise is also often available.
• Water Service: While meals and sodas are paid extras, complimentary water is typically provided upon request.

Entertainment and Connectivity

In line with the low-cost model, Jeju Air aircraft are not equipped with seatback entertainment screens. Passengers are encouraged to bring their own devices, such as tablets or smartphones, loaded with movies or music to enjoy during the flight. The airline provides an in-flight magazine featuring travel stories and destination guides. On certain routes and aircraft, a streaming service may be available, allowing passengers to access content on their personal devices via a local wireless network.

Special Services

Jeju Air is committed to making air travel accessible to all passengers and offers a range of dedicated services for those needing extra assistance.

• Passengers with Disabilities: Wheelchair assistance and support for passengers with mobility impairments can be arranged. Requests should be made at the time of booking or at least 48 hours in advance through the customer center in Seoul.
• Expecting Mothers: Special care is provided for pregnant travelers. Depending on the stage of pregnancy, specific medical documentation may be required, so checking the policy beforehand is essential.
• Unaccompanied Minors: A dedicated service is available for children traveling alone, ensuring they are supervised from check-in until they are handed over to their guardian at the arrival destination.

Jeju Air operates a dense and efficient network centered around its primary hub in Seoul, serving as a vital bridge for travel within South Korea and across the Asia-Pacific region. The airline offers frequent low-cost connections to popular destinations in Japan, Southeast Asia, and Oceania, making it a convenient choice for travelers seeking affordable access to major cities and resort areas.

Planning a trip with Jeju Air requires a bit of strategy to ensure you get the best value for your money. As a leading low-cost carrier, the airline offers competitive prices, but the lowest fares are typically found by booking well in advance. Try to secure your tickets at least 2 to 3 months before your intended travel date. It is also wise to keep an eye out for their seasonal "Super Sale" events and "JJ Member's Week" promotions, which can offer significant discounts on tickets across their network.

Flexibility is key when looking for deals on popular routes. For example, flights from the carrier's main hub in Seoul to international destinations like Osaka or Tokyo are in high demand and prices can fluctuate based on the day of the week. Similarly, if you are flying the extremely popular domestic route to Jeju City, booking early is essential to secure your preferred departure time.

To streamline your journey, make sure to download the Jeju Air mobile app. This digital tool is incredibly useful for managing your booking, purchasing baggage allowances, and completing online check-in. Check-in usually opens 24 hours prior to departure, allowing you to obtain your mobile boarding pass and bypass long queues at the airport counters.

Regarding comfort, remember that seat selection often requires an additional fee. If you are traveling with family or require extra legroom, it is cheaper to select your seats during the initial booking process rather than at the airport. Finally, always consider purchasing comprehensive travel insurance to cover unexpected delays or medical needs, ensuring a worry-free adventure.

History and Development

Established in 2005, Jeju Air was founded as a strategic joint venture between the Aekyung Group and the Jeju Special Self-Governing Province. The airline was created with a clear public mission: to improve transportation accessibility for residents of Jeju Island and to boost tourism by offering affordable air travel options. It officially launched its operations in 2006, marking the beginning of the low-cost carrier (LCC) era in South Korea. Initially, the carrier focused on domestic connectivity, primarily serving the high-demand route between Seoul and Jeju City, utilizing a fleet of turboprop aircraft.

Recognizing the limitations of propeller planes for broader expansion, the airline made a pivotal decision in its early years to transition to an all-jet fleet. By phasing out the Q400 turboprops and introducing the Boeing 737-800, the carrier significantly enhanced its operational range and passenger capacity. This fleet modernization paved the way for its first international flights in 2008/2009. The inaugural international routes connected Korea to major Japanese cities like Osaka and Kitakyushu, signaling the start of an aggressive expansion into the Asian market.

Throughout the 2010s, the airline achieved several major milestones that solidified its position as the industry leader. In 2015, it became the first Korean low-cost carrier to be listed on the KOSPI stock exchange, a move that provided the capital necessary for further growth. The following year, it became a founding member of the Value Alliance, the world's first pan-regional LCC alliance, allowing it to offer seamless multi-carrier itineraries across the Asia-Pacific region without the complexities of traditional airline mergers. This era also saw the establishment of new hubs in cities like Busan, effectively decentralizing its network to serve more passengers.

In recent years, the company has focused on sustainable growth and fleet innovation. Moving beyond the standard Boeing 737-800, the airline has begun introducing the next-generation Boeing 737-8 (MAX) aircraft. These modern planes offer superior fuel efficiency and extended range, enabling new routes to destinations previously out of reach, such as Singapore and parts of Central Asia. Today, having weathered global aviation challenges, the carrier continues to innovate with digital services and customer-centric products, maintaining its status as South Korea's premier budget airline.