Alliance Air

Alliance Air serves as a vital bridge in the Indian aviation landscape, dedicated to connecting the country's bustling metropolises with its emerging regional towns and scenic remote locations. Established in 1996, the airline has carved a unique niche by focusing on "last-mile connectivity," ensuring that air travel is accessible beyond just the major international gateways. For travelers wishing to explore the authentic heart of India—from the spiritual centers to the hill stations—Alliance Air offers a reliable and convenient network that opens up destinations often unreachable by larger jet aircraft.

One of the primary advantages of flying with Alliance Air is its specialized fleet, which is perfectly tailored for short-haul domestic routes. The airline predominantly operates ATR 72-600 aircraft, known for their efficiency and comfort on regional sectors, alongside Dornier 228 aircraft for even more remote access. This fleet strategy allows the carrier to operate safely and effectively into airports with shorter runways, bringing tourism and commerce to tier-2 and tier-3 cities.

The airline's mission revolves around the Indian government's Regional Connectivity Scheme (UDAN), aiming to make flying affordable and widespread. Its network is robust, linking its primary hub in Hyderabad to key spiritual and tourist destinations like Tirumala and commercial centers such as Chennai. Additionally, significant operations from Bengaluru connect travelers to the coastal beauty of Kochi, while routes from Delhi offer access to the scenic hill stations of Dharamshala and Kullu. By prioritizing safety and essential connectivity, Alliance Air continues to play a crucial role in uniting the diverse regions of the subcontinent.

Contacting Alliance Air from the United Arab Emirates

For travelers in the United Arab Emirates, connecting with Alliance Air is primarily handled through their international customer service channels based in India. As the airline specializes in regional domestic routes within India and does not currently operate flights to the UAE, there are no local offices or support desks in cities like Dubai or Abu Dhabi. All inquiries regarding bookings, schedules, or services should be directed to their official online platforms or international helpline.

Official Website: www.allianceair.in

Contact Information

• Official Website: www.allianceair.in
• Customer Service (International): +91 44 4255 4255 / +91 44 3511 3511
• Ticket Booking: Available online via the official website or by calling the international numbers above.
• Email: support@allianceair.in

Social Media

Stay updated with the latest news and announcements through their official social media channels:

• Facebook: Alliance Air Official
• X (Twitter): @allianceair
• Instagram: @allianceair.9i

Local Offices

United Arab Emirates: Currently, there are no local sales offices or airport counters for Alliance Air in the UAE. Travelers are advised to manage their itineraries online or contact the headquarters in India for assistance.

Headquarters (India):
Alliance Bhawan,
Domestic Terminal-1, I.G.I. Airport,
New Delhi – 110037, India

Emergency & Support

For urgent matters or immediate assistance, the most reliable method is to call the Customer Care numbers listed above (+91 44 4255 4255). Please note that international calling rates will apply when dialing from the UAE.

Planning your luggage is a crucial part of preparing for a flight with Alliance Air, especially since the airline primarily operates regional aircraft like the ATR-72. These planes are smaller than standard international jets, meaning overhead bin space and cargo capacity are more limited. Adhering to the specific baggage guidelines ensures a smooth check-in process and a comfortable journey to your destination.

Carry-on Baggage Allowance

Due to the compact overhead compartments on regional flights, the hand baggage allowance is strictly regulated. Passengers are typically allowed to carry one piece of hand luggage with a maximum weight of 5 kg. The dimensions of this bag should not exceed 40 cm x 30 cm x 15 cm to ensure it fits safely in the overhead bin or under the seat in front of you.

In addition to this main piece, travelers may usually carry one small personal item, such as a laptop bag or a lady's handbag. It is highly recommended to pack essential items like medicines, travel documents, and valuables in your carry-on rather than your checked luggage.

Checked Baggage Limits

For standard Economy Class bookings, the free checked baggage allowance is generally 15 kg per passenger. This limit applies to most domestic routes connecting cities like Hyderabad and Bengaluru. For infants not occupying a seat, a reduced allowance (typically 10 kg) usually applies.

Travelers should note that if their itinerary includes a connection from an international flight or a larger domestic carrier, Alliance Air's regional weight limits will still apply to their leg of the journey. It is advisable to pack according to the stricter limit to avoid inconvenience during transit.

Excess Baggage Fees

Any luggage exceeding the free weight allowance is subject to excess baggage charges. These fees are calculated per kilogram and must be paid at the airport counter before departure. Rates can vary, so checking the current pricing on the airline's official website prior to travel is recommended. In some cases, pre-purchasing extra weight online may offer savings compared to airport rates.

Special Items: Sports Equipment and Musical Instruments

Carrying oversized items like golf kits, musical instruments, or other sports equipment requires special attention. These items often count towards your checked baggage allowance, and if they exceed the weight limit, standard excess baggage fees apply. Furthermore, due to the smaller cargo hold size of the aircraft, the airline may have restrictions on the maximum dimensions of such items. It is essential to inform the airline in advance to ensure your equipment can be accommodated.

Restricted and Prohibited Items

Safety regulations strictly prohibit certain items in your luggage. Power banks, spare lithium batteries, and e-cigarettes must always be packed in your cabin baggage and never in checked luggage. Conversely, items such as scissors, knives, tools, and sporting goods (like cricket bats) are not permitted in the cabin and must be checked in. Always check the latest list of prohibited goods to ensure compliance.

Tips for Efficient Packing

To maximize your allowance and comfort, consider using soft-sided luggage (like duffel bags or backpacks), which is often easier to load into the cargo holds of regional planes compared to hard-shell suitcases. Weigh your bags at home before leaving for the airport to avoid last-minute repacking. Since cabin space is at a premium, pack only immediate essentials in your hand luggage and ensure it is light enough to lift easily into the overhead bin.

Traveling with Pets on Alliance Air

Alliance Air understands that pets are family, and the airline strives to make traveling with your furry companions as smooth as possible. Whether you are flying from the main hub in Hyderabad or connecting between regional towns, the airline generally permits domestic dogs, cats, and birds to travel on board, subject to specific regulations and aircraft constraints. Due to the smaller size of the ATR fleet, space is limited, so early booking and strict adherence to safety guidelines are essential for a hassle-free journey.

Transport Options

In Cabin (Carry-on)

Small pets that can fit comfortably in a carrier may travel in the cabin with the passenger. This option is ideal for smaller breeds that can remain calm during the flight.

• Carrier Dimensions: The container must be soft-sided and ventilated, generally not exceeding 18 x 18 x 12 inches (approx. 45 x 45 x 30 cm), though smaller dimensions are often recommended for regional aircraft under-seat storage.
• Weight Limit: The total weight of the pet including the container must typically not exceed 5 kg.
• Allowed Pets: Domestic dogs, cats, and birds are usually permitted.
• Limits: Usually, only one pet is allowed per passenger, and there is a limit on the total number of pets allowed in the cabin per flight (often just two).

In Cargo Hold (Checked Baggage)

If your pet exceeds the weight limit for the cabin, they may travel in the aircraft's hold as checked baggage, provided the aircraft type allows for live animals in the hold.

• Container Requirements: Pets must travel in an IATA-approved fiber or rigid plastic crate that allows the animal to stand, turn around, and lie down comfortably.
• Weight and Size: The crate and pet combined are weighed, and standard excess baggage rates typically apply.
• Temperature Restrictions: As some regional aircraft holds may not be temperature-controlled, this option is subject to captain approval and weather conditions to ensure the animal's safety.
• Documentation: A "Live Animal" label must be affixed to the crate, along with the owner's contact details.

As Cargo

For very large animals or unaccompanied pets, transportation must be arranged through the cargo department.

• Requirement: This method is mandatory if the combined weight of the pet and crate is very high or if the pet is traveling alone.
• Special Requirements: Reinforced crates may be required for strong breeds.
• Booking: This process requires separate booking through the cargo office well in advance of the flight date.

Required Documentation

To ensure your pet is accepted for travel, you must present valid and current documents at the check-in counter:

• Health Certificate: A valid health certificate issued by a qualified veterinarian indicating the pet is fit to fly (usually issued within 72 hours of travel).
• Vaccination Record: Proof of up-to-date vaccinations, specifically a Rabies vaccination certificate valid for the travel period.
• Indemnity Bond: Passengers may need to sign a liability waiver or indemnity form provided by the airline.

Service Costs

Traveling with a pet is not included in the free baggage allowance and incurs additional charges:

• In-Cabin Fee: A fixed handling fee or an excess baggage charge applies, calculated based on the weight of the pet plus the container.
• Cargo Hold Fee: Charged as excess baggage, typically per kilogram.
• Note: Prices are subject to change based on the route and current airline tariffs.

Preparation Tips

Preparing your pet beforehand can significantly reduce travel stress:

• Acclimatization: Let your pet get used to their travel crate or bag several days before the flight.
• Feeding: Feed your pet a light meal 3-4 hours before departure; avoid feeding them right before flying to prevent motion sickness.
• Comfort: Place an absorbent mat and a familiar toy or blanket inside the carrier to keep the pet calm and dry.
• Hydration: Ensure the pet is well-hydrated but limit water intake immediately prior to boarding.

Restrictions

For the safety of all passengers and animals, certain restrictions apply:

• Prohibited Breeds: Aggressive dog breeds and snub-nosed (brachycephalic) dogs and cats (such as Pugs, Bulldogs, or Persian cats) are often restricted from travel in the hold due to respiratory risks.
• Age Restrictions: Puppies and kittens usually must be at least 8 to 12 weeks old to travel.
• Health Conditions: Pregnant animals or those appearing ill or agitated may be denied boarding.
• Exceptions: Service dogs accompanying visually or hearing-impaired passengers generally travel free of charge and may have different rule sets.

Important: Policies regarding pet travel on regional aircraft like the ATR-72 can be very specific and subject to change. We strongly recommend contacting Alliance Air directly or visiting their office in cities like Delhi or Bengaluru to confirm space availability and current regulations before booking your tickets.

Loyalty Program Overview

As of its transition to an independent government-owned entity, Alliance Air (9I) does not currently operate a proprietary frequent flyer program, nor does it participate in the "Flying Returns" program of its former parent company, Air India. The airline focuses on providing affordable regional connectivity through the government's UDAN scheme, prioritizing accessibility over a traditional rewards-based model. Travelers flying with Alliance Air typically benefit from subsidized fares and direct connections to remote locations rather than mileage accumulation.

While there is no "Alliance Club" or equivalent points system, the airline encourages passengers to utilize its digital platform for managing travel. Below is the breakdown of the current service structure in place of a standard loyalty program.

Membership Tiers

Alliance Air operates as a budget-friendly regional carrier and does not utilize a tiered membership structure. All travelers are afforded the same standard of service.

• Standard/Economy: The entry-level and only tier for all passengers. Benefits include standard baggage allowances and complimentary refreshments on select flights.
• Elite Tiers (Silver/Gold/Platinum): Currently not applicable. There are no status levels that grant priority check-in, lounge access, or additional baggage allowance based on travel frequency.

Earning Miles and Points

Due to its independent status, flights operated by Alliance Air are not eligible for accrual in other airline programs.

• Flights: Passengers cannot earn miles or points on routes, such as those between its hub in Hyderabad and destinations like Bengaluru.
• Partners: There are no hotel or car rental partnerships currently linked to a loyalty currency for the airline.
• Credit Cards: No co-branded credit cards exist for earning Alliance Air rewards at this time.

Redeeming Miles

The reservation system is strictly revenue-based, meaning tickets must be purchased with currency.

• Award Flights: It is not possible to redeem miles from Air India (Flying Returns) or any other carrier for Alliance Air tickets.
• Upgrades: Mileage-based cabin upgrades are not supported.
• Partner Rewards: No cross-redemption options are available with other travel providers.

Alliance Membership

Travelers should distinguish Alliance Air from major international carriers regarding global airline alliances.

• Star Alliance: Alliance Air is not a member of Star Alliance. Consequently, Star Alliance Gold or Silver benefits (such as lounge access or priority boarding) are not recognized on Alliance Air flights, even if booked in conjunction with an Air India ticket.
• Partner Airlines: The airline operates independently, though it serves as a crucial feeder network for major Indian airports.

How to Join

While there is no loyalty program to enroll in, frequent flyers can streamline their experience by registering on the website.

• Website Registration: Visit the official Alliance Air website and click "Login/Signup" to create a passenger profile.
• Benefits: A registered account allows for faster booking on routes to cities like Delhi or Chennai, easier management of cancellations, and access to exclusive online fare deals.

Flying with **Alliance Air** offers a unique and intimate travel experience, quite different from the large wide-body jets you might take from the UAE to India. Operating primarily as a regional connector, the airline focuses on essential comfort, efficiency, and providing a vital link to India's smaller cities and remote holiday spots. Whether you are heading to the mountains or a coastal town, here is what you can expect on board.

Cabin Classes and Seating

Alliance Air generally operates a single-class Economy configuration across its fleet of ATR 72-600 and Dornier 228 aircraft. While you won't find a separate Business or First Class cabin, the design of these regional planes offers a distinct advantage for every passenger.

The most notable feature of the ATR 72 cabin is its 2-2 seating layout. This means there are no middle seats on the entire plane. Every passenger enjoys either a window seat with a view of the landscape or an aisle seat for easy mobility. The seats are designed with standard pitch and width suitable for short flights, which typically last between one to two hours. For routes connecting cities like Hyderabad and Bengaluru, the comfort level is perfectly adequate for the duration of the journey.

In-Flight Dining

Unlike many low-cost carriers where every item is chargeable, Alliance Air often provides a touch of traditional Indian hospitality. On most flights, passengers are served complimentary refreshments. Depending on the time of day and flight duration, this usually includes a snack box containing a vegetarian sandwich or savory item, a sweet treat, and a bottle of water.

For shorter hops, such as the flight between Guwahati and Kolkata, the service is quick and efficient. While hot meals are generally not served due to the short flight times and galley limitations of regional aircraft, the provided snacks are fresh and convenient. Please note that alcohol is not served on board.

Entertainment and Views

The aircraft are not equipped with seat-back screens, Wi-Fi, or audio-visual entertainment systems. Instead, the entertainment is often found outside the window. Because turboprop aircraft fly at a lower altitude than jets, passengers are treated to stunning aerial views of the Indian landscape.

Flying routes such as Jaipur to the capital, or the scenic approach to Dharamshala, offers unparalleled sightseeing opportunities. It is highly recommended to bring a book, download content to your personal devices beforehand, or simply enjoy the scenery. An in-flight magazine is usually available in the seat pocket, offering news about the airline and destination guides.

Comfort and Amenities

The cabin environment on the ATR 72-600 is modern and relatively quiet for a turboprop, featuring LED lighting and larger overhead bins compared to older models. However, storage space is still more limited than on larger jets. Cabin crew are attentive and focused on safety, providing a friendly service that reflects the warmth of the regions they serve.

Restrooms are available on board, located at the front or rear of the cabin depending on the aircraft configuration. They are compact but maintained for cleanliness throughout the flight.

Special Assistance Services

Alliance Air is committed to making travel accessible for everyone. The airline provides a range of special services to assist passengers with specific needs:

• Wheelchair Assistance: Passengers with reduced mobility can request wheelchair assistance at the airport. It is important to request this at the time of booking or at least 48 hours in advance, especially for smaller airports like Kullu or Bhuj where infrastructure may vary.
• Expectant Mothers: Travel is permitted for expectant mothers up to a certain stage of pregnancy (usually up to 32-36 weeks) with a medical certificate. It is advisable to check the specific medical requirements before flying.
• Unaccompanied Minors: The airline offers services for children traveling alone, ensuring they are escorted and cared for from check-in until they are handed over to the designated guardian at the destination.
• Infants: Parents traveling with infants can expect priority boarding where available. Due to the lack of bassinets on regional aircraft, infants must travel on the parent's lap with a special seatbelt provided by the crew.

Alliance Air operates an extensive domestic network designed to improve regional connectivity across India, bridging the gap between smaller towns and major metropolitan areas. Centered around its primary hub in Hyderabad, the airline offers frequent and reliable services to a variety of unique destinations. From connecting spiritual centers like Tirumala to scenic hill stations like Dharamshala and bustling commercial hubs such as Bengaluru, the route map allows travelers to easily explore the authentic heart of the country.

Securing the best possible experience with Alliance Air begins with smart planning. To find the lowest fares, it is highly recommended to book your tickets at least 3 to 4 weeks in advance. Last-minute bookings on regional routes can often be more expensive, especially during peak travel seasons or holidays in India.

If you are looking for deals and promotions, frequently check the airline's official website and social media channels. Signing up for their newsletter can also alert you to flash sales. For travelers planning trips connecting major hubs like Hyderabad or Delhi to smaller regional destinations, keeping an eye on schedule releases is key to grabbing the best prices early.

To ensure a smooth journey, take advantage of the web check-in facility. This service typically opens 48 hours before the scheduled departure and closes shortly before the flight. Completing this step online not only secures your seat but also saves you significant time at the airport counters. Remember to download or print your boarding pass ahead of time.

Seat selection is another important aspect of your booking. If you prefer a window seat to enjoy the views of the Indian landscape or an aisle seat for quicker access, it is best to select your seat during the booking process or web check-in. While some seat assignments may carry a nominal fee, choosing early ensures you sit exactly where you want.

Finally, consider purchasing travel insurance to cover unexpected changes or cancellations. For added convenience on the go, make use of the Alliance Air mobile-friendly official website. It allows you to manage your booking, check flight status, and access your boarding pass directly from your browser, making your travel across cities like Bengaluru or Kolkata much more seamless.

The story of Alliance Air began on April 15, 1996, when it was established as a wholly-owned subsidiary of Indian Airlines. Originally created to operate on regional routes that were commercially viable but required smaller capacity than the mainline fleet, the airline started operations using a fleet of Boeing 737-200 aircraft. In its early years, it played a crucial support role, feeding passenger traffic from smaller towns into the major hubs of the national carrier, effectively acting as the "Airline of the People" for tier-2 and tier-3 cities.

A significant turning point in the airline's history occurred with the merger of Indian Airlines into Air India in 2007. Following this consolidation, Alliance Air was rebranded as "Air India Regional," aligning its visual identity with the flag carrier. During this period, the airline began a strategic fleet modernization program, phasing out the aging Boeing jets in favor of more fuel-efficient turboprop aircraft. This shift to ATR aircraft was instrumental in accessing airports with shorter runways, such as those in the Himalayan foothills near Kullu and Dharamshala, where larger jets could not land.

April 2022 marked the most pivotal milestone in the carrier's recent history. When the Tata Group acquired Air India, Alliance Air was not part of the sale. Instead, it remained under the ownership of the Indian government through AI Asset Holdings Ltd (AIAHL). Consequently, it ceased to be a subsidiary of Air India and emerged as a fully independent airline. This transition required a complete migration to its own independent cloud-based passenger service system and the establishment of a distinct corporate identity, separate from its former parent company.

Throughout its evolution, the airline has been the backbone of the Indian government's Regional Connectivity Scheme, known as UDAN (Ude Desh ka Aam Naagrik). It has consistently pioneered new routes to "unserved and underserved" airports. A testament to this commitment is its extensive network in Northeast India, connecting cities like Guwahati, Kolkata, and Imphal, bridging vital gaps in the region's transport infrastructure. The airline has also enhanced connectivity for commercial hubs, linking Mumbai to coastal towns and Bengaluru to industrial centers like Salem.

In a major step towards innovation and self-reliance, Alliance Air became the first commercial airline to induct the "Made in India" Dornier 228 aircraft into its civil fleet in 2022. Manufactured by Hindustan Aeronautics Limited (HAL), these 17-seater aircraft are designed for remote connectivity, enabling flights to destinations with challenging terrain. Today, with its primary hub in Hyderabad and a strong presence in Delhi, the airline continues to expand its footprint, modernizing its fleet while staying true to its founding mission of connecting the heart of India.