HiSky Europe

HiSky Europe (IATA code: H4) is a dynamically developing Moldovan airline operating scheduled and charter flights across Europe. The carrier's main hub is Bucharest, from where the highest number of departures takes place. The company positions itself as a modern carrier connecting Eastern Europe with key Western destinations and popular holiday resorts.

The airline's route network includes convenient domestic flights within Romania, linking the capital with cities such as Cluj-Napoca, Timisoara, and Oradea. For international travelers, flights to major European hubs are offered: the schedule includes Paris, Brussels, Frankfurt, and Barcelona. An important node is also Chisinau, from where direct flights are available, for example, to Düsseldorf.

Dublin holds a special place in the flight geography, accessible not only from Bucharest but also from the city of Iasi. HiSky Europe is constantly expanding its horizons, offering passengers long-haul flights as well, including routes to New York. For those who prefer a warm climate and seaside vacations, destinations in the Middle East and North Africa are available: flights to Tel Aviv, sunny Dubai, as well as the Egyptian resorts of Sharm El Sheikh and Hurghada.

HiSky Europe Contact Information

To contact HiSky Europe representatives, passengers can use several convenient channels. You can promptly resolve booking or check-in issues via the call center, send an official request via email, or use the feedback forms on the website.

Official Airline Website: hisky.aero

Main Communication Channels

• Official Website: hisky.aero — here you can purchase tickets, complete online check-in, and find current carriage regulations.
• Customer Support (Call Center):
  • Romania: +40 374 955 955
  • Moldova: +373 22 95 55 95
  • International calls are charged according to your operator's conditions.
• Email: customer.service@hisky.aero (for general inquiries and passenger support).
• Mobile App: HiSky (available for download on the App Store and Google Play).

Social Media

You can follow news, promotions, and schedule changes on the carrier's official pages:

• Facebook
• Instagram
• LinkedIn

Offices and Representations

The airline has physical offices at its base airports and cities of operation:

• Romania: The central office is located in Bucharest. There are also service counters at Henri Coandă International Airport (Otopeni).
• Moldova: The representation in Chisinau is located within the Chisinau International Airport building.

Support Operating Hours

Please note that the customer support phone line typically operates daily from 08:00 to 20:00 (local time). In case of emergencies outside working hours, it is recommended to check flight status directly on the departure airport's website or via the mobile app.

HiSky Europe Baggage Rules

Preparing for a flight with HiSky Europe (H4) requires careful review of baggage allowances, which may vary depending on the selected fare and destination. The airline offers a flexible system allowing passengers to choose only necessary services, helping to save on travel costs. Below are the main rules and packing recommendations.

Hand Luggage

HiSky's hand luggage policy is designed to ensure comfort and safety on board. The quantity and dimensions of permitted items depend on your booking class (Basic, Classic, Premium, or Premium Plus).

• Free Hand Luggage: Every passenger is entitled to bring one small bag (personal item) on board free of charge. Its dimensions must not exceed 40x30x20 cm, and it must fit easily under the seat in front of you. This can be a handbag, laptop bag, or small backpack.
• Large Hand Luggage: Passengers who have selected higher fares or purchased the "Priority Boarding" (HiSky Priority) service may take an additional bag on board measuring up to 50x40x25 cm and weighing up to 8 kg (in some cases up to 10 kg). This luggage is placed in the overhead compartment.

Checked Baggage

For longer journeys or transporting bulky items, there is an option to check luggage into the cargo hold. Allowances also depend on your ticket:

• Weight Categories: Typically, the airline offers baggage slots of 10 kg and 23 kg. The maximum total size of the suitcase (sum of length, width, and height) must not exceed 158 cm.
• Fare Plans: In the "Basic" fare, checked baggage is generally not included and must be paid for separately. "Classic," "Premium," and "Premium Plus" fares may include one or more pieces of baggage of various weights.
• Long-Haul Flights: Please note that for transatlantic flights, for example to New York, special rules may apply (usually the piece concept), allowing for more items. We recommend checking specific conditions on your itinerary receipt.

Excess Baggage and Fees

If your suitcase weighs more than the established limit or you wish to transport additional pieces of luggage, an extra fee applies.

• Overweight: Payment for excess weight is usually calculated for each extra kilogram or for a fixed overweight amount up to the next category.
• Online Payment: Purchasing additional baggage on the airline's website in advance (no later than a few hours before departure) is always significantly cheaper than paying for the same services at the airport check-in counter.

Special Baggage

HiSky Europe allows the transport of non-standard items subject to certain conditions:

• Sports Equipment: Skis, snowboards, bicycles, golf, or diving equipment are transported for a separate fixed fee. You must inform the airline about transporting such equipment in advance, as space in the cargo hold is limited. The maximum weight of a unit of sports equipment should generally not exceed 23 kg (up to 25 kg for bicycles).
• Musical Instruments: Small instruments (e.g., a violin) can be taken into the cabin as hand luggage if they fit within the dimensions. For larger instruments (cello), purchasing a separate seat in the cabin (Extra Seat) may be required. Bulky instruments are checked into baggage in hard cases.

Prohibited and Restricted Items

For safety reasons, there are strict restrictions on baggage contents:

• Prohibited in Hand Luggage: Sharp and cutting objects (scissors, knives), work tools, toy weapons, liquids in containers larger than 100 ml (except for baby food and medicines).
• Prohibited in Checked Baggage: Lithium batteries and power banks (these can only be carried in hand luggage), electronic cigarettes, explosives and flammable substances, compressed gases.

Tips for Efficient Packing

To avoid unnecessary stress at the airport, follow these simple recommendations:

1. Weigh at Home: Use household scales to check the weight of your suitcase before leaving. This will save you from unexpected extra charges.

2. Labeling: Be sure to attach a tag with your name and contact details to every suitcase. Remove old baggage tags to avoid confusion during sorting.

3. Valuables: Never check documents, money, jewelry, keys, or fragile electronics into luggage. Always keep them with you in your hand luggage.

4. Weight Distribution: If you are flying with someone, consider distributing items between suitcases to balance the weight and stay within the limits of each baggage piece.

Traveling with Pets

HiSky Europe is friendly towards animal lovers and allows cats and dogs to accompany you on your journey. However, to ensure the flight is comfortable and delay-free, strict adherence to the carrier's established rules is necessary. The company's policy focuses on safety, so transport conditions are clearly regulated.

In Cabin Only (PETC)

An important feature of HiSky is that the airline does not provide a service for transporting animals in the cargo hold. Your pet can travel exclusively with you in the aircraft cabin as hand luggage.

To be admitted on board, the following technical requirements must be met:

• Animal Type: Only dogs and cats are accepted for carriage.
• Age: The minimum age of the animal must be 7 months. Pets younger than this are not permitted on board.
• Weight: The maximum weight of the animal together with the carrier (container or soft bag) must not exceed 8 kg.
• Carrier Dimensions: The size of the container or bag must not exceed 50x40x25 cm.
• Placement: During takeoff, landing, and the entire flight, the carrier must be placed under the seat in front of you. Taking the animal out of the container on board is prohibited.

Route Restrictions

Before booking a ticket, carefully check your flight destination. There are strict territorial restrictions:

• UK and Ireland: Transporting animals (even in the cabin) is strictly prohibited on all flights to the UK, as well as to Dublin. This is due to the strict veterinary legislation of these countries.
• If you are flying in transit through Bucharest or other company hubs to these countries, carriage of your pet will be refused.

Necessary Documents and Health

The passenger bears full responsibility for having all necessary certificates. For travel within Europe and beyond (for example, to Tel Aviv or Paris), the standard package includes:

• International Veterinary Passport.
• Microchip (ISO 11784/11785), implanted under the skin.
• Rabies Vaccination: The vaccination must be administered after microchipping and at least 21 days before departure.
• Health Certificate: A document confirming that the animal is clinically healthy and fit to fly (issued by a veterinarian before departure).
• Additional Requirements: For flights from countries with a high risk of rabies, an antibody titer test may be required.

Special Conditions

• Pregnancy: Transport of pregnant animals is prohibited.
• Comfort: The carrier must be spacious enough for the animal to stand, turn around, and lie down. It is recommended to use soft, ventilated aviation-type bags.
• Hygiene: The bottom of the container must be lined with absorbent material.

Cost and Booking

The animal transport service is chargeable and is not included in the free hand luggage allowance. Payment is made for each flight segment (usually starting from 40 EUR, but prices may vary). The number of animals on a single flight is strictly limited, so it is necessary to book the service in advance by contacting HiSky Europe support immediately after purchasing your ticket. Animals not registered in advance may not be accepted for carriage at the airport.

Loyalty Program and HiSky Europe Bonuses

Today, HiSky Europe adheres to a modern hybrid business model, focusing on affordable fares for all passengers rather than a traditional accumulation system. Currently, the carrier does not have a classic loyalty program with mileage accrual (Frequent Flyer Program) typical of large network alliances.

Status and Membership Levels

Since a complex bonus system is absent, the airline does not use the familiar division into statuses like Silver or Gold. All customers receive equal access to service, but there are differences in how they interact with the website:

• Guest: A passenger purchasing a ticket without registration receives basic service.
• myHiSky User: A registered client with a personal account. This allows for faster ticket issuance, booking management, and receiving personal notifications.
• Corporate Client: Special cooperation conditions are provided for businesses, discussed individually.

The Principle of Saving Instead of Accumulating

Instead of saving virtual points for future flights, passengers are offered savings "here and now." The benefit mechanism is built on the following principles:

• Dynamic Pricing: The earlier the ticket is purchased, the cheaper it is.
• Modular System: You pay only for the services you use (baggage, food) without overpaying for "free" miles included in the fare.
• Bank Cashback: Although the airline itself does not award miles, you can pay for tickets with bank cards featuring "Travel" functions, receiving bonuses from your bank for airline ticket purchases.

Using Benefits

The absence of a mileage program simplifies the process of purchasing and using services:

• Instant Benefit: Discounts are provided in the form of promo fares during sales.
• Flexibility: Passengers can upgrade their class of service or purchase additional services for money at any time via their personal account.
• Special Offers: Newsletter subscribers are the first to access tickets at minimum prices for popular destinations such as Bucharest or Chisinau.

Participation in Airline Alliances

It is important to consider the airline's status when planning complex itineraries:

• Independence: HiSky Europe is not a member of any global airline alliances (Star Alliance, SkyTeam, oneworld).
• Partnership: Flights are operated under its own code, so loyalty cards from other airlines are not valid on H4 flights.

How to Become a myHiSky Member

To get maximum convenience from the service, it is recommended to follow these simple steps:

• Visit the official carrier website.
• Select "Sign Up" in the top right corner.
• Fill out your profile and subscribe to the newsletter so you don't miss promotions.

Service Classes and Onboard Comfort

HiSky Europe (H4) positions itself as a hybrid carrier, combining affordable fares with quality service. The level of comfort and range of services largely depend on the aircraft type and flight duration. The company operates modern Airbus family aircraft (A319, A320, and long-range A321LR), allowing for different cabin configurations for short flights across Europe and transatlantic journeys.

Available Service Classes

The company primarily focuses on Economy Class, but with the introduction of long-haul flights, the option to travel with enhanced comfort has become available.

• Economy Class: Available on all airline flights. This is a classic cabin with a 3-3 seat layout. Passengers are offered comfortable slimline seats providing sufficient legroom on medium-duration flights, for example, from Dublin to Iasi or Chisinau.
• Business Class: An exclusive service available primarily on long-haul flights operated by the Airbus A321neo LR (Long Range). The flagship destination for this class is the route to New York. Business Class passengers receive priority boarding, an increased baggage allowance, lounge access, and enhanced dining.
• First Class: Currently, the airline does not offer First Class service. The maximum comfort level corresponds to modern Business Class standards.

Seat Configuration and Amenities

HiSky aircraft interiors are designed in a modern style focused on ergonomics. In standard Economy Class, the seat pitch is about 28-30 inches, which is standard for European flights. Seatbacks recline, providing an opportunity to relax.

The cabin on US flights deserves special attention. In Business Class, seats convert into a fully lie-flat bed, ensuring comfortable sleep during the transatlantic crossing. Each seat is equipped with individual lighting, USB ports for charging gadgets, and power outlets.

Food and Beverages

The approach to onboard dining varies depending on the route and fare:

• HiSky Shop (Buy-on-board): On short and medium-haul flights, such as Bucharest — Barcelona or Timisoara, a paid menu concept applies. Passengers can purchase sandwiches, snacks, hot and cold drinks, and various beverages directly during the flight.
• Hot Meals: On long flights (over 5 hours), for example to Dubai, or when flying in Business Class, hot meals are usually included in the ticket price. The menu includes appetizers, a main course, and dessert.
• Pre-order: Economy Class passengers have the option to pre-order hot meals on the airline's website no later than 24-48 hours before departure.

In-flight Entertainment

On most European flights operated by Airbus A320, built-in screens in seatbacks are absent. Passengers are advised to download movies and music to their mobile devices in advance. The HiSky Magazine onboard offers interesting travel articles and destination information.

On long-haul A321LR aircraft, a modern multimedia entertainment system is provided, allowing you to pass the time watching new movies or listening to music. System availability depends on the specific aircraft.

Special Services

HiSky Europe strives to make flights accessible to all categories of passengers by offering a range of special services:

• For Children: The airline provides an Unaccompanied Minor service for children aged 5 to 18. Qualified staff look after the child from check-in until handover to the meeting party at the arrival airport, whether it be Chisinau or Paris.
• Passengers with Reduced Mobility: For travelers requiring special assistance (WCHR), free support is provided during boarding and disembarking. It is important to request this service when booking the ticket or no later than 48 hours before departure so that airport staff can prepare the necessary equipment.
• Pregnant Women: Air travel is permitted up to the 36th week of pregnancy (for single pregnancies) with a medical certificate required after the 28th week.

Popular HiSky Europe Destinations

The HiSky Europe (H4) route network is actively developing, offering passengers convenient connections and direct flights to sought-after destinations. The airline's key transport hub is Bucharest, linking Romanian cities with major European metropolises, the USA, and popular resorts.

Booking and Travel Tips with HiSky Europe

Traveling with HiSky Europe (H4) can be comfortable and cost-effective if you familiarize yourself with the service features in advance. As a hybrid carrier, the company offers flexible conditions, and knowing a few nuances will help you save time and money. We have compiled useful recommendations to make your flight preparation as simple as possible.

Best Time to Buy Tickets

To catch the lowest fares, plan your trip well in advance. For short European flights, for example to Bucharest or Chisinau, the optimal booking time is 3–5 weeks before departure. If you are planning a transatlantic trip to New York, it is recommended to buy tickets 3–6 months in advance, especially if the trip falls during the summer season or holidays.

How to Find Discounts and Promotions

HiSky often holds sales coinciding with holidays or the launch of new routes. To not miss out on great offers:

• Subscribe to the newsletter: This is the most reliable way to be the first to know about promo codes and special fares.
• Follow social media: The airline announces flash sales on its official pages.
• Book on the website: Buying tickets directly via hisky.aero often allows you to avoid intermediary commissions and gives access to the full selection of additional services.

Online Check-in Procedure

One of the most important details is Online Check-in. It not only saves you time at the airport but also often helps avoid additional fees for printing the boarding pass at the counter.

• When it opens: Check-in for the flight usually becomes available 24 hours before the scheduled departure time.
• How to complete it: This can be done on the official website in the "Check-in" section or via the mobile app.
• Important: Be sure to save the boarding pass electronically on your smartphone or print it in advance to present to security and at boarding.

Seat Selection Tips

Flight comfort largely depends on your seat. The system automatically assigns seats during free check-in, but you can select them yourself for an additional fee:

• For tall passengers: We recommend choosing seats in Exit Rows or in the front rows of the cabin, where legroom is increased.
• For couples and families: To guarantee sitting together, it is better to pay for seat selection at the ticket booking stage.
• Peace and quiet: Seats in the front part of the cabin are usually less noisy as they are located further from the engines.

HiSky Mobile App

For convenience in managing your trip, we recommend installing the official airline app. It turns your smartphone into a full-fledged travel assistant:

• All tickets at hand: No need to search for printouts — booking history is stored in your phone.
• Fast check-in: You can complete check-in with a couple of clicks on the way to the airport.
• Notifications: The app can promptly inform you about schedule changes or boarding gate numbers.

Travel Insurance

Do not neglect travel insurance. When booking tickets or separately before departure, consider purchasing a policy that covers:

• Medical expenses: Especially relevant for trips outside the EU.
• Flight cancellation or delay: This will help compensate for accommodation and food expenses in case of unforeseen circumstances.
• Loss of luggage: If you are carrying valuable items or gifts, baggage insurance will provide additional peace of mind.

History and Development of the Airline

The history of HiSky Europe is an inspiring example of how an ambitious project can successfully take off even during the most challenging times for global aviation. The brand was founded in 2020 by a team of experienced aviation specialists led by Iulian Scorpan. Notably, the start of the carrier's operations coincided with the global pandemic period, which required exceptional flexibility and strategic vision from the management. Despite the industry crisis, the company managed to quickly pass certification and commence flights.

A key stage in its formation was the establishment of a structure with two Air Operator Certificates (AOC): in the Republic of Moldova and in Romania. This decision allowed the airline to operate freely within the European airspace. Bucharest became the main hub for the European division, turning into the main gateway for the carrier's international expansion. Chisinau also continued to play an important role in the route network, connecting the region with Western countries.

The evolution of the HiSky fleet was built on a commitment to Airbus aircraft. In the early stages, the fleet consisted of reliable liners of the A319 and A320 family, ideally suited for medium-haul flights. A major milestone in technical development was the acquisition of modern Airbus A321neo LR (Long Range) aircraft. The arrival of these machines with extended flight range opened new horizons for the company and allowed it to expand beyond the European continent.

The route network developed rapidly: from charter programs to popular resorts to regular flights from regional centers such as Cluj-Napoca and Timisoara. The airline quickly established air bridges with major European cities, adding Dublin, Paris, Brussels, and Barcelona to the schedule. Expanding flight geography allowed HiSky to occupy the niche of a reliable carrier for migrant workers and tourists.

A truly historic achievement for HiSky Europe was entering the transatlantic market. The airline became the first private carrier in the region in a long time to receive permission to operate regular flights to the USA. The launch of a direct non-stop route to New York became a landmark event, confirming the company's ambitions and its compliance with the strictest international safety standards.

Today, the airline continues to strengthen its positions by implementing modern digital services and developing a hybrid service model. Combining affordable fares with elements of premium service (including Business Class on long flights), HiSky Europe confidently competes with major market players, offering passengers comfortable journeys on modern liners.