SAS

SAS, also known as Scandinavian Airlines, stands as the premier flag carrier for Denmark, Norway, and Sweden, acting as the primary bridge between the Nordic region and the rest of the world. Born from a unique cross-border collaboration in 1946, the airline embodies the quintessential Scandinavian values of reliability, efficiency, and functional design. Whether connecting major global hubs or navigating the rugged terrain of the Arctic Circle, SAS provides a travel experience that seamlessly blends decades of aviation heritage with modern innovation.

A Rich History and Global Network
Founded shortly after World War II through the merger of the Danish, Norwegian, and Swedish national airlines, SAS has a long history of pioneering aviation, including being the first airline to fly over the North Pole to shorten flight times between Europe and Asia. Today, it serves as a vital connector within Scandinavia, operating frequent flights to key destinations such as Oslo, London, and Bergen. As a founding member of the Star Alliance, SAS offers its passengers access to a vast global network, ensuring smooth connections to almost any corner of the globe.

Modern Fleet and Safety
SAS operates a diverse and modern fleet primarily dominated by Airbus aircraft, including the fuel-efficient A320neo for short-haul routes and the advanced A350 for long-haul intercontinental journeys. The airline is renowned for its rigorous maintenance standards and adheres to the strict safety regulations of the European Union Aviation Safety Agency (EASA), maintaining a strong safety record throughout its operational history.

Sustainability and Company Values
Sustainability is at the core of the SAS mission. The airline has set ambitious goals to reduce its climate impact, investing heavily in sustainable aviation fuel (SAF) and more efficient aircraft. Their approach to "Scandinavian hospitality" focuses on making life easier for the frequent traveler, offering time-saving digital solutions and a loyalty program, EuroBonus, that is widely recognized for its value. From ergonomic cabin interiors to locally sourced onboard menus, the airline strives to reflect the quality and care associated with the Scandinavian way of life.

Contacting SAS from the United Arab Emirates is best done through their centralized digital channels and global support network. As the airline does not maintain a dedicated street-level ticket office in the region, travelers are encouraged to use the official website or mobile app for the most efficient service. For urgent matters, the international 24-hour customer service line is available to assist with bookings and flight changes.

For passengers traveling on itineraries that include flights operated by codeshare partners (such as Etihad Airways from Abu Dhabi), ground services and initial check-in may be handled by the partner airline. It is recommended to check your ticket details to confirm the operating carrier before heading to the airport.

Official Website
For the most up-to-date flight information and self-service tools, visit www.flysas.com.

Contact Information

• Official Website: www.flysas.com
• Customer Service: +46 8 797 4000 (International number; standard call rates apply)
• Ticket Booking: +46 8 797 4000
• Email: Travelers are advised to use the secure "Contact Us" forms on the website for claims or feedback to ensure a faster response.
• Mobile App: SAS – Scandinavian Airlines (Available for download on the App Store and Google Play).

Social Media

• Facebook: facebook.com/SAS
• Twitter/X: twitter.com/SAS
• Instagram: instagram.com/flysas

Local Presence in United Arab Emirates

• Ticket Office: There is no public SAS sales office in the UAE. Please manage all bookings online or via the international phone line.
• Airport Desks:
  • Departure Support: For flights operated by partners (codeshare), visit the check-in counters of the operating airline (e.g., Etihad Airways).
  • Baggage Services: For delayed or lost luggage, report immediately to the ground handling agent (e.g., DNATA) or the operating carrier's baggage service desk in the arrivals hall.

Emergency & 24/7 Support

• 24-Hour International Support: +46 8 797 4000
  Available 24/7 in English. This is the primary contact for urgent flight disruptions or last-minute changes.

Preparing for your journey with SAS involves understanding the specific baggage allowances attached to your ticket type. Whether you are heading for a city break in Copenhagen or a skiing adventure in the north, packing smart ensures a smooth start to your Scandinavian experience. Here is a comprehensive guide to what you can bring on board.

Carry-on Baggage Allowances

SAS applies a strict policy regarding hand luggage to ensure comfort and safety in the cabin. Your allowance depends entirely on your ticket class.

• Underseat Bag: All passengers, regardless of ticket type, are permitted one small underseat bag. This must fit exactly under the seat in front of you (max dimensions: 40 x 30 x 15 cm). This is perfect for a laptop, handbag, or small backpack.
• Carry-on Bag: Passengers traveling in SAS Go Smart are allowed one carry-on bag to be placed in the overhead compartment (max dimensions: 55 x 40 x 23 cm, max weight: 8 kg).
• SAS Go Light: It is crucial to note that the "SAS Go Light" ticket includes only the underseat bag. If you wish to bring a larger carry-on, you must add it to your booking for a fee or upgrade your ticket.
• SAS Plus & Business: Travelers in SAS Business generally enjoy an allowance of two overhead carry-on bags (8 kg each). For passengers in SAS Plus, the allowance varies by route (1 or 2 bags), so it is important to verify the specific limit on your ticket. Both classes also include the underseat item.

Checked Baggage Limits

Your checked baggage allowance is determined by your class of travel and EuroBonus membership level. Bags must not exceed 158 cm in total dimensions (length + width + height).

• SAS Go Light: No checked baggage included.
• SAS Go Smart: Includes 1 checked bag up to 23 kg.
• SAS Plus: Includes 2 checked bags up to 23 kg each.
• SAS Business: Includes 2 checked bags up to 32 kg each.

If you are connecting to a destination like Trondheim or Umea, ensure your baggage is checked through to the final destination, although customs clearance procedures may require you to collect and re-check bags upon entering the Schengen area or a specific country.

Excess Baggage Fees

If you need to bring more than your allotted allowance, SAS offers the option to purchase extra baggage. This can be done for standard bags (up to 23 kg) or heavy bags (23–32 kg).

Travel Tip: Always purchase excess baggage online before you arrive at the airport. The fees charged at the check-in counter or gate are significantly higher than pre-paid online rates. Bags weighing more than 32 kg are generally not accepted as checked luggage and must be shipped as cargo.

Special Items: Sports and Music

Scandinavia is a prime destination for outdoor activities, and SAS accommodates special equipment well.

• Sports Equipment: Items such as skis, snowboards, golf bags, and fishing rods can often be included as part of your checked baggage allowance if they fit within the weight limits. If they exceed the allowance, a flat special baggage fee applies.
• Musical Instruments: Small instruments (like a violin) can be brought into the cabin as your carry-on bag, provided they fit the dimensions. Larger instruments (like a cello) require their own seat booking or must be checked as special baggage in a hard case.

Restricted and Prohibited Items

To comply with international safety regulations, certain items are restricted:

• Lithium Batteries: Power banks and spare lithium batteries must be packed in your carry-on luggage. They are strictly prohibited in checked bags due to fire risk.
• Liquids: In carry-on luggage, liquids must be in containers of 100 ml or less, packed in a single transparent, resealable 1-liter plastic bag.
• Prohibited Items: Explosives, flammable substances, fireworks, and sharp objects (in the cabin) are forbidden.

Tips for Packing Efficiently

Traveling to destinations like Oslo or Stockholm often requires bulky clothing, which can quickly fill a suitcase.

• Layer Up: Wear your heaviest coat and boots on the plane to save weight in your checked bag.
• Weigh Before You Go: Use a portable luggage scale to ensure your bag is under the 23 kg limit to avoid surprise fees at the airport.
• Label Everything: Attach a durable luggage tag with your name and phone number to the outside of your bag, and place a copy of your contact details inside the bag as well.
• App Tracking: Download the SAS App to track your baggage status and receive updates directly on your phone.

Traveling with pets on SAS is designed to be a smooth and accommodating experience, allowing you to bring your furry companions along on your journey. Whether you are relocating or going on a holiday to Copenhagen, the airline offers specific services to ensure the safety and comfort of cats and dogs, both in the cabin and in the cargo hold.

Transport Options

In Cabin (Carry-on)
For smaller pets, traveling in the cabin is the most popular option, allowing you to keep your animal close throughout the flight.

• Carrier Dimensions: The carrier must fit under the seat in front of you and cannot exceed 40 x 30 x 23 cm.
• Maximum Weight: The total weight of the pet and the carrier combined must not exceed 8 kg.
• Allowed Pet Types: Only cats and dogs are permitted in the cabin.
• Pet Requirements: The animal must be able to stand up, turn around, and lie down comfortably in the carrier.
• Limit per Passenger: Each passenger is allowed one carrier, which can contain up to two animals as long as they are of the same species and fit within the weight/size limits.

In Cargo Hold (Checked Baggage)
Larger animals that exceed the cabin weight or size limits can travel in the temperature-controlled cargo hold.

• Container Requirements: You must provide an IATA-compliant crate that is escape-proof, leak-proof, and ventilated on at least three sides.
• Weight and Size Limits: While limits vary by aircraft type, the crate must allow the animal to stand with its head held high, turn around, and lie down naturally.
• Temperature Restrictions: Transport may be refused if extreme weather conditions (hot or cold) at departure, transfer, or arrival airports pose a risk to the animal's health.
• Booking: Space in the hold is limited, so you must request this service well in advance, preferably at the time of booking your ticket.

As Cargo (SAS Cargo)
Certain situations require pets to be transported as manifest cargo rather than checked baggage.

• When Required: This method is mandatory for very large animals, unaccompanied pets, or when traveling to countries with strict regulations (such as the UK or Ireland) that do not allow pets in the cabin or as checked baggage.
• Special Requirements: Shipping as cargo involves different handling procedures and drop-off locations at the cargo terminal.
• Booking Procedure: You will need to contact a freight forwarder or SAS Cargo directly to arrange this service.

Required Documentation

To ensure a hassle-free journey, you must have all necessary paperwork ready before you travel.

• Veterinary Passport: An EU Pet Passport (for travel within Europe) or equivalent official document.
• Health Certificate: A certificate signed by a veterinarian confirming the animal is fit for travel (usually issued within a specific timeframe before the flight).
• Vaccinations: Proof of valid rabies vaccination is mandatory for almost all international flights.
• Identification: The pet must be identified with a microchip (or readable tattoo if applied before July 2011).
• International Certificates: Specific forms required by the destination country (e.g., tapeworm treatment for travel to destinations like Oslo).

Service Costs

Fees for traveling with pets are charged per direction and vary based on the destination.

• In-Cabin Fee: Approximately €50–€100 per leg, depending on the route (Domestic vs. European/Intercontinental).
• Cargo Hold Fee: Approximately €100–€200 per leg, varying by destination and container size.
• Note: Prices are subject to change; always check the latest fees on the official website during booking.

Preparation Tips

Proper preparation can significantly reduce stress for both you and your pet.

• Carrier Acclimatization: Let your pet spend time in the carrier or crate days or weeks before the flight to get used to the environment.
• Feeding: Feed your pet a light meal about 4 hours before departure to prevent airsickness; avoid feeding right before the flight.
• Hydration: Ensure the pet is well-hydrated, and for hold travel, attach a water container to the inside of the crate door.
• Stress Reduction: Do not sedate your pet unless specifically advised by a vet, as this can be dangerous at high altitudes; instead, use a familiar blanket or toy.

Restrictions

SAS enforces certain restrictions to ensure safety and compliance with international regulations.

• Prohibited Breeds: Snub-nosed (brachycephalic) animals (e.g., Bulldogs, Pugs, Persian cats) are often restricted or banned from the cargo hold due to potential breathing difficulties.
• Prohibited Animals: Rodents, reptiles, and birds are generally not permitted in the cabin or hold as pets.
• Exceptions: Service dogs (SVAN) are allowed in the cabin free of charge on most flights but require pre-approval and specific documentation.

Important: Rules and regulations regarding pet travel can change. It is highly recommended to contact SAS Customer Service directly to confirm availability and specific requirements for your route before finalizing your travel plans.

Loyalty Program: SAS EuroBonus

EuroBonus is the premier loyalty program of SAS, designed to reward frequent travelers with a wide range of benefits and services. As one of the most popular loyalty schemes in Scandinavia, it allows members to earn points not only on flights but also through daily activities, enhancing the travel experience from booking to arrival.

Membership Tiers

The program is structured into four main membership levels, each offering progressively exclusive privileges based on your travel frequency.

• Member (Blue): The entry-level tier where you start earning Basic Points on flights and Extra Points on purchases, along with access to member-exclusive flight deals.
• Silver: Achieved after a certain number of qualifying flights or points, offering benefits like business class check-in and extra baggage allowance during specific travel periods.
• Gold: Unlocks premium perks including fast track security, access to lounges at major airports like Copenhagen, priority boarding, and free Wi-Fi on board.
• Diamond: The highest obtainable tier, providing all Gold benefits plus the ability to gift a Gold membership to a friend, no point expiration, and exclusive customer support.

Earning Points

Accumulating points is straightforward and can be done through various channels beyond just flying.

• Flights: Earn Basic Points on all SAS flights and qualifying flights with airline partners, calculated based on the ticket type and distance.
• Partner Services: Collect Extra Points when booking hotels, renting cars, or using affiliated transportation services.
• Co-branded Cards: Accelerate your earnings by using SAS EuroBonus credit cards (American Express or Mastercard) for everyday purchases.
• Shopping: Earn points by shopping at participating online stores and retail partners through the EuroBonus portal.

Redeeming Points

Your accumulated points can be used for a variety of valuable rewards.

• Award Flights: Book bonus trips with SAS or partner airlines to destinations such as Stockholm or Oslo using your points.
• Flight Upgrades: Use points to upgrade your seat from SAS Go to SAS Plus or SAS Business for a more comfortable journey.
• In-Flight Purchases: Spend points on snacks, beverages, or duty-free items while on board.
• Lifestyle Rewards: Redeem points for hotel nights, rental cars, or merchandise from the EuroBonus shop.

Alliance and Partners

SAS is a member of SkyTeam, connecting travelers to a vast global network.

• Global Reach: Enjoy seamless connections and earn/redeem points across a network of major international carriers.
• Key Partners: Benefits extend to flights with partners such as Air France, KLM, Delta Air Lines, and Virgin Atlantic.

How to Join

Joining EuroBonus is free and simple. Travelers can sign up immediately via the SAS website or the SAS App. New members receive a digital membership card instantly and can begin earning points on their very next trip.

Flying with SAS allows travelers to choose from distinct service classes tailored to different needs, ranging from efficient economy travel to a luxurious business experience. Whether you are hopping between Scandinavian cities like Stockholm and Oslo, or embarking on a long-haul journey to the US or Asia, the airline prioritizes functionality and Nordic design.

Cabin Classes

SAS Go (Economy Class)
Designed for value and reliability, SAS Go is the standard economy offering. On flights within Europe, passengers enjoy ergonomic seating and complimentary coffee or tea. Sandwiches, snacks, and other beverages are available for purchase from the onboard menu. On intercontinental flights, the experience is upgraded to include meals, a personal entertainment screen, and a generous seat pitch for added comfort.

SAS Plus (Premium Economy)
For travelers seeking extra comfort and efficiency, SAS Plus offers a bridge between economy and business. Passengers in this class benefit from Priority boarding, access to Fast Track security, and entry to SAS Lounges at major hubs like Copenhagen. Onboard, you are seated at the front of the cabin. On short-haul flights, a meal or snack is included. On long-haul routes, travelers enjoy wider seats with footrests, increased legroom, and an upgraded dining experience.

SAS Business
Available exclusively on long-haul international flights, SAS Business represents the height of the airline's luxury. The cabin features a 1-2-1 seat configuration, ensuring direct aisle access for every passenger. The seats feature massage functions and convert into fully flat beds (minimum 196 cm) equipped with high-quality bedding from Hästens. Passengers enjoy a premium à la carte menu, specialized amenity kits, and a quiet, refined atmosphere. Note that SAS does not operate a separate First Class cabin; Business Class is the premier service level.

In-Flight Entertainment and Wi-Fi

Stay connected and entertained throughout your journey. SAS operates a fleet increasingly equipped with high-speed Wi-Fi, which allows for streaming and browsing. Access is complimentary for SAS Business and SAS Plus passengers, as well as EuroBonus Gold and Diamond members.

On long-haul flights, every seat features a personal HD touch screen with a wide selection of movies, TV series, music, and games. On shorter flights within Europe, such as trips to London or Hamburg, passengers are encouraged to download the SAS App before departure to access digital newspapers and magazines.

Dining and Beverages

The airline’s culinary philosophy revolves around the "New Nordic" concept, focusing on locally sourced, seasonal ingredients and sustainable packaging.

• Economy (Go): On long-haul flights, a warm meal and non-alcoholic drinks are included. On short-haul, items can be purchased from the SAS CloudShop.
• Premium (Plus & Business): Complimentary meals and beverages are standard. Business class offers a restaurant-style service with a choice of main courses and fine wines.
• Special Meals: Dietary options (vegan, gluten-free, lactose-free, etc.) can be pre-ordered up to 24 hours before departure on flights where meals are included.

Special Assistance and Family Services

Traveling with Children
Families are well catered for with reduced fares for infants and children. On intercontinental flights, bassinets for babies (up to 9 months/11 kg) can be reserved. Older children are kept entertained with kid-friendly movies and activity packs. An Unaccompanied Minor service is available for children aged 5–17 traveling alone, ensuring they are supervised from check-in until they are handed over to the designated guardian at the destination.

Passengers with Reduced Mobility
SAS is committed to making travel accessible for everyone. Assistance services are available for passengers requiring wheelchairs or help navigating the airport. To ensure the best service, requests should be made at least 48 hours prior to departure. Onboard, newer aircraft are equipped with accessible lavatories and movable armrests to facilitate seating.

SAS operates a high-frequency route network that forms the backbone of travel within Scandinavia, centered around its primary hub in Copenhagen. The airline provides essential connectivity between the Nordic capitals and major European business centers, offering travelers a reliable schedule optimized for seamless transfers and day trips.

Booking your journey with SAS can be a seamless experience if you know when and how to look for tickets. To secure the most competitive fares, it is generally recommended to book your flights well in advance, ideally at least a few months before your departure date. Travelers planning trips to major Scandinavian hubs like Copenhagen or Oslo should keep an eye on the airline's "Low Fare Calendar," which provides a clear overview of the cheapest travel dates within a given month. Additionally, subscribing to the airline's newsletter can alert you to seasonal promotions and limited-time offers.

For a stress-free airport experience, take advantage of the online check-in options. This service typically opens 30 hours before departure, allowing you to confirm your details and access your boarding pass from the comfort of your home or hotel. The official SAS App is a highly useful tool for modern travelers; beyond checking in, it allows you to track your luggage, view flight status updates, and manage your EuroBonus points on the go. This is particularly helpful when navigating busy connections in cities like Stockholm or London.

Seat selection is another aspect to consider early in the booking process. If you have a preference for a window view or an aisle seat for easier mobility, it is wise to reserve your spot as soon as possible, as popular seats tend to fill up quickly. For those seeking extra comfort, look into options that offer additional legroom. Finally, do not overlook the importance of travel insurance. Whether you are flying a short route to Bergen or a longer international sector, having comprehensive coverage protects you against unexpected cancellations or luggage issues, ensuring peace of mind throughout your trip.

Founding and Early Years

The story of SAS began in the aftermath of World War II, driven by a vision to pool the resources of three Scandinavian nations to create a stronger international presence. On August 1, 1946, the national air carriers of Denmark, Norway, and Sweden—DDL, DNL, and SILA—formed a consortium to handle intercontinental traffic. This unique cross-border partnership was formalized for European cooperation shortly after, and by 1951, the three entities fully merged to create the SAS we recognize today. The airline’s first intercontinental flight took off from Stockholm to New York, marking the beginning of a new era in Nordic aviation.

Pioneers of the Polar Route

One of the most significant chapters in aviation history was written by SAS in the 1950s. In 1954, the airline became the first in the world to operate a scheduled commercial flight over the North Pole, connecting Copenhagen with Los Angeles. This pioneering feat significantly reduced travel time and established the airline as an innovative leader. Three years later, in 1957, they launched the first route over the North Pole to Tokyo, cutting the journey between Europe and Japan from 52 to 32 hours. These "polar shortcuts" revolutionized global air travel and cemented the airline's reputation for technical excellence.

The Jet Age and Customer Focus

SAS was an early adopter of jet technology, introducing the French-built Sud Aviation Caravelle in 1959, which brought speed and quiet comfort to its European network. Throughout the 1960s and 70s, the fleet expanded with Douglas DC-8s and later Boeing 747s for long-haul routes. In the 1980s, under the leadership of CEO Jan Carlzon, the company underwent a major cultural shift. focusing intensely on the business traveler and punctuality. This customer-centric approach, known as "The Businessman's Airline," earned SAS the title of "Airline of the Year" in 1983 by Air Transport World.

Alliances and Global Expansion

Strategic partnerships have always been at the core of the airline's business model. In 1997, SAS played a crucial role in shaping modern aviation by becoming one of the five founding members of the Star Alliance, alongside other major global carriers. This move vastly expanded the network available to its passengers. However, the airline's history is also one of evolution; in 2024, SAS entered a new strategic chapter by transitioning to the SkyTeam alliance, aligning itself with new partners to offer broader connectivity across Europe and beyond.

Fleet Evolution and Sustainability

For decades, the McDonnell Douglas MD-80 series was the workhorse of the SAS fleet, a familiar sight at airports like Oslo and across Europe. As the industry shifted towards efficiency, the airline began an extensive fleet renewal program. Today, the company operates one of Europe's most modern fleets, consisting primarily of fuel-efficient Airbus A320neo aircraft for short-haul trips and the advanced Airbus A350 for long-haul journeys. This modernization reflects the airline's deep-rooted commitment to sustainability and its ambitious goal to achieve net-zero emissions, continuing its legacy of innovation into the future.