Sky Airline

Sky Airline has firmly established itself as a leading low-cost carrier in South America, dedicated to making air travel accessible, reliable, and sustainable. Based in Chile, the airline has undergone a significant transformation since its inception, evolving into a modern operator that connects travelers to the continent's most captivating destinations. From its primary hub in Santiago, Sky Airline offers a gateway to the Andean peaks, the Pacific coast, and vibrant metropolitan centers, all while maintaining a strong commitment to efficiency and passenger satisfaction.

A Modern and Eco-Friendly Fleet
One of Sky Airline's most notable features is its commitment to operating a state-of-the-art fleet. The airline has transitioned to an all-Airbus A320neo family fleet, which is recognized for its superior fuel efficiency and reduced environmental impact. This modernization aligns with the company's mission to reduce its carbon footprint while providing a quieter and more comfortable flight experience for passengers. The advanced technology of these aircraft also reinforces the airline's high safety standards and operational reliability.

Extensive Regional Connectivity
Sky Airline serves as a vital bridge across South America. Beyond its extensive domestic network in Chile—connecting cities like Calama, Puerto Montt, and Concepción—the carrier has expanded its reach internationally. Key routes include frequent flights to Lima, which serves as a secondary hub connecting travelers to Peruvian gems such as Cusco, Arequipa, Iquitos, and Trujillo. The airline also facilitates travel to major business and leisure destinations in neighboring countries, including Buenos Aires, Mendoza, Sao Paulo, Rio de Janeiro, and Florianopolis.

Awards and Recognition
The airline's dedication to excellence has not gone unnoticed in the aviation industry. Sky Airline has been repeatedly recognized by Skytrax as the Best Low-Cost Airline in South America. This accolade highlights the carrier's ability to balance affordable fares with quality service, punctuality, and a customer-centric approach. Their success is built on a model that empowers passengers to customize their travel experience, paying only for the services they need.

Commitment to Safety
Safety is a core value for Sky Airline. The carrier adheres to rigorous international safety protocols and maintains the IATA Operational Safety Audit (IOSA) certification, which is the global benchmark for aviation safety management. Combined with their modern fleet of aircraft, this commitment ensures that passengers can travel with peace of mind across the diverse landscapes of the region.

Contacting Sky Airline from the United Arab Emirates

As Sky Airline is a South American carrier based in Chile, it does not currently maintain local offices or dedicated customer service lines within the United Arab Emirates. Travelers located in the UAE who need to manage bookings or request assistance are advised to use the airline's digital channels or contact the international support center in Chile. Please note that when calling international numbers, long-distance charges may apply, and support is primarily available in Spanish and English.

Official Website

For the most direct access to services, including flight changes, check-in, and inquiries, visit the official website:

• Website: www.skyairline.com

Contact Details

Since there is no local representation in the UAE, please use the following international contact details for support:

• International Customer Service (Chile): +56 2 2352 5600
• Online Chat: Available on the official website (look for the chat icon in the bottom corner).
• Contact Form: available via the "Contact Us" or "Help Center" section on the website.
• Mobile App:
  • SKY Airline (Available on the App Store and Google Play) – Recommended for managing bookings and check-in remotely.

Social Media

Sky Airline is active on social media platforms where they often publish updates and may respond to general queries via direct message:

• Facebook: facebook.com/SkyAirline
• X (Twitter): @SkyAirline_CL
• Instagram: @skyairline
• LinkedIn: linkedin.com/company/sky-airline

Local Offices in United Arab Emirates

Note: Sky Airline does not operate physical ticket offices or airport counters in the United Arab Emirates. All administrative matters must be handled online or via the international call center.

• Office Address: Not available in UAE.
• Airport Desk: Not available at UAE airports (DXB, AUH, SHJ).

Support Hours

The international contact center generally operates during standard business hours for Chile (GMT-3 or GMT-4 depending on the season). It is recommended to contact them during the afternoon or evening UAE time to align with South American working hours. For urgent matters, the online chat feature on their website is often the fastest way to reach a support agent.

Baggage Policy Overview

Traveling with Sky Airline is designed to be flexible, allowing passengers to choose the baggage options that best suit their needs. As a low-cost carrier, Sky operates on a fare-based model—typically categorized as Zero, Plus, and Full—where baggage allowances vary significantly. Understanding these rules before you head to the airport can save you time and help you avoid unexpected costs.

Carry-On Baggage Allowances

Sky Airline distinguishes between two types of cabin luggage: the personal item (Handbag) and the Carry-on Baggage. It is crucial to know the difference, as not all fares include both.

• Personal Item (Handbag): This is included in all fare types free of charge. It must fit underneath the seat in front of you. The maximum dimensions are generally 45 x 35 x 25 cm (including pockets and handles). Examples include a backpack, a purse, or a laptop bag.
• Carry-on Baggage: This is a larger bag stored in the overhead compartment. It is typically included in "Plus" and "Full" fares but must be purchased separately for "Zero" fares. The maximum dimensions are usually 55 x 35 x 25 cm, with a maximum weight of 10 kg. If your bag exceeds these limits, it will need to be checked into the hold, potentially incurring a fee.

Checked Baggage Limits

For longer trips or heavier loads, passengers can add checked baggage to their booking. This allowance is included in the "Full" fare and sometimes the "Plus" fare, but can always be added to any ticket for a fee.

• Weight Limit: The standard allowance for a single piece of checked luggage is up to 23 kg.
• Dimensions: The total linear dimensions (length + width + height) must not exceed 158 cm.
• Booking Options: You can purchase additional pieces of checked luggage if needed (often up to 5 pieces per passenger), though purchasing them online in advance is significantly cheaper than paying at the airport counter.

Excess Baggage Fees

If your luggage exceeds the standard weight or size limits, excess baggage fees will apply. These charges vary depending on the route and the time of payment.

• Overweight Bags: Bags weighing between 24 kg and 32 kg are considered overweight and are subject to a surcharge. Sky Airline does not accept any single piece of luggage weighing more than 32 kg due to health and safety regulations for baggage handlers.
• Oversized Bags: Luggage that exceeds the standard linear dimensions (158 cm) will also incur an additional fee.

Special Items: Sports Equipment and Musical Instruments

Sky Airline allows passengers to transport special baggage, such as sports equipment and musical instruments, provided they are properly packed and booked in advance.

• Sports Equipment: Items like bicycles, surfboards, skis, and golf clubs can be transported as special baggage. They must be packed in a protective case or bag. The maximum weight per item is usually 23 kg, and specific dimension limits apply depending on the equipment type.
• Musical Instruments: Small instruments may be carried on board if they fit within the carry-on dimensions. Larger instruments, such as guitars or cellos, must be checked as special hold luggage or, in some cases, may require purchasing an extra seat (contact the airline directly to arrange this).

Restricted and Prohibited Items

To ensure safety on board, certain items are strictly prohibited or restricted. Passengers flying from hubs like Santiago or connecting through Lima must adhere to international safety standards.

• Prohibited in Cabin: Sharp objects (knives, scissors), tools, firearms, and liquids exceeding 100ml (unless in a clear, resealable plastic bag).
• Prohibited in Checked Bags: Lithium batteries (loose or spare), electronic cigarettes, and valuables like cash, jewelry, or important documents. These should always be kept in your carry-on.
• Dangerous Goods: Explosives, flammable liquids, compressed gases, and toxic substances are forbidden in all baggage.

Tips for Efficient Packing

Maximize your travel experience with Sky Airline by following these practical packing tips:

• Buy in Advance: Always purchase your baggage allowance online via the Sky Airline website or app before your flight. Airport fees can be up to double the online price.
• Measure and Weigh: Use a tape measure and a portable scale at home to ensure your bags meet the specific limits. Low-cost carriers are strict regarding dimensions.
• Soft-Shell Bags: Consider using soft-shell backpacks or duffel bags for your personal item, as they are easier to fit under the seat than rigid cases.
• Layering: Wear your heaviest clothes (jackets, boots) during the flight to save weight and space in your luggage.

Traveling with Pets on Sky Airline

Sky Airline understands that pets are part of the family and offers options to ensure they can accompany you on your journey across South America. While the airline primarily focuses on transporting small pets in the cabin, it has specific regulations in place to ensure the safety and comfort of all passengers and animals on board. Travelers are encouraged to book this service well in advance, as there is a limited capacity for pets per flight.

Transport Options

In Cabin (Carry-on)

Small dogs and cats are welcome to travel in the cabin with their owners, provided they meet the specific size and weight restrictions to fit safely under the seat.

• Carrier Dimensions: Soft carriers are required, with maximum dimensions typically set at 28 x 32 x 46 cm. Rigid containers are generally not accepted in the cabin.
• Maximum Weight: The combined weight of the pet and the carrier must not exceed 6 kg.
• Allowed Pet Types: Only dogs and cats are permitted in the cabin.
• Age Requirement: Pets must be at least 12 weeks old (3 months) to travel.
• Limit per Passenger: Only one pet is allowed per passenger, and the pet must remain inside the carrier for the entire duration of the flight.

In Cargo Hold (Checked Baggage)

It is important to note that Sky Airline typically does not accept pets as checked baggage (AVIH) on regular passenger flights. Animals that are too large to travel in the cabin must usually be transported through the airline's cargo division.

• Availability: This service is generally unavailable for standard bookings; travelers with larger pets should refer to the "As Cargo" section.
• Exceptions: Always verify the latest regulations directly with the airline, as policies regarding hold transport can change based on the aircraft type and route.

As Cargo (For Large Animals)

For pets that exceed the cabin weight limits or for unaccompanied animals, transport via Sky Airline's cargo division is the required method.

• When this option is required: For all dogs and cats weighing more than 6 kg (including the crate) or for kennels larger than cabin limits.
• Special Requirements: Pets must travel in IATA-compliant rigid crates with proper ventilation, food, and water containers.
• Booking Procedure: This service is not booked through the standard passenger reservation system. You must contact the airline's Cargo department or a specialized freight forwarder well in advance of your travel date.

Required Documentation

To ensure a smooth check-in process, you must present valid documentation for your pet. Requirements may vary depending on whether the flight is domestic or international.

• Veterinary Passport: An official document detailing the pet's breed, age, and owner information.
• Health Certificate: A certificate issued by a veterinarian indicating the animal is fit for travel, typically issued within 10 days of the flight.
• Vaccinations: Proof of current vaccinations, specifically for rabies (administered at least 30 days and no more than 12 months prior to travel).
• International Certificates: For flights between countries (e.g., Chile to Peru or Argentina), sanitary authorization from the relevant agricultural authority (such as SAG in Chile) is required.

Service Costs

Traveling with a pet is an additional service and is subject to fees which are not included in the standard ticket price.

• In-cabin Fee: Prices typically range from approximately $40 to $80 USD per segment, depending on the route and time of booking.
• Cargo Fee: Costs for cargo transport are calculated based on the volumetric weight of the crate and the destination; quotes must be obtained directly from the cargo office.
• Note: Fees are generally higher if paid at the airport rather than during the initial online booking.

Preparation Tips

Preparing your pet beforehand can significantly reduce stress for both the animal and the owner.

• Carrier Acclimatization: Let your pet get used to the carrier several days or weeks before the trip.
• Feeding: Feed your pet about 4 hours before the flight to prevent motion sickness; avoid heavy meals right before departure.
• Hydration: Ensure your pet is hydrated but limit water intake immediately prior to boarding to avoid accidents.
• Stress Reduction: Do not sedate your pet unless specifically advised by a veterinarian, as it can affect their breathing at altitude.

Restrictions

Sky Airline enforces specific restrictions to ensure safety and compliance with international regulations.

• Prohibited Breeds: Certain aggressive breeds may be restricted. Brachycephalic (snub-nosed) animals (e.g., Pugs, Bulldogs, Persian cats) are often subject to stricter rules due to respiratory risks.
• Prohibited Animals: Exotic animals, rodents, reptiles, and birds are not permitted in the cabin.
• Service Animals: Guide dogs and emotional support animals may travel free of charge in the cabin but require specific documentation and prior approval from the airline (usually 48 hours in advance).

Important: Pet travel quotas are limited per flight. It is highly recommended to contact Sky Airline directly or visit their official website immediately after booking your ticket to confirm your pet's reservation.

SKY Plus Loyalty Program

SKY Plus is the recently launched loyalty program of Sky Airline, designed to reward passengers for their travel frequency and engagement with the carrier. As the first rewards program of its kind for a low-cost airline in South America, SKY Plus focuses on a simple, flexible, and gamified experience where members can accumulate points not just by flying, but also by completing challenges. The program is completely digital and aims to enhance the travel experience through redeemable rewards and exclusive discounts.

Membership Tiers

The SKY Plus program is structured into three distinct levels, with status determined by the frequency of travel and points accumulated. As members move up the tiers, they unlock access to greater benefits and exclusive promotional offers.

• Cobre (Copper): The entry-level tier assigned immediately upon enrollment. Members in this category can start earning points on all eligible purchases and access standard program benefits and partner discounts.
• Oro (Gold): Achieved by frequent flyers who reach specific travel milestones. This tier offers accelerated earning rates and access to special campaigns designed for loyal customers.
• Platino (Platinum): The highest tier in the program, reserved for the most frequent travelers. Platinum members enjoy the most competitive earning rates and top-tier priority for exclusive offers and services.

Earning Points

SKY Plus allows members to accrue points through various activities, making it easy to build up a balance for future travels. The "Missions" feature is a unique aspect, encouraging users to complete specific tasks for bonus rewards.

• Flights: Earn points on every flight ticket purchased, covering both domestic routes in Chile/Peru and international destinations.
• Ancillary Purchases: Points are awarded for adding extras to your booking, such as checked baggage, special seat selection, and pet travel services.
• Missions and Challenges: Users can complete gamified "missions" within the program (e.g., "Discover the World" or "Enjoy Plenty of Space") to earn bonus points.
• Partners: Earn points through a network of associated partners, including hotels, car rentals, and retail stores in Chile and Peru.
• Credit Cards: While the airline has historic ties with Banco de Chile, SKY Plus functions as a standalone ecosystem where points can often be transferred or pooled depending on current banking alliances.

Redeeming Points

The program offers a highly flexible redemption structure, allowing travelers to use their points without blackout dates or complicated restrictions.

• Award Flights: Points can be used to pay for the base fare of any available seat on any Sky Airline flight.
• Ancillary Services: Redeem points to cover the cost of additional baggage, seat selection, or boarding priority.
• Point Transfer: A standout feature is the ability to transfer accumulated points to other SKY Plus members, allowing families or friends to pool rewards for a trip.
• Partner Rewards: Points can occasionally be used for discounts or vouchers with non-airline partners in the travel and lifestyle sector.

Airline Partnerships

Sky Airline does not belong to a major global airline alliance like Star Alliance or oneworld. However, it maintains strategic interline agreements to expand its connectivity for passengers coming from Europe and other regions.

• Key Partners: The airline has interline agreements with major carriers such as TAP Air Portugal, Air Europa, and Aerolíneas Argentinas, facilitating single-ticket itineraries connecting South America with the rest of the world.

How to Join

Joining SKY Plus is free, instant, and entirely digital. It is open to any traveler over the age of 18 regardless of their country of residence.

• Registration: Sign up directly on the official website (skyairline.com) or via the SKY Airline mobile app by clicking on the "Create your account" button.
• Activation: Once registered, your Cobre status is active immediately, allowing you to start earning points on your very next booking.

Service Classes and Cabin Configuration

As a low-cost carrier, Sky Airline operates a streamlined, single-class Economy cabin across its entire fleet. This efficiency-driven model means you will not find traditional Business or First Class sections with curtain dividers or lie-flat beds. Instead, the airline focuses on providing a safe, reliable, and affordable travel experience for all passengers. While the cabin is uniform, passengers can customize their experience based on the fare bundle purchased (Zero, Plus, or Full) and by selecting specific seating options for added comfort.

Seat Comfort and Configuration

Sky Airline flies a modern fleet primarily composed of Airbus A320neo aircraft, which are designed with contemporary travel needs in mind. The cabin features a 3-3 layout standard for narrow-body jets.

• Standard Seats: These are ergonomic, slimline seats designed to maximize personal space. While they are pre-reclined or offer limited recline to preserve space for the passenger behind, they are generally comfortable for regional flights.
• Extra Space Seats: For travelers seeking more legroom, "Star" seats (usually located in the front rows) and Exit Row seats are available for an additional fee. These offer significantly more pitch, allowing you to stretch out during the journey.
• USB Charging: One of the standout features of Sky Airline's newer fleet is the presence of USB charging ports at every seat. This allows passengers to keep their smartphones and tablets powered throughout the flight—a crucial amenity given the "Bring Your Own Device" entertainment model.

In-Flight Entertainment

Sky Airline does not utilize seatback screens. Instead, the carrier adopts a modern approach suited to the digital age. Passengers are encouraged to bring their own devices (smartphones, tablets, or laptops) to enjoy content during the flight.

While there is no onboard Wi-Fi for internet browsing, the airline often provides a digital reading catalog and occasionally a local streaming network on select aircraft where you can access basic information. To ensure you stay entertained, it is highly recommended that you download your favorite movies, music, and shows onto your personal device before boarding.

Food and Beverage Services

Consistent with the low-cost model, complimentary meals and drinks are not included in the ticket price. Instead, Sky Airline offers a buy-on-board service known as the Sky Menu (or Sky Market).

• Menu Selection: The onboard menu features a variety of snacks, sandwiches, and beverages. You can purchase items ranging from chips, chocolate, and nuts to more substantial sandwich options.
• Beverages: A selection of soft drinks, juices, coffee, tea, and alcoholic beverages (beer and wine) is available for purchase.
• Payment: Transactions are typically cashless. Be sure to bring a valid credit or debit card to pay for your in-flight purchases.

Special Services

Sky Airline is committed to making air travel accessible to everyone and offers specific assistance services for passengers with special needs. These services must usually be requested at least 48 hours before the flight to guarantee availability.

• Passengers with Reduced Mobility: Wheelchair assistance is available from the check-in counter to the aircraft seat. The airline's staff is trained to assist passengers with boarding and disembarking.
• Expectant Mothers: Pregnant women can travel up to the 27th week of gestation without restrictions. From weeks 28 to 35 (or up to 31 for multiple pregnancies), a medical certificate is required. Travel is generally not permitted after the 36th week for the safety of the mother and child.
• Unaccompanied Minors: Unlike some legacy carriers, Sky Airline typically has strict limitations or does not offer an "Unaccompanied Minor" escort service for children traveling alone. It is essential to check the specific age requirements directly with the airline, as children under a certain age (often 14) generally must be accompanied by an adult over 18.

Network Overview and Hubs

Sky Airline operates a concentrated route network designed to connect travelers efficiently across South America. The airline's operations are anchored by two primary hubs: Santiago in Chile and Lima in Peru. From these strategic bases, passengers can access a wide variety of domestic destinations within both countries, as well as key international cities in neighboring regions.

Exploring Chile

For travelers visiting Chile, the airline offers robust connectivity from the capital to the country's diverse landscapes, ranging from the northern deserts to the southern lakes. Frequent flights serve the mining and tourism centers of Calama, Antofagasta, Iquique, Arica, and Copiapo. Those heading towards the central and southern coasts can book direct services to Concepción, La Serena, and Puerto Montt, making it easier to explore the full length of this slender nation.

Discovering Peru

From the Lima hub, Sky Airline provides essential links to some of Peru's most famous attractions. The network includes high-frequency routes to the historic imperial city of Cusco and the colonial gem of Arequipa. Travelers looking to experience the Amazon or the northern coast can utilize flights to Iquitos, Tarapoto, and Trujillo, offering a comprehensive gateway to Peruvian culture and nature.

International Connections

Beyond domestic travel, Sky Airline connects its hubs to major metropolitan and leisure destinations in South America and the Caribbean. The route map includes flights to Argentina, serving the vibrant capital of Buenos Aires and the wine-producing region of Mendoza. In Brazil, the airline connects passengers to Sao Paulo, Rio de Janeiro, and the beaches of Florianopolis. Additionally, the airline extends its reach to the Caribbean with service to Punta Cana.

Booking a flight with Sky Airline requires a strategic approach to ensure you get the best possible deal and a smooth travel experience. As a low-cost carrier, the airline operates on a model where ticket prices can fluctuate significantly based on demand. To secure the lowest fares, it is highly recommended to book your tickets at least a few weeks in advance. Traveling during the shoulder seasons in South America, typically spring and autumn, can also result in cheaper tickets compared to the peak summer months of December through February.

To find the most attractive promotions, consider subscribing to the airline's newsletter or following their official social media channels. Sky Airline frequently releases flash sales and special offers for routes connecting major cities. For instance, deals for flights to the carrier's main hub, Santiago, or other key destinations like Lima often appear during specific promotional periods. Being flexible with your travel dates can also help you take advantage of these lower rates.

Managing your check-in process online is crucial when flying with this carrier. Online check-in is generally available between 48 hours and 1 hour before your scheduled departure. completing this step via the website or mobile app allows you to obtain your digital boarding pass and avoid potential queues or fees at the airport counters. If you have baggage to check, arrive at the airport early, as drop-off counters can get busy, especially during holiday seasons.

For a more comfortable journey, consider seat selection during the booking process. While this usually incurs an extra fee, it guarantees that you sit with your travel companions or secure a window seat for better views of the Andes. If you choose not to pay for a specific seat, one will be randomly assigned to you at check-in. The airline's mobile app is an excellent tool for managing your itinerary, allowing you to add extras like additional baggage or priority boarding even after you have purchased your ticket.

Finally, investing in comprehensive travel insurance is strongly advised. Since low-cost fares often come with strict cancellation and change policies, having insurance can protect you against unforeseen circumstances such as flight delays, medical emergencies, or lost luggage. Ensure your policy covers travel within South America and check if your credit card offers any complimentary travel protection benefits before purchasing a separate policy.

Origins and Early Operations

Sky Airline was founded in 2001 by Jürgen Paulmann, a German-Chilean entrepreneur with a vision to create a competitive alternative in the Chilean aviation market. Operations began in June 2002 with a modest fleet of Boeing 737-200 aircraft, initially focusing on cargo transport and charter flights to the Caribbean. The airline quickly pivoted to scheduled passenger services, establishing its headquarters and primary hub in Santiago. In its early years, the carrier operated as a traditional full-service airline, gradually expanding its domestic network to connect the elongated geography of Chile, from the northern deserts to the southern lakes.

The Low-Cost Revolution

A pivotal moment in the company's history occurred around 2015, marking the beginning of a profound transformation. Under the leadership of Holger Paulmann, the founder's son, Sky Airline announced its transition to a low-cost carrier (LCC) model—the first of its kind in Chile. This strategic shift was designed to democratize air travel, replacing the traditional business model with flexible fare structures that allowed passengers to pay only for the services they needed. This bold move significantly lowered ticket prices, making flying accessible to a broader segment of the population and stimulating a new wave of tourism within the region.

Fleet Modernization and Sustainability

Commitment to efficiency and sustainability became a cornerstone of the airline's evolution. By 2018, Sky Airline began phasing out its older aircraft in favor of the modern Airbus A320neo family. This multi-billion dollar investment gave the carrier one of the youngest and most fuel-efficient fleets in the Americas. The adoption of this advanced technology not only reduced operating costs—savings that were passed on to passengers—but also significantly lowered CO2 emissions, aligning the company with global environmental standards.

Regional Expansion

With a solidified position in the Chilean market, the airline embarked on an ambitious international expansion plan. In 2019, it established a subsidiary in Peru, opening a second major hub in Lima. This strategic development allowed Sky Airline to offer extensive domestic flights within Peru and improve connectivity across South America. Today, the carrier serves a growing list of international destinations, including Buenos Aires and Sao Paulo, cementing its status as a key regional player connecting the Pacific and Atlantic coasts.