VietJet Air

VietJet Air has rapidly emerged as a vibrant game-changer in Southeast Asian aviation, recognized for its youthful energy and dynamic approach to air travel. As Vietnam's first privately owned airline to establish a strong foothold in the market, it revolutionized local transportation by making flying accessible and affordable for a broad spectrum of travelers. Since taking to the skies in 2011, the carrier has expanded far beyond its domestic roots, creating vital connections across Asia and creating a reputation for innovation and fun service. With its distinctive red and yellow livery, VietJet continues to symbolize the rapid growth and modernization of Vietnam’s tourism and travel sector.

Why Fly with VietJet Air?

VietJet Air operates on a low-cost carrier model, prioritizing cost-effective travel without compromising on safety or reliability. The airline serves a comprehensive network of domestic routes, linking major hubs like Hanoi and Da Nang with popular leisure destinations such as Phu Quoc and Nha Trang. Internationally, it connects travelers to key Asian metropolises, including Seoul, Bangkok, and Singapore, catering to both business and leisure passengers.

The airline prides itself on operating a modern and environmentally friendly fleet, consisting primarily of new Airbus A320 and A321 aircraft known for fuel efficiency and comfort. VietJet has received numerous accolades for its service and operational standards, including recognition as the "Best Ultra Low-Cost Airline" by AirlineRatings.com. They maintain a strong safety record, consistently achieving high safety ratings (7/7 stars) from global aviation safety agencies.

To cater to diverse passenger needs, VietJet offers tiered service options ranging from the budget-friendly Eco class to the premium SkyBoss service. SkyBoss passengers enjoy exclusive perks such as priority check-in, lounge access, and flexible ticket policies. This commitment to providing choices, combined with their "Consumer Airline" mission, ensures that every journey is tailored to the traveler's preferences and budget.

Travelers in the United Arab Emirates can connect with VietJet Air through their appointed Passenger Sales Agent (PSA), Bird Aero Services FZCO, based in Dubai. While the airline's primary flight operations are managed from its headquarters in Vietnam, this local partner assists passengers with ticket sales, reservations, and general inquiries, ensuring accessible support for the UAE market.

Official Website

For the most direct access to flight schedules, online booking, and ticket management, passengers are encouraged to visit the airline's official platform:

• www.vietjetair.com

Contact Information

Support for customers in the region is available through the following channels:

• UAE Appointed Agent (PSA): Bird Aero Services FZCO
• Local Office Address: 8E, 320, 3rd Floor, 8 East, Dubai Airport Freezone (DAFZA), Dubai, United Arab Emirates
• Local Contact Number: +971 52 957 4013 (Sales & Inquiries)
• Global Customer Service Hotline (24/7): +84 1900 1886 (International charges apply)
• Email Support (UAE): mp@bird.aero
• Email Support (General): vz.support@vietjetair.com or 19001886@vietjetair.com
• Ticket Booking: Available via the local Dubai number or the official website
• Mobile App: "Vietjet Air" (Available on App Store & Google Play)

Social Media

Stay updated on the latest promotions, route news, and travel updates by following VietJet Air’s official social media accounts:

• Facebook: facebook.com/vietjetvietnam
• Twitter/X: twitter.com/vietjetvietnam
• Instagram: instagram.com/vietjetvietnam
• LinkedIn: linkedin.com/company/vietjet-air

Local Office Support

The dedicated sales office is located in the Dubai Airport Freezone (DAFZA). It serves as a convenient contact point for business partners and passengers requiring assistance with bookings or sales services during standard business hours (Monday – Friday).

Emergency Support

For urgent matters such as immediate flight changes or cancellations, particularly outside of UAE business hours, passengers are advised to contact the 24/7 Global Call Center in Vietnam at +84 1900 1886 or utilize the live chat feature on the official website.

Understanding the baggage policy is essential for a smooth journey with VietJet Air. The airline offers different baggage allowances based on the ticket class, ensuring flexibility for travelers ranging from budget-conscious backpackers to business professionals. Passengers are advised to familiarize themselves with these regulations before packing to avoid unexpected fees at the airport.

Carry-On Baggage Allowances

All passengers are entitled to carry-on baggage, but the weight limit depends on the fare class purchased. The standard allowance permits one main piece of luggage and one small personal item.

• Eco and Deluxe Class: The total combined weight of the main bag and the small item must not exceed 7 kg.
• SkyBoss Class: Passengers can carry up to 10 kg or 14 kg (depending on the route group).
• SkyBoss Business: The most generous allowance, permitting up to 18 kg of carry-on luggage.

The main piece of carry-on luggage must not exceed the dimensions of 56 cm x 36 cm x 23 cm. The additional small item, such as a handbag, laptop bag, or camera bag, should fit under the seat in front of you, with maximum dimensions of 40 cm x 30 cm x 10 cm.

Checked Baggage Limits

Checked baggage policies vary significantly by ticket type. For Eco Class tickets, checked baggage is not included in the base fare and must be purchased as an add-on. Deluxe Class passengers typically enjoy a complimentary allowance of 20 kg or 40 kg, depending on the specific flight route. Travelers flying SkyBoss or Business are entitled to larger allowances, ranging from 30 kg to 60 kg, often including priority handling.

Regardless of the total weight allowance, no single piece of checked baggage may weigh more than 32 kg to ensure the safety of baggage handlers. The dimensions of any standard checked item must not exceed 119 cm x 119 cm x 81 cm.

Excess Baggage and Fees

Travelers who plan to bring more than their free allowance should purchase extra baggage weight in advance. Pre-booking baggage online via the official website or mobile app is significantly cheaper than paying for excess weight at the airport check-in counter. Fees are charged per kilogram for weight exceeding the pre-purchased limit.

Special Items: Sports Equipment and Musical Instruments

VietJet Air accommodates special items under specific conditions. Golf sets are often carried free of charge for SkyBoss and Business class passengers, provided they meet weight restrictions. Other sports equipment, such as bicycles or surfboards, is considered Oversized Baggage and incurs a separate handling fee. These items must be packed securely and weigh no more than 32 kg per piece.

Small musical instruments that fit within the carry-on dimensions (e.g., a violin or flute) can be brought on board as hand luggage. larger instruments, such as a cello or guitar, which exceed carry-on limits but weigh less than 75 kg, can be transported in the cabin if an extra seat is purchased for them. Very large instruments must be checked in as oversized baggage.

Restricted and Prohibited Items

For safety reasons, certain items are strictly regulated:

• Power Banks and Lithium Batteries: Must be carried in carry-on baggage only. They are strictly prohibited in checked luggage due to fire risks.
• Liquids (Carry-on): Must be in containers of 100 ml or less, placed in a single, transparent, re-sealable plastic bag with a total capacity of no more than 1 liter.
• Valuables: Jewelry, cash, laptops, cameras, and important documents (like passports) should never be placed in checked baggage.
• Prohibited Items: Explosives, flammable liquids, corrosive substances, and compressed gases are banned from all baggage.

Tips for Packing Efficiently

To ensure a hassle-free experience, weigh your bags at home before leaving for the airport. If your itinerary includes domestic connections, for example from Ho Chi Minh City to destinations like Da Nang or Phu Quoc, remember that the same baggage rules apply for each sector. Always label your bags clearly with your name and contact information inside and out. If you are unsure about the weight of your carry-on, it is safer to purchase checked baggage in advance to avoid higher last-minute fees.

VietJet Air understands that pets are part of the family and offers specific services to transport them safely. While the airline allows small pets to travel in the cabin on select flights, this service is primarily available for domestic routes within Vietnam, with stricter regulations or cargo-only options typically applying to international journeys.

Transport Options

In Cabin (Carry-on)

This option is generally restricted to domestic flights within Vietnam and is subject to availability. Passengers must register for this service at least 24 hours before departure.

• Carrier dimensions: Strictly limited to 35 x 30 x 20 cm (Length x Width x Height).
• Maximum weight: The combined weight of the pet and the carrier must not exceed 7 kg.
• Allowed pet types: Only dogs and cats are permitted.
• Age limit: Pets must be at least 10 weeks old.
• Limit per passenger: One carrier per passenger, containing only one pet.
• Flight limit: A maximum of 3 pet carriers are allowed per flight, so early booking is essential.

In Cargo Hold (Checked Baggage)

Pets that exceed the cabin weight limit or are traveling on routes where cabin transport is not permitted may be transported as checked baggage, provided they meet safety standards.

• Container requirements: Crates must be made of rigid material (plastic, metal, wood) with a solid, waterproof floor.
• Ventilation: The container must have adequate ventilation on at least three sides.
• Security: The door must lock securely to prevent accidental opening, and wheels must be removed or collapsed.
• Space: The pet must be able to stand up, turn around, and lie down comfortably.
• Documentation: A liability waiver must be signed at the check-in counter.

As Cargo (For Large Animals/International)

For very large animals, or for international flights where checked/cabin options are unavailable, pets must be transported as air cargo.

• When required: Mandatory for unaccompanied pets or when the combined weight exceeds checked baggage limits (typically over 32 kg).
• Booking procedure: Must be arranged through VietJet Cargo or a specialized freight forwarder separate from your passenger ticket.
• Special requirements: Stricter crate standards and international health clearances apply.

Required Documentation

• Veterinary Passport: A valid pet passport identifying the animal.
• Health Certificate: A certificate of good health issued by a licensed veterinarian, typically required within 24 hours before departure.
• Vaccination Records: Proof of valid vaccinations, specifically for Rabies (administered at least 30 days prior to travel but not more than 12 months).
• Quarantine Certificate: Issued by the local animal quarantine authority where you reside.
• Permits: valid import/export or transit permits are mandatory for any international travel.

Service Costs

• In-cabin fee: Approximately 4,000,000 VND (prices are subject to currency exchange rates and route changes).
• Cargo/Checked fee: Charges are calculated based on the total weight (pet + crate) and the specific route sector.
• Payment: Fees are usually collected at the airport or ticket office and are separate from your free baggage allowance.

Preparation Tips

• Acclimatization: Let your pet get used to the carrier several days before the flight to reduce stress.
• Feeding: Feed your pet 4 to 6 hours before departure; avoid feeding them immediately before flying to prevent airsickness.
• Hydration: Ensure the carrier has a secure water container that doesn't spill.
• Hygiene: Line the bottom of the crate with absorbent material (pads/towels).
• Identification: Attach a label with your name, flight number, and phone number to the crate.

Restrictions

• Prohibited conditions: Pets that are pregnant, sick, have a strong odor, or are under 10 weeks old will be refused carriage.
• Prohibited breeds: Aggressive dog breeds and certain snub-nosed (brachycephalic) breeds may be restricted due to breathing risks at high altitudes.
• Exceptions: Service dogs assisting passengers with disabilities are generally exempt from weight fees but require advance notice and specific documentation.

Important: Airline policies can change without notice. We strongly recommend contacting VietJet Air directly or their local Passenger Sales Agent in the UAE (Bird Aero Services) to confirm specific eligibility for your route before booking your ticket.

Unlock a world of exclusive rewards and seamless travel experiences with Vietjet SkyJoy, the airline's dedicated loyalty program designed to add value to every journey. Whether you are a frequent flyer or an occasional vacationer, SkyJoy turns your travel and daily spending into exciting opportunities for future adventures. The program is structured to offer increasing benefits as you fly more, ensuring that loyal passengers enjoy a premium experience.

Membership Tiers

• Red: The entry-level membership granted immediately upon joining, allowing members to start earning SkyPoints instantly.
• Silver: A step up for frequent travelers, offering accelerated point earning rates on eligible flights.
• Gold: Unlocks enhanced travel conveniences such as priority check-in at designated counters and priority baggage tagging.
• Diamond: The prestigious top tier providing exclusive privileges like business lounge access and priority boarding.

Earning SkyPoints

• Flights: Earn SkyPoints based on the monetary value of eligible flight tickets and add-on services purchased.
• Partners: Accumulate points when using services from partner banks, insurance providers, and car rental agencies.
• Credit Cards: Boost your balance significantly by spending with co-branded credit cards like the HDBank Vietjet card.
• Everyday Purchases: Earn points through a wide network of lifestyle partners, including shopping apps and dining establishments.

Redeeming Miles

• Award Flights: Use SkyPoints to redeem full flight tickets to any destination in VietJet's network.
• Flight Add-ons: Pay for essential services such as checked baggage, seat selection, and in-flight meals using points.
• Partner Rewards: Exchange points for vouchers from over 250 brands across dining, shopping, and travel categories in the SkyJoy app.
• Cash + Points: Enjoy the flexibility of combining SkyPoints with cash to purchase tickets if you don't have enough points.

How to Join

• Download the Vietjet SkyJoy mobile app from the App Store or Google Play.
• Register for a free account using your email address or phone number.
• Link your membership ID to your flight bookings to ensure points are automatically credited.

VietJet Air distinguishes itself from typical low-cost carriers by offering a tiered service model that caters to a wide range of budgets and travel preferences. While the airline maintains a fundamental "pay-for-what-you-need" philosophy to keep fares affordable, it also provides premium options for passengers seeking extra comfort and convenience. Whether flying on a short domestic hop or a longer regional journey, travelers can choose the level of service that best suits their needs.

Service Classes

VietJet Air segments its cabin into distinct fare classes, each designed with specific benefits and amenities. While the airline does not offer a traditional First Class, its premium tiers provide a business-class-level experience.

• Eco Class: The standard and most popular option, designed for budget-conscious travelers. This fare covers the seat only, with all add-ons such as checked baggage, meals, and seat selection available for a fee. It is ideal for backpackers and those looking for the lowest possible price.
• Deluxe Class: A step up from Eco, this class offers greater flexibility and convenience. Passengers enjoy complimentary checked baggage (typically 20kg or 40kg depending on the route), free seat selection, and the ability to change flight itineraries without change fees (fare differences may apply).
• SkyBoss: Designed for business travelers and those valuing speed, SkyBoss offers a premium experience on standard aircraft. Perks include priority check-in, access to luxury airport lounges (where available), priority boarding, and a complimentary hot meal and drink on board.
• SkyBoss Business: Available primarily on the airline's wide-body Airbus A330 fleet, this is the premier offering. It features a private cabin area, significantly more personal space, and flat-bed seats, providing a true business-class experience on longer international routes.

Seats and Comfort

The comfort level on board depends largely on the aircraft type and selected class. The majority of VietJet's fleet consists of modern Airbus A320 and A321 aircraft.

• Standard Seats: Found in Eco and Deluxe classes, these possess a pitch of approximately 28–29 inches. They are upholstered in leather and pre-reclined for convenience.
• Hot Seats: Located in the front rows and emergency exit rows, these offer extra legroom and are available for pre-booking or are included with SkyBoss fares.
• Flatbed Seats: Exclusively available in the SkyBoss Business cabin on A330 aircraft, these leather seats recline fully flat (180 degrees), ensuring restful sleep on longer journeys. They also feature built-in power outlets and privacy dividers.

In-Flight Dining: SkyCafé

VietJet Air is famous for its vibrant culinary menu, known as SkyCafé. Unlike many low-cost carriers that serve only cold snacks, VietJet prides itself on offering hot, delicious meals that reflect Vietnamese culture. Passengers can pre-order meals online up to 18 hours before departure for a discount or purchase them directly on board.

The menu features local favorites such as Banh Mi (Vietnamese baguette), sticky rice with mung bean, and steamed rice with chicken. International options like spaghetti and instant noodles are also available. Beverages range from Vietnamese iced coffee and bubble tea to soft drinks and bottled water. (Note: Alcohol is generally not served on domestic flights but may be available on select international sectors).

Entertainment and Connectivity

As a budget airline, VietJet does not typically install personal seatback screens on its narrow-body fleet. Instead, the airline offers a modern wireless entertainment portal.

• SkyFun: Passengers can use their personal devices (smartphones, tablets, or laptops) to connect to the onboard intranet. This portal offers a selection of movies, music, games, and travel guides without the need for an internet connection.
• In-flight Magazine: The airline’s publication, One2Fly, is available in seat pockets, featuring travel inspiration, lifestyle articles, and information about destinations like Da Nang and Nha Trang.

Special Services

VietJet Air provides various assistance services to ensure a safe and accessible journey for all passengers. These services generally require booking at least 24 hours in advance through the call center or local agents.

• Passengers with Disabilities: Wheelchair assistance (ramp and cabin) is available. Passengers with limited mobility are prioritized during boarding and disembarking.
• Expectant Mothers: Women pregnant up to 32 weeks can travel with a doctor's certificate. Travel is restricted for those beyond 32 weeks for safety reasons.
• Young Travelers: While VietJet does not typically offer a dedicated "Unaccompanied Minor" service for very young children on all routes, they do accept young passengers between 12 and 14 years old traveling alone under specific conditions and with a registered waiver.

VietJet Air operates an extensive flight network centered around its primary hub in Ho Chi Minh City, connecting Vietnam's dynamic economic center with major cities across the region. The airline serves as a vital bridge for travelers, offering frequent domestic flights to popular destinations like Hanoi and Da Nang, as well as key international routes throughout Asia.

Securing the best value for your journey with VietJet Air often comes down to timing. To find the lowest fares, it is generally recommended to book your tickets at least two to three months in advance. Prices tend to rise as the departure date approaches, especially for high-demand routes such as the frequent service between Hanoi and Ho Chi Minh City. If your travel dates are flexible, try to avoid major public holidays and weekends, as mid-week flights often offer significantly cheaper rates.

VietJet Air is well-known for its attractive promotions, including their famous "zero-dollar" fare campaigns (excluding taxes and fees). To catch these deals, keep a close watch on their "Golden Hour" sales, which typically occur during specific time slots. Subscribing to the airline's newsletter or following their social media channels is the most effective way to stay informed about flash sales for destinations like Phu Quoc or Da Nang.

Streamline your airport experience by taking advantage of the online check-in feature. This service usually opens 24 hours before departure and closes one hour prior to takeoff. Checking in online allows you to bypass the long queues at the airport counters, which is particularly convenient if you are traveling with carry-on luggage only. This simple step can save you valuable time whether you are flying domestically or heading internationally to cities like Bangkok or Singapore.

For a more comfortable journey, consider pre-selecting your seat during the booking process. As a low-cost carrier, VietJet allows passengers to choose their preferred spot for a small fee. If you require extra legroom, look for the "Hot Seats" typically located in the front rows or emergency exit rows. Booking a window seat in advance is also a great idea if you want to enjoy the coastal views when landing in scenic locations like Nha Trang.

To manage your trip on the go, downloading the VietJet Air mobile app is highly recommended. The app provides a user-friendly interface to search for flights, manage bookings, purchase add-ons like extra baggage or meals, and receive real-time flight status updates. Finally, never overlook travel insurance. Whether purchased through the airline or a third-party provider, insurance offers essential protection against unexpected cancellations or baggage delays, ensuring peace of mind for longer trips, such as flights from Seoul.

VietJet Air was established in 2007, marking a pivotal moment in Vietnam's aviation industry as the first private airline to be licensed for domestic flights. While it spent its initial years preparing for operations, the carrier officially took to the skies on December 25, 2011. Its launch effectively ended a long-standing monopoly in the local market, introducing a new era of competition that drastically lowered fares and enabled millions of people to fly for the first time. From its primary hub in Ho Chi Minh City, the airline quickly captivated the public with its energetic marketing and dynamic service approach.

The years following its inaugural flight were defined by explosive growth. By focusing on the high-demand "golden route" connecting the southern economic hub with the capital, Hanoi, and popular tourism centers like Da Nang, VietJet rapidly captured a significant share of the domestic market. A major milestone in its corporate history occurred in February 2017, when the airline successfully listed on the Ho Chi Minh City Stock Exchange (HOSE). This initial public offering (IPO) was one of the largest in the country's history, cementing its status as a major player in Southeast Asian business.

Fleet modernization has been a cornerstone of the airline's strategy. Starting with a modest number of leased aircraft, VietJet made headlines globally with historic orders for hundreds of new jets. The carrier transitioned to operating one of the youngest and most modern fleets in the region, heavily relying on the fuel-efficient Airbus A320 and A321neo families. This evolution allowed them to improve operational reliability and reduce their environmental footprint. More recently, the airline expanded into wide-body operations by introducing the Airbus A330, a strategic move designed to support longer international routes and higher passenger capacities.

The airline's network expansion has been equally ambitious. After solidifying its domestic presence, VietJet launched its first international flight to Bangkok in 2013. This marked the beginning of a regional outreach that soon connected Vietnam to key Asian economic centers, including Singapore and Seoul. In recent years, the carrier has pushed its boundaries further, establishing direct connections to new markets such as India, Kazakhstan, and Australia, transforming from a local low-cost carrier into a multi-national aviation brand.

Throughout its development, VietJet has maintained a focus on innovation and digitalization. It was among the first in the region to fully embrace kiosk check-ins and mobile booking platforms, streamlining the passenger experience. Today, the airline continues to evolve by integrating fintech solutions and diverse service tiers, ensuring it remains competitive while adhering to its core mission of making air travel affordable and accessible for everyone.