Thai Vietjet Air

Thai Vietjet Air (VZ) brings a vibrant and modern approach to aviation in Southeast Asia, operating as a dynamic associate company of the well-known VietJet Air. Based in the bustling capital of Bangkok, this airline is dedicated to making air travel accessible and enjoyable for everyone, from backpackers to business travelers. With a philosophy centered on "fun and friendly" service, Thai Vietjet connects passengers to the Land of Smiles' most treasured destinations and key international cities, blending Thai hospitality with operational efficiency.

One of the airline's primary strengths is its extensive domestic network, which allows travelers to easily navigate Thailand's diverse landscapes. From the airline's hub, frequent flights whisk passengers away to the mountainous cultural sanctuary of Chiang Mai or the world-famous beaches of Phuket and Krabi. For those looking to explore the wider region, the carrier offers convenient connections to major Asian metropolises, including Taipei, the coastal charm of Da Nang, and the historic streets of Fukuoka.

Thai Vietjet Air operates a modern fleet consisting primarily of Airbus A320 and A321 aircraft, known for their reliability and comfort on short to medium-haul routes. The airline is committed to high safety standards and operational excellence, regularly receiving recognition for its punctuality and service quality. Onboard, passengers can enjoy a lively atmosphere with options to pre-book hot meals and select preferred seating, ensuring a comfortable journey whether flying to Chiang Rai in the north or Hat Yai in the south.

For travelers in the United Arab Emirates, contacting Thai Vietjet Air (VZ) is primarily done through their appointed General Sales Agent (GSA). While the airline does not operate direct flights to the UAE, they have established a local presence to assist with bookings, ticketing, and sales inquiries for their extensive network across Asia. For general operational matters or 24-hour support, the main customer service center in Thailand remains the most direct channel.

Official Website
Access flight schedules, manage bookings, and view the latest promotions on the official global website:
www.vietjetair.com

Contact Information

• General Sales Agent (UAE): Bird Aero Services FZCO represents the airline in Dubai.
  • Local Phone: +971 52 957 4013
  • Email (Sales/GSA): mp@bird.aero
• Thailand Headquarters (Main Call Center):
  • Customer Service: +66 2 089 1909 (Available 08:00 – 22:00 Thailand Time)
  • Email (Support): vz.support@vietjetair.com
• Mobile App: "Vietjet Air" available on App Store and Google Play.

Social Media

• Facebook: facebook.com/ThaiVietjet
• Twitter (X): twitter.com/ThaiVietjet
• Instagram: instagram.com/thaivietjet
• LinkedIn: linkedin.com/company/thaivietjetair

Local Office in United Arab Emirates

Thai Vietjet Air is represented locally by Bird Aero Services FZCO. Travelers can visit or contact this office for specific sales and ticketing assistance.

• Address: Office 8E, 320, 3rd Floor, 8 East, Dubai Airport Freezone (DAFZA), Dubai, United Arab Emirates.

Emergency & After-Hours Support

For urgent inquiries outside of UAE business hours, such as immediate flight changes or cancellations, passengers are advised to contact the Thailand Call Center directly at +66 2 089 1909 or utilize the "Amy" chatbot on the official website for instant assistance.

Carry-On Baggage Allowance

Traveling light is often the best way to navigate busy airports, and Thai Vietjet Air has specific guidelines to ensure safety and comfort in the cabin. All passengers are entitled to a basic carry-on allowance, but the weight limit depends on the ticket class purchased.

• Eco and Deluxe Classes: Passengers can carry a maximum total weight of 7 kg. This includes one main item and one small personal item.
• SkyBoss Class: Travelers in this premium class enjoy an increased allowance of up to 10 kg total, also consisting of one main item and one small personal item.

Dimensions matter: The main piece of luggage must not exceed 56cm x 36cm x 23cm. The additional small item—such as a handbag, laptop bag, or small backpack—must fit under the seat in front of you and not exceed 40cm x 30cm x 10cm. Bags exceeding these limits must be checked in, potentially incurring gate bag fees.

Checked Baggage Policy

Thai Vietjet operates on a "pay for what you need" model for checked luggage, offering flexibility based on your travel plans. The allowance varies significantly by fare class:

• Eco Class: Checked baggage is not included in the base fare. Passengers must purchase baggage allowance as an add-on, available in tiers starting from 15 kg up to 40 kg.
• Deluxe Class: A generous allowance of 20 kg is included in the ticket price.
• SkyBoss Class: Passengers receive a complimentary allowance of 30 kg.

Important Note on Weight vs. Pieces: The baggage allowance is generally based on total weight rather than the number of pieces. However, no single piece of luggage should weigh more than 32 kg for health and safety reasons regarding baggage handlers.

Excess Baggage and Fees

If you plan to shop in Bangkok or bring extra gear, it is highly recommended to pre-purchase extra weight online. Buying baggage allowance via the official website or call center at least 3 hours before departure is significantly cheaper than paying at the airport counter. Airport rates for excess baggage are charged per kilogram and can be quite high.

Special Baggage: Sports and Instruments

Adventure seekers heading to the beaches of Phuket or the mountains near Chiang Mai often travel with special equipment. Thai Vietjet accommodates these items with specific rules:

• Sports Equipment: Items like golf bags, bicycles, and surfboards are considered special baggage. A handling fee typically applies depending on the size and weight. SkyBoss passengers may enjoy special privileges, such as the inclusion of one golf set (up to 15 kg) in their allowance, though this should be verified at the time of booking.
• Musical Instruments: Small instruments (like flutes or violins) can be carried on board if they fit within the carry-on dimensions and weight limits. Larger instruments (like cellos) may require purchasing an extra seat ("Cabin Baggage") or must be checked in as special baggage with a hard-shell case to prevent damage.

Restricted and Prohibited Items

Safety is paramount, and strict rules apply to what can be packed. Passengers flying with Thai Vietjet must adhere to international and local safety regulations:

• Power Banks and Batteries: Spare lithium batteries and power banks must be carried in carry-on baggage only. They are strictly prohibited in checked luggage. Power banks must clearly show their capacity (Wh); those exceeding 32,000 mAh (or 160 Wh) are generally not allowed on board.
• Liquids, Aerosols, and Gels (LAGs): For international flights, LAGs in carry-on bags must be in containers of 100 ml or less, placed in a transparent, resealable plastic bag with a total volume not exceeding 1 liter. Containers larger than 100 ml must be checked in, regardless of how much liquid is inside.
• Prohibited Goods: Explosives, flammable substances, corrosive materials, and sharp objects (knives, scissors) are strictly forbidden in the cabin.

Tips for Efficient Packing

To ensure a smooth journey with Thai Vietjet Air, consider these practical tips:

1. Weigh Before You Go: Use a portable luggage scale to check your bags before leaving home. This helps avoid the stress of repacking at the check-in counter.

2. Bundle Your Extras: If you know you will need checked bags and a meal, consider purchasing a fare bundle (like Deluxe) or adding baggage during the initial booking process, as this is often cheaper than adding items individually later.

3. Identify Your Bags: Place a tag with your name, phone number, and email address on the outside and inside of your checked luggage. Adding a colorful ribbon or strap helps you spot your bag quickly on the carousel at busy airports like Suvarnabhumi.

Pet Travel Policy

Thai Vietjet Air (VZ) maintains a strict policy regarding the transportation of animals to ensure the safety and comfort of all passengers. Unlike its parent company's operations in Vietnam, Thai Vietjet Air generally does not permit pets to travel in the cabin or as checked baggage on its domestic and international flights. The primary exception to this rule is for trained Service Animals accompanying passengers with disabilities. For all other pet transportation needs, travelers are typically required to use the airline's dedicated Cargo services.

Transport Options

In Cabin (Carry-on)

For the majority of travelers, bringing a pet into the cabin is not an option with Thai Vietjet Air. This service is strictly reserved for assistance dogs.

• Allowed Animals: Only trained Service Animals (e.g., Guide Dogs) assisting passengers with disabilities.
• General Pets: Cats, dogs, and other household pets are not permitted in the cabin on Thai Vietjet (VZ) flights (e.g., routes to Phuket or Chiang Mai).
• Carrier Requirements: While service dogs often do not require a crate, they must be properly harnessed and leashed. They usually sit at the passenger's feet and must not obstruct aisles.
• Note: The "Pet in Cabin" (PETC) service often advertised for Vietjet Air (VJ) applies to Vietnam domestic flights and typically does not extend to Thai Vietjet (VZ) operations.

In Cargo Hold (Checked Baggage)

Thai Vietjet Air generally does not accept pets as standard checked baggage (AVIH) to be checked in at the passenger terminal counters.

• Policy: Pets are typically not allowed to travel in the hold on the same ticket as the passenger.
• Exceptions: Any potential exceptions would be rare and require explicit, written pre-approval from the airline's management.

As Cargo (Freight)

This is the primary and most reliable method for transporting animals with Thai Vietjet Air. Pets are shipped through the airline's cargo division, ensuring they travel in a temperature-controlled environment suited for live animals.

• Booking Procedure: Space must be booked separately through the Thai Vietjet Air Cargo department, not via the passenger reservation system.
• When to Book: It is recommended to contact the cargo office at least 24-48 hours in advance of the intended travel date.
• Requirements: Animals travel in IATA-compliant crates handled by cargo professionals.

Required Documentation

Whether traveling as a service animal or via cargo, strict documentation is required to comply with Thai regulations and airline rules:

• Veterinary Health Certificate: Issued by a licensed veterinarian, confirming the animal is fit for travel (typically valid for 7-10 days).
• Vaccination Records: Proof of all required vaccinations, specifically a valid Rabies Vaccination Certificate (administered at least 30 days prior to travel).
• Pet Passport/ID: A valid pet passport if applicable.
• Microchip: Recommended for identification purposes.
• Movement Permit: For domestic travel within Thailand (e.g., Bangkok to Chiang Mai), a movement permit from the Thai Department of Livestock Development (DLD) may be required.
• International Documents: Import/Export permits and quarantine certificates are mandatory for international flights (e.g., to Taipei or Da Nang).

Service Costs

Costs vary significantly based on the method of transport and the route:

• Service Animals in Cabin: Typically carried free of charge, provided all documentation and medical certificates are in order.
• Cargo Fees: Calculated based on the volumetric weight of the crate and the destination. Prices are set by the Cargo department and are separate from passenger ticket fares.
• Additional Fees: Quarantine inspection fees or overtime fees for veterinary officials at the airport may apply.

Preparation Tips

To ensure a smooth journey for your animal, proper preparation is essential:

• Crate Training: Acclimatize your pet to their travel crate weeks before the flight to reduce stress.
• Hydration: Ensure your pet is well-hydrated before handing them over to cargo services.
• Feeding: Avoid feeding large meals within 4 hours of departure to prevent motion sickness.
• Absorbent Bedding: Line the crate with absorbent pads or newspapers.
• Contact Early: Always call the airline or cargo office well in advance to confirm the aircraft type can accommodate live animals (some smaller aircraft may have restrictions).

Restrictions

For safety and welfare reasons, certain restrictions apply to animal transport:

• Prohibited Breeds: Brachycephalic (snub-nosed) dog and cat breeds (e.g., Pugs, Bulldogs, Persians) are often restricted or banned from air transport due to respiratory risks.
• Aggressive Animals: Animals showing signs of aggression may be refused transport.
• Health Conditions: Pregnant, injured, or sick animals will not be accepted.
• Age Limit: Puppies and kittens typically must be at least 10-12 weeks old to travel.

Important: Pet travel regulations can change without notice. It is critical to contact Thai Vietjet Air or their authorized Cargo agent directly to verify current rules for your specific route before making any travel plans.

Loyalty Program: Vietjet SkyJoy

Frequent flyers with Thai Vietjet Air can make their travels even more rewarding by joining Vietjet SkyJoy, the airline's dedicated loyalty program. Designed as a comprehensive lifestyle membership, SkyJoy allows passengers to accumulate points not only from air travel but also through a wide network of non-aviation partners, making it easier to earn rewards quickly.

Members earn SkyPoints based on the monetary value of their flight tickets (excluding taxes and fees) when traveling on the carrier's extensive network. Whether you are commuting between the bustling hub of Bangkok and the northern cultural gem of Chiang Mai, or flying internationally to Da Nang, every journey brings you closer to your next adventure. Additionally, points can be earned through purchases with partner banks, hotels, and retail outlets.

Redeeming SkyPoints is flexible and user-friendly. Points can be exchanged for flight tickets to popular holiday destinations like Phuket or Taipei, often giving members priority access to promotional seats. Beyond air travel, the program offers redemption options for dining, shopping, and lifestyle vouchers from over 250 renowned brands across Thailand and Vietnam.

The program features tiered membership levels, typically starting at Red and progressing through Silver, Gold, and Diamond. As members climb the tiers by accumulating qualifying flights or points, they unlock exclusive privileges. Higher-tier benefits may include priority check-in, priority boarding, extra baggage allowance, and even complimentary lounge access at select airports, ensuring a more comfortable travel experience.

Joining is simple and free. Travelers can register via the SkyJoy mobile app or the official website. New members often receive a welcome bonus in SkyPoints, allowing them to start enjoying benefits immediately. For tourists planning multiple trips across Southeast Asia, signing up is a smart way to maximize the value of their travel budget.

Service Classes

Thai Vietjet Air operates on a low-cost model that allows passengers to pay only for what they need, offering tiered service classes to suit different travel budgets and preferences. Whether you are taking a quick domestic hop to Udon Thani or a longer international flight to Fukuoka, you can choose the level of comfort that best fits your journey.

• Eco Class: The most affordable option, perfect for budget-conscious travelers. This fare covers the seat and carry-on luggage only. Meals, checked bags, and seat selection are available as paid add-ons. It is an ideal choice for short trips, such as a weekend getaway to Khon Kaen.
• Deluxe Class: Designed for travelers who want flexibility and value. This class typically includes 20 kg of checked baggage, complimentary seat selection, and flight change flexibility. It creates a hassle-free experience for those visiting destinations like Phu Quoc or Hat Yai.
• SkyBoss: The airline's premium service, offering a "business-class like" experience on a budget. Passengers enjoy priority check-in, priority boarding, access to airport lounges (at participating airports like Suvarnabhumi), complimentary food and drinks on board, and a generous 30 kg baggage allowance. SkyBoss passengers are seated in the front rows for a quick exit upon arrival.

Seat Configurations and Comfort

The airline operates a modern fleet of Airbus A320 and A321 aircraft with a standard 3-3 single-aisle configuration. All seats are upholstered in leather for a clean and modern feel.

• Standard Seats: Found in the Economy cabin, these seats offer a standard pitch suitable for short to medium-haul regional flights.
• Hot Seats: Located in emergency exit rows and the forward section of the cabin, these seats offer extra legroom. They can be reserved for a fee (included for SkyBoss passengers).
• SkyBoss Seats: Located in the first few rows (typically rows 1-3), these seats provide the most legroom on the aircraft and ensure you are among the first to disembark.

In-Flight Dining: Sky Café

Thai Vietjet Air takes pride in its vibrant "Sky Café," offering a variety of hot meals, snacks, and beverages. The menu features a mix of Thai and international favorites, such as Thai Basil Chicken with Rice, Pad Thai, and Roasted Chicken. Sweet treats and the airline's signature milk teas are also popular choices.

While SkyBoss passengers receive a complimentary meal and drink, travelers in Eco and Deluxe classes can purchase items on board. It is highly recommended to pre-book hot meals online up to 48 hours before departure. Pre-booking not only secures your preferred meal but often comes at a discounted price compared to buying on board, which is especially useful for longer flights to Osaka or Seoul.

Entertainment and Amenities

As a low-cost carrier, Thai Vietjet Air generally does not provide seatback personal entertainment screens or Wi-Fi connectivity on its aircraft. Passengers are encouraged to bring their own devices, books, or headphones to stay entertained during the flight. The in-flight magazine, often found in the seat pocket, provides travel inspiration and information about the airline's network, from the streets of Shanghai to the temples of Ubon Ratchathani.

Special Services

The airline provides support for passengers with specific needs to ensure a safe journey.

• Wheelchair Assistance: Passengers with reduced mobility can request wheelchair service. This must be booked via the call center or ticket office at least 48 hours prior to the flight to ensure availability.
• Expectant Mothers: Pregnant passengers are accepted for travel up to a certain gestation period (usually 32 weeks), provided they present a doctor's certificate confirming they are fit to fly. It is essential to declare this condition during check-in.
• Unaccompanied Minors: The airline generally does not accept children traveling alone under a certain age without an adult companion. Specific policies should be checked directly with the airline before booking tickets for minors.

Thai Vietjet Air (VZ) operates a comprehensive route network anchored at its primary hub, Bangkok (Suvarnabhumi Airport). From this strategic base, the airline connects passengers to major domestic destinations across Thailand and key international cities in East and Southeast Asia, offering frequent and convenient travel options.

Securing the best experience with Thai Vietjet Air starts with smart planning. To find the most competitive fares, it is generally advisable to book your tickets several weeks in advance. Prices tend to be lower for flights scheduled on mid-week days, such as Tuesday or Wednesday, compared to weekends. Being flexible with your travel dates can significantly increase your chances of finding a great deal for your journey from Bangkok to other exciting destinations.

Keep an eye out for seasonal promotions and flash sales, which the airline frequently offers. Subscribing to the carrier's newsletter or following their official social media channels ensures you are among the first to know about discounts on popular routes, such as those to Phuket or Chiang Mai. These offers can provide substantial savings, especially for travelers planning their holidays well ahead of time.

To save time at the airport, take advantage of the online check-in facility. This service typically opens 24 hours before your scheduled departure, allowing you to select your seat and obtain your boarding pass digitally. This helps you bypass long queues at the check-in counters, making your transit through the terminal much smoother.

Downloading the airline's mobile app is highly recommended for a seamless travel experience. The app acts as a convenient travel assistant, letting you manage your booking, purchase add-ons like extra baggage allowance, and access real-time flight status updates directly from your smartphone. It is also the easiest way to store your mobile boarding pass.

For added comfort, consider pre-selecting your seat during the booking process. Whether you prefer a window seat to enjoy the views or an aisle seat for more legroom, choosing your spot early ensures you sit exactly where you want. Additionally, purchasing travel insurance is always a wise decision to protect against unforeseen circumstances, such as flight delays or lost luggage.

History and Development

Thai Vietjet Air (VZ) was established in 2014 as a joint venture between the Vietnamese low-cost carrier VietJet Air and Thai partners, primarily Kannithi Aviation. While many budget airlines in the region opted to base their operations at Don Mueang International Airport, Thai Vietjet made the strategic decision to establish its main hub at Suvarnabhumi Airport in Bangkok. This choice allowed for seamless connectivity with full-service international carriers and positioned the airline as a convenient option for long-haul travelers looking to connect to domestic destinations.

The airline initially commenced operations with charter flights in late 2014, catering to tour groups and specific travel demands. It wasn't until September 2016 that Thai Vietjet officially launched its scheduled commercial services. The inaugural routes focused on connecting the capital with key leisure destinations, specifically Phuket and Chiang Mai. These early routes laid the foundation for a robust domestic network that would soon expand to include other popular spots such as Chiang Rai and the coastal province of Krabi.

Throughout its first decade, the carrier focused on maintaining a modern and efficient fleet. Thai Vietjet operates an all-Airbus lineup, consisting primarily of Airbus A320-200 and A321-200 aircraft. This fleet consistency has allowed the airline to optimize maintenance costs and operational reliability while providing a standardized, comfortable cabin experience for passengers. The vibrant red and yellow livery, featuring the "Amy" mascot, has become a recognizable sight across airports in Thailand.

A significant phase of expansion occurred as the airline began to look beyond Thailand's borders. Initially strengthening ties with Vietnam through routes to cities like Da Nang, the carrier eventually broadened its horizon to Northeast Asia. Post-pandemic recovery saw an aggressive expansion strategy, with the launch of direct flights to major economic and tourism hubs, including Taipei, the historic Japanese city of Fukuoka, and the bustling metropolis of Osaka. These routes marked the airline's transition from a purely domestic player to a significant regional competitor.

In recent years, Thai Vietjet has embraced digital innovation to enhance the passenger experience. The airline transitioned its loyalty scheme from the local "SkyFun" program to the globally integrated Vietjet SkyJoy, offering members greater flexibility and rewards across the entire Vietjet network. Despite challenges faced by the aviation industry globally, the airline has continued to grow, receiving recognition as one of the fastest-growing low-cost carriers in the region and maintaining a strong focus on safety and "fun and friendly" service.