Air Arabia Egypt

About Air Arabia Egypt

Air Arabia Egypt stands out as a dynamic low-cost carrier that effortlessly bridges the gap between affordability and comfort. Established as a strategic joint venture between the Air Arabia Group and the Travco Group, the airline operates with a clear mission to make air travel accessible to a wider audience across the Middle East and North Africa. By utilizing a modern fleet and a customer-centric approach, it connects travelers from the Nile Valley to key business hubs and leisure destinations with remarkable efficiency.

Headquartered in Egypt, the airline has grown to become a vital transport link, particularly favored for its extensive connections between Egyptian cities and the Arabian Peninsula. Whether for religious tourism, business trips, or visiting family, passengers appreciate the airline's commitment to punctuality and its value-for-money model. With its operational base firmly rooted in the capital, Air Arabia Egypt continues to expand its footprint, offering a reliable and smart travel choice for the region.

Why Fly with Air Arabia Egypt?

Generous Cabin Comfort
One of the airline's most distinct advantages is its cabin configuration. Unlike typical low-cost carriers that maximize seat density, Air Arabia Egypt's fleet is known for offering a generous 32-inch seat pitch. This provides passengers with significantly more legroom than the standard economy class, ensuring a more relaxed and comfortable journey, even on shorter regional flights.

Strategic Network & Connectivity
The airline has curated a route network that perfectly serves the needs of the region. It maintains a high frequency of flights to major cities in Saudi Arabia, such as Jeddah, Riyadh, and Dammam, catering to the strong demand for travel between the two nations. Additionally, its connection to European gateways like Milan opens up affordable opportunities for tourism and commerce between Egypt and Europe.

Reliability and Value
Operating under the renowned Air Arabia brand, the Egyptian carrier adheres to rigorous safety standards and operational best practices. Travelers benefit from a transparent "pay for what you need" model, allowing them to customize their experience by choosing add-ons for baggage and meals. Supported by the innovative AirRewards loyalty program, passengers can earn points on their flights, making every trip more rewarding.

Contacting Air Arabia Egypt in the UAE

Since Air Arabia Egypt operates as a joint venture within the larger Air Arabia Group, travelers in the United Arab Emirates benefit from direct access to the airline's headquarters and primary support network based in Sharjah. Whether you need to modify a booking from Cairo or inquire about flight schedules, you can easily reach their dedicated customer support team through local UAE numbers and offices.

Official Website

For the most up-to-date flight schedules, online check-in, and booking management, visiting the official website is recommended.

• Official Website: www.airarabia.com

Customer Service & Booking Contacts

Passengers in the UAE can contact the airline's main call center, which handles inquiries for all Air Arabia carriers, including the Egyptian branch (E5).

• UAE Call Center (24/7): +971 6 558 0000
• Dubai Sales Office: +971 4 388 0788
• Abu Dhabi Sales Office: +971 2 815 3455
• Email Support: contactus@airarabia.com
• Mobile App: Air Arabia (Available on iOS, Android, and Huawei AppGallery)

Social Media

Stay connected for the latest updates and offers through their official social media channels:

• Facebook: facebook.com/airarabia
• X (Twitter): twitter.com/airarabia
• Instagram: instagram.com/airarabia
• LinkedIn: linkedin.com/company/air-arabia

Local Offices in the UAE

If you prefer face-to-face assistance, you can visit one of the sales offices or airport centers located across the Emirates:

• Sharjah (Head Office): Building A1, Next to Cargo Entrance, Sharjah International Airport.
• Dubai Office: Shop No. 6, Al Sharafi Building, Opposite Karama Post Office, Karama, Dubai.
• Abu Dhabi Office: Hamdan Bin Mohammed Street, Zone 1, Abu Dhabi.

Emergency & 24/7 Support

For urgent matters, such as immediate flight changes or delays, the UAE Call Center (+971 6 558 0000) operates 24 hours a day, 7 days a week, ensuring you have support whenever you need it.

Baggage Policy

Air Arabia Egypt (E5) operates with a flexible baggage policy designed to let passengers pay only for what they need. As a low-cost carrier, the airline allows travelers to customize their luggage allowance based on their travel purpose and budget. Understanding these rules before you head to the airport can save you time and money, ensuring a smooth start to your journey.

Carry-on Baggage Allowance

Every passenger flying with Air Arabia Egypt is entitled to a generous free hand baggage allowance. This allows you to keep your essentials close without extra cost.

• Weight Limit: You can carry one bag weighing up to 10 kg free of charge.
• Dimensions: The maximum dimensions for the cabin bag are 55cm x 40cm x 20cm, including wheels, handles, and side pockets.
• Infants: Passengers traveling with an infant (under two years old) are entitled to one additional standard-sized bag for carrying infant requisites.

Please note that hand baggage is strictly monitored at the check-in counters and boarding gates. If your carry-on exceeds the weight or size limits, it may need to be checked in, subject to applicable airport fees.

Checked Baggage Options

Unlike traditional airlines with fixed allowances, Air Arabia Egypt offers a "pay for weight" concept. This means you can select the exact amount of checked luggage you require when booking your flight or via the "Manage Booking" feature on their website.

• Weight Tiers: Passengers can pre-book checked baggage allowances of 20kg, 30kg, or 40kg.
• Piece Concept: Generally, there is no limit on the number of bags you can check in, provided the total weight does not exceed your purchased allowance.
• Maximum Weight Per Bag: For health and safety reasons, a single piece of luggage must not weigh more than 32 kg. If you have 40kg of allowance, you must split it into at least two bags.

Whether you are flying from Alexandria to Amman or taking a trip from Cairo to Kuwait City, pre-booking your baggage allowance online is highly recommended. Purchasing luggage at the airport is significantly more expensive than securing it in advance.

Excess Baggage Rates

If you arrive at the airport with more luggage than you pre-booked, excess baggage fees will apply. These rates are calculated per kilogram and can be quite high compared to online rates. To avoid unexpected costs, weigh your bags at home before departing. If you realize you need more space, you can usually increase your allowance online up to 12 hours before your flight departure time.

Special Baggage: Sports and Music

Travelers wishing to transport special items such as sports equipment or musical instruments must adhere to specific guidelines.

• Sports Equipment: Items like golf bags, diving gear, and bicycles can be transported but may incur a specific handling fee. They should be properly packed to prevent damage.
• Musical Instruments: Smaller instruments can often be carried in the cabin if they fit within the hand luggage dimensions. Larger instruments generally require a special booking or must be checked in as fragile baggage.

Restricted and Prohibited Items

To ensure safety on board, certain items are restricted or strictly prohibited in both carry-on and checked luggage.

• Lithium Batteries: Spare lithium batteries and power banks must be carried in your hand luggage only. They are strictly forbidden in checked baggage due to fire risks.
• Liquids and Gels (LAGs): In your carry-on, liquids, gels, and aerosols must be in containers of 100ml or less, packed in a single, transparent, re-sealable plastic bag of no more than 1 liter capacity.
• Prohibited Items: Flammable liquids, gases, explosives, and sharp objects (like scissors or knives) are not allowed in the cabin.

Packing Tips for Your Flight

Efficiency is key when flying with a low-cost carrier. If you are traveling to destinations like Istanbul or Muscat where you might want to shop, consider booking a heavier allowance for your return leg. Always attach a name tag with your contact details to the outside and inside of your checked bags. Finally, keep valuable items, travel documents, and medication in your carry-on bag, as the airline's liability for checked luggage is limited.

Traveling with Pets on Air Arabia Egypt

When planning a trip with Air Arabia Egypt (E5), it is essential to be aware of the airline's specific regulations regarding animal transport. As a low-cost carrier focused on efficiency and safety, the airline maintains a strict policy: pets such as cats, dogs, and birds are generally not permitted in the aircraft cabin or as checked baggage. This rule applies to most flights across their network, whether you are flying from Cairo to Milan or traveling regionally.

The Falcon Exception

There is one notable exception to the "no pets in cabin" rule, reflecting the cultural traditions of the region. Air Arabia Egypt allows passengers to carry falcons in the cabin. This service is particularly popular on routes to the Arabian Peninsula, such as flights to Jeddah, Riyadh, or Dammam.

To travel with a falcon, specific conditions must be met:

• Advance Booking: You must reserve the space for your falcon at least 48 hours before your scheduled departure.
• Seating: Handlers with falcons are allocated specific seats, typically at the rear of the aircraft and away from emergency exits.
• Limits & Fees: One passenger can usually carry one falcon. If you wish to transport more, you may need to book an extra seat. A maximum of two falcons are allowed per extra seat. Be aware that extra fees apply, often calculated as a multiple of the excess baggage rate.

Transporting Other Pets

For all other animals, including cats and dogs, the airline does not accept them as accompanying baggage. Instead, they must be transported via the airline's dedicated cargo services. This ensures that animals travel in a safe, temperature-controlled environment suitable for their well-being.

If you need to transport a pet from Alexandria to Amman or between other destinations, it is recommended to contact the cargo department well in advance. You will need to provide valid health certificates, vaccination records, and any other documents required by the destination country.

Service Animals

Policies regarding service animals, such as guide dogs, can vary depending on the route and local regulations. While the general cabin policy is restrictive, passengers relying on service animals should contact the Air Arabia Egypt call center immediately after booking. This allows the team to verify if any accommodations can be made for your specific flight segment, for instance, on European routes where regulations may differ.

AirRewards Loyalty Program

Air Arabia Egypt operates AirRewards, a loyalty program designed with a refreshing focus on simplicity and generosity. Unlike traditional airline schemes that require travelers to chase status for years, AirRewards is built on a straightforward "points as currency" model. This transparent system allows passengers to earn rewards instantly on every flight, making it one of the most flexible loyalty programs in the Middle East and North Africa region.

Membership Structure

AirRewards breaks the mold by foregoing complicated status tiers like Silver or Gold in favor of a unified, inclusive membership structure where every traveler enjoys the same earning power. Instead of status tiers, the program offers distinct account types to maximize value:

• Individual Member: The standard account for solo travelers, offering immediate earning potential on all spend with no minimum flight requirements.
• Family Account: A unique feature allowing a "Family Head" to create a family cloud, pooling points earned by up to eight relatives into a single account for faster redemption.

Earning Points

The program rewards you based on how much you spend rather than the distance you fly, ensuring fair returns on every ticket.

• Flights and Baggage: Members earn up to 5% cashback in the form of points on the value of base fares and baggage fees.
• Add-on Services: Earn higher rewards with up to 10% cashback on ancillary purchases such as seat selection, meals, and travel insurance.
• Partner Network: Accumulate points through a growing network of lifestyle partners, including hotels, car rentals, and retail stores.
• Co-branded Cards: Use Air Arabia co-branded credit cards for everyday purchases to earn points on daily expenses.

Redeeming Points

Redemption is designed to be as easy as earning, with a fixed value system where 100 points equal $1 USD.

• Any Seat, Any Time: Redeem points for flights and services with no blackout dates—if a seat is open for sale, it can be booked with points.
• Cash + Points: Benefit from flexible payment options by combining points with cash if your balance doesn't cover the full ticket price.
• Points Transfer: Exchange your AirRewards points with partner loyalty programs for added flexibility.

Alliance and Partnerships

Air Arabia Egypt is not part of a major global alliance like Star Alliance or oneworld, but it maintains a powerful strategic partnership with Etihad Guest.

• Etihad Guest: This partnership allows members to transfer AirRewards points to Etihad Guest Miles and vice versa, opening up a global network of redemption opportunities beyond the Air Arabia route map.

How to Join

Becoming a member is free and takes just a few minutes. prospective members can register online via the Air Arabia website or mobile app. Once signed up, you can immediately link your email or mobile number to your bookings to begin earning points on your very next trip.

Service Classes and In-Flight Experience

Air Arabia Egypt (E5) operates as a low-cost carrier with a philosophy centered on providing "more than just a low fare." Unlike traditional airlines that segregate passengers into Economy, Business, and First Class, Air Arabia Egypt offers a single, high-quality Economy Class cabin across its entire fleet. This streamlined approach ensures that every passenger enjoys a consistent standard of service, prioritizing comfort and efficiency whether they are flying short hops to Jeddah or longer routes to Milan.

Seat Configuration and Comfort

The defining feature of the airline's onboard experience is its seat configuration. While most budget airlines minimize legroom to fit more passengers, Air Arabia Egypt prides itself on offering a generous 32-inch (81 cm) seat pitch. This is one of the most spacious economy cabin interiors in the industry, comparable to or exceeding the standard economy offering of many full-service legacy carriers.

The cabin features modern, ergonomic seats arranged in a standard 3-3 configuration on their Airbus A320 fleet. This extra space allows passengers to stretch out, relax, and enjoy a more comfortable journey, which is particularly appreciated on flights of three to four hours, such as those from Cairo to Riyadh or Kuwait City.

Fare Bundles

Although there is only one physical cabin class, passengers can tailor their experience through flexible fare bundles. These options allow travelers to choose the level of service that suits their budget and needs:

• Basic: The most affordable option, covering just the flight seat. Ideal for light travelers.
• Value: A mid-tier package that typically includes a checked baggage allowance and a light meal or sandwich.
• Extra: The comprehensive package offering maximum flexibility, including increased baggage allowance, a hot meal, and the option to select preferred seating.

In-Flight Dining: SkyCafe

Dining on board is managed through the SkyCafe service. Passengers can choose from a wide selection of appetizers, hot meals, salads, and snacks at affordable prices.

• Pre-Order: To ensure availability and save money, travelers are encouraged to pre-book their meals online when purchasing their tickets. The online menu often features exclusive deals and a wider variety of international and local cuisines.
• Onboard Purchase: A limited selection of snacks, sandwiches, and beverages is available for purchase during the flight for those who decide to eat last-minute.

Entertainment: SkyTime

Air Arabia Egypt offers a modern in-flight entertainment solution known as SkyTime. This is a streaming service that allows passengers to watch movies, TV shows, and listen to music directly on their personal devices.

• Bring Your Own Device (BYOD): There are no seatback screens. Instead, passengers simply connect their smartphone, tablet, or laptop to the aircraft's local Wi-Fi network after takeoff.
• Content: The library includes a mix of Hollywood blockbusters, Arabic cinema, kids' programs, and lifestyle documentaries.
• No Internet Required: The system streams content stored on the aircraft server, so it does not require an active internet connection or use mobile data.

Special Services

The airline is committed to making air travel accessible and convenient for all passengers, offering specific services for those who require extra assistance.

• Expectant Mothers: Pregnant women can travel up to their 35th week (or 32nd week for twins/triplets) provided they present a medical certificate after the 28th week.
• Unaccompanied Minors: The airline provides a dedicated service for children aged 12 and above traveling alone, ensuring they are guided through airport processes and supervised during the flight. Note that children under 12 cannot travel alone.
• Passengers with Reduced Mobility: Wheelchair assistance and support for passengers with disabilities are available. Requests for such services must be made at least 48 hours before departure to ensure the ground staff at airports like Alexandria or Amman are fully prepared.

Destinations

Air Arabia Egypt strategically operates from its primary hub at Cairo International Airport, connecting travelers to a vital network of destinations across the Middle East and beyond. The airline provides essential links, particularly strengthening the bridge between Egypt and the Kingdom of Saudi Arabia, while also offering popular routes to key cities in Jordan, Oman, and Italy.

To secure the best fares with Air Arabia Egypt, it is highly advisable to book your tickets well in advance. As a low-cost carrier, the airline typically uses a dynamic pricing model where ticket costs increase as seats fill up and the travel date approaches. Aim to finalize your booking at least a few weeks before your trip to lock in lower prices, especially during peak travel seasons.

Finding great deals is easier if you stay connected. Sign up for the airline's newsletter or follow their official social media channels to receive updates on flash sales and seasonal promotions. Being flexible with your travel dates can also be advantageous; checking the fare calendar on their website allows you to identify the cheapest days to fly to or from Cairo and other destinations.

Save time at the airport by taking advantage of online check-in. This service usually opens prior to departure and allows you to confirm your flight from the comfort of your home. During this process, you can also browse seat selection options. whether you prefer a window seat or need extra legroom, pre-selecting your spot ensures a more comfortable journey, though fees may apply.

For a smoother travel experience, consider downloading the mobile app. It offers a convenient way to manage your booking, add baggage, purchase meals, and access your boarding pass on the go. Finally, do not overlook travel insurance. Adding coverage during your booking can provide peace of mind, protecting you against unexpected changes, cancellations, or medical issues during your trip.

History and Development

The story of Air Arabia Egypt begins with a strategic vision to revolutionize air travel in North Africa. The airline was established on September 9, 2009, as a joint venture between the Sharjah-based Air Arabia Group, the Middle East and North Africa's first and largest low-cost carrier, and the Travco Group, one of Egypt's leading travel and tourism companies. This partnership combined Air Arabia’s successful low-cost operational model with Travco’s deep understanding of the local tourism market, creating a carrier dedicated to making travel more accessible and affordable for the Egyptian population and visitors alike.

Early Operations and the Alexandria Hub

Official operations commenced on June 1, 2010, marking a significant milestone in the region's aviation history. Unlike many carriers that immediately focus on the capital, Air Arabia Egypt initially launched its commercial flights from Borg El Arab International Airport in Alexandria. This strategic decision was designed to serve the high demand from the Nile Delta region and the northern coast, providing direct links to the Gulf and the Levant. The first flight took off to Khartoum, signaling the airline's intent to serve key regional routes that were previously underserved by budget carriers.

Expansion to Cairo

While Alexandria served as a strong foundation, the airline's ambition was to connect the entire country to the world. A major turning point in its development was the expansion of operations to Cairo International Airport. By establishing a base in Cairo, Air Arabia Egypt unlocked massive potential, allowing it to tap into the capital's vast passenger traffic. This move facilitated a significant increase in flight frequencies and route variety, connecting Egypt’s political and cultural heart with major commercial centers like Riyadh and Jeddah.

Fleet Evolution and Uniformity

From its inception, Air Arabia Egypt has adhered to a strict fleet commonality strategy, operating the Airbus A320 family exclusively. This approach, inherited from its parent group, has allowed for streamlined maintenance, training, and operations. Over the years, the fleet has been maintained to modern standards, ensuring high reliability. A key differentiator introduced early in the airline's history was the decision to configure these aircraft with a spacious 32-inch seat pitch, setting a new standard for comfort in the low-cost sector that remains a hallmark of the brand today.

Network Growth and International Reach

Throughout the last decade, the carrier has steadily expanded its footprint. Beyond the dense network connecting Egypt to the Kingdom of Saudi Arabia—which includes cities like Dammam, Tabuk, and Taif—the airline has successfully bridged continents. The launch of routes to European destinations, such as Milan (Bergamo), demonstrated the carrier's capability to serve long-haul markets, facilitating tourism and strengthening economic ties between Egypt and Europe.

Modern Developments

Today, Air Arabia Egypt stands as a mature and integral part of the Air Arabia Group's multi-hub strategy. It has successfully navigated the dynamic regional aviation landscape to become a preferred choice for millions of passengers. The airline continues to innovate by integrating digital booking solutions and the generous "AirRewards" loyalty program, evolving from a simple budget carrier into a comprehensive travel provider that balances cost-efficiency with passenger satisfaction.