Air Arabia Maroc

Air Arabia Maroc serves as a vital aviation bridge connecting North Africa with Europe, blending the efficiency of a leading low-cost carrier with the warmth of Moroccan hospitality. Established in 2009 as a strategic joint venture, the airline has rapidly grown to become a preferred choice for budget-conscious travelers seeking reliability and comfort. By adopting the successful business model of its parent group, it offers affordable fares while maintaining high service standards, making travel accessible to a wider audience across the region. With a modern fleet and a growing network, the carrier continues to facilitate tourism and business links between Morocco and key European cities.

Exceptional Onboard Comfort
Unlike many budget airlines that compromise on space, Air Arabia Maroc distinguishes itself by offering one of the most generous seat pitches in the economy class cabin. Passengers flying on their modern Airbus A320 fleet enjoy ample legroom (often up to 32 inches), ensuring a relaxed journey whether they are traveling for a short hop or a longer international flight.

Strategic Network and Connectivity
The airline operates a robust network centered around key Moroccan cities, including Casablanca, Fez, and Rabat, linking them to major European hubs. Travelers can easily book direct flights to popular destinations such as Brussels, Barcelona, and London. This extensive connectivity supports both the tourism sector and the Moroccan diaspora, providing frequent and convenient schedules.

Commitment to Value and Safety
As part of the Air Arabia Group, the first and largest low-cost carrier operator in the Middle East and North Africa, the Moroccan subsidiary adheres to rigorous international safety standards. The airline's "Pay Less, Fly More" philosophy allows passengers to customize their travel experience by choosing only the services they need, such as baggage allowance or meals, ensuring they receive the best value for their money on routes to cities like Amsterdam, Madrid, and Istanbul.

Contacting Air Arabia Maroc in the UAE

Travelers in the United Arab Emirates have convenient access to Air Arabia Maroc's support services, leveraging the extensive infrastructure of the parent group based in Sharjah. Whether you need to modify a booking, inquire about baggage policies, or confirm flight schedules, the airline offers a dedicated 24/7 call center and multiple physical locations across the emirates to assist you.

Official Website
For the most direct booking experience and to manage your flights online, visit the official website:
www.airarabia.com

Key Contact Details

• UAE Call Center (24/7): 600 508 001 (Local toll-shared number)
• International/Head Office Phone: +971 6 558 0000
• Customer Service Email: contactus@airarabia.com
• Group Booking Email: groups@airarabia.com
• Mobile App: "Air Arabia" (Available on App Store, Google Play, and Huawei AppGallery)

Social Media Channels

Stay updated with the latest offers and news by following the airline on their official social media platforms:

• Facebook: facebook.com/airarabia
• X (Twitter): twitter.com/airarabia
• Instagram: instagram.com/airarabia
• LinkedIn: linkedin.com/company/air-arabia
• YouTube: youtube.com/airarabia

Local Offices in the United Arab Emirates

As the group's headquarters are located here, there are several sales shops and offices available for in-person assistance. Hours may vary, so checking the website before visiting is recommended.

• Sharjah (Headquarters): Air Arabia Sales Shop, King Abdul Aziz Street, Sharjah.
• Sharjah Airport: Sales counters are available at Sharjah International Airport (SHJ).
• Dubai: Crown Plaza Sales Shop, Salah Al Din Road, Deira, Dubai.
• Abu Dhabi: Air Arabia Sales Shop, Electra Street, Abu Dhabi.
• Ras Al Khaimah: Sales Shop, Oman Road, Al Nakheel, Ras Al Khaimah.

Traveling with Air Arabia Maroc is designed to be as convenient as possible, offering a baggage policy that balances generosity with flexibility. Understanding these rules before you head to the airport ensures a smooth check-in process, allowing you to focus on the excitement of your trip. Whether you are a light packer or bringing extra luggage for a long vacation, the airline provides options to suit your specific travel needs.

Carry-on Baggage Allowance
Air Arabia Maroc offers one of the most generous hand baggage allowances among low-cost carriers. Every passenger is entitled to bring one bag into the cabin free of charge, with a maximum weight of 10 kg. The dimensions of this bag must not exceed 55cm x 40cm x 20cm, including wheels and handles. This allowance is perfect for essentials, ensuring you have everything you need for a weekend getaway or a business trip to Milan without waiting at the carousel.

Checked Baggage Flexibility
Unlike traditional airlines with fixed allowances, Air Arabia Maroc allows you to pay only for the baggage you need. You can pre-book checked baggage weight allowances of 20 kg, 30 kg, or 40 kg when you purchase your ticket or via the "Manage Booking" section on their website. This system is cost-effective for passengers traveling light to destinations like Malaga or Nador, while still accommodating those who need more capacity.

Please note the following limits for checked luggage:

• The maximum weight allowed for any single piece of baggage is 32 kg to comply with health and safety regulations.
• The total dimensions (length + width + height) of any single piece should not exceed 160 cm.
• Infants (under 2 years) are typically entitled to a standard checked baggage allowance, depending on the fare type selected.

Excess Baggage Fees
If your luggage exceeds the pre-booked weight, excess baggage rates will apply at the airport. These airport rates are significantly higher than the online pre-booking rates. To save money, it is highly recommended to estimate your luggage weight accurately and purchase the appropriate allowance online before your flight, especially if you are returning with souvenirs from Naples or shopping from Paris.

Special Baggage Items
Travelers wishing to transport sports equipment, such as golf bags, bicycles, or surfboards, or musical instruments, must declare these items during the booking process. A specific fee applies to these special categories. It is crucial to ensure that such items are packed securely in protective cases to prevent damage during transit.

Restricted and Prohibited Items
For the safety of all passengers, certain items are strictly prohibited in both carry-on and checked baggage. These include flammable liquids, explosives, corrosives, and compressed gases. Additionally, complying with international aviation security regulations, liquids, aerosols, and gels in carry-on baggage must be in containers of 100ml or less, placed in a single, transparent, re-sealable plastic bag.

Tips for Packing Efficiently
To maximize your allowance and ensure a stress-free journey, consider these packing tips:

• Weigh at Home: Use a portable luggage scale to check your bag's weight before leaving for the airport to avoid surprise fees.
• Distribute Weight: If traveling with a companion to cities like Montpellier, balance the weight between your bags to stay within the individual limits.
• Valuables in Cabin: Always keep travel documents, medication, electronics, and jewelry in your hand luggage.
• Identify Your Bag: Attach a sturdy luggage tag with your contact details and tie a colorful ribbon to your handle to easily spot your bag on the carousel.

Pet Travel Policy Overview

Air Arabia Maroc implements a specific pet travel policy that differs significantly from many other carriers operating between Europe and North Africa. While the airline understands the importance of animal companions, strict safety and operational regulations limit the types of animals allowed on board. The carrier is particularly known for its culturally tailored policy regarding falcons, which are permitted in the cabin. However, for standard household pets like cats and dogs, travel options on passenger flights are highly restricted, and passengers should be prepared to utilize cargo services for their transport.

Transport Options

In Cabin (Falcons Only)

Air Arabia Maroc generally restricts the transport of animals in the aircraft cabin to falcons only. This policy accommodates the cultural traditions of the region, particularly for passengers connecting through hubs or traveling to the Middle East. Cats, dogs, birds (other than falcons), and other small animals are typically not permitted in the cabin on flights to destinations such as Brussels or Barcelona.

• Falcon Allowance: Falcons may be transported in the cabin, often requiring the purchase of an extra seat reservation.
• Limits: There is usually a limit on the number of falcons allowed per passenger and per flight.
• Booking: This service must be requested and confirmed via the call center at least 48 hours prior to departure.

In Cargo Hold (Checked Baggage)

Passengers should note that Air Arabia Maroc does not accept live animals (including cats and dogs) as checked baggage (AVIH) to be transported in the hold of the aircraft on standard passenger flights. Travelers hoping to check in their pets at the counter for flights from Tangier or other airports will likely be refused service.

As Cargo (Manifest Cargo)

For travelers wishing to transport cats, dogs, or other domestic animals, the primary and often sole option is to send them as Manifest Cargo. This process involves the airline's cargo division rather than the passenger terminal check-in.

• Procedure: Transport must be arranged through a freight forwarder or the airline's cargo department well in advance of the travel date.
• Conditions: Animals travel in a special temperature-controlled section of the cargo hold, ensuring their safety and comfort separate from passenger luggage.
• Crates: Strict adherence to IATA Live Animals Regulations (LAR) is mandatory. Pets must be housed in rigid, secure, and ventilated crates.

Required Documentation

Whether transporting a falcon in the cabin or arranging cargo transport for other pets, valid documentation is essential for smooth processing at airports like Casablanca. Failure to present correct paperwork will result in denied transport.

• Veterinary Health Certificate: A valid certificate confirming the animal is fit for travel, issued by a licensed veterinarian.
• Vaccination Records: Proof of all required vaccinations, including a valid Rabies vaccination administered at least 21 days before travel.
• Microchip: Mandatory for any animal entering European destinations like Paris or Milan.
• Pet Passport: An official pet passport is required for travel between Morocco and the EU.

Service Costs

Transporting animals involves specific fees that are separate from the passenger's ticket fare. These costs vary depending on the method of transport and the destination.

• Falcons: Charges are typically calculated based on excess baggage rates or a multiple thereof (often 3 times the normal baggage charge).
• Cargo Shipments: Rates for cats or dogs sent via cargo are determined by the volumetric weight of the crate and the specific route, such as from Rabat to London. These fees must be settled with the freight forwarder or cargo agent.

Important Recommendations

Due to the restrictive nature of these policies, it is critical that passengers do not arrive at the airport with a pet without prior confirmation. Travelers are strongly advised to contact the Air Arabia Maroc call center or visit a local sales office immediately after booking their own tickets to verify the current regulations for their specific route. Regulations can change, and verified acceptance is required to avoid travel disruptions.

Introduction to AirRewards

Air Arabia Maroc rewards its frequent travelers through AirRewards, recognized as the first loyalty program launched by a low-cost carrier in the Middle East and North Africa region. This innovative program is designed with simplicity and generosity in mind, treating loyalty points like currency to offer maximum flexibility. Whether you are flying for business to London or visiting family in Nador, AirRewards ensures that every dirham or euro spent contributes directly to future travel savings.

Membership Structure

Unlike legacy airlines that require passengers to accumulate thousands of miles to reach elite status levels like Silver or Gold, AirRewards operates on a simplified, egalitarian model. There are no complex tiers to climb; instead, the program offers immediate value to all members from their very first flight.

• Standard Member: Upon joining, every passenger instantly enjoys the ability to earn up to 10% cashback in the form of points on their spending. There are no blackout dates or minimum flight requirements to unlock these benefits.
• Family Account Head: This unique feature allows a designated family head to create a "Family Account," pooling points earned by up to eight family members into a single balance for faster redemption.

Earning Points

The earning structure is straightforward and revenue-based, meaning you earn points based on the money you spend rather than the distance you fly. This applies to almost every aspect of your journey.

• Flight Fares: Earn points on the base fare of your tickets to all destinations, including Paris and Istanbul.
• Ancillary Services: Accumulate points when purchasing baggage allowance, seat selection, and meals.
• Partner Services: Earn additional points through a network of retail, hotel, and car rental partners associated with the Air Arabia Group.
• Earn Rate: Typically, 100 AirRewards points are equal to $1 USD, making it easy to calculate your returns.

Redeeming Points

AirRewards offers one of the most flexible redemption policies in the industry, adhering to a "points as cash" philosophy. Members can use their points to pay for all or part of their travel expenses.

• Award Flights: Use points to pay for flight tickets to any destination in the network, such as Madrid or Bologna, without availability restrictions.
• Partial Payment: If you don't have enough points for a full ticket, you can pay the difference with cash or a credit card.
• Travel Extras: Redeem points for baggage, meals, travel insurance, and seat selection to enhance your comfort on flights to Amsterdam.
• Instant Redemption: Points can be redeemed instantly online without waiting for physical vouchers.

Alliance Membership

Air Arabia Maroc is not a member of the major global airline alliances (such as Star Alliance, oneworld, or SkyTeam). Instead, it operates as part of the Air Arabia Group, leveraging a strong independent network that connects North Africa, the Middle East, and Europe. This independence allows the airline to maintain its low-cost structure and pass savings directly to passengers through the AirRewards program.

How to Join

Becoming a member of AirRewards is free, quick, and entirely digital. Travelers can sign up by visiting the official Air Arabia website or by downloading the mobile app. Once registered, you receive a unique membership ID which should be entered during every booking to ensure points are automatically credited to your account.

Economy Class Configuration
Air Arabia Maroc operates a streamlined, single-class Economy cabin across its entire fleet, a model that ensures efficiency and keeps fares affordable. While there are no Business or First Class cabins, the airline offers a "value-for-money" approach that allows passengers to customize their travel experience. By choosing between different fare families—such as Basic, Value, or Extra—travelers can bundle services like checked baggage, seat selection, and meals according to their needs, ensuring they only pay for what they use.

Seat Comfort and Configuration
One of the airline's standout features is its cabin comfort. Unlike many low-cost carriers that minimize personal space, Air Arabia Maroc prides itself on offering generous legroom. The seats are configured with a pitch of approximately 32 inches (81 cm), providing one of the most spacious economy cabins in the market. This ergonomic design ensures a relaxing journey, whether you are on a short domestic hop or a longer international flight to destinations like Lyon or Istanbul.

In-Flight Dining: Sky Café
The airline offers a "Sky Café" service rather than complimentary meals, giving passengers a wide variety of choice.

• Pre-Order: Passengers are highly encouraged to pre-book their meals online. The menu features a selection of hot meals, sandwiches, and salads at discounted rates compared to onboard prices.
• Onboard Menu: For those who haven't pre-ordered, a catering trolley offers light snacks, hot and cold beverages, and confectionery for purchase during the flight.

Entertainment System: SkyTime
To keep passengers entertained without the weight and cost of seatback screens, Air Arabia Maroc utilizes an innovative in-flight entertainment system called SkyTime.

• Bring Your Own Device: Passengers can stream a wide selection of movies, TV programs, music, and games directly to their own smartphones, tablets, or laptops.
• Connectivity: The service operates via a local onboard Wi-Fi network (no internet access) and is generally free of charge. Travelers are advised to fully charge their devices and bring headphones before boarding.

Special Services
The airline provides essential services to ensure a comfortable experience for all passengers.

• Passengers with Reduced Mobility: Wheelchair assistance and specific support for passengers with disabilities are available. These services must be requested at least 48 hours prior to departure to ensure ground teams at airports like Tangier can prepare accordingly.
• Unaccompanied Minors: Air Arabia Maroc offers a dedicated service for children traveling alone, ensuring they are supervised and cared for from check-in until they are handed over to their guardian at the destination.
• Families: Parents traveling with infants can access priority boarding and infant seat belts to ensure safety and convenience.

Air Arabia Maroc operates a dynamic network connecting North Africa with major cities across Europe and the Middle East. The airline focuses on bridging Morocco with key destinations in Spain, France, Italy, and the Benelux region, catering to both leisure tourists and those visiting friends and relatives.

Connections to Spain and France
A significant volume of flights links Morocco with Spain, offering frequent services from Barcelona, Madrid, and Malaga to the carrier's hubs in Tangier, Nador, and Casablanca. The network also extensively covers France, with routes from Paris, Lyon, and Montpellier facilitating travel to Rabat and Fez.

Routes to Italy, Benelux, and Beyond
Travelers from the Benelux region benefit from robust connectivity, particularly from Brussels and Amsterdam. In Italy, the airline serves Milan, Bologna, and Naples, linking them primarily to Casablanca. The schedule is rounded out by flights to London and Istanbul, as well as domestic services connecting Agadir with other Moroccan cities.

Top Scheduled Routes

To secure the best fares with Air Arabia Maroc, it is highly recommended to book your tickets well in advance. As a low-cost carrier, the airline typically offers the lowest prices for those who plan their trips early, while last-minute bookings can be significantly more expensive. Keep an eye out for seasonal promotions and flash sales by subscribing to the airline's newsletter or following their social media channels. Joining the AirRewards loyalty program can also help you earn points that can be redeemed for future flights and extra baggage.

For a smoother travel experience, take advantage of the online check-in service. This feature usually opens 24 to 36 hours before departure and allows you to select your preferred seat and print your boarding pass or save it to your mobile device. This is particularly useful if you are flying from busy hubs or popular destinations like Casablanca or Istanbul, helping you avoid long queues at the airport counters.

When travelling with family or friends to cities such as Tangier or Barcelona, consider pre-selecting your seats during the booking process. While there is often a fee for specific seat selection, it guarantees that your group will sit together and allows you to choose extra legroom if needed. Additionally, managing your booking through the airline's mobile app provides a convenient way to add extra baggage, change meal preferences, or check flight status on the go.

Don't forget to consider purchasing travel insurance when booking your flight. This can provide coverage for unexpected cancellations, medical emergencies, or lost luggage, giving you peace of mind during your journey. Whether you are heading to Brussels for business or Agadir for a holiday, having comprehensive insurance is always a smart travel tip.

Founding and Early Years

Air Arabia Maroc was established in April 2009 as a strategic joint venture between the Air Arabia Group, based in the United Arab Emirates, and local Moroccan investors. This partnership was formed to address the increasing demand for affordable air travel connecting North Africa with Europe. Launching its operations with a focus on the low-cost model, the airline established its presence by offering competitive fares without compromising on safety or service. Its inaugural flights set the stage for a new era of budget aviation in the region, initially centering operations around Casablanca before rapidly looking outward.

Strategic Expansion and New Bases

A key milestone in the carrier's development was the decentralization of its network. Recognizing the potential of northern Morocco, the airline significantly expanded its operations by establishing a major hub in Tangier. This move allowed it to capture the high demand for travel across the Strait of Gibraltar and serve the northern diaspora effectively. The airline further broadened its footprint by opening bases in Nador and Fez, creating a multi-hub system that reduced reliance on a single airport and brought direct international flights to different regions of the kingdom.

Fleet Evolution and Route Growth

Since its inception, Air Arabia Maroc has maintained a standardized fleet of modern Airbus A320 aircraft. This consistency has been instrumental in maintaining high operational reliability and controlling maintenance costs. As the fleet grew, the airline aggressively expanded its route map, launching vital connections to major European cities. Frequent services to destinations such as Brussels, Barcelona, and Amsterdam became staples of its schedule, facilitating robust tourism and business exchanges.

Enhancing Domestic and Regional Connectivity

In recent years, the airline has diversified beyond international flights to strengthen domestic connectivity. The launch of internal routes, such as linking Agadir with Rabat and Tangier, marked a significant development in supporting local tourism and internal mobility. Simultaneously, the network stretched further east and north, adding key non-European and UK destinations like Istanbul and London. Today, Air Arabia Maroc continues to evolve by integrating digital innovations and loyalty benefits, solidifying its position as a leading carrier in the Mediterranean skies.