Uganda Airlines

Uganda Airlines acts as the warm and welcoming wings of the "Pearl of Africa," connecting travelers to the heart of the continent and beyond. Revived with a modern vision, this national carrier blends traditional Ugandan hospitality with state-of-the-art aviation technology. Whether you are flying for business or leisure, the airline promises a seamless journey marked by comfort and efficiency, standing as a symbol of national pride.

A Legacy Reborn
While the original airline was founded in the 1970s, the current Uganda Airlines represents a fresh chapter in the nation's aviation history. Officially recommencing commercial operations in August 2019, the carrier was established to boost tourism and trade connectivity. Since its revival, it has quickly gained recognition for its commitment to reliability and has become a key player in East African aviation.

Modern and Efficient Fleet
Uganda Airlines boasts one of the youngest fleets in the skies today. The carrier operates the Bombardier CRJ900 aircraft, featuring the "Atmosphere" cabin for regional routes, which offers enhanced passenger comfort and larger overhead bins. For longer international hauls, the airline utilizes the Airbus A330-800neo, a state-of-the-art wide-body aircraft known for its fuel efficiency, quiet cabin, and modern entertainment systems.

Network and Connectivity
From its strategic base at Entebbe International Airport, the airline facilitates travel across Africa and to select international destinations. A key highlight of its expanding network is the direct connection to the Middle East, including regular flights to Dubai. This route serves as a vital bridge for commerce and tourism between the United Arab Emirates and East Africa.

Service and Safety
The airline places a strong emphasis on safety and punctuality, adhering to rigorous international standards. Passengers can expect a service experience rooted in genuine hospitality, often featuring menus inspired by local cuisine. The airline's mission focuses on providing affordable and convenient air travel while championing the unique culture of Uganda to the world.

Connecting the United Arab Emirates to the heart of East Africa, Uganda Airlines offers convenient direct flights from Dubai to Entebbe. For travelers in the UAE, the airline provides local support through its office in Dubai and dedicated airport services to ensure a smooth journey.

Official Website
For flight bookings, managing reservations, and the latest travel updates, visit the official website: www.ugandairlines.com

Contact Information

• Official Website: www.ugandairlines.com
• Global Reservations / WhatsApp: +256 754 355 860
• Email: reservations@ugandairlines.com
• Mobile App: Uganda Airlines Mobile App (Available on iOS and Android)

Social Media
Stay connected for news and updates:

• Facebook: Uganda Airlines
• X (Twitter): @ugandairlines
• Instagram: @ugandairlines
• LinkedIn: Uganda Airlines

Local Offices in United Arab Emirates
Uganda Airlines maintains a local sales office and an airport desk in Dubai to assist passengers with their travel needs. For the most up-to-date office locations and contact details, please refer to the official website.

Emergency & 24/7 Support
For urgent inquiries outside of standard business hours in the UAE, passengers can contact the global 24-hour support center:

• 24/7 Call Center: +256 200 406 400

Preparing for your trip with Uganda Airlines is straightforward thanks to their generous and passenger-friendly baggage policies. Whether you are traveling for a quick business meeting or a long vacation, understanding the allowances ensures a smooth check-in process. The airline is particularly known for accommodating the needs of traders and tourists alike, especially on popular routes connecting East Africa to the Middle East.

Carry-On Baggage
For your comfort and convenience on board, passengers are entitled to carry hand luggage into the cabin. typically, Economy Class passengers are allowed one piece of carry-on baggage with a maximum weight of usually 7 kg. Business Class travelers may enjoy a higher allowance. In addition to the main carry-on bag, you may also bring a small personal item such as a laptop bag, handbag, or briefcase. Ensure that your cabin luggage fits in the overhead bin or under the seat in front of you to keep the aisles clear.

Checked Baggage Allowance
Uganda Airlines offers one of the most competitive baggage allowances in the region, which is a significant benefit for travelers flying to destinations like Dubai. The baggage policy typically follows the Piece Concept for international flights:

• Economy Class: Passengers usually enjoy a generous allowance of 2 pieces, often weighing up to 23 kg each.
• Business Class: Travelers in this class generally receive an increased allowance, often consisting of 2 to 3 pieces with a higher weight limit per bag (typically up to 30 kg or more per piece).
• Infants: Passengers traveling with infants are usually entitled to a smaller baggage allowance plus a collapsible stroller or carrycot.

Note: Specific allowances can vary based on the fare type and route. It is always recommended to check the specific details printed on your ticket.

Excess Baggage and Fees
If you plan to travel with more luggage than your free allowance permits, excess baggage fees will apply. These rates vary depending on your route and the weight or number of extra pieces. To save time and money, it is often cheaper to purchase extra baggage allowance in advance through the airline's offices or website rather than paying at the airport.

Special Baggage
Uganda Airlines understands that your journey might involve more than just clothes.

• Sports Equipment: Items like golf bags or diving gear can generally be carried. They may count towards your standard allowance or incur a standard handling fee depending on their size and weight.
• Musical Instruments: Small instruments can be carried in the cabin if space permits, while larger ones must be checked in or transported on a purchased extra seat.

Please contact the airline at least 24 hours before your flight if you plan to transport large or unusual items to ensure space availability.

Restricted and Prohibited Items
For the safety of all passengers, certain items are strictly prohibited in both carry-on and checked baggage. These include explosives, flammable liquids, and sharp objects in the cabin. Lithium batteries and power banks must never be placed in checked luggage; they must be carried with you in the cabin. Liquids, aerosols, and gels in carry-on bags usually must follow the standard international 100ml rule.

Tips for Efficient Packing

• Label Your Bags: Always attach a tag with your name, phone number, and email address to every piece of checked luggage.
• Secure Valuables: Keep travel documents, electronics, jewelry, and medication in your carry-on bag.
• Check the Weight: Weigh your bags at home before leaving for the airport to avoid surprise fees at the check-in counter.
• Lock It Up: Use TSA-approved locks to secure your zippers while allowing security personnel to inspect bags if necessary without damage.

Uganda Airlines understands that pets are part of the family and strives to ensure they reach their destination safely. However, to maintain high safety standards and comply with international aviation regulations, the airline has specific policies regarding the carriage of animals. Whether you are relocating or traveling for an extended period, it is essential to review these rules carefully before booking your flight.

Transport Options

Unlike some carriers that allow small pets in the passenger cabin, Uganda Airlines generally transports animals via its specialized cargo services. This ensures that pets are handled with professional care in a controlled environment.

Manifest Cargo

The primary method for transporting pets with Uganda Airlines is as Manifest Cargo. This means your pet travels in the cargo hold, but the booking and handling are processed through the airline's cargo division rather than as checked passenger baggage. This method is often mandatory for international travel due to customs and security regulations.

• Safety: Pets travel in a climate-controlled section of the hold, ensuring a stable temperature and pressure.
• Mandatory Routes: Many destinations enforce strict entry rules requiring animals to arrive as cargo. For instance, bringing pets into the United Arab Emirates via Dubai typically requires the animal to be shipped as manifest cargo with an associated airway bill.
• Crate Requirements: Animals must be housed in an IATA-compliant rigid crate (fiberglass or hard plastic) with adequate ventilation, secure locking mechanisms, and enough space for the animal to stand, turn around, and lie down naturally.

Cabin Restrictions

Please note that regular pets (such as household cats, small dogs, or emotional support animals) are generally NOT permitted in the passenger cabin. They must be transported as cargo to ensure the comfort and safety of all passengers on board.

Exception: Service Dogs

The only exception to the cabin restriction is for certified Service Dogs (such as Guide Dogs) accompanying passengers with disabilities. These highly trained animals are welcome in the cabin free of charge, provided strict conditions are met.

• Pre-notification: You must notify Uganda Airlines at least 48 hours in advance if you intend to travel with a service dog.
• Restraint: The dog must remain harnessed and seated at the passenger's feet; they are not allowed to occupy a passenger seat.
• Behavior: The dog must be well-behaved and obey commands. Any sign of aggression may result in refusal of carriage.
• Documentation: Valid training certification and medical documentation must be presented at check-in.

Required Documentation

To avoid delays or refusal of shipment, ensure you have all necessary paperwork ready well in advance of your travel date:

• Veterinary Health Certificate: A document issued by a licensed veterinarian confirming the animal is fit for air travel, usually required within 10 days of the flight.
• Vaccination Records: Proof of up-to-date vaccinations, particularly for Rabies (administered at least 30 days but not more than 12 months prior to travel).
• Import/Export Permits: specific authorizations required by the agricultural or customs authorities of the destination country.
• Passport/ID: A pet passport or microchip documentation identifying the animal.

Service Costs

Transporting pets as cargo incurs separate charges from your passenger ticket.

• Cargo Rates: Fees are calculated based on the volumetric weight of the crate and the destination. These must be settled with the cargo department.
• Service Dogs: Certified service dogs traveling in the cabin are typically carried free of charge.
• Additional Fees: Be aware of potential handling fees, customs clearance charges, or kennel fees at the destination airport.

Preparation and Restrictions

To ensure a smooth journey for your pet, consider the following tips and restrictions:

• Acclimatization: Allow your pet to get used to their travel crate weeks before the flight to reduce stress.
• Feeding: Provide a light meal about 4 hours before departure. Avoid feeding right before the flight to prevent airsickness, but ensure the pet is hydrated.
• Restricted Breeds: Brachycephalic (snub-nosed) animals, such as Pugs, Bulldogs, or Persian cats, may be subject to stricter acceptance rules or banned from air transport due to the risk of respiratory issues at high altitudes.
• Prohibited Animals: Wild animals, rodents, and reptiles are generally not accepted on passenger aircraft.

Important: Animal transport regulations are complex and subject to change. Always contact Uganda Airlines Cargo or their reservations team directly to confirm the latest requirements and book your pet's travel.

Uganda Airlines Loyalty Program

To reward its most frequent travelers, Uganda Airlines offers a dedicated loyalty program known as Crane Flyer. Named after the majestic Grey Crowned Crane, the national bird of Uganda, this program is designed to enhance your travel experience by offering exclusive privileges and the ability to earn rewards every time you fly.

Membership Tiers and Benefits
The Crane Flyer program features a tiered membership structure designed to recognize and reward loyal passengers. As members fly more frequently and accumulate miles, they progress through these levels. Moving up the tiers unlocks a range of exclusive perks designed to make travel smoother and more comfortable. Elite members can enjoy benefits such as priority check-in, access to airport lounges, priority boarding, and extra baggage allowance.

Earning Miles
Building your balance in the Crane Flyer program is straightforward and centered around your travel activity:

• Flights: Earn miles based on the distance flown and the class of service (Economy or Business) on all Uganda Airlines operated flights.
• Tier Bonuses: Members with elite status earn additional bonus miles on top of the base miles for every flight, helping them reach rewards faster.
• Partnerships: The program aims to expand earning opportunities, allowing members to accrue miles through future partnerships with other travel and lifestyle brands.

Redeeming Miles
Accumulated miles can be exchanged for a variety of travel rewards, making your next journey even more affordable:

• Award Flights: Use miles to purchase tickets to any destination within the Uganda Airlines network, subject to seat availability.
• Cabin Upgrades: Treat yourself to more comfort by using miles to upgrade from Economy to Business Class.
• Excess Baggage: Redeem miles to pay for extra luggage allowance if you are carrying more than the standard limit.

Alliance Membership
Uganda Airlines is currently not a member of a global airline alliance. However, the airline has established interline and codeshare agreements with various international carriers. These partnerships facilitate seamless connections for passengers traveling beyond the carrier's immediate network.

How to Join
Becoming a member of the Crane Flyer program is free and easy:

• Online Registration: Visit the official Uganda Airlines website and complete the enrollment form to receive your digital membership number instantly.
• Mobile App: Sign up directly through the airline's mobile application to manage your account and track your miles on the go.
• At Check-in: Ask a customer service agent at the check-in counter for assistance with enrollment before your flight.

Flying with Uganda Airlines is designed to be an experience of genuine warmth and hospitality, reflecting the friendly spirit of the "Pearl of Africa." Whether you are traveling on a short regional hop or a longer international journey to destinations like Dubai, the airline prioritizes passenger comfort, offering a range of services tailored to meet diverse travel needs.

Service Classes

Uganda Airlines offers distinct cabin classes designed to provide comfort and value. While the configuration depends on the specific aircraft type—the Bombardier CRJ900 for regional routes or the Airbus A330-800neo for international long-haul flights—the commitment to service remains constant.

Business Class
Designed for travelers seeking luxury and efficiency, Business Class offers a premium experience from check-in to landing.

• On the A330-800neo: Passengers enjoy spacious, fully lie-flat seats arranged in a 1-2-1 configuration, ensuring direct aisle access for every traveler. This cabin provides enhanced privacy, ample storage, and superior comfort for sleeping on longer flights.
• On the CRJ900: The cabin features large, comfortable leather seats in a 1-2 layout, offering extra legroom and a quiet environment perfect for working or relaxing.
• Perks: Benefits include priority check-in, lounge access, increased baggage allowance, and a welcome drink upon boarding.

Premium Economy Class
Available exclusively on the Airbus A330-800neo aircraft, this class bridges the gap between Economy and Business. It features wider seats with generous recline and adjustable footrests in a separate, quieter cabin. Passengers in this class enjoy an elevated level of service and extra personal space, making it an excellent choice for long-distance travel.

Economy Class
Uganda Airlines Economy Class is designed to be one of the most comfortable in its category.

• Seat Comfort: On the A330-800neo, seats are arranged in a spacious 2-4-2 layout, while the CRJ900 offers a 2-2 configuration, meaning no passenger is ever stuck in a middle seat on regional flights.
• Amenities: Passengers enjoy ergonomic seats with adjustable headrests and ample legroom, ensuring a pleasant journey even on budget-friendly fares.

In-Flight Entertainment and Connectivity

Boredom is not an option when flying internationally with Uganda Airlines. The A330-800neo fleet is equipped with a state-of-the-art in-flight entertainment system. Each seat in all classes features a personal high-definition touchscreen loaded with a wide selection of blockbuster movies, TV shows, music, and games suitable for all ages. Additionally, the aircraft is enabled for Wi-Fi connectivity, allowing passengers to stay in touch with family or colleagues (data packages may be purchased on board).

Dining and Beverages

The airline takes pride in its culinary offerings, which often highlight the rich flavors of Uganda. All passengers, regardless of class, are treated to complimentary meals and beverages.

• Regional Flights: Depending on the flight duration, passengers receive a light snack or a hot meal accompanied by a selection of juices, soft drinks, tea, and Ugandan coffee.
• International Flights: A full multi-course dining service is provided, featuring a choice of hot main courses that cater to various dietary preferences. A selection of fine wines, beers, and spirits is also available complimentary for adults.

Special Services

Uganda Airlines is committed to making air travel accessible and convenient for everyone.

• Families and Children: The airline offers priority boarding for families with young children. On international flights, kid-friendly meals and entertainment options are available to keep little ones happy.
• Unaccompanied Minors: A dedicated escort service is available for children traveling alone, ensuring they are supervised and cared for from the moment of check-in until they are handed over to their guardian at the destination.
• Passengers with Reduced Mobility: Wheelchair assistance and special support are available upon request. Passengers requiring these services should notify the airline at least 48 hours in advance to ensure a seamless experience.
• Medical Needs: The airline can accommodate passengers with specific medical requirements or dietary restrictions (such as diabetic, vegetarian, or gluten-free meals) if requests are made at the time of booking.

Uganda Airlines continues to strengthen its position as a key connector in East Africa, operating a focused network from its hub at Entebbe International Airport. The airline links the region to strategic commercial and tourism centers, facilitating seamless travel between the "Pearl of Africa" and vital international markets like the Middle East.

Booking your flight with Uganda Airlines can be a seamless experience if you keep a few helpful tips in mind. To secure the best fares, it is generally advisable to book your tickets well in advance. Prices often increase as the departure date approaches, especially on popular routes like the connection between Dubai and Entebbe. Being flexible with your travel dates can also help you uncover lower rates and better availability.

To find the best deals and promotions, consider subscribing to the airline's newsletter or following their official social media channels. Airlines frequently announce seasonal sales and special offers that might not be immediately visible on third-party booking sites. Checking the official website regularly is a smart strategy for budget-conscious travelers.

Save time at the airport by utilizing the online check-in service. This feature typically allows passengers to check in via the website or mobile app starting 24 hours before the scheduled departure. By checking in online, you can avoid long queues at the airport counters and head straight to security if you are traveling with hand luggage only.

Seat selection is another aspect to consider early. Whether you prefer a window seat to enjoy the views of the African landscape or an aisle seat for easier mobility, selecting your spot during booking or online check-in ensures a more comfortable journey. Early selection gives you a wider range of options before the cabin fills up.

For a stress-free trip, purchasing comprehensive travel insurance is highly recommended. This can cover unexpected events such as flight cancellations, medical emergencies, or lost luggage. Additionally, downloading the Uganda Airlines mobile app can be very convenient, offering features like digital boarding passes and real-time flight status updates right on your phone.

The story of Uganda Airlines is one of resilience and national rebirth, spanning several decades of aviation heritage. The carrier was originally established in 1976 as the national flag bearer, created to serve the travel needs of the country and promote Uganda's presence on the international stage. For many years, it operated a network connecting Entebbe to major cities in Africa and Europe, serving as a proud symbol of the newly independent nation's ambitions.

After a period of suspended operations that began in 2001, the skies over Uganda remained without a national carrier for nearly two decades. Recognizing the vital role of aviation in driving economic growth, tourism, and trade, the government initiated a strategic plan to bring the airline back. This vision became a reality in 2019, when the revived Uganda Airlines recommenced commercial flights, marking a new era for East African connectivity.

The relaunch was defined by a commitment to modernity and efficiency. Unlike the older fleet of its predecessor, the new airline began operations with brand-new, state-of-the-art aircraft. Starting with regional services using the Bombardier CRJ900, the carrier quickly established a reputation for punctuality and comfort. The subsequent addition of the Airbus A330-800neo to the fleet signaled the airline's readiness for long-haul operations, facilitating direct connections to global business hubs like Dubai.

Today, Uganda Airlines continues to build upon its legacy, blending its rich history with a forward-looking approach. With the majestic Grey Crowned Crane—Uganda’s national bird—adorning its tail fins, the airline is dedicated to expanding its footprint. It serves as a crucial bridge linking the "Pearl of Africa" to the world, honoring its past while navigating a competitive future in international aviation.