Bangkok Airways

Bangkok Airways distinguishes itself in the aviation world with its unique positioning as "Asia's Boutique Airline," prioritizing passenger comfort and personalized service over the standard low-cost model found in the region. Established as Thailand's first private aviation company, it has evolved from a charter service into a premier regional carrier that seamlessly connects travelers to some of the most desirable tropical destinations and cultural hubs. With a focus on hospitality that begins even before boarding, the airline offers a travel experience designed to feel exclusive yet accessible to all.

History and Company Overview
Founded in 1968 as Sahakol Air, the company initially operated charter services for oil and gas exploration in the Gulf of Thailand. It rebranded as Bangkok Airways in 1986, becoming the country's first privately owned domestic airline. Over the decades, it has played a pivotal role in developing tourism in the region, most notably by building and operating its own unique open-air airports in places like Samui, Sukhothai, and Trat. Today, the airline is celebrated for its charming architecture and commitment to providing a stress-free journey.

The "Boutique" Experience
The core of the airline's mission is its "Boutique" philosophy. Unlike most carriers where lounge access is reserved for business class or elite status holders, Bangkok Airways offers Boutique Lounge access to all passengers, regardless of travel class. Travelers can enjoy complimentary snacks, beverages, and Wi-Fi while waiting for their flight. Onboard, the airline continues this premium approach with complimentary in-flight meals and a checked baggage allowance, features often excluded by competitors on short-haul routes.

Key Markets and Network
Bangkok Airways specializes in connecting the Thai capital with popular leisure spots and neighboring countries. Its network is heavily focused on bringing tourists to island paradises and heritage sites. Frequent routes include flights to Koh Samui, the pearl of the Gulf of Thailand, and Phuket, the country's largest island. The airline also serves key cultural destinations such as Chiang Mai in the north and international gems like Siem Reap (gateway to Angkor Wat) and Hong Kong.

Fleet and Safety
To serve its diverse network effectively, Bangkok Airways operates a modern fleet tailored to both short island hops and longer regional flights. The fleet primarily consists of Airbus A319 and A320 aircraft for higher-capacity routes, and ATR 72-600 turboprops, which are ideal for landing at smaller, scenic airports. The airline maintains a strong safety record and adheres to strict international safety standards, holding the IATA Operational Safety Audit (IOSA) certification, which underscores its commitment to operational excellence.

Travelers in the United Arab Emirates can easily get in touch with Bangkok Airways through their local General Sales Agent, Sharaf Travel. Whether you need assistance with reservations, ticket changes, or general inquiries, the Dubai-based team offers dedicated support without the need to call international numbers.

Official Website
For the most direct access to flight schedules, online booking, and managing your itinerary, visit the official website:
www.bangkokair.com

Contact Information

• Official Website: www.bangkokair.com
• UAE Customer Service: +971 4 406 0512 or +971 4 397 8415
• Dubai Airport Office: +971 4 224 5555
• Email: gsapg@sharaftravel.com (Local Sales Agent) or reservation@bangkokair.com (HQ)
• Mobile App: Bangkok Airways (Available on App Store and Google Play)

Social Media
Stay updated with the latest promotions and news via their official social media channels:

• Facebook: FlyBangkokAir
• X (Twitter): @bangkok_airways
• Instagram: @bangkokairways

Local Offices in United Arab Emirates
Bangkok Airways maintains a physical presence in Dubai to assist passengers directly.

• Dubai City Office (JLT):
  HDS Tower, Office 302, Cluster F, Jumeirah Lakes Towers (JLT), Dubai, UAE.
• General Sales Agent (Mailing Address):
  Sharaf Travel, PO Box 21593, Dubai, UAE.
• Dubai International Airport (DXB):
  Bangkok Airways Airport Office, Dubai International Airport.

Global Support
If you require urgent assistance outside of UAE business hours, you can contact the Global Call Center in Thailand, which operates daily from 08:00 to 20:00 (Thailand Local Time, GMT+7).

• Global Call Center: +66 2 270 6699 or Call Center 1771 (within Thailand)

Travelers flying with Bangkok Airways enjoy a generous baggage policy that aligns with its "Boutique Airline" philosophy. Unlike many regional carriers that charge for every kilogram, Bangkok Airways includes a checked baggage allowance with every ticket type, ensuring a stress-free start to your journey. Whether you are heading for a beach vacation in Koh Samui or a city break in Bangkok, knowing the specific limits for your flight can help you avoid unexpected fees.

Carry-On Baggage Allowance
Your hand luggage allowance depends heavily on the aircraft type operating your route. Since Bangkok Airways frequently uses smaller ATR 72 aircraft for island destinations, strict weight limits apply.

• ATR 72 Flights (Common for Koh Samui, Sukhothai, Trat): Maximum weight 5 kg. Dimensions must not exceed 50 x 36 x 23 cm.
• Airbus A319/A320 Flights (Common for Bangkok, Phuket, Chiang Mai): Maximum weight 7 kg. Dimensions must not exceed 56 x 36 x 23 cm.

In addition to the main carry-on bag, passengers may bring one small personal item, such as a handbag, laptop bag, or camera bag, which must fit under the seat in front of you.

Checked Baggage Limits
Bangkok Airways operates on a weight concept, meaning you can check in multiple bags as long as the total weight does not exceed your allowance. This is particularly convenient for travelers planning to shop or carrying heavy diving gear.

Members of the FlyerBonus frequent flyer program may be entitled to additional weight allowances (typically an extra 5 kg to 20 kg depending on membership tier). Always check your ticket confirmation for the exact allowance designated for your specific itinerary.

Excess Baggage and Pre-Purchasing
If you anticipate exceeding your free allowance, it is highly recommended to purchase Prepaid Baggage in advance. Purchasing extra weight online or via the call center (at least 4 hours before departure) is significantly cheaper than paying at the airport check-in counter. Airport excess baggage fees are charged per kilogram and can be quite costly, especially on international routes.

Sports Equipment and Special Items
Bangkok Airways is very sportsman-friendly. Sports equipment such as golf bags, diving gear, and surfboards can be included as part of your standard checked baggage allowance. If the equipment causes you to exceed your total weight limit, normal excess baggage rates apply.

• Bicycles: The airline has a unique perk for cyclists. One bicycle per passenger is often allowed free of charge (separate from the standard weight allowance) on eligible flights, provided it is properly packed and tires are deflated. You must contact the airline in advance to reserve space, as hold capacity is limited.

Restricted and Prohibited Items
Safety regulations are strictly enforced. Please note the following restrictions before packing:

• Power Banks & Lithium Batteries: Must be carried in hand luggage only. They are strictly prohibited in checked baggage.
  • Capacity < 20,000 mAh: Allowed (Max 20 pieces).
  • Capacity 20,000 – 32,000 mAh: Allowed (Max 2 pieces).
  • Capacity > 32,000 mAh: Forbidden on all flights.
  • Note: Using or charging power banks onboard is generally prohibited.
• Liquids, Aerosols, and Gels (LAGs): In carry-on bags, these must be in containers of 100ml or less, placed in a single transparent, re-sealable plastic bag (max capacity 1 liter).
• Durian and Strong-Smelling Items: Prohibited in both carry-on and checked baggage due to the strong odor.

Tips for Packing Efficiently
To ensure a smooth journey, weigh your bags at home before leaving for the airport. If you are connecting from a long-haul international flight to a domestic Bangkok Airways flight (e.g., flying from Dubai to Chiang Mai via Bangkok), remember that the domestic weight limit (20 kg for Economy) might be lower than your international allowance. Pack heavy items like chargers and shoes in your carry-on (within limits) or pre-book extra weight to avoid stress at the transfer desk.

Pet Travel Policy Overview
Bangkok Airways generally permits the transport of domesticated pets, specifically cats and dogs, on most of its flights. However, the airline prioritizes safety and strictly adheres to regulations, meaning pets are primarily transported in the cargo hold rather than the passenger cabin. Travelers planning to fly with their furry companions to destinations like Koh Samui or Chiang Mai must arrange this service in advance, as space for live animals is limited on specific aircraft types.

Transport Options

In cabin (carry-on)
For general leisure travel, Bangkok Airways does not allow pets in the passenger cabin.

• Allowed pet types: Strictly limited to Service/Guide Dogs accompanying passengers with disabilities.
• Requirements: Service dogs must be properly harnessed and certified. Passengers must notify the airline at least 48 hours in advance.
• General Pets: All other cats and dogs must travel as checked baggage or cargo.

In cargo hold (checked baggage)
This is the standard method for transporting pets with Bangkok Airways.

• Container/crate requirements: Cages must be IATA-approved, rigid plastic (not wire mesh), leak-proof, and strictly secure. The animal must be able to stand up, turn around, and lie down naturally.
• Weight limits: The standard maximum weight for a single container (pet + crate) is typically 32 kg. Heavier items may need to be processed as cargo.
• Aircraft restrictions: Some smaller aircraft (like certain ATR models) may have limitations on the number of crates allowed. It is vital to confirm availability when booking.
• Documentation: A "Live Animal" sticker must be affixed to the crate, and water/food containers must be accessible from the outside.

As cargo (for large animals)
For very large dogs or when the pet is traveling unaccompanied.

• When required: If the combined weight of the pet and crate exceeds the checked baggage limit (usually 32 kg) or if the crate dimensions are too large for the standard hold door.
• Booking procedure: Must be arranged through the Bangkok Airways Cargo department well in advance of the flight date.

Required Documentation
Travelers must present the following documents at the check-in counter:

• Valid Veterinary Passport: Identifying the breed, age, and owner.
• Health Certificate: Issued by a veterinarian (typically within 3-7 days of travel, depending on destination rules).
• Vaccination Records: Proof of valid rabies vaccination and other standard shots.
• Export/Import Permits: Essential for international flights (e.g., flying from Kuala Lumpur to Thailand). Travelers must check the regulations of the destination country.

Service Costs
Pet transportation is not included in the free baggage allowance.

• Fee Calculation: Charges are typically calculated based on the total weight (pet + crate) multiplied by the Excess Baggage rate for that specific route.
• Payment: Fees are usually collected at the airport check-in counter.
• Note: Rates vary significantly between domestic routes (e.g., Bangkok to Phuket) and international sectors.

Preparation Tips

• Crate Training: Ensure your pet is accustomed to the crate weeks before the flight to reduce anxiety.
• Feeding: Feed the pet a light meal approximately 4 hours before departure; do not feed them immediately before flying to avoid airsickness.
• Hydration: Provide a water bottle attached to the crate door that doesn't leak but allows the pet to drink.
• Absorbent Material: Line the bottom of the crate with absorbent pads or newspapers.

Restrictions
For the safety of the animals, strict exclusions apply:

• Brachycephalic (Snub-nosed) Breeds: Breeds such as Pugs, Bulldogs, Shih Tzus, and Persian cats are often prohibited or strictly regulated due to respiratory risks in high-stress environments.
• Aggressive Breeds: Breeds considered dangerous (e.g., Pit Bull Terriers, Rottweilers) may be rejected.
• Young Animals: Puppies and kittens must generally be at least a certain age (often 3-4 months) to travel.
• Pregnancy: Pregnant females are usually not accepted for travel.

Important: Rules regarding aircraft capability and breed restrictions can change. You are strongly advised to contact Bangkok Airways or their General Sales Agent in the UAE at least 48 hours before your planned trip to confirm the specific eligibility of your pet.

FlyerBonus Program

Bangkok Airways offers a rewarding loyalty program known as FlyerBonus. Designed to complement the airline's "Boutique" philosophy, the program allows frequent travelers to earn points not only from flights but also through a wide network of lifestyle partners, making it easy to turn everyday spending into free flights and exclusive travel perks.

Membership Tiers and Benefits
FlyerBonus consists of three membership levels, each offering increasing privileges designed to enhance the travel experience:

• Priority (Entry Level): The starting tier for all new members. Benefits include the ability to earn and redeem points, an extra 5 kg baggage allowance, and access to exclusive member-only promotions.
• Premier: Achieved after earning sufficient qualifying points or flight sectors. Members enjoy Blue Ribbon Club Lounge access (Business Class lounge) regardless of ticket class, an extra 10 kg baggage allowance, priority baggage handling, and waitlist priority for flight reservations.
• Premier Plus: The top tier for the most frequent flyers. Benefits include all Premier perks plus an extra 20 kg baggage allowance, Blue Ribbon Club Lounge access for the member and one companion, priority check-in at Blue Ribbon counters, and the highest priority for reservation waitlists.

Earning Points
Members can accumulate FlyerBonus points through various channels:

• Flights: Points are earned based on the distance flown and the fare class purchased on all Bangkok Airways flights.
• Airline Partners: Earn points when flying with select partner airlines on eligible routes.
• Credit Cards: Transfer points from participating credit card partners (such as KTC, AMEX, and various local banks) directly to your FlyerBonus account.
• Hotels and Car Rentals: Earn points for stays at partner hotel chains (like Centara and Dusit) and car rentals with major international agencies.

Redeeming Points
The program offers flexible redemption options suited to different traveler needs:

• Award Flights: Redeem points for free flights to destinations across Thailand and Asia, including popular spots like Koh Samui, Phuket, and Chiang Mai.
• Points + Cash: If you don't have enough points for a full redemption, you can combine points with cash to book your ticket.
• Lifestyle Awards: Points can be exchanged for hotel stays, car rental vouchers, and other travel-related services.
• Lounge Access: Redeem points for one-time access to the premium Blue Ribbon Club Lounge if you don't hold elite status.

Airline Partnerships
Bangkok Airways is not a member of a major global alliance (such as Star Alliance or oneworld). However, it maintains strong codeshare and interline partnerships with over 20 leading international carriers, including Emirates, Qatar Airways, Thai Airways, and Qantas. This allows for seamless baggage checking and ticketing when connecting from international long-haul flights to domestic Thai routes.

How to Join
Membership is free and open to individuals aged 2 years and older. Travelers can sign up instantly via the official website (flyerbonus.bangkokair.com) to receive their digital membership card and start earning points immediately on their next flight.

A Boutique Approach to Flying
Bangkok Airways sets itself apart from typical regional carriers by operating as a "full-service" airline with a unique boutique twist. Whether you are flying a short hop to Koh Samui or a regional connection to Ho Chi Minh City, the airline ensures that every passenger feels taken care of. The experience is designed to be seamless and comfortable, making it an excellent choice for travelers connecting from long-haul international flights.

Service Classes
Bangkok Airways offers two primary classes of service, both designed to exceed expectations for short-haul travel.

• Economy Class: Unlike many competitors, an Economy ticket with Bangkok Airways includes perks usually reserved for premium travelers. Passengers enjoy comfortable seating with a standard pitch suitable for regional flights. The standout feature is access to the Boutique Lounge at select airports, where all economy passengers can enjoy complimentary snacks, hot and cold beverages, and internet access before boarding.
• Blue Ribbon Class (Business): For those seeking extra privacy and comfort, the Blue Ribbon Class offers a premium experience. Available primarily on Airbus A319 and A320 aircraft, this class features wider seats with generous legroom (often with the middle seat blocked for added space on converted configurations). Travelers in this class gain access to the exclusive Blue Ribbon Club Lounge, which offers a more extensive menu, shower facilities at Bangkok Suvarnabhumi, and personalized service.

In-Flight Dining
One of the airline's most celebrated features is its commitment to serving meals on all flights. While many airlines have switched to "buy-on-board" models, Bangkok Airways continues to provide complimentary meal service to every passenger.

• Economy: Depending on the flight duration, passengers receive a hot meal or a high-quality snack box accompanied by a selection of beverages (juices, tea, coffee, and water).
• Blue Ribbon Class: Business class passengers are treated to a curated menu of Thai and Asian specialties, served on porcelain tableware with full cutlery, alongside a premium selection of wines and beverages.
• Special Meals: Dietary requirements (Vegetarian, Halal, Child Meal, etc.) can be catered to if requested at least 24 hours prior to departure.

Seat Comfort and Fleet Configuration
The airline operates a mixed fleet tailored to its specific route network. On the Airbus A319/A320 jets, used for longer routes like Hong Kong or Manila, the cabin feels spacious with modern reclining seats. On the ATR 72-600 turboprop aircraft, frequently used for island landings like Phuket or Trat, the cabin is compact yet comfortable, with a 2-2 seating configuration that guarantees either a window or an aisle seat for every passenger—there are no middle seats.

Entertainment and Amenities
Given that most flights are relatively short (1 to 2 hours), the aircraft generally do not feature seatback personal entertainment screens. Instead, passengers can enjoy the in-flight magazine, Fah Thai, which covers lifestyle, travel, and culture in the region. It is recommended to download movies or music to your personal devices before the flight. A simplified engaging map is often shown on overhead screens in the jet aircraft.

Special Services
Bangkok Airways prides itself on family-friendly and accessible service.

• Families with Children: The airline offers priority boarding for families with young children. "Junior Pilot" games and activity books are often available to keep little ones entertained. Unaccompanied Minor (UM) services are available for children traveling alone, ensuring they are escorted and supervised throughout the journey.
• Passengers with Reduced Mobility: Wheelchair assistance is available at all airports. Since some island airports use open-air trolleys or stairs for boarding, staff are specially trained to assist passengers with mobility limitations to ensure a safe and dignified transfer to the aircraft.

Bangkok Airways operates a highly specialized network centered around its primary hub in Bangkok, connecting international arrivals to Thailand's most sought-after leisure destinations and key cities across Asia. The airline is particularly renowned for owning and operating unique open-air airports in Koh Samui, Sukhothai, and Trat, offering exclusive and convenient access to these regions. Beyond domestic island hopping, the carrier serves major regional commercial and cultural centers, including Hong Kong, Singapore, and Siem Reap.

Planning a trip with Bangkok Airways, often recognized as "Asia's Boutique Airline," can be a seamless experience with a few strategic preparations. Since the airline operates its primary hub in Bangkok, it serves as an excellent connector to various tropical getaways. To secure the most competitive fares, it is generally advisable to book your tickets at least several weeks in advance. This is particularly important for exclusive routes like Koh Samui, where demand is consistently high throughout the year. Keep an eye out for "Web Promotion" fares, which are often released on the airline's official channels and offer significant value compared to standard pricing.

For a smooth start to your journey, take advantage of the online check-in service, which typically becomes available 24 hours prior to departure. This allows you to bypass long queues at the airport counters. Downloading the airline's mobile app is highly recommended; it serves as a handy travel companion where you can manage your itinerary, select your preferred seat, and access your digital boarding pass. Using the app also ensures you receive real-time notifications regarding gate changes or schedule updates.

One of the standout features of flying with this carrier is that lounge access is often included for all passengers, not just those in business class. When planning your airport arrival time, factor in an extra hour to relax in these boutique lounges, where you can enjoy complimentary snacks and beverages before your flight to destinations like Phuket or Chiang Mai. Regarding seat selection, early booking allows you to secure window seats, which offer stunning aerial views when approaching island airports.

Finally, travel insurance is an essential addition to your booking checklist. Whether you are flying a short regional hop to Siem Reap or a domestic connection to Krabi, having comprehensive coverage protects you against unforeseen events such as flight delays, cancellations, or baggage issues. By securing insurance and organizing your digital documents ahead of time, you ensure that your focus remains on enjoying the unique boutique service and your upcoming adventure.

Founding and Early Vision
The story of Bangkok Airways began in 1968, not as a commercial carrier, but as "Sahakol Air," a charter service provider supporting oil and gas exploration in the Gulf of Thailand. It was the first private aviation company in the country, laying the groundwork for a liberalized aviation market. In 1986, recognizing the growing potential of tourism, the company officially rebranded as Bangkok Airways and began scheduled domestic operations. This marked a significant turning point, as it became Thailand's first privately-owned domestic airline, breaking the long-standing state monopoly and offering travelers new choices for exploring the Kingdom.

Infrastructure and Airport Development
A defining moment in the airline's history was its bold decision to build and operate its own airports, a strategy that remains unique in the aviation industry. In 1989, it opened Samui Airport, transforming Koh Samui from a backpacker secret into a world-class luxury destination. This move secured the airline an exclusive gateway to one of Thailand's most popular islands. Following this success, the airline inaugurated Sukhothai Airport in 1996 to serve the ancient capital and UNESCO World Heritage site, and later Trat Airport in 2003, providing access to the Chang archipelago.

Establishment of "Asia's Boutique Airline"
In 2004, the company celebrated its 36th anniversary by unveiling its new positioning as "Asia's Boutique Airline." This rebranding was more than a slogan; it formalized the carrier's commitment to full-service hospitality, including exclusive lounge access for all passengers and premium in-flight dining. During this period, the airline aggressively expanded its route network beyond Thailand, launching flights to key cultural and economic hubs such as Hong Kong, Singapore, and Siem Reap, effectively linking the Angkor Wat complex with Thailand's beaches.

Fleet Evolution
Over the decades, the fleet has evolved to meet the specific demands of its diverse network. In the early years, the airline operated propeller aircraft like the Shorts 330 and Dash 8. To support regional expansion and longer routes to cities like Shanghai and Dhaka, the airline introduced jet aircraft, initially utilizing the Boeing 717 before transitioning to a modern all-Airbus fleet of A319s and A320s. Simultaneously, for island hopping into airports with shorter runways, the airline standardized its turboprop fleet with the reliable and eco-efficient ATR 72-600, creating a balanced mix of speed and accessibility.

Modern Milestones and Strategic Partnerships
In 2014, Bangkok Airways completed a major financial milestone by listing on the Stock Exchange of Thailand, strengthening its capital base for future growth. Rather than pursuing traditional mergers, the airline has focused on establishing a robust network of codeshare partnerships. Today, it serves as a crucial regional connector for major global carriers—such as Emirates, Qatar Airways, and Qantas—seamlessly transferring long-haul passengers arriving in Bangkok or Phuket to boutique destinations across the region.