Asiana Airlines

Asiana Airlines has established itself as a premier global carrier, originating from South Korea to connect the world with distinct Asian hospitality and operational excellence. Since its inception in 1988, the airline has grown rapidly from a domestic carrier into a major international force, joining the prestigious Star Alliance and earning accolades for its top-tier service standards. With its primary base in Seoul, Asiana serves as a vital bridge between East Asia and key destinations across the Americas, Europe, and Oceania, offering passengers a seamless and comfortable travel experience.

Commitment to Excellence and Service
Asiana Airlines acts on a philosophy centered around "Maximum Safety and Customer Satisfaction." The carrier is renowned for its refined in-flight service, often recognized by industry arbiters like Skytrax, which has awarded Asiana the esteemed 5-Star Airline rating. Their mission focuses on providing sophisticated services that exceed passenger expectations while maintaining uncompromised safety standards.

Modern Fleet and Network
The airline operates a diverse and modern fleet designed for both regional efficiency and long-haul comfort. This includes state-of-the-art aircraft such as the Airbus A350 and A380, alongside reliable Boeing models like the B777 and B747 freighters. This robust fleet allows Asiana to maintain a high-frequency network, including popular routes to major cities like Tokyo, Shanghai, and Los Angeles, ensuring travelers have reliable connections to the world's economic and cultural centers.

Safety and Achievements
Safety is the core value of Asiana's management. The airline invests heavily in comprehensive maintenance programs and rigorous crew training to ensure every flight meets the highest global safety standards. Over the years, Asiana has received numerous awards not only for its service quality but also for its environmental efforts and operational integrity, solidifying its reputation as a leading choice for travelers visiting destinations like Bangkok and beyond.

For travelers in the United Arab Emirates, Asiana Airlines primarily provides service through its General Sales Agent (GSA), Sharaf Travel, as well as its global digital channels. While the airline does not currently operate direct passenger flights to the UAE, utilizing major hubs like Seoul for connections, local support is available in Dubai and Abu Dhabi for ticketing and reservation assistance.

Official Website
For the most direct access to flight schedules, online booking, and managing your itinerary, visit the official global website.
flyasiana.com

Contact Information
Below are the dedicated contact details for assistance within the UAE and global support channels:

• Official Website: flyasiana.com
• Local Reservations (GSA - Sharaf Travel): +971 4 397 6161 (Dubai) or +971 2 676 0900 (Abu Dhabi)
• Global 24/7 Reservation Center: +82 2 2669 8000 (Korea) or +1 800 227 4262 (US)
• Email (GSA): wecare@sharaftravel.com
• Mobile App: Asiana Airlines (Available on iOS and Android)

Social Media
Stay updated with the latest announcements, promotions, and travel news through Asiana Airlines' official social media profiles:

• Facebook: facebook.com/flyasiana
• Instagram: instagram.com/flyasiana
• X (Twitter): twitter.com/FlyAsiana
• YouTube: youtube.com/asianaairlines

Local Offices in United Arab Emirates
Physical customer service is provided by the appointed General Sales Agent. It is recommended to call in advance to confirm operating hours.

• Dubai Office (GSA):
  Sharaf Travel Building, Khalid Bin Al Waleed Street, Bur Dubai, Dubai, UAE
• Abu Dhabi Office (GSA):
  Sharaf Travels LLC, Al Reem Plaza, Electra Street, Abu Dhabi, UAE

Emergency & 24/7 Support
For urgent matters outside of local business hours, such as last-minute changes or missed connections, travelers should contact the Global Reservation Center in Seoul at +82 2 2669 8000, which operates daily.

Preparing for your journey with Asiana Airlines is straightforward thanks to their clear and generous baggage policies. Whether you are flying regionally to Osaka or crossing the Pacific to Los Angeles, understanding the allowance for your specific class and route will ensure a smooth check-in experience.

Carry-on Baggage

Passengers are permitted to bring cabin baggage on board, provided it fits in the overhead bin or under the seat in front. The allowance depends on your travel class:

• Economy Class: 1 piece up to 10kg (22lbs).
• Business Class & Business Suite: 2 pieces, each up to 10kg (22lbs).

In addition to the main carry-on bag, you may bring one small personal item such as a handbag, laptop computer, or briefcase. The maximum dimensions for carry-on luggage (length + width + height) must not exceed 115 cm (45 inches).

Checked Baggage Allowance

Asiana Airlines operates on a "Piece Concept" for international flights. The free baggage allowance varies significantly depending on your route and class of service.

• Economy Class:
  • Routes to/from the Americas (e.g., US, Canada): 2 pieces, max 23kg (50lbs) each.
  • Non-Americas routes (e.g., within Asia to Beijing or Europe): 1 piece, max 23kg (50lbs).
• Business Class & Business Suite: 2 pieces, max 32kg (70lbs) each.

Note for Infants: Infants traveling on an infant fare (10% of adult fare) are typically allowed one piece of checked baggage up to 10kg (22lbs) plus a collapsible stroller or car seat.

Excess Baggage Fees

If your luggage exceeds the free allowance in number, weight, or size, additional charges will apply. Fees vary based on the route and the duration of the flight. Heavy bags between 24kg and 32kg usually incur a surcharge, and bags over 32kg may not be accepted or will require special cargo arrangements. It is highly recommended to purchase excess baggage allowance online in advance for potential discounts.

Special Baggage Items

Sports Equipment
Items such as golf bags, ski equipment, and snowboards can generally be transported as part of your free baggage allowance. If the total weight of your sports equipment plus your ordinary checked bag exceeds the weight limit, excess fees will apply. Always pack sports gear in dedicated hard cases to prevent damage.

Musical Instruments
Small instruments like violins that fit within carry-on dimensions can be brought into the cabin. For larger instruments like cellos or guitars that you wish to keep with you, an "Extra Seat" must be purchased. Alternatively, instruments can be checked as special baggage, provided they are packed in secure, hard-shell cases.

Restricted and Prohibited Items

For safety reasons, strict rules apply to certain items:

• Prohibited in Checked Baggage: Lithium batteries (spare/loose), electronic cigarettes, and lighters/matches. These must be carried in the cabin.
• Prohibited in Cabin: Sharp objects (knives, scissors), tools, sports bats, and liquids exceeding 100ml (3.4oz) per container.
• Dangerous Goods: Explosives, compressed gases, and flammable liquids are strictly forbidden on the aircraft.

Tips for Efficient Packing

To avoid delays at the airport, consider these travel tips:

• Weigh at Home: Use a portable scale to ensure your bags are within the 23kg or 32kg limit before leaving for the airport.
• Label Everything: Attach a sturdy name tag with your current contact information to every bag, inside and out.
• Keep Essentials Close: Pack medications, travel documents, and valuable electronics in your carry-on, never in your checked luggage.
• Check the Route: If your itinerary involves a connection with another carrier or a domestic flight to cities like Jeju City, verify the baggage rules for the other airline as they may differ.

Asiana Airlines understands that pets are part of the family and welcomes dogs, cats, and household birds on their flights. Whether traveling in the cabin with you or in the temperature-controlled cargo hold, the airline provides specific services to ensure the safety and comfort of your animal companions throughout the journey.

Transport Options

In Cabin (Carry-on)

Small pets that fit comfortably in a carrier may travel in the cabin with their owners. This option is subject to space availability, so early reservation is essential.

• Carrier Dimensions: Maximum combined length, width, and height of 115 cm (45 in). Height must not exceed 21 cm (8 in) for hard cases or 26 cm (10 in) for soft cases.
• Maximum Weight: Up to 7 kg (15 lbs), including the weight of the carrier.
• Allowed Pet Types: Dogs, cats, and household birds only.
• Limits: One pet per passenger (two birds or puppies/kittens under 6 months may be allowed in one cage).

In Cargo Hold (Checked Baggage)

Larger animals that exceed the cabin weight limit must travel as checked baggage in the aircraft's cargo hold, which is pressurized and temperature-controlled.

• Container Requirements: Must be IATA-approved, rigid (metal, wood, or hard plastic), leak-proof, and ventilated.
• Weight and Size Limits: The combined weight of the pet and cage must typically be under 45 kg (99 lbs). Animals exceeding this must fly as cargo.
• Temperature Restrictions: Travel may be restricted if outside temperatures at departure or arrival airports are extreme (too hot or too cold).
• Documentation: Copies of all health and vaccination certificates attached to the crate.

As Cargo

For very large animals, unaccompanied pets, or travel to countries with specific cargo-only entry regulations, Asiana Cargo services must be used.

• When Required: If the pet + crate exceeds 45 kg (99 lbs) or for certain aircraft types lacking ventilated holds.
• Special Requirements: Requires a separate airway bill and booking through the cargo department.
• Booking Procedure: Must be arranged well in advance through a freight forwarder or Asiana Cargo directly.

Required Documentation

Failure to present correct documentation may result in the denial of transport. Requirements vary significantly by destination.

• Veterinary Passport: Identification and breed information.
• Health Certificate: Issued by a veterinarian, typically within 10 days of travel.
• Vaccination Records: Proof of valid rabies vaccination (often at least 30 days prior).
• International Certificates: Quarantine certificates required by the destination country (e.g., for flights to Seoul or Tokyo).

Service Costs

Fees are charged per cage and vary based on the route and total weight.

• In-Cabin Fee: Approximately USD 100–200 per segment (varies by region).
• Cargo Hold Fee: Approximately USD 150–300+ depending on weight brackets and distance.
• Note: Prices are subject to change and currency exchange rates; verify exact amounts during booking.

Preparation Tips

Proper preparation helps reduce stress for your pet during the flight.

• Carrier Familiarization: Let your pet get used to the crate weeks before the trip.
• Feeding: Feed a light meal 2–4 hours before departure; do not feed right before flying.
• Hydration: Provide a small water bottle attached to the crate door.
• Comfort: Place an absorbent pad on the crate floor; avoid bulky toys.

Restrictions

Asiana Airlines enforces strict safety rules regarding specific breeds and conditions.

• Prohibited Breeds (Checked): Brachycephalic (snub-nosed) dogs (e.g., Pugs, Bulldogs) are often restricted from the cargo hold due to breathing risks.
• Aggressive Animals: Animals showing aggressive behavior or fierce dogs (e.g., Pit Bulls, Rottweilers) may be refused.
• Prohibited Animals: Rodents, reptiles, turtles, and other non-household animals are generally not permitted.
• Exceptions: Recognized service dogs accompanying passengers with disabilities travel free of charge and have different rules.

Important: Regulations and aircraft capabilities can change. It is strongly recommended to contact Asiana Airlines reservations at least 48 hours in advance to confirm your pet's booking and specific requirements.

Loyalty Program: Asiana Club

Asiana Club is the rewarding frequent flyer program of Asiana Airlines, designed to enhance the travel experience for its members through valuable benefits and mileage accrual. Membership allows travelers to earn miles not only on flights to major hubs like Seoul but also through a wide network of global partners, which can be redeemed for flights, upgrades, and more.

Membership Tiers

Asiana Club features a tiered structure where elite status is determined by the number of miles flown or boarding count within a reference period.

• Silver: The entry-level tier granted immediately upon enrollment with no threshold requirements.
• Gold: Offers lounge coupons, separate check-in counters, and additional baggage allowances.
• Diamond: Grants access to Business Class lounges, priority boarding, and Star Alliance Gold status.
• Diamond Plus: Provides peak season mileage discount coupons and lifetime membership options.
• Platinum: The highest tier delivering exclusive concierge services and maximum mileage validity.

Earning Miles

Members can accumulate miles quickly through various travel and lifestyle activities.

• Flights: Earn miles based on distance and booking class when flying Asiana or Star Alliance partners.
• Hotels: Collect miles per stay at partner hotel chains worldwide.
• Car Rentals: Earn credits when renting vehicles from major international agencies.
• Shopping: Accumulate points through duty-free purchases and partner merchants.
• Credit Cards: Use co-branded cards to earn miles on everyday spending.

Redeeming Miles

Accumulated miles offer flexibility and can be used for a variety of travel rewards.

• Award Flights: Book bonus tickets to destinations like Osaka or Shanghai.
• Seat Upgrades: Use miles to upgrade from Economy to Business Class on eligible flights.
• Excess Baggage: Pay for extra luggage weight or pieces using your mileage balance.
• Family Mileage Plan: Pool miles with registered family members to redeem larger awards faster.
• Partner Awards: Book flights on Star Alliance partner airlines using Asiana Club miles.

Alliance Membership

Asiana Airlines is a key member of Star Alliance, the world's largest airline alliance, ensuring seamless travel globally.

• Global Reach: Enjoy recognition and benefits across 26 member airlines.
• Status Matching: Asiana Diamond and higher tiers equate to Star Alliance Gold status.
• Key Partners: Connect easily with carriers like United, Lufthansa, and Singapore Airlines.

How to Join

Becoming a member of Asiana Club is simple and free of charge.

• Online Registration: Sign up instantly via the official Asiana Airlines website.
• Mobile App: Download the Asiana app to register and access your digital membership card.
• In-Flight: Ask cabin crew for an enrollment form during your flight.

Asiana Airlines is synonymous with world-class service and Korean hospitality. Renowned for its "Customer Satisfaction" philosophy, the airline ensures that every journey, whether a short regional hop or a transpacific voyage, is comfortable and memorable. With a focus on high-quality amenities, spacious seating, and award-winning cuisine, Asiana consistently ranks among the world's top airlines.

Economy Class

Asiana Airlines’ Economy Class is frequently praised for offering more legroom and comfort than industry standards. Designed ergonomically to reduce fatigue on long flights, the slim-fit seats maximize personal space.

• Seat Comfort: On most long-haul aircraft like the Airbus A350, passengers enjoy a generous seat pitch of up to 32–33 inches, adjustable headrests, and ample recline.
• Amenities: For overnight flights to destinations such as Los Angeles, travelers receive a basic amenity kit containing slippers and a toothbrush set—a thoughtful touch rarely seen in standard economy cabins.
• Entertainment: Every seat is equipped with a personal monitor offering the "OZ Enter" in-flight entertainment system, featuring the latest movies, music, and games.

Business Class & Business Smartium

For those seeking luxury and privacy, Asiana offers a premium experience tailored for rest and productivity. The specific product depends on the aircraft type, but the standard remains exceptionally high.

• Business Smartium: Available on the A350, A380, and B777 fleets, these seats feature a staggered layout ensuring direct aisle access for every passenger. The seats convert into fully flat beds spanning over 74 inches, perfect for sleeping on flights to Seoul and beyond.
• Standard Business: On regional routes, such as those to Tokyo or Shanghai, the airline provides wide, comfortable reclining seats with ample workspace and footrests.
• Premium Services: Business Class passengers enjoy priority check-in, extra baggage allowance, access to exclusive lounges, and high-end amenity kits featuring luxury skincare products.

Business Suite

On the flagship Airbus A380 aircraft, Asiana offers the "Business Suite," an ultra-premium class that replaces the traditional First Class. This private sanctuary features enclosed suites with sliding twin doors, a 32-inch HD monitor, and a fully flat bed. It is designed to provide maximum privacy and comfort for the most discerning travelers.

In-Flight Dining

Asiana Airlines takes immense pride in its catering, often collaborating with top chefs and sommeliers to create a restaurant-in-the-sky experience. The airline is famous for popularizing Korean cuisine globally.

• Korean Royal Cuisine: Passengers in all classes can enjoy the signature "Bibimbap" (mixed rice with vegetables), widely considered one of the best economy class meals in the sky. On select routes, "Yeongyang Ssambap" (nutritious vegetable wraps) is also served.
• Western & Asian Options: A variety of international dishes are available, ranging from tender steaks in premium cabins to savory noodle dishes on routes to Bangkok or Hanoi.
• Beverages: The wine selection is curated by award-winning sommeliers, and passengers can also enjoy eco-friendly Rainforest Alliance Certified coffee.

Entertainment and Wi-Fi

The "OZ Enter" system provides hours of on-demand entertainment, including Hollywood blockbusters, Asian cinema, documentaries, and games. AC power outlets and USB ports are available at every seat on most international aircraft, keeping devices charged. Additionally, in-flight Wi-Fi and roaming services are available on the Airbus A350 fleet, allowing passengers to stay connected with family or work while cruising at 35,000 feet.

Special Services

Asiana Airlines is dedicated to making travel accessible and stress-free for all passengers.

• Family Service: The "Happy Mom" service creates a convenient environment for mothers traveling with infants, offering bassinet bookings and dedicated assistance.
• Unaccompanied Minors: Children traveling alone are guided safely from the check-in counter to their guardian at the destination.
• Accessibility: Comprehensive support is available for passengers with disabilities or mobility restrictions, including wheelchair assistance and specialized seating arrangements.

Asiana Airlines operates a comprehensive route network centered around its primary global hub in Seoul. The carrier provides high-frequency connections to major cities across East Asia, domestic favorites, and key international business centers, ensuring seamless travel options for passengers worldwide.

To secure the best fares with Asiana Airlines, it is advisable to book your tickets well in advance, typically 3 to 6 months before your planned departure date. Prices tend to rise as the travel date approaches, especially during peak holiday seasons and summer months. If your schedule allows, try to be flexible with your travel dates; flying mid-week often results in lower ticket prices compared to weekends. Additionally, signing up for the airline's newsletter or joining the Asiana Club frequent flyer program is a great way to receive alerts about exclusive deals and seasonal promotions.

Streamline your airport experience by utilizing the online check-in service, which is available via the website and mobile app. This feature generally opens 48 hours prior to departure and allows you to confirm your details and obtain a mobile boarding pass, saving you valuable time at the airport. The official mobile app is also an essential travel companion, offering features like real-time flight status updates, baggage tracking, and easy access to your itinerary, ensuring a hassle-free journey through their main hub in Seoul.

For maximum comfort, especially on long-haul flights, consider selecting your seat as early as possible. You can choose your preferred spot during the booking process or later through the "Manage Booking" section. whether you prefer a window seat for the views or an aisle seat for easy access, early selection ensures better availability. Finally, always consider purchasing comprehensive travel insurance to cover unexpected events such as flight cancellations or lost luggage, giving you peace of mind as you travel.

History and Development

Founding and Early Years
Asiana Airlines was established in 1988 by the Kumho Asiana Group, marking a significant turning point in South Korean aviation history. Its formation ended the longstanding monopoly on the country's civil aviation industry, introducing a new era of competition and service quality. Operating from its hub in Seoul, the airline initially focused on domestic connections to cities like Busan and Gwangju, rapidly establishing a reputation for punctuality and customer-centric service known as "Customer Satisfaction Management."

International Expansion and Star Alliance
The 1990s saw aggressive international growth. Asiana launched its first international flights to Tokyo, quickly followed by expansion into Southeast Asia and North America. A major milestone was reached in 2003 when Asiana Airlines joined Star Alliance, the world’s largest global airline alliance. This strategic move significantly broadened its network, allowing passengers seamless connectivity to global destinations and cementing its status as a major carrier.

Fleet Evolution and Modernization
From its early days operating classic Boeing models, Asiana has continuously modernized its fleet to enhance efficiency and passenger comfort. The airline has progressively introduced next-generation aircraft, including the Airbus A380 for high-demand routes and the eco-friendly Airbus A350 for long-haul services to destinations such as Los Angeles. This fleet evolution underscores the carrier's commitment to reducing carbon emissions while offering state-of-the-art in-flight amenities, including advanced air filtration systems and in-flight connectivity.

Strategic Growth and Subsidiaries
To cater to the diverse needs of modern travelers, Asiana Airlines expanded its business model by establishing low-cost subsidiaries. Air Busan was launched to serve the southeastern region of Korea, followed by Air Seoul, which focuses on high-demand short-haul international routes. These strategic additions allowed the parent company to focus on premium full-service operations while maintaining a strong foothold in the competitive budget travel market.

Innovation and Awards
Throughout its history, Asiana has been at the forefront of service innovation. It was one of the first airlines to ban in-flight smoking in the mid-1990s and has consistently received the highest accolades for its service standards. The airline has been awarded the prestigious 5-Star Airline rating by Skytrax multiple times, a testament to its dedication to excellence. Today, Asiana continues to evolve, integrating advanced digital technologies and sustainable practices to lead the industry into the future.