Peach Airlines

Peach Aviation, widely known simply as Peach, has established itself as a vibrant and innovative force in Japanese aviation since its launch. As Japan's first dedicated low-cost carrier (LCC), it operates with a philosophy that combines affordability with the renowned reliability of Japanese transport standards. Backed by All Nippon Airways (ANA), Peach has successfully bridged the gap between budget travel and quality service, sporting a distinctive fuchsia fleet that represents energy and cuteness (kawaii). For travelers visiting from abroad, the airline offers a seamless and economical way to hop between Japan's major islands and key Asian metropolises without compromising on safety or comfort.

Extensive Regional Network
Peach serves as a vital connector within East Asia, utilizing Osaka (Kansai) as its primary gateway. The airline's network is perfect for tourists looking to explore beyond the capital, with frequent flights linking Tokyo to the tropical beaches of Okinawa and the snowy landscapes of Sapporo. Additionally, it provides easy access to cultural hubs like Fukuoka, Nagoya, and Sendai. For those extending their journey across borders, Peach operates popular routes to international destinations including Seoul, Taipei, Hong Kong, and Bangkok.

Fleet and Safety Excellence
The airline operates a modern, all-Airbus fleet comprised primarily of the A320 family, including the fuel-efficient A320neo. Being part of the ANA Group allows Peach to leverage extensive maintenance expertise and rigorous safety protocols, ensuring a high standard of operational security. This commitment to safety, paired with a relatively young fleet, has helped the airline build a strong reputation for reliability among both domestic commuters and international visitors.

Company Values and Passenger Experience
Peach aims to make air travel "simple, easy, and satisfying," focusing on creating lasting connections between people and cultures. While it operates on a low-cost model, the airline prides itself on a friendly and approachable service style. Passengers can customize their experience by choosing from various fare types, allowing them to pay only for the amenities they need, such as checked baggage or seat selection. This flexibility makes it an attractive option for adventurers who prefer to spend their budget on experiences at their destination rather than on the flight itself.

For travelers in the United Arab Emirates planning a trip with Peach Aviation, it is important to note that the airline currently does not operate direct flights to or from the UAE, nor does it maintain a local branch office in the region. Consequently, customer support is primarily handled through their international channels and digital platforms. The most efficient way to manage bookings or seek assistance is through their official global website and online chat services, which are available in English.

Official Website

Access the airline's official English-language platform for flight schedules, reservations, and support:

• Official Website: flypeach.com/en

Contact Information

As there are no local customer service numbers for the United Arab Emirates, passengers should use the international contact details provided below. Please be aware that international calling charges will apply when dialing Japan.

• International Customer Service: +81-3-6731-9241 (Available 9:00 – 18:00 Japan Standard Time)
• Live Chat Support: Available on the official website (Recommended for fastest response)
• Online Contact Form: Accessible via the "Support" section on the website for non-urgent inquiries
• Mobile App: "Peach" app available on the App Store and Google Play

Social Media

Stay updated on the latest promotions and operational news through Peach Aviation's official social media channels:

• Facebook: facebook.com/peach.aviation.global
• X (Twitter): twitter.com/Peach_Aviation
• Instagram: instagram.com/flypeach
• YouTube: youtube.com/user/PeachAviation

Local Offices in United Arab Emirates

• Local Office: Currently, there are no physical Peach Aviation offices or ticketing counters available in Dubai, Abu Dhabi, or other emirates.
• Airport Desk: The airline does not have a dedicated service desk at UAE airports.

Customer Support Availability

Telephone support operates according to Japan Standard Time (JST), which is 5 hours ahead of the United Arab Emirates. For urgent matters outside of these hours, the automated chat service on the official website is available 24/7 to assist with frequently asked questions regarding baggage, flight changes, and refunds.

Carry-On Baggage Allowance

As a low-cost carrier, Peach Aviation maintains strict policies regarding carry-on luggage to ensure punctual departures and cabin safety. Regardless of your fare type, every passenger is entitled to bring two items into the cabin: one specific personal item (such as a handbag, camera bag, or umbrella) and one bag that fits in the overhead bin.

Critical Weight Limit: The combined weight of these two items must not exceed 7.0 kg. Peach is known for strictly enforcing this rule at airport counters and boarding gates. If your cabin baggage exceeds this weight, you will be required to check it in, likely incurring an additional fee.

Dimensions: The dimensions for the main carry-on bag must be within 50 cm x 40 cm x 25 cm (including handles and wheels), and the sum of the three dimensions should not exceed 115 cm. Ensuring your bag fits within these limits helps avoid delays during boarding.

Checked Baggage Guidelines

Your checked baggage allowance depends entirely on the fare type you select when booking. Understanding these categories can help you save money, especially if you plan to bring souvenirs back from destinations like Tokyo or Sapporo.

• Simple Peach: This is the most basic fare and does not include any checked baggage. You must pay a fee for every bag you check.
• Value Peach: Includes one piece of checked baggage free of charge.
• Prime Peach: Includes two pieces of checked baggage free of charge.

Weight and Size Limits:
The standard maximum weight for a single piece of checked baggage is 20 kg. The total linear dimensions (length + width + height) must not exceed 203 cm. Bags weighing between 20 kg and 32 kg incur an additional "Heavy Baggage" fee. No single piece of luggage weighing more than 32 kg will be accepted.

Excess Baggage and Fees

If you anticipate traveling with more luggage than your allowance permits, it is highly recommended to purchase additional baggage allowance online before your flight. The fees charged at the airport counter or contact center are significantly higher than those available through the website.

Fees vary based on the "Zone" of your flight route. For instance, a domestic flight from Osaka to Fukuoka (Zone A) will have a different fee structure compared to an international flight to Taipei or Bangkok (Zone B). Always check the specific fee table for your route on the official website before traveling.

Special Items: Sports Equipment and Instruments

Sports Equipment:
Items such as skis, snowboards, golf bags, and bicycles are not included in the standard baggage allowance and cannot be counted as regular checked bags. They are subject to specific "Sports Equipment" fees based on their type and route. Surfboards and bicycles must be properly packed in protective cases. For example, if you are flying to Okinawa for a cycling trip, you must book space for your bicycle in advance as cargo space is limited.

Musical Instruments:
Small instruments can be brought on board as carry-on if they fit within the size limits (combined with your personal item). For larger instruments like cellos or guitars that you do not wish to check, you may purchase an "Extra Seat" to secure the instrument in the cabin next to you.

Restricted and Prohibited Items

Safety regulations in Japan are rigorous. Please be mindful of the following common restrictions:

• Batteries: Lithium-ion batteries and portable power banks strictly cannot be checked in. They must be carried in your hand luggage.
• Lighters: Generally, only one lighter per person is allowed and it must be carried on your person, not in checked luggage.
• Liquids (International): For international flights, such as those to Seoul or Hong Kong, liquids in carry-on bags must be in containers of 100ml or less, placed in a single transparent, resealable plastic bag (max 1 liter).
• Liquids (Domestic): On domestic flights, slightly looser rules apply, but beverages may be inspected at security.

Smart Packing Tips for Peach Travelers

To ensure a smooth journey with Peach, consider these practical tips:

• Weigh at Home: Use a portable luggage scale to ensure your carry-on is under 7.0 kg. The airline often weighs bags at the gate.
• Book Early: Add checked baggage to your booking as soon as you know you need it. Adding it at the airport is the most expensive option.
• Consolidate: If traveling in a group, remember that baggage weight cannot be pooled between passengers. Each bag is weighed individually against the passenger's allowance.
• Keep Valuables Close: Always keep cash, travel documents, and fragile electronics in your personal carry-on item.

Pet Travel Policy Overview

Peach Aviation maintains a strict policy regarding animal transportation to ensure the safety and comfort of all passengers. generally, the airline does not accept pets of any kind (including dogs, cats, birds, insects, or reptiles) either in the aircraft cabin or as checked baggage. The only exception to this rule is for recognized assistance dogs accompanying passengers with disabilities.

Transport Options

In Cabin (Carry-on)

• Standard Pets: Not permitted. There are no allowances for pet carriers in the cabin under any circumstances.
• Assistance Dogs: Guide dogs, hearing dogs, and mobility assistance dogs are allowed to accompany their owners in the cabin free of charge.
• Emotional Support Animals: These are classified as pets under Peach Aviation's policy and are not permitted in the cabin.
• Requirements for Assistance Dogs: The dog must be seated at the passenger's feet and must not occupy a seat. No carrier is required, but the dog must be harnessed.

In Cargo Hold (Checked Baggage)

• Policy: Peach Aviation does not offer a service to transport animals in the cargo hold.
• Exceptions: None. This applies to all domestic and international routes.

As Cargo (Air Freight)

• Policy: The airline does not accept live animals as air cargo.
• Recommendation: Passengers needing to transport pets must use a different airline or a specialized animal shipping company.

Required Documentation (Assistance Dogs Only)

For passengers traveling with a recognized assistance dog, the following documentation is essential:

• Assistance Dog Certificate: Proof of certification (e.g., ID card, harness tag) confirming the dog's status as a guide, hearing, or service dog.
• Rabies Vaccination Certificate: Required for all dogs, valid and up to date.
• Health Certificate: A veterinary statement confirming the dog is fit to fly.
• Quarantine Documents (International): For flights entering Japan (e.g., to Osaka or Tokyo), valid import quarantine certificates issued by the Animal Quarantine Station are mandatory.

Service Costs

• Assistance Dogs: Free of charge.
• Standard Pets: Service not available.

Preparation Tips

• Advance Notification: Contact the Peach Contact Center at least 3 business days prior to departure if traveling with an assistance dog.
• Quarantine Checks: For international travel, ensure all import/export requirements for the destination country are met weeks in advance.
• Harnessing: Ensure the assistance dog is accustomed to wearing a harness for the duration of the flight.
• Toilet: Manage the dog's feeding and watering schedule so they do not need to relieve themselves during the flight.

Restrictions

• Prohibited Animals: All household pets (cats, dogs, rabbits, hamsters, etc.).
• Prohibited Items: Insects (beetles, etc.), goldfishes, turtles, and crabs are strictly banned.
• Emotional Support Animals: Not accepted for transport.
• Behavior: Even assistance dogs may be refused if they display aggressive behavior, bark excessively, or pose a hygiene risk.

Important: Rules regarding assistance animals can be complex, especially for international flights. We strongly recommend contacting Peach Aviation directly to verify the latest requirements before booking your ticket.

Peach Points: A Simple Reward System

Unlike traditional legacy carriers, Peach Aviation does not operate a standard frequent flyer program with elite status tiers or mileage accumulation based on distance flown. Instead, the airline utilizes a straightforward digital currency system known as Peach Points. This system is designed to offer flexibility and convenience for travelers, particularly those planning multiple trips within Japan or to nearby regional destinations.

How Peach Points Work

Peach Points function as a form of electronic credit that can be used to pay for fares, taxes, and optional fees such as baggage and seat selection. The system is intuitive:

• Value: 1 Peach Point is equivalent to 1 Japanese Yen (JPY).
• Usage: Points can be used for partial or full payment of a booking. If the points do not cover the entire cost, the remaining balance can be paid via credit card.
• Transferability: Points are generally issued to a specific individual and are non-transferable to friends or family, although they can be used to book tickets for others as long as the point holder is part of the traveling party or the "sponsor" of the booking (subject to specific promotion rules).

Acquiring Peach Points

Travelers visiting from the UAE typically encounter Peach Points in one of three ways:

• Refunds: For certain fare types (such as Value Peach or Prime Peach), cancellations are often refunded in the form of Peach Points rather than cash. This allows you to retain the value of your ticket for a future trip to destinations like Osaka or Tokyo.
• Purchase: Passengers can purchase points directly to gift to others or to top up their own balance.
• Campaigns: The airline occasionally runs promotional campaigns where points are awarded as prizes or incentives.

Relationship with ANA Mileage Club

As a subsidiary of All Nippon Airways (ANA), Peach Aviation has a unique connection with Japan's largest airline loyalty program, the ANA Mileage Club. While you typically cannot earn ANA miles for flights operated by Peach, there is a valuable redemption option available:

• Exchange Miles for Points: Members of the ANA Mileage Club can exchange their accumulated ANA miles for "e-gift cards" which can then be converted into Peach Points. This is an excellent option for travelers who have miles expiring or wish to use their miles to explore regional Japan on budget-friendly routes to Sapporo or Okinawa.

Validity and Expiration

It is important to monitor the validity period of your points. Peach Points are generally valid for 180 days from the date of issuance. Once expired, they cannot be reinstated. For tourists planning a one-time holiday to Japan, it is best to use any points acquired (for example, through a refund) immediately or ensuring your travel dates fall within the validity window.

Service Classes and Cabin Configuration

As a low-cost carrier committed to affordability, Peach Aviation operates a streamlined all-Economy Class cabin on its Airbus A320 fleet. There are no separate Business or First Class sections. However, the airline offers a high degree of flexibility through its seat selection service, allowing passengers to customize their comfort level based on their budget and needs. Whether you are taking a short hop to Fukuoka or a longer international flight to Bangkok, you can choose the specific seat type that suits you best.

Seat Selection and Comfort Features

The cabin features a standard 3-3 configuration with modern leather seats. While the standard seat pitch is compact, typical of budget airlines (approximately 28 inches), Peach categorizes its seats into four distinct types, which can be reserved for a fee:

• Fast Seat: These are the most premium seats located in the very first row and at the emergency exits (rows 12 and 13). They offer extra legroom for added comfort and include priority baggage claim benefits, ensuring you are among the first to leave the airport upon arrival.
• Smart Seat: Located in rows 2 through 11, as well as all window seats in the rear half of the cabin (rows 14 to 30). These are ideal for passengers who want to disembark relatively quickly or enjoy the view during flights to scenic destinations like Ishigaki.
• Pleasure Seat: These consist of the aisle seats in the rear half of the cabin (rows 14 to 30). They are a great value option for those who prioritize easy access to the aisle but do not require the forward location of a Smart Seat.
• Standard Seat: The middle seats in the rear section (rows 14 to 30). These are the most affordable option for budget-conscious travelers who simply need a seat to get to their destination.

Space Seat Option:
For travelers seeking extra personal space without a business class price tag, Peach offers a unique "Space Seat" service. This allows passengers to reserve the empty seat next to them, guaranteeing that it remains vacant. This is perfect for couples wanting a row of three to themselves or solo travelers carrying fragile items or simply desiring more elbow room on flights to Taipei or Hong Kong.

In-Flight Dining: Peach Deli

Peach Aviation does not provide complimentary meals or beverages. Instead, it offers an enticing buy-on-board menu known as Peach Deli. The menu is seasonally updated and often features unique dishes that reflect the culinary heritage of its Osaka hub and other destinations.

• Meals: Options typically include Japanese favorites such as takoyaki (octopus balls), okonomiyaki-flavored snacks, and seasonal bento boxes. Curry and light sandwiches are also common staples.
• Beverages: A selection of hot and cold drinks, including coffee, tea, juices, sodas, and alcoholic beverages like Japanese beer and highballs, is available for purchase.
• Payment: It is recommended to bring a credit card or digital payment method, as cash acceptance may be limited on certain routes.

Entertainment and Connectivity

To keep fares low, Peach aircraft are not equipped with seatback monitors or in-flight entertainment systems. There is also no Wi-Fi service available on board. Passengers are strongly advised to download movies, music, and games onto their personal smartphones or tablets before boarding.

On select flights, a digital service may be accessible via your own device to view the flight map and order from the in-flight menu, but streaming content is generally not provided. Be sure to bring a portable power bank (in your carry-on luggage) as USB charging ports may not be available on all aircraft.

Amenities

Comfort amenities such as blankets and pillows are not provided complimentary. If you tend to get cold during flights, especially on routes connecting snowy regions like Sapporo, it is advisable to bring your own jacket or travel blanket. Some comfort items may be available for purchase from the in-flight sales catalog, alongside exclusive Peach-branded merchandise.

Special Services

Peach strives to assist passengers with specific needs, ensuring a safe journey for everyone.

• Families with Children: Passengers traveling with infants (under 2 years old) can sit on a guardian's lap. Strollers can be checked in for free. It is important to note that infants are not permitted in emergency exit rows (Fast Seats).
• Expectant Mothers: Women within 28 days of their due date must carry a medical certificate. Those within 14 days of their due date require a medical certificate and must be accompanied by a physician.
• Passengers with Disabilities: Assistance is available for boarding and disembarking. Wheelchairs are available for loan at the airport, and personal wheelchairs can be checked. Passengers requiring special assistance should contact the airline at least 5 business days in advance to ensure smooth arrangements.

Explore Japan and Asia with Peach

Peach Aviation operates a robust network centered around its primary hub at Osaka (Kansai International Airport), serving as a vital bridge for travelers exploring Japan and East Asia. While there are no direct flights from the United Arab Emirates, Peach provides an excellent, budget-friendly option for UAE tourists to hop between major cities and islands after arriving in the region via long-haul carriers.

Domestic Connections
The airline's domestic network covers the entire length of the Japanese archipelago. High-frequency flights connect the capital, Tokyo (via Narita Airport), and Osaka to the northern snowscapes of Sapporo and the culinary hub of Fukuoka. For those seeking sun and sea, Peach offers extensive service to the southern resort destinations of Okinawa and Ishigaki, as well as the historic cities of Sendai, Nagoya, and Kagoshima.

International Reach
Beyond domestic travel, Peach makes multi-country itineraries accessible by linking Japan with key Asian metropolises. The airline operates popular routes to Seoul, Taipei, Hong Kong, and Bangkok, allowing travelers to easily combine a trip to Japan with visits to neighboring cultures.

Popular Routes

The following table lists the most frequent routes operated by Peach Aviation, offering convenient connections for your itinerary:

Securing the best value when flying with Peach Airlines requires a bit of strategy, as is typical with low-cost carriers. The golden rule is to book your tickets as early as possible. Fares tend to rise significantly as the departure date approaches, so planning ahead can result in substantial savings. Keep an eye out for their frequent promotional sales and flash deals, which are often announced on their official website or newsletter. These sales can offer incredible discounts for popular routes, such as flights to Tokyo, Sapporo, or the sunny beaches of Okinawa.

When purchasing your ticket, pay close attention to the fare types. Peach usually offers different tiers, ranging from a basic "Simple Peach" fare with no checked baggage or seat selection to "Value Peach" and "Prime Peach" options that include these extras and allow for flight changes. If you plan to travel with heavy luggage to destinations like Fukuoka or need flexibility for international trips to Seoul or Taipei, choosing a bundled fare upfront is often cheaper than adding these services later.

Online check-in is not available for all flights, so it is crucial to check your specific flight details. For many domestic and international departures, Peach requires passengers to use the automated check-in kiosks at the airport. At their main hub in Osaka (Kansai International Airport), you must complete this process between 90 minutes and 30 minutes (or 50 minutes for international flights) before departure. The deadlines are strictly enforced, so arrive early to avoid missing the cutoff.

For a more comfortable journey, consider selecting your seat in advance. While this incurs a small fee on the basic fare, it guarantees you sit with your travel companions or secure a specific spot. Peach offers distinct seat categories to suit your needs. Opt for Fast Seats, located in the front row and emergency exit rows, if you require extra legroom—this is a great investment for longer flights, such as those to Bangkok or Hong Kong. Alternatively, Smart Seats provide convenient forward locations for quicker disembarkation or ensure you get a window view to enjoy the scenery.

Finally, downloading the Peach mobile app is highly recommended for managing your booking on the go. It allows you to search for flights, purchase tickets, and check flight status easily. Given that low-cost tickets are often non-refundable, purchasing travel insurance is a wise decision to protect against unexpected cancellations or delays. Always read the terms carefully to ensure your policy covers the specific conditions of budget airline travel.

Founding and Early Vision

Peach Aviation was established in February 2011, initially under the name A&F Aviation, as a pioneering joint venture between All Nippon Airways (ANA) and the First Eastern Investment Group. The airline was conceived with a bold vision: to introduce a true low-cost carrier (LCC) model to Japan, a market that was traditionally dominated by full-service legacy carriers. Rebranding as Peach Aviation shortly after, the company set up its headquarters and primary hub at Kansai International Airport in Osaka, becoming the first Japanese LCC to be based there.

On March 1, 2012, the airline celebrated its inaugural commercial flights, connecting Osaka to Sapporo (Shin-Chitose) and Fukuoka. These first routes marked the beginning of a new era in Japanese air travel, offering affordable fares that made domestic exploration more accessible than ever before. The airline's distinct branding—featuring a vibrant fuchsia livery and a casual, friendly service style—quickly resonated with younger travelers and budget-conscious tourists.

Rapid Expansion and International Reach

Following its successful domestic launch, Peach moved swiftly to expand its footprint beyond Japan's borders. Just months after its first flight, the airline launched its first international route to Seoul (Incheon) in May 2012. This was rapidly followed by services to Taipei and Hong Kong, establishing the carrier as a key bridge between Japan and its East Asian neighbors. The airline's strategy focused on creating a "flying train" network, making short-haul international trips as easy as a daily commute.

Strategic Merger with Vanilla Air

One of the most significant milestones in the company's history occurred in 2018, when it was announced that Peach would merge with Vanilla Air, another ANA group low-cost carrier based in Tokyo (Narita). The integration was completed in late 2019, resulting in a single, stronger entity operating under the Peach brand. This merger was transformative, as it combined Peach's stronghold in western Japan (Kansai) with Vanilla Air's extensive network in eastern Japan (Narita).

The consolidation allowed the airline to significantly increase its operational scale, inheriting Vanilla Air's routes and fleet. This expansion solidified its position as Japan's leading LCC, enhancing connectivity to resort destinations like Okinawa and Ishigaki, while boosting its presence in the competitive Tokyo market.

Fleet Evolution and Modernization

Since its inception, Peach has operated an all-Airbus fleet to maintain operational efficiency and lower maintenance costs. The airline launched with the reliable Airbus A320-200 and has steadily grown its numbers to support its expanding network. In recent years, the company has modernized its fleet by introducing the Airbus A320neo (New Engine Option). These newer aircraft are quieter and more fuel-efficient, aligning with the airline's commitment to environmental sustainability and economic operations.

The introduction of the A321LR (Long Range) aircraft marked another leap forward, enabling the carrier to fly longer distances comfortably. This fleet upgrade paved the way for medium-haul routes, such as the service connecting Osaka to Bangkok, allowing the airline to tap into the Southeast Asian market more effectively.

Innovations and Recent Developments

Today, Peach Aviation continues to innovate within the industry. It has focused on digital transformation, refining its mobile app and booking systems to cater to a tech-savvy generation. Post-pandemic, the airline has been aggressive in restoring and expanding its network, increasing frequencies on high-demand routes like those to Nagoya and Sendai. By consistently blending Japanese hospitality with low-cost efficiency, Peach has evolved from a daring startup into a major pillar of tourism infrastructure in Asia.