Azimut

Azimut (A4) is a dynamic and ambitious airline that has redefined regional travel across the southern and western territories of Russia. By focusing on direct, point-to-point connections rather than routing passengers through busy central hubs, the carrier offers a seamless and time-saving journey for its passengers. With a modern approach to service and a rapidly expanding network, Azimut has become a vital link for travelers, including those flying internationally between the sunny city of Dubai and major regional centers.

Since its establishment in 2017, Azimut has focused on a clear mission: to improve transport accessibility between Russian regions and provide affordable air travel. The airline operates a fleet consisting primarily of modern Sukhoi Superjet 100 (SSJ-100) aircraft, designed to deliver comfort and efficiency on short to medium-haul routes. This unified fleet strategy allows for streamlined maintenance and consistent service standards, contributing to the carrier's strong operational performance.

For travelers from the UAE, Azimut offers convenient gateways to the diverse landscapes of Southern Russia. The airline provides direct connections from Dubai World Central (DWC) to popular destinations such as the resort city of Sochi and the regional hub of Krasnodar. Additionally, its base in Cherkessk serves as a strategic entry point for exploring the scenic Caucasus region.

Azimut prides itself on maintaining high safety standards and punctuality. The company has been recognized for its role in developing the regional route network, making travel easier for both business and leisure passengers. With competitive fares and a commitment to expanding its international footprint, the airline continues to open up new opportunities for cross-border tourism and trade.

How to Contact Azimut in the United Arab Emirates

For travelers currently in the United Arab Emirates, connecting with Azimut is best done through their official online channels or the international customer care center. While the airline focuses on efficient digital service, passengers departing from Dubai can also seek assistance directly at the airport counters during scheduled check-in times.

Contact Details

• Official Website: azimuth.aero/en
• Customer Service (International): +7 (863) 302-02-20 (Please note: International call rates apply)
• Ticket Booking: Bookings are most efficiently handled via the official website or mobile app.
• Email: info@azimuth.aero
• Mobile App: "Azimut Airlines" (Available for download on major app stores)

Social Media Channels

Stay updated with the latest news and announcements through their official social media profiles:

• Instagram: @azimuthairlines
• Telegram: t.me/azimuthairlines
• VK (Vkontakte): vk.com/azimuthairlines

Local Offices in the United Arab Emirates

• Airport Presence: Support is available at Dubai World Central (DWC) at the designated airline check-in counters before flight departures.
• City Office: Currently, there is no permanent public walk-in office listed for Dubai. Passengers are advised to use the helpline or website for modifications and inquiries.

Support Services

For urgent matters, the international call center serves as the primary point of contact. It is recommended to check the official website for the most current operating hours and any regional updates before traveling.

Baggage Policy Overview

Understanding the baggage allowance is a crucial part of planning your trip with Azimut. Whether you are flying from Dubai to explore the Caucasus mountains or heading to a business meeting in Southern Russia, knowing the rules can help you avoid unexpected fees at the airport. Azimut operates on a fare-family basis, meaning your allowance depends heavily on the specific ticket type you purchase.

Carry-on Baggage

For cabin luggage, Azimut strictly adheres to safety and capacity regulations, especially given the overhead bin size of the SSJ-100 aircraft. Passengers are generally allowed one piece of hand luggage.

• Weight Limits: Depending on your fare class (e.g., "Light" or "Standard"), the allowance is typically either 5 kg or 10 kg. It is essential to weigh your bag before leaving home, as staff may check weights at the counter or gate.
• Dimensions: The standard maximum dimensions for carry-on bags are usually 55 x 40 x 20 cm. Bags exceeding these limits must be checked in.
• Personal Items: In addition to your main carry-on, you are typically allowed to bring a small personal item such as a handbag, briefcase, or laptop bag, provided it fits under the seat in front of you.

Checked Baggage Limits

Checked baggage inclusion varies significantly by fare type. Travelers on the most basic "Light" fares often do not have a free checked baggage allowance and must pay extra if they wish to check a bag. For fares that include luggage, the following standards usually apply:

• Standard Allowance: One piece weighing up to 23 kg.
• Size Restriction: The sum of the three dimensions (length + width + height) should not exceed 203 cm.
• Business Class: Passengers traveling in "Comfort" or higher classes may be entitled to two pieces of luggage or a higher weight limit, depending on the specific route and ticket conditions.

Excess and Special Baggage

If you plan to bring more than your ticket allows, it is highly recommended to purchase additional baggage allowance online before your flight. Pre-paying via the website or mobile app is almost always cheaper than paying at the airport counter.

For travelers heading to ski resorts near Sochi or Cherkessk, Azimut often has specific policies for sports equipment. Ski and snowboard gear may sometimes be carried free of charge during the winter season if it falls within the weight limits, but this must be confirmed for your specific flight dates. Musical instruments can be carried in the cabin if an extra seat is purchased, or as checked baggage if packed in a hard-shell case.

Restricted and Prohibited Items

To ensure flight safety, certain items are strictly prohibited in both carry-on and checked luggage. Please review the following restrictions:

• Prohibited Everywhere: Explosives, compressed gases, flammable liquids, and toxic substances.
• Checked Bags Only: Sharp objects (knives, scissors), tools, and sporting bats.
• Cabin Only: Lithium batteries and power banks must be carried in your hand luggage and are not permitted in the hold.
• Liquids: In carry-on bags, liquids, gels, and aerosols must be in containers of 100 ml or less, placed in a transparent, resealable plastic bag.

Tips for Efficient Packing

To ensure a smooth journey, consider these packing tips:

• Label Your Bags: Attach a tag with your name and phone number to all checked luggage.
• Secure Fragile Items: Wrap breakables in soft clothing and place them in the center of your bag.
• Keep Valuables Close: Never put money, jewelry, important documents, or essential medication in your checked luggage. Always keep them in your carry-on.
• Check the Weather: If you are flying to Krasnodar or the mountains, layers are key, so pack efficiently to maximize space.

Traveling with Pets

Azimut understands that pets are part of the family and provides options to ensure they can travel with you safely. Whether you are flying from Dubai or between regional Russian cities, the airline offers specific services for transporting domestic animals in the cabin or the baggage hold, subject to prior approval.

Transport Options

In cabin (carry-on)

• Carrier dimensions: Soft carriers are recommended, typically not exceeding 55x40x20 cm (sum of three dimensions max 105 cm).
• Maximum pet weight: Up to 8 kg, including the weight of the carrier/container.
• Allowed pet types: Domestic cats and dogs, as well as service animals.
• Limit per passenger: One carrier per passenger.

In cargo hold (checked baggage)

• Container requirements: Rigid, IATA-compliant crate with a secure metal door lock and absorbent bottom lining.
• Weight and size limits: For pets exceeding 8 kg, up to a maximum of 50 kg including the crate.
• Temperature restrictions: Animals are transported in a heated, pressurized compartment; note that extreme weather may affect acceptance.
• Required documentation: Must be attached to the crate or held by the passenger during check-in.

As cargo (for large animals)

• When this option is required: For animals weighing over 50 kg or those traveling unaccompanied.
• Special requirements: Requires processing through the cargo terminal with specific air waybills.
• Booking procedure: Must be arranged separately through the airline's cargo division.

Required Documentation

• Veterinary passport: Complete with owner details and pet description.
• Health certificate: A valid certificate issued by a state veterinarian (validity depends on the destination).
• Vaccinations: valid rabies vaccination administered at least 21 days before travel, plus other species-specific shots.
• International certificates: Required for cross-border travel, complying with both departure and arrival country regulations.

Service Costs

• In-cabin fee: Approximately 40–70 EUR depending on the route and purchase time.
• Cargo hold fee: Approximately 80–150 EUR, varying based on weight and flight duration.
• Note: Prices vary by route and currency exchange rates; paying online in advance is often cheaper.

Preparation Tips

• Carrier requirements: Ensure the pet can stand up, turn around, and lie down naturally inside the crate.
• Feeding before flight: Avoid feeding your pet 2–4 hours prior to departure to prevent nausea.
• Stress reduction: Acclimate your pet to the carrier days before the trip and include a familiar blanket.

Restrictions

• Prohibited breeds: Brachycephalic (snub-nosed) dogs may be restricted in the hold due to respiratory risks.
• Prohibited animals: Rodents, reptiles, wild animals, and sick animals are not permitted.
• Exceptions: Recognized assistance and guide dogs may travel in the cabin free of charge, provided they are leashed and muzzled.

Important: We strongly recommend contacting the airline directly at least 48 hours before your flight to confirm space availability and current veterinary requirements, as rules may change.

Loyalty Program: A+

Travelers flying with Azimut can enhance their journey by joining the airline's loyalty scheme, known as the A+ Program. This straightforward rewards system is designed to offer value to frequent flyers, particularly those traveling on popular routes between the airline's hubs and international destinations like Dubai. The program focuses on simplicity, allowing passengers to easily accumulate bonuses and use them for future travel.

Membership Levels

The A+ Program operates on a streamlined structure to ensure every passenger enjoys benefits from their very first flight.

• A+ Participant: This is the primary membership tier available immediately upon registration. Members in this tier can earn points on eligible fares and have the ability to use them for ticket purchases.

Earning Points

Accumulating rewards with Azimut is simple, with points—often referred to as A-rubles—awarded based on ticket purchases.

• Flights: Earn loyalty points as a percentage of the airfare cost on scheduled flights.
• Registration Bonus: New members typically receive a welcome bonus of points upon completing their registration.
• Promotional Offers: Keep an eye out for special campaigns that may offer increased earning rates on specific routes or during seasonal sales.

Redeeming Points

The accumulated points act as a virtual currency that can be used to lower the cost of future travel expenses.

• Award Flights: Use your points to pay for flight tickets to destinations across the network, such as Sochi, Cherkessk, or Krasnodar.
• Partial Payment: The program often allows you to cover part of the ticket price with points and the remainder with cash.
• Service Fees: In some cases, points can be used to cover additional fees or surcharges associated with the booking.

Alliance Membership

Azimut operates independently and is not currently a member of major global airline alliances such as Star Alliance, SkyTeam, or oneworld. The A+ Program is exclusive to the airline's own network of routes.

How to Join

Becoming a member is a quick and digital-first process. Travelers can register for the A+ Program directly through the official Azimut website by filling out a simple form with their personal details. Once registered, you will receive a personal account number to quote during bookings.

Services and Onboard Experience

Flying with Azimut offers a practical and efficient travel experience designed to meet the needs of modern passengers. Operating a fleet of contemporary aircraft, the airline focuses on providing reliable connections between Dubai and the southern regions of Russia. Whether you are traveling for a quick business meeting or a leisurely holiday, the onboard service is tailored to ensure a comfortable journey at an affordable price point.

Service Classes

Azimut typically operates a single-cabin layout but differentiates its service through distinct fare families and seating options, effectively offering two main tiers of travel:

• Economy Class: The core offering is designed for value. Passengers can choose from various fare types (such as "Light" or "Standard") which determine baggage allowance and ticket flexibility. Economy seats offer standard comfort suitable for short to medium-haul flights.
• Comfort (Business) Class: For travelers seeking extra convenience, the "Comfort" class provides a premium experience. This usually includes seating in the front rows with generous legroom, priority boarding, and an increased baggage allowance. In some cases, it also grants access to business lounges at select airports and complimentary in-flight meals.

Note: As a regional carrier operating compact jets, Azimut does not offer a First Class cabin.

Seat Configuration and Comfort

Flights are operated by the Sukhoi Superjet 100 (SSJ-100), a modern aircraft known for its spacious cabin feel relative to its size. The unique advantage of this aircraft is its 2-3 seat configuration (two seats on the left, three on the right). This layout is highly appreciated by couples and solo travelers, as it offers more passengers the chance to avoid the "middle seat" compared to standard 3-3 configurations found on larger jets. The leather seats are designed with ergonomic principles to maximize personal space.

Dining on Board

To keep fares competitive, Azimut operates a hybrid catering model:

• Complimentary Service: On most flights, water and sometimes light beverages are provided free of charge.
• Buy-on-Board and Pre-order: Passengers can purchase snacks and drinks during the flight. For a more substantial meal, it is highly recommended to pre-order hot meals via the airline's website up to 12 hours before departure. The menu features a selection of hearty dishes, sandwiches, and desserts tailored to the flight duration.
• Premium Passengers: Travelers in the Comfort class generally receive complimentary meals and beverages as part of their ticket.

Entertainment and Amenities

The in-flight experience is focused on relaxation. While the aircraft are not equipped with seatback screens or Wi-Fi, the airline provides an in-flight magazine featuring travel stories, route maps, and news. Passengers are encouraged to bring their own devices, books, or downloaded content to enjoy during the flight. The cabin atmosphere is quiet and conducive to reading or resting.

Special Services

Azimut is committed to making air travel accessible to everyone and offers a range of special assistance services:

• Children: The airline welcomes young travelers. Discounts are often available for children aged 2 to 12. For unaccompanied minors (typically ages 5-12), a dedicated escort service can be arranged for an additional fee to ensure their safety from check-in to arrival.
• Passengers with Reduced Mobility: Comprehensive assistance is available for passengers requiring wheelchairs or help boarding. Requests for such services should be made at least 48 hours in advance to allow the ground staff at airports like Sochi or Krasnodar to prepare the necessary equipment.
• Expectant Mothers: Pregnant women can travel up to certain stages of pregnancy, provided they have a medical certificate confirming it is safe to fly if the pregnancy is advanced.

Destinations and Route Network

Azimut (A4) has established a focused route network that efficiently bridges the gap between the United Arab Emirates and the South of Russia. Operating from its main hub in Cherkessk, the airline provides travelers with direct access to key regional cities known for their business potential and natural beauty. This strategic connectivity allows for convenient travel planning, whether you are heading to the mountains or the Black Sea coast.

Securing the best fares with Azimut often requires a bit of advance planning. To find the most attractive prices for flights from Dubai to destinations like Cherkessk, Sochi, or Krasnodar, it is advisable to book your tickets at least a few weeks prior to your intended departure date. Flexibility with your travel dates can also uncover significantly lower fares, especially if you avoid peak holiday seasons.

To ensure a smooth journey, take advantage of the online check-in feature. This service typically becomes available 24 hours before the scheduled flight time, allowing you to confirm your presence and select your preferred seat from the comfort of your home or hotel. Using this service helps you avoid long queues at the airport and provides extra peace of mind before heading to the terminal.

Regarding seat selection, travelers often have the option to choose specific spots, such as window or aisle seats, during the booking process or check-in. While some fares may include this service, others might require a small fee for premium seating options with extra legroom. It is worth reviewing the fare conditions carefully to understand what is included in your ticket price.

For a more convenient travel experience, consider downloading the airline's mobile app. It serves as a handy travel companion where you can manage your booking, access your boarding pass, and receive real-time updates about your flight status. Additionally, purchasing comprehensive travel insurance is highly recommended to cover unforeseen circumstances, ensuring that your trip remains stress-free from start to finish.

History and Development

Azimut was founded in 2017 with a distinct and ambitious goal: to solve the challenge of regional connectivity in the South of Russia. Unlike many established carriers that routed almost all traffic through Moscow, Azimut was created to build a "point-to-point" network, allowing passengers to fly directly between regional cities. This strategy significantly reduced travel times and stimulated economic ties within the region, establishing the airline as a crucial transport project from its very inception.

The airline's operational strategy was built around a unified fleet of Sukhoi Superjet 100 (SSJ-100) aircraft. By choosing a single type of modern domestic aircraft, Azimut optimized its maintenance processes and crew training, ensuring high reliability and cost-efficiency. The delivery of the first aircraft marked a new era for regional aviation, as the carrier rapidly deployed these jets to serve routes that had been underserved or non-existent for years.

A major milestone in the company's development was the establishment and strengthening of its key hubs. While initially focused on domestic links, the airline positioned Cherkessk as a central base for its operations, creating a strategic gateway to the North Caucasus. This hub allowed for the efficient distribution of passenger flows to neighboring economic centers such as Krasnodar and the popular resort city of Sochi. The network grew organically, avoiding complex mergers and acquisitions in favor of steady, independent expansion supported by regional cooperation.

In recent years, Azimut has successfully expanded beyond domestic borders, launching significant international routes. A key development was the introduction of direct flights to Dubai, bridging the gap between Southern Russia and the United Arab Emirates. This move not only provided tourists with easier access to sunny beaches and business districts but also opened up the Caucasus region to international visitors.

Today, the airline continues to modernize its services, focusing on digital innovation and passenger convenience. From introducing online booking improvements to expanding its flight frequency on popular routes, Azimut remains dedicated to its founding mission. It stands as a modern, dynamic carrier that has successfully transformed the logistics map of its home region while steadily growing its international footprint.