MIAT

MIAT Mongolian Airlines stands as the proud national flag carrier of Mongolia, serving as the primary aerial bridge connecting the "Land of the Blue Sky" to the rest of the world. With a rich history dating back to the mid-20th century, the airline embodies the warm hospitality and resilient spirit of the Mongolian people. Whether you are traveling for business or seeking an adventure in the vast steppes, MIAT provides a reliable and culturally immersive journey ensuring your experience begins the moment you step on board.

History and Overview
Founded in 1956, MIAT (Mongolyn Irgenii Agaaryn Teever) began its operations assisting with air transport services within Mongolia. Over the decades, it has transformed from a domestic operator utilizing Soviet-era aircraft into a modern international carrier operating a fleet of Western-manufactured jets. As a state-owned enterprise, it plays a pivotal role in Mongolia's economy and tourism sector, upholding a commitment to connecting the landlocked nation with key global financial and cultural centers.

Network and Key Routes
From its central hub in Ulaanbaatar, the airline operates a focused network that links Mongolia to major cities across Asia and Europe. Travelers can fly directly to vibrant metropolises such as Seoul, Tokyo, and Beijing. For those connecting from further afield, the airline maintains vital routes to European gateways like Frankfurt am Main and Istanbul.

In addition to its international presence, MIAT serves as a lifeline for domestic travel, flying to remote regional destinations such as Dalanzadgad in the Gobi Desert, Khovd, and Muren. The airline also offers connections to holiday destinations including Bangkok and Phuket, catering to leisure travelers seeking tropical getaways.

Fleet and Onboard Experience
MIAT operates a modern, all-Boeing fleet designed for efficiency and passenger comfort. The lineup includes Boeing 737-800s and 737 MAX 8 aircraft for short to medium-haul routes, alongside Boeing 767-300ERs and the state-of-the-art Boeing 787 Dreamliner for long-haul services. The airline is known for its distinct Mongolian hospitality; passengers often enjoy traditional meals and warm service that reflects the country's nomadic heritage.

Safety and Values
Safety is the paramount value for MIAT Mongolian Airlines. The carrier adheres to strict international safety standards and has successfully passed the IATA Operational Safety Audit (IOSA). Their mission focuses on providing reliable, efficient, and friendly air transport services while promoting Mongolia globally. Through continuous fleet modernization and crew training, MIAT strives to maintain a high standard of operational excellence and passenger care.

For travelers in the United Arab Emirates, MIAT Mongolian Airlines primarily handles customer service inquiries through its 24/7 global contact center and digital platforms. As there is currently no dedicated local branch or walk-in office in Dubai or Abu Dhabi, passengers are encouraged to manage bookings via the official website or mobile app, or contact the international headquarters directly for assistance.

Official Website
Access flight schedules and manage reservations at www.miat.com.

Contact Information

• Global Customer Service (24/7): +976 11 333 999 (International calling rates from UAE apply)
• Email Support: customerservice@miat.com (General Inquiries), cc@miat.com (Reservations)
• Ticket Booking: Available online via the official website or mobile app.
• Mobile App: "MIAT Mongolian Airlines" – Available for download on iOS and Android devices.

Social Media
Connect with the airline for news and updates:

• Facebook: MIAT Mongolian Airlines
• Instagram: @miat_mongolian_airlines
• Twitter/X: @MIAT_Official

Local Offices in United Arab Emirates

• Office Address: There is currently no physical city office in the United Arab Emirates.
• Airport Representation: MIAT does not maintain a dedicated counter at UAE airports. For connecting flights, please seek assistance from the interline partner airline or contact the global call center.

Emergency Support
For urgent matters, such as last-minute flight changes or cancellations, the Global Call Center (+976 11 333 999) is available 24 hours a day and offers support in English.

When preparing for your journey with MIAT Mongolian Airlines, understanding the baggage policies ensures a smooth and stress-free start to your trip. The airline operates under a straightforward "Piece Concept" for international flights, providing generous allowances that cater to both leisure travelers and business professionals. Whether you are flying to the bustling streets of Beijing or connecting to Ulaanbaatar, here is everything you need to know about packing for your flight.

Carry-On Baggage Allowance
MIAT allows passengers to bring essential items into the cabin, ensuring important belongings are always within reach. The allowance depends on your class of service:

• Economy Class: Passengers are typically permitted 1 piece of carry-on baggage weighing up to 8 kg (approx. 17 lbs).
• Business Class: Travelers enjoy an increased allowance of 1 piece weighing up to 12 kg (approx. 26 lbs).
• Dimensions: The maximum size for any carry-on bag is 55 x 40 x 20 cm (total linear dimensions of 115 cm), including wheels and handles.
• Personal Item: In addition to the main carry-on, you may bring one small personal item such as a laptop bag, ladies' handbag, or briefcase, which must fit under the seat in front of you.

Checked Baggage Limits
For checked luggage, the airline applies the Piece Concept, which specifies the number of bags and maximum weight per bag. Policies can vary slightly by route (e.g., flights to Europe vs. Asia), so checking your specific ticket is always recommended.

• Economy Class: The standard allowance is usually 1 piece weighing up to 23 kg (50 lbs). On certain long-haul routes, such as those to Frankfurt am Main or Istanbul, allowances may vary, occasionally permitting two pieces depending on fare rules.
• Business Class: Passengers are generally allowed 2 pieces, each weighing up to 32 kg (70 lbs).
• Size Limit: The total linear dimensions (Length + Width + Height) of any single checked bag should not exceed 158 cm (62 inches).

Excess Baggage Fees
If you need to bring more than the free allowance permits, excess baggage fees will apply. Charges differ based on whether you are exceeding the number of pieces, the weight limit (e.g., a bag weighing between 23 kg and 32 kg), or the size limit. It is significantly cheaper to purchase extra baggage allowance online in advance rather than paying at the airport counter. Bags weighing more than 32 kg are generally not accepted as checked luggage and must be shipped as cargo.

Special Items: Sports and Music
MIAT Mongolian Airlines accommodates passengers traveling with special equipment:

• Sports Equipment: Items like golf sets, ski equipment, and fishing gear are often counted as part of your standard free baggage allowance if they fall within weight limits. Bicycles and larger equipment may incur a fixed handling fee.
• Musical Instruments: Small instruments (e.g., violins) can be carried on board if they fit in the overhead bin or under the seat. Larger instruments, such as a cello or guitar, may require purchasing an extra seat (Cabin Seat Baggage) or must be checked in a hard-shell case to prevent damage.

Restricted and Prohibited Items
Safety is the top priority. Be aware of strict rules regarding hazardous materials:

• Power Banks & Lithium Batteries: These MUST be packed in your carry-on luggage only. They are strictly prohibited in checked baggage due to fire risks.
• Prohibited Everywhere: Explosives, compressed gases, flammable liquids, and sharp objects (in the cabin) are forbidden.
• Liquids (Carry-on): For international flights, liquids, gels, and aerosols must be in containers of 100 ml or less, placed in a single, transparent, re-sealable plastic bag.

Tips for Packing Efficiently
To avoid delays at the airport, weigh your bags at home before leaving. Label every piece of luggage with your name, phone number, and email address both inside and outside. If you are connecting through major hubs like Seoul or Tokyo, ensure your baggage is checked through to your final destination. Finally, always keep valuable items, medication, and travel documents in your hand luggage, never in your checked bags.

Traveling with a beloved pet is an important part of the journey for many, and MIAT Mongolian Airlines strives to make this experience as seamless as possible. The airline permits the transport of domesticated dogs and cats, ensuring that your furry companions can join you on your adventures to Ulaanbaatar and beyond. Whether your pet is small enough to sit by your feet or requires a secure crate in the hold, MIAT offers specific services to accommodate them safely.

In cabin (carry-on)
Small pets that meet specific size and weight criteria may travel in the cabin with you. This option provides peace of mind as you can keep your companion close throughout the flight.

• Carrier dimensions: The container must not exceed total linear dimensions of 115 cm (typically 55x40x20 cm) to fit under the seat in front of you. Soft-sided carriers are often recommended for easier fit.
• Maximum pet weight: The combined weight of the pet and the carrier must meet strict weight limits (typically 5 kg).
• Allowed pet types: Only domesticated dogs and cats are generally permitted in the cabin.
• Limit per passenger: Typically, one pet container is allowed per passenger.
• Booking: Space is limited, so you must request this service well in advance.

In cargo hold (checked baggage)
For pets that exceed the cabin weight or size limits, travel in the aircraft's cargo hold is available. The hold is pressurized and temperature-controlled to ensure animal safety.

• Container requirements: You must provide an IATA-compliant hard-shell crate (fiberglass or rigid plastic) with adequate ventilation on at least three sides. The animal must be able to stand up, turn around, and lie down naturally.
• Weight and size limits: Pets and crates exceeding the cabin limit up to approximately 32-45 kg (depending on the route) travel as checked baggage.
• Temperature restrictions: For safety, pets may not be accepted if extreme heat or cold is forecast at any point in the journey.
• Security: The crate must be secured with screws (not plastic clips alone) and have a secure locking mechanism.

As cargo (for large animals)
Some situations require pets to be transported as air cargo rather than checked baggage.

• When this option is required: This is necessary for very large animals, unaccompanied pets, or flights to countries with strict import regulations that mandate cargo entry.
• Special requirements: This process involves a dedicated airway bill and handling by the cargo department.
• Booking procedure: You must coordinate directly with MIAT Cargo or a freight forwarder separate from your passenger ticket booking.

Required Documentation
To ensure a smooth departure and entry, you must prepare the following documents in advance:

• Veterinary Health Certificate: A certificate issued by a licensed veterinarian confirming the animal is fit to travel (usually issued within 3-10 days of travel).
• Vaccination Records: Proof of valid vaccinations, specifically a current Rabies vaccination (administered at least 21 days before travel).
• Veterinary Passport: A valid pet passport containing health and identification history.
• International Certificates: Specific import permits or quarantine documents required by the destination country (e.g., for flights to Seoul or Frankfurt am Main).

Service Costs
Pet transport is not included in the free baggage allowance and incurs a separate fee.

• In-cabin fee: Charges apply per sector and vary depending on the route (Domestic vs. International).
• Cargo hold fee: Calculated based on the total weight (animal + crate) or a fixed piece rate depending on the destination zone.
• Note: Prices are subject to currency fluctuations and specific route regulations; payment is typically made at the airport.

Preparation Tips
Preparing your pet beforehand can significantly reduce travel anxiety.

• Carrier requirements: Purchase the crate weeks in advance and let your pet get used to sleeping in it.
• Feeding: Feed your pet a light meal about 4 hours before the flight to prevent motion sickness; provide water right up until departure.
• Comfort: Line the bottom of the carrier with an absorbent pad and place a familiar item, like a t-shirt with your scent, inside to calm the animal.

Restrictions
For safety reasons, certain restrictions apply to pet travel.

• Prohibited breeds: Brachycephalic (snub-nosed) dogs and cats (e.g., Pugs, Bulldogs, Persian cats) are often restricted from the cargo hold due to respiratory risks.
• Prohibited animals: Wild animals, rodents, reptiles, and birds are generally not accepted as baggage.
• Health conditions: Animals that are pregnant, younger than a certain age (usually 3-4 months), or appear ill will be refused carriage.
• Exceptions: Recognized service dogs assisting passengers with disabilities may travel in the cabin free of charge, subject to specific documentation.

Important: Animal transport regulations can change frequently. We strongly recommend contacting MIAT Mongolian Airlines directly or visiting their local office at least 48 hours before your flight to confirm availability and current requirements.

Make your journeys even more rewarding with "Blue Sky," the dedicated loyalty program of MIAT Mongolian Airlines. Designed to appreciate frequent travelers, this program allows passengers to earn valuable miles on every flight, unlocking a world of exclusive privileges and seamless travel experiences whether you are flying for business or leisure.

Membership Tiers
The Blue Sky program consists of four distinct membership levels, each designed to offer increasing value and comfort as you travel more frequently:

• Blue: The entry-level tier where members begin earning miles immediately upon registration.
• Silver: Offers priority check-in services and an additional baggage allowance to enhance your trip.
• Gold: Grants access to business class lounges, priority boarding, and higher mileage earning rates.
• Platinum: The most exclusive tier providing top-level benefits, including maximum baggage allowances and guaranteed seating on sold-out flights.

Earning Miles
Accumulating miles is straightforward and covers various aspects of your travel experience:

• MIAT Flights: Earn miles based on the distance flown and class of service to destinations like Ulaanbaatar.
• Partner Airlines: Collect miles when flying on eligible code-share flights with partner carriers.
• Promotional Offers: Take advantage of seasonal campaigns to boost your account balance faster.
• Family Accounts: Family members can pool their miles together to reach rewards more quickly.

Redeeming Miles
Once you have gathered enough miles, you can exchange them for a variety of valuable rewards:

• Award Flights: Book free bonus tickets to international cities such as Seoul or Frankfurt am Main.
• Class Upgrades: Use miles to upgrade from Economy to Business Class for a more luxurious journey.
• Excess Baggage: Pay for extra luggage using your miles instead of cash at the airport.
• Ticket Differences: In some cases, miles can be used to cover fare differences or service fees.

Partner Airlines
While MIAT Mongolian Airlines is not a member of a global alliance like Star Alliance or SkyTeam, it maintains strong bilateral partnerships:

• Code-Share Partners: The airline cooperates with major carriers such as Korean Air, Japan Airlines, and Turkish Airlines.
• Interline Agreements: Seamless connectivity is offered through agreements with Aeroflot and Cathay Pacific.
• Network Reach: These partnerships allow seamless travel and baggage checking to destinations beyond Mongolia.

How to Join
Becoming a member of the Blue Sky program is free and simple:

• Online Registration: Sign up instantly by visiting the official MIAT website.
• Mobile App: Download the MIAT app to register and track your digital membership card on the go.
• At the Office: Request a membership form at any MIAT ticketing office or check-in counter.

Flying with MIAT Mongolian Airlines is more than just a transit; it is an introduction to the warmth and hospitality of the Mongolian culture. Whether you are embarking on a long-haul journey to Frankfurt am Main or a shorter regional flight to Beijing, the airline ensures a comfortable experience characterized by attentive service and a distinct local touch.

Service Classes
MIAT primarily operates a two-class configuration on its international routes, focusing on quality and comfort for all passengers.

• Business Class: Designed for travelers seeking privacy and relaxation, Business Class offers spacious seating with generous legroom and deep recline. On wide-body aircraft like the Boeing 767 and the new Boeing 787 Dreamliner, passengers enjoy enhanced comfort features, making it easier to rest on longer flights to destinations like Istanbul. Guests in this cabin also benefit from priority check-in, lounge access at select airports, and an increased baggage allowance.
• Economy Class: The Economy cabin provides excellent value without compromising on essential comforts. The seats are designed with adjustable headrests and ample pitch to ensure a pleasant journey. Passengers receive full service, including complimentary meals and beverages, making it a popular choice for trips to Ulaanbaatar and beyond.

Dining and Beverages
One of the highlights of flying with MIAT is the onboard dining experience. The airline takes pride in serving substantial, hot meals on international flights.

• Menu Selection: Passengers can expect a mix of international cuisine and traditional Mongolian dishes, often featuring hearty meat options and savory flavors that reflect the country's culinary heritage.
• Beverages: A selection of complimentary juices, soft drinks, coffee, and tea is available throughout the flight. In Business Class, a wider range of premium beverages, including wines and spirits, is offered to complement the meal service.
• Special Meals: Dietary requirements such as vegetarian, vegan, or diabetic meals can be accommodated if requested at least 24 to 48 hours prior to departure.

In-Flight Entertainment
To keep passengers entertained during their journey, MIAT provides various options depending on the aircraft type.

• Digital Entertainment: On long-haul flights operated by the Boeing 767 and 787 fleets, personal seatback screens or portable entertainment devices are available in Business Class, offering a selection of movies, music, and documentaries. Economy passengers may have access to shared overhead screens or wireless streaming services accessible via their personal smartphones and tablets.
• Reading Material: MIAT's in-flight magazine offers engaging articles about Mongolian culture, travel destinations, and lifestyle features, providing a perfect way to pass the time while learning about the "Land of the Blue Sky."

Comfort and Amenities
On long-haul night flights, passengers are often provided with blankets and pillows to ensure a restful sleep. Amenity kits containing travel essentials such as eye masks, socks, and toiletries are typically distributed to Business Class passengers to help them freshen up before arrival.

Special Services
MIAT is committed to making air travel accessible and safe for every passenger.

• Unaccompanied Minors: A dedicated service is available for children traveling alone, ensuring they are supervised by cabin crew from departure until they are handed over to a designated guardian at the destination.
• Passengers with Reduced Mobility: Wheelchair assistance and special handling can be arranged for passengers with disabilities. It is strictly recommended to request these services at the time of booking to ensure availability.
• Families: Parents traveling with infants can request bassinet seats on suitable aircraft, subject to availability and weight restrictions.

MIAT Mongolian Airlines connects the world to the heart of Mongolia through its primary hub in Ulaanbaatar. From this central gateway, the airline operates a focused network of scheduled flights, bridging the vast steppes of Central Asia with key commercial and cultural capitals across Asia and Europe. Whether you are planning a business trip to a bustling metropolis or an expedition into the wild landscapes of Mongolia, the airline provides essential links to facilitate your journey.

East Asia Connections
The carrier maintains a strong regional presence with frequent services to major East Asian hubs. The most robust connection is to Seoul, offering numerous flights that serve as a vital bridge for transpacific travel. Passengers can also enjoy direct access to the vibrant streets of Tokyo and the dynamic skyline of Hong Kong. In mainland China, the airline serves the capital city of Beijing, the financial center of Shanghai, and the culturally significant city of Hohhot.

Southeast Asia and Leisure Routes
For travelers seeking tropical climates or connecting from Southeast Asian business centers, MIAT offers flights to several key destinations. The network includes the garden city of Singapore and the bustling Vietnamese hub of Ho Chi Minh City. Holidaymakers can take advantage of direct routes to popular Thai destinations, including the energetic capital of Bangkok and the island paradise of Phuket.

European Gateways
Linking Mongolia to the West, the airline operates flights to strategic European cities. These long-haul routes connect Ulaanbaatar with Frankfurt am Main, a major global aviation hub, and the historic crossroad city of Istanbul, providing convenient entry points for travelers arriving from Europe and beyond.

Domestic Network
Beyond its international reach, MIAT plays a crucial role in domestic travel, flying to remote regions where the true spirit of Mongolia resides. The airline serves as a lifeline to the western provinces with flights to Olgii, Khovd, and Ulaangom. For those eager to explore the Gobi Desert, services to Dalanzadgad provide the perfect starting point. Additional domestic routes include flights to Muren, the gateway to Lake Khuvsgul, and the city of Altay.

Planning a trip with MIAT Mongolian Airlines is the first step toward a unique travel experience, whether you are visiting the vast landscapes of Mongolia or connecting to other destinations. To secure the best fares, it is generally advisable to book your tickets at least 2 to 3 months in advance. This is particularly important if you intend to travel during the peak summer season, which is the most popular time to visit Ulaanbaatar due to the favorable weather and traditional festivals.

To find the most competitive deals, consider being flexible with your departure dates. Mid-week flights often offer better rates compared to weekends. Keeping an eye on the airline's official website and signing up for their newsletter can alert you to seasonal promotions and flash sales. Additionally, comparing prices for major connections, such as flights from Seoul or Frankfurt am Main, can help you identify the most cost-effective itinerary for your journey.

Streamline your airport experience by taking advantage of online check-in procedures. This service usually opens 24 to 48 hours before your scheduled departure, allowing you to select your preferred seat and obtain your boarding pass ahead of time. For travelers who value convenience, the mobile app is a handy tool for managing bookings, tracking flight status in real-time, and accessing digital boarding passes, ensuring a smoother journey through the terminal.

When finalizing your booking, pay attention to seat selection options to ensure maximum comfort, especially on longer international routes. Whether you prefer a window seat for the views or an aisle seat for easy mobility, choosing early increases your chances of getting your desired spot. Finally, it is highly recommended to purchase comprehensive travel insurance. This provides essential protection against unexpected events such as trip cancellations, flight delays, or lost luggage, giving you peace of mind while you fly with MIAT.

Founding and Early Years
The story of MIAT Mongolian Airlines began in 1956, a pivotal year that marked the establishment of civil air transport in Mongolia. Originally operating under the Air Transport Administration, the carrier started with a modest fleet consisting of Antonov An-2 aircraft. In the early days, its primary mission was to connect the vast and rugged landscapes of the country, providing essential services such as air mail delivery, agricultural support, and air ambulance missions to remote provinces. For decades, the airline was the sole aerial link for many communities, fostering a deep connection with the Mongolian people.

Evolution and Restructuring
As the geopolitical landscape shifted in the early 1990s, so did the structure of the national airline. Following Mongolia's transition to democracy and a market economy, the company underwent significant organizational changes. In 1993, MIAT was reconstituted as a separate state-owned enterprise, gaining more autonomy to manage its operations and strategy. This era marked a crucial turning point, as the airline began to look beyond its borders, aiming to establish itself as a competitive player in the international aviation market.

Fleet Modernization
One of the most significant chapters in MIAT's history was the transition from Soviet-era aircraft to a modern Western fleet. For many years, the airline relied on Tupolev and Antonov models. However, to meet international safety standards and improve passenger comfort, MIAT began acquiring Boeing aircraft in the mid-1990s. The introduction of the Boeing 727 was a major step forward, followed by the acquisition of Boeing 737s for short-haul routes and Boeing 767s for long-haul operations. Today, the fleet's evolution continues with the recent addition of the advanced Boeing 787 Dreamliner, symbolizing a new era of efficiency and luxury.

Expanding Horizons
The expansion of MIAT's route network has been a steady journey of connecting Mongolia to key global hubs. Early international operations were limited, but the airline quickly recognized the importance of linking Ulaanbaatar with major Asian economic centers. The launch of scheduled flights to Beijing and Seoul were critical milestones, facilitating trade and tourism. Over time, the network grew to include Tokyo and Hong Kong, while the establishment of the route to Frankfurt am Main provided a vital direct bridge to Europe.

Modern Developments and Innovation
In recent years, MIAT Mongolian Airlines has embraced digital transformation and operational excellence. A major historical milestone occurred recently with the transfer of operations to the new Chinggis Khaan International Airport in the Khushig Valley. This modern facility allows the airline to expand its capacity and improve transit services. Furthermore, the carrier has successfully maintained its IATA Operational Safety Audit (IOSA) registration, underscoring its commitment to international safety standards while continuing to introduce new technologies to enhance the passenger experience.