TUI fly Germany

For many travelers, TUI fly Germany represents the official start of their vacation, bridging the gap between everyday life and sunny escapes. As a prominent leisure airline and a subsidiary of the world's leading tourism group, TUI Group, it specializes in flying holidaymakers to popular seaside destinations around the Mediterranean, the Canary Islands, and Northern Africa. With its distinctive smiley logo and bright livery, the carrier promises a reliable and comfortable journey, ensuring that the relaxation begins the moment passengers step on board.

History and Network

TUI fly Germany was established in 2007 through the merger of Hapag-Lloyd Flug and Hapag-Lloyd Express, though its aviation heritage dates back much further to the early 1970s. Headquartered near Hanover, the airline has built a robust network focused on leisure travel. While it operates from several key German airports, including Frankfurt am Main, Stuttgart, and Munich, it maintains a strong presence at its primary bases. The carrier's route map is heavily oriented towards sun-drenched vacation spots. Frequent flights connect travelers to the Canary Islands, with popular routes to Santa Cruz de Tenerife and Las Palmas in Gran Canaria. Additionally, the airline serves major Egyptian resort cities like Hurghada and Sharm El Sheikh, offering winter sun escapes to thousands of tourists annually.

Fleet and Experience

The airline operates a standardized fleet consisting primarily of Boeing 737 aircraft, including the modern Boeing 737-800 and the fuel-efficient Boeing 737 MAX 8. This single-aisle fleet is perfectly suited for medium-haul holiday routes. TUI fly places a strong emphasis on sustainability and modern comfort, with newer aircraft featuring quieter engines and reduced carbon emissions. Onboard, passengers can expect service tailored to the holiday experience, with various fare options allowing travelers to customize their meals and baggage allowances according to their needs.

Values and Safety

Safety and reliability are the cornerstones of the airline's mission. Adhering to strict German and European aviation safety standards, TUI fly has maintained a commendable safety record throughout its operations. The company values sustainability and is actively working towards more eco-friendly aviation practices as part of the wider TUI Group's initiatives. Their commitment to quality service has earned them a loyal customer base, particularly among families and package tour travelers looking for a hassle-free start to their holidays.

Travelers in the United Arab Emirates should note that TUI fly Germany (X3) primarily manages its operations from its headquarters in Hanover, Germany. As the airline does not currently maintain a dedicated local branch or specific customer service line within the UAE, inquiries are best handled through their international digital channels or by contacting the German service center directly. For the most efficient assistance, using the official website or email is recommended to avoid international calling charges.

Official Website

For the most up-to-date flight schedules, bookings, and service management, visit the airline's official portal. While there is no specific regional version for the UAE, the global site offers full English language support.

• Official Website: www.tuifly.com

Contact Information

Since local support is unavailable, please use the international contact details listed below. Be aware that calls to Germany will incur international long-distance charges.

• Customer Service & Ticket Booking (International): +49 421 3770 3399 (Service Center for flight bookings)
• Package Holiday Support: +49 511 8798 9833 (For flights booked as part of a TUI package)
• Email: servicecenter@tuifly.com
• Mobile App: TUI App (Available on the App Store and Google Play for managing bookings on the go)

Social Media

For quick updates, travel inspiration, or to send a direct message for non-urgent queries, you can follow their official social media channels:

• Facebook
• Instagram
• X (Twitter)

Local Offices in United Arab Emirates

Currently, TUI fly Germany does not operate a walk-in office or customer service desk in the United Arab Emirates. Travelers at major airports like Dubai (DXB) or Abu Dhabi (AUH) should not expect a dedicated TUI fly counter unless a specific charter flight is scheduled. All administrative matters should be resolved online or via the international phone lines before arriving at the airport.

Service Hours & Support

The Service Center is generally available Monday to Sunday from 08:00 to 22:00 (German Time / CET). Since the UAE is typically 2 to 3 hours ahead of Germany, please adjust your calling time accordingly (e.g., call between 10:00 or 11:00 AM and midnight UAE time).

Baggage Policy Overview

Understanding the baggage rules for TUI fly Germany (X3) is essential for a smooth journey, especially since allowances vary significantly based on the fare class booked. The airline generally categorizes tickets into two main types: the "Pure" fare, which is a bare-bones option designed for light travelers, and the "Perfect" fare, which includes more comprehensive amenities. Unlike its UK-based sister airline (TUI Airways), TUI fly Germany often has stricter weight limits for hand luggage, so it is crucial to check your specific booking confirmation.

Carry-On Baggage Allowances

All passengers are entitled to bring cabin luggage, but the weight limit is one of the most strictly enforced rules.

• Standard Allowance: typically 1 piece per passenger.
• Dimensions: Maximum size of 55 x 40 x 20 cm.
• Weight Limit: Generally 6 kg for standard "Pure" fares. This is lighter than many other carriers, so efficient packing is key. Some higher-tier fares or package holiday bookings may allow up to 10 kg, but you must verify this on your ticket.
• Personal Item: In addition to the main cabin bag, you may bring one small personal item such as a laptop bag, handbag, or small backpack. This item must fit comfortably under the seat in front of you.

Checked Baggage Limits

Your checked baggage allowance depends entirely on the tariff selected during booking:

• Pure Fare: This fare does not include any free checked baggage. If you need to check a bag, it is cheaper to add it online in advance rather than paying at the airport check-in counter.
• Perfect Fare: Usually includes 20 kg of checked baggage.
• Pooling: If you are traveling with family or friends on the same booking reference, you can often pool your weight allowance. However, a single suitcase must never exceed 32 kg due to health and safety regulations for baggage handlers.

Excess Baggage and Fees

Exceeding your weight limit can be costly. TUI fly Germany charges excess baggage fees that vary by route and zone (e.g., flights to the Canary Islands or Egypt). These fees are significantly higher if paid at the airport. To save money, weigh your bags at home and purchase extra weight online via the airline's "My Booking" portal if you are close to the limit.

Special Baggage: Sports and Instruments

Traveling with golf clubs, diving gear, or bicycles requires advance planning.

• Sports Equipment: Items like bicycles, bodyboards, dive bags, and golf bags are not included in standard baggage allowances. They must be registered in advance for a flat fee (often around €65 per route). Space in the hold is limited, so booking early is recommended.
• Musical Instruments: Small instruments that fit within the carry-on dimensions (55 x 40 x 20 cm) can be taken into the cabin as your hand luggage. Larger instruments must be checked in as special baggage or, in some cases, may require booking an extra seat if you wish to keep them in the cabin.

Restricted and Prohibited Items

For safety reasons, certain items are strictly prohibited or restricted:

• Lithium Batteries & Power Banks: Must be carried in your carry-on luggage only. They are strictly forbidden in checked bags due to fire risk.
• E-Cigarettes & Lighters: Must be carried on your person or in hand luggage, never in checked bags.
• Liquids (Cabin): Follow the standard rule of containers no larger than 100ml, all fitting into a single transparent, re-sealable 1-liter plastic bag.

Tips for Packing Efficiently

Given the 6 kg hand luggage limit often found on TUI fly Germany flights, packing requires strategy. Wear your heaviest clothing (jackets, boots) during the flight to save weight. Use a soft-sided cabin bag, which is lighter than a hard-shell trolley, leaving you more allowance for your actual belongings. If you are visiting sunny destinations like Puerto del Rosario or Boa Vista, pack lightweight fabrics that don't take up much space or weight.

Traveling with Pets

TUI fly Germany (X3) understands that for many holidaymakers, a vacation isn't complete without their four-legged companions. The airline generally welcomes cats and dogs on its flights, either in the cabin or in the cargo hold, depending on the animal's size and weight. However, capacity for animals is strictly limited on every aircraft, so it is essential to register your pet at the time of booking or immediately afterwards to guarantee their spot.

Pets in the Cabin

Smaller dogs and cats can travel with you in the passenger cabin, provided they meet specific requirements. This option is ideal for keeping your pet close during flights to destinations like Las Palmas or Santa Cruz de Tenerife.

• Weight Limit: The combined weight of the pet and its transport bag must not exceed 8 kg. This limit is strictly enforced to ensure safety and comfort.
• Container: You must use a soft-sided, flexible transport bag (not a hard-shell box). The dimensions should not exceed 55 x 40 x 20 cm.
• Comfort: The animal must be able to stand, turn around, and lie down comfortably. The head must remain inside the bag at all times, and the bag must be stowed under the seat in front of you for the entire duration of the flight.

Pets in the Hold

For larger dogs and cats that exceed the cabin weight limit, TUI fly offers transportation in the aircraft's air-conditioned cargo hold. This ensures that even larger pets can join you on holidays to places like Hurghada.

• Transport Box: You must provide a secure, IATA-compliant transport crate. It must be escape-proof, waterproof, and ventilated.
• Size Requirements: The container must be large enough for the animal to stand upright without its head touching the roof, turn around, and lie down naturally.
• Provisions: The container must have empty food and water bowls attached to the inside, which can be filled from the outside if necessary.

Service and Assistance Dogs

Recognized assistance dogs (such as guide dogs for the blind) are permitted to travel in the cabin free of charge regardless of their weight. They do not require a transport container but must be registered with the airline in advance. On international routes, specific quarantine regulations may apply, so verifying the entry rules of the destination country is crucial.

Restrictions and Prohibited Breeds

To ensure safety and animal welfare, TUI fly Germany enforces certain restrictions:

• Snub-nosed Breeds: Breeds with flat faces (brachycephalic animals), such as Pugs, French Bulldogs, or Persian cats, are often restricted from transport in the cargo hold due to the risk of respiratory distress under stress or high temperatures.
• Dangerous Breeds: The airline typically does not transport dog breeds classified as dangerous or fighting dogs (e.g., Pit Bull Terriers, Staffordshire Bull Terriers).
• Age: Puppies and kittens must typically be at least 12 weeks old to travel, though this requirement may be higher depending on rabies vaccination rules.

Documents and Health

Owners are responsible for ensuring their pets have all necessary documentation. For travel within the EU, a valid EU Pet Passport is mandatory, certifying a valid rabies vaccination and microchip identification. For non-EU destinations like Sharm El Sheikh, additional veterinary certificates or blood tests may be required. Always check the regulations of the destination country well before departure to avoid refusal of entry.

Introduction

Unlike traditional network carriers that use complex mileage systems, TUI fly Germany (X3) rewards its loyal travelers through a unique, benefit-focused program centered around the TUI Card. Instead of collecting miles that must be redeemed later, this program offers instant "status-like" privileges and significant travel savings from the very first booking. Designed specifically for leisure travelers, the TUI Card acts as both a credit card and a loyalty membership, ensuring that frequent holidaymakers enjoy premium perks such as generous baggage allowances and insurance coverage on every trip.

Membership Tiers and Benefits

The program is structured into three distinct tiers, each accessible through a specific version of the TUI Card. These levels provide increasing value, particularly for families and travelers flying from hubs like Dusseldorf or Hanover.

• TUI Card Classic (Entry Level): The basic tier offers essential travel protection and comfort. Members receive free seat reservations for standard seats on TUI fly flights and comprehensive travel cancellation insurance, ensuring peace of mind for booked vacations.
• TUI Card Gold (Premium): This is the most popular tier for frequent flyers. Key benefits include a generous 30 kg baggage allowance per person on TUI fly flights (saving significant costs on checked bags), comprehensive travel health insurance, and free seat reservations.
• TUI Card Titan (Elite): The top-tier level designed for maximum luxury and flexibility. In addition to all Gold benefits, Titan members enjoy free transportation of sports baggage (such as golf clubs or diving gear), 1st class rail-to-fly (Zug zum Flug) service within Germany, and an included partner card for family members.

Earning Value Instead of Miles

TUI fly Germany has replaced the traditional "miles per flight" model with an "instant value" system. There is no need to track points or wait for elite status qualification.

• Flights: Value is "earned" immediately through savings. For example, a Gold member saves the cost of seat selection and excess baggage fees on every single flight segment.
• Partners: The program offers direct discounts with partners rather than points. For instance, members often receive "7 days for the price of 6" on TUI Cars rental bookings.
• Credit Card Functions: As a Visa card, it can be used for everyday purchases worldwide. While it does not generate redeemable air miles, using the card for travel payments activates the extensive insurance policies included in the membership.

Redeeming Benefits

Redemption is automatic and hassle-free, requiring no complex award charts or availability searches.

• Instant Application: Benefits like free baggage and seat reservations are applied automatically when the cardholder books a flight on the TUI website or shows the card at the check-in counter.
• No Blackout Dates: Unlike award flights on other airlines, the TUI Card benefits are available on every TUI fly flight, regardless of the season or fare class.
• Non-Flight Rewards: The travel insurance and rental car discounts are available year-round, providing value even when not flying.

Airline Alliance

TUI fly Germany is not a member of the major global alliances like Star Alliance or SkyTeam. Instead, it is a key part of the TUI Airlines group, which includes sister carriers in the UK, Belgium, the Netherlands, and the Nordic countries. This internal network ensures consistent service standards and integrated holiday packages across the TUI World.

How to Join

Joining the loyalty program is as simple as applying for the TUI Card.

• Application: Travelers can apply directly through the TUI website or via the issuing partner bank (Commerzbank in Germany).
• Eligibility: The program is primarily available to residents of Germany.
• Activation: Once approved, benefits are active immediately. Travelers should ensure their card number is entered during the flight booking process to trigger the automatic perks.

Cabin Configuration and Service Classes

As a dedicated leisure airline, TUI fly Germany (X3) operates a simplified, single-class cabin philosophy designed to maximize efficiency and value for holidaymakers. Unlike traditional legacy carriers, you will not find separate Business or First Class cabins on their flights. Instead, the entire aircraft is configured as Economy Class, offering a standardized level of service that can be customized based on the fare option selected—typically "Pure" (flight only) or "Perfect" (bundled with baggage and snacks).

Despite the single-class layout, passengers can tailor their comfort level by choosing specific seat zones. The fleet, consisting mainly of Boeing 737-800 and 737 MAX 8 aircraft, features a standard 3-3 configuration. Travelers looking for extra space can book Comfort Seats or XL Seats, which are located in the front rows or at the emergency exits. These premium seat options offer significantly more legroom (up to 96 cm pitch compared to the standard 74 cm), making the journey to destinations like Santa Cruz de Tenerife or Hurghada much more relaxing.

Onboard Dining: The TUI Bistro

Culinary service on TUI fly Germany is flexible and depends on your booked tariff. For passengers on the standard "Pure" fare, meals and drinks are not included in the ticket price. However, the onboard TUI Bistro offers a wide selection of snacks, sandwiches, soft drinks, and alcoholic beverages for purchase. Payments are typically cashless, so be sure to have a credit or debit card ready.

If you prefer a hot meal, the airline allows you to pre-order from a diverse menu up to 48 hours before departure. Options range from classic German dishes like Currywurst to pasta, schnitzel, and vegetarian alternatives. Travelers on the "Perfect" fare or those flying as part of certain TUI package holidays may already have a snack and a non-alcoholic drink included, but upgrading to a hot meal is always an option for a fee.

In-Flight Entertainment and Connectivity

To keep ticket prices competitive, TUI fly Germany generally does not equip its seats with individual monitor screens (IFE). The entertainment experience is based on a "Bring Your Own Device" concept. Passengers are encouraged to download their favorite movies, series, or music onto their smartphones or tablets before the flight. Some aircraft may offer a streaming portal accessible via Wi-Fi, where you can view flight information or purchase digital magazines, but reliable high-speed internet for browsing is not standard on all aircraft. It is highly recommended to pack a power bank (in your carry-on only) and headphones to ensure uninterrupted entertainment during longer flights to Las Palmas or Sharm El Sheikh.

Family and Special Assistance Services

TUI fly Germany prides itself on being a family-friendly airline. For those traveling with infants (under 2 years), loop belts are provided for safety during takeoff and landing. While there are no bassinets due to the cabin configuration, parents can check in a stroller or buggy free of charge. The cabin crew is accustomed to helping young families, and on many flights, small activity packs or toys may be available to keep little ones occupied.

Passengers with reduced mobility or special medical needs are well catered for, provided the airline is notified in advance. Assistance services at the airport—from check-in at Dusseldorf to boarding the aircraft—can be arranged free of charge. The fleet is equipped with onboard wheelchairs to assist with moving to and from the lavatory, ensuring a barrier-free travel experience for everyone.

TUI fly Germany operates a specialized network focused on connecting travelers from Germany to some of the most sought-after holiday regions in Southern Europe and North Africa. From its primary hub and other key airports, the airline offers frequent connections to sunny retreats, making it a popular choice for vacationers seeking relaxation by the sea.

Primary Departure Airports

The airline’s operations are centered around major German aviation hubs. The most extensive flight schedules are available from Dusseldorf and Hanover, which serve as key gateways for the carrier. Additionally, travelers can easily access the network through flights departing from Frankfurt am Main, Stuttgart, and Munich. These airports provide convenient starting points for journeys to the airline's collection of leisure destinations.

The Canary Islands

A significant portion of the airline's schedule is dedicated to the Canary Islands, offering year-round sunshine. Passengers can fly directly to Santa Cruz de Tenerife, the largest of the islands, known for its diverse landscapes. The network also features strong connectivity to Las Palmas on Gran Canaria, a favorite for beach lovers. For those seeking different island vibes, the airline operates routes to Puerto del Rosario on Fuerteventura and Arrecife on Lanzarote, ensuring comprehensive coverage of this Spanish archipelago.

Egypt and Cape Verde

Beyond Europe, TUI fly Germany facilitates escapes to warmer climates in North Africa and the Atlantic. The Red Sea coast of Egypt is a key focus, with frequent service to the resort city of Hurghada, famous for its diving opportunities. The airline also connects passengers to Sharm El Sheikh on the Sinai Peninsula. For travelers looking to venture further, the route map includes flights to Boa Vista in Cape Verde, offering pristine beaches and a tranquil atmosphere.

Popular Routes

• From Dusseldorf: Flights to Tenerife, Gran Canaria (Las Palmas), Fuerteventura (Puerto del Rosario), Lanzarote (Arrecife), Hurghada, and Boa Vista.
• From Hanover: Connections to Tenerife, Gran Canaria, Fuerteventura, and Hurghada.
• From Frankfurt am Main: Routes to Tenerife, Gran Canaria, Fuerteventura, Lanzarote, Hurghada, and Sharm El Sheikh.
• From Stuttgart: Direct flights to Tenerife, Gran Canaria, and Fuerteventura.

Securing the best fares with TUI fly Germany often requires a bit of forward planning. As a leisure-focused airline, flights during school holidays and peak summer months tend to fill up quickly. To get the most competitive prices, try to book your tickets as soon as the schedule is released. However, flexible travelers should also keep an eye out for last-minute offers, which can provide excellent value for spontaneous getaways to popular sunny destinations.

Finding deals is easier if you subscribe to the airline's newsletter or check their website regularly for seasonal promotions. You might find attractive rates for flights departing from their main base in Dusseldorf to holiday favorites like Hurghada. Similarly, travelers flying from Frankfurt am Main can often discover great offers for trips to the Canary Islands, including Santa Cruz de Tenerife and Puerto del Rosario.

To make your journey smoother, take advantage of the online check-in options. This service typically opens well in advance of your flight, allowing you to select your seat and download your boarding pass to your mobile device. This is particularly helpful for skipping the check-in counters at the airport if you are traveling with hand luggage only, letting you head straight to security and relax before your departure.

Comfort is key for a pleasant flight, so consider reserving your preferred seat during the booking process. Whether you want a window seat to enjoy the views approaching Las Palmas or need extra legroom for a longer journey to Boa Vista or Sharm El Sheikh, pre-selecting your spot ensures you are seated exactly where you want to be. Upgrading to a Comfort Seat is a popular choice for those seeking a bit more space to stretch out.

We highly recommend adding travel insurance to your booking for peace of mind. Comprehensive coverage can protect you against unexpected cancellations, medical emergencies, or lost baggage. When planning a trip from cities like Hanover or Stuttgart, reviewing the available insurance packages ensures that you are financially protected throughout your vacation.

Finally, downloading the TUI fly app is a great way to keep your travel plans organized. The app allows you to manage your booking, add extras like luggage or meals, and receive real-time flight updates. It is an essential tool for staying informed, whether you are catching a flight home to Munich or starting an adventure in Arrecife.

Origins and Foundation

The history of TUI fly Germany is deeply rooted in the evolution of German leisure aviation. While the brand itself was officially launched in 2007, its heritage dates back much further to 1972, with the founding of Hapag-Lloyd Flug. For decades, Hapag-Lloyd Flug was a premier charter carrier, transporting millions of German tourists to holiday destinations. In 2002, a low-cost subsidiary named Hapag-Lloyd Express (HLX) was created, known for its striking "New York taxi" yellow livery. The modern airline was born from the strategic merger of these two entities—Hapag-Lloyd Flug and Hapag-Lloyd Express—unifying their operations under the single, powerful brand of TUI fly. This merger combined the reliability of a traditional charter service with the flexible pricing models of a low-cost carrier.

Strategic Shifts and Expansion

In its early years, the airline experimented with various business models, including selling individual seats directly to the public while serving as the primary carrier for the TUI tour operator. A significant phase in its development involved extensive cooperation with other carriers. For a prolonged period, TUI fly operated a large portion of its fleet on behalf of Air Berlin through a wet-lease agreement. Following the conclusion of this partnership in 2017, the airline underwent a major strategic realignment, reintegrating these aircraft into its own network and refocusing entirely on its core mission: flying holidaymakers from Germany to sunny destinations. This period marked a return to its roots as a dedicated vacation airline.

Fleet Evolution and Modernization

Throughout its history, the carrier has favored the efficiency of Boeing aircraft. While wide-body aircraft like the Airbus A310 were part of the Hapag-Lloyd era, the modern TUI fly fleet has been streamlined around the Boeing 737 family. This standardization has allowed for streamlined maintenance and crew training. A major milestone in recent years was the introduction of the Boeing 737 MAX 8. These next-generation aircraft have replaced older models, offering significantly improved fuel efficiency, reduced noise footprints, and a more comfortable cabin experience for passengers heading to long-haul leisure spots like Hurghada and the Cape Verde islands.

Integration into TUI Group

TUI fly Germany is not just a standalone airline but a central pillar of the wider TUI Airline division, which aggregates the group's carriers from the UK, Netherlands, Belgium, and the Nordics. This close integration has allowed for shared resources, unified branding, and coordinated fleet management. Today, the airline focuses on connecting major German hubs such as Dusseldorf, Hanover, and Frankfurt am Main with key vacation regions. Its network has remained consistent and robust, prioritizing high-demand routes to the Mediterranean and the Canary Islands, including frequent services to Santa Cruz de Tenerife and Las Palmas.

Commitment to Sustainability

In recent years, the airline has placed a strong emphasis on environmental responsibility. As part of the TUI Group's sustainability strategy, the carrier has invested in modern aviation technology to lower carbon emissions. Beyond fleet renewal, the airline has implemented operational measures to reduce fuel consumption, such as single-engine taxiing and optimized flight planning. These innovations reflect a modern approach to mass tourism, aiming to preserve the beautiful destinations it serves for future generations.