Aero K

Aero K represents a refreshing wave of innovation in South Korean aviation, launched with a vision to connect the central region of the peninsula to the wider world. Based in Cheongju, this low-cost carrier distinguishes itself with a modern, progressive brand identity that prioritizes inclusivity and practicality over rigid tradition. The airline's name is a clever play on "Korea" spelled backward, symbolizing its ambition to represent the nation from a new perspective while offering affordable and reliable air travel.

Gateway to Asia
Aero K focuses on linking secondary cities in Korea with popular international holiday spots, reducing the need for travelers to transit through busy capital hubs. Its network is heavily focused on Northeast and Southeast Asia. Travelers can fly directly from the carrier's base to major Japanese cities like Osaka, Tokyo (Narita), Sapporo, and Fukuoka. The airline also serves tropical getaways, offering routes to Da Nang and Nha Trang in Vietnam, as well as flights to Taipei and Qingdao.

Modern Fleet and Safety
The airline operates a uniform fleet consisting of the Airbus A320-200, a widely used narrow-body aircraft known for its reliability and efficiency on short-to-medium haul routes. By maintaining a single aircraft type, Aero K ensures streamlined maintenance and consistent safety standards. The company adheres to strict international safety protocols and has quickly built a reputation for operational dependability since its first flight.

Progressive Values and Service
What truly sets Aero K apart is its corporate philosophy. The airline made headlines for introducing gender-neutral uniforms for its cabin crew, moving away from traditional skirts and heels to practical trousers and sneakers. This choice reflects their core mission: to prioritize safety and comfort for both crew and passengers. This "human-centered" approach extends to their customer service, aiming to provide a friendly, egalitarian, and stress-free flying experience.

Domestic Connections
In addition to its international reach, Aero K plays a vital role in domestic connectivity. It offers frequent service between the mainland and the popular island destination of Jeju City. For international travelers, the airline also facilitates connections through Seoul (Incheon), providing accessible travel options across the region.

Travelers in the United Arab Emirates should note that Aero K currently manages all customer service inquiries directly through its headquarters in South Korea. As there is no dedicated local office or call center in Dubai or Abu Dhabi, the most efficient way to manage bookings or request assistance is by contacting the international support line or using the digital channels provided on the official airline website.

Official Website

For the most up-to-date flight schedules and booking management, visit the airline's official portal: www.aerok.com

Contact Information

• International Customer Service: +82-1899-2299 (International call rates apply)
• Operating Hours: 09:00 – 18:00 KST (Korea Standard Time)
• Online Support: The "1:1 Inquiry" feature is available on the official website for detailed assistance (requires login).
• Email: General inquiries are best handled through the website's inquiry form to ensure a timely response.
• Headquarters Address: 154, Osangsaengmyeong 3-ro, Osang-eup, Heungdeok-gu, Cheongju-si, Chungcheongbuk-do, Republic of Korea

Social Media

• Instagram: @aerok.official
• YouTube: Aero K Airlines

Local Offices in the United Arab Emirates

Currently, Aero K does not operate a local ticketing office or airport desk in the United Arab Emirates. Passengers are advised to resolve all ticketing matters online or via the international customer center prior to travel.

Emergency Support

For urgent matters outside of standard business hours, passengers should consult the "FAQ" or "Notice" sections on the official website for immediate guidance on common issues such as schedule changes or baggage policies.

Planning your trip with Aero K requires a clear understanding of their baggage rules to ensure a smooth journey through Cheongju and beyond. As a low-cost carrier, the airline offers flexible options that allow passengers to pay only for what they need. Whether you are flying light to Jeju City or packing for a longer holiday in Da Nang, reviewing these guidelines beforehand can save you time and money at the airport.

Carry-On Baggage Allowance

Every passenger flying with Aero K is entitled to a free carry-on allowance. To ensure safety and comfort in the cabin, strict weight and size limits are enforced.

• Weight Limit: Each passenger may bring one main carry-on bag weighing up to 10 kg (22 lbs).
• Dimensions: The maximum dimensions for the carry-on bag are 55 x 40 x 20 cm, including handles and wheels.
• Personal Item: In addition to the main bag, you may carry one small personal item, such as a handbag, laptop bag, or small backpack. This item must fit comfortably under the seat in front of you.

Please note that if your cabin baggage exceeds these limits at the boarding gate, it may need to be checked in, and applicable gate baggage fees will be charged.

Checked Baggage Policies

Your checked baggage allowance depends on the type of fare bundle you purchased during booking. Aero K typically offers tiered fare structures:

• Event/Promo Fares: These tickets generally do not include any free checked baggage. Passengers must purchase a baggage allowance separately if needed.
• Normal/Discount Fares: These usually include a standard allowance, often 15 kg (33 lbs) for domestic flights and short-haul international routes like Osaka or Tokyo.
• Maximum Weight per Piece: For health and safety reasons, a single piece of checked luggage should not exceed 32 kg. If you have more weight, it must be split into separate bags.

Travelers are strongly advised to purchase extra baggage allowance online via the official website or mobile app at least 24 hours before departure, as airport counter rates are significantly higher.

Excess Baggage Fees

If your luggage weighs more than your pre-purchased allowance, excess baggage fees will apply. These are calculated per kilogram. The specific rate varies depending on whether your flight is domestic or international. Payment can typically be made by credit card at the airport check-in counter.

Special Baggage: Sports and Music Equipment

Travelers bringing special items such as golf clubs, skis, surfboards, or musical instruments must adhere to specific regulations:

• Sports Equipment: Items like golf bags or ski gear are treated as special baggage. A separate handling fee usually applies in addition to the standard weight charges, or they may be counted towards your weight allowance depending on the specific fare rule. Secure packing in a hard case is highly recommended to prevent damage.
• Musical Instruments: Small instruments (like violins) can be brought on board as carry-on if they fit within the overhead bin dimensions. Larger instruments (like cellos) require the purchase of an "Extra Seat" ticket to be carried in the cabin. Alternatively, they must be checked as fragile baggage in a hard-shell case.

Restricted and Prohibited Items

To comply with South Korean and international aviation security laws, certain items are restricted:

• Lithium Batteries & Power Banks: These must never be placed in checked luggage. They must be carried with you in the cabin.
• Lighters and Matches: Typically, one lighter per person is allowed on your person, but strict rules apply. Electronic cigarettes must also be in carry-on bags.
• Liquids (International Flights): On flights to destinations like Taipei or Nha Trang, liquids in carry-on bags must be in containers of 100ml or less, placed in a single, transparent, resealable 1-liter plastic bag.

Tips for Efficient Packing

Maximize your allowance and minimize stress with these tips:

• Weigh Before You Go: Use a portable luggage scale to check your bag's weight before heading to the airport.
• Pre-book Allowance: Always buy baggage allowance online. It is cheaper than paying at the counter.
• Label Your Bags: Attach a sturdy tag with your name, phone number, and email address to all checked luggage.
• Keep Valuables Close: Never pack cash, jewelry, important documents, or fragile electronics in your checked bags. Keep them in your carry-on.

Traveling with a furry companion requires careful planning, and Aero K strives to make the journey as smooth as possible for you and your pet. Currently, the airline only allows pets to travel in the cabin; transport in the cargo hold as checked baggage is not available. This service is particularly popular on domestic routes between Cheongju and Jeju City. Passengers are strongly encouraged to review specific guidelines, especially for international flights to destinations like Osaka, Tokyo, or Taipei, where entry regulations are strict.

Transport Options: Cabin Only

Pets can travel with you in the passenger cabin if they remain in their carrier at all times and fit comfortably under the seat in front of you. Since Aero K does not transport pets in the cargo hold, animals that exceed the cabin weight or size limits cannot be accepted for travel.

• Maximum Weight: Aero K offers a generous allowance compared to some other carriers. The total weight of the pet combined with the carrier must not exceed 10 kg.
• Carrier Dimensions:
  • The sum of the width, depth, and height of the carrier must not exceed 115 cm.
  • Height Limit: The carrier must be low enough (typically around 20–26 cm) to slide easily under the seat in front of you.
  • Soft vs. Hard Case: Soft-sided carriers are recommended as they are often more flexible and easier to fit under the seat, provided the animal can stand and turn around comfortably inside.
• Allowed Pet Types: Generally limited to domesticated dogs, cats, and household birds (at least 8 weeks old).
• Limit per Passenger: Only one pet carrier is allowed per adult passenger.

Service Costs

A fee is charged for pet transportation, which is separate from your standard baggage allowance. These fees are typically paid at the airport check-in counter in the local currency.

• Domestic Routes: The fee is approximately KRW 20,000 – 30,000 per pet.
• International Routes: The fee is approximately KRW 100,000 (or equivalent in local currency) per pet.
• Note: Prices are subject to currency fluctuations and policy changes; checking the latest rates on the official website before travel is always recommended.

Required Documentation

To ensure a hassle-free check-in and entry at your destination, valid paperwork is mandatory. Requirements vary significantly by destination.

• Veterinary Passport: An ID document confirming the pet's identity and owner details.
• Health Certificate: A statement from a veterinarian issued within a specific timeframe (often 7-10 days before travel) confirming the animal is healthy and fit to fly.
• Vaccinations: Proof of valid vaccinations, particularly for Rabies, is required for almost all flights.
• Quarantine Certificates: For international travel, specific quarantine documents required by the destination country (e.g., Japan or Taiwan) must be prepared well in advance.

Restrictions and Safety

For the safety of all passengers and animals, certain restrictions apply.

• Prohibited Animals: Fierce dogs, aggressive animals, pregnant females, and pets younger than 8 weeks are not permitted.
• Behavior: Pets must not cause a disturbance (barking, strong odors) to other passengers. If a pet is disruptive, boarding may be denied.
• Service Dogs: Assistance dogs accompanying passengers with disabilities are usually exempt from weight fees and carrier requirements, provided they have proper identification, are harnessed, and sit at the passenger's feet.

Preparation Tips

Help your pet have a stress-free flight with these preparations.

• Secure the Carrier: Ensure the carrier is escape-proof, well-ventilated, and lined with absorbent pads.
• Feeding: Feed your pet lightly about 2-4 hours before departure to prevent motion sickness; avoid feeding them immediately before the flight.
• Comfort: Place a familiar item, like a small toy or blanket, inside the carrier to help keep them calm during the journey.

Important: The number of pets allowed per aircraft is strictly limited. It is highly recommended to contact Aero K's customer service center well in advance to reserve a spot for your pet, as approval is often on a first-come, first-served basis.

Simple and Direct Value
Unlike legacy carriers that rely on complex mileage charts and elite status tiers, Aero K currently operates with a simplified, value-driven philosophy. The airline does not maintain a traditional frequent flyer program with accumulating points or miles. Instead, it focuses on providing immediate cost savings and transparent low fares to all passengers flying through its hub in Cheongju. This approach ensures that every traveler, regardless of their flight frequency, enjoys the most competitive rates available without needing to track qualifying segments or expiration dates.

Membership Structure

Aero K has streamlined the travel experience by avoiding complicated tiered systems. The airline currently offers a single, inclusive membership status that is accessible to everyone.

• Registered Member: This is the core entry level for all travelers. By creating a free account on the official website, passengers gain access to a personalized dashboard for managing bookings. Key benefits include faster checkout, the ability to view past itineraries, and priority receipt of promotional news.
• Elite Tiers (Silver/Gold/Platinum): As a dedicated low-cost carrier, Aero K does not currently offer elite tiers or status-based perks such as lounge access or priority boarding. All additional services, like checked baggage or seat selection, are available for purchase on an "a la carte" basis, allowing you to customize your experience based on your needs rather than your status.

Earning and Savings

Since there are no miles to accrue, the "earning" potential with Aero K comes in the form of instant discounts and exclusive access.

• Immediate Fare Discounts: Rather than waiting to redeem points for a future trip, registered members are often the first to know about "Super Save" fares and limited-time promotions for popular routes like Osaka and Tokyo.
• Partner Promotions: Occasional collaborations with credit card companies or local travel partners in Korea may offer instant discounts at checkout, serving as a practical alternative to earning miles.
• Newsletter Benefits: Subscribers often receive unique promo codes that can be applied directly to new bookings, effectively acting as a "reward" for loyalty.

Redeeming Rewards

The concept of redemption on Aero K is replaced by the flexibility of its low-fare model.

• No Blackout Dates for Awards: Since you pay with cash (or card) rather than points, you are not restricted by limited "award seat" inventory. If a seat is available for sale to Taipei or Da Nang, you can book it.
• Ancillary Purchases: Savings made on the base fare can be "redeemed" immediately by purchasing value-added services, such as extra legroom seats or pre-ordered in-flight meals.

Alliance Membership

Aero K is an independent carrier and is not a member of any major global airline alliance (such as Star Alliance, SkyTeam, or oneworld). Consequently, frequent flyers of other major airlines cannot earn or redeem miles on Aero K flights, nor can they utilize alliance-wide benefits like priority baggage handling.

How to Join

Becoming a member is a quick and digital-first process, ideal for international travelers planning their trip to Korea.

• Online Registration: Visit the official Aero K website (www.aerok.com) and click on the "Sign Up" or "Login" button.
• Required Information: You will need to provide a valid email address and create a password. For international passengers, ensuring your name matches your passport exactly is crucial for smooth booking management.
• Instant Access: Once registered, your account is active immediately, allowing you to manage bookings to destinations like Sapporo or Jeju City right away.

Flying with Aero K is designed to be a practical, modern, and "lifestyle-focused" experience. As a Low-Cost Carrier (LCC), the airline prioritizes efficiency and affordability while maintaining a distinctively stylish brand identity. Travelers flying from Cheongju to international destinations can expect a straightforward, single-class service model that empowers passengers to pay only for the amenities they actually use.

Service Classes

Aero K operates a simplified, all-Economy Class cabin across its entire fleet of Airbus A320 aircraft. There are no Business or First Class sections. This single-class configuration allows the airline to maximize capacity and offer highly competitive fares on popular routes to cities like Osaka and Tokyo.

• Economy Class: This is the standard and only cabin available. The experience is designed to be functional and comfortable for short-to-medium haul flights. While the amenities are basic compared to full-service carriers, the clean and modern cabin environment ensures a pleasant journey.

Seat Configuration and Comfort

The cabin layout follows the industry standard for the Airbus A320, featuring a 3-3 configuration (three seats on the left, a central aisle, and three seats on the right). The seats are modern slimline models designed to maximize personal space within the compact cabin.

• Standard Seats: These make up the majority of the cabin. The seat pitch (distance between rows) is standard for low-cost carriers, suitable for flights of 2 to 4 hours, such as the journey to Da Nang or Taipei.
• Premium Seats (Extra Legroom): For passengers desiring more space, specific rows—typically the front row (Row 1) and the emergency exit rows—offer significantly more legroom. These seats can be selected for an additional fee during the booking process or at check-in, subject to availability.
• Front Zone Seats: Rows 2 through 4 are often designated as "Front Seats," allowing passengers to disembark quickly upon arrival, which is particularly convenient for business travelers heading to Seoul via Cheongju.

In-Flight Dining

To keep ticket prices low, Aero K does not provide complimentary meals or beverages. Instead, it operates a buy-on-board service known as Aero K Kitchen (or similar cafe service).

• Snacks and Beverages: Passengers can purchase a variety of items from the in-flight menu, including coffee, juices, soft drinks, instant noodles, and light snacks. Payment is typically accepted via credit card.
• Pre-Ordered Meals: On longer international flights, such as those to Nha Trang, hot meals may be available for pre-order on the website up to 72 hours before departure. It is highly recommended to check the availability of this service online before you fly.
• Water: While bottled water is available for purchase, it is advisable to bring an empty water bottle to fill at the airport after security or purchase one before boarding.

Entertainment and Amenities

In line with the low-cost model, Aero K aircraft do not feature seatback entertainment screens or audio systems. The airline encourages a "Bring Your Own Device" approach.

• Personal Devices: Passengers should load their smartphones, tablets, or laptops with movies, music, and games prior to the flight.
• In-Flight Magazine & Merchandise: The airline is famous for its trendy branding. The in-flight catalog often features unique Aero K merchandise, including t-shirts, eco-bags, and travel accessories, which have become popular souvenirs.
• Wi-Fi: Currently, in-flight Wi-Fi connectivity is generally not available on Aero K flights. Passengers should prepare to be offline during the journey to destinations like Sapporo or Fukuoka.

Special Services

Aero K is committed to making air travel accessible and safe for everyone. Several special assistance services are available upon request.

• Passengers with Disabilities: Wheelchair assistance and support for passengers with reduced mobility can be arranged. Requests must be made through the customer service center at least 48 hours before departure to ensure the necessary equipment and staff are ready at Cheongju airport.
• Unaccompanied Minors: The airline may offer services for children traveling alone, subject to specific age restrictions and fees. This service generally involves ground staff escorting the child through security and to the gate, as well as cabin crew supervision during the flight. Verification of current policies via the official website is essential.
• Expectant Mothers: Pregnant passengers can travel up to a certain week of pregnancy (usually 32-36 weeks depending on the condition). A doctor's note confirming fitness to fly is often required for those traveling after 32 weeks.

Aero K operates a focused and expanding network centered around its primary hub at Cheongju International Airport. The airline connects travelers to key destinations across Northeast and Southeast Asia, including popular cities in Japan, Vietnam, and Taiwan, while also serving domestic routes and select international connections from Seoul.

Securing the best fares with Aero K often involves planning ahead. As a popular low-cost carrier based in Cheongju, ticket prices tend to rise as the departure date approaches. For international routes to high-demand destinations like Osaka or Tokyo, it is generally advisable to book at least 2 to 3 months in advance. If you are planning a trip during major holidays or peak travel seasons in South Korea or Japan, consider booking even earlier to ensure seat availability and more affordable rates.

To find the most attractive deals, keep a close watch on the airline's seasonal promotions. Aero K frequently offers discounts on flights to popular leisure spots such as Taipei and Da Nang. Signing up for their official newsletter or following their social media channels is an excellent way to stay informed about flash sales and special offers. Maintaining flexibility with your travel dates can also help you uncover significant savings, particularly if you choose to fly mid-week rather than on weekends.

Streamline your airport experience by utilizing online check-in services. This feature typically allows you to check in via the website or mobile app before you arrive at the airport, saving you valuable time. Downloading the Aero K mobile app is highly recommended; it serves as a convenient travel companion that lets you manage your booking, check real-time flight status, and access your mobile boarding pass. This digital convenience is especially useful for busy connections, such as those from Seoul.

Seat selection is another important aspect of your journey. If you prefer extra legroom or want to ensure you sit next to your travel companions on flights to Jeju City or Nha Trang, it is best to reserve your preferred seats during the booking process. Finally, always consider purchasing comprehensive travel insurance. This provides essential peace of mind by covering unexpected events such as flight cancellations, luggage delays, or medical emergencies, ensuring a worry-free adventure.

Founding and Vision
Aero K was established in 2016 with a clear and ambitious goal: to revitalize Cheongju International Airport and provide a convenient alternative to the congested hubs of Incheon and Gimpo. The airline's name, derived from spelling "Korea" backward, symbolizes a desire to overturn traditional aviation norms and present a fresh perspective on air travel. Despite being founded in 2016, the carrier faced a lengthy and rigorous certification process. It navigated several years of regulatory review and the global challenges posed by the pandemic before finally securing its Air Operator Certificate (AOC) in late 2020.

Inaugural Flights and Domestic Roots
The airline officially commenced commercial operations in April 2021. Its inaugural flight connected its base in Cheongju with Jeju City, the most popular domestic holiday destination for South Koreans. For the first two years, Aero K focused exclusively on stabilizing its operations within the domestic market. This period allowed the carrier to build a loyal local customer base, refine its service protocols, and establish a reputation for punctuality and safety using its initial fleet of Airbus A320 aircraft.

International Expansion
A significant milestone in Aero K's history occurred in 2023, marking the start of its international capabilities. As travel restrictions eased across Asia, the airline launched its first international scheduled service to Osaka (Kansai) in July 2023. This move was quickly followed by a rapid expansion of its route network. By the end of the year and into 2024, the carrier had added regular flights to major regional economic and tourism centers, including Tokyo (Narita) and Taipei.

Fleet Evolution and Modernization
From its inception, Aero K has adhered to a single-fleet strategy to maximize operational efficiency. The airline utilizes the Airbus A320-200, a decision that simplifies pilot training, maintenance, and inventory management. Starting with just one aircraft during its launch phase, the fleet has steadily grown to support its expanding network. The company plans to continue acquiring additional narrow-body aircraft to increase frequencies on existing routes and open new connections to Southeast Asian destinations like Da Nang and Nha Trang.

Brand Innovation and Cultural Impact
Beyond its route map, Aero K has made a distinctive mark on the aviation industry through its progressive corporate culture. In a sector often defined by rigid hierarchies and traditional aesthetics, the airline garnered international attention for introducing gender-neutral uniforms. Collaborating with modern fashion designers, they replaced skirts and heels with practical trousers and sneakers for all cabin crew. This development was not just a stylistic choice but a strategic move to prioritize safety and crew mobility, reflecting the airline's modern, pragmatic philosophy.

Recent Developments
Currently, Aero K is focused on aggressive organic growth. The airline continues to solidify Cheongju as a viable international gateway while simultaneously expanding operations to include departures from Seoul (Incheon). By utilizing Incheon for routes to destinations such as Osaka, the carrier is broadening its footprint beyond its primary hub. Alongside this expansion, Aero K is consistently launching new routes to cities like Sapporo and Fukuoka, rapidly transitioning from a local startup to a key player in the Northeast Asian low-cost market.