Aeroflot

Aeroflot is one of the world's oldest and most renowned airlines, carrying a prestigious legacy that dates back to 1923. As a flagship carrier, it bridges the gap between continents, offering travelers a seamless blend of traditional hospitality and modern service standards. With a commitment to reliability and passenger comfort, the airline serves as a vital connection for those flying between the Middle East and major destinations across Russia and beyond.

Rich History and Global Reach
With nearly a century of aviation experience, Aeroflot has evolved into a modern, full-service airline that prioritizes safety and efficiency. The company has received numerous international accolades over the years for its customer service and on-time performance. Its fleet comprises modern aircraft designed to provide a comfortable journey, featuring ergonomic seating and high-quality in-flight entertainment systems.

Connectivity with the UAE
For travelers departing from the United Arab Emirates, the airline offers robust connectivity. Frequent flights operate from Dubai and Abu Dhabi, linking these dynamic cities directly to the airline's main hub. Beyond the capital, passengers can easily connect to other major cultural and economic centers, including the historic city of Saint Petersburg.

Network and Service
The airline's network is designed to facilitate both business and leisure travel. In addition to the major metropolitan areas, the carrier provides access to regional hubs such as Krasnodar and the industrial center of Yekaterinburg. Passengers flying with this carrier can expect a premium experience, with options ranging from Economy to an award-winning Business Class, ensuring a pleasant journey regardless of the destination.

Travelers in the United Arab Emirates can easily manage their journey with Aeroflot through a variety of digital and global support channels. Whether departing from Dubai or Abu Dhabi, passengers have access to assistance for reservations, baggage inquiries, and flight schedules directly through the airline's centralized systems.

Official Website & Mobile App
For the most comprehensive and up-to-date information, including online check-in and live flight status, the official website is the primary resource. Additionally, the mobile app allows travelers to manage bookings conveniently from their devices.

• Official Website: www.aeroflot.ru
• Mobile App: Available for download via the official website

Global Contact Center
For urgent inquiries or assistance outside of standard operations, the airline's main contact center in Moscow operates around the clock, ensuring support is available to passengers worldwide.

• International Contact Center: +7 495 223 5555

Social Media
Stay connected and receive the latest updates by following the airline's official social media profiles:

• Facebook: Aeroflot International
• X (Twitter): @aeroflot
• Instagram: @aeroflot
• LinkedIn: Aeroflot – Russian Airlines

Understanding the baggage policy is an essential step for a smooth journey with Aeroflot, especially for international travelers flying between the UAE and Russia. The airline operates under the "Piece Concept," which defines allowances based on the number of bags rather than just total weight. Whether you are departing from Dubai or Abu Dhabi, familiarizing yourself with these rules ensures a hassle-free check-in experience.

Carry-on Baggage Allowance
Passengers are entitled to bring hand luggage into the cabin, with limits determined by the travel class. Economy and Comfort Class passengers typically receive an allowance of one piece weighing up to 10 kg. For those flying in Business Class, the allowance usually increases to one piece up to 15 kg. The dimensions for carry-on items should not exceed 55 x 40 x 25 cm to ensure they fit in the overhead bins. In addition to the main carry-on, travelers may bring a personal item such as a backpack, handbag, or laptop bag.

Checked Baggage Limits
Checked baggage entitlements vary significantly by fare family. On "Lite" fares, checked bags may not be included, while standard Economy fares generally allow for one piece weighing up to 23 kg. Passengers in Comfort Class are often allowed two pieces of 23 kg each. Business Class offers the most generous allowance, typically permitting two pieces weighing up to 32 kg each. The sum of the three dimensions (length + width + height) for any checked bag generally must not exceed 158 cm.

Excess Baggage and Fees
If your luggage exceeds the free allowance in number, weight, or size, excess baggage fees will apply. It is highly recommended to purchase additional baggage allowance in advance through the airline's website or mobile app, as fees at the airport are typically higher. Heavy bags (over 23 kg in Economy or 32 kg in Business) or oversized items will incur specific surcharges.

Special Items and Sports Equipment
Aeroflot is known for being accommodating to sports enthusiasts. Skiing equipment, snowboarding gear, hockey equipment, and bicycles can often be transported as part of the free baggage allowance or as an additional complimentary item, depending on the season and specific route conditions. Musical instruments can be carried in the cabin if they fit within hand luggage dimensions or purchased as a separate seat for larger items (like a cello). Always verify specific requirements for special items before flying to Moscow or other destinations.

Restricted and Prohibited Items
To ensure safety on board, strict rules apply to certain items. Lithium batteries and power banks must be packed in carry-on luggage and are prohibited in checked bags. Liquids, aerosols, and gels in carry-on bags must be in containers of 100 ml or less, placed in a transparent, resealable plastic bag. Prohibited items include explosives, flammable substances, compressed gases, and other hazardous materials defined by international aviation safety regulations.

Tips for Efficient Packing
To avoid unexpected fees or delays, weigh your bags at home before heading to the airport. Label all luggage with your name, phone number, and email address inside and out. If you are connecting to regional destinations like Saint Petersburg or Yekaterinburg, consider packing essentials in your carry-on in case of any transit delays.

Pet Travel Policy
Aeroflot understands that pets are cherished family members and strives to make their journey as safe and comfortable as possible. Whether you are planning a relocation or a holiday, the airline permits the transport of domesticated cats, dogs, and birds on its flights, including routes connecting the UAE to Moscow and beyond. Passengers are strongly advised to notify the airline and book pet travel well in advance, as there is a strict quota on the number of animals allowed on board each aircraft.

In-Cabin Transport
Small pets are welcome in the passenger cabin, allowing owners to keep their companions close throughout the flight. This is the only travel option available for certain sensitive breeds.

• Carrier Dimensions (Hard): Maximum dimensions of 44×30×26 cm.
• Carrier Dimensions (Soft): The sum of the three dimensions (length + width + height) must not exceed 126 cm.
• Weight Limit: The total weight of the animal and the carrier must not exceed 8 kg.
• Allowed Pets: Domesticated cats, dogs, and birds.
• Placement: The carrier must be placed under the seat in front of you during takeoff and landing.

Transport in the Cargo Hold
Animals that exceed the weight or size limits for the cabin must travel as checked baggage in the cargo hold. The hold is pressurized and temperature-controlled to ensure the animal's well-being. Note: Certain dog breeds are not permitted in the hold due to safety concerns (see Restrictions below).

• Weight Limit: The animal and container together must not exceed 50 kg.
• Container Requirements: Must be a rigid, impact-resistant crate (IATA compliant) with proper ventilation and a secure lock.
• Comfort: The container must be spacious enough for the animal to stand up naturally, turn around, and lie down.
• Check-in: A special baggage ticket is issued at the airport counter.

Cargo Services for Large Animals
For very large animals or unaccompanied pets, transport must be arranged through the airline's cargo department rather than as checked baggage.

• Requirement: Mandatory for animals (including container) weighing over 50 kg.
• Booking: Must be arranged separately through cargo agents.
• Suitability: Ideal for animals requiring larger crates or specific handling conditions.

Required Documentation
To ensure seamless entry into the destination country, specifically for international flights departing from or arriving in the UAE, strict documentation is required:

• Veterinary Passport: Must contain owner details and the animal's description.
• Health Certificate: A valid veterinary certificate (such as Form No. 1 for flights from Russia) or an international health certificate issued within the required timeframe (typically 5–14 days before travel).
• Vaccinations: A valid rabies vaccination record is mandatory (administered no earlier than one year and no later than 21 days before the flight).
• Microchip: Often required for international travel, particularly for flights to and from Dubai, Europe, and other regulated regions.

Service Costs
Pet transport is not included in the standard free baggage allowance and is charged as special excess baggage. Fees vary based on the route and method of transport.

• In-cabin fee: Generally ranges from €75 to €85 for international flights.
• Cargo hold fee: Approximately €100 to €200, depending on the size and weight of the crate.
• Payment: Usually collected at the airport check-in counter in the local currency.

Restrictions and Safety (Important)
To ensure the safety of all passengers and animals, Aeroflot enforces specific restrictions, particularly regarding certain dog breeds.

• Brachycephalic (Snub-nosed) Breeds: Due to high risks of respiratory issues during air travel, dogs with short snouts (e.g., Bulldogs, Pugs, Boxers, Pekinese) are strictly prohibited from traveling in the cargo hold. These breeds are accepted only in the passenger cabin and must meet all standard weight (up to 8 kg) and carrier size requirements. If the animal exceeds the cabin limits, it cannot be transported by Aeroflot.
• Aggressive Breeds: Certain dog breeds classified as potentially dangerous may be restricted.
• Prohibited Animals: Wild animals, reptiles, arthropods, and sick animals are generally not accepted for transport.
• Service Dogs: Guide dogs accompanying passengers with disabilities travel free of charge in the cabin, provided they have the necessary training certificates and wear a muzzle.

Preparation Tips
Proper preparation is key to a stress-free journey for your pet.

• Acclimatization: Allow your pet to get comfortable with their crate weeks before the flight.
• Hydration and Feeding: Offer a light meal about 4 hours before departure. Ensure the pet is hydrated but avoid excessive water intake right before boarding.
• Consultation: Always confirm the latest requirements by contacting the airline or visiting their local offices in Abu Dhabi or Dubai at least 48 hours before your scheduled departure.

Unlock Rewards with Aeroflot Bonus
The airline offers a comprehensive loyalty scheme known as Aeroflot Bonus, designed to reward frequent travelers with a range of exclusive privileges and services. Whether flying for business to Moscow or taking a vacation, members can accumulate value from their journeys and enjoy a more comfortable travel experience.

Membership Tiers
The program consists of four primary levels, each unlocking progressively higher value and comfort for the passenger:

• Basic Level: The entry tier allowing members to accumulate miles and access digital services.
• Silver Level: Offers priority check-in services and an additional piece of free checked baggage.
• Gold Level: Grants complimentary access to airport business lounges and priority boarding.
• Platinum Level: The elite tier featuring a personal concierge service and guaranteed seat reservations.

Earning Miles
Members accumulate miles through various activities, turning everyday spending and travel into future rewards:

• Flights: Earn qualifying miles for every flight segment flown with the carrier and its subsidiaries.
• Financial Partners: Accumulate miles on daily purchases through co-branded bank cards.
• Travel Services: Earn points when booking stays with partner hotels or renting vehicles.
• Lifestyle Partners: Collect extra miles at participating restaurants and retail chains.

Redeeming Your Miles
The accumulated miles provide flexibility and can be used for a variety of valuable rewards:

• Award Tickets: Purchase flights for yourself, family, or friends using miles.
• Class Upgrades: Use miles to upgrade your seat from Economy to Business Class.
• Partner Goods: Exchange miles for premiums and services from the partner network.
• Charity: Option to donate accumulated miles to the airline's "Mercy Miles" charity project.

How to Join
Becoming a member is a straightforward process accessible to all travelers:

• Online Registration: Sign up for free via the official website or mobile app.
• Immediate Access: Receive a digital membership number instantly to start earning.
• Family Accounts: Create a joint account to pool miles with family members for faster rewards.

Passengers traveling with Aeroflot can choose from three distinct service classes designed to meet varying needs and budgets. Whether embarking on a long-haul journey or a short regional hop, the airline prioritizes passenger well-being across all cabins. The fleet features modern configurations that ensure a relaxing environment from takeoff to landing.

Business Class
Designed for those who value privacy and premium service, Business Class offers the highest level of comfort. On long-haul wide-body aircraft, passengers can relax in spacious seats that convert into fully flat beds, ensuring a restful sleep. On shorter routes, such as those operated by the Airbus A320 family, travelers enjoy wide, ergonomic recliner seats with ample legroom. The experience is enhanced by a dedicated check-in area, priority boarding, and access to exclusive airport lounges before departure.

Comfort Class
Available on select long-haul aircraft like the Boeing 777 and Airbus A350, Comfort Class serves as a premium economy product. It bridges the gap between Economy and Business, offering a separate cabin area with upgraded seats that feature increased pitch and recline. Passengers in this class also benefit from enhanced meal services and additional personal space, making it an excellent choice for extended travel between Dubai and Moscow.

Economy Class
Aeroflot’s Economy Class is renowned for providing excellent value without compromising on quality. Seats are designed with ergonomics in mind, featuring adjustable headrests and comfortable spacing. On most modern aircraft, passengers have access to USB ports or power outlets to keep devices charged. The airline maintains a high standard of service, ensuring that even budget-conscious travelers enjoy a pleasant flight.

In-Flight Dining
Culinary excellence is a hallmark of the inflight experience. Business Class passengers are treated to an à la carte menu developed by acclaimed chefs, served on fine china with metal cutlery. The menu changes regularly to reflect fresh, seasonal ingredients. In Economy Class, travelers receive complimentary hot meals on flights exceeding three hours, along with a selection of cold snacks and beverages on shorter routes. Special meals, including vegetarian, halal, and diabetic options, can be pre-ordered free of charge to accommodate specific dietary requirements.

Entertainment and Connectivity
To keep passengers entertained, the airline offers a comprehensive In-Flight Entertainment (IFE) system on long-haul flights. Personal seatback screens provide access to a vast library of the latest movies, classic films, audiobooks, and music. For younger travelers, a dedicated kids' channel features cartoons and games. Wi-Fi access is also available on selected aircraft types, allowing passengers to stay connected with family or colleagues while in the air.

Family and Special Assistance
Aeroflot pays special attention to its youngest guests. Children between the ages of 3 and 11 receive "Junior Jet" activity kits containing games, books, and crayons to keep them occupied. For those traveling with infants, bassinets can be reserved in advance on specifically equipped aircraft. The airline is also fully equipped to assist passengers with reduced mobility or disabilities, offering dedicated support services at the airport and onboard to ensure a safe and dignified journey.

Aeroflot operates a robust flight network connecting the United Arab Emirates with the Russian Federation, primarily routed through its central hub in Moscow. Travelers can take advantage of frequent full-service flights departing from both Dubai and Abu Dhabi, ensuring convenient access to Russia's capital as well as other key regional cities and cultural centers.

Securing the best fares with Aeroflot often requires a bit of forward planning. As a general rule, it is advisable to book your tickets well in advance—ideally 2 to 4 months before your intended departure date. For peak travel seasons, such as major holidays or summer vacations, finalizing your reservation even earlier can help you lock in lower prices before demand surges.

To find the most attractive deals, consider subscribing to the airline's newsletter or regularly checking their official website for special promotions. Flexibility is a traveler's best friend; flying mid-week often results in cheaper fares compared to weekends. Keep an eye out for seasonal sales that can offer significant savings on international routes connecting through their hub in Moscow.

You can save significant time at the airport by utilizing the online check-in service. This feature typically opens 24 hours before the scheduled departure and closes 45 minutes prior to takeoff. It allows you to choose your preferred seat and obtain your boarding pass digitally. This is particularly useful if you are traveling with hand luggage only, as it allows you to bypass the check-in counters and head straight to security.

For a more comfortable journey, pay attention to seat selection. While you can often select standard seats for free during the online check-in window, booking early gives you a better chance of securing a window or aisle seat. If you require more space, look for options to upgrade to seats with extra legroom, known as Space+, which can be a worthwhile investment for longer flights.

Using the Aeroflot mobile app is highly recommended for a seamless travel experience. The app allows you to manage your booking, check your flight status in real-time, and store your mobile boarding pass all in one place. Finally, always ensure you have comprehensive travel insurance. It provides essential peace of mind by covering unexpected events such as flight delays, medical emergencies, or lost luggage during your trip.

The Origins of a Legacy
The story of Aeroflot begins on February 9, 1923, with the founding of the "Dobrolet" joint-stock company. This date marks the birth of Russian civil aviation. In its early years, the airline focused on establishing air links across the vast distances of the country, initially operating flights from Moscow to Nizhny Novgorod. In 1932, the organization was officially renamed Aeroflot, a name that would soon become synonymous with aviation for millions of people.

An Era of Record-Breaking Growth
During the mid-20th century, the carrier grew to become the largest airline in the world. It played a pivotal role in connecting remote regions, often serving as the only reliable means of transport for communities in the Far North and the Far East. The airline was a pioneer in operating iconic Soviet-designed aircraft, such as the Tupolev Tu-104—the world's first successful jet airliner in sustained service—and the supersonic Tupolev Tu-144. By the 1980s, it was carrying over 100 million passengers annually, setting global records for passenger volume.

Modern Transformation
Following the economic changes of the 1990s, the airline underwent a significant restructuring, transitioning from a state-run monopoly into a modern commercial enterprise. This period marked the beginning of a new chapter, characterized by the integration of Western-made aircraft into its fleet. The company began operating models from Airbus and Boeing alongside its domestic jets, focusing on fuel efficiency and passenger comfort. This modernization drive also included a complete rebranding, introducing the stylish livery and premium service standards that travelers recognize today.

Connecting Cultures Today
In recent decades, the airline has focused on strengthening its position as a premium global carrier. It has heavily invested in digital innovation, crew training, and hub facilities at Sheremetyevo International Airport. Today, it serves as a vital bridge between East and West, maintaining strong connections with key international hubs. The carrier's network has expanded to include frequent flights to the Middle East, linking Russia's capital with dynamic cities like Dubai and Abu Dhabi, continuing its century-long tradition of bringing people together.