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Fuzhou Airlines is a modern Chinese airline acting as a vital link between Fujian Province and other regions of China. The carrier, part of the major HNA Group holding structure, commenced operations with the goal of providing affordable and comfortable flights while maintaining a high level of service. The company's philosophy is built on the concept of a "simple and sincere journey," where every passenger feels cared for and experiences traditional Asian hospitality.

The airline is actively developing its route network, striving to become a leading player in China's regional transport market. Thanks to effective management and strict adherence to safety standards, Fuzhou Airlines has earned the trust of many travellers who choose reliability and punctuality.

Features and Advantages of Fuzhou Airlines:

The company's key value is safety, ensured by strict maintenance standards and the professionalism of the flight crew. The airline's fleet consists of reliable Boeing 737-800 liners, allowing for unified service and guaranteed schedule stability.

Special attention is paid to the quality of on-board service. Passengers are introduced to the unique culture of the Fuzhou region, reflected in service elements, crew uniforms, and in-flight catering. The "Fu" symbol (happiness, well-being) in the company's name and logo highlights the desire to bring good fortune and joy to every client. Fuzhou Airlines has been repeatedly recognised with industry awards for punctuality and an innovative approach to regional transport.

To contact representatives of Fuzhou Airlines, passengers can use several communication channels. To promptly resolve issues regarding bookings, baggage allowances, or schedule changes, the company suggests contacting the hotline or using digital services.

Official Website

Up-to-date information on flight status and services can be obtained on the carrier's official web resource: www.fuzhou-air.cn. Please note that the main interface of the site is oriented towards the Chinese language; however, the navigation allows access to basic search and ticket verification functions.

Contact Phones and Support

• Customer Service Centre:
  • For calls from within China: 95071666 (available 24/7).
  • For international enquiries: +86 591 95071666.
• Electronic Communication: Direct email addresses for passengers may change, so for official enquiries and submitting claims, it is recommended to use the feedback form ("Feedback") on the airline's website.
• Mobile Services: Flight management is available via the Fuzhou Airlines app or through the integrated platforms of the parent HNA Group.

Social Media

The airline actively informs clients through popular local platforms:

• Weibo: The official account is used for publishing news, schedule changes, and promotions.
• WeChat: A channel for service notifications and quick user support.

Offices and Representation

• Head Office: The airline's headquarters are based at its home airport.
• Airport Service: Branded check-in counters and sales offices can be found in the base departure terminal, as well as at major hub airports within the carrier's route network.

Emergency Contact

In case of urgent changes, flight cancellations, or force majeure situations, the quickest way to get in touch remains the 24-hour hotline +86 591 95071666. Operators will help find alternative flight options and provide necessary information.

Preparing baggage is an important stage of any journey, and knowing the airline's rules will help avoid unnecessary hassle at the airport. Fuzhou Airlines adheres to standards adopted in China's civil aviation, offering passengers clear conditions for transporting belongings. We recommend familiarising yourself with the allowances in advance so that your trip proceeds smoothly and comfortably.

Cabin Baggage: Essentials with You

You are permitted to take items into the aircraft cabin that may be needed during the flight, as well as valuables and documents. Allowances depend on the class of service:

• Economy Class: Passengers may take one piece of cabin baggage weighing up to 5 kg. The dimensions of the bag must not exceed 20×40×55 cm.
• Business Class: Usually, two pieces of cabin baggage are allowed, each weighing up to 5 kg, with the same size restrictions.

In addition to the main bag, you may bring small personal items on board for free: a lady's handbag, a briefcase with a laptop, a coat, or an umbrella. Please note that cabin baggage must fit freely in the overhead locker or under the seat in front of you.

Checked Baggage

For bulkier items, transport in the cargo hold is provided. The airline uses the Weight Concept on most of its routes. Standard free baggage allowances are:

• Economy Class: Up to 20 kg of baggage.
• Business Class: Up to 30 kg of baggage.

For infants (without a separate seat), a 10 kg allowance is often provided. If your suitcase exceeds the established weight limits, you will have to pay for the excess according to excess baggage tariffs. Payment is made at the check-in counter at the airport, and the cost depends on the flight distance and the weight of the "extra" kilograms.

Special Baggage and Non-standard Items

Outdoor enthusiasts and musicians can transport their equipment on Fuzhou Airlines flights, but special rules apply. Sports equipment (e.g., bicycles, golf gear) and musical instruments are included in the free baggage allowance if they fit within the weight and size limits. If items exceed the allowances, an additional fee is charged.

Large or fragile instruments (e.g., a cello) may require booking an extra seat in the cabin. We recommend notifying the airline about special baggage transport no later than 24 hours before departure via the call centre.

Prohibited Items and Restrictions

Strict aviation security rules apply in China, which tourists should be aware of in advance:

• Lighters and Matches: Strictly prohibited for transport in both cabin baggage and checked luggage. They will be confiscated at security checks.
• Power Banks and Lithium Batteries: May be transported only in cabin baggage. The device must have a clear capacity marking (not exceeding 100 Wh, or up to 160 Wh with special permission). Damaged batteries are not permitted for transport.
• Liquids in Cabin Baggage: Containers with a volume of no more than 100 ml each, packed in a single transparent bag.

Tips for Effective Packing

To avoid stress before departure, weigh your suitcases at home. If you have multiple bags, distribute the weight evenly. Always remove old baggage tags to avoid confusion during sorting. Fragile items are best packed in the centre of the suitcase, cushioned with soft clothing, or taken with you into the cabin. And be sure to mark your luggage with a bright ribbon or a name tag—this will help find it faster on the carousel.

Travelling with a pet requires careful preparation, and Fuzhou Airlines strives to make this process as transparent as possible for pet owners. The airline follows the standards of Civil Aviation of China and HNA Group, allowing the transport of cats and dogs, subject to strict adherence to safety requirements and the presence of all accompanying documents.

Transport Options

Depending on the weight, size, and species of the animal, the carrier offers several methods of transport. It is recommended to book the service in advance, as the number of spaces for animals on each flight is strictly limited.

In the Cabin (Carry-on)

Transporting pets in the aircraft cabin is possible on certain flights and aircraft types. This option is suitable only for small domestic animals.

• Carrier Dimensions: The container must be soft or hard, but necessarily ventilated, with dimensions not exceeding 35×28×24 cm (standard for placement under the seat).
• Maximum Weight: The total weight of the animal together with the carrier is usually limited to 5 kg (we recommend confirming the current limit when booking).
• Permitted Animals: Only domestic cats and dogs. The animal must be able to stand up and turn around freely inside the container.
• Restrictions: One passenger may transport only one container with one pet. The animal is forbidden from being released from the carrier during the flight.

In the Cargo Hold (Checked Baggage)

If your pet exceeds the limits for cabin transport, it will travel in a heated and ventilated cargo hold as checked baggage (AVIH).

• Container Requirements: The cage must be made of hard plastic or fibreglass, comply with IATA standards, and have a secure metal lock. Wheels must be removed or locked.
• Comfort: The bottom of the container must be lined with absorbent material. Containers for water and food, attached to the door, are mandatory.
• Temperature Restrictions: The airline may refuse transport if the air temperature at the departure or arrival airports is below -12°C or above +30°C, to avoid putting the animal at risk.
• Documents: A full set of veterinary papers attached to the container is required.

As Cargo

This method is used for transporting large animals, unaccompanied pets, or when flying to countries with strict quarantine controls.

• When Required: If the weight of the animal with the cage exceeds 32 kg (or other cargo hold limits).
• Procedure: Processing takes place through the airport cargo terminal. A separate Air Waybill is required.
• Features: The cage must be of reinforced construction suitable for cargo transport.

Necessary Documents

Before flying, ensure you have the originals of all certificates. Requirements may differ for domestic flights within China and international flights.

• Veterinary Passport with vaccination records.
• Vaccination Certificate: A valid rabies vaccination is mandatory (administered no less than 30 days and no more than a year before departure).
• Animal Health Certificate: A quarantine certificate issued by competent authorities (usually valid for a limited time, e.g., 3-7 days).
• For International Flights: International veterinary certificate and any import/export permits required by the destination countries.

Service Costs

Pet transport is not included in the free baggage allowance and is always paid for additionally. Tariffs may vary:

• Cost Calculation: Usually calculated as "Excess Baggage" based on the total weight (animal + cage).
• Price Formula: A rate of about 1.5% of the full economy class ticket price per kilogram of weight is often applied (standard practice for Chinese airlines).
• Fixed Fees: Fixed tariffs may apply on some routes (e.g., from 800 to 2000 Yuan per piece).

Preparation Tips

• Cage Training: Let your pet get used to the carrier a few weeks before the flight to reduce stress levels.
• Feeding: Do not feed the animal heavily less than 4 hours before departure, but ensure access to water.
• Identification: Attach a tag with the animal's name and your phone number to the collar and the cage.
• Check-in: Arrive at the airport early (3 hours prior), as document processing takes time.

Restrictions

For safety reasons, Fuzhou Airlines imposes restrictions on the transport of certain categories of animals:

• Prohibited Breeds: Brachycephalic breeds (snub-nosed dogs and cats, e.g., Pugs, Bulldogs, Persian cats) are often not accepted for transport due to the risk of respiratory problems.
• Aggressive Breeds: Fighting dog breeds (Pit Bulls, Rottweilers, etc.) are prohibited for transport.
• Condition: Pregnant females, animals younger than 3 months, or those in poor health are not accepted for flight.
• Exceptions: Service dogs and guide dogs are transported in the cabin free of charge provided a special certificate and muzzle are present.

Important: Rules may change depending on the aircraft type and local laws. We strongly recommend contacting the Fuzhou Airlines call centre before purchasing a ticket to confirm the possibility of transporting your pet.

For its regular clients, Fuzhou Airlines offers participation in the large-scale loyalty programme Fortune Wings Club. This is a unified bonus system uniting several airlines of the HNA Group holding, allowing travellers to turn flight kilometres into real privileges and comfort.

Membership Tiers and Privileges

Status in the programme depends on the number of qualifying points or flight segments accumulated over a certain period. The higher the level, the more exclusive services the passenger receives:

• Select (Base): The entry level assigned immediately upon registration, allowing points accumulation.
• Silver: Grants the right to priority check-in, additional free baggage allowance, and access to business lounges.
• Gold: Includes all Silver bonuses, plus priority boarding, expedited security clearance, and an increased mileage accrual rate.
• Platinum: Elite status with a seat booking guarantee (48 hours in advance), free upgrades to Business Class (subject to availability), and maximum attention from staff.

How to Earn Fortune Wings Points

• Flights: Points are awarded for every Fuzhou Airlines flight, as well as flights of partner airlines; the amount depends on the booking class and distance.
• Financial Partners: Using co-branded credit cards allows you to earn points for everyday purchases in shops and online.
• Travel: Booking hotels, renting cars, and ordering transfers through programme partners also replenish your bonus account.
• Shopping: Special promotions in partner retail networks and the club's online mall.

How to Spend Miles

• Award Tickets: Issuing free flights on club member flights (only taxes and fees are paid).
• Class Upgrade: The opportunity to fly comfortably in Business Class by paying for an Economy Class ticket.
• Excess Baggage: Paying for excess weight with points instead of cash at the check-in counter.
• Non-flight Rewards: Exchanging accumulated units for goods, electronics, or gift certificates in the programme catalogue.

Partner Network

• Alliance: The company is not part of global alliances (like Star Alliance) but is part of the Fortune Wings ecosystem.
• Key Partners: The unified programme operates on flights of Hainan Airlines, Grand China Air, Tianjin Airlines, Hong Kong Airlines, Lucky Air, and Capital Airlines.

How to Join

You can become a programme member absolutely free of charge. Simply fill out a simple registration form on the official Fortune Wings Club website, the airline's website, or via the mobile app. You will receive a digital membership number which needs to be quoted with every ticket booking.

Fuzhou Airlines strives to provide passengers with a high level of comfort, combining modern aviation standards with traditional Chinese hospitality. Despite its regional status, the carrier, which is part of the prestigious HNA Group, pays close attention to service details so that every flight leaves a pleasant impression.

Classes of Service

Flights operated by Boeing 737-800 aircraft typically feature a two-class layout, allowing travellers to choose the optimal level of comfort depending on their budget and needs.

• Business Class: Located at the front of the cabin. Passengers can expect wider and softer seats arranged in a 2-2 configuration. This ensures additional personal space and increased legroom, which is especially important during longer flights. Business Class clients are offered a welcome drink, an enhanced menu, priority boarding and disembarkation, as well as individual attention from flight attendants.
• Economy Class: The main cabin is equipped with ergonomic seats arranged in a 3-3 configuration. The seats are designed to ensure a decent level of comfort even with full occupancy. The seat pitch complies with standard industry norms for regional lines, leaving enough room for the knees of passengers of average height.

Food and Beverages

The gastronomic component is a point of pride for Fuzhou Airlines. The airline endeavours to introduce passengers to the culinary traditions of Fujian Province.

• Depending on the flight duration and departure time, passengers are offered hot meals (usually rice or noodles with meat/vegetables) or light snacks.
• The beverage menu includes water, juices, and traditional Chinese tea, served hot and fragrant.
• Special attention is paid to the freshness of products supplied by trusted catering companies of the HNA Group. If you require a special meal (vegetarian, children's, or for medical reasons), it is recommended to order it in advance, no later than 24 hours before departure via the call centre.

In-flight Entertainment and Connectivity

Since the fleet consists mainly of narrow-body aircraft, individual multimedia screens in Economy Class seat backs are generally absent. As an alternative, the airline offers:

• In-flight Magazine: A colourful publication with interesting articles about travel, culture, and company news.
• Shared Screens: Overhead monitors may be installed in the cabin, broadcasting safety instructions and entertainment programmes.
• We recommend that passengers download films, music, or books to their personal mobile devices or tablets in advance.

Services for Passengers with Special Needs

Fuzhou Airlines adheres to principles of inclusivity and care for every client:

• For Families with Children: Safety belts for infants are provided on board. Flight attendants are always ready to assist with seating and warming up baby food. A paid Unaccompanied Minors service is also available for children travelling without adults (requires prior arrangement).
• For Passengers with Reduced Mobility: The airline provides wheelchair services (WCHR/WCHS/WCHC) for moving through the airport and boarding the aircraft. A request for this service must be submitted when booking the ticket or at least 48 hours before the flight so that staff have time to prepare all necessary equipment.
• Pregnant Women: Travel is possible with medical certificates and compliance with pregnancy terms (usually up to 32–36 weeks) established by the carrier's rules.

The carrier's route network is focused on ensuring convenient connections in the South American region, with a key transport hub in the city of Buenos Aires. Thanks to regular flights, passengers can easily plan trips to major natural and cultural attractions, from the Iguazu Falls to the glaciers of Patagonia.

To ensure your journey with Fuzhou Airlines goes as smoothly as possible and leaves only pleasant impressions, we have prepared a number of useful recommendations. Smart planning will help you save your budget and avoid unnecessary hassle before departure.

Best Time to Book

To obtain the most favourable fares for Fuzhou Airlines flights (IATA code: FO), experts recommend purchasing tickets well in advance. The optimal time for purchase is 3–5 weeks before the intended departure date. If you are planning a trip during major national holidays (e.g., Chinese New Year or "Golden Week" in October), it is better to book seats 2–3 months in advance, as demand peaks on these days and prices rise significantly.

How to Find Great Deals

The airline regularly holds sales and special promotions. To avoid missing discounts, it is recommended to:

• Subscribe to the newsletter on the carrier's official website.
• Follow updates on official Fuzhou Airlines social media accounts.
• Check offers for members of the Fortune Wings Club loyalty programme, where accumulated points can be exchanged for tickets or class upgrades.

Online Check-in and Seat Selection

Save time at the airport by using the online check-in service. It usually opens 24 hours before and closes 90 minutes prior to departure. This allows you to choose a convenient seat in the cabin in advance:

• Window Seat: for those who want to enjoy the views during the flight and dislike being disturbed by neighbours.
• Aisle Seat: a convenient option for taller passengers, allowing you to stretch your legs freely and stand up without unnecessary inconvenience.

Important: If you did not manage to check in online, we recommend arriving at the airport no later than 2 hours before departure, as check-in counters usually close 45 minutes (for domestic flights) or 60 minutes (for international flights) before departure.

Mobile App

For maximum convenience, install the airline's official mobile app. With it, you will be able to:

• Buy tickets and manage bookings in a couple of clicks.
• Have your boarding pass at hand in electronic format.
• Receive prompt notifications about delays or gate changes.

Travel Insurance

Unforeseen situations can happen even with the most thorough preparation. We strongly recommend taking out travel insurance covering medical expenses and risks associated with trip cancellation or lost luggage. This small investment will ensure your peace of mind and protection throughout your journey with Fuzhou Airlines.

The history of Fuzhou Airlines is an example of dynamic cooperation between major aviation business and regional authorities. The airline was officially founded in February 2014 as a joint venture between one of the giants of the Chinese industry, the HNA Group, and the Fuzhou City Government. This strategic alliance was created with a clear goal: to transform the capital of Fujian Province into a powerful transport hub and improve the region's connections with the rest of the world.

First Flight and Establishment

A crucial milestone in the carrier's chronicle was the date 30 October 2014. It was on this day that the first commercial flight took place on the route Fuzhou — Beijing. This event marked the beginning of the company's operational activity. From the very start, Fuzhou Airlines relied on symbolism: the name itself and the logo, stylised as the Chinese character "Fu" (happiness) and a dragon, are intended to bring luck and prosperity to every passenger.

Fleet Development

Since its foundation, the company has adhered to a fleet unification strategy, which allows for optimising costs for maintenance and crew training. The basis of the fleet is formed by narrow-body Boeing 737-800 liners. Starting with a few aircraft transferred from the parent company Hainan Airlines, the carrier gradually increased its capacity, receiving new aircraft directly from the manufacturer's factories. This approach ensured high reliability and an average fleet age considered one of the "youngest" in the region.

Expansion and Integration

Being part of the HNA Group ecosystem, the airline gained access to advanced management technologies and a shared loyalty programme. This allowed it to quickly expand beyond intra-provincial flights and create an extensive route network covering dozens of major Chinese cities, including Shanghai, Xi'an, Tianjin, and Chongqing. Despite industry turbulence and restructuring of the parent group during certain periods, Fuzhou Airlines has maintained its operational independence and brand, continuing to play a key role in air transport in south-eastern China.

Modern Stage

Today, the airline focuses on introducing digital innovations and improving service quality. The carrier is actively developing the concept of "smart travel," introducing online services and refining in-flight service. Over the years of operation, Fuzhou Airlines has been honoured with several industry awards for punctuality and contribution to the development of regional tourism, establishing itself as a reliable bridge connecting Fuzhou with other regions.