Nouvelair Tunisie

Nouvelair Tunisie, often referred to simply as Nouvelair, is the leading private airline in Tunisia and a primary bridge between North Africa and the European continent. Established in 1989 as a charter subsidiary, the carrier has successfully evolved into a scheduled airline that plays a pivotal role in the country's tourism industry. By combining competitive fares with a commitment to punctuality and service, Nouvelair provides travelers with a reliable and welcoming gateway to the Mediterranean's sunny coasts and historic cities.

One of the airline's key strengths is its focused network, which facilitates easy travel between Tunisia and major European hubs. Nouvelair operates regular flights connecting its base in Tunis to vibrant cities such as Paris, Frankfurt am Main, and Milan. This connectivity is essential not only for tourists seeking the beaches of Djerba or Monastir but also for the Tunisian diaspora and business travelers moving between continents.

The airline operates a homogenous fleet consisting primarily of Airbus A320 aircraft. This single-type fleet strategy allows for streamlined maintenance and consistent crew training, contributing to the company's operational efficiency and safety record. The cabins are designed to provide a comfortable journey, suitable for the short-to-medium haul flights that characterize the airline's route map, such as trips to Nice or Dusseldorf.

Nouvelair prides itself on its values of proximity, enthusiasm, and safety. As the first private airline in Tunisia, it has maintained a strong reputation for bringing travelers closer to their destinations with a touch of Tunisian hospitality. The company continuously strives to improve its passenger experience, offering various services that cater to the modern traveler while adhering to strict international safety standards.

For travelers in the United Arab Emirates, Nouvelair primarily manages inquiries and bookings through its international customer service centers. While there is currently no direct local branch or dedicated phone line within the UAE, passengers can easily reach the airline's support team via their global hotlines or digital channels for assistance with reservations, flight schedules, and other services.

Official Website

The most convenient way to access flight information and manage bookings is through the official website, which provides comprehensive services for international travelers.

• Official Website: www.nouvelair.com

Contact Information

Please note that the numbers listed below are international lines. Long-distance calling charges may apply when calling from the United Arab Emirates.

• Customer Service (International): +216 70 020 920 (Tunisia)
• Alternative Support Line: +33 1 87 64 10 00 (France)
• Email: customer.callcenter@nouvelair.com
• Mobile App: "Nouvelair" available for download on the App Store and Google Play.

Social Media

Stay connected and receive the latest updates or reach out via direct message through the airline's official social media platforms:

• Facebook
• Instagram
• Twitter / X
• LinkedIn

Local Offices

Currently, Nouvelair does not operate a physical ticket office or airport desk within the United Arab Emirates. Travelers are advised to use the online platforms or contact the headquarters directly.

• Headquarters Address: Zone Touristique Dkhila, 5065 Monastir, Tunisia.

Emergency & 24/7 Support

For urgent matters outside of standard business hours, the main international call center in Tunisia serves as the primary point of contact. It is recommended to have your booking reference number ready when calling to expedite assistance.

Traveling with Nouvelair Tunisie (BJ) is designed to be convenient and flexible, with baggage policies tailored to meet the needs of different travelers, from light packers to those carrying sports equipment. Understanding the specific allowances for your ticket type ensures a smooth journey to destinations like Tunis or Monastir.

Carry-on Baggage Allowance

Nouvelair permits passengers to bring essential items on board to ensure a comfortable flight. The standard cabin baggage allowance includes:

• One Cabin Bag: You are allowed one piece of hand luggage with a maximum weight of 8 kg. The dimensions must not exceed 55 x 35 x 25 cm, including wheels and handles.
• Personal Item: In addition to your main cabin bag, you may carry one small personal accessory free of charge. This can be a handbag, laptop bag, coat, umbrella, or camera bag. This item must be small enough to fit comfortably under the seat in front of you.

Parents traveling with infants (under 2 years old) generally do not have a separate hand luggage allowance for the baby, but necessary items like food and diapers can be carried in the parent's bag within their allowance.

Checked Baggage Limits

Your checked baggage allowance depends on the fare type purchased (Light, Easy, or Flex) and your destination. It is always recommended to check the specific details on your ticket confirmation.

• Light Fare: Typically, this "cabin-only" fare does not include a free checked baggage allowance. Passengers can purchase baggage allowance separately if needed.
• Easy & Flex Fares: These tickets usually include a checked baggage allowance ranging from 20 kg to 25 kg depending on the route (e.g., flights to Paris or London often have specific weight rules).
• Maximum Weight: For health and safety reasons, a single piece of checked luggage must never exceed 32 kg. Bags heavier than this limit may be refused carriage or must be repacked.
• Dimensions: The total dimensions (Length + Width + Height) of any checked bag should not exceed 158 cm.

Excess Baggage Fees

If you need to carry more than your standard allowance, Nouvelair offers the option to purchase excess baggage. This can be done for extra weight (per kilogram) or additional pieces of luggage.

• Online Savings: It is highly advisable to purchase excess baggage allowance online via the airline's website up to 4 hours before departure. Online rates are significantly lower than fees charged at the airport check-in counters.
• Airport Fees: Excess baggage purchased at the airport is charged at a higher standard rate per kilogram or per piece.

Special Items

Nouvelair accommodates travelers wishing to transport special items such as sports gear or musical instruments, subject to specific conditions.

• Sports Equipment: Equipment such as golf bags, bicycles, diving gear, or surfboards can be transported in the hold.
  • Standard sports equipment (up to 15 kg) is often subject to a fixed handling fee.
  • Weight exceeding the specific sports allowance will be charged as normal excess baggage.
  • Bicycles must be properly packed with handlebars fixed sideways and pedals removed.
• Musical Instruments:
  • Small Instruments: Instruments like violins or flutes that fit within the cabin baggage dimensions (55 x 35 x 25 cm) can be carried as your hand luggage.
  • Larger Instruments: For valuable or fragile instruments that are too large for the overhead bin but should not be checked (e.g., a cello), you may purchase an extra seat in the cabin.
  • Checked Instruments: Large instruments must be checked in hard-shell cases to prevent damage.

Restricted and Prohibited Items

To ensure safety on board, strict regulations apply to what can be carried in your luggage.

• Prohibited in Cabin: Sharp objects (scissors, knives), tools, blunt instruments (baseball bats), and liquids in containers larger than 100 ml (unless packed in a single transparent, re-sealable 1-liter plastic bag).
• Prohibited in Hold: Lithium batteries (loose spare batteries), electronic cigarettes, and matches/lighters must be carried in the cabin, not in checked luggage. Explosives, flammable liquids, and compressed gases are strictly forbidden on the aircraft.

Tips for Packing Efficiently

Make your journey smoother with these simple packing tips:

• Valuables: Always pack travel documents, jewelry, cash, electronics, and medication in your carry-on bag, never in your checked luggage.
• Labeling: Attach a durable tag with your name, phone number, and email address to the outside of every bag. It is also wise to place a contact card inside your bag in case the outer tag is lost.
• Weigh Before You Go: Weigh your bags at home to avoid surprise fees at the airport, especially if you are flying on routes with strict weight limits like those to Frankfurt am Main or Milan.

Pet Travel Policy

Nouvelair Tunisie understands that pets are part of the family and allows passengers to travel with their four-legged companions on most flights. Whether you are flying to Tunis or heading to Europe, the airline provides options for transporting cats, dogs, and other small animals safely, provided all sanitary and security conditions are met.

Transport Options

In Cabin (Carry-on)

Small pets can travel with you in the cabin, ensuring they stay close throughout the journey. This option is subject to availability and specific constraints:

• Carrier Dimensions: The container must not exceed the dimensions of approximately 46 x 28 x 24 cm to fit securely under the seat.
• Weight Limit: The total weight of the animal and the carrier combined must not exceed 7 kg.
• Allowed Pets: Primarily cats and dogs; birds may be permitted depending on specific regulations.
• Containment: The pet must remain inside the waterproof, ventilated soft bag or cage for the entire duration of the flight.
• Limit: Typically, only one pet container is allowed per passenger.

In Cargo Hold (Checked Baggage)

Animals that exceed the size or weight limits for the cabin must travel in the ventilated hold of the aircraft.

• Container Requirements: You must provide a rigid, IATA-approved plastic crate with a secure locking mechanism and a metal door.
• Comfort: The crate must be large enough for the animal to stand up, turn around, and lie down comfortably.
• Weight Limits: Animals weighing between 7 kg and 75 kg (including the cage) are generally accepted in the hold.
• Safety: The container must be leak-proof and labeled clearly with your contact details.

As Cargo (For Large Animals)

For specific situations, transporting your pet via freight service is mandatory.

• When Required: This option is necessary for animals (plus cage) weighing more than 75 kg or for unaccompanied pets.
• Special Requirements: Transport must be arranged through the airline's freight department or a cargo agent.
• Booking: This requires a separate booking process from your passenger ticket and may have different check-in locations.

Required Documentation

To ensure a smooth check-in process, you must present valid health documents for your pet:

• Veterinary Passport: An up-to-date health card or passport issued by a licensed veterinarian.
• Health Certificate: A certificate of good health dated typically within a few days of the flight.
• Vaccinations: Proof of valid vaccinations, specifically a rabies vaccination record.
• Age Requirements: For travel to destinations in Europe (such as Paris or Munich), pets must generally be at least 15 weeks old to meet vaccination and waiting period regulations.
• International Certificates: A titration test or electronic microchip identification may be required depending on the destination.

Service Costs

Traveling with a pet involves an additional fee, which is not included in the standard baggage allowance:

• In-Cabin Fee: An approximate charge applies per leg (often around 50-75 EUR/TND equivalent).
• Cargo Hold Fee: A higher fee applies for animals in the hold (often around 100-150 EUR/TND equivalent).
• Note: Prices vary based on the destination and the weight of the animal; verify the exact amount at the time of booking.

Preparation Tips

Help your pet have a stress-free journey by preparing ahead of time:

• Acclimatization: Let your pet get used to the travel carrier or crate several days before the flight.
• Feeding: Feed your pet a light meal about 4 hours before departure to prevent motion sickness; avoid feeding right before flying.
• Hydration: Ensure your pet is hydrated, but remove water bowls during the flight to prevent spills.
• Comfort Items: Place an absorbent mat or a familiar blanket inside the crate to reduce stress.

Restrictions

Certain limitations apply to ensure the safety of all passengers and animals:

• Prohibited Breeds: Certain aggressive dog breeds or snub-nosed (brachycephalic) animals may be restricted due to respiratory risks.
• Young Animals: Puppies and kittens under the required minimum age are not accepted.
• Exceptions: Certified service dogs assisting passengers with disabilities are typically allowed in the cabin free of charge, subject to prior notification.

Important: Pet travel regulations can change depending on the destination country's laws. It is strongly recommended to contact Nouvelair customer service directly at least 48 hours before your flight to confirm your booking and verify current requirements.

Loyalty Program: Jasmin

Nouvelair Tunisie rewards its frequent flyers through its dedicated loyalty program known as Jasmin. This program is designed to offer passengers a range of exclusive privileges and the ability to earn points on their travels, which can be converted into various services to enhance their journey.

Membership Tiers

The Jasmin program is structured into three distinct levels, with status determined by the number of points earned or flight segments flown over a specific period:

• Jasmin White: The entry-level tier assigned upon enrollment, allowing members to start earning points immediately.
• Jasmin Silver: Unlocks benefits such as priority check-in at the airport and an additional baggage allowance.
• Jasmin Gold: The top tier offering premium perks including access to airport lounges, priority boarding, and free seat selection.

Earning Points

Members accumulate "Award Points" based on their spending and travel activity with the airline:

• Flight Tickets: Points are earned based on the price of the ticket purchased for flights to destinations like Tunis.
• Ancillary Services: Travelers earn additional points when purchasing extra services such as meals or specific seat reservations.
• Spending-Based: The program generally rewards the monetary value spent rather than just the distance flown.

Redeeming Points

Accumulated Jasmin points can be used as a currency to pay for a variety of travel options:

• Reward Tickets: Points can be redeemed to purchase flight tickets to any destination in the Nouvelair network.
• Extra Baggage: Travelers can use points to pay for excess luggage fees online or at the airport.
• Service Upgrades: Points can cover the cost of premium meals ("Services +") or choosing a preferred seat.
• Ticket Changes: Members can use their balance to pay for penalties or fees associated with modifying a booking.

Alliance Membership

Nouvelair Tunisie operates as an independent private airline and is not currently a member of major global airline alliances such as Star Alliance, SkyTeam, or oneworld. However, it maintains interline agreements and partnerships to facilitate connectivity for its passengers.

How to Join

Joining the Jasmin program is simple and free of charge. Travelers can enroll by creating an account on the official Nouvelair website or via the mobile app, receiving their digital membership card instantly.

Onboard Experience and Services

Nouvelair Tunisie is designed to offer a straightforward and comfortable travel experience, focusing on reliability and value. As a hybrid airline bridging the gap between low-cost and traditional scheduled carriers, it provides essential services tailored to the needs of leisure travelers and families flying to destinations like Tunis or Monastir. While the airline prioritizes efficiency, passengers can expect a welcoming atmosphere and a range of amenities to make their journey pleasant.

Service Classes and Seating

Nouvelair primarily operates a single-class configuration across its fleet of Airbus A320 aircraft. This all-Economy cabin is designed to maximize capacity while maintaining a reasonable standard of comfort for short-to-medium haul flights.

• Economy Class: The cabin features a standard 3-3 seat layout with a single central aisle. The seats are typically upholstered in leather and offer standard legroom suitable for flights averaging 2 to 4 hours.
• Fare Families: Although the physical seats are identical, passengers can choose between different fare types—Light, Easy, and Flex—which determine the level of service regarding baggage allowance, ticket flexibility, and seat selection priority.
• Seat Selection: Travelers who prefer specific locations, such as window seats or rows with extra legroom (often located at emergency exits), can reserve these in advance for a fee.

Dining and Beverages

Nouvelair offers a variety of dining options depending on the flight duration and the time of day. The service is designed to be flexible, allowing passengers to pay only for what they consume.

• Buy-on-Board: On most scheduled flights, a catering trolley service is available. Passengers can purchase a selection of snacks, sandwiches, hot and cold beverages, and confectionery directly from the crew.
• Pre-ordered Meals: For a more substantial dining experience, passengers can often pre-book hot meals or special menus via the airline's website prior to their flight. This "Service +" option ensures availability and offers a wider choice of dishes compared to the onboard menu.

In-flight Entertainment

Given the relatively short duration of flights to cities like Paris or Frankfurt am Main, Nouvelair does not typically install individual seatback screens or audio systems.

• In-flight Magazine: Passengers can enjoy the airline's onboard magazine, which features articles on lifestyle, travel destinations in Tunisia, and airline news.
• Personal Devices: It is recommended that travelers bring their own books, tablets, or smartphones loaded with entertainment. USB charging ports are not guaranteed on all aircraft, so bringing a portable power bank is advisable.

Special Services

Nouvelair provides dedicated assistance to ensure that travel is accessible and safe for all passengers, regardless of their specific needs.

• Passengers with Reduced Mobility (PRM): The airline offers assistance for passengers requiring wheelchairs or help boarding and disembarking. Requests for such assistance must be made at least 48 hours before departure to ensure the necessary equipment and staff are available.
• Unaccompanied Minors (UM): For children between the ages of 5 and 12 traveling alone, Nouvelair provides an escort service. Airline staff supervise the child from check-in until they are handed over to the designated guardian at the destination airport. This service requires a mandatory supplement and prior booking.
• Expectant Mothers: Pregnant women are accepted on board up to the 8th month of pregnancy with a medical certificate. Travel is generally not permitted in the final weeks of pregnancy for safety reasons.

Destinations and Route Network

Nouvelair Tunisie operates a dynamic flight network focused on connecting its primary hub in Tunis with major cities across Europe and the Mediterranean region. The airline provides essential links for tourists and business travelers, offering frequent scheduled services to key destinations in France, Germany, Turkey, and beyond.

Planning a journey with Nouvelair Tunisie requires a bit of strategy to ensure a smooth experience and the best value. To secure the most attractive fares, it is highly recommended to book your tickets well in advance, ideally several weeks or even months before your intended travel date. Flexibility with your departure dates can often yield significant savings, especially when flying to popular hubs like Tunis. Keep an eye out for seasonal promotions and flash sales by subscribing to the airline's newsletter or following their official social media channels.

To save time at the airport, take advantage of the online check-in procedures. This service typically allows passengers to check in via the website or mobile app starting 48 hours before the scheduled flight. By checking in online, you can choose your seat and download your boarding pass directly to your smartphone, allowing you to bypass the main check-in counters if you are traveling with carry-on luggage only.

Regarding comfort, seat selection is a crucial step. If you prefer extra legroom or have a specific preference for a window or aisle seat, it is advisable to reserve your spot during the initial booking process. While some seats may come with an additional fee, securing your preferred location early ensures a more comfortable journey, particularly on longer routes to cities such as Paris or Frankfurt am Main.

For a seamless travel experience, consider downloading the airline's mobile app, which allows you to manage your booking, receive real-time flight updates, and access your travel documents easily. Finally, never overlook the importance of travel insurance. Having a policy that covers flight cancellations, medical emergencies, or lost baggage provides essential peace of mind, ensuring that you are protected against unforeseen circumstances during your trip.

History of the Airline

The story of Nouvelair Tunisie began in 1989, marking a significant milestone in the North African aviation sector. Originally founded as Air Liberté Tunisie, a subsidiary of a French carrier, it started operations with a clear focus on the leisure travel market. Its primary mission was to support the burgeoning tourism industry in Tunisia, transporting vacationers from Europe to the sunny resorts of the Mediterranean coast.

In 1996, the airline underwent a major transformation and rebranding, emerging with its current identity: Nouvelair Tunisie. This period signaled a shift towards greater independence and a strengthening of its fleet. Over the years, the company consolidated its position in the market, a trajectory that was significantly bolstered in 2008 through a strategic merger with Karthago Airlines. This union allowed the carrier to combine resources, expand its fleet, and optimize its technical potential, cementing its status as the leading private airline in Tunisia.

While its roots were deeply planted in charter operations, the last decade has seen Nouvelair evolve into a versatile scheduled carrier. Recognizing the changing needs of travelers, the airline diversified its network to serve not just tourists but also business professionals and the Tunisian diaspora. This strategic pivot led to the launch of regular scheduled flights connecting its hub in Tunis to major European economic and cultural centers, including Paris, Berlin, and Istanbul. Today, the airline continues to modernize its services while maintaining the hospitality and safety standards that have defined its journey for over three decades.