Royal Air Maroc

Royal Air Maroc stands as a proud ambassador of Moroccan culture, bridging the gap between the African continent and the rest of the world with its extensive and growing network. As the national flag carrier, it offers passengers a unique blend of modern aviation efficiency and traditional hospitality, ensuring that every journey feels warm and welcoming. With its strategic location at the crossroads of major global routes, the airline serves as a vital connector for travelers moving between Africa, Europe, the Americas, and the Middle East.

The airline has built a robust reputation over decades of operation. Established in 1957 through the merger of Air Atlas and Air Maroc, it has steadily evolved into one of the largest and most influential carriers in Africa. A significant milestone in its history was becoming the first African airline to join the prestigious Oneworld alliance in 2020. This membership allows passengers to enjoy seamless connectivity and shared benefits across a vast global network of partner airlines.

Royal Air Maroc operates a modern and diverse fleet designed to cater to various route lengths and passenger needs. The backbone of its long-haul operations is the state-of-the-art Boeing 787 Dreamliner, known for its fuel efficiency, quiet cabin, and passenger comfort features like larger windows and improved air quality. For medium and short-haul flights, the airline primarily utilizes Boeing 737 Next Generation and Max aircraft, along with Embraer jets for regional connections.

Service and hospitality are at the core of the company's mission. Passengers can expect full-service amenities, including complimentary meals and baggage allowances on most fares, reflecting the generous spirit of Moroccan culture. The airline serves key markets across the globe, with a particularly strong network in West Africa, major European capitals, and North American cities like New York and Montreal. For travelers in the Middle East, the carrier provides essential links, including regular flights from Dubai to its central hub.

In terms of recognition and safety, Royal Air Maroc has consistently been acknowledged for its standards. It has been awarded the 4-Star Airline rating by Skytrax, certifying good quality across its onboard product and staff service. The airline adheres to strict international safety regulations and maintains a rigorous maintenance program, ensuring a secure and reliable travel experience for millions of passengers annually.

Travelers in the United Arab Emirates can easily connect with Royal Air Maroc for flight bookings, schedule changes, or luggage inquiries through their dedicated local presence. Whether you are starting your journey in Dubai or connecting via the main hub in Casablanca, the airline offers support via telephone, email, and a physical city office to ensure a smooth travel experience.

For the most comprehensive and up-to-date services, including online check-in and special requests, passengers are advised to visit the official regional website designed for the UAE market.

Contact Information

• Official Website: www.royalairmaroc.com/ae-en
• Customer Service (UAE): +971 4 286 9499
• Airport Office (Dubai): +971 4 224 5555
• Email: callcenter@royalairmaroc.com
• Mobile App: Royal Air Maroc (Available for iOS and Android)

Social Media

• Facebook
• X (Twitter)
• Instagram
• LinkedIn

Local Offices in United Arab Emirates

If you require in-person assistance with ticketing or complex itineraries, you can visit the airline's local branch.

• Dubai City Office:
  Al Fajer Business Centre, Office 509
  Umm Hurair Road (Airport Road), Al Garhoud
  Dubai, United Arab Emirates
• Airport Desk:
  Dubai International Airport (DXB)
  Terminal 1, Departures Level

Emergency & 24/7 Support

In cases where local offices are closed or for urgent matters outside of standard business hours, travelers can reach the airline's global headquarters support line.

• International Call Center (Casablanca): +212 522 48 97 97

Note: Contact details and office hours may change. It is recommended to verify the latest information on the official website before visiting.

Understanding the baggage guidelines is the first step toward a stress-free journey with Royal Air Maroc. Whether you are traveling for business or leisure, the airline provides generous allowances designed to accommodate your needs, ensuring you can bring your essentials and souvenirs without hassle. Policies may vary slightly depending on your ticket class and destination, so it is always recommended to check the specific details printed on your booking confirmation.

For travelers departing from Dubai or connecting through the hub in Casablanca, here is a comprehensive breakdown of what you can carry on board and check in.

Carry-On Baggage Allowance

Royal Air Maroc allows passengers to bring cabin baggage to keep essential items close at hand. The allowance typically depends on the travel class, but the airline is known for being practical regarding passenger needs.

• Economy Class: Passengers are generally entitled to one piece of hand luggage weighing up to 10 kg.
• Business Class: Travelers in the premium cabin may have the same weight limit per bag but often enjoy priority storage or additional flexibility.
• Dimensions: The sum of the three dimensions (length + width + height) must not exceed 115 cm to ensure it fits in the overhead lockers.
• Personal Item: In addition to the main carry-on, you can usually bring one small personal item such as a laptop bag, handbag, or briefcase free of charge.

Checked Baggage Limits

The airline operates on the Piece Concept, meaning your allowance is determined by the number of bags rather than just total weight. This structure is particularly beneficial for long-haul flights connecting Africa, the Middle East, and the Americas.

• Economy Class: Most international fares include 1 or 2 pieces of checked baggage, each weighing up to 23 kg. Routes between the Middle East and Africa often benefit from the two-piece allowance, but this should be verified on your ticket.
• Business Class: Passengers can typically check in 2 or 3 pieces, with a higher weight limit of up to 23 kg (and sometimes 32 kg on specific routes) per bag.
• Safar Flyer Members: Frequent flyers holding Silver, Gold, or Ambassador status may be eligible for an additional baggage allowance as a loyalty benefit.

Excess Baggage Fees

If your luggage exceeds the weight or number of pieces allowed by your fare, excess baggage fees will apply. These charges vary based on the route and the amount of excess weight. It is significantly cheaper to purchase an additional baggage allowance online via the airline’s official website or mobile app prior to your arrival at the airport, as counter rates are generally higher.

Special Items

Royal Air Maroc accommodates passengers traveling with non-standard items, ensuring that your hobbies and professional equipment can travel with you.

• Sports Equipment: The airline is notably friendly to golfers. Often, a golf bag up to 23 kg is carried free of charge in addition to the standard allowance. Other equipment like surfboards or bicycles usually requires a special fee.
• Musical Instruments: Small instruments can be carried in the cabin if they fit the baggage dimensions. For larger instruments like a cello, you may need to purchase an extra seat or check it in as special fragile luggage.
• Mobility Aids: Wheelchairs and other necessary mobility devices are transported free of charge and do not count toward your baggage allowance.

Restricted and Prohibited Items

To ensure the safety of all passengers, strict international regulations apply to what can be packed.

• Prohibited in All Luggage: Explosives, flammable liquids, compressed gases, and toxic substances are strictly forbidden.
• Restricted to Carry-On: Lithium batteries, power banks, and electronic cigarettes must be packed in your carry-on bag and are not permitted in checked luggage.
• Liquids: In hand luggage, liquids, gels, and aerosols must be in containers of 100 ml or less, placed in a transparent, resealable plastic bag.

Tips for Packing Efficiently

Maximizing your allowance while keeping your belongings safe requires a little planning. Always weigh your bags at home to avoid last-minute repacking at the airport. Place heavy items at the bottom of your suitcase near the wheels for better stability. To prevent loss, attach a sturdy luggage tag with your name, phone number, and email address to every bag, and place a copy of your contact details inside the suitcase as well.

Traveling with Pets

To ensure your journey with Royal Air Maroc is as smooth for your four-legged companions as it is for you, it is essential to understand the airline's specific regulations regarding pet travel. Whether you are relocating or taking a vacation, the airline generally permits the transport of dogs, cats, and birds, provided all safety and documentation requirements are met.

When planning a trip, such as a flight from Dubai to the airline's hub in Casablanca, it is crucial to notify the airline at the time of booking. Space for animals is limited on each aircraft, and approval is subject to availability. The mode of transport—cabin, hold, or cargo—depends largely on the weight and size of your pet.

Pets in the Cabin

Small pets may travel with you in the passenger cabin, allowing you to keep them close throughout the flight. This service is generally reserved for cats and dogs that meet specific weight and containment criteria.

• Weight Limit: The total weight of the animal including its carrier must not exceed 5 kg.
• Container: The pet must be placed in a robust, ventilated carrier (soft-sided bags are often preferred for under-seat storage) with dimensions not exceeding 55 x 40 x 20 cm.
• Conditions: The animal must remain inside the carrier for the entire duration of the flight.
• Service Animals: Guide dogs for passengers with disabilities are typically accepted in the cabin free of charge and without weight restrictions, provided they are properly harnessed and certified.

Pets in the Hold (Checked Baggage)

For pets that exceed the cabin weight limit, Royal Air Maroc offers transport in the aircraft hold. This area is pressurized and temperature-controlled to ensure the animal's safety.

• Weight Limit: Animals weighing up to 75 kg (including the cage) can generally travel as checked baggage.
• Cage Requirements: You must provide an IATA-approved rigid container (fiberglass or hard plastic). It must be secure, leak-proof, and large enough for the animal to stand, turn around, and lie down naturally.
• Labeling: The container must be clearly marked with your contact information and the animal's name.

Travel via Cargo

In certain situations, your pet must be transported as freight (cargo) rather than checked baggage. This applies if:

• The combined weight of the animal and container exceeds 75 kg.
• You are traveling to a destination with strict import restrictions that mandate cargo arrival (e.g., many flights entering the United Arab Emirates or the UK require pets to arrive as manifest cargo).
• The animal is unaccompanied.

Documentation and Fees

Traveling with animals requires careful preparation regarding paperwork. You are responsible for ensuring all health and entry requirements for the destination and transit countries are met.

• Health Documents: A valid health certificate, vaccination records (especially for Rabies), and a pet passport are typically required.
• Microchip: Electronic identification is mandatory for most international travel.
• Fees: Pets are not included in the standard baggage allowance. A surcharge applies based on the weight of the animal (plus container) and the zone of travel. Fees are generally paid at the airport during check-in.

Important Note: Regulations for transporting pets into the United Arab Emirates are very strict. Pets are generally not allowed in the cabin or as checked baggage when landing in Dubai and must arrive via cargo. However, flights departing from Dubai may follow standard airline rules. Always verify the latest regulations with both Royal Air Maroc and the local veterinary authorities before travel.

Enhance your travel experience with Safar Flyer, the dedicated loyalty program of Royal Air Maroc designed to reward frequent travelers with exclusive privileges. Whether you are commuting between the UAE and the airline's hub in Casablanca or exploring the globe, this program turns every journey into valuable opportunities for future adventures.

Membership Tiers

• Blue: The entry-level status allowing you to earn miles on flights and access exclusive member-only promotions.
• Silver: Enjoy priority check-in at Business Class counters and an allowance for one extra piece of checked baggage.
• Gold: Gain access to VIP airport lounges with a guest and utilize Fast Track security lanes at select airports.
• Platinum: Experience the highest level of service with complimentary upgrades, dedicated support, and top priority on waitlists.

Earning Miles

• Flights: Accumulate miles based on distance and booking class on all Royal Air Maroc and alliance partner flights.
• Safar Family: Pool miles from family members into a single account to reach reward thresholds significantly faster.
• Partners: Earn additional miles when booking stays with international hotel chains or renting cars from partner agencies.
• Everyday Spend: Convert points from participating bank partners and credit cards directly into Safar Flyer miles.

Redeeming Miles

• Award Flights: Use your balance to book "Prime" tickets to destinations across the entire network.
• Cabin Upgrades: Treat yourself to the comfort of Business Class by using miles to upgrade your eligible Economy ticket.
• Excess Baggage: Pay for extra luggage allowances using miles instead of cash to save money at the airport.
• Ticket Changes: Use your miles to cover administrative fees for changing flight dates or routes.

Alliance Membership

• Alliance Name: Royal Air Maroc is a proud member of the oneworld alliance, connecting you to over 1,000 destinations.
• Key Partners: Enjoy reciprocal benefits and seamless earn-and-burn opportunities with airlines like British Airways, Qatar Airways, and American Airlines.

How to Join

• Registration: Sign up for free on the official Royal Air Maroc website or mobile app to receive your digital card instantly.

Flying with Royal Air Maroc is an immersion in Moroccan culture from the moment you step on board. The airline prides itself on delivering a travel experience defined by warmth, generosity, and attention to detail. Whether you are flying on a short regional hop or a long-haul journey connecting Dubai to the carrier's hub in Casablanca, the service is designed to ensure relaxation and comfort.

Business Class

Designed for travelers seeking luxury and efficiency, Business Class offers a premium environment. On long-haul flights operated by the Boeing 787 Dreamliner, passengers can relax in lie-flat seats that convert into full beds, ensuring a restful sleep across time zones. The cabin configuration emphasizes privacy and direct aisle access on many aircraft. Before takeoff, guests are welcomed with a signature drink, and throughout the flight, they enjoy personalized service, including amenity kits filled with high-quality skincare products, plush pillows, and warm duvets.

Economy Class

Economy Class combines value with comfort, making it an excellent choice for leisure travelers and families. The cabins are designed with ergonomic seats that offer generous legroom and adjustable headrests. On long-haul routes, passengers are provided with a blanket and pillow to enhance comfort during the journey. The hospitable crew is always on hand to assist, ensuring that the "Economy" experience feels attentive and inclusive.

Dining and Cuisine

One of the highlights of flying with Royal Air Maroc is the culinary experience. Reflecting the country's rich gastronomic heritage, the onboard menu features a fusion of Moroccan and international flavors. Business Class passengers enjoy an à la carte service served on fine porcelain, often beginning with traditional appetizers. In Economy Class, a complimentary hot meal is served on all medium and long-haul flights. No journey is complete without the airline’s signature service of fresh mint tea, poured traditionally after the meal to aid digestion and refresh the senses.

In-Flight Entertainment

Boredom is not an option with the airline's diverse entertainment system. On equipped aircraft, individual seat-back screens provide access to the Sky-RAM program, offering a wide selection of the latest Hollywood blockbusters, classic cinema, documentaries, and games. The audio selection includes various genres of music and relaxation channels. A moving map display allows passengers to track their flight's progress in real-time, adding to the travel experience.

Special Services

Royal Air Maroc is committed to making air travel accessible and pleasant for everyone. The airline pays special attention to families and children, offering special "Magic Universe" kits with toys and games to keep young flyers occupied. Special kid-friendly meals can be requested in advance. For passengers with reduced mobility or specific medical needs, the airline provides dedicated assistance services, from check-in support to wheelchair transport and priority boarding, ensuring a seamless journey from start to finish.

Royal Air Maroc connects the United Arab Emirates to its extensive global network through its primary hub in Casablanca. This strategic link allows passengers to seamlessly travel between the Middle East and North Africa, offering a vital bridge for those looking to explore Morocco or connect further to destinations across the Americas and Europe.

To secure the best fares for your journey with Royal Air Maroc, especially on popular routes like the long-haul flight from Dubai to Casablanca, it is advisable to book your tickets well in advance. Aiming for a reservation 2 to 3 months prior to your departure date can often yield significant savings. Keep an eye out for seasonal promotions, particularly during off-peak travel periods when demand is lower.

Joining the airline's loyalty program, Safar Flyer, is a smart move for frequent travelers. Members can earn miles on every flight, which can be redeemed for upgrades or award tickets. Additionally, subscribing to the Royal Air Maroc newsletter ensures you are among the first to know about flash sales and special offers tailored for the market.

Save time at the airport by utilizing the online check-in service, which typically opens 48 hours before your scheduled departure. For added convenience, download the Royal Air Maroc mobile app. It allows you to manage your booking, choose your seat, and access your boarding pass directly from your smartphone, streamlining your experience at the terminal.

When selecting your seat, consider your personal preferences for the journey. If you enjoy the view, secure a window seat early; if you prefer easy access to the aisle to stretch your legs, select accordingly. While standard selection is often free during check-in, paying a small fee in advance can guarantee extra legroom or a seat near the front of the cabin for a quicker exit upon arrival.

Finally, never underestimate the value of comprehensive travel insurance. It provides peace of mind by covering unexpected events such as flight cancellations, medical emergencies, or lost luggage, ensuring your trip remains stress-free from start to finish.

History and Development

The story of Royal Air Maroc is deeply intertwined with the modern history of aviation in North Africa. The airline was officially founded in June 1957, shortly after Morocco gained its independence. It was created through the merger of two existing entities, Air Atlas and Air Maroc, forming a unified national flag carrier. From its inception, the company was tasked with a vital mission: to connect the newly independent nation with the rest of the world and to serve as a symbol of Moroccan sovereignty in the skies.

During the 1960s and 1970s, the airline entered the jet age, a significant milestone that allowed for rapid expansion. The introduction of the Sud Aviation Caravelle and later the Boeing 727 enabled the carrier to strengthen its foothold in Europe, establishing frequent connections to major capitals like Paris. This period marked the beginning of the airline's transformation from a regional operator into an international player, catering to both the growing tourism sector and the Moroccan diaspora.

A major leap forward occurred in the mid-1970s when Royal Air Maroc launched its first transatlantic flights. With the acquisition of the legendary Boeing 747, the airline began direct service to New York, opening a crucial air bridge between North Africa and North America. This expansion continued into the Middle East and other parts of Africa, laying the groundwork for the carrier's future strategy. Over the decades, the fleet evolved continuously, moving from early jetliners to a modern, all-Boeing long-haul fleet, which now centers around the fuel-efficient Boeing 787 Dreamliner.

In the late 1990s and early 2000s, the company shifted its strategic focus to leverage its geographic position. Recognizing the potential of Casablanca as a transit point, the airline developed its home base into a major hub connecting West Africa with Europe and the Americas. This "hub-and-spoke" model proved highly successful, establishing the carrier as the leading airline for transit traffic in the region and significantly boosting passenger numbers.

Recent years have seen Royal Air Maroc cement its status on the global stage through strategic partnerships. A historic achievement was realized in 2020 when the airline officially joined the oneworld alliance, becoming the first full member from the African continent. This accession integrated the carrier into a global network of premier airlines, offering passengers seamless travel options and reciprocal loyalty benefits worldwide.

Today, the airline continues to innovate, focusing on digital transformation and fleet modernization to enhance the passenger experience. With a commitment to maintaining high safety standards and expanding its route network—including key connections to hubs like Dubai—Royal Air Maroc remains a dynamic force in African aviation, constantly evolving to meet the needs of modern travelers.