RwandAir

RwandAir serves as a vibrant ambassador for the "Land of a Thousand Hills," rapidly establishing itself as one of Africa’s most dynamic and fastest-growing airlines. Operating from its strategic geographic position in the heart of the continent, the carrier effectively bridges African destinations with major cities across the Middle East, Europe, and Asia. With a deep commitment to excellence, RwandAir combines modern aviation standards with the distinct warmth of Rwandan hospitality, ensuring every journey is as welcoming as it is reliable. Whether travelers are flying for business or leisure, this airline promises a seamless connection to the natural beauty and emerging economic hubs of Africa.

Connecting Continents

Since its founding in 2002, RwandAir has expanded its network significantly. The airline uses Kigali as a central hub to facilitate easy transit between East, West, and Southern Africa and the rest of the world. For travelers from the United Arab Emirates, the airline offers vital connections, including regular flights from Dubai. The carrier's vision is to provide unsurpassed, safe, and reliable services, promoting trade and tourism throughout the region.

Modern Fleet and Comfort

RwandAir operates one of the youngest and state-of-the-art fleets on the African continent. The lineup includes wide-body Airbus A330s for long-haul routes, which feature fully flat beds in Business Class and spacious seating in Economy. For regional and domestic routes, the airline utilizes efficient Boeing 737s and Bombardier aircraft. This diverse fleet allows the airline to offer appropriate capacity and comfort for varying flight durations, ensuring a pleasant passenger experience regardless of the destination.

Safety and Recognition

Safety and operational integrity are core values for the company. RwandAir is an IOSA certified carrier (IATA Operational Safety Audit), adhering to the highest international safety standards. The airline has also garnered recognition for its service quality, receiving awards for the "Best Airline Staff in Africa," reflecting its dedication to customer satisfaction. Through its "Dream Miles" loyalty program and continuous improvements, RwandAir strives to make air travel an enjoyable and rewarding experience for all its guests.

For travelers based in the United Arab Emirates, RwandAir provides accessible and dedicated support to ensure a seamless journey to Africa and other destinations. Whether you are departing from Dubai or require assistance with ticketing and reservations, the airline maintains a strong local presence to assist with all your travel needs.

Official Website

To check the latest flight schedules, manage your booking, or check in online, the most reliable resource is the airline's official portal:

• Website: www.rwandair.com

Local Offices in Dubai

If you prefer in-person assistance or need to speak directly with a representative in the UAE, RwandAir operates specific offices for town and airport services:

• Dubai Town Office: Office #29, Mezzanine Floor, Al Rais Shopping Centre, Al Mankhool Road, Bur Dubai, UAE.
• Town Office Phone: +971 4 355 5013
• Airport Office: Terminal 1, Departure Hall, Dubai International Airport (DXB).
• Airport Office Phone: +971 4 224 5555
• Email Support: sales.dubai@rwandair.com or reservations@rwandair.com

Social Media Channels

Stay connected with the latest news, offers, and travel inspiration by following RwandAir's official social media accounts:

• Facebook: @FlyRwandAir
• X (Twitter): @FlyRwandAir
• Instagram: @FlyRwandAir
• LinkedIn: linkedin.com/company/rwandair-ltd

International Inquiries

For assistance outside of local business hours or for matters requiring headquarters support, you may contact the airline's global call center:

• Global Helpline: +250 788 177 000

Preparing for your flight with RwandAir is straightforward, thanks to a transparent and generous baggage policy designed to accommodate the needs of modern travelers. Whether you are flying from Dubai to the carrier's hub in Kigali or connecting to other destinations, understanding the luggage rules ensures a smooth check-in experience. The airline generally operates on a "piece concept," allowing passengers to bring substantial luggage free of charge, though specific allowances may vary slightly depending on the route and ticket class.

Carry-on Baggage Allowance

Travelers are permitted to bring cabin baggage to keep essential items close at hand. For Economy Class passengers, the allowance typically includes one bag weighing up to 10kg (22lbs). Those flying in Business Class enjoy an enhanced allowance, usually permitted two bags, also up to 10kg each. In addition to the main cabin bag, passengers may carry one small personal item, such as a handbag, laptop bag, or camera case, which must fit under the seat in front of you. Ensure that your cabin bag fits within standard dimension limits to be stowed safely in the overhead lockers.

Checked Baggage Limits

RwandAir offers one of the most competitive checked baggage allowances in the region. While limits should always be confirmed on your specific ticket, the general guidelines are as follows:

• Economy Class: Passengers are typically entitled to check in two pieces of luggage, each weighing up to 23kg (50lbs).
• Business Class: The allowance increases significantly, typically permitting two pieces weighing up to 32kg (70lbs) each, or in some cases, three pieces depending on the specific fare rules.
• Infants: Passengers traveling with infants are usually allowed one cabin bag and one checked bag (often up to 23kg), plus a collapsible stroller.

Excess Baggage Fees

If your luggage exceeds the free allowance in quantity, weight, or dimensions, excess baggage fees will apply. These charges are calculated based on travel zones. It is highly recommended to purchase extra baggage allowance online in advance via the official website, as rates offered at the airport check-in counters are significantly higher than pre-booked options.

Special Items and Sports Equipment

The airline understands that adventure often travels with you. Sports equipment, such as golf bags, bicycles, or diving gear, can often be carried as part of your free checked baggage allowance if they fall within the weight limits. However, larger items may incur a handling fee. Musical instruments can be carried in the cabin if they fit in the overhead compartment; larger instruments may require purchasing an extra seat. It is advisable to notify the airline at least 24 hours before departure if you plan to transport special or oversized items.

Restricted and Prohibited Items

For the safety of all passengers and crew, strict rules apply to hazardous materials. Explosives, flammable liquids, compressed gases, and corrosive substances are prohibited. Lithium batteries and power banks must be packed in your carry-on luggage only and are strictly forbidden in checked bags. Additionally, standard international regulations regarding liquids, aerosols, and gels apply to hand luggage, requiring containers of no more than 100ml to be placed in a transparent, resealable plastic bag.

Tips for Efficient Packing

To ensure a hassle-free journey, weigh your bags at home before heading to the airport to avoid unexpected fees. Always attach a sturdy name tag with your current contact details to both the outside and inside of your checked luggage. Most importantly, keep valuable items, travel documents, medication, and essential electronics in your hand luggage to ensure they remain safe and accessible throughout your trip.

RwandAir is committed to ensuring that your furry friends travel as safely and comfortably as you do. The airline permits the carriage of domestic pets on most of its routes, including flights between Dubai and Kigali, subject to specific regulations. Passengers are advised to book pet travel well in advance, as space on board is limited and strictly subject to prior approval.

Transport Options

In Cabin (Carry-on)

Small pets that meet specific weight and size criteria may join you in the passenger cabin. This option provides peace of mind by keeping your companion close throughout the journey.

• Carrier Dimensions: The container must be soft-sided and leak-proof, typically not exceeding 55 x 40 x 20 cm to fit comfortably under the seat in front of you.
• Weight Limit: The total weight of the pet and the carrier combined must not exceed 8 kg (17 lbs).
• Allowed Pets: Generally restricted to small cats and dogs.
• Limit: Usually one pet carrier per passenger is permitted in the cabin.

In Cargo Hold (Checked Baggage)

For animals that exceed the cabin weight limits, traveling in the temperature-controlled cargo hold is a safe alternative. Your pet travels on the same flight as you as checked baggage.

• Container Requirements: Pets must be transported in an IATA-compliant rigid crate (fiberglass or hard plastic) with secure locking mechanisms and ventilation on all four sides.
• Weight and Size: This option is suitable for pets weighing more than 8 kg, provided the crate meets aircraft door dimension limits.
• Comfort: The hold is pressurized and temperature-controlled to ensure animal welfare.
• Documentation: A copy of the health records and contact details must be affixed to the crate.

As Cargo (Manifest Cargo)

Some situations require pets to be shipped as manifest cargo rather than checked baggage. This is often handled by a separate department or a freight forwarder.

• When Required: Necessary for very large animals, unaccompanied pets, or when traveling to countries with strict import regulations (such as the UK or UAE) that mandate cargo arrival.
• Booking: Arrangements must be made through the RwandAir Cargo department well in advance of the travel date.
• Special Handling: Professional handling ensures strict adherence to international live animal regulations.

Required Documentation

To ensure a smooth check-in process and avoid entry refusal at your destination, ensure you have the following documents ready:

• Veterinary Passport: An up-to-date pet passport identifying the animal.
• Health Certificate: A clinical examination certificate issued by a registered veterinarian, typically valid for 10 days before travel.
• Vaccination Records: Proof of all required vaccinations, specifically a valid Rabies certificate (inoculated at least 30 days prior to travel).
• International Certificates: Any specific import permits or health certificates required by the destination country's government.

Service Costs

Transporting pets incurs an additional fee which is not included in the standard free baggage allowance. Charges must be paid at the airport or during booking.

• In-cabin fee: Fees are charged per sector and generally start from approximately USD 50–75, though this varies by route.
• Cargo hold fee: Charges are typically calculated based on the weight of the animal plus the crate, or a fixed piece rate depending on the destination.
• Note: Prices are subject to change and vary significantly depending on the flight duration and destination zones.

Preparation Tips

Preparing your pet for air travel helps reduce anxiety and ensures a safer trip for everyone.

• Carrier Requirements: Ensure the animal can stand, turn around, and lie down naturally in their crate.
• Feeding: Feed your pet a light meal approximately 4 hours before the flight to prevent air sickness; do not feed them immediately before departure.
• Stress Reduction: Place a familiar blanket or toy inside the crate to comfort the animal. Avoid sedatives unless specifically prescribed by a vet for air travel.

Restrictions

For safety reasons, RwandAir applies certain restrictions to animal transport.

• Prohibited Breeds: Snub-nosed (brachycephalic) dogs and cats, such as Pugs, Bulldogs, and Persian cats, are often restricted or banned from the cargo hold due to respiratory risks at high altitudes.
• Prohibited Animals: Rodents, reptiles, and aggressive animals are generally not permitted.
• Exceptions: Certified service animals assisting passengers with disabilities may travel in the cabin free of charge, provided all conditions are met.

Important: Pet travel regulations are subject to change and strict airline approval. We strongly recommend contacting RwandAir directly or visiting their local office at least two weeks before your trip to confirm eligibility and reserve space for your pet.

Loyalty Program: Dream Miles

RwandAir rewards its frequent travelers through its dedicated loyalty program, Dream Miles. Designed to make every journey more rewarding, the program allows passengers to earn miles on every flight and enjoy a wide range of exclusive privileges, from extra baggage allowance to priority airport services.

Membership Tiers

The Dream Miles program consists of four distinct tiers, each offering increasing levels of benefits as you fly more frequently:

• Emerald (Entry Level): The starting tier for all new members, allowing you to earn miles on flights and redeem them for award tickets, upgrades, and excess baggage.
• Silver: Achieved after earning 25,000 tier miles or taking 20 flights, this level offers 25% bonus miles, an additional 10kg of checked baggage, and priority on reservation waitlists.
• Gold: Requires 50,000 miles or 40 flights. Members enjoy 50% bonus miles, an extra 15kg baggage allowance, business class lounge access, and priority check-in and tagging.
• Diamond: The elite top tier (100,000 miles or 60 flights) grants 100% bonus miles, an additional 23kg of baggage, and one complimentary upgrade to Business Class per year.

Earning Miles

Accumulating miles is straightforward and extends beyond just flying with RwandAir:

• Flights: Earn miles on every RwandAir flight based on your distance flown and ticket class.
• Partner Airlines: Earn miles when flying with strategic partners, most notably Qatar Airways, covering their extensive global network.
• Co-branded Cards: Use the Dream Miles GlobalTravelWallet™ Visa card to earn miles on everyday purchases and currency exchange.
• Hotel & Retail Partners: Accumulate points through stays at select partner hotels in Kigali and other partner services.

Redeeming Miles

Your hard-earned miles can be used for a variety of travel enhancements:

• Award Flights: Book free tickets to any destination on the RwandAir network.
• Cabin Upgrades: Treat yourself to Business Class comfort by using miles to upgrade your seat.
• Excess Baggage: Pay for extra luggage weight using your miles instead of cash.
• Partner Redemptions: Use your miles to book award flights on Qatar Airways and other airline partners.

Alliance and Strategic Partnerships

While RwandAir is not currently a full member of a major global alliance, it has established a robust strategic partnership with Qatar Airways. This cooperation allows Dream Miles members to earn and redeem miles across the Qatar Airways network. Additionally, RwandAir is actively working towards joining the oneworld alliance, which will further expand connectivity and benefits for its members in the near future.

How to Join

Joining Dream Miles is free and simple:

• Online: Register instantly via the official RwandAir website or mobile app.
• In-Flight: Ask a cabin crew member for an enrollment form during your flight.
• Sales Offices: Visit any RwandAir local office to sign up in person.

Flying with RwandAir is designed to be an experience of African warmth and hospitality. Whether you are traveling regionally or on a long-haul flight between Dubai and Kigali, the airline focuses on comfort, connectivity, and authentic service. The cabin crew is renowned for their attentiveness, ensuring that every passenger feels at home from takeoff to landing.

Service Classes

RwandAir configures its aircraft to suit both short regional hops and longer international journeys, offering distinct classes to meet varying budgets and travel needs.

Business Class

For travelers seeking luxury and efficiency, Business Class offers a premium experience. On the wide-body Airbus A330 fleet, often used on longer routes, passengers can relax in seats that convert into fully flat beds, ensuring a restful sleep. On the Boeing 737 fleet, the cabin features spacious recliner seats with generous legroom and footrests. Passengers in this class enjoy priority check-in, fast-track security, and access to exclusive airport lounges.

Premium Economy Class

Available exclusively on the airline's wide-body aircraft, Premium Economy bridges the gap between Business and Economy. It offers a dedicated cabin section with fewer seats, providing extra legroom, wider seats, and an enhanced degree of recline compared to the standard economy cabin. This option is perfect for passengers who desire additional comfort without the full price tag of Business Class.

Economy Class

RwandAir’s Economy Class is designed to provide value without compromising on comfort. The seats are ergonomically designed with adjustable headrests to support passengers during the flight. The pitch (distance between seats) is competitive, allowing for a comfortable journey. On long-haul flights, pillows and blankets are provided to help you relax.

In-Flight Dining

The airline takes pride in its culinary offerings, treating passengers to a taste of Rwanda and international favorites. All passengers, regardless of class, enjoy complimentary meal and beverage services.

• Meals: Expect hot, freshly prepared meals on longer flights, with options often including chicken, beef, or fish accompanied by rice, vegetables, or pasta. Light snacks are served on shorter regional sectors.
• Beverages: A wide selection of soft drinks, juices, tea, and coffee is available. Business Class passengers are offered a curated selection of wines, spirits, and champagne to complement their meals.
• Special Meals: Dietary requirements (vegetarian, diabetic, gluten-free, etc.) can be catered to if requested at least 24 hours prior to departure.

Entertainment and Connectivity

Boredom is not an option on board RwandAir. The fleet is equipped to keep you connected and entertained throughout your journey.

• In-Flight Entertainment (IFE): On the A330 and select B737 aircraft, every seat features a personal touchscreen monitor. The system offers a variety of Hollywood and African movies, TV shows, music albums, and games.
• Wi-Fi Connectivity: RwandAir is one of the few African airlines to offer GSM and Wi-Fi connectivity on select aircraft (primarily the A330). Passengers can purchase data packages to stay in touch with family or colleagues while cruising at 35,000 feet.
• In-Flight Magazine: The airline’s award-winning magazine, Inzozi, provides engaging articles on travel, culture, and business across the continent.

Special Services

RwandAir is dedicated to making travel accessible and convenient for everyone, offering specialized assistance for those who need it.

Families and Children

Traveling with little ones is made easier with priority boarding for families. Unaccompanied Minors (UM) services are available for children traveling alone, where ground staff and cabin crew provide constant supervision and care from the departure airport to the arrival gate.

Passengers with Reduced Mobility

The airline provides full assistance for passengers with disabilities or reduced mobility. Wheelchair services (WCHR) are available at all airports and must be requested at the time of booking to ensure a smooth transfer. Onboard, cabin crew are trained to assist passengers with moving to and from the lavatories using onboard wheelchairs where available.

RwandAir connects the world through its strategic hub in Kigali, acting as a key gateway between Africa and the Middle East. For travelers departing from the United Arab Emirates, the carrier provides consistent and convenient flight options, ensuring a smooth journey to the heart of Africa.

Planning a trip with RwandAir requires a bit of strategy to ensure a smooth journey and the best value for your money. Generally, the best time to book your tickets is at least 3 to 4 weeks in advance. This is particularly important for popular routes such as the connection between Dubai and the airline's hub in Kigali. Avoiding peak travel seasons, such as major holidays and school breaks in the UAE, can also lead to significantly lower fares.

To find the best deals and promotions, consider signing up for the RwandAir newsletter or joining their loyalty program, Dream Miles. This allows you to earn miles on every flight which can be redeemed for upgrades or award tickets. Additionally, keep an eye on their official mobile app, which is a convenient tool for managing your travel. The app allows you to search for flights, check your flight status, and even store your boarding pass digitally for a hassle-free airport experience.

Maximize your convenience by utilizing the online check-in service, which typically opens 24 hours before your scheduled departure. This feature allows you to avoid long queues at the airport and gives you the opportunity to select your preferred seat in advance. Whether you prefer a window seat for the views or an aisle seat for easier mobility, choosing early is the best way to secure your spot. Don't forget to consider purchasing comprehensive travel insurance when you book, covering potential flight cancellations, medical emergencies, or lost luggage to ensure peace of mind throughout your trip.

Founding and Early Vision

RwandAir was founded in December 2002, emerging as the new national carrier of Rwanda following the restructuring of the previous state airline. Established with a vision to connect the "Land of a Thousand Hills" to the rest of the world, the company began operations with a clear mandate: to facilitate trade, tourism, and diplomatic ties. In its early years, the airline focused primarily on regional connectivity, operating smaller aircraft to serve neighboring East African nations and laying the groundwork for what would become a major aviation hub in Kigali.

Fleet Evolution and Modernization

A pivotal moment in the airline's history was the strategic decision to overhaul and modernize its fleet. Moving away from older leased aircraft, RwandAir began acquiring brand-new planes directly from manufacturers. The fleet expanded to include efficient Bombardier CRJ900s and Q400s for domestic and regional routes, followed by the acquisition of Boeing 737-800NGs to serve medium-haul destinations. In a significant leap forward in 2016, the carrier entered the wide-body market by taking delivery of state-of-the-art Airbus A330s. This modernization drive resulted in RwandAir operating one of the youngest and most technologically advanced fleets on the African continent.

Strategic Route Expansion

With a capable fleet in place, the airline aggressively expanded its network beyond Africa. A major milestone was the launch of flights to the Middle East, specifically establishing a vital link to Dubai. This route became a cornerstone for business and leisure travelers connecting Africa with the UAE. The network continued to grow with the addition of long-haul flights to major European capitals and key Asian commercial hubs. These launches transformed the carrier from a regional operator into a global player, bridging continents through its central African hub.

Partnerships and Future Outlook

In recent years, RwandAir has focused on strengthening its position through strategic collaborations. A landmark development was the deepening partnership with Qatar Airways, which has seen significant investment and code-share agreements that vastly expand the reach of both airlines. Furthermore, the carrier has set its sights on joining the oneworld alliance, a move that would integrate it into a premier global network. Through continuous innovation, such as being one of the first African airlines to test health pass digital technologies and offering inflight Wi-Fi, RwandAir continues to evolve, aiming to become the undisputed airline of choice for travel to and from the heart of Africa.