Norwegian Air

Norwegian Air Shuttle is an airline offering travelers extensive flight opportunities. Focusing on comfort and affordability, the carrier connects major cities with popular resorts and exotic destinations. Passengers choose this operator for its convenient schedule and the ability to reach holiday spots on both short-haul and long-haul routes.

The company is actively developing its route network, emphasizing the most sought-after tourist locations. Based in key transport hubs, the air carrier ensures stable connections between continents, offering service that meets modern safety standards.

Route Network and Destinations

According to the current schedule, Milan serves as a key hub for the airline. It is from here that a significant portion of flights to various corners of the planet are operated. Important departure points also include the Italian cities of Rome, Naples, and Verona. Beach holiday enthusiasts often choose flights to Egyptian resorts such as Sharm El Sheikh and Marsa Alam, or set off to visit majestic Cairo.

A special place in the schedule is occupied by flights to the African continent and islands of the Indian Ocean. Travelers have access to routes to the capital of Senegal, Dakar, the Kenyan resort zone of Mombasa, and exotic Zanzibar City. For those dreaming of a holiday in the Maldives, flights to Male are provided, operating not only from Western but also from Eastern Europe, for example, from the cities of Prague and Warsaw.

The flight geography also covers transatlantic destinations. Tourists can travel to the Dominican resort area of Punta Cana, Mexican Cancun, or visit the US metropolis — New York. Furthermore, the airline ensures connections with Central Asia, operating flights from the city of Almaty. The route network also includes popular Spanish destinations in the Canary Islands: Santa Cruz de Tenerife and Las Palmas.

Service and Safety

The airline pays close attention to flight safety issues, strictly following international regulations and aircraft maintenance standards. The carrier's fleet is optimized for flights of varying lengths, ensuring passengers the necessary level of comfort en route. Regardless of the flight distance, the company's priority remains reliability and quality service on board.

You can contact representatives of Norwegian Air Shuttle in several convenient ways. The airline is actively developing digital communication channels, so most questions related to booking, check-in, or baggage are resolved fastest via the official website or mobile app. For urgent requests, a telephone support service is available.

Official Website

The main source of information and platform for managing bookings is located at: www.norwegian.com

Contact Details

• Official Website: www.norwegian.com
• Support Service (International): +47 21 49 00 15 (calls are charged according to your operator's international rates)
• Ticket Booking and General Inquiries: +47 21 49 00 15
• Chatbot and Feedback Form: available in the "Help and Contact" section on the company website (recommended method for non-urgent questions).
• Email: Direct email support for private customers is limited; it is recommended to use the chat or contact forms on the website. For corporate inquiries: corporate@norwegian.com
• Mobile App: Norwegian Travel Assistant (available for download on the App Store and Google Play).

Social Media

The airline maintains activity on popular social networks, where news and special offers are published. In some cases, flight details can be clarified via direct messages:

• Facebook: facebook.com/flynorwegian
• X (Twitter): twitter.com/Fly_Norwegian
• Instagram: instagram.com/flynorwegian
• YouTube: youtube.com/user/norwegian

Offices and Representatives

• Head Office (Headquarters): Oksenøyveien 3, 1366 Lysaker, Norway.
• Airport Counters: At most departure airports (including the hub in Milan and other network points), passenger service is provided through authorized handling agents. Look for counters with the Norwegian logo or flight information screens.

Emergency Support

For prompt resolution of problems (flight cancellation, missed connection), it is recommended to call the hotline at +47 21 49 00 15. The support service works daily, however, operator hours may vary (usually from 08:00 to 20:00 CET on weekdays with reduced hours on weekends). Outside working hours, please use the automated services on the website or in the app.

Please note: contact details and call center opening hours are subject to change. Always check the "Contact us" section on the official website for current information before contacting.

Proper luggage preparation is the key to a calm start to your journey. Norwegian Air Shuttle (NO), like many modern budget carriers, has strict but clear rules for transporting belongings. The cost and allowable volume of baggage depend directly on your ticket type (LowFare, LowFare+, Flex), so we recommend carefully checking the tariff conditions before departure.

Cabin Baggage Allowance

The airline's policy regarding items in the cabin varies depending on the fare. This is one of the most important points to pay attention to when booking:

• Small underseat bag: Included in all fares. The size must strictly correspond to dimensions of 30 x 20 x 38 cm. This bag must be placed under the seat in front of you.
• Overhead cabin bag: Sized 55 x 40 x 23 cm. Usually included in LowFare+ and Flex fares. Passengers with the cheapest ticket (LowFare) can purchase this option separately.
• Weight limit: The total weight of all cabin baggage (small bag + overhead bag) must not exceed 10 kg. For Flex fares, the limit is often increased to 15 kg.

Checked Baggage

If you are planning a long journey, for example, a transatlantic flight to New York or a holiday by the sea, you will likely need to check items into the baggage hold. Allowances depend on the booking class:

• The standard weight for one piece of baggage is 23 kg.
• LowFare tariffs usually do not include baggage; it must be paid for separately.
• LowFare+ and Flex tariffs generally include one or two pieces of baggage.
• The maximum weight of a single bag must under no circumstances exceed 32 kg (due to occupational health regulations for handlers).

Tip: Purchasing a baggage allowance online via the airline's website is always cheaper than paying for it at the check-in counter at the airport, whether it is the hub in Milan or any other departure point.

Excess Baggage

For exceeding the weight (more than 23 kg, but less than 32 kg), a fee is charged for each kilogram of excess weight. Rates depend on the flight zone. If you have multiple bags, the weight is not cumulative — the limit applies to each piece separately. To avoid unnecessary expenses, it is recommended to weigh suitcases at home in advance.

Special Baggage and Sports Equipment

Norwegian Air Shuttle allows the transport of non-standard items but requires prior booking and payment:

• Sports equipment: Skis, snowboards, bicycles (in a case and with pedals removed), golf or surfing equipment are transported for a fixed fee.
• Musical instruments: Small instruments (e.g., a violin) can be taken into the cabin instead of overhead hand luggage if they fit within the dimensions. For a cello or guitar, purchasing a separate seat in the cabin may be required. Large instruments are checked into baggage in hard cases.
• Strollers and car seats: Usually transported free of charge when traveling with small children.

Prohibited and Restricted Items

For safety purposes, please observe international rules:

• Prohibited in hand luggage: Liquids in containers over 100 ml, sharp or cutting objects, work tools.
• Prohibited in checked baggage: Lithium batteries, Power Banks, and electronic cigarettes (vapes). These items must be taken with you into the aircraft cabin.
• Explosives, flammable liquids, and toxic materials are completely prohibited for transport.

Packing Tips

To ensure a comfortable flight, follow these simple recommendations. Place all valuables, documents, electronics, and necessary medication in the small bag that will be under your feet. Make your suitcase for the hold recognizable: tie a bright ribbon or use a cover. Ensure there is a tag on the luggage with your name and phone number — this will help if the suitcase accidentally flies on a different flight.

Traveling with four-legged friends requires careful planning, and Norwegian Air Shuttle (NO) provides tourists with the opportunity to take pets with them. The carrier is accommodating regarding the transport of cats and dogs, offering several placement options on board depending on the animal's size. It is important to remember that the number of spots for animals on each flight is strictly limited, so the service must be booked in advance.

Transport Options

In the Cabin (Hand Luggage)

This option is ideal for owners of miniature pets who want to keep them close during the flight.

• Carrier dimensions: The container or soft bag must not exceed dimensions of 43 x 31 x 20 cm. The carrier must fit under the seat in front of you.
• Maximum weight: Total weight of the animal together with the carrier — up to 8 kg.
• Allowed animals: Only small cats and dogs (at least 8 weeks old).
• Requirements: The animal must be able to stand up, turn around, and lie down freely inside the closed carrier.
• Limit per passenger: One passenger may transport one carrier. Up to two animals are allowed in it if they get along together and do not exceed the weight limit.

In the Cargo Hold (Checked Baggage)

For pets that are too large for the cabin, a specially equipped compartment with climate control is provided.

• Container requirements: Only hard boxes complying with IATA standards (with bolt connections) are allowed. The crate must be sturdy, ventilated, and leak-proof.
• Size restrictions: Maximum container dimensions — 125 x 81 x 86 cm. The animal must stand at full height without its head touching the top, and lie down comfortably.
• Temperature restrictions: The airline may refuse transport during extreme weather conditions (severe heat or cold) at departure or arrival airports for the animal's safety.
• Required documents: At the airport, you will be required to sign a liability form for the transport of the animal.

As Cargo (For Large Animals)

If your pet is very large or you are traveling without it, the cargo transport service is used.

• When this option is required: If the weight of the animal with the crate exceeds baggage limits or the destination country accepts animals only via the cargo terminal.
• Special requirements: The crate must meet strict air cargo standards.
• Booking procedure: Carried out through the specialized Norwegian Cargo department or freight forwarding companies, separate from the passenger ticket.

Required Documents

• Veterinary Passport: International standard with data on the owner and pet.
• Identification: Microchip (ISO standard) or a clear tattoo (done before 2011).
• Vaccinations: Valid rabies vaccination (administered at least 21 days before departure).
• Health Certificate: A certificate from a veterinarian confirming the animal is healthy (validity periods may vary for international flights, usually no earlier than 10 days before departure).
• Parasite Treatment: Some countries require documented de-worming (from 24 to 120 hours before entry).

Service Fees

The pet transport service is paid and is not included in the free baggage allowance. It is recommended to pay for it online, as rates are higher at the airport.

• Transport in the cabin: Approximate cost is 60–85 EUR per flight segment when paid online.
• Transport in the cargo hold: Approximate cost — 80–100 EUR per animal/container per segment.
• Prices depend on the route: On connecting flights, payment is charged for each flight segment separately.

Preparation Tips

• Carrier requirements: Accustom your pet to the box in advance to reduce stress during the journey.
• Container preparation: Place an absorbent pad on the bottom and put an item with the owner's scent inside.
• Feeding before flight: Do not feed the animal heavily 4 hours before departure to avoid motion sickness, but provide access to water (you can put ice cubes in the drinker).
• Reducing stress: Avoid using strong sedatives without consulting a veterinarian, as they can affect blood pressure at altitude.

Restrictions

• Prohibited breeds: Transport of brachycephalic breeds (snub-nosed, e.g., Bulldogs, Pugs, Pekingese, Persian cats) in the cargo hold is often restricted or prohibited due to the risk of respiratory problems.
• Prohibited animals: Rodents, reptiles, birds, and other animal species are usually not accepted for transport (only cats and dogs).
• Exceptions: Guide dogs and service dogs travel in the cabin free of charge, regardless of weight, provided they have the appropriate documents and a harness.

Please note: airline rules and entry requirements of countries may change. We strongly recommend contacting Norwegian Air Shuttle support or checking current information on the official website before purchasing tickets.

Norwegian Reward Loyalty Program

The airline offers travelers one of the most popular and transparent loyalty programs in Europe — Norwegian Reward. Its main feature is the absence of complex mileage accrual schemes; instead, passengers accumulate internal currency called CashPoints, which can be used like real money when paying for future trips.

Membership Levels and Benefits

Unlike traditional systems with "gold" and "platinum" cards, Norwegian Reward encourages flight frequency. The more you fly, the more permanent bonuses you receive:

• Basic Level: Immediately after registration, you start earning CashPoints for every cent spent on flight tickets and additional services.
• Bonuses for every 8 flights: Every eight flight segments (e.g., 4 round trips) give you the right to choose one additional benefit valid for a year. This could be free baggage, seat reservation, or Fast Track service at airports.
• Norwegian Reward Priority (Elite Level): Passengers who have completed 32 or more flights in a year receive the maximum set of privileges. This includes all available bonuses (baggage, seats, Fast Track), priority boarding, as well as exemption of CashPoints from expiration dates.

How to Earn CashPoints

The point accrual system is as simple as possible and tied to the cost of services:

• Flights: You receive a percentage of the net fare cost (excluding taxes). For the LowFare tariff, 1% CashPoints is usually credited, for LowFare+ — 2%, and for the flexible Flex tariff — up to 5%.
• Flight Geography: Points are awarded for any flights, whether it is a short flight to Milan or a long journey to New York.
• Additional Services: Paying for baggage or seat selection also earns points.
• Partners: You can accumulate CashPoints when booking hotels, renting cars, and ordering transfers through program partners listed on the airline's website.
• Bank Cards: Using the co-branded Bank Norwegian credit card (available to residents of certain countries) allows you to accumulate points for everyday purchases.

How to Spend Points

The main advantage of the program is the absence of date restrictions ("blackout dates") and quotas for seats purchased with points:

• Paying for tickets: 1 CashPoint equals approximately 1 Norwegian Krone. You can pay the full cost of the ticket or only part of it with points.
• Taxes and Fees: Unlike many competitors, Norwegian allows you to pay even airport taxes and fees with points.
• Additional Services: Points can be used to pay for baggage, seat selection, or booking changes.

Alliance Membership

Norwegian Air Shuttle is not part of global aviation alliances (such as Star Alliance or SkyTeam). It is an independent low-cost carrier. However, the company develops partnerships with a number of regional airlines and services, allowing it to offer passengers convenient connections and expanded opportunities to earn bonuses outside its own route network.

How to Join the Program

Anyone can become a member of Norwegian Reward absolutely free of charge:

• Go to the official website www.norwegian.com or download the mobile app.
• Click "Join Norwegian Reward" and fill out a simple form.
• With every ticket booking, for example, when planning a holiday in the city of Rome, be sure to log in to your profile so that points are credited automatically.

Traveling with Norwegian Air Shuttle (NO) is a combination of Scandinavian practicality and modern comfort standards. As a budget airline, the carrier has moved away from the traditional division into Economy, Business, and First Class in the usual sense. Instead, passengers are offered a flexible fare system, allowing everyone to tailor the level of service to their needs and budget, whether it is a short flight across Europe or a long journey.

Service Classes and Fares

The airline's concept is built on the principle "pay only for what you need". A single cabin operates on all flights, but the level of comfort depends on the selected service package:

• LowFare: The basic fare for those traveling light. Includes only the flight and a small underseat bag. Ideal for short connections via the hub in Milan.
• LowFare+: The most popular choice. The price adds the option of checked baggage, standard seat selection, and an overhead cabin bag.
• Flex: Maximum comfort and priority. Includes Fast Track service (quick security clearance), selection of any seat in the cabin, two pieces of baggage, and the ability to change tickets without penalties.

Comfort and Seat Configuration

The airline's fleet consists of modern liners equipped with ergonomic Slimline leather seats. This backrest design provides more legroom compared to older aircraft models. The seat pitch averages 74–76 cm, which is a decent figure for a low-cost carrier.

On long routes, for example, when flying to New York or to exotic islands, comfort is especially important. Passengers are recommended to book seats at emergency exits or in the front rows in advance (for an additional fee or included in the Flex fare) for increased legroom.

Food and Beverages

Catering on board depends on the flight duration and destination:

• Short flights: An onboard café is available. Passengers can purchase sandwiches, snacks, hot and cold drinks, as well as beverages from the menu. Payment is made by bank card.
• Long-haul flights: On routes of great distance, such as flights to Zanzibar City, Kenyan Mombasa, or Male, it is recommended to order hot meals in advance (online no later than 72 hours before departure). In some fares (e.g., Flex), meals may already be included in the price.

Entertainment and Connectivity

Norwegian Air Shuttle was one of the first airlines to offer free high-speed Wi-Fi on most of its European flights. This allows you to stay connected, check email, or browse social networks right in the sky. For those who want to stream video or work with heavy files, a paid high-speed internet package is available.

Traditional screens in seatbacks are absent on narrow-body aircraft. Instead, the entertainment system is integrated into the Wi-Fi portal: by connecting from your smartphone, tablet, or laptop, you get access to movies and series (Video on Demand service).

Special Services

The airline strives to make flights accessible to all categories of passengers:

• For families with children: Changing tables are available in the lavatories on board. The crew can help warm up baby food. Strollers are transported free of charge.
• Passengers with reduced mobility: Necessary assistance is provided at departure airports, such as Rome or Prague, as well as on board. A request for assistance (wheelchair, boarding) must be made no later than 48 hours before departure.
• Unaccompanied minors: For children aged 5 to 15, a paid escort service is available, guaranteeing the child's safety from the check-in counter to meeting relatives at the destination, for example, in the city of Dakar.

The route network of Norwegian Air Shuttle (NO) covers key tourist and business destinations, connecting Europe with Africa, Asia, and the Americas. The airline has structured its schedule to provide passengers with convenient connections through its main hub — Milan, from where flights to dozens of cities worldwide are operated.

Flight destinations are grouped by main regions:

• Europe and the Mediterranean: The main activity is concentrated in Italy. Besides Milan, important points in the route network are Rome, Naples, and Verona. For residents of Central Europe, convenient departures are provided from the cities of Prague and Warsaw. The winter schedule traditionally includes popular Spanish resorts in the Canary Islands — Santa Cruz de Tenerife (Tenerife) and Las Palmas.
• Africa and the Middle East: The airline offers a wide choice of flights for lovers of exotic travel and beach holidays. The Egyptian direction is represented by the resorts of Sharm El Sheikh and Marsa Alam, as well as flights to historic Cairo. In West Africa, planes fly to Dakar (Senegal), and in East Africa — to the Kenyan resort zone of Mombasa and the island of Zanzibar City (Tanzania).
• The Americas and Caribbean: Transatlantic flights connect Europe with the metropolis of New York (USA). For those who prefer a tropical climate, flights are available to popular resorts in the Caribbean: to Mexican Cancun and Dominican Punta Cana.
• Asia and the Indian Ocean: The flight geography expands eastward, including flights to the largest city in Kazakhstan — Almaty. The schedule also includes regular flights to Male (Maldives), making an unforgettable holiday on the islands of the Indian Ocean accessible.

To ensure your journey goes smoothly and leaves only pleasant impressions, it is worth familiarizing yourself with the specifics of budget airlines in advance. Norwegian Air Shuttle (NO) offers excellent opportunities for saving money but requires a careful approach to planning, especially if your route includes connections or long-haul flights.

Best Time to Book

As with most low-cost carriers, pricing here is dynamic: the fewer seats available, the higher the price. For flights within Europe, for example, from the cities of Rome or Prague, the most favorable fares are usually available 6–8 weeks before departure. If you are planning a transatlantic trip to New York or a flight to exotic Cancun, booking tickets is recommended 3–5 months in advance. In high season (Christmas, summer holidays), it is better to purchase even earlier — six months ahead.

Finding the Best Prices and Promotions

For bargain hunters, the airline's website features a convenient tool — the LowFare Calendar. It allows you to see ticket prices for a month ahead at a glance, which is ideal for tourists with flexible holiday dates. Subscribing to the carrier's newsletter will also help you not miss sales, which are often held before the start of the winter or summer navigation season.

Online Check-in and Mobile App

Technology is one of the Norwegian carrier's strong points. We strongly recommend downloading the Norwegian Travel Assistant app. It becomes your personal assistant:

• Check-in: Opens 24 hours before departure (deadlines may differ for flights to/from the USA). Processing via smartphone will save you from queues at the airport, which is especially relevant in a major hub like Milan.
• Boarding Pass: Always at hand on your phone (ensure the departure airport accepts electronic passes).
• Notifications: The app will promptly inform you of a gate change or flight delay.

Seat Selection Tips

Seat selection is a paid service on LowFare tariffs, but saving on it is not always wise. This is especially important for long flights, for example, to resorts in the Indian Ocean. If you are flying to Male or heading to Zanzibar City, the journey will take a lot of time. A pre-booked window seat or one with extra legroom will make the flight significantly more comfortable. The booking system shows a cabin map where you can choose the most convenient zone away from lavatories and technical areas.

Insurance and Safety

When planning complex routes with connections, for example, when flying to Dakar via European cities, it is strongly recommended to take out travel insurance covering cancellation and flight delays. Budget airlines often do not provide the connection as a single guaranteed service (if tickets are purchased under separate bookings), so an insurance policy will become your "safety cushion" in case of unforeseen circumstances.

The history of Norwegian Air Shuttle is an inspiring example of how a small regional company transformed into one of the key players in the global air transport market. The company was founded in 1993 and, in its early years, engaged in operating flights on the west coast of Norway, acting as a subcontractor for other carriers. However, the real revolution began in 2002 when the management made the bold decision to change the business model and enter the market as an independent budget airline.

The Low-Cost Era and Expansion

Since 2002, the carrier began rapid expansion, offering passengers affordable fares for flights within Scandinavia, and then throughout Europe. A recognizable feature of the brand became the aircraft livery: the "Red Nose" and portraits of prominent figures on the tail fin. "Tail Fin Heroes" is a tribute to travelers, artists, and pioneers who pushed the boundaries of the possible, which also symbolizes the philosophy of the airline itself.

Fleet Development and Route Network

An important milestone in history was the large-scale renewal of the fleet. The company bet on modern and fuel-efficient Boeing airliners, which allowed for reduced operating costs and ticket prices. This opened the way to an ambitious project — the launch of transatlantic and long-haul budget flights. Norwegian Air Shuttle became one of the first airlines to prove that the low-cost model works on long flights as well.

In the process of its development, the air carrier created an extensive network of bases outside Scandinavia. Today, a strategically important hub for operating international flights connecting Europe with Africa and the Americas is Milan. It is the development of such major hubs that allowed regular connections to be established with US metropolises, such as New York, and popular resort destinations.

Innovation and Modernity

The company has always strived to be a technological leader in the sky. It was one of the first in Europe to offer passengers free high-speed Wi-Fi on board its liners, allowing them to remain connected throughout the flight. In recent years, special attention has been paid to environmental sustainability: the use of the newest types of aircraft allows for significantly reduced CO2 emissions, making travel not only affordable but also gentler on the environment.