Royal Brunei

Royal Brunei Airlines stands as the proud national carrier of Brunei Darussalam, offering a distinct blend of boutique service and heartfelt hospitality. Since its inception, the airline has focused on connecting the rich culture of Borneo with the world, providing a seamless travel experience for both business and leisure passengers. With a commitment to comfort and efficiency, it serves as a vital bridge between Southeast Asia, the Middle East, and Europe.

As a boutique airline, Royal Brunei focuses on delivering a personalized journey characterized by the peaceful and friendly nature of Bruneian culture. Here are some of the key features and advantages of flying with this carrier:

Modern and Efficient Fleet
The airline operates one of the youngest fleets in the world, consisting primarily of the Boeing 787 Dreamliner for long-haul routes and the Airbus A320neo for regional flights. These aircraft are renowned for their fuel efficiency, lower noise levels, and advanced cabin features, ensuring a comfortable and restful journey for passengers.

Strategic Connections
From its hub in Bandar Seri Begawan, the airline connects key international destinations. It is particularly popular for travelers moving between Europe, the Middle East, and Asia. For instance, the route connecting Dubai to London and Brunei offers a convenient link for global explorers.

Award-Winning Hospitality
Royal Brunei is frequently recognized for its exceptional service standards. The airline has received accolades such as the World's Leading Cabin Crew at the World Travel Awards, highlighting the dedication and warmth of its staff. The onboard experience often reflects the airline's values, offering Halal-certified meals and a family-friendly atmosphere.

Commitment to Safety and Quality
Safety is a paramount core value for the company. Royal Brunei adheres to rigorous international safety standards and maintenance protocols. Its solid safety record and operational reliability make it a trusted choice for travelers flying to and from the Sultanate.

Travelers in the United Arab Emirates can easily connect with Royal Brunei Airlines through their dedicated local offices in Dubai. Whether you need assistance with reservations, flight schedules, or special requests, the airline maintains a strong local presence to ensure a smooth experience for passengers flying from the Middle East to Bandar Seri Begawan and beyond.

For comprehensive online services, including flight booking and managing your itinerary, visit the airline's official regional website.

Contact Information

• Official Website: www.flyroyalbrunei.com
• Customer Service (Dubai): +971 4 334 4884
• Sales & Reservations (Dubai): +971 4 334 4686
• Email: brunei.callcentre@rba.com.bn
• Mobile App: RB Travel – Available for download on the App Store and Google Play for managing bookings on the go.

Social Media

Stay updated with the latest news and offers through their official channels:

• Facebook: RoyalBruneiAirlines
• Instagram: @royalbruneiair
• X (Twitter): @royalbruneiair
• YouTube: Royal Brunei Airlines

Local Offices in United Arab Emirates

Dubai City Office (General Sales Agent)
ITVAR GSA TRAVEL LLC
No. 402, B Block, Centurion Star Tower,
Port Saeed, Deira, Dubai, UAE.

Dubai Airport Office
Dubai International Airport (DXB)
Dubai, UAE.
Note: Airport counters typically open 3 hours prior to scheduled departure.

Global Support

If you require urgent assistance outside of local business hours, you may contact the Global Customer Service Centre in Brunei at +673 221 2222 (International charges apply).

Baggage Policy

Preparing for your journey with Royal Brunei involves understanding the baggage guidelines to ensure a smooth experience at the airport. Whether you are flying from Dubai to explore the rainforests of Brunei or connecting onwards to London, the airline offers generous allowances designed to accommodate both essential travel gear and shopping finds.

Carry-on Baggage Allowance
Passengers flying in Economy Class are generally entitled to one piece of cabin baggage with a maximum weight of 7 kg. In addition to this, you may bring one small personal item, such as a laptop bag or a handbag. Travelers in Business Class enjoy a higher allowance, typically permitting two pieces with a combined weight of up to 12 kg (subject to specific aircraft limitations). The standard dimensions for cabin bags are 55 x 38 x 20 cm, ensuring they fit comfortably in the overhead compartments.

Checked Baggage Limits
Royal Brunei operates primarily on a weight concept for checked luggage, giving you the flexibility to bring multiple bags as long as the total weight remains within your allowance.

• Economy Class: Allowances usually range from 20 kg to 30 kg, depending on your specific fare type (e.g., RB Saver, RB Value, or RB Flexi).
• Business Class: Passengers are typically granted a generous allowance of 40 kg.

Excess Baggage Fees
If you plan to travel with more than your allocated weight, excess baggage fees will apply. These are calculated per kilogram or per block of weight, depending on your destination. Tip: Purchasing prepaid excess baggage online through the "Manage My Booking" feature is often significantly cheaper than paying the rates at the airport counter.

Special Items
Royal Brunei accommodates travelers with special requirements, such as sports enthusiasts or musicians.

• Sports Equipment: Items like golf clubs, bicycles, or diving gear can often be included as part of your free checked baggage allowance. If they exceed the weight limit, standard excess baggage rates may apply.
• Musical Instruments: Small instruments can be carried on board if they fit within the cabin baggage dimensions. Larger instruments may require purchasing an extra seat or must be checked in as fragile baggage.

Restricted and Prohibited Items
For the safety of all passengers, certain items are strictly prohibited in both carry-on and checked luggage. These include explosives, flammable liquids, compressed gases, and strong magnets. Lithium batteries and power banks must strictly be packed in your carry-on baggage and are not permitted in checked luggage. Additionally, please be aware that strict regulations apply to the transport of alcohol and tobacco into Bandar Seri Begawan due to local customs laws.

Tips for Packing Efficiently
To make your journey hassle-free, consider these simple packing strategies:

• Weigh Before You Go: Use a portable luggage scale at home to avoid surprises at the check-in counter.
• Label Everything: Attach a sturdy tag with your name, phone number, and email address to every bag inside and out.
• Keep Essentials Close: Pack medication, travel documents, and valuable electronics in your carry-on bag.
• Secure Liquids: Ensure toiletries in your checked bag are well-sealed to prevent leaks during the flight.

Traveling with pets on Royal Brunei Airlines requires careful planning, as the airline adheres to strict policies regarding animal transport. Generally, the airline does not permit pets to travel in the passenger cabin or as checked baggage, requiring almost all animals to be transported as manifest cargo to ensure their safety and compliance with international and local regulations.

Transport Options

In cabin (carry-on)

Royal Brunei maintains a strict policy that generally prohibits animals from travelling in the passenger cabin. This rule applies to all pets, regardless of their size or weight.

• Status: Not permitted for pets.
• Exceptions: Service dogs (such as guide dogs) may be accepted on specific routes but are typically not allowed in the cabin due to cultural and safety regulations; they often must travel in the hold.
• Recommendation: Passengers should plan for their pets to travel via the dedicated cargo service.

In cargo hold (checked baggage)

Unlike many other carriers, Royal Brunei does not accept pets as "checked baggage" (AVIH) that you can simply hand over at the passenger check-in counter with your suitcases.

• Status: Not permitted as accompanied checked baggage.
• Requirement: All animals must be booked and processed through the airline's Cargo Department as "Manifest Cargo."
• Procedure: You cannot bring your pet to the passenger terminal on the day of departure; you must arrange drop-off at the cargo terminal in advance.

As cargo (for large animals and all pets)

This is the primary and often exclusive method for transporting pets with Royal Brunei. It ensures that animals travel in a temperature-controlled environment managed by cargo professionals.

• When required: Mandatory for all pets (cats, dogs, birds) traveling on this airline.
• Container requirements: Pets must be in an IATA-compliant crate that allows the animal to stand, turn around, and lie down comfortably. The container must be rigid, well-ventilated, and escape-proof.
• Booking procedure: You must contact the Royal Brunei Cargo Team or a local freight forwarder well in advance of your flight.
• Special handling: Professional handling ensures that temperature and pressure are monitored throughout the journey, particularly for long flights to destinations like London.

Required Documentation

To ensure a smooth journey, you must provide a complete set of documents. Requirements may vary based on the destination, especially for flights into Bandar Seri Begawan.

• Veterinary Passport: An up-to-date record of the pet's identity and medical history.
• Health Certificate: A valid veterinary health certificate issued within a specific timeframe (usually 7-10 days) before departure.
• Vaccination Records: Proof of all required vaccines, specifically a valid Rabies vaccination certificate.
• Import/Export Permits: An Import Permit issued by the Department of Agriculture is strictly required for entry into Brunei; other destinations may have their own permit rules.

Service Costs

The cost of transporting pets as cargo is calculated differently from standard baggage fees.

• In-cabin fee: Not applicable (service not offered).
• Cargo fee: Charges are based on the "Volumetric Weight" of the crate (dimensions and weight) and the specific route (e.g., Dubai to Brunei).
• Additional costs: Freight forwarding fees, airway bill charges, and customs clearance fees may apply.
• Note: Contact the local Royal Brunei Airlines office or a cargo agent for an exact quote.

Preparation Tips

• Crate Training: Acclimate your pet to their travel crate weeks before the flight to reduce stress.
• Hydration: Attach a secure water bowl (drip-free) to the inside of the crate door.
• Feeding: Feed your pet a light meal approximately 4 hours before the flight to prevent nausea; do not feed them immediately before flying.
• Comfort: Place an absorbent mat or familiar bedding inside the crate, but avoid bulky items that restrict space.

Restrictions

Royal Brunei enforces specific restrictions to ensure safety and compliance with local laws.

• Prohibited Breeds: Aggressive or dangerous dog breeds are generally banned from import and transport. This typically includes Pit Bull Terriers, American Staffordshire Terriers, Japanese Tosa, Dogo Argentino, and Fila Brasileiro.
• Restricted Animals: Pigs and pork-related products are strictly prohibited from entering Brunei.
• Age Limit: Puppies and kittens must usually be at least 3 months old (sometimes older depending on rabies vaccine rules) to travel.
• Service Animals: While recognized, service dogs often cannot travel in the cabin and are subject to specific quarantine or hold-loading rules.

Important: Pet travel regulations can change frequently. We strongly recommend contacting Royal Brunei Airlines or their local cargo general sales agent directly to confirm current rules and book your pet's travel.

Loyalty Program

Royal Skies is the loyalty program of Royal Brunei Airlines, designed to reward frequent flyers with a range of exclusive privileges and benefits. The program is free to join and focuses on enhancing the travel experience for its members, offering opportunities to earn miles not only through flights but also with a variety of lifestyle partners. Whether you are flying frequently between Bandar Seri Begawan and international hubs or taking an occasional holiday, Royal Skies adds value to every journey.

Membership Tiers

The Royal Skies program consists of three membership levels, each offering progressively higher rewards and recognition.

• Blue: The entry-level tier where members start their journey. Benefits include the ability to earn miles on every eligible flight, no blackout dates for award redemption, and access to exclusive member offers.
• Silver: Achieved by earning a specific number of status miles or sectors. Members enjoy additional baggage allowance (typically 10 kg), priority check-in, and priority baggage tagging to speed up airport processes.
• Gold: The top tier for the most frequent travelers. Benefits include lounge access (such as the Sky Lounge in Brunei and partner lounges worldwide), an extra baggage allowance of 20 kg, priority boarding, and priority baggage handling.

Earning Miles

Members can accumulate Royal Skies miles through various channels, making it easier to reach the next reward.

• Flights: Earn miles based on the distance flown and the fare class purchased on all eligible Royal Brunei flights.
• Partner Airlines: Accrue miles when flying with selected code-share partners on specific routes.
• Hotels and Car Rentals: Earn points by booking stays with partner hotel chains or renting vehicles from major international agencies like Hertz.
• Bank Partners: Convert credit card rewards points from participating local and international banks into Royal Skies miles.
• Lifestyle Partners: Accumulate miles through everyday activities like dining or shopping with affiliated merchants.

Redeeming Miles

Royal Skies offers flexible redemption options, allowing members to use their hard-earned miles for memorable experiences.

• Award Flights: Redeem miles for free flights to destinations across the network, such as Dubai or London.
• Flight Upgrades: Use miles to upgrade your seat from Economy to Business Class for a more comfortable journey.
• Excess Baggage: Pay for extra luggage using miles if you plan to carry more than your standard allowance.
• Lounge Access: Redeem miles for entry into the Sky Lounge at Brunei International Airport, subject to availability.

Alliance Membership

Royal Brunei Airlines is not currently a member of the three major global airline alliances (Star Alliance, oneworld, or SkyTeam). However, it maintains independent partnerships and code-share agreements with several leading carriers to extend its network reach. This allows passengers to enjoy seamless connections and, in some cases, reciprocal frequent flyer benefits on specific routes.

How to Join

Joining the Royal Skies program is simple and can be done entirely online. Travelers can register through the official Royal Brunei Airlines website or the mobile app. Membership is instant, allowing you to start earning miles from your very next flight. It is recommended to add your membership number to your booking at the time of reservation to ensure all miles are automatically credited to your account.

Services and Classes

Royal Brunei Airlines distinguishes itself with a boutique experience that emphasizes comfort, tranquility, and the genuine warmth of Bruneian hospitality. Whether you are traveling on a short regional hop or a long-haul journey from Dubai to London or Bandar Seri Begawan, the airline ensures a relaxing environment tailored to the needs of modern travelers.

Business Class

Designed for those who seek luxury and privacy, the Business Class cabin on Royal Brunei offers a premium sanctuary in the skies.

• Seat Comfort: On the flagship Boeing 787 Dreamliner, passengers enjoy fully flat beds that convert into a sleeping surface, ensuring a restful journey. The Airbus A320neo fleet features plush leather seats with generous recline and ample legroom, perfect for regional connectivity.
• Priority Services: Business Class guests benefit from priority check-in, boarding, and baggage handling. At the hub, they also have access to the exclusive Sky Lounge, which offers shower facilities, prayer rooms, and a buffet.
• Amenities: Passengers are provided with premium amenity kits containing travel essentials, alongside noise-cancelling headphones to enhance the in-flight entertainment experience.

Economy Class

Economy Class on Royal Brunei is crafted to provide value without compromising on comfort. The cabins are designed with modern aesthetics and ergonomic features.

• Seating: The seats offer an average pitch of 30 to 32 inches, providing comfortable legroom for long journeys. Adjustable headrests and seat recline features help passengers relax during the flight.
• Personal Space: On the Dreamliner fleet, the cabin benefits from larger windows, higher humidity levels, and cleaner air, which help reduce jet lag and fatigue.
• Power: USB ports and power outlets are generally available at every seat, allowing travelers to keep their devices charged throughout the flight.

In-Flight Dining

Royal Brunei takes pride in its culinary offerings, which reflect the airline’s cultural heritage. The dining experience is 100% Halal-certified, making it a preferred choice for Muslim travelers.

• Meal Service: Passengers can expect a selection of hot meals blending Asian and international flavors. Business Class passengers often enjoy a "Dine Upon Request" service, allowing them to eat at their preferred time.
• Beverages: The airline strictly observes a dry policy, meaning alcohol is not served on board any of its flights. Instead, a wide range of juices, soft drinks, tea, and coffee is available. Non-Muslim passengers are typically permitted to consume their own private supply of alcohol in moderation, though this is subject to strict conduct rules.

Entertainment and Connectivity

The airline’s in-flight entertainment system, known as Impian, ensures there is never a dull moment on board.

• Content: Personal touch-screen monitors at every seat offer a library of the latest Hollywood blockbusters, Asian cinema, TV shows, music, and games.
• Audio: The system includes a selection of audio channels and specific programming for children.
• Religion: Unique to Royal Brunei, the entertainment system includes Quran recitals and indicates the Qibla direction. On the Boeing 787 Dreamliner, there is also a dedicated prayer area for added convenience.

Special Services

Royal Brunei is committed to making travel accessible and comfortable for all passengers.

• Families: The airline offers special assistance for families traveling with infants, including bassinet seats (subject to availability and booking) and child-friendly meal options.
• Unaccompanied Minors: A dedicated service is available for children traveling alone, ensuring they are supervised from check-in until they are handed over to their guardian at the destination.
• Medical & Disability Assistance: Passengers with reduced mobility or medical conditions can request wheelchair assistance or special handling. It is recommended to contact the airline at least 48 hours in advance to arrange these services.

Royal Brunei operates a focused route network connecting the Middle East with Southeast Asia and Europe. From its hub in Bandar Seri Begawan, the airline offers seamless transit options, ensuring convenient connections for passengers traveling between these key regions.

Booking your flight with Royal Brunei is the first step toward a comfortable and memorable journey. Whether you are planning a trip to their home base in Bandar Seri Begawan or connecting to other major cities like London, a little planning can go a long way in ensuring a smooth experience. Here are some practical tips to help you manage your reservation effectively.

To secure the most competitive fares, it is generally recommended to book your tickets at least 3 to 4 weeks in advance. If you are flying from Dubai during peak travel seasons or holidays, try to finalize your plans even earlier. Flexibility with your travel dates can also uncover significant savings, as flying mid-week is often cheaper than on weekends.

Keep an eye out for special promotions and deals. Signing up for the airline's newsletter or following their official social media channels is a great way to stay informed about flash sales and exclusive offers. Being proactive can help you find excellent value for your next trip.

Save time at the airport by taking advantage of online check-in. This service typically opens 48 hours before your scheduled flight and allows you to confirm your details and print your boarding pass or save it to your mobile device. It is a convenient way to bypass long queues at the check-in counters.

For the most comfortable journey, consider your seat selection early. If you have a preference for a window seat to enjoy the view or an aisle seat for easy access, it is best to choose your spot during the booking process or as soon as online check-in opens. On longer routes, popular seats tend to be taken quickly.

Enhance your travel experience by downloading the Royal Brunei mobile app. This handy tool puts control at your fingertips, allowing you to book flights, manage your itinerary, check flight status, and view your Royal Skies membership details on the go. It is an essential companion for modern travelers.

Finally, do not overlook the importance of travel insurance. Unexpected events such as flight cancellations, medical emergencies, or lost luggage can happen. Purchasing comprehensive travel insurance when you book your ticket provides peace of mind, knowing that you are protected against unforeseen circumstances throughout your trip.

History and Development

Royal Brunei Airlines was established on November 18, 1974, as an independent corporation wholly owned by the government of Brunei Darussalam. Its journey began with a clear vision to connect the Sultanate to the world. The airline's inaugural flight took place in May 1975, operating a Boeing 737-200 to Singapore. This significant step marked the beginning of the national carrier's role in fostering trade and tourism for the nation.

Expansion and Growth
Throughout the 1980s and 1990s, the airline aggressively expanded its network. During this period, it acquired three Boeing 757-200s and later introduced the larger Boeing 767-300ER to facilitate long-haul travel. This fleet expansion allowed the carrier to launch services to major international hubs, including entering the European market with flights to Frankfurt and London. The inclusion of the Middle East network, particularly the strategic stopover in Dubai, cemented the airline's status as a key bridge between East and West.

Fleet Modernization
A major turning point in the company's history occurred in the early 2010s when Royal Brunei embarked on a comprehensive fleet renewal program. In 2013, it became the first airline in Southeast Asia to take delivery of the Boeing 787 Dreamliner. This modernization significantly improved fuel efficiency and passenger comfort on long-range routes. Shortly after, the airline upgraded its regional capabilities by introducing the advanced Airbus A320neo, ensuring a consistent and modern experience across all flight distances.

Rebranding and Boutique Focus
Coinciding with the arrival of the Dreamliners, Royal Brunei underwent a significant rebranding exercise. This included a refreshed logo, new livery, and redesigned crew uniforms that reflect the traditional textiles of Brunei. The airline shifted its strategy to position itself as a "boutique airline," focusing on delivering personalized, high-quality service rather than competing solely on size. This strategic pivot has earned the carrier numerous accolades for hospitality and service excellence.

Recent Developments
In recent years, the airline has continued to refine its operations from its hub in Bandar Seri Begawan. It has focused on enhancing operational reliability and expanding its codeshare partnerships to offer wider connectivity. Today, Royal Brunei stands as a symbol of national pride, combining modern aviation technology with the timeless values of Bruneian culture.