Aer Lingus

Aer Lingus, the flag carrier of Ireland, serves as a warm and welcoming bridge between the Emerald Isle, Europe, and North America. Distinguished by the iconic shamrock on its tailfin, the airline combines the friendly hospitality for which Ireland is famous with the efficiency of a modern international carrier. Since taking to the skies decades ago, it has transformed from a small local operator into a key player in transatlantic aviation. The airline leverages its strategic location to offer seamless connections for global travelers, primarily operating out of its main hub in Dublin.

Founded in 1936, the carrier has a rich heritage and has adapted to the changing aviation landscape over the years. It shifted from a state-owned entity to a competitive member of the International Airlines Group (IAG), which it joined in 2015. This partnership has significantly strengthened its network and operational capabilities, allowing it to expand its footprint while maintaining its unique Irish identity. Today, it acts as a strategic gateway between continents, utilizing the geographic advantage of Ireland to facilitate smoother journeys for passengers moving between the East and West.

The airline maintains a robust short-haul network across Europe, with high-frequency connections to major cities in the United Kingdom such as London, Manchester, and Birmingham. Its long-haul network focuses heavily on the United States, offering direct routes to key hubs including New York City and Boston. A significant advantage for transatlantic passengers is the US Preclearance facility at Dublin and Shannon airports, which allows travelers to clear US immigration before departure and land in the US as domestic passengers.

Aer Lingus operates an all-Airbus fleet, utilizing fuel-efficient A320-family aircraft for short-haul routes and wide-body A330s for long-haul journeys. They have also introduced the A321LR to open up new possibilities with greater efficiency. The airline offers a full-service experience on transatlantic flights, including complimentary meals and entertainment, while operating a value-focused model on short-haul European routes. Safety remains a core value, underpinned by rigorous maintenance schedules and high training standards, earning the airline consistent recognition for its service quality.

Travelers in the United Arab Emirates can access Aer Lingus services primarily through their global support channels and local representation in Dubai. While the airline does not operate a standalone customer service center in the UAE, they work with a General Sales Agent (GSA) to handle local ticketing and inquiries, ensuring that passengers in the region have access to necessary assistance.

Official Website

For the most direct access to flight bookings, check-in, and management, use the official global website:

• Official Website: https://www.aerlingus.com

Contact Information

• International Customer Service (24/7): +353 1 761 7834 (Main Support Line)
• Local Sales & Reservations (UAE): +971 4 316 6752 (Managed by Dnata)
• Email: askus@aerlingus.com
• Mobile App: Aer Lingus (Available on App Store and Google Play)

Social Media

For quick updates or assistance, you can reach out via their official social media channels:

• Facebook: facebook.com/aerlingus
• X (Twitter): @AerLingus
• Instagram: instagram.com/aerlingus

Local Offices in United Arab Emirates

Aer Lingus is represented locally by Dnata. Please note that office hours may vary and visits are typically for ticketing/sales inquiries.

• Dubai Office Address: Dnata Agencies, Sheikh Zayed Road, P.O. Box 1515, Dubai, United Arab Emirates.

Emergency & 24/7 Support

For urgent matters, flight disruptions, or immediate assistance outside of local business hours, it is recommended to call the International Customer Service line listed above (+353 1 761 7834), which operates 24 hours a day, 7 days a week. Alternatively, the "Live Chat" feature on the official website is often the fastest way to reach an agent.

Understanding the baggage policy is a crucial part of preparing for your journey with Aer Lingus. Whether you are flying on a short hop between Dublin and London, or embarking on a transatlantic adventure to New York City, the airline offers various options tailored to different travel needs. Knowing the allowances beforehand ensures a smooth airport experience and helps avoid unexpected fees.

Carry-on Baggage Allowance

Aer Lingus has specific rules for cabin baggage that vary slightly depending on your route, aircraft type, and fare. For all passengers, a small personal item (such as a handbag, laptop bag, or baby changing bag) is always included free of charge. This item must be small enough to fit under the seat in front of you.

Regarding the standard cabin bag, strictly adhere to the following guidelines:

• Aer Lingus Regional Flights: Due to limited overhead storage on smaller aircraft (such as the ATR fleet), the carry-on allowance is stricter than on mainline jets. Passengers are typically limited to a 7kg carry-on bag. Bags that exceed this weight or the smaller regional size dimensions must be checked into the hold, sometimes free of charge depending on the specific flight circumstances, but often subject to rules different from the main fleet.
• Flights within Europe: On standard jet services, a 10kg bag is permitted, but carrying it on board depends on your booking. If you purchase a "Saver" fare, you must also purchase "Priority Boarding" to bring your 10kg bag into the cabin. Without Priority Boarding, you may be required to check the bag in or pay a fee. "Plus" and "Advantage" fares generally include the cabin bag allowance.
• Transatlantic Flights: A 10kg carry-on bag is generally included in the allowance for all passengers, in addition to the small personal item, regardless of the fare type.

Checked Baggage Limits

Checked baggage allowances are determined by your destination and the ticket class you have purchased. Aer Lingus encourages travelers to book their bags online in advance to secure the best rates.

• Flights within Europe: Economy fares (Saver, Plus) typically do not include a checked bag by default, allowing you to pay only for what you need. You can purchase checked bags in various weight categories, such as 20kg or 25kg. Advantage and AerSpace fares usually include a 20kg bag.
• Transatlantic Flights: Economy Smart and Flex fares generally include one 23kg (50lb) checked bag. Business Class passengers enjoy a more generous allowance, typically permitting a combined weight of up to 3 bags (totaling 69kg), allowing for ample space for shopping or extended stays.
• Infants: Passengers traveling with infants typically receive a checked bag allowance for the baby, along with a collapsible buggy or stroller.

Excess Baggage Fees

If your luggage exceeds the weight or size limits of your purchased allowance, excess baggage fees will apply. These fees are significantly higher if paid at the airport compared to online rates. If you anticipate your bag will be overweight, it is highly recommended to purchase the extra weight allowance via the "Manage Trip" section on the website before you travel.

Special Items

Aer Lingus accommodates travelers wishing to transport special equipment, though specific rules apply:

• Sports Equipment: Items such as golf clubs, bicycles, and ski equipment can be carried as checked luggage. While some business class or higher-tier fares may include sports equipment free of charge, standard economy fares usually require a separate fee. Equipment must be packed securely to prevent damage.
• Musical Instruments: Small instruments can often be carried on board as your cabin baggage if they fit within the dimensions. For larger instruments (like a cello or guitar), you may need to purchase an extra seat or check the item into the hold. Always contact the airline in advance for large instruments.

Restricted and Prohibited Items

For the safety of all passengers, certain items are strictly prohibited in both carry-on and checked luggage. Common restrictions include:

• Liquids in Carry-on: Must be in containers of 100ml or less, placed in a single, transparent, re-sealable plastic bag (max 1 liter capacity).
• Batteries: Loose lithium batteries and power banks must be packed in your carry-on baggage only; they are not permitted in the hold.
• Dangerous Goods: Explosives, flammable liquids, sharp objects (in the cabin), and certain chemicals are strictly forbidden.

Tips for Packing Efficiently

To maximize your allowance and minimize stress, consider these packing tips:

• Weigh at Home: Use a portable luggage scale to ensure your bags are within the limits before you leave for the airport.
• Pack Heavy Items Low: Place shoes and toiletries at the bottom of your suitcase near the wheels for better balance.
• Wear Your Heaviest Clothes: If you are close to the weight limit, wear your heaviest coat or boots on the plane to free up space in your luggage.
• Label Everything: Ensure all bags have identification tags inside and out, in case the external tag is torn off during handling.

Aer Lingus adheres to strict protocols regarding animal transport to comply with Irish Department of Agriculture regulations, prioritizing the safety and welfare of all passengers and pets. Unlike many other carriers, the airline generally does not permit pets to travel in the aircraft cabin, with the sole exception of recognized assistance dogs. Depending on your route—specifically whether you are flying within Europe or across the Atlantic—your pet will travel either in the aircraft hold as checked baggage or as manifest cargo.

In cabin (carry-on)

• Allowed pet types: Strictly limited to trained Assistance/Service Dogs. Household pets (cats, dogs, emotional support animals) are not permitted in the cabin on any Aer Lingus flight.
• Carrier dimensions: Not applicable for service dogs; the animal must be able to sit or lie safely at your feet without blocking the aisle or emergency exits.
• Maximum pet weight: No specific weight limit applies to service dogs, provided they can be accommodated in the footwell space.
• Requirements: You must notify the airline at least 48 hours in advance and provide valid identification or documentation from a recognized training organization.

In cargo hold (checked baggage)

• Availability: This option is generally available for flights within Europe. It is not available for transatlantic flights to/from North America.
• Container/crate requirements: You must provide a hard-sided, IATA-compliant carrier that is leak-proof and secure. Wire, mesh, or collapsible crates are not accepted.
• Weight and size limits: The maximum combined weight of the pet and the container must not exceed 64kg (141lbs).
• Temperature restrictions: Transport may be refused if extreme temperatures at departure or arrival airports pose a health risk to the animal.
• Required documentation: Valid ID and health papers must be attached to the crate.

As cargo (for large animals & Transatlantic)

• When this option is required: Mandatory for all pets traveling on Transatlantic flights (to/from North America) and for pets/crates exceeding the checked baggage weight limit.
• Special requirements: Pets are transported in a special hold area but are processed as freight. This ensures they are handled by specialized staff.
• Booking procedure: You cannot book this via the passenger reservation system. You must book through IAG Cargo or a professional pet shipping agent.
• Aircraft Warning: Live animals are strictly prohibited on Airbus A321neo LR aircraft because the cargo hold is not ventilated. Always verify your aircraft type before booking.

Required documentation

• Microchip: Must be implanted before the rabies vaccination.
• EU Pet Passport: Required for travel between European countries.
• Veterinary Health Certificate: A valid certificate issued by a vet (typically within 10 days of travel) is required if you do not have a pet passport.
• Vaccinations: A valid Rabies vaccination administered at least 21 days prior to travel.
• Tapeworm Treatment: Mandatory for dogs entering Ireland; must be administered by a veterinarian between 24 and 120 hours before arrival.

Service costs

• In-cabin fee: Free of charge (Assistance Dogs only).
• Cargo hold fee (Europe): Approximately €40 – €60 per flight, paid in advance. Prices vary by route.
• As Cargo fee (Transatlantic): Costs are significantly higher and variable, determined by the freight provider (IAG Cargo) based on weight and crate size.

Preparation tips

• Carrier requirements: The crate must be large enough for the animal to stand up, turn around, and lie down naturally.
• Feeding before flight: Offer a light meal 2–4 hours before departure. Avoid feeding immediately before the flight to prevent nausea.
• Stress reduction tips: Place a familiar blanket or absorbent bedding in the carrier. Do not sedate your pet unless explicitly advised by a veterinarian, as it can be dangerous at high altitudes.

Restrictions

• Prohibited breeds: Aggressive dog breeds (e.g., Pit Bull Terrier, Rottweiler, Fila Brasileiro, Japanese Tosa) are generally restricted.
• Prohibited animals: Most animals other than cats, dogs, and rabbits are not accepted for transport.
• Exceptions: Recognized assistance dogs are generally exempt from breed restrictions but must comply with strict safety protocols.

Important: Pet travel rules, especially regarding entry into Ireland, are subject to frequent change. It is strongly recommended to contact Aer Lingus or IAG Cargo directly to confirm eligibility for your specific travel dates and aircraft type.

AerClub is the loyalty program of Aer Lingus, designed to reward frequent flyers with exclusive benefits and travel opportunities. The program uses Avios as its reward currency, allowing members to collect points not just on flights, but also through a wide network of retail and travel partners. With a tiered membership structure, AerClub recognizes loyal passengers by enhancing their travel experience with increasing levels of comfort and convenience.

Membership Tiers

AerClub features four distinct membership tiers, with status determined by the number of Tier Credits earned within a year:

• Green: The entry-level tier where all members start, allowing you to collect Avios on flights and retail purchases.
• Silver: Unlocks travel conveniences including priority check-in and priority boarding to help you settle in faster.
• Platinum: Adds premium perks such as access to Aer Lingus lounges at key airports and Fast Track security at Dublin.
• Concierge: The top-tier level offering maximum recognition, including a dedicated support line, complimentary upgrades, and guaranteed seat availability.

Earning Avios

Members can accumulate Avios through various everyday activities and travel arrangements:

• Flights: Earn Avios based on the amount of money spent on Aer Lingus flights and valid extras.
• Partner Airlines: Collect points when flying with partners like British Airways and United Airlines.
• Retail Partners: Earn points on the ground with partners such as SuperValu and The Bicester Collection.
• AerClub eStore: Shop online with hundreds of popular brands through the eStore portal to boost your balance.
• Travel Extras: Accumulate points when booking hotels, car rentals, or travel experiences through Aer Lingus partners.

Redeeming Avios

Once you have collected enough Avios, you can use them for a variety of rewards:

• Reward Flights: Book flight tickets on Aer Lingus and partner airlines using your points.
• Pay with Avios: Use your points to discount the cash price of your flight booking.
• Upgrades: Treat yourself to Business Class by using Avios to upgrade eligible Economy fares.
• Hotels and Car Hire: Spend your points on travel essentials to complete your holiday package.

Alliance and Partnerships

While Aer Lingus is not a member of a global airline alliance like Star Alliance or oneworld, it is a key part of the International Airlines Group (IAG). This affiliation allows for close cooperation and code-sharing with major carriers including:

• British Airways: Seamless connections and shared loyalty currency (Avios).
• American Airlines: extensive connectivity for transatlantic travelers.
• United Airlines: Partnership offering connections across North America.

How to Join

Joining AerClub is simple and free of charge. You can sign up instantly by creating an account on the Aer Lingus website or by downloading the official mobile app. Once registered, you will receive a digital membership card and can immediately start earning Avios on your next booking.

Flying with Aer Lingus offers a distinct experience depending on whether you are hopping across the Irish Sea or crossing the Atlantic. Known for its warm Irish hospitality, the airline tailors its service to the duration of the flight, ensuring efficiency on short routes and comfort on long-haul journeys. Whether you are connecting through Dublin to reach North America or taking a quick flight to Europe, understanding the available onboard services will help you prepare for a pleasant trip.

Classes of Travel

The airline operates a two-tier service model designed to meet the needs of different travelers:

• Short-Haul (Europe & UK): On flights within Europe and to the UK—such as routes to London, Manchester, or Paris—the cabin is primarily Economy. However, for those seeking extra comfort, AerSpace is the premium option. AerSpace guests enjoy the first row of the aircraft, a guaranteed empty middle seat for added privacy, reserved cabin bin space, and complimentary refreshments.
• Long-Haul (Transatlantic): On flights to destinations like New York City, Boston, or Los Angeles, the aircraft are equipped with two distinct cabins: Economy and Business Class. The Business Class cabin features fully lie-flat seats (6.5ft long), offering a restful sleep on overnight journeys, along with direct aisle access for most seats.

In-Flight Dining

The dining experience varies significantly by route type:

• Bia (European Flights): On short-haul flights, complimentary meals are not provided. Instead, passengers can choose from the Bia menu (the Irish word for food), which offers a range of delicious buy-on-board options. The menu features freshly made sandwiches, snacks, and beverages, often showcasing Irish ingredients. Payment is card-only.
• Transatlantic Dining: Guests flying to North America enjoy a complimentary hot meal service included in their fare. In Economy, this typically includes a main course, soft drinks, and a mid-flight tea or coffee service. Business Class passengers experience a gourmet menu featuring locally sourced Irish produce, paired with a selection of fine wines.

Entertainment and Wi-Fi

Staying connected and entertained is easy on board Aer Lingus, particularly on their modern fleet:

• Personal Screens: All seats on transatlantic flights are equipped with personal in-flight entertainment systems. Passengers can enjoy a wide selection of the latest blockbuster movies, TV box sets, games, and music videos to pass the time.
• Wi-Fi Connectivity: Wi-Fi is available on the A330 and A321neo LR fleets. While Business Class passengers and certain AerClub members may receive complimentary data packages, Economy passengers can purchase various Wi-Fi plans to stay in touch with family or catch up on work.
• PressReader: For digital reading, passengers can download the PressReader app before their flight to access thousands of newspapers and magazines from around the world on their own device.

Airport Lounges

For eligible passengers—including Business Class travelers and high-tier AerClub members—Aer Lingus provides access to comfortable airport lounges. The flagship lounge is located in Terminal 2 at Dublin Airport, offering a tranquil space with shower facilities, complimentary food, and a barista service. Additionally, the unique 51st&Green lounge is available to passengers traveling to the US after they have cleared US Preclearance in Dublin, allowing them to relax just moments before boarding as if they were already on US soil.

Aer Lingus operates a strategic network focused on connecting Ireland with the United Kingdom, Europe, and North America. The airline’s primary hub in Dublin serves as a convenient gateway, particularly for travelers moving between the Eastern and Western hemispheres. This geographic advantage allows for efficient connections, often making the airline a preferred choice for those transiting between the UK and the United States.

The carrier maintains a robust presence across the Irish Sea, offering high-frequency flights to major cities in the United Kingdom. Key destinations include London, Manchester, and Birmingham, along with service to Edinburgh, Glasgow, and Belfast. The network also extends to regional hubs such as Bristol and Southampton. Additionally, the airline serves the Irish cities of Cork and Shannon, providing further access to the region.

On its long-haul network, the airline specializes in transatlantic routes, flying to popular gateways in the United States. Passengers can travel to New York City, Boston, and Los Angeles. In mainland Europe, the airline connects Ireland to major capitals, including Paris and Amsterdam, facilitating business and leisure travel across the continent.

Top Routes

The following list represents the most frequent routes and connections operated by the airline:

• London (LHR) – Dublin (DUB)
• Dublin (DUB) – Manchester (MAN)
• London (LHR) – New York City (JFK)
• Dublin (DUB) – Birmingham (BHX)
• Birmingham (BHX) – Belfast (BHD)
• Dublin (DUB) – Edinburgh (EDI)
• New York City (JFK) – Boston (BOS)
• Dublin (DUB) – Glasgow (GLA)
• London (LHR) – Cork (ORK)
• Paris (CDG) – Dublin (DUB)
• Dublin (DUB) – Amsterdam (AMS)
• Manchester (MAN) – Belfast (BHD)
• Leeds (LBA) – Belfast (BHD)
• Edinburgh (EDI) – Belfast (BHD)
• London (LHR) – Boston (BOS)
• London (LHR) – Shannon (SNN)
• London (LHR) – Los Angeles (LAX)
• Dublin (DUB) – Bristol (BRS)
• Dublin (DUB) – Southampton (SOU)
• New York City (JFK) – Dublin (DUB)

To secure the best fares with Aer Lingus, it is generally advisable to book your tickets well in advance. Prices often rise as the departure date approaches, especially for popular routes connecting the carrier's hub in Dublin to destinations across Europe and North America. Keep an eye out for seasonal sales, particularly for transatlantic flights to cities like New York City and Boston. Signing up for the airline's newsletter is a great way to stay informed about flash sales and exclusive promotions.

Streamline your airport experience by utilizing the online check-in service. This feature allows you to avoid long queues at the airport and typically opens in advance of your flight, letting you print your boarding pass or download it directly to your mobile device. For added convenience, download the official mobile app. It not only serves as a digital wallet for your travel documents but also provides real-time flight updates, gate information, and easy management of your booking.

Seat selection is an important consideration for a comfortable journey. If you have specific preferences, such as extra legroom or a window seat to enjoy the view, it is recommended to select your seat during the booking process or as soon as possible afterwards. While some fare types include seat selection, others may require a fee. For longer journeys, such as those to Los Angeles, choosing the right seat early can make a significant difference to your travel comfort.

Finally, never underestimate the value of comprehensive travel insurance. Whether you are flying short-haul to London or embarking on a long-distance adventure, having coverage for unexpected cancellations, medical emergencies, or lost luggage provides peace of mind. Ensure your policy covers all the activities you plan to undertake during your trip.

Aer Lingus traces its origins back to April 1936, when it was founded as the national airline of Ireland. The company's name is an anglicization of the Irish phrase Aer Loingeas, which translates to "Air Fleet." The airline’s operational history began just weeks later with its inaugural flight from Baldonnel Airfield to Bristol. Using a six-seater De Havilland DH.84 Dragon biplane named "Iolar" (Eagle), this modest journey marked the beginning of an aviation legacy that would eventually connect Ireland to the world.

The post-war era signaled a period of significant expansion and modernization. In the late 1940s and 1950s, the carrier extended its reach across Europe, introducing new aircraft types like the Douglas DC-3 and the Vickers Viscount. A pivotal moment in the airline's history occurred in April 1958, when it launched its first transatlantic service to New York City via Shannon. This route not only established a vital commercial link but also served as an emotional bridge for the vast Irish diaspora living in North America, cementing the airline's cultural importance.

Throughout the jet age, the fleet evolved to meet growing demand. The airline famously operated the Boeing 747 "Jumbo Jet" on its busy transatlantic routes during the 1970s and 80s, becoming a symbol of Irish international travel. Over time, the company strategically transitioned its fleet to improve efficiency and consistency. Today, it operates an all-Airbus fleet, utilizing the A320 family for short-haul European flights and the wide-body A330 for long-haul journeys. Recent years have seen the introduction of the Airbus A321neo LR, a game-changing aircraft that allows for fuel-efficient transatlantic crossings on thinner routes.

The turn of the millennium brought major strategic shifts as the airline adapted to a liberalized aviation market and intense low-cost competition. Aer Lingus successfully repositioned itself to offer a "value carrier" model—combining competitive fares with a higher standard of service than budget rivals. A defining milestone in its corporate history came in 2015, when the airline was acquired by the International Airlines Group (IAG). joining a family of major carriers that includes British Airways and Iberia. This integration provided the financial strength and global network access necessary for sustained growth.

In recent years, the airline has focused on transforming Dublin into a major North Atlantic gateway. By leveraging the unique advantage of US Preclearance facilities at Dublin and Shannon airports, Aer Lingus has streamlined travel to the United States, allowing passengers to clear US immigration and customs before they even board their flight. This innovation, combined with a steady expansion of routes to North American cities like Boston and Los Angeles, has firmly established the carrier as a preferred option for travelers crossing the Atlantic from the UK and Europe.