Air Dolomiti

Air Dolomiti offers a unique travel experience that perfectly balances the warmth of Italian hospitality with the efficiency of the Lufthansa Group. Established as a regional carrier, it has evolved into a sophisticated airline connecting the major commercial and cultural centers of Italy with the rest of the world through key German hubs. Passengers flying with this airline can expect a journey characterized by style, comfort, and a distinctively European flair.

As a wholly-owned subsidiary of Lufthansa, Air Dolomiti plays a crucial role in linking northern Italy to the wider global network. From its strategic bases, the airline operates high-frequency flights, such as the busy routes connecting Frankfurt am Main with the fashion capital of Milan and the historic streets of Florence. Travelers also frequently utilize their services to reach Munich from iconic Italian cities like Venice and Bologna.

The airline's fleet consists primarily of modern Embraer 195 and 190 jet aircraft. These planes are favored for their spacious 2-2 seating configuration, ensuring that every passenger enjoys either a window or an aisle seat—no middle seats are available, which significantly enhances onboard comfort. This fleet strategy supports their mission to provide agile and efficient regional connections while maintaining a high standard of safety and reliability.

Beyond Italy and Germany, the network extends to other key European destinations. Regular flights serve cities such as Graz, Luxembourg City, and Zurich. Whether traveling for business to London or exploring cultural gems like Verona and Turin, passengers enjoy a service philosophy rooted in attention to detail. The airline is also well-regarded for its in-flight service, which often features Italian culinary touches, reinforcing its identity as an ambassador of Italian style in the skies.

Contacting Air Dolomiti from the United Arab Emirates

Since Air Dolomiti is a regional Italian carrier and a member of the Lufthansa Group, it does not currently maintain a dedicated local office or a standalone telephone line within the United Arab Emirates. Travelers based in the UAE who need to manage their bookings, request special assistance, or check flight status are advised to use the airline's international customer service channels or digital support platforms. For urgent inquiries, contacting the main service centers in Italy or Germany is the most effective method, bearing in mind the time difference.

Contact Information

Please utilize the following international contact details for all inquiries regarding reservations, online check-in, and flight information. Be aware that international calling rates will apply when dialing these numbers from the UAE.

• Official Website: www.airdolomiti.eu (Available in English) – The "Help & Contacts" section also offers digital contact forms.
• Customer Service (International): +39 045 288 6140 (Main Support Line in Italy)
• Alternative Support (German Line): +49 89 975 80497
• Email Inquiries: customer-service@airdolomiti.it
• Mobile Services: Services are integrated into the Lufthansa App (available on iOS and Android), which allows passengers to manage bookings and check in for flights connecting through hubs like Frankfurt am Main and Munich.

Social Media

For general queries or quick updates, you can reach out to the airline through their official social media profiles. These channels are monitored by their digital support team.

• Facebook: Air Dolomiti
• X (Twitter): @AirDolomiti
• Instagram: @airdolomiti
• LinkedIn: Air Dolomiti

Local Assistance in the UAE

• Office Presence: There is no physical Air Dolomiti ticket counter or administrative office in the United Arab Emirates.
• Airport Support: For flights booked via code-share agreements (e.g., with Lufthansa), ground handling and check-in services at UAE airports are typically managed by Lufthansa Group counters or their local partner airline staff.

Support Hours

Customer support centers operate on Central European Time (CET). When calling from the UAE, please remember that the UAE is typically 2 to 3 hours ahead of Italy and Germany, depending on daylight saving time adjustments.

• Monday to Friday: 08:30 – 20:00 (CET)
• Saturday and Sunday: 09:00 – 17:00 (CET)

Planning your luggage is an essential part of any trip, and Air Dolomiti makes this process straightforward with clear policies that align with Lufthansa Group standards. Whether you are traveling for business to Frankfurt am Main or setting off on a cultural getaway to Florence, knowing your allowance ensures a stress-free start to your journey.

Hand Baggage

Passengers are entitled to carry cabin baggage on board, with allowances determined by the class of travel. All carry-on items must fit in the overhead bin or under the seat in front of you.

• Economy Class: One piece of hand luggage weighing up to 8 kg.
• Business Class: Two pieces of hand luggage, each weighing up to 8 kg.

The maximum dimensions for hand luggage are 55 x 40 x 23 cm. In addition to this, you may bring one small personal item, such as a laptop bag or purse (max 40 x 30 x 10 cm). This is ideal for keeping travel documents and valuables handy while flying to destinations like Munich.

Checked Baggage

Your checked baggage allowance depends on the specific fare option purchased. It is always recommended to verify the details on your ticket confirmation.

• Economy Light: This fare generally does not include free checked baggage. Bags can be added for a fee.
• Economy Classic & Flex: Includes one checked bag weighing up to 23 kg.
• Business Class: Includes a generous allowance of two checked bags, each weighing up to 32 kg.

The total size (width + height + depth) of any checked bag should not exceed 158 cm.

Excess and Special Baggage

If you need to transport items that exceed the standard weight or size limits, excess baggage fees will apply at the airport. For travelers bringing sports equipment, such as skis for a trip near Turin or golf clubs, special rates and conditions apply. It is advisable to register special baggage in advance through the airline's customer service to ensure there is sufficient space in the hold.

Traveling with Pets on Air Dolomiti

Air Dolomiti understands that pets are part of the family and is happy to welcome them on board their flights. Whether you are flying with a small dog or cat in the cabin or transporting a larger animal in the hold, the airline provides options to ensure a safe and comfortable journey for your four-legged companions. It is essential to register your pet in advance, as capacity is limited on each aircraft.

Transport Options

In Cabin (Carry-on)

Small dogs and cats are permitted to travel in the cabin with you, provided they remain in their transport container throughout the flight.

• Carrier dimensions: Maximum size is generally 55 x 40 x 23 cm.
• Maximum weight: Up to 8 kg, including the pet and the carrier.
• Allowed pet types: Only small dogs and cats are accepted in the cabin.
• Container type: The carrier must be soft-sided, leak-proof, and bite-proof.
• Limit per passenger: typically one pet carrier per passenger is allowed.

In Cargo Hold (Checked Baggage)

Animals that exceed the weight or size limits for the cabin can be transported in the air-conditioned cargo hold.

• Container requirements: Must be an IATA-compliant crate, hard-sided, and secure.
• Space requirements: The animal must be able to stand up, turn around, and lie down naturally.
• Temperature restrictions: Transport may be refused if extreme heat or cold is forecast at departure, transfer, or arrival airports.
• Required documentation: Health forms and checklists must be attached to the crate.

As Cargo (For Large Animals)

For very large animals or animals traveling unaccompanied, transport must be arranged through the cargo department.

• When required: If the crate size exceeds standard baggage limits or the animal is not accompanied by a passenger.
• Special requirements: Requires booking through a specialized animal shipper or Lufthansa Cargo.
• Booking procedure: Must be arranged well in advance, separately from your passenger ticket.

Required Documentation

To avoid issues at the airport, ensure you have all necessary paperwork ready before departure.

• Veterinary Passport: An official EU Pet Passport (or equivalent for non-EU residents).
• Health Certificate: Must be issued by a veterinarian within the required validity period (usually 10 days before travel).
• Vaccinations: A valid rabies vaccination record is mandatory for almost all routes.
• Microchip: The animal must be identified with a microchip or clearly readable tattoo.
• International Certificates: Specific entry forms may be needed for international destinations outside the EU.

Service Costs

Fees for transporting pets are charged per direction and vary depending on the route and the size of the animal.

• In-cabin fee: Approximately €60 per direction for flights within Europe.
• Cargo hold fee: Approximately €100 – €200 per direction, depending on crate size and route.
• Note: Prices are subject to change; exact fees are calculated at the time of booking.

Preparation Tips

Preparing your pet beforehand can significantly reduce stress during the journey.

• Carrier familiarity: Let your pet get used to the travel crate at home several days before the flight.
• Feeding: Feed your pet a light meal about 4 hours before departure to prevent nausea; do not feed them right before flying.
• Hydration: Ensure the pet is well-hydrated, but limit water intake immediately prior to the flight.
• Comfort: Place an absorbent mat and a familiar item, like a small blanket, inside the carrier.

Restrictions

Certain restrictions apply to ensure safety and compliance with international regulations.

• Snub-nosed breeds: Breeds such as Pugs, Bulldogs, and Boxers (brachycephalic animals) are often restricted from the cargo hold due to respiratory risks.
• Aggressive breeds: Certain dog breeds classified as dangerous or fighting dogs may be prohibited or require special cargo handling.
• Age limits: Puppies and kittens must usually be at least 12 to 15 weeks old, depending on vaccination requirements.
• Exceptions: Recognized assistance dogs (e.g., guide dogs) travel free of charge and are permitted in the cabin regardless of weight, subject to prior registration.

Important: We strongly recommend contacting Air Dolomiti directly or checking their official website for the most current regulations and to confirm availability for your specific flight, as rules can change without notice.

Miles & More Loyalty Program

Air Dolomiti participates in Miles & More, which is Europe's leading frequent flyer program and the shared loyalty scheme for the Lufthansa Group. This partnership allows travelers to earn valuable miles and status points not only on Air Dolomiti flights but also across a vast global network of partner airlines, making every journey more rewarding.

Membership Tiers

The program is structured into status levels that reward frequent flyers with increasing privileges, from extra baggage to exclusive lounge access.

• Member: The entry-level tier where you begin accumulating miles and points immediately upon free registration.
• Frequent Traveller: Grants benefits such as Business Class check-in, increased baggage allowance, and access to business lounges.
• Senator: Offers premium perks including Star Alliance Gold status, Senator Lounge access, and priority baggage handling.
• HON Circle: The highest and most exclusive tier, providing top-level privileges like access to First Class terminals and limousine services at select hubs.

Earning Miles and Points

Members can grow their account balance through various travel and lifestyle activities, extending well beyond just flying.

• Flights: Earn miles and points on every scheduled flight with Air Dolomiti and all Star Alliance member airlines.
• Hotels: Accumulate award miles when booking stays with extensive lists of partner hotel chains worldwide.
• Car Rentals: Earn additional miles by renting vehicles from major international agencies linked to the program.
• Everyday Shopping: Collect miles through purchases at partner retailers, duty-free shops, and the Worldshop.

Redeeming Miles

Your accumulated award miles can be exchanged for a wide variety of travel rewards and merchandise.

• Award Flights: Book free flights or pay for taxes and fees with miles to destinations like Verona or Munich.
• Upgrades: Use miles to upgrade your seat from Economy to Business Class for a more comfortable journey.
• Hotel and Car Awards: Spend miles to cover the cost of holiday accommodation or rental cars.
• Worldshop: Redeem miles for high-quality luggage, electronics, and lifestyle accessories through the online store.

Alliance Membership

Through its parent company Lufthansa, Air Dolomiti is an affiliate member of the prestigious Star Alliance network.

• Global Reach: Enjoy recognized status and benefits across the entire Star Alliance network of 26 member airlines.
• Key Partners: Coordinate seamless travel with major carriers such as United, Air Canada, ANA, and Singapore Airlines.

How to Join

Becoming a member of Miles & More is simple, free of charge, and opens the door to immediate benefits.

• Visit the official Miles & More website or download the mobile app to complete the registration form.
• Receive your digital service card number instantly via email or within the app.
• Enter your new membership number when booking your next flight to ensure your account is credited automatically.

Air Dolomiti prides itself on delivering a premium travel experience that combines the efficiency of the Lufthansa Group with the refined style of Italian hospitality. Whether flying on a short hop to Verona or a connecting flight through Munich, passengers can expect high standards of service, comfortable interiors, and personalized attention from the cabin crew.

Service Classes

The airline offers two distinct classes of travel, designed to meet the varying needs of leisure travelers and business professionals alike.

Economy Class

Economy Class is designed to provide value without compromising on comfort. It is divided into three fare categories to suit different travel styles:

• Economy Light: The most affordable option, perfect for passengers traveling with hand luggage only.
• Economy Classic: Includes a checked bag and standard seat selection, offering a balance of flexibility and price.
• Economy Flex: Offers the highest level of flexibility, including refundable tickets and priority boarding options.

All Economy passengers enjoy ergonomic leather seats and the airline's signature hospitality.

Business Class

For those seeking superior comfort and privacy, Business Class provides an elevated experience from the moment you arrive at the airport. Benefits include:

• Priority Services: Dedicated check-in counters and priority boarding.
• Lounge Access: Entry to Lufthansa Business Lounges at major hubs like Frankfurt am Main and other partner airports.
• Onboard Comfort: Seating in the front rows of the aircraft. On many flights, the adjacent seat is kept free or privacy is maximized to ensure a relaxed working environment.
• Premium Catering: A specially curated meal served on fine china, accompanied by a selection of Italian wines and beverages.

Cabin Comfort and Atmosphere

The cabin interiors are designed with passenger well-being in mind, creating a spacious and relaxing environment. Travelers can expect ergonomic leather seats that offer superior lumbar support and generous legroom, ensuring a pleasant journey regardless of the distance. The thoughtful layout eliminates the middle seat entirely, ensuring that every passenger enjoys the convenience of an aisle or the view from a window seat. The bright, modern aesthetic contributes to an airy atmosphere, allowing guests to unwind or work comfortably while en route.

In-Flight Dining

Culinary excellence is a central pillar of the brand. The airline's "Spazio Italia" service concept brings authentic Italian flavors to the skies, ensuring a delightful gastronomic experience.

• Economy Class: Passengers are treated to a complimentary service that typically includes fresh water, soft drinks, tea, or coffee, accompanied by a sweet or savory snack or a light pastry, depending on the time of day.
• Business Class: The dining experience is upgraded to a full meal service featuring Italian regional specialties. Meals are elegantly presented on porcelain tableware with steel cutlery and glassware. To complete the experience, passengers can enjoy a selection of fine wines and fresh espresso coffee.

Entertainment and Connectivity

To keep passengers entertained, the airline offers an advanced In-Flight Entertainment (IFE) system that works directly on your personal device. By connecting to the onboard Wi-Fi network, travelers can access:

• A wide selection of digital newspapers and magazines in multiple languages.
• Music playlists and videos.
• Flight information and moving maps.

This "Bring Your Own Device" system eliminates the need for seatback screens, allowing for a lighter aircraft and a more personalized entertainment experience while flying to destinations like Prague or Wroclaw.

Special Services

Air Dolomiti is committed to making travel accessible and convenient for everyone.

• Families and Children: Families are offered priority boarding to settle in comfortably. Unaccompanied Minor services are available for children traveling alone, ensuring they are supervised from check-in until they are handed over to the designated guardian at the destination.
• Passengers with Reduced Mobility (PRM): Comprehensive assistance is available for passengers with disabilities or mobility issues. Requests for wheelchair assistance or special seating must be made in advance to ensure the ground staff at airports like Venice or Geneva can prepare accordingly.
• Dietary Requirements: Special meals (e.g., gluten-free, diabetic) can be requested in Business Class or on longer flights, subject to prior arrangement during the booking process.

Destinations and Route Network

Air Dolomiti operates as a vital bridge between Italy and the rest of Europe, primarily channeling traffic through the major Lufthansa Group hubs. For travelers originating from the United Arab Emirates, the airline provides seamless onward connections, allowing easy access to regional Italian cities and key European business centers after arriving in Germany.

Hubs and Key Connections

The airline's network is anchored by two main strategic hubs in Germany: Frankfurt am Main and Munich. These airports serve as the primary gateways, offering high-frequency departures that integrate perfectly with international long-haul arrivals.

Connecting to Italy

True to its name and heritage, Air Dolomiti specializes in linking Germany with the most renowned cities in Italy. This network allows passengers to reach the heart of the Mediterranean with efficiency and style.

• From Frankfurt am Main: The airline operates regular flights to the fashion capital of Milan (Linate), the Renaissance jewel of Florence, and the historic university city of Bologna. Travelers can also reach the industrial hub of Turin and the romantic city of Verona.
• From Munich: Services connect Bavaria to the canals of Venice, as well as continuing popular routes to Florence, Bologna, Milan (Malpensa), Verona, and Turin.

European Network

Beyond the Italian peninsula, the carrier utilizes its fleet to serve a variety of important destinations across Central and Western Europe. These routes are essential for business connectivity and cultural exploration.

• Austria: Frequent connections link both Frankfurt and Munich to the city of Graz.
• Switzerland: Passengers can fly from Frankfurt to the financial center of Zurich and the diplomatic hub of Geneva.
• Luxembourg: Direct flights operate between Frankfurt and Luxembourg City.
• Poland: The network includes routes from Frankfurt to the vibrant cities of Wroclaw and Katowice.
• United Kingdom: The airline connects Frankfurt with London (London City Airport), providing quick access to the British capital's center.
• Czech Republic: Reliable service is available between Frankfurt and the historic capital of Prague.

Securing the best journey with Air Dolomiti begins with smart planning. To find the most competitive fares, it is generally advisable to book your tickets at least 3 to 4 weeks in advance. This is particularly important for popular routes connecting major hubs like Frankfurt am Main and Munich with various Italian cities. Mid-week flights often offer better rates compared to weekends, so keeping your travel dates flexible can lead to significant savings.

To stay updated on the latest promotions and special offers, consider subscribing to the airline's newsletter or following their social media channels. This is often where you will find limited-time deals for getaways to destinations such as Florence or Venice. Being a member of the Lufthansa Group, Air Dolomiti also allows passengers to earn and redeem miles, which can be a great way to maximize value on your trips.

Streamline your airport experience by taking advantage of online check-in options. The service typically opens 23 hours before departure, allowing you to select your preferred seat and download your boarding pass directly to your smartphone. The airline's mobile app is a handy companion for managing your itinerary, providing real-time flight updates and easy access to travel documents, ensuring a smooth start to your journey.

When it comes to seat selection, booking early gives you the widest range of choices. If you are flying over the Alps to cities like Milan or Bologna, reserving a window seat is highly recommended to enjoy the breathtaking mountain views. For those requiring extra legroom or specific seating arrangements, it is best to secure these during the initial booking process or immediately upon check-in opening.

Finally, unexpected events can occur, so purchasing comprehensive travel insurance is always a wise decision. Ensure your policy covers flight cancellations, medical emergencies, and lost luggage. This extra step provides peace of mind, allowing you to relax and look forward to your flight to Verona, Turin, or any other destination on the Air Dolomiti network.

History and Development

The story of Air Dolomiti began in 1989 when it was founded by the Leali Steel Group, led by Italian entrepreneur Alcide Leali. The airline was named after the Dolomites, the spectacular section of the Alps known for its rugged beauty, reflecting the carrier's geographic roots and spirit. Flight operations officially commenced in 1991, with the initial aim of providing inter-regional connections between medium-sized Italian cities that were underserved by larger national carriers. The very first route connected Trieste to Genoa, establishing a precedent for specialized business travel.

A pivotal moment in the company's history occurred in 1994, when it began a strategic cooperation with Lufthansa. This "Partnership of the Skies" marked the beginning of an international expansion that would redefine the airline's future. Recognizing the Italian carrier's quality and strategic value, Lufthansa acquired a 26% stake in 1999. By 2003, the German aviation giant had purchased the remaining shares, making Air Dolomiti a wholly-owned subsidiary of the Lufthansa Group. This acquisition seamlessly integrated the airline into a global network, transforming it from a regional operator into a key feeder for international traffic.

As part of this integration, the airline shifted its strategic focus toward connecting major Italian industrial and cultural centers with Lufthansa's primary hubs. Today, the carrier plays a vital role in transporting passengers from cities like Verona, Venice, and Turin to the global gateways of Frankfurt am Main and Munich. This restructuring allowed the airline to maximize connectivity for business travelers and tourists alike, effectively bridging Northern Italy with the rest of the world.

The evolution of the fleet has been equally significant. In its early years, the airline operated turboprop aircraft such as the De Havilland Dash 8 and later the ATR 42 and 72 series, which were well-suited for short regional hops. To enhance speed and passenger comfort, the company later introduced jet aircraft, including the Bombardier CRJ-200 and the BAe 146. In recent years, Air Dolomiti has standardized its fleet to operate exclusively with modern Embraer 195 and 190 jets. This transition not only improved operational efficiency but also elevated the onboard experience, offering spacious cabins with no middle seats.

Throughout its development, the airline has maintained a strong identity that blends German reliability with Italian style. It has received numerous accolades for its in-flight service and distinctive livery. Innovation continues to be a priority, with the airline constantly refining its digital services and onboard offerings to meet the needs of modern travelers flying to destinations like Florence and Bologna. Today, Air Dolomiti stands as a successful model of European aviation partnership, serving millions of passengers annually.