Thai Airways

Thai Airways International, often simply referred to as THAI, serves as the flag carrier of the Kingdom of Thailand and is a founding member of the Star Alliance network. Renowned globally for its "Smooth as Silk" philosophy, the airline seamlessly blends advanced aviation technology with the unique charm of traditional Thai hospitality. Passengers flying with THAI are treated to an immersive cultural experience, characterized by gracious service, exquisite cuisine, and a genuine warmth that begins the moment they step on board.

Founded in 1960, Thai Airways has grown from a regional operator into a major intercontinental airline. As a key player in the aviation industry, it has earned numerous accolades for its service quality, particularly in its economy class and onboard catering. The airline's mission focuses on connecting the world to Thailand while promoting the country's heritage through every aspect of the journey. Safety remains a paramount core value, with the airline adhering to rigorous international safety and maintenance standards.

Operating from its primary hub at Suvarnabhumi Airport, the airline offers extensive connectivity across Asia, Europe, and Australia. The carrier provides high-frequency domestic connections to popular destinations such as Phuket, Chiang Mai, and Chiang Rai. Its international network is equally impressive, linking travelers to major global cities including London, Tokyo, and Seoul, facilitating both business and leisure travel seamlessly.

The fleet consists of modern wide-body aircraft, including the Boeing 777, Boeing 787 Dreamliner, and Airbus A350, designed to provide maximum comfort on long-haul routes. The "Royal Orchid" service is a hallmark of the brand, featuring award-winning meals that highlight the flavors of Thai cuisine. Whether traveling in Royal First Class, Royal Silk Class, or Economy, passengers enjoy a high standard of care, comprehensive entertainment systems, and the attentive service that defines the Thai spirit.

Travelers in the United Arab Emirates can connect with Thai Airways for assistance with flight reservations, ticket changes, and general travel inquiries. The airline maintains a presence in the region with local offices available in Dubai and Abu Dhabi to support passengers.

Local Contact Information. For the most up-to-date contact details, specific office addresses, and operating hours for the Dubai and Abu Dhabi branches, passengers are encouraged to visit the official airline website. This ensures you have the latest information before visiting or calling locally.

• Official Website: www.thaiairways.com

Global Contact Center. For urgent matters, 24-hour assistance, or support outside of local business hours, passengers can reach the global contact center based in Bangkok.

• Global Contact Center: +66 2 356 1111

Social Media. Stay updated with the latest news, promotions, and announcements by following Thai Airways on their official social media channels:

• Facebook: Thai Airways
• X (Twitter): @ThaiAirways
• Instagram: @thaiairways
• YouTube: Thai Airways Channel

Understanding baggage allowances is crucial for a smooth journey with Thai Airways. The airline offers generous baggage policies designed to accommodate the needs of modern travelers, whether you are flying on a short domestic hop to Chiang Mai or a long-haul international flight to London. Policies can vary based on your route, ticket class, and frequent flyer status, so it is always recommended to check your specific ticket details.

Carry-on Baggage Allowance. Regardless of the travel class, each passenger is typically allowed to bring one main piece of cabin baggage on board. This item must not exceed 7 kg (15 lbs) in weight and the sum of its dimensions (length + width + height) should not exceed 115 cm (56 x 45 x 25 cm), including wheels and handles. In addition to the main carry-on, passengers may bring one personal item free of charge. This includes items such as a handbag, wallet, or laptop bag, provided it does not exceed 1.5 kg and dimensions of 37 x 25 x 12.5 cm. This policy ensures that overhead bins remain accessible for everyone.

Checked Baggage Limits. For most international destinations within Asia, Europe, and Australia—such as flights to Melbourne or Tokyo—Thai Airways operates on a "Weight Concept." This means you can check in as many bags as you like, as long as the total weight falls within your allowance:

• Economy Class: Allowances typically range from 20 kg to 30 kg, depending on the specific fare type purchased (e.g., Saver, Flex).
• Royal Silk Class (Business): Passengers enjoy a generous allowance of 40 kg.
• Royal First Class: The allowance is increased to 50 kg.

Frequent flyers holding Royal Orchid Plus Silver, Gold, or Platinum status may be entitled to additional weight allowances. Please note that for flights to and from the Americas, a "Piece Concept" (usually 2 bags) may apply, so always verify your itinerary.

Excess Baggage Fees. If your luggage exceeds the free allowance, excess baggage charges will apply. These fees are calculated based on the weight difference and the flight zones (distance between Bangkok and your destination). It is highly advisable to purchase extra baggage allowance online in advance, as pre-purchased rates are significantly cheaper than the rates charged at the airport check-in counters.

Special Baggage Items. Thai Airways accommodates various special items, though handling fees may apply depending on the item's size and weight:

• Sports Equipment: Items like golf bags (one set is often included in the allowance), bicycles, surfboards, and diving gear can be transported. If they exceed the standard allowance, special flat rates may apply.
• Musical Instruments: Small instruments (like violins) can be carried on board if they fit in the overhead bin or under the seat. Larger instruments (like cellos) may require purchasing an extra seat, while bulky equipment must be checked in as fragile baggage.

Restricted and Prohibited Items. Safety is the top priority. The following rules are strictly enforced:

• Power Banks: Spare lithium batteries and power banks must only be carried in hand luggage. They are strictly prohibited in checked baggage. Capacity limits apply (usually up to 32,000 mAh; strictly no allowance for higher capacities).
• Liquids, Aerosols, and Gels (LAGs): For carry-on, these must be in containers of 100ml or less, placed in a transparent, re-sealable plastic bag not exceeding 1 liter in volume.
• Prohibited Items: Explosives, flammable substances, and sharp objects are banned. Additionally, due to its strong odor, durian is generally prohibited on board, both in the cabin and checked hold.

Tips for Packing Efficiently. To avoid stress at the airport, weigh your bags at home before departing. Place heavy items at the bottom of your suitcase to maintain balance. Ensure all luggage is clearly labeled with your name, address, and phone number both inside and outside. Keep valuable items, medication, and important documents in your carry-on bag, as checked luggage can occasionally be delayed. If you are connecting through a major hub like Singapore or Seoul, ensuring your baggage is within limits will facilitate a smoother transit experience.

Traveling with four-legged companions requires careful planning, and Thai Airways aims to make the journey as smooth as possible for both pets and their owners. The airline understands that pets are part of the family and offers specialized services to transport cats and dogs safely, whether they are flying domestically within Thailand or on international routes to destinations like Bangkok. However, specific regulations depend heavily on the destination country and the type of aircraft.

Transport Options

In Cabin (Carry-on)

For those who wish to keep their furry friends close, Thai Airways allows small pets in the cabin on select international flights, subject to strict booking conditions.

• Carrier Dimensions: The container must typically not exceed 55 x 37 x 30 cm to fit safely under the seat. Soft-sided carrier bags are recommended.
• Maximum Weight: The total weight of the pet combined with the carrier must not exceed 10 kg (22 lbs).
• Allowed Pet Types: Only small domestic dogs and cats are permitted.
• Restrictions: Pets are not allowed in the cabin on flights to certain countries with strict quarantine laws (e.g., United Kingdom, Australia, Hong Kong).
• Limit: Usually limited to one pet container per passenger.

In Cargo Hold (Checked Baggage)

If your pet exceeds the weight limit for the cabin, they can travel in the air-conditioned cargo hold as checked baggage (AVIH). This area is temperature-controlled and pressurized to ensure safety.

• Container Requirements: Must be an IATA-approved hard plastic crate with secure locking mechanisms, ventilation on at least three sides, and enough space for the animal to stand, turn, and lie down naturally.
• Weight and Size: Large crates are accepted, provided they fit through the cargo door of the specific aircraft type (e.g., Boeing 777 or Airbus A350).
• Temperature Restrictions: Pets may not be accepted if extreme temperatures at departure or arrival airports pose a health risk.
• Documentation: Owners must sign a limit of liability form during check-in.

As Cargo (Manifested Freight)

Some travel scenarios require pets to be shipped as manifest cargo rather than accompanying passenger baggage.

• When Required: This is mandatory for unaccompanied pets, very large animals, or when flying to countries that enforce strict entry protocols, such as the United Arab Emirates, United Kingdom, or Ireland.
• Special Requirements: The process involves a different check-in facility and requires coordination with the Thai Airways Cargo department.
• Booking Procedure: Space must be booked well in advance through a freight forwarder or the airline's cargo office.

Required Documentation

To ensure a hassle-free departure, ensure you have the following originals and copies ready:

• Veterinary Passport: An up-to-date health record for the animal.
• Health Certificate: A valid certificate issued by a licensed veterinarian (usually within 7 to 10 days of travel).
• Vaccination Records: Proof of valid rabies vaccination and other breed-specific shots (e.g., distemper for dogs).
• Import/Export Permits: An import permit from the destination country (e.g., obtained from the Ministry of Climate Change and Environment for UAE arrivals) and an export license from the departure country.
• Microchip Certificate: Proof of ISO-compliant microchip implantation.

Service Costs

Fees for pet travel are separate from passenger baggage allowances and vary based on the method of transport and route distance.

• In-Cabin Fee: Typically charged as a fixed rate per sector or based on excess baggage weight rates (approx. USD 100–200 per international sector, subject to change).
• Cargo Hold Fee: Calculated based on the total weight (pet + crate) multiplied by the excess baggage rate for the specific zone. This can be significantly higher for long-haul flights.
• Cargo Freight: Rates are determined by volumetric weight and handling fees; quotes must be obtained directly from the cargo department.

Preparation Tips

A comfortable journey starts long before the flight takes off.

• Carrier Acclimatization: Let your pet spend time in their travel crate weeks before the trip to reduce anxiety.
• Feeding: Feed your pet a light meal about 4 hours before the flight; do not feed them immediately prior to departure to avoid airsickness.
• Hydration: Ensure the crate has a secure water dish that can be filled from the outside if necessary.
• Stress Reduction: Place a familiar blanket or toy inside the crate. Sedation is generally not recommended by veterinarians as it can affect heart rate and blood pressure at altitude.

Restrictions

For the safety of the animals, Thai Airways enforces specific restrictions.

• Prohibited Breeds: Snub-nosed (brachycephalic) dogs and cats—such as Pugs, Bulldogs, Boxers, and Persian cats—are often banned from the cargo hold due to their susceptibility to respiratory issues and heat stress.
• Prohibited Animals: Wild animals, pregnant females near term, and puppies/kittens under a certain age (usually 10-12 weeks) are not accepted.
• Exceptions: Certified Service Dogs specifically trained to assist passengers with disabilities may travel in the cabin free of charge, provided all documentation is in order.

Important Note: Airline policies and government import regulations change frequently. It is critical to contact the local Thai Airways office and the relevant embassy at least 48 hours before your flight to confirm the latest requirements for your specific itinerary.

Loyalty Program

Royal Orchid Plus is the frequent flyer program of Thai Airways, designed to reward loyal passengers with exclusive privileges and travel benefits. Whether you are traveling for business or leisure, this program transforms every mile flown into valuable points that enhance your future journeys. Membership is free, offering a gateway to a world of rewards across the airline's extensive global network.

Membership Tiers

The program features four distinct status levels, each offering progressively higher rewards and recognition for frequent travelers.

• Member (Basic): The entry-level status allows you to start accruing miles immediately upon enrollment.
• Silver: Achieved after qualifying activity, offering priority baggage handling and extra baggage allowance.
• Gold: Provides access to Royal Silk Lounges, priority check-in, and guaranteed seating in Economy Class.
• Platinum: The highest tier featuring unlimited miles expiry, top-priority services, and exclusive lounge access.

Earning Miles

Members accumulate Qualifying Miles that determine their status and Award Miles that can be spent on rewards.

• Flights: Earn miles based on the distance flown and booking class on Thai Airways and partner airlines.
• Hotel Partners: Collect miles when booking stays with participating global hotel chains.
• Car Rentals: Earn points by renting vehicles from major international rental agencies.
• Credit Cards: Convert points from co-branded credit cards and banking partners into air miles.
• Shopping and Lifestyle: Accumulate miles through everyday spending with varied retail partners.

Redeeming Miles

Your accumulated miles open the door to a variety of travel experiences and lifestyle awards.

• Award Flights: Book free tickets to destinations like Phuket, Tokyo, or London.
• Cabin Upgrades: Use miles to upgrade from Economy to Royal Silk or Royal First Class for added comfort.
• Excess Baggage: Pay for extra luggage weight using your miles on eligible flights.
• Hotel Awards: Redeem miles for complimentary stays at partner hotels worldwide.
• Lifestyle Rewards: Exchange miles for shopping vouchers, magazine subscriptions, or lounge access.

Alliance Membership

As a founding member of Star Alliance, Thai Airways connects Royal Orchid Plus members to a massive global network.

• Global Reach: Earn and redeem miles across 25+ member airlines flying to over 1,000 destinations.
• Star Alliance Gold: ROP Gold and Platinum members enjoy lounge access and priority boarding across the entire alliance network.
• Key Partners: Seamlessly travel with partners like Singapore Airlines, Lufthansa, and United Airlines.

How to Join

Becoming a member is simple and instant, allowing you to start earning rewards on your very next trip.

• Visit the official Thai Airways website and complete the online enrollment form.
• Receive your membership number immediately via email.
• Quote your membership number when booking flights to Bangkok or other destinations to ensure miles are credited.

Service Classes

Thai Airways is globally recognized for its exceptional in-flight service, often described as "Smooth as Silk." The airline operates a modern fleet designed to provide passengers with maximum comfort, featuring distinct cabin classes tailored to different travel needs and budgets. Whether flying a short regional hop or a long-haul journey to London, passengers can expect warm hospitality and high standards of care.

Royal First Class

Available on select long-haul aircraft, Royal First Class offers the pinnacle of luxury and privacy. Passengers are treated to spacious semi-private suites that convert into fully flat beds, ensuring a restful sleep on overnight journeys. The experience begins on the ground with exclusive check-in services and access to the Royal First Lounge at Bangkok Suvarnabhumi Airport. Onboard, guests enjoy a "Chef on Call" service, allowing them to pre-order gourmet meals, accompanied by vintage champagnes, fine wines, and caviar. Luxurious amenity kits, typically featuring high-end skincare brands, and soft loungewear are provided to enhance comfort.

Royal Silk Class (Business)

Designed for business travelers and those seeking extra comfort, Royal Silk Class combines efficiency with relaxation. The cabin features shell-style seats on regional routes and fully lie-flat beds on intercontinental flights, providing direct aisle access on most aircraft types. Passengers can work or rest with ease, thanks to generous personal space, power outlets, and privacy partitions. The culinary experience includes the "Samrub" Thai set menu, bringing authentic local flavors to the skies, alongside Western and Asian course options. Priority check-in, extra baggage allowance, and lounge access are standard benefits for all Royal Silk guests.

Economy Class

Thai Airways is frequently awarded for offering one of the best Economy Class products in the industry. The seats are designed with generous pitch and width to maximize legroom, even on longer flights to destinations like Tokyo or Melbourne. Passengers receive a pillow and blanket for added comfort, and unlike many other carriers, full meal and beverage service is included in the ticket price. The vibrant cabin interiors and the attentive nature of the cabin crew ensure a pleasant journey for budget-conscious travelers.

In-Flight Amenities

Dining and Beverages

Cuisine is a highlight of the Thai Airways experience. The airline takes pride in serving authentic Thai dishes that use fresh, seasonal ingredients, supporting local farmers through the Royal Project Foundation. Economy Class passengers enjoy a choice of hot main courses, often including a curry or noodle dish, accompanied by a salad, dessert, and beverages. Special dietary meals—such as religious, medical, or vegetarian options—can be pre-ordered up to 48 hours before departure. A full bar service, including wines, spirits, beers, and soft drinks, is complimentary across all international routes.

Entertainment and Connectivity

To keep passengers entertained, the "THAI Sky Connect" and in-flight entertainment systems offer a vast library of content. Each seat, including those in Economy, is equipped with a personal touchscreen monitor. The system features the latest Hollywood blockbusters, classic movies, international films, TV programs, news, and interactive games. Travelers can also explore the "Sawasdee" travel magazine or listen to a wide selection of music albums. On selected aircraft, Wi-Fi connectivity is available for purchase, allowing passengers to stay connected with family or colleagues while cruising at 35,000 feet.

Special Services

Thai Airways is committed to making air travel accessible and convenient for all passengers through a range of specialized services.

• Families with Children: The airline provides dedicated amenities for young travelers, including toys, games, and books to keep them occupied. Bassinets are available for infants (under 10 kg/6 months) on international flights but must be booked in advance. Special child and infant meals can also be requested to ensure fussy eaters are satisfied.
• Unaccompanied Minors: For children aged 5 to 11 traveling alone, a dedicated escort service ensures their safety from check-in to the arrival gate, where they are handed over to the designated guardian.
• Passengers with Disabilities: Comprehensive assistance is available for passengers with reduced mobility. Wheelchair services can be arranged from the check-in counter to the aircraft seat. The cabin crew is trained to assist passengers with visual or hearing impairments, and onboard wheelchairs are available on larger aircraft to facilitate movement to the lavatories.

Connecting the World to Thailand

Thai Airways connects travelers to a vast global network from its primary hub in Bangkok. Whether you are looking to explore the cultural wonders of the Kingdom or travel onward to major international metropolises, the airline offers seamless connectivity and frequent schedules designed for convenience. Passengers can enjoy the renowned "Smooth as Silk" service while flying to key business and leisure destinations across Asia, Australia, and Europe.

Domestic Network: Exploring the Kingdom

For those wishing to discover the diverse landscapes of Thailand, the airline provides robust domestic connections. High-frequency flights whisk travelers from the capital to the pristine beaches of Phuket and the vibrant southern city of Hat Yai. Northern Thailand is easily accessible with regular services to the cultural heart of Chiang Mai and the serene temples of Chiang Rai. The network also supports the northeastern Isan region, with essential links to major commercial centers like Khon Kaen and Udon Thani, making it easy to traverse the country with comfort.

Asian Connections

Thai Airways maintains a strong presence across the Asian continent, serving as a bridge between Southeast Asia and the rest of the region. Travelers can easily connect to dynamic financial hubs such as Singapore, Hong Kong, and Kuala Lumpur. The airline offers extensive routes to East Asia, including daily flights to Seoul, Taipei, and key Japanese cities like Tokyo and Osaka. Further connectivity into China includes destinations such as Shanghai and the tech hub of Shenzhen. For those heading to South Asia, the carrier operates popular routes to Delhi and the scenic valley of Kathmandu.

Long-Haul Destinations

Beyond Asia, the airline’s long-haul network caters to global travelers seeking direct and comfortable journeys. Significant routes include flights to Melbourne, opening up adventures in Australia. European connections are highlighted by services to London, while the strategic link to Istanbul offers a gateway where East meets West. These long-distance flights are operated by modern wide-body aircraft, ensuring passengers arrive at their far-flung destinations refreshed.

Planning a trip with Thai Airways ensures a smooth journey to the "Land of Smiles" and beyond. To secure the best fares for your flight to Bangkok or other destinations, it is generally advisable to book your tickets at least 2 to 3 months in advance. Flying mid-week, particularly on Tuesdays or Wednesdays, can often result in lower prices compared to weekends. Additionally, keep an eye out for "Early Bird" promotions which are frequently released for travelers planning their holidays well ahead of time.

Finding the best deals requires a bit of strategy. Subscribing to the Thai Airways newsletter and following their official social media channels is the most effective way to stay updated on flash sales and exclusive offers. For frequent travelers, joining the Royal Orchid Plus loyalty program allows you to earn miles that can be redeemed for future flights, upgrades, or excess baggage allowances. Using the airline's official mobile app not only helps in tracking fares but also streamlines the entire travel process.

To save time at the airport, make use of the iCheck-in service, which typically opens 24 hours before your scheduled departure time. This online feature allows you to select your preferred seat and obtain a mobile boarding pass, letting you skip the long queues at the check-in counters if you are travelling with carry-on luggage only. The mobile app also provides real-time flight status updates and gate change notifications, ensuring you stay informed throughout your journey.

Comfort is key on long-haul flights, so consider your seat selection carefully. While standard seat selection is often free during online check-in, you may choose to pay a small fee in advance to secure seats with extra legroom or those located near the front of the cabin for a quicker exit. Finally, we strongly recommend purchasing comprehensive travel insurance when booking your flight. This covers unexpected events such as flight cancellations, medical emergencies, or lost luggage, providing peace of mind for your trip.

History and Development

The story of Thai Airways International is inextricably linked to the growth of Thailand as a premier global tourism destination. The airline was founded in 1960 as a joint venture between the domestic carrier, Thai Airways Company (TAC), and Scandinavian Airlines (SAS). The vision was ambitious yet clear: to create an international wing for the country that would connect Thailand to the rest of the world with high standards of safety and service. Operations began with flights to nine Asian destinations, marking the start of a journey that would see the carrier become a leading player in Southeast Asian aviation.

The first two decades were defined by rapid regional expansion and the development of a unique brand identity centered on traditional Thai hospitality. By 1971, the airline had launched its first intercontinental flights to Australia, followed shortly by routes to Europe. A pivotal moment in the company's history occurred in 1977, when the Thai government purchased the remaining shares from SAS, making the airline a fully Thai-owned enterprise. This independence allowed for a more focused strategy to promote the kingdom's culture globally through its "Smooth as Silk" service philosophy.

Strategic Mergers and Alliances

A major milestone took place in 1988, when the Prime Minister of Thailand directed the merger of the international arm with the domestic carrier, Thai Airways Company. This unification created a single national flag carrier, significantly strengthening the airline's network and operational efficiency. The consolidated airline could now seamlessly feed passengers from international flights arriving in Bangkok to domestic destinations across the country, laying the foundation for the hub-and-spoke system used today.

In 1997, Thai Airways played a crucial role in shaping the modern aviation landscape by becoming one of the five founding members of the Star Alliance. joining forces with industry giants to create the world's largest airline alliance. This move vastly expanded its global reach, allowing passengers to enjoy smoother connections and shared benefits across a massive network of partner airlines.

Fleet Evolution and Route Expansion

Throughout its history, the airline has operated a diverse array of aircraft, reflecting the technological advancements of the era. From the early Douglas DC-6B turboprops, the fleet evolved into the jet age with the Sud Aviation Caravelle and later the iconic Boeing 747 "Jumbo Jet," which became the workhorse for long-haul routes to major cities like London and Frankfurt. The introduction of these wide-body aircraft allowed for the launch of non-stop services that significantly reduced travel times between Asia and Europe.

The airline also pioneered routes that opened up new markets for Thai tourism. It was one of the first carriers to establish strong links with key Asian economic centers, maintaining frequent services to Hong Kong, Tokyo, and Taipei. Additionally, it served as a vital connector for the region, offering reliable flights to neighboring capitals such as Singapore and Kathmandu.

Modern Era and Innovations

In recent years, Thai Airways has embarked on a comprehensive transformation plan to modernize its operations and enhance passenger experience. The fleet has been updated with state-of-the-art aircraft, including the Boeing 787 Dreamliner and the Airbus A350 XWB. These modern jets are designed for fuel efficiency and passenger comfort, featuring larger windows, lower cabin pressure altitude, and advanced air filtration systems.

Today, the airline continues to innovate while staying true to its heritage. It has revamped its Royal Orchid Service, introducing contemporary cabin interiors and upgraded in-flight entertainment systems. Despite the challenges faced by the global aviation industry, the carrier remains resilient, focusing on core strengths such as its comprehensive network in Asia and its reputation for gracious service, ensuring it remains a preferred choice for travelers heading to the Land of Smiles.