Xiamen Airlines

Distinguished by its graceful white egret logo, Xiamen Airlines stands as a premier carrier in the People's Republic of China, celebrated for its commitment to exceptional service and operational reliability. Established in 1984 as the country's first airline to operate under a modern enterprise system, it has evolved into a globally recognized brand and a proud member of the SkyTeam alliance. With a philosophy deeply rooted in safety and customer satisfaction, the airline connects travelers to a vast network of destinations while offering a refined and comfortable onboard experience.

Xiamen Airlines operates one of the youngest and most modern fleets in the world. For decades, the carrier was unique in China for operating an all-Boeing fleet, consisting primarily of reliable Boeing 737 series aircraft for domestic and regional routes, and advanced Boeing 787 Dreamliners for long-haul international flights. This strategic fleet composition ensures high efficiency and a consistent passenger experience. Recently, the airline has begun incorporating Airbus aircraft to support its expanding network, maintaining its focus on fuel efficiency and reduced environmental impact.

The airline's extensive network is anchored by its primary hub in Xiamen, a coastal city known for its beauty and economic vitality. From here, the carrier offers high-frequency connections to major Chinese metropolises. Travelers can easily book flights to the financial hub of Shanghai or the political center of Beijing. The airline also maintains a strong presence in Fuzhou and offers regular services to popular destinations like Hangzhou and Changsha. This comprehensive domestic coverage makes it an ideal choice for tourists exploring the diverse regions of China.

Xiamen Airlines is frequently recognized for its high standards of hospitality, often receiving the "Best Airline in Mainland China" distinction for its service quality. The company's mission focuses on "taking customers as the center" and treating every passenger with sincerity and care. In terms of safety, the airline boasts an exemplary record, having accumulated millions of safe flight hours over continuous decades of operation. This dedication to safety and service excellence has earned the airline numerous accolades, including the prestigious "World Class" rating by APEX, solidifying its status as a trusted carrier for international travelers.

Contacting Xiamen Airlines in the United Arab Emirates

Travelers located in the United Arab Emirates can conveniently manage their travel plans with Xiamen Airlines through the carrier's robust digital platforms and global support channels. While the airline focuses on its international network, passengers in the UAE have access to 24-hour assistance for reservations, ticket changes, and general inquiries via the international customer service center.

Official Website

The airline's official website serves as the primary resource for checking flight schedules, managing bookings, and accessing the latest travel announcements. It provides a user-friendly interface for all essential services.

Contact Information

• Official Website: www.xiamenair.com
• Global Customer Service Hotline (24/7): +86 592 222 6666 (Services available in English and Chinese)
• Email Support: mf@xiamenair.com
• Mobile App: "Xiamen Airlines" (Available for download on major app stores)

Social Media Channels

To stay informed about the latest news, route updates, and promotions, travelers can follow the airline's official accounts on major social media platforms:

• Facebook: Xiamen Airlines
• Instagram: @xiamenairlines
• Twitter (X): @XiamenAirlines
• LinkedIn: Xiamen Airlines

International Support Availability

For urgent matters or assistance outside of standard business hours, the Global Customer Service Hotline operates 24 hours a day, 7 days a week. This ensures that passengers in the United Arab Emirates can receive support regardless of the time difference. Callers are advised to check with their local service provider regarding rates for international calls to China.

Carry-On Baggage Allowances

Xiamen Airlines maintains specific guidelines for hand luggage to ensure cabin safety and comfort for all passengers. Generally, travelers flying in Economy Class are entitled to one piece of carry-on baggage. For those seated in First Class or Business Class, the allowance typically increases to two pieces. Regardless of the travel class, each individual item must normally not exceed 5 kg (11 lbs) in weight. The dimensions for each piece should usually fit within the standard limit of 55 x 40 x 20 cm to ensure it fits comfortably in the overhead bin or under the seat in front of you. In addition to the carry-on bag, passengers are often permitted to bring a small personal item, such as a handbag, laptop case, or camera bag.

Checked Baggage Limits

The free checked baggage allowance on Xiamen Airlines varies depending on the route and ticket class. For international flights, the "piece concept" is generally applied:

• Economy Class: Passengers are typically allowed one or two pieces (depending on the specific destination and fare type), with each piece weighing up to 23 kg (50 lbs).
• Business Class: The allowance usually includes two pieces, with a higher weight limit of 32 kg (70 lbs) per bag.
• First Class: Travelers can generally check in three pieces, each weighing up to 32 kg (70 lbs).

For domestic flights within China, the "weight concept" is often used, where the total weight allowance is allocated based on class (e.g., 20 kg for Economy). Since policies can vary for specific routes—such as flights connecting through the hub in Xiamen—it is highly recommended to check the specific allowance indicated on your ticket confirmation.

Excess Baggage Fees

If your luggage exceeds the free allowance in terms of weight, size, or number of pieces, excess baggage fees will apply. These charges are calculated based on the flight zones and the extent of the overage. Fees can be paid at the airport check-in counters. To avoid unexpected costs, passengers are advised to purchase prepaid excess baggage allowance through the official Xiamen Airlines website or app in advance, which may offer a discount compared to standard airport rates.

Special Baggage Items

Xiamen Airlines accommodates various types of special baggage, including sports equipment and musical instruments, to ensure your gear arrives safely.

• Sports Equipment: Items such as golf bags, skis, and bicycles can often be transported as part of your free checked baggage allowance. If the equipment exceeds standard dimensions or weight limits, special handling fees may apply. It is essential to pack these items securely to prevent damage during transit.
• Musical Instruments: Small instruments can be carried on board if they fit within the carry-on dimensions. Larger instruments must be checked or, for valuable items like cellos, passengers may have the option to purchase an extra seat (Cabin Seat Baggage) to transport the instrument safely in the cabin.

Restricted and Prohibited Items

Safety regulations are strictly enforced regarding what can be packed in your luggage.

• Lithium Batteries and Power Banks: These must strictly be carried in your carry-on baggage and are prohibited in checked luggage. They must be clearly marked with their capacity (Wh), and there are limits on the total capacity allowed per person.
• Lighters and Matches: These are generally prohibited on flights departing from or within China, in both carry-on and checked baggage.
• Prohibited in Carry-on: Sharp objects (knives, scissors), tools, and liquids exceeding 100ml per container are not allowed in the cabin.
• Prohibited in Checked Bags: Valuables, important documents, fragile items, and lithium batteries should never be placed in checked luggage.

Tips for Efficient Packing

To ensure a smooth journey with Xiamen Airlines, consider the following packing tips:

• Weigh Before You Go: Use a portable luggage scale at home to ensure your bags are within the weight limits, avoiding last-minute repacking at the airport.
• Label Your Bags: Attach a sturdy tag with your name, phone number, and email address to every piece of checked luggage. Placing a copy of your contact details inside the bag is also a good precaution.
• Check Connection Rules: If your itinerary involves transfers in cities like Beijing or Shanghai, ensure your baggage is checked through to your final destination or allow enough time to claim and re-check it if required by local customs procedures.
• Secure Loose Items: Remove old barcodes or tags from previous trips to prevent scanning errors and ensure straps and handles are tucked away to avoid getting caught on conveyor belts.

Travelling with Pets on Xiamen Airlines

Xiamen Airlines maintains a strict and safety-focused policy regarding the transportation of live animals. While the airline understands the bond between passengers and their pets, travel options are generally limited to ensure the safety of all guests and the animals themselves. In most cases, pets must travel as checked baggage or cargo, with cabin access typically restricted to certified service animals. Passengers are strongly advised to review these regulations carefully before booking flights from the airline's hub in Xiamen or other departure points.

Transport Options

In Cabin (Carry-on)

For the vast majority of commercial flights, Xiamen Airlines does not permit pets to travel in the passenger cabin. The primary exception is for trained service animals assisting passengers with disabilities. In rare cases where small pets may be permitted (subject to specific route policies or charter arrangements), strict limits apply.

• Carrier Dimensions: If permitted, the carrier must typically not exceed 40 × 30 × 20 cm to fit securely under the seat.
• Maximum Weight: The combined weight of the pet and carrier is strictly limited, usually to 5 kg (11 lbs).
• Allowed Pet Types: Generally restricted to Service Dogs (Guide Dogs, Hearing Dogs). Small domesticated cats and dogs may be allowed only with explicit prior approval.
• Breed Restrictions: Aggressive breeds and snub-nosed (brachycephalic) animals are prohibited from the cabin.
• Limit per Passenger: Only one service animal or pet container is allowed per adult passenger.

In Cargo Hold (Checked Baggage)

This is the most common method for transporting pets on domestic routes, such as flights to Beijing or Shanghai. Your pet travels in a special climate-controlled section of the cargo hold.

• Container Requirements: Passengers must provide a rigid, airline-approved (IATA standard) crate. It must be escape-proof, leak-proof, and allow the animal to stand, turn around, and lie down comfortably.
• Weight and Size Limits: The total weight (animal + crate) typically must not exceed 32 kg (70 lbs). Large crates must fit through the cargo door dimensions of the specific aircraft (e.g., Boeing 737 or 787).
• Temperature Restrictions: For safety, pets will not be accepted if the temperature at the departure, transfer, or arrival airport is forecasted to be below -12°C (10°F) or above 30°C (86°F).
• Required Documentation: A "Pet Transportation Agreement" must be signed at the check-in counter.

As Cargo (Freight)

For large animals, international itineraries, or unaccompanied pets, transportation via Xiamen Airlines Cargo is required. This method ensures specialized handling.

• When Required: Mandatory for animals exceeding the weight limit for checked baggage, for certain international routes where checked pets are not permitted, or for species other than cats and dogs.
• Special Requirements: The crate must be constructed of sturdy materials (metal, fiberglass) with secure locking mechanisms.
• Booking Procedure: Arrangements must be made through the cargo department or a specialized pet shipping agent at least 24-48 hours before departure.

Required Documentation

To ensure a smooth journey, passengers must present the following original documents at the airport:

• Animal Health Certificate: A valid health certificate issued by a licensed veterinarian (typically within 7-10 days of travel).
• Vaccination Record: Proof of all required vaccinations, specifically a valid Rabies Vaccination Certificate.
• Quarantine Certificate: For domestic flights within China, a valid Animal Quarantine Conformity Certificate is required.
• International Certificates: For international travel (e.g., from Hangzhou to overseas destinations), valid entry permits, microchip documentation, and transit permits for the destination country.
• Service Animal ID: For service dogs, a valid identity card or training certificate is mandatory.

Service Costs

Pet transportation is not included in the free baggage allowance and incurs additional fees.

• In-Cabin Fee: Service animals travel free of charge. If a pet is permitted, a fixed fee applies based on the route.
• Cargo Hold Fee: Charges are generally calculated based on the total weight (pet + crate) multiplied by a percentage of the standard economy class fare (often 1.5% per kg).
• Note: Prices vary significantly by route and are subject to change. Payment is usually collected at the airport ticket counter.

Preparation Tips

• Carrier Requirements: Ensure the crate is metal-bolted and has a solid floor. Wire-mesh cages are generally not accepted.
• Feeding: Feed your pet a light meal approximately 4-6 hours before the flight. Do not feed them right before departure to avoid motion sickness.
• Hydration: Provide a small drip-feed water bottle attached to the crate door.
• Stress Reduction: Place a familiar blanket or toy inside the crate. Do not sedate your pet unless specifically advised by a veterinarian, as it can be dangerous at high altitudes.

Restrictions

Xiamen Airlines strictly enforces restrictions to ensure safety:

• Prohibited Breeds: Snub-nosed (brachycephalic) cats and dogs (e.g., Pugs, Bulldogs, Persians) are often restricted due to respiratory risks. Aggressive dog breeds (e.g., Pit Bulls, Rottweilers) are prohibited.
• Prohibited Animals: Pregnant animals, nursing females, and pets under 8 weeks old are generally not accepted.
• Exceptions: Certified service dogs are exempt from breed and weight restrictions but must be leashed and muzzled (if required) in the cabin.

Important: Pet travel rules can change due to aircraft type, season, and local regulations. It is critical to contact Xiamen Airlines directly or visit their local office in cities like Fuzhou or Changsha at least 48 hours in advance to confirm eligibility and reserve a space for your pet.

The Egret Club

Frequent travelers can enhance their journey by joining the Egret Club, the official frequent flyer program of Xiamen Airlines. Designed to reward loyal passengers, the program offers a wide array of exclusive privileges and the opportunity to earn miles that can be used for travel and lifestyle rewards. Whether flying for business or leisure, members enjoy a seamless experience that adds value to every trip, from priority services on the ground to special treatment in the air.

Membership Tiers and Benefits

The Egret Club features a tiered structure where elite status unlocks increasingly valuable perks. As members accumulate qualifying miles or segments, they move up the ranks:

• Egret Card (Basic): The entry-level tier allowing members to start earning award miles immediately upon enrollment.
• Silver Card: Offers SkyTeam Elite status, priority check-in, and extra free baggage allowance.
• Gold Card: Grants SkyTeam Elite Plus status, access to VIP lounges, and priority baggage handling.
• Platinum Card: The highest standard tier providing guaranteed seat availability, complimentary upgrades, and maximum bonus mile earning rates.
• Black Diamond Card: An exclusive top-tier status invitation for the most frequent flyers, offering supreme personalized services.

Earning Egret Miles

Accumulating miles is straightforward and flexible, with numerous ways to boost your balance beyond just flying:

• Flight Activities: Earn miles based on distance and fare class when flying with Xiamen Airlines to key destinations like Shanghai and Beijing.
• Partner Airlines: Accumulate miles when flying with global carriers within the SkyTeam alliance and other airline partners.
• Credit Cards: Convert points from co-branded credit cards and banking partners directly into Egret Miles.
• Lifestyle Partners: Earn extra miles through stays at partner hotels, car rentals, and online shopping portals.

Redeeming Your Miles

Egret Miles are a versatile currency that can be exchanged for a variety of travel and lifestyle rewards:

• Award Flights: Book free tickets on Xiamen Airlines and partner airlines to destinations like Xiamen.
• Cabin Upgrades: Use miles to upgrade from Economy to Business Class for a more comfortable journey.
• Excess Baggage: Pay for additional luggage weight or pieces using your mileage balance.
• Online Mall: Redeem miles for consumer goods, electronics, and travel accessories in the Egret Club Mall.
• Gift Miles: Transfer miles to family members or friends to help them reach their travel goals.

Alliance Membership

As a proud member of the SkyTeam alliance, Xiamen Airlines connects Egret Club members to a vast global network:

• Global Reach: Earn and redeem miles on over 15 member airlines flying to more than 1,000 destinations.
• Alliance Benefits: Enjoy consistent elite benefits like lounge access and priority boarding across the entire network.
• Key Partners: Members can experience seamless travel with major carriers such as Air France, KLM, Delta Air Lines, and Korean Air.

How to Join

Enrollment in the Egret Club is free and takes only a few minutes. Travelers can sign up via the official Xiamen Airlines website, the mobile app, or by filling out a form onboard. Instant membership numbers are generated, allowing you to start earning miles on your very next flight to Hangzhou or any other destination in the network.

Service Classes

Xiamen Airlines is dedicated to providing a journey that combines modern comfort with traditional Chinese hospitality. The airline typically offers three distinct classes of service, designed to meet the varying needs of travelers, particularly on its flagship Boeing 787 Dreamliner fleet which operates long-haul and key domestic routes connecting hubs like Xiamen to major global destinations.

• First Class: Available primarily on the Boeing 787 aircraft, this exclusive cabin offers the pinnacle of luxury. Passengers enjoy fully lie-flat seats that convert into comfortable beds, ensuring a restful sleep. The private suites are designed with attention to detail, offering personal storage space, noise-canceling headphones, and priority service from a dedicated flight attendant.
• Business Class: Designed for both relaxation and productivity, Business Class features spacious seats with generous recline. On wide-body aircraft, these seats often recline 180 degrees to a fully flat position. Travelers can enjoy enhanced privacy, ample legroom, and convenient power outlets to keep devices charged while flying to busy cities such as Beijing or Shanghai.
• Economy Class: Xiamen Airlines provides a comfortable Economy experience with ergonomically designed seats that feature adjustable headrests and distinct lumbar support. The cabin layout maximizes personal space, making even longer journeys pleasant. Passengers are provided with soft blankets and pillows to enhance their comfort during the flight.

In-Flight Dining and Tea Culture

One of the most distinguishing features of flying with Xiamen Airlines is its exquisite catering. The airline takes pride in its "In the Air" dining concept, which brings the authentic flavors of Fujian cuisine to the skies. Passengers can savor a variety of Western and Chinese dishes, prepared with fresh, high-quality ingredients. From savory rice dishes to delicate seafood options, the menu is curated to suit diverse palates.

A unique highlight is the airline's signature Tea Service. As the carrier is based in Fujian province—the birthplace of Chinese tea culture—passengers in premium cabins (and often in Economy on select flights) are treated to a refined tea ceremony experience. A selection of premium teas, such as Tieguanyin and Lapsang Souchong, is freshly brewed on board, offering a calming and aromatic interlude during the journey.

Entertainment and Amenities

To keep passengers entertained, Xiamen Airlines equips its wide-body aircraft with a state-of-the-art In-Flight Entertainment (IFE) system. Travelers can enjoy a wide selection of the latest Hollywood blockbusters, classic Chinese movies, television shows, and music albums through personal touchscreens. On narrow-body aircraft used for shorter regional hops to cities like Fuzhou or Hangzhou, overhead screens or streaming services via personal devices are typically available.

Wi-Fi connectivity is progressively being rolled out across the fleet, particularly on the Boeing 787 Dreamliners, allowing passengers to stay connected with family and colleagues on the ground. Amenity kits containing travel essentials such as eye masks, earplugs, and toiletries are provided to First and Business Class passengers to ensure they arrive refreshed.

Special Services

Xiamen Airlines is committed to making air travel accessible and convenient for everyone. A range of special services is available to assist passengers with specific needs:

• Families with Children: The airline offers special meals for children (must be booked in advance) and provides baby bassinets for infants on applicable aircraft. Unaccompanied Minor services are available to ensure the safety and care of children traveling alone.
• Passengers with Reduced Mobility: Dedicated assistance is available from check-in to arrival. Wheelchair services can be requested during booking, and cabin crew are trained to assist passengers with disabilities throughout the flight.
• Special Dietary Requirements: To accommodate various health and religious dietary needs, passengers can pre-order special meals, including vegetarian, low-salt, diabetic, and other specific options, ensuring a worry-free dining experience.

Xiamen Airlines offers travelers an extensive network of destinations, primarily focusing on connecting key cities across the People's Republic of China. For visitors arriving from the United Arab Emirates and transferring at the carrier's main hub in Xiamen, the airline serves as a vital bridge for exploring the diverse landscapes and bustling metropolises of the region. Whether visiting for business or leisure, passengers can expect frequent and reliable connections to the country's most important economic and cultural centers.

From its headquarters in Fujian Province, the carrier operates a dense schedule of flights to major capital cities. Passengers can easily reach the historic wonders of Beijing or the dynamic skyline of Shanghai. The network also extends to other significant urban hubs, including the northern port city of Tianjin and the ancient capital of Nanjing. For those looking to explore the interior and western regions, the airline provides regular services to the mountain city of Chongqing, the culinary capital of Chengdu, and the historic city of Xian.

Beyond the main hub, the airline maintains a strong presence in Fuzhou, offering numerous connections to central cities such as Wuhan and Changsha. Travelers seeking scenic beauty often utilize the popular route connecting Hangzhou with the snowy landscapes of Harbin. Additionally, the network covers other important regional locations like Zhengzhou and the historic port of Quanzhou, ensuring comprehensive coverage across the country.

Popular Domestic Routes

The following list highlights some of the most frequently flown routes operated by Xiamen Airlines, reflecting the carrier's strong domestic connectivity:

• Shanghai (SHA) – Xiamen (XMN): A high-frequency corridor connecting the global financial hub with the airline's home base.
• Hangzhou (HGH) – Harbin (HRB): A key route linking the scenic West Lake region with China's famous "Ice City."
• Xiamen (XMN) – Beijing (PKX): A primary connection for business and government travel to the capital.
• Fuzhou (FOC) – Beijing (PKX): Connecting the provincial capital of Fujian to the national political center.
• Changsha (CSX) – Xiamen (XMN): Frequent service between south-central China and the coastal economic zone.
• Chongqing (CKG) – Hangzhou (HGH): A popular route bridging southwest China and the eastern coast.
• Fuzhou (FOC) – Tianjin (TSN): Direct access between the southern coast and the northern economic hub.
• Wuhan (WUH) – Xiamen (XMN): Connecting the transport hub of Central China to the Taiwan Strait region.

Planning a trip with Xiamen Airlines can be a seamless experience with a few strategic preparations. To secure the best fares, it is generally advisable to book your tickets 2 to 3 months in advance. Keep an eye out for seasonal promotions and special deals, which are often released during major shopping festivals or holidays. Signing up for the airline's newsletter or following their official social media channels can also give you early access to discounted rates.

Downloading the official mobile app is highly recommended for travelers. The app offers a convenient way to manage your itinerary, allowing you to track flight status in real-time, handle ticket changes, and access exclusive app-only offers. It is also the most efficient tool for completing online check-in, which typically opens 24 to 48 hours before departure. Checking in online not only saves you time at the airport but also gives you a better chance of securing your preferred seat.

Speaking of comfort, seat selection is a crucial step. Whether you prefer a window seat to view the scenery or an aisle seat for extra legroom, selecting your spot as soon as booking is confirmed is a smart move. For longer journeys, consider upgrading to seats with additional space if available. Additionally, purchasing comprehensive travel insurance is always a wise decision to protect against unexpected changes, cancellations, or luggage issues.

If your itinerary involves a connection at the airline's main hub in Xiamen, ensure you allow enough transit time to navigate the airport comfortably. Whether you are flying to major destinations like Shanghai or Beijing, or heading to other cities such as Hangzhou, staying organized with these tips will help ensure a smooth and enjoyable journey.

Founding and Early Years

Xiamen Airlines was established on July 25, 1984, marking a significant milestone in the Chinese aviation industry. It holds the distinction of being the first airline in the People's Republic of China to operate under a modern enterprise system. The carrier was founded as a joint venture between the Civil Aviation Administration of China (CAAC) and the Fujian Provincial Government, headquartered in the coastal city of Xiamen. Starting with a humble beginning, the airline was created to connect the Fujian province with the rest of China and the world, operating independently with its own liability for profits and losses—a pioneering business model at the time.

Fleet Evolution and Strategy

For the vast majority of its history, Xiamen Airlines was renowned for operating a strictly all-Boeing fleet, a strategic decision that streamlined maintenance and crew training. Throughout the 1990s and 2000s, the carrier relied heavily on the robust Boeing 737 series for its domestic and regional network, alongside Boeing 757s for higher-demand routes. The introduction of the Boeing 787 Dreamliner marked a new era, enabling the airline to launch long-haul intercontinental flights. In a historic shift in early 2023, the airline diversified its fleet by welcoming its first Airbus aircraft, the A321neo, ending over three decades of all-Boeing operations to ensure greater operational flexibility.

Global Expansion and Alliances

The airline's growth trajectory has been defined by steady and prudent expansion. While initially focusing on domestic routes to major cities like Beijing and Shanghai, the carrier gradually expanded into Southeast Asia and Northeast Asia. A pivotal moment in its international development occurred in November 2012, when Xiamen Airlines officially joined the SkyTeam alliance. This membership integrated the carrier into a global network, significantly enhancing its reach and international standards.

Subsidiaries and Modern Milestones

To further strengthen its market position, Xiamen Airlines has expanded through strategic acquisitions and the establishment of subsidiaries. In 2014, it acquired Hebei Airlines, followed by the establishment of Jiangxi Air in 2015, broadening its footprint in northern and central China. In recent years, the airline has gained recognition for its commitment to sustainability. In 2017, it became the first airline in the world to support the United Nations Sustainable Development Goals (SDGs), actively promoting eco-friendly travel and carbon reduction initiatives alongside its renowned service excellence.