TAAG Angola

Discover the rhythm of Africa with TAAG Angola Airlines, the national carrier that proudly displays the rare Giant Sable Antelope on its tail. Serving as a strategic bridge between continents, this airline has evolved into a key player in the Southern hemisphere aviation market, offering seamless connections for travelers looking to explore the diverse landscapes of Angola and beyond.

A Legacy of Connection
With a history tracing back to 1938, TAAG has grown from a colonial operator into a modern international carrier. Headquartered in Luanda, the airline utilizes its strategic geographic position to offer convenient transit options between Africa, Europe, and the Americas. It is committed to modernizing air travel in the region, focusing on safety, reliability, and expanding its global footprint to welcome visitors to the vibrant heart of Angola.

Global and Regional Reach
The airline's network is designed to support both business and leisure travelers. From its hub, passengers can fly directly to key international destinations like Lisbon and Sao Paulo. Regionally, TAAG is a vital link for Southern Africa, with frequent flights to major hubs such as Cape Town, Johannesburg, Windhoek, and Maputo. The carrier also connects travelers to West and Central Africa, serving cities including Lagos, Brazzaville, and Kinshasa. Domestically, it provides essential services to provinces such as Lubango and Cabinda.

Modern Fleet and Experience
TAAG operates a diverse fleet tailored to its varied route network. Long-haul journeys are typically serviced by Boeing 777 aircraft, designed to ensure passenger comfort on transcontinental flights. Regional and domestic routes often utilize Boeing 737s and De Havilland Dash 8-Q400s, which are perfect for shorter hops. The airline continues to invest in fleet renewal and staff training to meet international safety standards and enhance the onboard experience with distinct Angolan hospitality.

Customer Support and Reservations

For the most current information on flight schedules, ticket bookings, and baggage policies, passengers are advised to consult the official website. This resource provides the latest updates, tools to manage existing bookings, and contact details for global support sales agents.

• Official Website: www.taag.com

Social Media

Stay informed about the latest news, route updates, and airline announcements by connecting with TAAG Angola Airlines on their official social media channels:

• Facebook
• Twitter / X
• Instagram
• LinkedIn

Understanding the baggage policies of TAAG Angola Airlines can help ensure a smooth and stress-free journey. The airline’s allowance rules are designed to accommodate the needs of diverse travelers, whether flying domestically within Angola, regionally across Africa, or on long-haul international routes. Policies may vary based on your ticket class and specific route, so it is always recommended to check the details on your booking confirmation.

Carry-On Baggage
Passengers are generally entitled to bring hand luggage on board. Economy Class travelers typically have an allowance of one piece, while those flying in Business or First Class may enjoy a more generous limit regarding weight or the number of pieces. In addition to the main carry-on bag, personal items such as a laptop bag, handbag, or briefcase are usually permitted. To ensure safety and comfort, all cabin baggage must fit securely in the overhead compartment or under the seat in front of you.

Checked Baggage Allowance
The rules for checked luggage often depend on the destination. For domestic flights and regional connections to cities like Johannesburg or Cape Town, the airline frequently applies a weight concept. This allows passengers to check in luggage up to a certain total weight limit without a restriction on the number of bags. Conversely, for intercontinental flights to destinations such as Lisbon or Sao Paulo, a piece concept is typically in effect. Under this rule, passengers are allowed a specific number of bags—usually two for Economy—each with a strict weight cap (often 23kg or 32kg depending on class).

Excess Baggage Fees
If your luggage exceeds the free allowance in number, weight, or size, excess baggage charges will apply. These fees vary based on the route and whether the excess is calculated by kilogram or by piece. Travelers expecting to carry extra weight are advised to purchase additional allowance online before their flight, as airport rates are generally higher. Passengers connecting through the Luanda hub should ensure they understand the baggage rules for their entire itinerary to avoid unexpected costs during transit.

Special Items
TAAG Angola accepts a variety of special items, including sports equipment and musical instruments. Golf bags, surfboards, and bicycles can often be transported, though they may require specific packing measures to prevent damage. Depending on the size and weight, these items might count towards your free baggage allowance or incur a handling fee. It is essential to notify the airline in advance if you plan to travel with large or fragile equipment to guarantee space in the hold.

Restricted and Prohibited Items
To comply with international safety regulations, certain items are strictly prohibited in checked luggage. These include lithium batteries, power banks, and electronic cigarettes, which must be packed in your carry-on baggage. Hazardous materials such as explosives, flammable liquids, and corrosives are forbidden on the aircraft entirely. Always review the list of prohibited goods before packing to ensure a seamless security screening process.

Tips for Efficient Packing
To protect your belongings, use sturdy luggage and attach a durable tag with your name, phone number, and email address. Remove old barcodes from previous trips to prevent tracking errors. Valuable items, cash, medication, and important documents should never be placed in checked luggage; always keep them with you in the cabin. Weighing your bags at home can help you adjust your load and avoid repacking at the check-in counter.

Pet Travel with TAAG Angola Airlines

TAAG Angola Airlines understands that pets are often considered part of the family and strives to accommodate them safely on their journey. Whether you are relocating or going on a long holiday, the airline provides options to transport cats, dogs, and other small animals, ensuring their comfort and safety in accordance with international aviation standards.

Transport Options

In cabin (carry-on)

Small pets may travel in the passenger cabin, provided they do not pose a disturbance to other passengers and meet specific size and weight criteria. This option allows you to keep your companion close throughout the flight.

• Carrier Dimensions: The container must fit comfortably under the seat in front of you (typically max 40×30×20 cm or soft-sided bags).
• Weight Limit: The total weight of the pet plus the carrier usually must not exceed 8 kg (approx. 17 lbs).
• Allowed Animals: Generally restricted to small dogs and cats.
• Constraints: The animal must remain inside the carrier for the entire duration of the flight.
• Limit: There is usually a limit on the number of pets allowed per cabin, so early booking is essential.

In cargo hold (checked baggage)

Pets that exceed the size or weight limits for cabin travel can be transported in the temperature-controlled hold of the aircraft. This area is pressurized and lit, ensuring a safe environment for your animal.

• Container Requirements: Pets must travel in an IATA-approved rigid crate (fiberglass or hard plastic) with secure locking mechanisms.
• Space: The crate must be large enough for the animal to stand, turn around, and lie down naturally.
• Documentation: A health declaration and identification tags attached to the crate are mandatory.
• Comfort: Absorbent bedding must be provided inside the container.

As cargo (for large animals)

For very large animals, unaccompanied pets, or when travelling to countries with strict import regulations (such as the UK or Australia), animals must be shipped as manifest cargo.

• Requirement: Mandatory for animals whose combined weight with the crate exceeds the checked baggage limit (often over 32 kg or 45 kg).
• Booking: Must be arranged through the TAAG cargo department or a specialized pet shipping agent.
• Process: Involves different check-in procedures and potentially separate collection points at the destination.

Required Documentation

To ensure a smooth check-in process and avoid quarantine issues, you must have all necessary paperwork ready before arrival at the airport.

• Veterinary Health Passport: Must be up-to-date and issued by a licensed vet.
• Health Certificate: A valid sanitary certificate issued close to the travel date (often within 10 days of travel).
• Vaccination Records: Proof of all required vaccines, specifically a valid Rabies vaccination record (administered at least 30 days prior to travel).
• Microchip: ISO-compliant microchip for identification.
• Import Permits: Specific entry permits required by the destination country.

Service Costs

Fees for traveling with pets are not included in the standard baggage allowance and are charged as excess baggage or special service fees.

• In-cabin fee: Charged per direction, typically lower than hold fees.
• Cargo hold fee: Calculated based on the total weight of the pet and crate, or a fixed fee per piece depending on the route.
• Cargo rates: Calculated based on volumetric weight and require a separate quote from the cargo department.
• Note: Prices vary significantly between domestic flights and international routes.

Preparation Tips

Preparing your pet for air travel reduces stress and ensures their safety during the journey.

• Acclimatization: Let your pet get used to the crate days or weeks before the flight.
• Hydration: Attach a secure water dispenser to the crate door.
• Feeding: Feed your pet a light meal approximately 4 hours before departure to prevent nausea.
• Exercise: Ensure your dog has had a good walk before heading to the airport.
• No Sedation: Veterinarians and airlines generally advise against sedating pets as it can affect their breathing at high altitudes.

Restrictions

For safety and regulatory reasons, TAAG Angola Airlines enforces certain restrictions on animal transport.

• Brachycephalic Breeds: Snub-nosed dogs and cats (e.g., Bulldogs, Pugs, Persians) may be restricted or banned from the cargo hold due to respiratory risks.
• Aggressive Breeds: Certain dog breeds classified as dangerous may be prohibited.
• Age Limit: Puppies and kittens must usually be at least 10 to 12 weeks old to travel.
• Health: Sick, injured, or pregnant animals may be denied boarding without a specific veterinary release.
• Exceptions: Service dogs assisting passengers with disabilities are generally allowed in the cabin free of charge, subject to prior notification.

Important: Airline policies regarding live animals are subject to change and may depend on the specific aircraft type used. It is strongly recommended to contact TAAG Angola Airlines directly at least 48 hours before your flight to confirm availability and specific requirements for your route.

Introduction

The Umbi Umbi Club is the official frequent flyer program of TAAG Angola Airlines, designed to reward loyal passengers with exclusive privileges and travel opportunities. Named after the "Umbi Umbi" (Abdim's Stork), a bird symbolizing good fortune in Angolan culture, the program allows members to earn miles on every journey and unlock a range of premium services.

Membership Tiers

The program consists of three status levels, each offering progressively higher rewards and recognition for frequent travelers:

• Classic: The entry-level tier where members start earning miles immediately upon registration.
• Silver: Unlocks priority check-in, additional baggage allowance, and a tier bonus on earned miles.
• Gold: Offers top-tier privileges including lounge access, priority boarding, and the highest mileage earning bonus.

Earning Miles

Members accumulate miles based on the distance flown and the class of service purchased on eligible flights:

• TAAG Flights: Earn status and award miles on domestic and international routes, such as trips to Luanda.
• Partner Airlines: Accrue miles when flying with select airline partners on specific codeshare routes.
• Distance Based: The number of miles earned typically correlates with the flight distance and fare class booked.
• Tier Bonuses: Silver and Gold members earn percentage bonuses on top of base miles for every flight.

Redeeming Miles

Accumulated miles can be exchanged for a variety of valuable travel rewards to enhance your journey:

• Award Flights: Book free tickets to destinations like Lisbon, Johannesburg, or Sao Paulo.
• Class Upgrades: Use miles to upgrade from Economy to Business Class for a more comfortable experience.
• Excess Baggage: Pay for extra luggage allowances using your miles instead of cash.
• Ticket Changes: In some cases, miles can be used to cover fees for changing flight dates.

Alliance and Partnerships

While TAAG Angola Airlines is not currently a member of a global alliance like Star Alliance or SkyTeam, it maintains strategic bilateral partnerships:

• South African Airways: A key regional partner offering seamless connections across Southern Africa.
• GOL Airlines: Provides extended connectivity for travelers flying between Africa and South America.
• Iberia: Enhances access to European destinations through a codeshare agreement via Madrid.

How to Join

Travelers can join the Umbi Umbi Club for free by completing the registration form on the official TAAG website, allowing them to start earning miles on their very next flight.

Services and Comfort

Flying with TAAG Angola Airlines offers a blend of modern aviation standards and warm African hospitality. Whether traveling domestically within Angola or on long-haul international routes, the airline strives to provide a comfortable and safe experience. Passengers can choose from different service classes tailored to their needs, ranging from value-focused Economy to the exclusive luxury of First Class on select aircraft.

Cabin Classes

First Class
Available exclusively on the Boeing 777-300ER fleet, often deployed on flagship routes to destinations like Lisbon and Sao Paulo, First Class offers the pinnacle of privacy and comfort. The cabin features fully enclosed suites with seats that convert into 180-degree flat beds. Passengers enjoy personalized service, premium amenity kits, and an exclusive dining menu, ensuring a restful journey across the Atlantic.

Business Class (Executiva)
Business Class is designed for travelers who prioritize comfort and efficiency. On wide-body aircraft, the seats recline into a lie-flat position, allowing for sleep on overnight flights. Passengers in this cabin benefit from priority check-in, extra baggage allowance, and access to airport lounges at the Luanda hub and select international stations. Onboard, the experience includes dedicated service, welcome drinks, and generous workspace.

Economy Class
The Economy cabin offers a practical and pleasant travel solution. The seats are ergonomically designed with adjustable headrests and decent legroom, suitable for both short regional hops and longer journeys. On flights operated by the Boeing 777 fleet, each seat is equipped with a personal entertainment screen. TAAG aims to provide a competitive standard of service, ensuring that budget-conscious travelers still enjoy a full-service flight experience.

In-Flight Entertainment

On long-haul flights, TAAG provides an Audio and Video on Demand (AVOD) system. Economy, Business, and First Class seats on the Boeing 777 fleet feature personal screens offering a selection of movies, TV shows, documentaries, and music channels. The content includes international blockbusters as well as African cinema, catering to a diverse passenger base. A moving map display is also available, allowing travelers to track their flight's progress in real-time.

Dining and Beverages

Culinary Experience
TAAG takes pride in its in-flight catering, which often reflects a fusion of international standards and Angolan culinary traditions. Passengers in all classes receive complimentary hot meals on long-haul and medium-haul flights. The menu typically rotates to offer variety, with options often including meat, fish, or poultry served with sides like rice, pasta, or vegetables.

Beverage Service
A selection of beverages accompanies the meal service. This includes soft drinks, juices, tea, and coffee. On international flights, a range of wines and beers is generally available, with premium wines and spirits offered to guests in the premium cabins. Passengers with specific dietary requirements are encouraged to request special meals at the time of booking or at least 48 hours before departure.

Special Services

Assistance for Passengers
The airline is committed to making air travel accessible to everyone. Services for passengers with reduced mobility (PRM) include wheelchair assistance from check-in to the aircraft seat. To ensure the best service, requests for assistance should be made when booking the ticket.

Families and Children
Traveling families are welcomed with care. Infants under two years old travel for a fraction of the adult fare, and bassinets may be available on long-haul aircraft if reserved in advance. For children traveling alone, TAAG provides an Unaccompanied Minor (UM) service, where ground staff and cabin crew supervise the child from departure until they are handed over to the designated guardian at the destination.

TAAG Angola Airlines connects travelers to the world through its strategic hub in Luanda, offering a vital network that spans Africa, Europe, and South America. The airline provides frequent regional services to major Southern African cities while maintaining essential long-haul links to key international business and leisure centers. The network is designed to facilitate seamless travel, whether for commerce, tourism, or visiting friends and relatives.

Intercontinental Connections

Bridging continents, the airline operates robust routes to Europe and South America. Passengers can fly to Portugal, with regular services connecting the Angolan capital to both Lisbon and Porto. The European network also extends to Spain, serving Madrid and the coastal city of Barcelona. Across the Atlantic, the carrier maintains a key route to Sao Paulo in Brazil, fostering ties between the two Portuguese-speaking nations.

African Regional Network

TAAG plays a crucial role in intra-African connectivity, particularly within the Southern African Development Community (SADC). The airline maintains a strong presence in South Africa, offering multiple connections to Johannesburg and Cape Town, alongside services to Durban and Gqeberha.

Beyond South Africa, the regional footprint covers several key neighboring and nearby capitals:

• Namibia: Regular flights to Windhoek.
• Mozambique: Connections to Maputo.
• Central Africa: Services to Brazzaville and Kinshasa.
• West & East Africa: Routes extending to Lagos and Nairobi, as well as the island nation of Sao Tome.

Domestic Destinations

Within Angola, the airline ensures vital links between the capital and provincial centers, supporting local business and mobility. The domestic network includes flights to Lubango, the oil-rich province of Cabinda, the city of Catumbela, and Saurimo.

Planning a trip with TAAG Angola requires a bit of strategy to ensure a smooth and cost-effective journey. To secure the most competitive fares, it is highly recommended to book your tickets at least three to four weeks in advance. Prices often rise closer to the departure date, especially for popular long-haul routes connecting Africa to Europe or South America. Travelers should also keep an eye out for seasonal promotions and special offers, which are frequently announced on the airline's official website or through their newsletter.

Streamlining your airport experience is easy with TAAG Angola's online check-in services. This feature typically opens 24 hours before your scheduled flight, allowing you to confirm your presence and print your boarding pass or save it to your mobile device from the comfort of your home. Using this service can significantly reduce time spent queuing at the airport, giving you more time to relax before boarding your flight to Luanda or other destinations.

For those who value comfort and specific seating arrangements, seat selection is a crucial step in the booking process. Whether you prefer a window seat for the views or an aisle seat for easy access, it is advisable to select your spot as early as possible, either during the initial booking or via the "Manage Booking" section on the website. Some specific seats, such as those with extra legroom, may come with an additional fee but are worth the investment for longer journeys.

Travelers are also encouraged to download the airline's mobile app, which serves as a convenient travel companion. The app allows passengers to manage their itineraries, check flight status in real-time, and access digital boarding passes. Finally, always consider purchasing comprehensive travel insurance to cover unexpected events, such as flight cancellations or lost luggage, ensuring peace of mind throughout your adventure.

Founding and Early Years

The story of TAAG Angola Airlines begins in 1938 with the establishment of the "Divisão dos Transportes Aéreos" (DTA), a division of the government's Ports, Railways, and Transport administration. Initially, the carrier focused on connecting the vast provinces of Angola, creating a vital network for mail and passenger transport within the region. Operating a modest fleet of small aircraft, DTA laid the groundwork for civil aviation in the country, gradually expanding its reach to neighboring territories and establishing the first regional air links.

Independence and Rebranding

A major turning point occurred following Angola's independence in 1975. The airline was nationalized and rebranded as TAAG – Transportes Aéreos Angolanos (Angolan Airlines). This era marked the carrier's transformation from a colonial administrative division into a national symbol of sovereignty and connectivity. With a new identity, the airline began to look beyond the continent, aiming to establish itself as a bridge between Africa and the rest of the world.

Expansion and the Jet Age

The late 1970s and 1980s saw significant modernization as TAAG entered the jet age. The acquisition of aircraft such as the Boeing 707 and later the Boeing 737 allowed the airline to expand its route map substantially. During this period, TAAG solidified its "air bridge" to Europe, with Lisbon becoming a cornerstone destination due to deep historical and cultural ties. The airline also looked westward, launching trans-Atlantic services to Sao Paulo and establishing Luanda as a strategic transit point for traffic between South America and Africa.

Fleet Evolution

As the aviation industry advanced, TAAG continued to upgrade its fleet to ensure passenger comfort and operational efficiency. The introduction of the Boeing 777 series marked a significant milestone in the 2000s, allowing the carrier to retire aging long-haul aircraft and offer a world-class product on intercontinental routes. For regional and domestic lines, the airline integrated Boeing 737-700s and Dash 8-Q400s, optimizing capacity for shorter flights to cities like Johannesburg and Windhoek.

Modern Developments

In recent years, TAAG has embarked on a comprehensive restructuring program aimed at aligning with international standards of safety and service. This period has been characterized by a renewed focus on hub operations in Luanda, leveraging the city's geographic location to compete in the transfer market. The airline has also strengthened its regional presence, increasing frequencies to key economic hubs such as Cape Town and Lagos. Looking ahead, the carrier is preparing for a new chapter with the transition to the modern Dr. António Agostinho Neto International Airport, which promises to further enhance its capabilities and passenger experience.