Uzbekistan Airways

Uzbekistan Airways stands as the proud flag carrier of the Republic of Uzbekistan, serving as a vital aviation bridge that connects the heart of Central Asia with the rest of the world. Established shortly after the country's independence, the airline has grown from a regional operator into a modern carrier known for its genuine hospitality and strategic geographic advantage along the historic Silk Road. Operating from its primary hub in Tashkent, it offers travelers a unique blend of traditional Uzbek warmth and contemporary aviation standards. Whether flying for business or leisure, passengers can expect a travel experience deeply rooted in the rich cultural heritage of the region.

Since its establishment in 1992, Uzbekistan Airways has dedicated itself to modernizing the aviation landscape of Central Asia. As the national carrier, it plays a pivotal role in the country's tourism and economic sectors, embodying the spirit of Uzbek hospitality in the skies. The airline provides essential connectivity for the region, highlighted by its regular service to Dubai. This key route strengthens the bond between Uzbekistan and the United Arab Emirates, offering passengers a direct and comfortable link to one of the world's major transit and business hubs.

The airline boasts a continuously updated fleet that features advanced aircraft such as the Boeing 787 Dreamliner and the Airbus A320neo. This strategic investment in modern technology allows for longer ranges, improved fuel efficiency, and a significantly quieter and more comfortable cabin experience for passengers. The Dreamliners are particularly utilized on long-haul routes, offering state-of-the-art amenities and lighting designed to reduce travel fatigue.

Committed to the highest international standards, Uzbekistan Airways prioritizes the safety and comfort of its guests above all else. The carrier is a registered operator under the IOSA (IATA Operational Safety Audit) program, highlighting its adherence to strict global safety regulations. With a mission to provide reliable, safe, and high-quality air transportation, the airline continues to receive recognition for its service improvements and its role in opening Uzbekistan to the world.

Contacting Uzbekistan Airways in the United Arab Emirates

For travelers in the United Arab Emirates, Uzbekistan Airways maintains a presence to assist with flight bookings, ticket modifications, and general travel inquiries. The airline has a representative office in Dubai, ensuring that passengers flying between the UAE and Uzbekistan have access to customer support. For the most accurate and current contact details, including office hours and specific locations, passengers are advised to consult the official airline website.

Official Website

To access the latest flight schedules, manage bookings online, or purchase tickets, the official website is the primary resource:

• Website: www.uzairways.com

Contact Information

For general inquiries and assistance, travelers can utilize the following global contact channels:

• Global Call Center (24/7): +998 78 140 02 00
• General Email: info@uzairways.com
• Mobile App: Uzbekistan Airways (Available on App Store and Google Play)

Social Media

Stay updated with the latest news and announcements through the airline's official social media platforms:

• Instagram: @uzairways
• Facebook: Uzbekistan Airways
• Telegram: t.me/uzbekistanairways
• YouTube: Uzbekistan Airways

Local Representation in Dubai

While Uzbekistan Airways operates a representative office in Dubai to serve the region, location details and operating hours may vary. Passengers wishing to visit in person or contact the local team specifically are strongly encouraged to verify the current address and phone numbers via the "Contacts" section on the official Uzbekistan Airways website before making travel plans.

Emergency & 24/7 Support

For urgent assistance regarding flight disruptions or immediate booking issues outside of standard business hours, the airline's global contact center in Tashkent is available around the clock. You can reach their main support line at +998 78 140 02 00 for prompt help.

Baggage Policy Overview

Uzbekistan Airways has structured its baggage policy to ensure a smooth and comfortable journey for all passengers. Whether you are flying from Dubai for a business meeting or heading to Tashkent for a cultural exploration, understanding the allowances for carry-on and checked luggage is essential. The airline generally operates on the "Piece Concept," where allowances are determined by the number of bags rather than just total weight, though specific rules may vary depending on your fare class and destination.

Carry-On Baggage Allowances

Passengers are entitled to bring hand luggage into the cabin, provided it fits in the overhead bin or under the seat in front of you. This ensures that essential items are always within reach during your flight.

• Economy Class: Typically allowed 1 piece weighing up to 8 kg.
• Business Class: Typically allowed 1 piece weighing up to 10 kg.
• Dimensions: The sum of the three dimensions (length + width + height) should generally not exceed 115 cm (approximately 56 x 45 x 25 cm).

In addition to the main carry-on bag, passengers are usually permitted to bring one small personal item free of charge. This includes items such as a ladies' handbag, a briefcase, a laptop bag, an umbrella, or reading material for the flight.

Checked Baggage Limits

Your checked baggage allowance depends on the class of service and the specific fare family purchased. It is highly recommended to check your ticket confirmation for the exact allowance, as promotional fares may have different rules.

• Economy Class: The standard allowance is usually 1 piece with a maximum weight of 23 kg.
• Business Class: Passengers usually enjoy a more generous allowance, often consisting of 1 piece up to 32 kg, or sometimes multiple pieces depending on the route.
• Size Limits: The sum of the three dimensions for any checked bag should typically not exceed 158 cm.

Excess Baggage Fees

If your luggage exceeds the free allowance in number, weight, or size, excess baggage fees will apply. These charges are calculated based on the route and the type of excess (e.g., an extra bag or an overweight bag). It is generally more cost-effective to purchase additional baggage allowance online in advance rather than paying at the airport check-in counter. Bags weighing more than 32 kg are often not accepted as checked luggage due to health and safety regulations and may need to be shipped as cargo.

Special Items

Uzbekistan Airways accommodates passengers traveling with special equipment, although prior notification is often required.

• Sports Equipment: Items such as skiing equipment, golf bags, or bicycles can often be transported. Depending on the fare rules, one set of sports equipment may be included in the free baggage allowance or subject to a special fee.
• Musical Instruments: Small instruments can be carried as hand luggage if they fit within the dimensions. Larger instruments, such as cellos or guitars, may require the purchase of an extra seat in the cabin or must be checked in as fragile baggage in the hold.

Restricted and Prohibited Items

Safety is the top priority, and certain items are strictly prohibited from being carried on board or checked in.

• Prohibited in Both Cabin and Hold: Explosives, compressed gases, flammable liquids (like lighter fuel), oxidizers, toxic substances, and lithium batteries exceeding specific power ratings (e.g., hoverboards).
• Prohibited in Carry-On: Sharp objects (scissors, knives), tools, sporting goods like baseball bats, and liquids/gels/aerosols in containers larger than 100 ml unless packed in a single, transparent, resealable plastic bag.
• Lithium Batteries: Spare lithium batteries and power banks must only be packed in carry-on luggage and never in checked bags.

Tips for Packing Efficiently

To avoid stress at the airport, consider these helpful tips before you travel:

• Weigh Before You Go: Use a portable luggage scale at home to ensure your bags are within the weight limits.
• Label Your Bags: Attach a sturdy tag with your name, phone number, and email address to both the outside and inside of your luggage.
• Secure Valuables: Always pack travel documents, medication, jewelry, electronics, and cash in your carry-on bag, never in checked luggage.
• Check Fare Rules: Since baggage allowances can vary by ticket type (e.g., "Light" vs. "Full" fares), always verify the specific details on your e-ticket or the official website.

Traveling with Pets on Uzbekistan Airways

Uzbekistan Airways welcomes furry companions on board, offering options for them to travel in the cabin, as checked baggage, or via cargo depending on their size and breed. Whether you are flying from Dubai to Tashkent or on other routes, it is essential to book pet transportation in advance, as space on board is limited.

Transport Options

In Cabin (Carry-on)

Small pets can travel with you in the passenger cabin if they meet specific weight and size requirements. This option allows you to keep your companion close throughout the flight.

• Carrier Dimensions: Recommended size is approximately 46 x 28 x 24 cm (sum of three dimensions must not exceed 115 cm).
• Maximum Weight: Up to 8 kg (including the pet and the carrier).
• Allowed Animals: Typically dogs, cats, and birds.
• Container Requirements: Must be well-ventilated, have a waterproof bottom covered with absorbent material, and a secure lock.
• Limit: One carrier per passenger (may contain up to two small animals of the same species).

In Cargo Hold (Checked Baggage)

Pets that exceed the cabin weight limit generally travel in the aircraft's baggage hold. This compartment is pressurized and temperature-controlled to ensure animal safety.

• Eligibility: Animals weighing more than 8 kg (including the crate).
• Crate Requirements: Rigid container (IATA compliant) allowing the pet to stand, turn, and lie down naturally.
• Aircraft Restrictions: Availability depends on the aircraft type; for example, some smaller aircraft like the A320 may have restrictions on live animals in the hold.
• Safety: The container must be secure, escape-proof, and marked with "Live Animal" stickers.

As Cargo

For very large animals, unaccompanied pets, or destinations with strict import regulations, travel via the airline's cargo division is required.

• Required For: Animals that are too large for standard checked baggage or travelling without an owner.
• Booking: Must be arranged separately through the Uzbekistan Airways Cargo department.
• Process: Requires earlier drop-off at the cargo terminal rather than the passenger check-in counter.

Required Documentation

To ensure a smooth check-in process, you must present valid documents for your pet.

• Veterinary Passport: Must be up-to-date with all medical history.
• Health Certificate: Issued by a veterinarian shortly before travel (check specific validity timeframe, usually 10-14 days).
• Vaccination Records: Proof of valid rabies vaccination and other routine shots.
• International Certificates: Export/import permits required by the destination country (e.g., UAE or Uzbekistan veterinary requirements).

Service Costs

Pet transportation is not included in the free baggage allowance and incurs additional fees.

• In-Cabin Fee: Charged as excess baggage, typically calculated based on weight or as a fixed piece rate.
• Cargo Hold Fee: Charged based on the actual weight of the animal plus the container, often at double the standard excess baggage rate.
• Service Animals: Guide dogs for passengers with disabilities usually travel free of charge (muzzle and leash required).

Preparation Tips

Proper preparation helps reduce stress for both you and your pet.

• Acclimatization: Let your pet get used to the travel crate at least a few weeks before the flight.
• Feeding: Give a light meal about 4 hours before departure to avoid airsickness; keep them hydrated.
• Comfort: Place a familiar blanket or toy inside the carrier to help calm your pet.
• Check-in: Arrive at the airport earlier than usual to complete necessary veterinary controls.

Restrictions

Certain limitations apply to ensure safety and compliance with international regulations.

• Prohibited Breeds: Brachycephalic (snub-nosed) dogs like Bulldogs or Pugs may be restricted or require special liability releases due to breathing risks.
• Age Limit: Animals younger than a certain age (typically 3-4 months) may not be accepted due to vaccination requirements.
• Health: Sick, injured, or pregnant animals may be refused transport.
• Aircraft Limits: Maximum number of pets per flight is strictly limited (e.g., often only 2-3 in the cabin).

Important: Policies regarding fees, aircraft suitability, and documentation can change. We strongly recommend contacting Uzbekistan Airways directly or visiting their local office before purchasing your ticket to confirm current rules for your specific route.

UzAirPlus Loyalty Program Overview

Uzbekistan Airways values its frequent travelers through its dedicated loyalty program, UzAirPlus. Designed to reward passengers for their continued patronage, this program allows members to accumulate points for every flight taken, which can be redeemed for a variety of travel privileges. Whether you are commuting regularly between Tashkent and Dubai or exploring new international destinations, UzAirPlus turns miles into meaningful rewards.

Membership Tiers

The program offers structured membership levels, each unlocking progressively higher value and exclusive services for the traveler:

• Premium: The entry tier that allows members to begin accumulating active points immediately upon registration.
• Silver: Offers benefits such as priority check-in counters and increased baggage allowance options.
• Gold: The elite tier providing access to Business Class lounges, priority boarding, and VIP service at airports.

Earning Points

Members earn points primarily through flight activity, with the amount calculated based on the route and ticket type:

• Flights: Earn points for every flight segment flown on Uzbekistan Airways scheduled services.
• Class Bonuses: Receive significantly higher point accumulation when flying in Business Class.
• Status Bonuses: Elite members (Silver and Gold) earn additional bonus points on top of the base miles.

Redeeming Points

Accumulated points open the door to a range of travel benefits that enhance the journey or reduce travel costs:

• Award Flights: Exchange points for free bonus tickets to any destination in the network.
• Service Upgrades: Use points to upgrade your confirmed Economy ticket to Business Class.
• Excess Baggage: Redeem points to cover fees for extra luggage weight or additional pieces.

How to Join

Becoming a member of UzAirPlus is simple, free, and open to passengers aged 16 and older:

• Online Registration: Sign up instantly via the "UzAirPlus" section on the official Uzbekistan Airways website.
• Mobile App: Create an account through the airline's mobile application to track points on the go.
• Membership Number: Receive a unique ID immediately to start claiming miles on your very next booking.

Flying with Uzbekistan Airways offers a distinctive blend of modern aviation standards and the traditional warmth of Central Asian hospitality. Whether traveling for business or leisure, passengers can expect a service experience designed to make the journey as comfortable and pleasant as possible. The airline continuously upgrades its service offerings to ensure that the time spent on board is relaxing and enjoyable for travelers of all ages.

Service Classes

To cater to different budgets and travel preferences, the airline typically offers two primary classes of service, each designed with passenger comfort in mind.

• Economy Class: Passengers in Economy Class enjoy a comfortable cabin environment with ergonomically designed seats that offer generous legroom and recline. On modern aircraft like the Boeing 787 Dreamliner, the cabin features larger windows and mood lighting to reduce fatigue. Amenities include individual reading lights, fold-out tables, and complimentary blankets and pillows on longer flights to ensure a restful trip.
• Business Class: For those desiring extra luxury and privacy, Business Class provides an elevated experience. Travelers benefit from priority check-in, access to exclusive lounges, and increased baggage allowances. On board, the cabin features spacious leather seats with extended pitch and footrests. On long-haul routes utilizing wide-body aircraft, these seats often convert into fully flat beds, allowing passengers to sleep comfortably and arrive refreshed.

In-Flight Entertainment and Connectivity

Uzbekistan Airways ensures passengers stay entertained throughout their flight. On the newer fleet, individual touch-screen monitors are available at every seat, offering a wide selection of the latest movies, classic films, TV shows, and music albums. The entertainment system supports multiple languages, catering to an international audience. Business Class passengers often enjoy larger screens and noise-canceling headphones for an immersive experience. Additionally, USB ports are generally available to keep personal devices charged and ready for arrival.

Meal and Beverage Services

The airline is renowned for its generous catering, bringing a taste of Uzbek culture to the skies. Meal services are complimentary and vary based on the flight duration and time of day.

• Gourmet Dining: Passengers flying from Dubai to Tashkent are treated to hot meals that often feature traditional Uzbek dishes alongside international cuisine. The menu is prepared with fresh ingredients to ensure high quality.
• Beverages: A wide range of complimentary hot and cold drinks, including tea, coffee, juices, and soft drinks, is available throughout the flight.
• Special Dietary Needs: The airline accommodates various dietary requirements, including vegetarian, vegan, and medical diets. Passengers requiring special meals should request them at the time of booking or at least 24 hours before departure to ensure availability.

Special Services

Uzbekistan Airways is committed to making travel accessible and convenient for all passengers, offering dedicated support for those with specific needs.

Families and Children: Traveling with little ones is made easier with special amenities. Bassinets for infants are available on select aircraft and must be reserved in advance. The airline also offers an Unaccompanied Minor service, ensuring that children traveling alone are supervised and cared for from check-in until they are handed over to their guardian at the destination.

Passengers with Reduced Mobility: The airline provides comprehensive assistance for passengers with disabilities or limited mobility. Services include wheelchair assistance at the airport and support with boarding and disembarking. It is recommended to notify the airline of any specific assistance requirements when booking tickets to ensure a seamless travel experience.

Destinations

Uzbekistan Airways operates a strategic route network centered around its primary hub in Tashkent, serving as a vital link between Central Asia and the world. For travelers in the Middle East, the airline offers reliable full-service connections, focusing on key routes that facilitate both business and leisure travel between the Emirates and Uzbekistan.

Securing the best experience with Uzbekistan Airways begins long before you head to the airport. Whether you are planning a trip from Dubai to the airline's hub in Tashkent or elsewhere on their network, a few strategic steps can help you save money and reduce travel stress.

Timing is Key: To find the most competitive fares, try to book your tickets at least 2 to 3 months in advance. Prices generally increase closer to the travel date. If your schedule allows, be flexible with your departure days; flying mid-week, particularly on Tuesdays or Wednesdays, often yields lower prices compared to weekends.

Finding Deals: Keep an eye on the official website for seasonal promotions. Signing up for the airline's newsletter is a great way to receive alerts about flash sales and special offers directly in your inbox. Additionally, using flight comparison tools can help you spot price drops.

Check-In and Seats: Take advantage of online check-in, which typically opens 24 hours before departure. This not only saves you time standing in queues at the airport but also gives you early access to seat selection. Choosing your seat in advance ensures you get your preferred spot, whether it is a window seat for the views or an aisle seat for extra legroom.

Mobile Convenience: Downloading the Uzbekistan Airways mobile app is highly recommended. It allows you to manage your booking, check flight status in real-time, and store your digital boarding pass for easy access. Finally, always consider purchasing comprehensive travel insurance to protect against unexpected cancellations or luggage issues.

Founding and Early Years

The history of Uzbekistan Airways is deeply intertwined with the emergence of the Republic of Uzbekistan as an independent nation. Following the country's independence, the airline was officially established on January 28, 1992, by a presidential decree. Created from the Uzbekistan division of the former Soviet carrier Aeroflot, the new national airline inherited a fleet consisting largely of Soviet-made aircraft, such as the Ilyushin Il-62, Il-86, Tupolev Tu-154, and Yak-40. From its inception, the primary mission was to develop a completely independent civil aviation infrastructure and to restore Tashkent's historical position as a key transport hub on the Great Silk Road.

Fleet Evolution and Modernization

Recognizing the need to compete on a global scale, the airline embarked on an ambitious fleet modernization program shortly after its founding. A pivotal moment came in 1993, when Uzbekistan Airways leased its first Western-made aircraft, the Airbus A310. This strategic move marked the beginning of a transition away from Soviet-era technology. Over the subsequent decades, the carrier systematically replaced its older models with modern, fuel-efficient jets from Boeing and Airbus. The introduction of Boeing 767s and 757s in the late 1990s and early 2000s significantly enhanced the airline's range and passenger comfort capabilities.

Network Expansion

As the fleet grew, so did the airline's map of destinations. The carrier aggressively expanded its network beyond the Commonwealth of Independent States (CIS) to establish direct connections with major commercial centers in Europe, Asia, and the Middle East. Significant route launches included direct flights to cities like London, Frankfurt, and Beijing. The establishment of regular service to Dubai was a key milestone, facilitating vital trade and tourism links between Uzbekistan and the United Arab Emirates. Additionally, the airline launched transcontinental flights to New York, demonstrating its long-haul operational capabilities.

Structural Changes and Development

For many years, Uzbekistan Airways operated as a "National Air Company" (NAC), a monolithic structure that managed not only flight operations but also all airports and air traffic control within the country. In recent years, a major structural reform was initiated to align with international standards and boost efficiency. The company underwent a significant reorganization, separating the airline operation from the management of airports (now under "Uzbekistan Airports") and air navigation services. This unbundling was designed to foster a more competitive aviation market and allow the airline to focus purely on passenger service and fleet management.

Modern Innovations

Today, Uzbekistan Airways continues to innovate and elevate its status in the global aviation industry. The most notable recent development is the acquisition of the Boeing 787 Dreamliner fleet, which has revolutionized its long-haul offering with superior fuel efficiency and passenger amenities. The airline also updated its short-to-medium-haul fleet with the Airbus A320neo, featuring advanced engines and quieter cabins. With its main base in Tashkent now serving as a modern transit hub, the airline has successfully transformed from a regional post-Soviet operator into a competitive international carrier committed to safety and hospitality.