Air Macau

Air Macau stands as the vibrant regional flag carrier of the Macao Special Administrative Region, serving as a vital bridge that connects this unique cultural hub with the rest of Asia. Established to support the growing tourism and business demands of the Pearl River Delta, the airline prides itself on offering a distinctive blend of hospitality that reflects the city's rich heritage. Whether travelers are heading to the historic streets of the city or flying out to major Asian metropolises, Air Macau provides a reliable and comfortable gateway. With a network deeply rooted in Greater China and expanding across East and Southeast Asia, the carrier plays a crucial role in making this destination globally accessible.

History and Overview
Founded in September 1994 and commencing commercial operations in November 1995, Air Macau was established to be the primary carrier for the region. Since its inception, the airline has focused on connecting the Pearl River Delta to the world. As a subsidiary of Air China, it benefits from strong operational support while maintaining its unique regional identity. Over the decades, the carrier has grown from a small regional operator into a key player in East Asian aviation, facilitating both leisure and business travel to one of the world's most dynamic entertainment capitals.

Key Markets and Network
The airline's network is strategically focused on Northeast and Southeast Asia, with a particularly strong presence in Mainland China. From its hub, it operates high-frequency flights to major cities such as Beijing and Shanghai, catering to the robust demand for cross-border travel. Beyond China, the carrier serves popular international tourist destinations. Travelers can easily reach Taipei and Bangkok, or explore the cultural sights of Seoul and Tokyo. The network also includes emerging leisure spots like Da Nang, ensuring a diverse range of travel options.

Fleet and Service
Air Macau operates an all-Airbus fleet, ensuring a consistent and modern passenger experience. The lineup primarily consists of the A320 and A321 aircraft, including the newer A320neo and A321neo models which offer improved fuel efficiency and cabin comfort. In Business Class, passengers enjoy wider seats and enhanced dining options, while Economy Class is designed to provide comfort for regional hauls. The airline is known for its warm cabin service, often incorporating elements of Macanese culture into its inflight experience.

Safety and Mission
Safety is the paramount priority for the airline, which adheres to rigorous international maintenance and operational standards. Air Macau has maintained a solid safety record throughout its history and holds IOSA (IATA Operational Safety Audit) registration. The company's mission revolves around quality service and efficiency, aiming to be the preferred carrier for travelers entering or leaving the region. By continuously upgrading its fleet and refining its schedule to meet passenger needs, the airline remains a competitive force in the Asian aviation market.

For travelers in the United Arab Emirates planning trips to East Asia, contacting Air Macau is primarily done through international channels. As the airline does not currently operate direct flights to the UAE or maintain a local administrative office in the region, all inquiries regarding reservations, schedules, and services are handled by their headquarters in Macau.

Official Website
Travelers can access the full range of services, including flight booking and schedule checks, via the official global website:
www.airmacau.com.mo

Contact Information
Since there is no dedicated customer service team based in the United Arab Emirates, please use the following international contact details for assistance. Note: International call charges will apply.

• Headquarters Customer Service: +853 8396 5555
• Reservation Email: nxres@airmacau.com.mo
• General Inquiries Email: airmacau@airmacau.com.mo
• Mobile App: Available as "Air Macau" on major app stores

Local Offices in United Arab Emirates
Currently, the airline does not operate a ticket office or airport counter in the United Arab Emirates.

• Address: Not available locally.
• Recommendation: For urgent matters or complex itinerary changes, please contact the headquarters directly or consult with your local travel agent.

Preparing for your journey with Air Macau is the first step toward a smooth travel experience. Whether you are embarking on a holiday to Da Nang or a business trip to Beijing, understanding the airline's baggage policies ensures you can pack everything you need without unexpected hassles at the airport.

Carry-on Baggage Allowance
Air Macau allows passengers to bring cabin baggage on board to keep essential items close at hand. The allowance is designed to ensure safety and comfort for all passengers.

• Economy and Business Class: Passengers are typically allowed one piece of carry-on baggage.
• Weight Limit: The maximum weight for the carry-on item is generally 7 kg (15 lbs).
• Dimensions: The bag must not exceed the dimensions of 56cm x 36cm x 23cm to fit comfortably in the overhead compartment or under the seat in front of you.

In addition to the main carry-on bag, passengers may carry one small personal item free of charge, such as a handbag, briefcase, laptop bag, or camera bag. Duty-free items purchased at the airport are also permitted, provided they remain within reasonable limits.

Checked Baggage Allowance
Air Macau generally operates on a weight concept for checked baggage on most of its routes. This means you can check in multiple bags as long as the total weight does not exceed the allowance specified on your ticket.

• Economy Class: The standard allowance is typically 20 kg to 25 kg, depending on the specific fare family purchased.
• Business Class: Passengers enjoying the premium cabin usually receive a generous allowance of 30 kg to 40 kg.
• Infants: Passengers traveling with an infant (without a seat) are usually entitled to a smaller allowance, typically around 10 kg, plus one fully collapsible stroller or pushchair.

It is highly recommended to check the specific baggage allowance printed on your e-ticket confirmation, as promotional fares or specific routes connecting to destinations like Tokyo or Singapore may have slight variations.

Excess Baggage Fees
If your luggage exceeds the free baggage allowance, excess baggage fees will apply. These fees are calculated based on the weight exceeding the limit and the zone of travel. Charges are usually applied per kilogram. To avoid these extra costs, it is advisable to purchase prepaid excess baggage online via the Air Macau website or app before arriving at the airport, as rates are often more favorable than those at the check-in counter.

Special Baggage
Air Macau accommodates travelers with special equipment, subject to space availability and specific packing requirements.

• Sports Equipment: Items such as golf clubs, bicycles, and skiing gear can be transported. They generally count towards your free baggage weight allowance. If the total weight exceeds your limit, standard excess baggage rates apply.
• Musical Instruments: Small instruments can be carried on board as part of your cabin baggage if they fit within the dimensions. larger instruments may require purchasing an extra seat or must be checked in as special cargo.

Restricted and Prohibited Items
For safety reasons, strict international regulations apply to what can be packed in your luggage. Understanding these rules is crucial to avoid confiscation of items or delays.

• Lithium Batteries and Power Banks: These must NEVER be placed in checked baggage. They must be carried in your carry-on luggage. Power banks must have a clearly visible capacity rating (usually under 100Wh or up to 160Wh with airline approval).
• Lighters and Matches: Typically, one small packet of safety matches or one lighter does not contain unabsorbed liquid fuel (other than liquefied gas) is allowed on one's person, but rules can be strict depending on the departure airport, especially in Mainland China.
• Liquids, Aerosols, and Gels (LAGs): In carry-on bags, these must be in containers of 100ml or less, placed in a single, transparent, re-sealable plastic bag not exceeding 1 liter. Larger amounts must be packed in checked luggage.

Tips for Efficient Packing
To ensure a stress-free journey through the Macau hub and beyond, consider these packing tips:

• Weigh Before You Go: Use a portable luggage scale at home to ensure you are within limits, leaving a little room for souvenirs.
• Label Your Bags: Attach a durable tag with your name, phone number, and email address to the outside and place a copy inside the bag.
• Secure Fragile Items: Wrap breakables in soft clothing and place them in the center of your checked bag for maximum cushioning.
• Keep Valuables Close: Always pack travel documents, medication, jewelry, and electronics in your carry-on baggage.

Air Macau understands that pets are beloved family members and strives to accommodate them safely on their journey. While the airline welcomes four-legged companions, it adheres to strict safety protocols to ensure the well-being of all passengers and animals. Travelers planning to fly with their pets should familiarize themselves with the specific carriage regulations, as policies may differ from other carriers, particularly regarding cabin access.

Transport Options

In Cabin (Carry-on)
Air Macau generally does not permit pets to travel in the passenger cabin. This policy ensures a quiet and allergen-free environment for all guests. The only exceptions are made for trained service animals assisting passengers with disabilities.

• Service Animals: Certified service dogs may accompany their owners in the cabin free of charge.
• Carrier Dimensions: Not applicable for general pets; service dogs sit at the passenger's feet.
• Restrictions: Service dogs must be leashed and harnessed; they must not occupy a seat or obstruct aisles.
• Advance Notice: Passengers traveling with service animals must contact the airline well in advance to make arrangements.

In Cargo Hold (Checked Baggage)
For most travelers, checking a pet as baggage is the standard method of transport. Your pet will travel in a temperature-controlled section of the cargo hold on the same flight as you.

• Container Requirements: The crate must be IATA-compliant, rigid (fiberglass, metal, or hard plastic), leak-proof, and escape-proof.
• Comfort: The container must be spacious enough for the animal to stand, turn around, and lie down naturally.
• Weight and Size: The total weight (pet + crate) and dimensions must fit within the aircraft's cargo door limits. Very heavy crates may need to be shipped as cargo.
• Check-in Time: Passengers with pets should arrive at the airport earlier than usual to complete the necessary inspection and paperwork.

As Cargo
Transporting animals as manifest cargo is required in specific situations where checked baggage is not an option.

• When Required: Mandatory for unaccompanied pets, very large animals, or when the destination country (e.g., Beijing or strict jurisdictions like the UK) requires animals to arrive as cargo.
• Booking Procedure: This service must be arranged through the airline's cargo department or a specialized pet shipping agent.
• Special Requirements: Additional waybill documentation and stricter crate specifications may apply.

Required Documentation

To ensure a smooth departure from Macau or other airports, you must present valid documents during check-in. Failure to provide these may result in the refusal of carriage.

• Veterinary Health Certificate: A valid certificate issued by a licensed veterinarian verifying the animal is fit for travel.
• Vaccination Records: Proof of all required vaccinations, specifically a valid rabies vaccination certificate.
• Passport/ID: A pet passport (if applicable) or microchip identification record.
• Import/Export Permits: Valid entry permits or quarantine documents required by the destination authorities (e.g., for flights to Taipei or Tokyo).

Service Costs

Pets are not included in the free baggage allowance and are subject to additional fees. Costs are calculated based on the total weight of the animal and the container.

• Checked Baggage Fee: Charged as excess baggage. The rate depends on the route (Zone) and the total weight.
• Payment Method: Fees are typically paid at the airport check-in counter.
• Service Animals: Transported free of charge when proper documentation is provided.

Preparation Tips

Reducing stress for your animal is key to a successful trip. Careful preparation can make a significant difference in their travel experience.

• Crate Acclimation: Let your pet spend time in their travel crate weeks before the flight to make them feel secure.
• Hydration and Feeding: Offer a light meal 2–4 hours before departure, but do not overfeed. Ensure the crate has a water container accessible from the outside.
• Absorbent Material: Line the bottom of the crate with absorbent bedding or puppy pads.
• No Sedation: Veterinarians and airlines generally advise against sedating pets as it can affect their breathing and temperature regulation at high altitudes.

Restrictions

Air Macau enforces specific restrictions to ensure safety. Certain animals and breeds may be declined for transport due to health risks associated with air travel.

• Brachycephalic Breeds: Snub-nosed dogs and cats (e.g., Pugs, Bulldogs, Persian cats) are often prohibited or strictly restricted due to their susceptibility to respiratory issues.
• Aggressive Animals: Animals showing aggressive behavior or those considered dangerous breeds may be refused carriage.
• Age Restrictions: Puppies and kittens usually must be at least 10 to 12 weeks old to travel.
• Health Conditions: Pregnant females, sick, or injured animals are generally not accepted.

Note: Rules regarding pet travel are subject to change and can vary by aircraft type and destination. It is strongly recommended to contact Air Macau directly to confirm current regulations and reserve space for your pet at least 72 hours before your flight.

Frequent travelers can enhance their journey by joining PhoenixMiles, the comprehensive frequent flyer program shared by Air Macau and its parent company, Air China. This program is designed to reward loyal passengers with a host of exclusive benefits, making every trip from the region more rewarding. Whether you are a business traveler commuting regularly to Mainland China or a leisure seeker exploring Asia, membership offers a valuable pathway to privileges.

Earning Mileage
Members earn mileage based on the distance flown and the fare class purchased. Every eligible flight departing from Macau contributes to your account balance. For instance, a business trip to Shanghai or a vacation in Bangkok will accumulate miles that bring you closer to your next reward. Additionally, as PhoenixMiles is a globally recognized program, members can also earn miles when flying with partner airlines, as well as through non-airline partners such as hotels and banks.

Redeeming Awards
The miles you accumulate can be transformed into exciting travel experiences. Members can redeem their miles for award tickets to popular destinations across the network, such as Taipei or Osaka. Beyond free flights, miles can be used for cabin upgrades, allowing you to trade an Economy seat for the comfort of Business Class. The program also offers redemption options for lifestyle goods and merchandise through its online portal.

Elite Status and Benefits
PhoenixMiles features multiple membership tiers—Silver, Gold, and Platinum—each unlocking higher levels of service for the frequent flyer.

• Priority Services: Elite members enjoy priority check-in and boarding, ensuring a seamless airport experience even during peak travel seasons.
• Lounge Access: Gold and Platinum members gain access to VIP lounges, providing a quiet space to relax before flights to cities like Beijing.
• Extra Baggage: Travel with more convenience thanks to additional baggage allowances, perfect for shopping trips or extended stays.
• Bonus Miles: Higher-tier members earn status bonuses on eligible flights, accelerating their ability to claim rewards.

Join Today
Enrollment in PhoenixMiles is free and open to individuals aged two and above. By joining, you connect yourself to a wider network of travel possibilities, ensuring that your loyalty is recognized and rewarded on every journey with Air Macau.

Flying with Air Macau offers a seamless blend of regional efficiency and warm hospitality, designed to make your journey across Asia as comfortable as possible. Whether you are traveling for business or leisure, the airline strives to provide a relaxing environment that reflects the unique cultural charm of its home city. From the moment you step onboard, the cabin crew is dedicated to ensuring a pleasant experience, connecting you effortlessly to destinations like Taipei and beyond.

Business Class
For travelers seeking enhanced comfort and privacy, Business Class provides a premium experience tailored to the needs of the modern flyer. Located at the front of the cabin, these seats are typically arranged in a 2-2 configuration, offering generous width and ample legroom to stretch out and relax. Passengers in this cabin enjoy personalized service, including a welcome drink upon boarding and priority meal choices. It is an ideal environment for working or resting while en route to major commercial hubs like Beijing or Shanghai.

Economy Class
Economy Class on Air Macau is designed to maximize value without compromising on essential comforts. The cabin usually features a 3-3 layout with ergonomically designed seats that provide adequate pitch and recline for regional journeys. Whether you are heading to Bangkok for a holiday or visiting family in Hangzhou, the cheerful cabin atmosphere and attentive service make for a pleasant flight. The slimline seats on newer aircraft, such as the A320neo, further enhance personal space.

In-Flight Entertainment
To keep passengers entertained during the flight, Air Macau has modernized its entertainment offerings. On many aircraft, the airline provides an in-flight Wi-Fi entertainment system. This service allows travelers to connect their own smartphones, tablets, or laptops to the onboard network to access a variety of video programs, music, and magazines. This "Bring Your Own Device" concept ensures you have access to content tailored to your preferences while flying to destinations like Seoul or Tokyo.

Dining and Beverages
The airline takes pride in its catering service, often highlighting the culinary heritage of Macau alongside international favorites.

• Hot Meals: On flights of sufficient duration, passengers in both classes are treated to complimentary hot meals. The menus frequently feature a mix of Chinese and Western dishes.
• Light Snacks: On shorter hops, such as those to Kaohsiung, savory snacks or sandwiches may be served.
• Beverages: A selection of tea, coffee, juices, and soft drinks is available throughout the flight. Business Class passengers also have access to a curated selection of wines and alcoholic beverages.

Special Services
Air Macau is committed to making travel accessible and convenient for everyone.

• Families: Parents traveling with infants can request special assistance, and priority boarding is often available to help families settle in.
• Unaccompanied Minors: A dedicated service is available for children traveling alone, ensuring they are supervised and cared for from check-in to arrival.
• Special Assistance: Passengers with reduced mobility or specific medical needs can arrange for wheelchair services and other support. It is recommended to request these services at least 48 to 72 hours before your flight, especially for international routes to places like Da Nang or Jakarta.

Air Macau serves as a primary bridge between the Pearl River Delta and the rest of Asia, centering its operations at its headquarters and main hub in Macau. The airline's route network is heavily focused on connecting travelers to major economic and cultural centers in Mainland China, while also offering frequent flights to popular international destinations across Northeast and Southeast Asia.

Flying with Air Macau opens up seamless connections across Asia through its vibrant hub in Macau. Whether you are traveling for business or leisure, a few strategic steps can help ensure a smooth and cost-effective journey for your upcoming trip.

To secure the best fares, try to book your tickets at least 2 to 3 months in advance. Prices tend to rise significantly during major regional holidays, especially Chinese New Year and Golden Week, given the airline's focus on Greater China. If you are planning a trip to popular destinations like Taipei or Beijing, flying mid-week often results in cheaper tickets compared to weekends.

Keep an eye out for seasonal promotions on the official website or through travel aggregators. Air Macau frequently offers special rates on high-frequency routes, such as those to Bangkok or Hangzhou. Signing up for their newsletter is a great way to receive instant notifications about flash sales and exclusive offers.

Save time at the airport by utilizing the online check-in feature. This service generally opens 24 hours prior to departure, allowing you to confirm your details and avoid long queues at the counters. This is particularly useful if you are traveling with carry-on luggage only and want to proceed directly to security.

For the most comfortable flight, selecting your seat in advance is highly recommended. If you enjoy scenic views, especially when approaching coastal destinations like Da Nang, opt for a window seat. If you prefer quicker access to the aisle or extra legroom, reserve your spot early during the booking process, though note that some specific seats may incur a small fee.

Download the Air Macau mobile app to manage your booking on the go. It provides real-time flight status updates, easy check-in capabilities, and allows you to store your mobile boarding pass, reducing the need for paper documents. Finally, always consider purchasing comprehensive travel insurance to cover potential flight delays, baggage issues, or medical emergencies, ensuring you travel with peace of mind.

Founding and Early Operations
Air Macau was established on September 13, 1994, as the dedicated flag carrier for the territory, coinciding with the development of the city's aviation infrastructure. The airline officially took to the skies on November 9, 1995, inaugurating commercial service just as the Macau International Airport opened its doors. In its fledgling years, the carrier played a pivotal role in ending the region's reliance on Hong Kong for air travel, providing the local population and businesses with direct access to the world.

The Cross-Strait Era
For more than a decade, Air Macau held a unique and strategic position in Asian aviation history. Before the establishment of direct flights between Taiwan and Mainland China in 2008, the airline served as a primary bridge for travelers crossing the strait. It pioneered the "one plane, through flight" model, allowing passengers traveling between Taipei or Kaohsiung and major mainland cities to remain on the same aircraft during a brief stopover in Macau. This transit traffic was the backbone of the airline's early profitability and growth.

Strategic Shift and Ownership
The landscape changed significantly after 2008 when direct cross-strait flights became a reality. To adapt, the airline underwent a major strategic transformation, shifting its focus from being a transit carrier to becoming a destination carrier. The goal evolved to bringing tourists directly to the city's world-class resorts and heritage sites. During this period, the airline's ties with its parent company strengthened; today, it operates as a subsidiary of Air China. This partnership has provided robust operational support and seamless integration into a vast network across Beijing, Shanghai, and other key hubs.

Fleet Evolution
Throughout its history, the airline has maintained an all-Airbus fleet to ensure operational efficiency and consistency. In the early years, the carrier utilized A320 and A321 aircraft to serve its regional network. In recent years, a significant modernization program was launched with the introduction of the Airbus A320neo and A321neo. These next-generation aircraft have allowed the carrier to reduce its environmental footprint while offering passengers enhanced cabin comfort and extended range for longer routes.

Expansion and Modern Network
With its new strategic focus, Air Macau aggressively expanded its international footprint beyond the Greater China region. The airline launched routes to popular leisure destinations in Northeast and Southeast Asia, establishing regular services to Seoul, Tokyo, and Osaka. Further diversification saw the addition of flights to Bangkok, Da Nang, and Singapore. Today, the carrier continues to innovate, focusing on service quality and punctuality as it solidifies its status as a boutique airline connecting the Pearl River Delta to the wider Asian continent.