Beijing Capital Airlines

Beijing Capital Airlines, often referred to simply as Capital Airlines, acts as a dynamic bridge connecting China's vibrant cities with key international destinations. Evolving from its origins in charter aviation to become a prominent commercial carrier, the airline is dedicated to providing accessible and comfortable travel options for a diverse range of passengers. With a distinct emphasis on blending value with modern service standards, it offers a reliable gateway for exploring the rich cultural heritage and scenic landscapes of the region.

History and Growth
Originally established in 1995 as Deer Jet Airlines, the company underwent a significant rebranding in 2010 to become Beijing Capital Airlines. Since then, it has rapidly expanded its footprint, operating under the HNA Group umbrella. The airline has positioned itself as a leisure-oriented carrier, specifically targeting the growing tourism market within China and expanding into international routes to connect travelers with global hubs.

Fleet and Safety
The airline prides itself on operating one of the younger fleets in the industry, consisting primarily of Airbus aircraft. The fleet includes the efficient Airbus A320 family for domestic and short-haul regional flights, as well as Airbus A330 wide-body jets designed for longer international journeys. This modern lineup ensures a quieter, more fuel-efficient, and comfortable experience for passengers. Beijing Capital Airlines maintains a strong commitment to safety, adhering to rigorous international maintenance standards and operational protocols.

Network and Key Destinations
Focused on connecting major metropolitan areas with popular tourist destinations, the airline's network is robust. From its key base in Hangzhou, it facilitates numerous connections across the country. Travelers frequently use the airline to reach the tropical beaches of Sanya and Haikou, or to explore the historic wonders of Xian and Beijing. The route map also heavily features scenic destinations such as Lijiang and the cultural hub of Chengdu, making it a preferred choice for vacationers.

Service and Values
The carrier's mission revolves around making air travel more approachable without compromising on quality. Passengers can expect a friendly cabin crew and a service model that balances affordability with essential comforts. Whether flying for business in Nanjing or leisure in Guilin, Beijing Capital Airlines strives to deliver a pleasant and punctual journey.

For travelers in the United Arab Emirates, connecting with Beijing Capital Airlines is primarily managed through their international digital channels and global customer service centers. While the airline does not currently maintain a dedicated local branch or walk-in office within the UAE, their international support team is equipped to assist with reservations, flight changes, and general inquiries in English.

Official Website
For the most direct access to flight schedules, bookings, and manage-my-booking features, passengers should visit the official international website. This platform allows you to handle most travel needs from the comfort of your home in Dubai or Abu Dhabi.

• Official Website: https://intl.jdair.net

Contact Information
As there is no local helpline specifically for the UAE, customers are advised to contact the global service hotline. Please note that international calling rates may apply when dialing from the UAE.

• Customer Service (International Hotline): +86 898 95375 (English language service available)
• Ticket Booking & Reservations: +86 898 95375
• Email Inquiries: intl_b2c@jdair.net
• Service Complaint Email: 95071999intl@hnair.com

Social Media
You can also follow Beijing Capital Airlines on social media platforms for the latest updates, news, and travel inspiration.

• Facebook: https://www.facebook.com/BeijingCapitalAirlines
• Instagram: https://www.instagram.com/capitalairlines_jd

Local Offices
Note for UAE Residents: Currently, Beijing Capital Airlines does not operate a physical office or ticketing counter in the United Arab Emirates (such as in Dubai or Abu Dhabi). All ticketing and customer service matters should be directed to the international contacts listed above or handled via the official website.

Emergency & 24/7 Support
For urgent matters, including immediate flight changes or cancellations, the global hotline is available to assist passengers around the clock.

• 24/7 Global Support: +86 898 95375

Planning your packing is an essential part of any trip, and understanding the baggage policies of Beijing Capital Airlines will ensure your journey begins smoothly. The airline provides clear guidelines for both carry-on and checked luggage, balancing passenger needs with safety regulations. Whether you are flying domestically within China or connecting to an international destination, knowing your allowance in advance can help you avoid unexpected fees at the airport.

Carry-On Baggage Allowance
For most Economy Class passengers, Beijing Capital Airlines allows one piece of carry-on luggage. The weight limit is typically 5 kg (approx. 11 lbs) for domestic flights and may be slightly higher for international routes, depending on the specific ticket class. The dimensions generally must not exceed 20 x 40 x 55 cm to ensure the bag fits in the overhead compartment. Business Class passengers usually enjoy a more generous allowance, often permitted two pieces with the same size restrictions. In addition to your main carry-on, you may bring a small personal item such as a handbag, laptop bag, or briefcase.

Checked Baggage Guidelines
Your checked baggage allowance varies significantly based on your route and fare class.

• Domestic Flights: For flights within China, such as the popular route from Wuhan to Sanya, Economy Class passengers typically receive a free baggage allowance of 20 kg. Business Class travelers are generally allowed 30 kg.
• International Flights: The airline often uses the piece concept for international travel. Economy passengers may be allowed one or two bags (usually 23 kg each), while Business Class often includes two heavier bags (up to 32 kg each).
• Low-Fare Tickets: Be aware that some promotional or "light" fares may not include a complimentary checked baggage allowance. Always check your specific ticket conditions before packing.

Excess Baggage Fees
If your luggage exceeds the weight or size limits, excess baggage fees will apply. These charges vary depending on the flight duration and the weight of the overage. For example, if you are traveling from Chongqing to Hangzhou and have extra luggage, it is highly recommended to purchase additional allowance online in advance, as airport counter rates are typically higher than prepaid rates.

Special Baggage
Beijing Capital Airlines accommodates special items such as sports equipment and musical instruments.

• Sports Equipment: Items like golf clubs, skis, or bicycles can often be transported as checked baggage. They usually count towards your free baggage allowance. If they exceed the allowance, special overweight or oversized fees will be charged.
• Musical Instruments: Small instruments can be carried on board if they fit within the cabin dimensions. Larger instruments, such as a cello, may require the purchase of an extra seat or must be checked in as fragile baggage.

Restricted and Prohibited Items
Safety is a top priority, and there are strict rules regarding hazardous materials.

• Lithium Batteries & Power Banks: These must never be placed in checked luggage. They must be carried in your cabin baggage, clearly labeled with their capacity (usually under 100Wh), and turned off.
• Lighters and Matches: On flights departing from or traveling within China, lighters and matches are strictly prohibited in both carry-on and checked baggage.
• Liquids (LAGs): For international flights, liquids in carry-on bags must be in containers of 100ml or less, placed in a transparent re-sealable plastic bag. On domestic flights, regulations can be stricter, often prohibiting liquids in carry-on entirely except for small cosmetic samples.

Tips for Efficient Packing
To make your travel experience with Beijing Capital Airlines seamless, weigh your bags at home to ensure they are within the limits. Label all your luggage with your name and contact details. If you are flying on a busy route like Harbin to Sanya, keeping essential items and valuables in your carry-on is a smart move in the unlikely event that checked bags are delayed.

Beijing Capital Airlines understands that pets are cherished family members and strives to accommodate their travel needs whenever possible. While policies prioritize the safety and comfort of all passengers, the airline provides options for transporting cats and dogs, primarily ensuring they reach their destination securely. Travelers are encouraged to review these guidelines early, as space for animals is limited and regulations can be strict.

Transport Options

In Cabin (Carry-on)
Generally, pets are not permitted in the passenger cabin on Beijing Capital Airlines flights, with the exception of trained service dogs assisting passengers with disabilities. However, on select domestic routes or during special "Pet Flight" events, small pets may be allowed. When permitted:

• Carrier Dimensions: Must fit under the seat in front of you, typically not exceeding 35×28×24 cm.
• Weight Limit: The total weight of the pet and carrier is usually limited to 5 kg.
• Allowed Pets: Domesticated cats and dogs.
• Breed Restrictions: Aggressive breeds and snub-nosed animals are often restricted to minimize health risks.
• Limit: Usually one pet per passenger and a limited number of pets per flight.

In Cargo Hold (Checked Baggage)
This is the standard method for transporting pets on most flights. Animals travel in a pressurized, temperature-controlled section of the cargo hold.

• Container Requirements: A rigid, well-ventilated plastic or fiberglass crate with a secure metal door.
• Size Limits: The pet must be able to stand, turn around, and lie down naturally; the crate must not exceed the cargo door dimensions.
• Temperature: Pets may not be accepted if the temperature at departure or arrival is extreme (below -12°C or above 30°C).
• Documentation: A "Live Animal" label must be affixed to the crate, and water/food containers must be accessible.

As Cargo
For very large animals or when the animal is traveling alone (unaccompanied), they must be shipped as cargo.

• Requirement: Necessary for animals and crates exceeding checked baggage weight limits (often over 32 kg or 45 kg depending on the route).
• Booking: Must be arranged through the airline's cargo department or a freight forwarder.
• Special Handling: Strict ventilation and handling protocols apply to ensure animal welfare.

Required Documentation
Failure to present valid documents will result in the refusal of carriage. Always prepare the following:

• Animal Quarantine Certificate: Issued by authorized animal health supervision agencies.
• Vaccination Certificate: Proof of valid immunity against rabies and other diseases.
• Pet Passport: Required for international travel.
• Health Certificate: A veterinary certificate issued within a specific timeframe (usually 7-10 days) before the flight.
• International Permits: Specific entry permits for the destination country (e.g., UAE import permits).

Service Costs
Fees for transporting pets are not included in the free baggage allowance and are charged based on weight and route.

• In-Cabin Fee: Specific flat rates apply where service is available; service dogs usually travel free of charge.
• Cargo Hold Fee: Typically calculated based on the total weight (pet + crate) usually charged at 1.5% of the full economy fare per kilogram for domestic flights.
• Route Variations: Prices differ for domestic routes like Hangzhou to Kunming versus international sectors.

Preparation Tips
To ensure a smooth journey for your furry friend, follow these preparation steps:

• Acclimatization: Let your pet get used to the crate weeks before the flight to reduce anxiety.
• Feeding: Feed your pet a light meal 4-6 hours before departure; do not feed them right before flying to prevent motion sickness.
• Hydration: Ensure the pet is well-hydrated, and attach a water bowl to the inside of the crate door.
• Comfort: Place an absorbent pad at the bottom of the crate; do not leave leashes or toys inside that could pose a choking hazard.

Restrictions
For safety reasons, Beijing Capital Airlines enforces strict bans on certain animals and breeds.

• Prohibited Breeds (Brachycephalic): Snub-nosed dogs (e.g., Pugs, Bulldogs, Boxers) and cats (e.g., Persians) are typically banned from checked baggage due to breathing difficulties at high altitudes.
• Dangerous Dogs: Breeds classified as aggressive (e.g., Pit Bulls, Tosas) are not accepted.
• Condition: Pregnant females, nursing mothers, and pets under 6 months old are generally not accepted.
• Health: Animals appearing sick, injured, or in distress will be refused carriage.

Important: Pet travel regulations are subject to frequent changes based on aircraft type and local laws. It is critical to contact Beijing Capital Airlines directly at least 48 hours before your flight to confirm space availability and specific requirements.

Loyalty Program

Beijing Capital Airlines is a proud member of the Fortune Wings Club, a comprehensive global loyalty program shared by several carriers under the HNA Group, including Hainan Airlines and Tianjin Airlines. This shared membership allows travelers to earn points and enjoy benefits across a wide network of airlines, making it highly valuable for anyone planning frequent travel within China or to its international destinations. The program is designed to reward loyal passengers with exclusive privileges that make every journey smoother and more comfortable.

Membership Tiers
The Fortune Wings Club is structured into four main tiers, with status determined by the number of qualifying segments flown or status qualifying points (SQP) earned within a calendar year. Moving up the ranks unlocks progressively valuable rewards.

• Fortune Wings Card (Base): The entry-level tier offering basic member privileges and the ability to redeem points.
• Silver Card: Offers priority check-in, priority boarding, and extra baggage allowance.
• Gold Card: Includes access to VIP lounges, priority baggage handling, and a generous tier bonus on points earned.
• Platinum Card: The highest status, featuring guaranteed seat availability, domestic complimentary upgrades (subject to availability), and the highest points bonus.

Earning Points
Members can accumulate Fortune Wings points through various activities, turning travel expenses into future rewards.

• Flights: Earn points based on the distance flown and the fare class purchased on Beijing Capital Airlines and other member carriers.
• Partner Airlines: Accumulate points when flying with HNA Group affiliated airlines like Hainan Airlines, Tianjin Airlines, and Lucky Air.
• Hotels and Cars: Earn points through bookings with global hotel chains and car rental partners associated with the program.
• Shopping and Finance: Co-branded credit cards and spending with participating lifestyle partners also contribute to your balance.

Redeeming Points
The flexibility of the Fortune Wings Club allows members to use their points for a variety of travel and lifestyle needs.

• Award Flights: Redeem points for tickets on Beijing Capital Airlines and all member airlines.
• Cabin Upgrades: Use points to upgrade from Economy to Business class for a more luxurious journey.
• Excess Baggage: Pay for extra luggage fees using your accumulated points instead of cash.
• Lifestyle Awards: Exchange points for merchandise, car rentals, or hotel stays through the Fortune Wings Club online mall.

Alliance and Partnerships
While Beijing Capital Airlines is not a member of the three major global airline alliances (Star Alliance, SkyTeam, or oneworld), the Fortune Wings Club functions as a powerful internal network.

• HNA Group Network: Seamless benefits across Hainan Airlines, Grand China Air, Tianjin Airlines, Hong Kong Airlines, and Lucky Air.
• Interline Partners: The program occasionally maintains bilateral agreements with other international carriers for specific routes.

How to Join
Joining the Fortune Wings Club is free, simple, and open to travelers worldwide.

• Online Registration: Sign up via the official Beijing Capital Airlines website or the Fortune Wings Club portal.
• Instant Status: New members receive a digital card immediately and can start earning points on their very first flight.
• Manage Account: Use the mobile app or website to track your points balance and missing mileage claims.

Flying with Beijing Capital Airlines offers a blend of efficiency, modern comfort, and distinct Chinese hospitality. Whether you are embarking on a short domestic hop or a longer international journey, the airline strives to provide a pleasant experience tailored to the needs of diverse travelers. The cabin service is designed to be attentive and welcoming, ensuring that passengers arrive at their destination feeling refreshed.

Service Classes
Beijing Capital Airlines primarily operates a two-class configuration on its aircraft, catering to both budget-conscious travelers and those seeking extra luxury.

• Economy Class: Designed for value and practicality, the Economy cabin features ergonomic seats with standard recline and adjustable headrests. On the airline's Airbus A320 fleet, the layout is typically 3-3, while the wide-body A330 aircraft used for busier routes offer a spacious 2-4-2 configuration. Passengers can expect a comfortable seat pitch suitable for regional travel.
• Business Class: For travelers desiring more space and privacy, Business Class offers a premium experience. On the Airbus A330, passengers often enjoy lie-flat or angled lie-flat seats in a 2-2-2 arrangement, perfect for resting on longer flights. Benefits include priority check-in, access to lounges (where available), a generous baggage allowance, and a dedicated cabin crew to attend to your needs.

In-Flight Dining
The culinary experience on board reflects the airline's roots, featuring a selection of Chinese and Asian-inspired dishes.
On flights with sufficient duration, such as the route from Hangzhou to Kunming, passengers are typically served hot meals that may include rice or noodle dishes accompanied by seasonal vegetables and fruits. On shorter sectors, complementary snacks and beverages are provided.
Special Dietary Needs: Passengers with specific dietary requirements, such as vegetarian or religious meal preferences, are encouraged to request special meals at least 24 hours in advance through the airline's customer service or official website.

Entertainment and Connectivity
In-flight entertainment options vary by aircraft type.
Passengers flying on the wide-body Airbus A330 fleet generally have access to personal seatback screens featuring a selection of movies, TV shows, and music to pass the time. On the narrow-body A320 fleet, which serves many domestic routes like Wuhan to Sanya, entertainment is often provided via overhead screens or audio channels. It is recommended that travelers bring their own devices, tablets, or books to ensure personalized entertainment, especially on regional flights where Wi-Fi service may not be available.

Seat Comfort and Amenities
To enhance passenger comfort, soft blankets and pillows are available on request, particularly on night flights or long-haul sectors. In Business Class, travelers are provided with premium amenity kits, slippers, and high-quality bedding to ensure a restful journey. The cabin interiors are modern and well-maintained, often featuring mood lighting on newer aircraft to help reduce jet lag and create a relaxing atmosphere.

Special Services
Beijing Capital Airlines is committed to making travel accessible for everyone.
Unaccompanied Minors: The airline offers a dedicated service for children traveling alone, ensuring they are supervised from check-in until they are handed over to their guardian at the destination.
Assistance for Passengers with Disabilities: Comprehensive support is available for passengers with reduced mobility, including wheelchair assistance and priority boarding. To ensure availability, these services should be booked at the time of ticket purchase or well in advance of the flight.

Beijing Capital Airlines operates a comprehensive route network that connects travelers to some of China's most sought-after destinations. With its primary hub located in Hangzhou, the airline facilitates convenient travel between major metropolitan areas and scenic resort regions. The flight schedule is particularly strong on routes serving cultural centers and tropical getaways, ensuring diverse options for every type of explorer.

Securing the best fares with Beijing Capital Airlines often comes down to timing and flexibility. To find the most attractive prices, it is generally recommended to book your tickets at least 3 to 4 weeks in advance. This is particularly important for popular routes, such as the frequent connections between Chengdu and Beijing, where demand can be high. Keeping your travel dates flexible by a few days can also reveal significantly lower fares, especially if you avoid flying on major holidays or weekends.

Travelers looking for deals should keep an eye on the airline's seasonal promotions. Whether you are planning a business trip from the airline's main hub in Hangzhou to Kunming or a leisure getaway, subscribing to newsletters or setting up price alerts can help you catch flash sales. For those looking to explore tropical destinations, such as flying from Wuhan or Xian to the sunny beaches of Sanya, checking prices during the shoulder season can result in substantial savings.

To ensure a smooth journey, take advantage of the online check-in services. This feature usually opens 24 to 48 hours before departure and allows you to select your preferred seat and obtain your boarding pass digitally, saving you valuable time at the airport. Using the Beijing Capital Airlines mobile app is highly recommended for managing your booking on the go; it provides real-time flight updates and easy access to your itinerary, which is helpful for busy routes like Nanjing to Haikou.

When finalizing your booking, consider purchasing seat selection options early if you have a preference for window seats or need extra legroom. Additionally, investing in comprehensive travel insurance is a wise decision for international travelers. It protects against unexpected cancellations, baggage delays, or medical emergencies, providing peace of mind as you travel to destinations ranging from Zhengzhou to Lijiang or anywhere else across their network.

The story of Beijing Capital Airlines is one of transformation and strategic adaptation, evolving from a niche charter operator into one of China's significant commercial carriers. Its journey reflects the broader rapid development of the Chinese aviation industry over the past few decades, marked by a shift towards making air travel more accessible for both leisure and business travelers.

Founding and Early Roots
The airline traces its origins back to 1995, when it was established as Deer Jet Airlines. In its early years, the company did not operate as a standard commercial airline; instead, it focused on specialized aviation services, including charter flights, business jet operations, and air rescue missions. For over a decade, Deer Jet built a reputation for reliability and exclusivity in the private aviation sector, laying a strong operational foundation for its future transformation.

The 2010 Rebirth and Restructuring
A pivotal moment in the company's history occurred in 2010. Recognizing the booming demand for commercial air travel and tourism within China, the HNA Group partnered with the Beijing Municipal Government to restructure the airline. This collaboration resulted in a comprehensive rebranding, and Beijing Capital Airlines was officially born. This strategic move transitioned the carrier from a charter operator to a full-service commercial airline, aiming to serve the general public with a focus on the burgeoning tourism market.

Fleet Evolution and Expansion
Following its restructuring, the airline embarked on an aggressive fleet expansion program. Moving away from the diverse, smaller aircraft of its charter days, Beijing Capital Airlines standardized its fleet around Airbus technology. The introduction of the Airbus A320 family became the backbone of its domestic network, allowing for efficient operations across China. To support its growing international ambitions, the airline later introduced wide-body Airbus A330 aircraft. This addition was a significant milestone, enabling the carrier to launch long-haul routes and connect passengers to destinations beyond Asia.

Network Growth and Strategic Hubs
Throughout the last decade, the airline has steadily expanded its route map. While maintaining a strong presence in the capital, it established Hangzhou as a primary operational hub, allowing it to capture the high demand from the Yangtze River Delta region. The airline strategically focused on linking major cities like Chengdu and Xian with popular tourist destinations, carving out a niche as a preferred carrier for vacationers.

Modern Developments
In recent years, Beijing Capital Airlines has continued to innovate to meet modern travel standards. A major development was the commencement of operations at the state-of-the-art Beijing Daxing International Airport (PKX). This move not only improved the passenger experience with world-class facilities but also opened up new slots for network optimization. Today, the airline continues to refine its services, focusing on safety, punctuality, and a younger, eco-friendly fleet to serve a global audience.