Discover Airlines

Eurowings Discover is not just an airline, but your trusted guide to the world of unforgettable travel, created specifically to serve popular leisure routes. As part of the prestigious Lufthansa Group, this carrier skillfully combines high German quality standards with a light and relaxed holiday atmosphere that can be felt the moment you step on board. The company's main mission is to connect Germany's key transport hubs with the most desirable sunny resorts and exotic corners of the planet, ensuring comfort at every stage of the journey.

History and Development

The airline began its operational activities in the summer of 2021, occupying an important niche for leisure travel within the Lufthansa Group. The goal of creating Eurowings Discover was to offer a high-quality product for travelers heading on long and medium-haul holidays. Despite the brand's youth, the carrier quickly integrated into the global network, utilizing the infrastructure of its base airports in Frankfurt and Munich.

Flight Geography

The company's route network is focused exclusively on holiday destinations. The schedule harmoniously combines short flights to the Mediterranean coast and transatlantic crossings. Among the most popular destinations are sunny Palma in Mallorca and resorts in the Canary Islands, such as Las Palmas and Santa Cruz de Tenerife. For lovers of distant travels, the airline offers flights to Windhoek (Namibia), the entertainment capital of the world Orlando, as well as Punta Cana and Mexican Cancun. Flights to Egyptian Hurghada are also in high demand.

Fleet and Safety

The Eurowings Discover fleet consists of time-tested Airbus liners. Wide-body Airbus A330 aircraft are used on long-haul flights, offering various service classes, including comfortable Business Class and Premium Economy. For medium-range routes, aircraft from the Airbus A320 family are utilized. The company's priority is safety: all aircraft are maintained in accordance with the strict technical regulations of the Lufthansa Group, guaranteeing flight reliability.

To contact Eurowings Discover (which recently began operating under the Discover Airlines brand), passengers have access to several convenient channels. Since the carrier is fully integrated into the Lufthansa Group structure, many service issues, including check-in and booking management, can be resolved through the group's general platforms, although the company also has its own dedicated support line.

Official Website

Current information, schedules, and feedback forms can be found on the website: discover-airlines.com

Contact Details

• Official Website: discover-airlines.com
• Customer Service Centre (Germany/International): +49 (0) 69 86 798 200 (daily from 08:00 to 22:00 CET).
• Support Service in the USA: +1 833 737 1414 (daily from 08:00 to 22:00 EST).
• Ticket Booking: Carried out through the general service centre or online.
• Email: Direct support via email is not provided. To send requests, use the contact form in the "Contact" section on the official website.
• Mobile App: There is no proprietary app. For flight check-in and ticket management, use the Lufthansa app (available on the App Store and Google Play).

Social Media

You can follow news and special offers on the official pages (search under the brand Discover Airlines):

• Instagram
• Facebook
• LinkedIn

Offices and Representatives

• Headquarters: Discover Airlines, Hugo-Eckener-Ring 1, FAC, Building 234, 60549 Frankfurt am Main, Germany.
• At Airports: Check-in and service counters are often combined with Lufthansa. Look for Discover Airlines logos or contact Lufthansa staff in Frankfurt am Main and Munich.

Important Information

Contact details and call centre operating hours are subject to change. We strongly recommend checking current phone numbers in the "Help & Contact" section on the official website before calling. Wait times may increase during peak holiday seasons.

Proper baggage preparation is the key to a stress-free start to your holiday. Eurowings Discover (often operating under the Discover Airlines brand) adheres to the high standards of the Lufthansa Group, ensuring transparent and understandable rules for transporting belongings. However, to avoid unnecessary expenses at the airport, it is important to familiarize yourself in advance with the allowances that depend on your fare and class of service.

Cabin Baggage Allowances

The quantity and weight of hand luggage you can take with you into the aircraft cabin are strictly regulated. This is necessary to ensure the comfort and safety of all passengers on board.

• Economy and Premium Economy Classes: One piece of hand luggage weighing up to 8 kg is permitted.
• Business Class: Passengers may take two pieces of hand luggage, each weighing up to 8 kg.

The maximum dimensions for a cabin suitcase are 55 x 40 x 23 cm. In addition to this, every passenger is entitled to bring one small personal item (e.g., a laptop bag or handbag) free of charge with dimensions not exceeding 40 x 30 x 10 cm. If you are departing from major hubs such as Frankfurt am Main or Munich, be prepared for a thorough check of dimensions at the check-in counter or gate.

Checked Baggage: Limits and Classes

Free baggage allowances vary depending on the fare you choose. The "piece concept" system works as follows:

• Economy Light: The most budget-friendly fare, which does not include free checked baggage. It can be purchased separately.
• Economy Standard: Includes 1 piece of baggage weighing up to 23 kg.
• Premium Economy: Allows you to take 2 pieces of baggage of 23 kg each.
• Business Class: The most generous conditions — 2 pieces of baggage weighing up to 32 kg each.

The maximum size of the suitcase (sum of three dimensions: length + width + height) must not exceed 158 cm. Suitcases exceeding this size or the weight of 32 kg are processed as cargo.

Excess Baggage

If your belongings exceed the established limits for weight or quantity, the airline charges an additional fee. Rates depend on the route (for example, a flight to Palma will cost less than a transatlantic flight to Cancun). Important tip: pay for extra baggage in advance online or via the mobile app — this is significantly cheaper than paying directly at the airport before departure.

Sports Equipment and Special Items

Since Eurowings Discover specializes in leisure destinations, the transport of sports equipment is very popular here. Skis, snowboards, surfboards, or diving gear can be transported free of charge if they fit within your baggage allowance (by weight and number of pieces, except for the Light fare). If the equipment exceeds the allowance, a surcharge will apply.

Musical instruments can be carried in the cabin if they fit in the overhead compartment (e.g., a violin). For larger instruments (cello), it is necessary to book a separate seat in the cabin. Always notify the airline about special baggage in advance via the call centre.

Prohibited and Restricted Items

For safety purposes, there are strict restrictions on the contents of your bags:

• Prohibited in cabin baggage: Sharp and cutting objects (scissors, penknives), liquids in containers larger than 100 ml (they must be packed in a transparent bag with a volume of no more than 1 litre).
• Prohibited in checked baggage: Portable chargers (Power Banks), electronic cigarettes, and spare lithium batteries. These items can be carried only in cabin baggage.
• Strictly prohibited everywhere: Explosives, flammable liquids, fireworks, and other dangerous materials.

Tips for Efficient Packing

To ensure your flight goes smoothly, follow these simple recommendations:

Firstly, always weigh your suitcase at home before leaving for the airport to avoid stress at the check-in counter. Secondly, remove all old tags and barcode stickers from previous trips from your suitcase — this eliminates errors by the automatic sorting system. Finally, always put valuable items, documents, medication, and keys in your hand luggage. If your suitcase is delayed, you will not be left without essential items.

Traveling with a pet requires careful preparation, but Eurowings Discover strives to make this process as comfortable as possible. Following the high standards of the Lufthansa Group, the airline permits the transport of cats and dogs both in the cabin and in the cargo hold, provided all safety and veterinary control requirements are met. The main rule is to take care of booking a space for the animal in advance, as quotas on each flight are strictly limited.

Transport Options

In the Aircraft Cabin (PETC)

This option is suitable for small animals that can travel with you at your feet. This is the least stressful method for the pet, as they are constantly under your supervision.

• Permitted animals: Only small dogs and cats.
• Maximum weight: Up to 8 kg (including the weight of the carrier itself).
• Carrier dimensions: Maximum dimensions of a soft carrier bag are 55 x 40 x 23 cm.
• Carrier requirements: It must be soft, close with a zipper, have ventilation, and a waterproof bottom. The animal must be able to stand up and turn around inside.
• Limit: Usually one pet per passenger (in one carrier).

In the Cargo Hold (AVIH)

If your pet weighs more than 8 kg or the carrier exceeds hand luggage dimensions, it will fly in a special air-conditioned section of the cargo hold. This is safe, as conditions there are similar to those in the cabin.

• Container requirements: A rigid plastic container complying with IATA standards, with a secure lock (not clips) and attached bowls for food and water.
• Container size: The animal must be able to stand freely without its head touching the roof, turn around, and lie down in a natural position.
• Temperature restrictions: When departing from hubs such as Frankfurt am Main or Munich, animals may not be accepted if the air temperature is extremely high or low.
• Documents: Originals of all veterinary documents are attached to the container.

As Cargo

In some cases, transport as checked baggage is not possible, and the animal is processed through the cargo terminal (usually Lufthansa Cargo).

• When required: For very large animals, when flying without the owner's accompaniment, or to countries with particularly strict entry rules (e.g., UK, Ireland).
• Procedure: Requires separate processing through a cargo agent and handing over the animal at the airport cargo terminal several hours before departure.

Necessary Documents

Without a complete package of documents, the animal will not be allowed on the flight. Ensure you have:

• Veterinary Passport: International standard (for EU — EU Pet Passport).
• Identification: Microchip (mandatory) or a clear tattoo (for older animals).
• Vaccinations: Valid rabies vaccination (administered at least 21 days before departure and no more than a year ago).
• Health Certificate: Form No. 1 or an international health certificate (validity periods depend on the destination country).
• Additionally: Antibody titre tests (for some countries outside the EU).

Service Costs

Animal transport is not included in the free baggage allowance and is paid for separately. Prices are indicative and depend on flight zones:

• In the cabin: Approximately from 50 to 70 EUR per flight segment.
• In the cargo hold: Approximately from 100 to 200 EUR per segment (depends on the cage size).
• Payment: Usually made at check-in at the airport, but booking a space in advance is mandatory.

Preparation Tips

To ensure a calm flight, start preparing in advance:

• Accustomization to the cage: Allow the pet to get used to the carrier at home several weeks before the flight.
• Container bottom: Line it with an absorbent pad and place a familiar item with the scent of home.
• Feeding: Do not feed the animal a heavy meal less than 4 hours before departure, but provide water.
• Sedatives: Do not give sedatives without a strict recommendation from a veterinarian, as at altitude they can cause an unpredictable reaction in the body.

Restrictions and Exceptions

There are important restrictions to know before buying a ticket:

• Brachycephalic breeds: Dogs and cats with flattened faces (Pugs, Bulldogs, Persian cats) are often prohibited from transport in the cargo hold due to the risk of respiratory problems.
• Dangerous breeds: Fighting dogs may only be transported in special reinforced cages or only as cargo.
• Age: Animals younger than 12-15 weeks are usually not permitted for transport due to the lack of a rabies vaccination.
• Guide dogs: Transported free of charge in the aircraft cabin regardless of weight, provided there are documents confirming the status of a service dog.

Attention: Animal entry rules depend on the legislation of the country of arrival. We strongly recommend contacting the Eurowings Discover / Discover Airlines call centre to clarify details and book a space for your pet immediately after purchasing a ticket.

Eurowings Discover (brand Discover Airlines) passengers automatically become members of one of the largest and most beneficial loyalty programmes in Europe — Miles & More. Since the airline is a subsidiary of the Lufthansa Group, travellers can earn and redeem miles just as easily as on flights of the parent company, enjoying privileges around the world.

Membership Levels and Privileges

Status in the programme depends on the number of qualifying Points accumulated and opens access to exclusive services:

• Member: The basic level allowing you to earn miles from the first flight and exchange them for awards.
• Frequent Traveller (Silver): Increased baggage allowance, access to Lufthansa Group business lounges, and priority check-in.
• Senator (Gold): Booking guarantee, priority baggage delivery, and access to Star Alliance partner lounges.
• HON Circle (Platinum/Elite): The highest status with limousine service, access to the First Class terminal, and a personal assistant.

How to Earn Miles

The accumulation system is flexible and allows you to receive bonuses not only in the sky but also on the ground:

• Flights: Miles are credited for every flight, whether it's a short trip to Mallorca or a long-haul flight to Windhoek.
• Partners: Book hotels, rent cars, or order transfers through programme partners.
• Credit Cards: Pay for daily purchases with co-branded Miles & More cards to top up your account.
• Everyday Spending: Earn miles for purchases in duty-free shops and at numerous retail partners.

How to Spend Miles

Accumulated points are your currency for new experiences and comfort:

• Award Tickets: Issue free flights on Eurowings Discover and other group airlines.
• Class Upgrades: Use miles for an upgrade (for example, move to Business Class on the way to Cancun).
• Worldshop: Pay with miles for branded goods, from suitcases to electronics, in the online store.
• Charity and Gifts: Donate miles to social projects or gift them to friends.

Participation in Alliances

Thanks to its affiliation with the Lufthansa Group, the Miles & More programme is closely linked to the global Star Alliance. This means that status members receive privileges when flying with a wide range of airlines.

• Key Partners: Lufthansa, SWISS, Austrian Airlines, Brussels Airlines.
• Alliance Partners: United Airlines, Air Canada, TAP Air Portugal, and many others.

How to Join the Programme

Becoming a Miles & More member is simple and free. To do this, you need to fill out a short form on the official programme website or download the mobile app. You will immediately receive a membership number and a digital card, which can be added to your smartphone to earn miles on your very next ticket booking, for example, to Frankfurt am Main.

Service on board Eurowings Discover (Discover Airlines brand) is designed so that the feeling of a long-awaited holiday begins as soon as you take your seat. Based in Frankfurt am Main and Munich, the airline offers a thoughtful product that varies depending on the flight duration (short-haul flights on Airbus A320 or long-haul on Airbus A330). Passengers have access to three classes of service, each with its own unique benefits.

Economy Class

This is an excellent choice for rational travellers who value German quality. On long flights (for example, to Windhoek or Tampa), seats are equipped with adjustable headrests, and every passenger is provided with a blanket and pillow for a cosy sleep. The ticket price usually includes a hot meal and a choice of beverages. If you are flying short distances, for example, to sunny Palma or historic Dubrovnik, ergonomic seats await you, and delicious snacks and beverages can be purchased from the Onboard Bar menu (water and a signature cookie are often offered free as a welcome compliment).

For those who want more freedom of movement, the More Legroom option is available — seats with increased legroom (up to 87 cm on long flights), which can be booked for an additional fee.

Premium Economy

This class is available only on wide-body Airbus A330 liners operating flights across the ocean. Here you get significantly more personal space: wide seats with an increased recline angle and comfortable footrests. The seat pitch is about 96 cm, ensuring noticeably greater comfort compared to standard economy when flying to Cancun or Orlando. Additional bonuses include an amenity kit with useful essentials, a welcome drink before take-off, and meals served on porcelain tableware.

Business Class

The maximum level of comfort and service. On long-haul flights, seats convert into a fully flat bed up to 2 metres long. The cabin configuration ensures high privacy and direct aisle access for most seats. Passengers are offered an exquisite menu from chefs, a selection of premium beverages, and access to exclusive airport lounges.

On medium-haul flights (for example, to the popular Canary Islands: Las Palmas or Arrecife), Business Class consists of seats in the front section of the A320 cabin with a guaranteed empty middle seat for more space and privacy, as well as a full meal already included in the ticket price.

In-flight Entertainment and Connectivity

You won't be bored in flight, wherever you are heading. On all long-haul flights, every seat is equipped with an individual HD screen with an extensive collection of films, series, music, and games. On board Airbus A320s (flights across Europe and North Africa, for example, to Hurghada or picturesque Funchal), there are no screens in the seatbacks, but the innovative Onboard Cloud system is active. You can connect to it for free from your smartphone or tablet and enjoy entertainment content directly on your own device.

Special Services

Eurowings Discover pays special attention to families and passengers with special needs. For young travellers, a special children's menu is provided (must be ordered in advance) along with engaging entertainment kits so that travel time flies by. There is always the possibility to warm up baby food on board. Passengers with reduced mobility are provided with escort services at the airport and assistance with boarding and disembarking, which must be notified to the airline no later than 48 hours before departure.

The Eurowings Discover route network is carefully designed to connect travellers with the most desirable holiday spots around the world. The bulk of flights are operated from the main hub in Frankfurt am Main, from where aircraft depart both to sunny European islands and to the exotic shores of the Caribbean and Africa.

Travel with Eurowings Discover (operating under the Discover Airlines brand) promises to be comfortable if you take a little time to prepare. Being part of the Lufthansa Group, the airline offers high service standards, but there are a few nuances that can help you save money and avoid stress.

Best Time to Book

Since the airline specializes in leisure destinations, ticket prices are heavily dependent on seasonality. For popular summer routes, such as Palma or picturesque Dubrovnik, we recommend booking tickets 3–5 months before departure. If you are planning a long-haul trip, for example, to Windhoek or Orlando for the winter holidays, it is better to arrange the purchase even earlier — six months in advance. Last-minute deals are rare, as flights are often filled by organized tour groups.

How to Find Great Prices and Promotions

To catch the best fares, subscribe to the newsletter not only of Discover Airlines itself but also of Lufthansa. Sales (e.g., Black Friday or seasonal promotions) often apply to all group airlines. It is also worth checking prices when departing not only from Frankfurt am Main but also from Munich if your itinerary allows — sometimes the difference in cost can be significant.

Online Check-in and Mobile App

There is an important nuance here: Discover Airlines currently does not have its own fully featured app. For booking management, seat selection, and online check-in, use the Lufthansa website or mobile app. This is convenient, as all information about connecting flights (if you are flying with a transfer in Frankfurt or Munich) will be gathered in one place.

Online check-in usually opens 23 hours before departure. We strongly advise checking in immediately after the window opens, especially if you are flying in Economy Class and have not booked seats in advance. This will increase your chances of sitting next to your travel companions.

Tips for Seat Selection

On long-haul flights (e.g., to Cancun or Punta Cana), comfort plays a decisive role. If your budget allows, consider paying extra for More Legroom seats (with increased leg space). They are located at the front of the Economy Class cabin or by emergency exits. Remember that on medium-haul flights (e.g., to the Canary Islands: Las Palmas or Santa Cruz de Tenerife), Business Class consists of standard seats with a blocked middle seat, so sometimes it is more cost-effective to take a row by the emergency exit in Economy.

Travel Insurance

Since Eurowings Discover flies to exotic countries, medical insurance is a mandatory element of preparation. When heading to the USA (e.g., to Tampa) or Africa, choose a policy with maximum medical expense coverage. If your holiday involves active entertainment — diving in Hurghada or safari in Namibia — ensure the insurance includes an "Active Sports" option. We also recommend taking out cancellation insurance, considering that tickets are purchased well in advance.

Inception and "Project Ocean"

The history of Eurowings Discover (IATA code: 4Y) began long before its first take-off, deep within the Lufthansa Group, under the code name "Project Ocean". The group's management saw the need to create a specialized carrier that could effectively compete in the long-haul leisure travel market, offering Lufthansa quality but with greater flexibility. Officially, the subsidiary was founded in July 2020, at the height of global changes in the aviation industry, which required courage and an innovative approach from the team.

Launch and First Flights

The airline received its Air Operator Certificate (AOC) in June 2021, which gave the green light to commence operational activities. The historic first flight under the Eurowings Discover call sign took place on July 24, 2021, from the base hub, the city of Frankfurt am Main, to Mombasa and Zanzibar. This moment marked the emergence of a strong new player in the leisure travel segment.

Fleet Evolution

The airline's fleet was formed rapidly, mainly through the transfer of aircraft from the parent company Lufthansa and other divisions of the group. The core of the long-haul fleet consisted of reliable Airbus A330s, capable of making long flights to North America, Africa, and the Caribbean. For medium-range routes, such as to the Canary Islands or North Africa, Airbus A320s were utilized. Such a mixed fleet allowed the company to respond flexibly to seasonal demand.

Network Expansion and Second Hub

The success of the first months allowed for a rapid expansion of flight geography. By 2022, the airline opened its second base in the city of Munich, significantly increasing the number of flights from Bavaria. The route network began to cover key resort destinations: from exotic Windhoek in Namibia to the beaches of the Dominican Republic, served by flights to Punta Cana. Flights to the USA also took an important place in the schedule, for example, to the world's entertainment centre — Orlando.

Rebranding: The Birth of Discover Airlines

One of the most significant milestones in the carrier's recent history was the large-scale rebranding announced in September 2023. To emphasize its independence as a brand and its premium status in the leisure segment, the company changed its name from Eurowings Discover to Discover Airlines. This change was accompanied by an update to the aircraft livery: the tails of the liners are now adorned with shades of blue and yellow, symbolizing the sky, sun, and sea, while silhouettes ("skylines") evoke the horizon that beckons travellers.

Modern Stage

Today, the airline is fully integrated into the Lufthansa hubs in Frankfurt and Munich, allowing passengers to benefit from through-baggage check-in and convenient connections from anywhere in Europe. The carrier continues to actively develop its network, adding new routes such as Calgary in Canada, and refining the onboard product so that every flight becomes the start of a great holiday.