Hainan Airlines

Hainan Airlines has established itself as a premier carrier in the global aviation market, seamlessly connecting travelers to the rich cultural tapestry of China and beyond. Originating from the tropical province of Hainan, the airline has grown from a regional operator into a highly respected international brand known for its distinctive "Oriental Beauty" service philosophy. Travelers choosing this airline can expect a journey that prioritizes comfort, blending modern efficiency with heartfelt hospitality. With a consistent focus on excellence and passenger satisfaction, Hainan Airlines continues to redefine expectations for full-service air travel.

World-Class Service and Fleet
Hainan Airlines is renowned for its exceptional service quality, having been awarded the prestigious 5-Star Airline rating by SKYTRAX for multiple consecutive years. The airline operates a young and modern fleet featuring advanced aircraft such as the Boeing 787 Dreamliner and the Airbus A330. These wide-body jets are designed to maximize passenger comfort with spacious cabins, state-of-the-art entertainment systems, and lie-flat seats in business class, ensuring a restful experience on long-haul flights.

Strategic Connections
The airline serves an extensive network covering Asia, Europe, North America, and Oceania. For travelers in the Middle East, it offers vital connectivity with routes linking major hubs like Dubai and Abu Dhabi directly to Haikou. This network facilitates seamless travel for both business and leisure, opening up convenient gateways to mainland China's vast domestic destinations.

Safety and Corporate Values
Safety is the cornerstone of Hainan Airlines' operations. The carrier boasts an outstanding safety record accumulated since its inception, frequently ranking among the world's safest airlines in JACDEC evaluations. Driven by a mission to "cherish every encounter," the company emphasizes social responsibility and sustainable development while maintaining rigorous safety standards. This dedication provides peace of mind to passengers, making Hainan Airlines a trusted choice for international travel.

Travelers in the United Arab Emirates can connect with Hainan Airlines through their global customer service channels. Whether you require assistance with reservations, baggage inquiries, or flight changes, the airline offers a comprehensive 24-hour hotline to handle requests from around the world.

For the most current information, including flight status and self-service management, passengers are encouraged to utilize the airline's official digital platforms.

• Official Website: www.hainanairlines.com
• Global 24/7 Service Hotline: +86 898 95339
• Email: customer.care@hnair.com
• Mobile App: Hainan Airlines (Available on iOS and Android)

Social Media

Stay connected with the latest news and updates through their official social media channels:

• Facebook: facebook.com/HainanAirlinesGlobal
• Instagram: instagram.com/hainanairlines
• Twitter/X: twitter.com/HainanAirlines
• LinkedIn: linkedin.com/company/hainan-airlines

Local Offices in United Arab Emirates

Hainan Airlines maintains an operational presence at the country's primary international gateways. Staff at these locations can assist with check-in and immediate travel concerns at the airport counters.

• Dubai: Dubai International Airport (DXB), Departure Level.
• Abu Dhabi: Zayed International Airport (AUH), Terminal A.

Emergency & 24/7 Support

For urgent assistance at any time, passengers should contact the Global Service Hotline at +86 898 95339, which operates 24 hours a day, 7 days a week.

Baggage Information

Planning your luggage is a crucial part of preparing for your trip. Hainan Airlines offers a generous baggage policy designed to accommodate the needs of both business and leisure travelers. Whether you are flying from Dubai or Abu Dhabi to China and beyond, understanding the allowances for carry-on and checked items ensures a seamless airport experience.

Carry-on Baggage
Passengers are entitled to bring hand luggage on board, provided it fits in the overhead bin or under the seat in front of you. Allowances typically vary by travel class:

• Business Class: usually allows two pieces of carry-on baggage.
• Economy Class: typically allows one piece of carry-on baggage.

Checked Baggage Allowances
Hainan Airlines operates primarily on a "Piece Concept" for international routes. This means your allowance is determined by the number of bags rather than just total weight.

• Business Class: Passengers can usually check in two pieces, each weighing up to 32 kg (70 lbs).
• Economy Class: Depending on the specific ticket fare and route, the allowance is generally one or two pieces, with a maximum weight of 23 kg (50 lbs) per bag.

Excess Baggage Fees
If your luggage exceeds the free allowance in number, weight, or size, excess baggage fees will apply. These charges are calculated based on the zone of travel and the extent of the overage. To save money and avoid stress at the airport, consider purchasing additional baggage allowance online in advance through the official website or app, where rates are often lower than at the counter.

Special Baggage
Hainan Airlines accommodates special items such as sports equipment (e.g., golf clubs, bicycles, ski gear) and musical instruments. Small musical instruments can be carried on board if they fit within the carry-on dimensions, while larger ones may require purchasing an extra seat or checking them as special cargo. Sports equipment generally counts towards your free checked baggage allowance; however, if it exceeds the standard limits, overweight or legislation fees may apply.

Restricted and Prohibited Items
For safety reasons, international aviation regulations—and specifically Chinese aviation authorities—have strict rules regarding certain items:

• Power Banks and Lithium Batteries: These MUST be packed in your carry-on luggage and are strictly prohibited in checked bags. Batteries must have a clearly marked capacity and usually should not exceed 100Wh (items between 100Wh and 160Wh require airline approval).
• Lighters and Matches: These are generally prohibited in both carry-on and checked baggage on flights to and from China.
• Liquids, Aerosols, and Gels (LAGs): In carry-on bags, these must be in containers of 100ml or less, placed in a single, transparent, resealable plastic bag.

Tips for Efficient Packing
To ensure a hassle-free journey, place valuable items, medication, and important documents in your hand luggage. Remove old barcode tags from your suitcases to prevent routing errors. Given the strict regulations on lithium batteries, double-check that all your electronic devices and spare batteries are in your cabin bag before heading to the drop-off counter.

Pet Travel Guide

Hainan Airlines understands that pets are cherished family members and strives to make their journey as comfortable as possible. Whether you are relocating or taking a long vacation, the airline provides specific services to accommodate cats and dogs, ensuring safety and care throughout the flight.

Transport Options

For small pets, travelling in the cabin allows you to keep your companion close. This service is subject to strict availability and usually applies to specific direct domestic and limited international routes.

• Carrier Dimensions: Must generally not exceed 35×28×24 cm to fit comfortably under the seat.
• Maximum Weight: The total weight of the pet and carrier is typically limited to 5 kg (approx. 11 lbs).
• Allowed Pet Types: Domesticated dogs and cats.
• Limit per Passenger: Generally one pet carrier per adult passenger.

Larger animals that exceed cabin limits can travel in the cargo hold as checked baggage. This compartment is pressurized and temperature-controlled to ensure animal welfare.

• Container Requirements: Must be a solid, IATA-compliant crate (fiberglass, metal, or rigid plastic) with a secure metal door and proper ventilation.
• Weight and Size Limits: Total weight (pet + crate) and dimensions must fit within the cargo door specifications of the aircraft type.
• Temperature Restrictions: Pets may not be accepted if the forecasted temperature at any point on the itinerary is below -12°C (10°F) or above 30°C (86°F).
• Required Documentation: A "Pet Transport Agreement" must be signed at the check-in counter.

For very large animals, unaccompanied pets, or flights where checked pet baggage is not permitted, travel via the cargo department is the solution.

• When Required: Necessary for giant breeds or complex itineraries involving different airlines.
• Special Requirements: Requires handling by a professional freight forwarder or the airline's cargo division.
• Booking Procedure: Must be arranged well in advance, separate from your passenger ticket booking.

Required Documentation

To ensure smooth entry at your destination, especially for flights from Dubai or Abu Dhabi, you must provide complete paperwork:

• Veterinary Passport: Official identification for your pet.
• Health Certificate: A valid Animal Quarantine Certificate issued by a veterinarian (usually within 10 days of travel).
• Vaccination Records: Proof of valid vaccinations, specifically against Rabies (administered at least 30 days prior to travel but less than 12 months).
• International Certificates: Microchip documentation and any specific entry permits required by the destination country (e.g., China customs requirements).

Service Costs

Fees for transporting pets are charged separately from your standard baggage allowance and vary based on the route and weight.

• In-Cabin Fee: Charges are typically calculated based on fixed rates or accumulated weight fees.
• Cargo Hold Fee: Usually charged as excess baggage based on the total weight of the pet and crate.
• Note: Rates are subject to change; payment is generally made at the airport counter on the day of departure.

Preparation Tips

Preparing your pet beforehand helps reduce anxiety and ensures a smoother journey for everyone.

• Carrier Requirements: Purchase the crate weeks in advance to let your pet get used to it.
• Feeding: Feed your pet a light meal about 4-6 hours before the flight; do not feed them immediately before departure to prevent nausea.
• Comfort: Place an absorbent mat at the bottom of the crate.
• Stress Reduction: Avoid sedation unless strictly advised by a vet, as it can be dangerous at high altitudes.

Restrictions

For safety reasons, Hainan Airlines enforces specific restrictions on certain animals and breeds.

• Prohibited Breeds: Brachycephalic (snub-nosed) cats and dogs (e.g., Pugs, Bulldogs, Persian cats) are typically prohibited in the cargo hold due to breathing risks.
• Prohibited Animals: Aggressive dog breeds, pregnant females, and pets under 6 months old are generally not accepted.
• Exceptions: Service dogs (Guide/Hearing dogs) may have different rules and can often travel in the cabin free of charge with proper documentation.

Important: Pet travel regulations are subject to frequent updates. It is critical to contact Hainan Airlines directly or visit their local office before booking your ticket to confirm the specific rules for your aircraft and itinerary.

Fortune Wings Club

The Fortune Wings Club is the global loyalty program designed for passengers flying with Hainan Airlines and its associated carriers. This comprehensive rewards scheme allows frequent travelers to accumulate points on flights and lifestyle activities, unlocking a range of exclusive privileges that enhance the travel experience from check-in to landing.

Membership Tiers and Benefits

The program is structured to recognize loyal passengers at every stage of their journey. It begins with a base membership and progresses through several elite status levels, each offering increasingly valuable rewards.

• General Member: The starting point for all new registrants. Members can immediately begin earning points on eligible flights and purchases without any flight requirements.
• Select Card: The first earned elite status, achieved after reaching a specific flight frequency or point threshold. It serves as a stepping stone to higher tiers, offering initial recognition and benefits.
• Silver Card: Offers significant travel perks such as priority check-in at designated counters, extra baggage allowance, and access to business class lounges.
• Gold Card: Includes premium benefits like priority boarding, lounge access with a guest, and a higher tier bonus on earned points.
• Platinum Card: The top-tier status providing the highest level of service, including guaranteed seat availability, complimentary upgrade certificates, and maximum priority handling.

Earning Points

Members can accumulate Fortune Wings points through various channels, making it easy to build up a balance for future rewards.

• Flights: Earn points based on the distance flown and the fare class purchased on Hainan Airlines and member carriers.
• Partner Airlines: Accumulate points when flying with selected bilateral airline partners.
• Hotels and Cars: Earn extra points by booking stays with partner hotel chains and renting vehicles.
• Credit Cards: Transfer points from co-branded credit cards or major bank rewards programs directly to your club account.
• Lifestyle Partners: Collect points through everyday spending at participating retailers and online shopping portals.

Redeeming Points

Your accumulated points can be exchanged for a variety of valuable travel and lifestyle rewards.

• Award Flights: Redeem points for free tickets on Hainan Airlines and member airlines to destinations across the network.
• Cabin Upgrades: Use points to upgrade from Economy to Business Class for a more comfortable journey.
• Excess Baggage: Pay for additional luggage allowance using your points balance.
• Merchandise: Exchange points for gifts, electronics, and travel accessories through the online rewards store.

Alliance and Partners

While Hainan Airlines is not a member of the three major global airline alliances, it has built a robust network of its own to ensure global connectivity for its passengers.

• Member Airlines: The club covers subsidiaries like Grand China Air, Tianjin Airlines, Hong Kong Airlines, and Lucky Air.
• Bilateral Partners: The airline maintains strategic partnerships with key carriers such as Etihad Airways, providing seamless connections for travelers in the Middle East and beyond.

How to Join

Joining the Fortune Wings Club is free and straightforward for all travelers.

• Online Registration: Sign up instantly via the official Hainan Airlines website or the mobile app.
• Instant Membership: Receive your digital membership card number immediately to start earning on your next trip.

Experience the "Oriental Beauty" in the Sky

Flying with Hainan Airlines is more than just a transit; it is an immersion into a unique service culture that blends traditional Chinese hospitality with modern luxury. As a certified SKYTRAX 5-Star Airline, the carrier is dedicated to providing a superior travel experience. Whether you are departing from Dubai or Abu Dhabi, you can expect a journey defined by attention to detail, comfort, and genuine care from takeoff to landing.

Cabin Classes

Hainan Airlines operates a two-class configuration on most of its long-haul international routes, designed to cater to the diverse needs of global travelers.

Business Class
The Business Class cabin on the airline's wide-body fleet, such as the Boeing 787 Dreamliner and Airbus A330, is a sanctuary of relaxation. Passengers enjoy spacious seats that convert into fully flat beds, ensuring a restful sleep on overnight journeys. The configuration—often a 1-2-1 layout—guarantees direct aisle access for every passenger, offering enhanced privacy. Travelers are treated to premium bedding, noise-canceling headphones, and exclusive amenity kits featuring high-end skincare products. Before the flight, Business Class passengers also benefit from priority check-in and access to exclusive airport lounges.

Economy Class
Economy Class is designed with passenger comfort in mind, featuring ergonomic seats with generous pitch and recline. The modern cabin interior creates a sense of spaciousness, and adjustable headrests help travelers find the perfect resting position. Each seat is equipped with a personal power outlet or USB port, allowing you to keep your devices charged throughout the flight to Beijing or other destinations.

In-Flight Dining

Culinary excellence is a hallmark of the Hainan Airlines experience. The "Food Above Clouds" program collaborates with renowned chefs and luxury hotels to create menus that fuse authentic Chinese flavors with international cuisine.

• Business Class: Passengers enjoy a multi-course fine dining service, often plated on porcelain tableware. Options typically include signature dishes, a robust wine list, and freshly brewed teas or coffee.
• Economy Class: Travelers are served hot, nutritious meals with a choice of Chinese or Western main courses, accompanied by fresh fruit, salads, and desserts.

Entertainment and Connectivity

Boredom is not an option on board. The airline’s state-of-the-art In-Flight Entertainment (IFE) system offers a vast library of the latest Hollywood blockbusters, classic Chinese cinema, TV shows, documentaries, and interactive games. All content is accessible via personal high-definition touchscreens at every seat. Additionally, many of the newer aircraft in the fleet are equipped with in-flight Wi-Fi, allowing passengers to stay connected with family or colleagues while cruising at 35,000 feet.

Special Services

Hainan Airlines is committed to making air travel accessible and convenient for everyone. The carrier offers a range of special care services to assist passengers with unique needs.

• Unaccompanied Minors: A dedicated service ensures that children traveling alone are supervised and cared for from check-in to handover at the destination.
• Mobility Assistance: Wheelchair services and assistance for passengers with disabilities are available to ensure a smooth airport and in-flight experience.
• Families: Bassinets for infants can be reserved on long-haul flights, and the crew is trained to assist families traveling with young children.

Popular Destinations

Hainan Airlines operates a comprehensive route network anchored by its primary hub in Beijing, connecting major global cities to destinations across China and Asia. For travelers in the Middle East, the airline offers focused, high-quality direct connections that serve as vital bridges between the region and the airline's home base in Hainan province.

Securing a flight with Hainan Airlines is the first step toward an enjoyable journey, whether you are traveling from Dubai or Abu Dhabi to China and beyond. As a carrier renowned for its high-quality service and extensive network centered around Beijing, knowing a few booking secrets can make your experience even better. Here are some practical tips to help you plan your trip efficiently.

Timing Your Booking for Best Rates
To find the most competitive fares, it is generally best to book your tickets 2 to 3 months in advance. Prices often rise as the departure date approaches, especially for popular international routes. Flexibility with your travel dates can also be a significant advantage; flying mid-week rather than on weekends often results in lower ticket prices.

Finding Deals and Promotions
Keep an eye on the airline's official website and social media channels for seasonal sales and special offers. Hainan Airlines frequently releases promotions during major holidays or shopping festivals. Signing up for their newsletter is a smart way to receive alerts about exclusive deals directly in your inbox before they are widely advertised.

Online Check-in and Mobile App
Save valuable time at the airport by utilizing online check-in, which typically opens 24 to 48 hours before your scheduled departure. We highly recommend downloading the Hainan Airlines mobile app. It serves as a convenient travel companion, allowing you to manage your booking, track real-time flight status, and access your mobile boarding pass with just a few taps.

Seat Selection Tips
For the most comfortable journey, especially on long-haul flights to Haikou or other destinations, select your seat as early as possible. You can usually do this during the booking process or later via the "Manage Booking" section. If you prioritize extra legroom or want to ensure you are seated next to your travel companions, consider paying a small fee for preferred seating options to secure your ideal spot.

Travel Insurance
While Hainan Airlines strives for punctuality and reliability, unexpected events can occur. It is always advisable to purchase comprehensive travel insurance when booking your flight. Ensure your policy covers potential flight cancellations, medical emergencies, and baggage delays so you can travel with complete peace of mind.

History

Founding and Early Years
Hainan Airlines was established in January 1993 in Hainan Province, China's largest special economic zone. It began as a regional carrier with a modest fleet, operating its first flight from Haikou to Beijing later that year. What distinguished the airline early on was its structure; it was China’s first joint-stock air transport company, marking a significant shift in the nation's aviation industry. In its initial years, the company focused on connecting the island province of Hainan with the Chinese mainland, laying a strong foundation for domestic operations.

Mergers and Consolidation
A pivotal moment in the airline's history occurred in the early 2000s, driven by a strategic move to consolidate resources and expand its footprint. The airline led a merger involving Shanxi Airlines, Chang'an Airlines, and China Xinhua Airlines. This significant restructuring allowed Hainan Airlines to establish operational bases across key Chinese cities beyond its original home, transforming it from a local operator into a major national carrier with a comprehensive domestic network.

Going Global: Route Expansion
With a solid domestic presence, the airline set its sights on the international market. In 2004, it launched its first intercontinental route between Beijing and Budapest, signaling its entry into the global arena. Over the following decade, the carrier aggressively expanded its network to include destinations in North America, Europe, and Oceania. Recent developments have seen a strengthened focus on the Middle East, establishing vital links between China and the United Arab Emirates, with direct services connecting Haikou to both Dubai and Abu Dhabi.

Fleet Evolution
The airline's fleet has undergone a dramatic transformation over the decades. Starting with a small number of narrow-body aircraft, it has evolved into a modern fleet comprising hundreds of jets. A major milestone was the introduction of wide-body aircraft, including the Airbus A330 and the Boeing 787 Dreamliner. The acquisition of these advanced aircraft allowed the airline to improve fuel efficiency and offer a superior passenger experience on long-haul flights, featuring lie-flat seats and state-of-the-art entertainment systems.

Recognition and Innovation
Throughout its history, Hainan Airlines has prioritized service quality and safety. In 2011, it was awarded the prestigious 5-Star Airline rating by SKYTRAX for the first time, an accolade it has successfully retained for many consecutive years. Today, the airline continues to innovate by adopting digital technologies to streamline the passenger journey and implementing "Green Aviation" initiatives to reduce its environmental impact, cementing its status as a leading global carrier.