Myanmar Airways

Myanmar Airways International (MAI), operating with the IATA code 8M, stands as a prominent international carrier connecting Myanmar to the wider world. Since its establishment, the airline has focused on bridging Southeast Asia with key global economic and tourism hubs, offering travelers a distinct blend of modern aviation standards and traditional Burmese hospitality. Whether you are flying for business or leisure, this airline aims to provide a comfortable and reliable journey, serving as a welcoming gateway to the Golden Land.

As an international carrier, Myanmar Airways International distinguishes itself through a commitment to safety, comfort, and connectivity. The airline operates with a philosophy deeply rooted in serving passengers with warmth and efficiency. Here are some of the key features and advantages of flying with MAI:

• Strategic Network: The airline specializes in connecting Yangon with major Asian cities and has expanded its reach to the Middle East, notably offering flights to Dubai. This route network is designed to support both the tourism sector and business travel.
• Modern Fleet: The carrier utilizes a fleet primarily consisting of Airbus A319, A320, and Embraer 190 aircraft. These planes are maintained to rigorous international standards and are well-suited for medium-haul regional flights.
• Safety First: MAI places the highest priority on safety and security. The airline adheres to strict maintenance regulations and operational procedures, employing experienced pilots and technical staff to ensure a secure travel environment.
• Service Excellence: Passengers often highlight the friendly and attentive cabin crew, who strive to showcase the welcoming culture of Myanmar. The airline aims to provide a seamless travel experience from check-in to arrival.

Travelers in the United Arab Emirates can easily get in touch with Myanmar Airways International (MAI) through their dedicated General Sales Agent (GSA) and local office in Dubai. Whether you need to book a flight to Yangon, modify an existing reservation, or inquire about baggage allowances, the local team is available to assist you. For urgent matters outside of standard business hours, the airline's global support channels remain accessible.

For the most up-to-date flight schedules, online check-in, and digital services, passengers are encouraged to visit the official airline website.

Contact Information

• Official Website: www.maiair.com
• Customer Service (UAE): +971 4 261 9128
• Airport Office (Dubai): +971 4 224 5555
• Email (UAE Sales & Reservations): reservation@newworldtravels.ae
• Global Email Support: ticketing@maiair.aero
• Mobile App: Available for download on iOS and Android platforms (search for "MAI" or "Myanmar Airways International")

Social Media

Stay connected with the airline for the latest news, promotions, and travel updates through their official social media profiles:

• Facebook: facebook.com/8Mofficial
• Instagram: instagram.com/mai8mofficial
• Twitter/X: twitter.com/maiairwaysintl

Local Offices in United Arab Emirates

Dubai City Office (General Sales Agent)
New World Travels
Ground Floor, Makani 2836694346
Opposite Al Khaleej Centre, Near Sharaf DG Metro Station (Exit 1)
Al Mankhool, Dubai, UAE

Dubai Airport Office
Dubai International Airport (DXB)
Terminal 1 (Please check your ticket to confirm the specific terminal for your flight)

Emergency & 24/7 Support

If you require immediate assistance outside of UAE office hours, you can contact the airline's global headquarters in Myanmar, which offers 24-hour support:

• Global Hotline: +95 1 967 0007

Baggage Policy Overview

Myanmar Airways International (MAI) understands that whether you are traveling for business or leisure, you want to bring your essentials with you. The airline offers a generous baggage policy designed to accommodate the needs of modern travelers, particularly on international routes connecting Dubai and Yangon. Understanding these allowances before you pack can help ensure a smooth check-in experience.

Carry-On Baggage Allowance

All passengers flying with MAI are entitled to a carry-on baggage allowance to keep essential items close at hand during the flight. It is important that these items fit in the overhead compartment or under the seat in front of you.

• Weight Limit: Each passenger is typically allowed one piece of cabin baggage weighing up to 7 kg.
• Dimensions: The maximum dimensions for carry-on luggage should not exceed 58 x 34 x 23 cm (approximately 22 x 13 x 9 inches).
• Business Class: Passengers flying in Business Class may be eligible for an enhanced allowance, often permitting two pieces of cabin baggage. Please verify your specific ticket conditions.
• Personal Item: In addition to the main carry-on bag, you may bring one small personal item such as a handbag, laptop bag, or camera case, provided it fits securely under the seat.

Checked Baggage Allowance

Myanmar Airways International operates primarily on a weight concept for its international flights, including routes to and from the UAE. This provides flexibility, allowing you to check in multiple bags as long as the total weight does not exceed your class allowance.

• Economy Class: The standard allowance for international flights is typically 30 kg.
• Business Class: Travelers in Business Class enjoy a more generous allowance of 40 kg.
• Infants: Passengers traveling with infants (under 2 years old) are usually entitled to a smaller checked baggage allowance (often 10 kg), along with a fully collapsible stroller or pushchair.

Note: Baggage policies can vary based on specific fare types, promotional tickets, or interline partners. Always check the allowance printed on your ticket or booking confirmation.

Excess Baggage Fees

If your luggage exceeds the free allowance, excess baggage fees will apply. These are generally calculated on a per-kilogram basis for weight-concept flights.

• Calculation: Fees are typically charged based on a percentage of the highest normal direct one-way Economy Class fare.
• Payment: Charges can be paid at the airport check-in counters in the local currency or USD.
• Pre-Purchase: It is often more cost-effective to purchase extra baggage allowance in advance through the airline's local office or authorized travel agents rather than paying at the airport.

Special Items and Sports Equipment

MAI accommodates passengers wishing to travel with special items, though specific rules apply to ensure safety and space availability.

• Sports Equipment: Items such as golf clubs, diving gear, or bicycles can often be included within your free checked baggage allowance. If the equipment causes you to exceed your weight limit, standard excess baggage rates will apply.
• Musical Instruments: Small instruments can be carried on board if they fit within the cabin baggage dimensions. Larger instruments must be checked in or, for delicate items like cellos, may require purchasing an extra seat (contact the airline in advance).
• Mobility Aids: Wheelchairs and crutches required by passengers are carried free of charge and do not count towards the standard baggage allowance.

Restricted and Prohibited Items

For the safety of all passengers and crew, certain items are strictly prohibited in both carry-on and checked baggage. Please review these restrictions carefully before packing.

• Lithium Batteries & Power Banks: Spare lithium batteries and power banks must only be packed in carry-on luggage. They are strictly forbidden in checked bags due to fire risks.
• E-Cigarettes: These must be carried in your cabin baggage but cannot be used or charged on board.
• Dangerous Goods: Explosives, compressed gases, flammable liquids, radioactive materials, and strong magnets are prohibited.
• Strong-Smelling Items: As with many Southeast Asian carriers, items with strong odors, such as durian fruit, are generally not permitted in the cabin or checked luggage.

Tips for Packing Efficiently

To avoid stress at the airport, consider these helpful tips when preparing for your trip to Yangon or other destinations:

• Weigh at Home: Use a portable luggage scale to check your bag's weight before heading to the airport.
• Label Your Bags: distinctively mark your luggage and include a tag with your name, phone number, and email address both inside and outside the bag.
• Valuables in Cabin: Always pack travel documents, medication, jewelry, cash, and electronic devices in your carry-on bag. The airline is not responsible for valuables left in checked luggage.
• Secure Liquids: Ensure all liquids in your carry-on are in containers of 100ml or less and placed in a clear, re-sealable plastic bag.

Pet Travel Policy

Myanmar Airways (8M) understands that pets are beloved family members and aims to facilitate their travel whenever possible. However, transporting animals between Dubai and Yangon involves strict adherence to international aviation standards and specific government regulations. The available transport methods depend heavily on your direction of travel due to local laws in the UAE.

Arriving in Dubai: Manifest Cargo Only

Important Warning: If you are flying into the UAE, please be aware of strict government regulations regarding animal imports.

• Mandatory Cargo Transport: All pets entering the United Arab Emirates must arrive as Manifest Cargo.
• No Cabin or Checked Baggage: Pets are not permitted to enter Dubai in the aircraft cabin or as checked baggage (accompanied luggage). This rule applies to all airlines and is enforced by UAE authorities.
• Process: You must arrange this service through the airline's cargo department, and the pet will be processed at the cargo terminal upon arrival, not in the passenger terminal.

Departing from Dubai: Transport Options

When flying from Dubai to Yangon, you have more flexibility depending on the size of your pet and the aircraft type, subject to Myanmar's import regulations.

In Cargo Hold (Checked Baggage)

For flights leaving Dubai, cats and dogs can often travel as checked baggage (AVIH) on the same flight as you.

• Container Requirements: Pets must be housed in an IATA-approved hard-shell crate with ventilation on at least three sides. The animal must be able to stand, turn around, and lie down comfortably.
• Check-in: You hand over your pet at the passenger check-in counter, and they are transported in a temperature-controlled section of the cargo hold.
• Weight Limits: Specific weight limits apply for checked baggage; heavier animals may still need to be sent as cargo.

Manifest Cargo

For large animals, unaccompanied pets, or simply for peace of mind, you can choose to transport your pet as Manifest Cargo when departing Dubai. This is often the preferred method for long-haul travel to ensure professional handling throughout the journey.

Cabin Transport (Domestic Only)

Please note that the option to carry pets in the passenger cabin (PETC) is generally restricted to domestic flights within Myanmar. Due to international regulations and the length of the journey, pets are typically not permitted in the cabin for flights connecting the UAE and Myanmar.

Required Documentation

To ensure a smooth journey, you must prepare the following documents well in advance. Requirements vary based on whether you are entering or leaving the UAE.

• Veterinary Passport: A complete and up-to-date record of your pet's health history.
• Health Certificate: A "Fit to Fly" certificate issued by a licensed veterinarian within 7-10 days of your travel date.
• Vaccinations: Proof of valid rabies vaccination (administered at least 30 days but no more than 12 months prior to travel) and other species-specific vaccines.
• Import/Export Permits:
  • For Dubai: A valid import permit from the UAE Ministry of Climate Change and Environment (MOCCAE).
  • For Myanmar: Relevant import permissions from local authorities.

Service Costs

The cost of transporting your pet is not included in your standard baggage allowance.

• Checked Baggage (Departing Dubai): Fees are typically calculated based on the combined weight of the animal and the crate, often charged at excess baggage rates.
• Manifest Cargo: Freight charges are determined by the volumetric weight of the crate. These rates are separate from passenger tickets and must be settled with the cargo department or freight forwarder.

Restrictions and Safety

To ensure the safety of your pet, certain restrictions apply:

• Breed Restrictions: Brachycephalic (snub-nosed) breeds (e.g., Pugs, Bulldogs, Persian cats) are often restricted or prohibited due to respiratory risks at high altitudes.
• Temperature Embargoes: If the weather at the departure or arrival airport is too hot or too cold, the airline may refuse transport to protect the animal's health.
• Prohibited Animals: Rodents, reptiles, and wildlife are generally not accepted as baggage.

Note: We strongly recommend contacting the Myanmar Airways office in Dubai or Yangon at least 72 hours before your intended travel date to confirm space availability and current regulatory requirements.

Sky Smile Loyalty Program

Myanmar Airways International rewards its frequent travelers through the Sky Smile privilege program. Designed to enhance the travel experience, this program allows passengers to earn mileage on flights connecting Dubai to Yangon and beyond. Whether you are a business commuter or a holidaymaker, membership offers a range of exclusive benefits that grow with your travel frequency.

Membership Tiers

The Sky Smile program is structured into three distinct tiers, named after the precious gemstones for which Myanmar is famous. Moving up the levels depends on the number of qualifying miles earned or sectors flown within a calendar year.

• Jade (Entry Level): The starting tier for all new members. Benefits include the ability to earn and redeem miles on all eligible flights and access to member-exclusive newsletters.
• Ruby (Silver Status): Achieved by frequent flyers. Perks typically include priority check-in at dedicated counters, priority luggage handling, and an extra baggage allowance (often up to 10 kg).
• Diamond (Gold/Elite Status): The highest tier for top travelers. Benefits include access to airport lounges, priority boarding, guaranteed seat availability on fully booked flights (conditions apply), and a significant extra baggage allowance (often up to 20 kg).

Earning Miles

Accumulating miles with Sky Smile is straightforward, with opportunities extending beyond just flying. Miles are generally valid for a set period, encouraging members to stay active.

• Flights: Earn miles based on the distance flown and the fare class purchased. Business Class tickets typically accrue miles at a higher rate than Economy Class.
• Partner Airlines: Miles can often be earned on codeshare flights operated by partner carriers, provided the ticket is issued on 8M stock.
• Commercial Partners: The program has partnerships with select hotels, car rental agencies, and banks (such as KBZ Bank), allowing you to earn points on everyday transactions.

Redeeming Miles

Once you have accumulated enough miles, you can exchange them for a variety of travel rewards. Redemption is subject to seat availability, so booking in advance is recommended.

• Award Tickets: The most popular way to use miles is for free flights to destinations across the MAI network.
• Flight Upgrades: Treat yourself to more comfort by using miles to upgrade from Economy to Business Class on eligible flights.
• Excess Baggage: In some cases, miles can be used to pay for additional luggage allowance if you exceed your standard limit.
• Transferable Awards: Members may also have the option to redeem tickets for family members or friends, making it a versatile program for groups.

Airline Alliances and Partnerships

Myanmar Airways International is not currently a member of the major global alliances (such as Star Alliance, SkyTeam, or oneworld). However, the airline maintains strategic codeshare and interline partnerships with various regional carriers. These agreements facilitate smoother connections and baggage transfers for passengers traveling to destinations not directly served by MAI.

How to Join

Becoming a member of the Sky Smile program is free and simple.

• Online Registration: Visit the official airline website and complete the enrollment form to receive your digital membership number immediately.
• Mobile App: Download the MAI mobile app to register and keep track of your digital membership card and mileage balance on the go.
• At Check-in: You can also request an enrollment form at the airline's check-in counters or sales offices.

Services and Onboard Experience

Flying with Myanmar Airways International (MAI) offers a blend of traditional Burmese hospitality and modern aviation standards. Whether you are traveling on the popular route between Dubai and Yangon or connecting to regional destinations, the airline aims to make your journey relaxing and pleasant. As a full-service carrier, MAI provides a range of amenities designed to cater to the needs of both business and leisure travelers.

Service Classes

MAI typically configures its aircraft with two distinct cabins, ensuring appropriate levels of comfort and privacy for different travel requirements.

Business Class

Passengers seeking extra comfort and exclusivity can choose Business Class. This cabin is designed to provide a productive and restful environment.

• Seating: Business Class seats are wider and offer generous legroom compared to Economy. On the airline's Airbus fleet, the configuration is typically 2-2, allowing for more personal space.
• Priority Services: Travelers enjoy priority check-in, boarding, and baggage handling, ensuring a seamless experience through the airport.
• Lounge Access: Business Class ticket holders generally have access to partner airport lounges, where they can relax or work before their flight.
• Welcome Service: The experience often begins with a welcome drink and a refreshing towel upon boarding.

Economy Class

The Economy Class cabin offers a value-oriented solution without compromising on essential comforts.

• Seating: Seats are arranged in a standard 3-3 configuration on Airbus aircraft (or 2-2 on Embraer jets). They are designed with adjustable headrests and sufficient pitch to ensure comfort on medium-haul flights.
• Comfort: For longer sectors, such as the flight to the UAE, pillows and blankets are typically available to help passengers rest.

In-Flight Dining

Myanmar Airways International takes pride in its catering service, offering a taste of the region while respecting international dietary needs.

• Complimentary Meals: Unlike many low-cost carriers, MAI provides complimentary meals and beverages on international flights. Passengers can expect a hot meal service that includes a choice of main courses.
• Cuisine: The menu features a mix of Asian specialties and international dishes. Given the route network including the Middle East, the airline is attentive to providing Halal-certified meals.
• Beverages: A selection of juices, soft drinks, coffee, and tea is served to accompany the meal. Alcohol service may be available depending on the specific route and flight time.
• Special Dietary Requirements: Passengers with specific dietary needs (e.g., vegetarian, diabetic, or child meals) are advised to request their special meals at least 24 to 48 hours before departure through the airline's reservation office.

Entertainment and Amenities

To keep passengers engaged during the flight, the airline offers various entertainment options tailored to its fleet capabilities.

• In-Flight Magazine: The airline's travel magazine, often titled "Mingalabar," provides interesting articles about destinations, culture, and lifestyle in Myanmar and beyond.
• Digital Entertainment: On select aircraft, MAI offers a wireless streaming service. Passengers can download the airline's app or connect to the onboard local network to stream movies, music, and TV shows directly to their personal smartphones, tablets, or laptops.
• Connectivity: It is recommended to bring your own headphones and fully charged devices, as USB charging ports may not be available on all older aircraft configurations.

Special Services

MAI is committed to making air travel accessible and safe for all guests, offering dedicated assistance for those who need it.

• Families and Children: Families traveling with infants are given special attention. Bassinets may be available on certain aircraft but must be booked in advance. Unaccompanied minors are also cared for by the cabin crew from departure to arrival, ensuring their safety and comfort.
• Passengers with Reduced Mobility: Wheelchair assistance is available at airports for passengers with limited mobility. The cabin crew is trained to assist passengers with disabilities during the flight, though they cannot provide personal medical care.
• Expectant Mothers: Pregnant passengers can travel up to a certain week of pregnancy (usually up to 32-36 weeks), provided they present a valid medical certificate confirming they are fit to fly. It is essential to check the specific timeframe regulations before booking.

Myanmar Airways International focuses on connecting its main hub in Yangon with key destinations in Asia and the Middle East. The airline currently operates a strategic network that serves as a direct link for travelers flying between the United Arab Emirates and Myanmar, facilitating easy access to Southeast Asia.

Planning a journey with Myanmar Airways (8M) requires a bit of preparation to ensure a smooth experience. Whether you are traveling for business or leisure, securing your tickets well in advance is the best strategy to find competitive fares. Since flight availability can vary, especially on specific international routes like the connection between Dubai and Yangon, it is advisable to book at least a few weeks ahead of your intended departure date.

To find the best deals, consider signing up for the airline's newsletter or checking their official website regularly, where flash sales and seasonal promotions are often announced. Traveling during off-peak seasons or choosing mid-week flights can often result in savings compared to flying on weekends or major holidays.

Streamline your airport experience by taking advantage of online check-in services. This feature typically opens 24 to 48 hours before the flight, allowing you to confirm your presence and avoid long queues at the terminal. If available, using the airline's mobile app can be very handy for managing your booking, receiving real-time flight updates, and accessing your digital boarding pass on the go.

For a more comfortable flight, review the seat selection options during the booking process or check-in. If you prefer extra legroom or a window seat to enjoy the views upon descent, selecting your seat early is recommended. Finally, always consider purchasing comprehensive travel insurance. This provides peace of mind by covering unexpected events such as flight cancellations, baggage delays, or medical emergencies during your international trip.

History and Development

Myanmar Airways International (MAI) was established in 1993 as a specialized international carrier, distinct from the state-run domestic airline. Created initially as a joint venture between the government and regional investors, the airline was founded with the specific mission of connecting the "Golden Land" to the rest of the world. From its inception, it operated with a focus on international service standards, establishing its primary hub at Yangon International Airport to serve as the country's main gateway.

A pivotal moment in the airline's history was its transition to becoming a fully privately-owned entity. This shift allowed for greater agility in decision-making and significant investment in services and infrastructure. Under private management, MAI embarked on a comprehensive modernization program, moving away from older legacy aircraft to a more efficient and modern fleet. This era marked the beginning of the airline's reputation for reliability and comfort in the Southeast Asian aviation market.

Fleet Evolution
Over the decades, the carrier has continuously upgraded its operational hardware. While the early years saw the operation of various aircraft types, the airline strategically transitioned to an Airbus-focused fleet to ensure consistency and safety. The backbone of their operations became the Airbus A320 family, including the A319 and A320, known for their suitability on medium-haul regional routes. In recent years, the airline further diversified by introducing Embraer E190 jets. This strategic move allowed MAI to serve thinner routes efficiently and access airports with runway restrictions, thereby expanding their regional footprint.

Strategic Partnerships and Integration
A major milestone in the airline's development was its deepening relationship with domestic carrier Air KBZ. Operating as sister airlines under the same business group, they have harmonized their operations to provide seamless connectivity. This partnership allows passengers arriving on international flights—such as those from the UAE—to easily transfer to a vast network of domestic destinations within Myanmar, effectively functioning as a merged network for the traveler's convenience.

Expanding Horizons
While the airline initially focused on core regional routes to Bangkok, Singapore, and Kuala Lumpur, its ambitions have grown significantly. A testament to this expansion is the launch of long-haul connections, including the important route to Dubai. This expansion into the Middle East represents a significant chapter in the airline's history, facilitating trade and tourism between the Gulf region and Southeast Asia. Today, MAI continues to innovate with digital booking solutions and enhanced loyalty benefits, maintaining its status as a key player in Myanmar's aviation sector.