Tarom-Romanian Air

TAROM, the Romanian Air Transport Company, stands as a distinguished symbol of national heritage and aviation excellence in Eastern Europe. With a rich history spanning nearly seven decades, the airline serves as a vital bridge connecting Romania to the rest of the world, offering a seamless blend of traditional hospitality and modern travel standards. Whether flying for business or leisure, passengers can expect a reliable and comfortable experience with a carrier that prides itself on quality service and connectivity.

A Historic Legacy
Established in 1954, TAROM is one of the oldest currently operating airlines in Europe. Over the years, it has grown from a domestic operator into a respected international carrier. As the flag carrier of Romania, it has played a pivotal role in the development of the country's aviation sector. The airline is committed to maintaining high standards of safety and operational efficiency, constantly upgrading its services to meet the demands of modern travelers.

Strategic Network and Fleet
The airline operates a diverse fleet comprising Boeing and ATR aircraft, which allows for efficient service across short and medium-haul routes. TAROM provides essential connectivity within Romania, linking the capital to key regional cities like Cluj-Napoca, Iasi, and Timisoara. Its international network is robust, featuring frequent flights to major European hubs such as Paris, Amsterdam, and Frankfurt am Main. Additionally, the carrier serves important routes to the Middle East and neighboring capitals like Chisinau and Sofia.

Values and Global Reach
As a member of the prestigious SkyTeam alliance, TAROM offers its passengers access to a vast global network, ensuring smooth connections and shared loyalty benefits. The company places a strong emphasis on punctuality and passenger comfort, striving to make every journey pleasant. Their mission includes a focus on environmental sustainability and preserving the cultural identity of Romania through their warm and welcoming onboard service.

How to Contact Tarom-Romanian Air in the United Arab Emirates

Travelers in the United Arab Emirates can easily connect with Tarom-Romanian Air for inquiries, reservations, or flight assistance. While the airline's primary operations are centralized at its hub in Bucharest, passengers flying from the UAE can access support through international customer service channels and local airport representation during flight hours. Whether you need to modify a booking or check flight status, multiple options are available.

Official Website

For the most up-to-date information, flight schedules, and online check-in, visit the official website. The site offers a comprehensive English version suitable for international travelers.

• Website: www.tarom.ro

Contact Information

Passengers can reach out to the airline via the following direct channels. It is recommended to have your booking reference number ready when calling.

• Customer Service (International HQ): +40 21 9978 (Main Call Center)
• Local UAE Support (Airport Office): +971 4 221 1176
• Email Inquiries: contact@tarom.ro
• Ticket Booking & Reservations: +40 371 529 000
• Mobile App: TAROM (Available on iOS and Android)

Social Media

For quick updates, news, and informal support, you can follow the airline on their official social media platforms:

• Facebook: facebook.com/tarom.ro
• X (Twitter): twitter.com/tarom_ro
• Instagram: instagram.com/tarom.airways
• LinkedIn: linkedin.com/company/tarom

Local Offices in the United Arab Emirates

For in-person assistance regarding baggage or immediate flight concerns, the airline maintains a presence at the main international gateway in Dubai.

• Dubai International Airport (DXB): Terminal 1, Arrivals Level.
• Note: Counter staff are typically available starting 3 hours prior to scheduled flight departures.

Emergency & 24/7 Support

For urgent matters, including last-minute changes or emergencies outside of local office hours, the most reliable contact is the centralized Call Center in Romania.

• 24/7 Support Line: +40 21 9978
• Agency Support: Passengers who booked through a travel agency in the UAE should contact their agent directly for immediate modifications.

Baggage Policy Overview

Understanding baggage allowances is a crucial part of planning your trip with TAROM. The airline typically operates under the "Piece Concept" for international flights, which provides a generous allowance compared to many other European carriers. Whether you are flying to Istanbul or connecting through the main hub, the policy is designed to accommodate the needs of both business and leisure travelers. It is always recommended to check the specific details printed on your ticket, as allowances may vary based on the fare class and route.

Carry-on Baggage

Passengers flying with TAROM are entitled to bring hand luggage into the cabin. This allows you to keep essential items and valuables close at hand during the flight. The standard allowance generally applies to all passengers, ensuring a comfortable environment on board.

• Standard Allowance: Economy Class passengers are usually allowed one piece of hand luggage weighing up to 8 kg. Business Class passengers may sometimes have a slightly higher allowance depending on the aircraft type.
• Dimensions: The maximum dimensions for carry-on bags are typically 55 x 40 x 20 cm (including wheels and handles).
• Additional Items: In addition to the main carry-on bag, you may bring a small personal item such as a purse, laptop bag, or camera case.
• Aircraft Restrictions: On smaller aircraft like the ATR series, which often serve regional routes to cities like Iasi or Timisoara, overhead bin space is limited. In such cases, larger carry-on bags may be collected at the aircraft door and placed in the hold free of charge, to be returned upon landing (Delivery at Aircraft).

Checked Baggage Limits

TAROM offers a competitive checked baggage policy, often including a checked bag even in standard Economy fares. The limits are defined by the travel class and frequent flyer status.

• Economy Class: The standard allowance is usually 1 piece weighing up to 23 kg.
• Business Class: Passengers traveling in Business Class enjoy a more generous allowance, typically 3 pieces weighing up to 23 kg each.
• Maximum Size: The sum of the dimensions (length + width + height) of any checked bag should not exceed 158 cm.
• SkyTeam Benefits: SkyTeam Elite and Elite Plus members may be entitled to additional baggage allowances regardless of the class of travel.

Excess Baggage Fees

If your luggage exceeds the standard weight or piece limits, excess baggage fees will apply. These charges vary depending on the destination and are generally higher if paid at the airport compared to online or through a travel agency.

• Overweight Bags: A fee is charged for bags weighing between 23 kg and 32 kg. Bags over 32 kg are generally not accepted as checked luggage and must be transported as cargo.
• Extra Pieces: Bringing more bags than your ticket allowance permits will incur a fixed fee per extra piece.
• Routes: Fees may differ for longer international flights, such as those from Madrid or Tel Aviv, so it is wise to consult the fee schedule in advance.

Special Baggage and Sports Equipment

TAROM accommodates passengers traveling with special items, including sports equipment and musical instruments. In many cases, sports equipment up to 23 kg is transported free of charge if it falls within the standard baggage allowance count, though specific rules apply to golf bags, ski equipment, and bicycles.

• Sports Equipment: Items like skis or golf clubs should be packed in protective cases. You may need to notify the airline in advance to ensure space is available.
• Musical Instruments: Small instruments can be taken as carry-on if they fit the dimensions. Larger instruments, like a cello, may require purchasing an extra seat or checking them into the hold with a "Fragile" tag.

Restricted and Prohibited Items

For safety reasons, international aviation regulations strictly prohibit certain items in both carry-on and checked luggage. Before heading to the airport for your flight to Athens or Rome, review these restrictions carefully.

• Prohibited in All Luggage: Explosives, flammable liquids, fireworks, compressed gases, and corrosives.
• Restricted in Carry-on: Liquids, gels, and aerosols in containers larger than 100ml are not permitted. Sharp objects like scissors or knives must be packed in checked luggage.
• Lithium Batteries: Spare lithium batteries and power banks must be carried in your hand luggage only and are strictly forbidden in checked bags.

Tips for Packing Efficiently

To ensure a smooth journey and avoid unexpected fees, consider these practical packing tips:

• Weigh Before You Go: Use a portable luggage scale at home to ensure your bags are within the 23 kg limit.
• Label Everything: Attach a sturdy tag with your name, phone number, and email address to every bag. Placing a copy of your contact details inside the suitcase is also a smart backup.
• Secure Fragile Items: Wrap fragile souvenirs or electronics in soft clothing and place them in the center of your suitcase to cushion them against impact.
• Keep Valuables Close: Never pack passports, medication, jewelry, or critical documents in your checked luggage. Always keep them in your carry-on.

Pet Travel Rules with Tarom-Romanian Air

Traveling with your furry companions is made easier with Tarom-Romanian Air, which generally welcomes cats and dogs on its flights. The airline understands that pets are part of the family and offers dedicated services to ensure their safe transport to destinations like Bucharest and beyond. Whether your pet flies with you in the cabin or travels in the temperature-controlled hold, specific regulations apply to ensure the comfort and safety of all passengers.

Transport Options

In Cabin (Carry-on)

Small pets can travel with you in the passenger cabin, provided they remain in their carrier throughout the flight. This option is ideal for smaller animals that are comfortable in confined spaces.

• Carrier Dimensions: The maximum allowed dimensions for the container are typically 42 x 26 x 20 cm.
• Maximum Weight: The total weight of the pet plus the carrier must not exceed 8 kg.
• Allowed Pet Types: Only cats and dogs are accepted for travel in the cabin.
• Limit per Passenger: Each passenger is generally allowed to bring only one pet container.
• Placement: The carrier must be stowed under the seat in front of you.

In Cargo Hold (Checked Baggage)

Animals that exceed the size or weight limits for cabin travel must be transported in the aircraft's hold. This area is ventilated and pressurized to ensure animal welfare.

• Container Requirements: Pets must travel in an IATA-compliant hard plastic crate that is leak-proof, well-ventilated, and secure.
• Weight and Size Limits: The maximum weight for the animal and crate combined is usually 75 kg. Animals exceeding this must go as cargo.
• Temperature Restrictions: Tarom may refuse transport if extreme temperatures at the departure or arrival airports pose a health risk to the animal.
• Comfort: The crate must be large enough for the animal to stand, turn around, and lie down naturally.

As Cargo

For very large animals or unaccompanied pets, travel must be arranged through the cargo department. This ensures specialized handling for complex transport needs.

• When Required: This option is mandatory for animals (plus container) weighing over 75 kg or for species not permitted in the cabin or baggage hold.
• Special Requirements: Stronger, custom-built crates may be required for heavy or powerful animals.
• Booking Procedure: Cargo travel must be arranged separately from your passenger ticket, often requiring the assistance of a specialized pet shipper.

Required Documentation

To ensure a smooth check-in process, you must present valid documents for your pet. Requirements can be strict, especially for international flights to or from the UAE.

• Veterinary Passport: An up-to-date pet passport detailing the animal's medical history.
• Health Certificate: A certificate issued by a veterinarian shortly before travel (check specific timelines, often within 10 days of flight).
• Vaccinations: Proof of a valid rabies vaccination is mandatory; other vaccinations may be required depending on the destination.
• Microchip: Animals traveling within the EU or internationally typically require an ISO-compliant microchip.
• International Certificates: Specific import/export permits may be needed for non-EU destinations.

Service Costs

Fees for traveling with pets are charged per flight segment and vary based on the destination and the weight of the animal. These are separate from your checked baggage allowance.

• In-cabin Fee: Approximately 50 EUR to 80 EUR depending on the route (domestic vs. international).
• Cargo Hold Fee: Approximately 100 EUR to 200 EUR, varying significantly by zone and container weight.
• Note: Prices are subject to change and may be higher for longer routes, such as those connecting the Middle East.

Preparation Tips

Preparing your pet in advance can significantly reduce the stress of air travel for both you and your animal.

• Carrier Familiarization: Let your pet spend time in their travel crate days or weeks before the flight to get used to it.
• Feeding: Feed your pet a light meal about 4 hours before departure to prevent airsickness; avoid feeding right before the flight.
• Hydration: Ensure your pet is well-hydrated, and consider freezing water in a drip tray for the crate so it melts slowly during the flight.
• Stress Reduction: Place a familiar item, like a blanket or t-shirt with your scent, inside the carrier. Consult your vet about calming aids if necessary (sedation is generally discouraged).

Restrictions

For safety and regulatory reasons, Tarom enforces specific restrictions on animal transport.

• Prohibited Breeds: Aggressive dog breeds (e.g., Pit Bull, Fila Brasileiro) are often prohibited.
• Snub-nosed Animals: Brachycephalic breeds (like Pugs, Bulldogs, or Persian cats) are often restricted from the cargo hold due to respiratory risks; check if they are allowed in the cabin.
• Prohibited Animals: Rodents, reptiles, and other exotic animals are typically not accepted as baggage.
• Exceptions: Certified service animals assisting passengers with disabilities usually travel in the cabin free of charge, subject to specific training documentation.

Important: Airline policies regarding pet travel can change, and capacity for pets is limited on each aircraft. It is highly recommended to contact Tarom-Romanian Air directly to confirm availability and current rules before booking your ticket.

Flying Blue Loyalty Program

Tarom-Romanian Air rewards its frequent travelers through the Flying Blue loyalty program, one of the leading frequent flyer schemes in Europe. Designed to enhance the travel experience, this program allows passengers to earn miles and gain status not just when flying with Tarom to Bucharest, but also across a vast network of partner airlines. Whether you are a business commuter or a holidaymaker, membership offers valuable privileges that make every journey smoother and more rewarding.

Membership Tiers and Benefits

The program is structured into four main levels, with status determined by the number of Experience Points (XP) earned over a rolling 12-month period. Moving up the tiers unlocks progressively exclusive benefits.

• Explorer (Entry Level): The starting tier for all new members. You earn 4 Miles for every Euro spent and enjoy member-only discounts on baggage.
• Silver: reached after earning 100 XP. Benefits include 6 Miles per Euro, priority check-in, boarding, and one extra checked bag on SkyTeam flights.
• Gold: Reached after earning 180 XP. Includes 7 Miles per Euro, complimentary access to airport lounges worldwide for you and a guest, and SkyPriority services.
• Platinum: The elite tier for top travelers. Offers 8 Miles per Euro, access to the Platinum Service Line, and the highest priority for upgrades and seating.

Earning Miles

Accumulating miles is straightforward and extends far beyond just purchasing flight tickets. The program is designed to reward you for your entire travel lifestyle.

• Flights: Earn Miles on every qualifying flight with Tarom, Air France, KLM, and other airline partners based on the ticket price or distance flown.
• Daily Partners: Accumulate miles by booking stays with hotel chains like Accor or Marriott, or renting cars with partners such as Hertz and Avis.
• Shopping: Earn points on everyday purchases through affiliated credit card partners or by shopping at participating online retailers.
• Lifestyle: Certain taxi services and experience bookings also contribute to your miles balance.

Redeeming Miles

Once earned, Miles can be used like currency for a variety of travel rewards and services.

• Award Flights: Book one-way or return tickets to any destination within the network, such as Paris or Amsterdam.
• Upgrades: Use your miles to upgrade from Economy to Business Class for a more comfortable journey.
• Extra Options: Pay for additional baggage, seat selection, or lounge access using your miles balance.
• Shopping: Spend miles in the online store for travel accessories, electronics, and luxury goods.

Alliance Membership

Tarom is a proud member of the SkyTeam alliance, which significantly expands the reach and utility of your loyalty benefits. This partnership connects you to over 1,000 destinations globally.

• Global Network: Enjoy seamless recognition and benefits when flying with major partners like Delta Air Lines, Korean Air, and Saudia.
• Lounge Access: Gold and Platinum members gain access to over 750 SkyTeam lounges worldwide, regardless of the class of travel.
• SkyPriority: Consistent priority services at airports across the globe, from check-in to baggage delivery.

How to Join

Joining Flying Blue is free and takes just a few minutes. Travelers can sign up directly on the official Tarom or Flying Blue website. Upon registration, you will receive a digital card immediately, allowing you to start earning miles on your very next flight.

Service Classes and Onboard Experience

Tarom-Romanian Air prides itself on offering a full-service experience that blends traditional Romanian hospitality with modern aviation standards. Unlike many European carriers that have shifted to low-cost models, TAROM continues to provide a range of complimentary services to ensure passenger comfort. Whether you are flying domestically to Bucharest or connecting to international destinations, the airline strives to make the journey pleasant and efficient.

Economy Class

Designed for both leisure and business travelers seeking value without compromising on essential comforts, Economy Class on TAROM offers a reliable standard of service.

• Seating: Passengers can expect ergonomic seats with adjustable headrests on most Boeing aircraft. On regional ATR aircraft used for shorter hops to cities like Chisinau, the cabin is compact but comfortable. The seat pitch generally allows for adequate legroom for short to medium-haul flights.
• Amenities: A complimentary copy of the in-flight magazine, Insight, is available, offering travel articles and lifestyle content. Blankets and pillows may be requested on longer night flights.
• Baggage: One of the key advantages of choosing TAROM is the generous baggage policy, which typically includes a checked bag and hand luggage even in Economy Class, a rarity in today's European market.

Business Class

For passengers requiring extra flexibility, privacy, and comfort, Business Class provides a premium experience from the moment you arrive at the airport until you reach your destination.

• Priority Ground Services: Business Class travelers enjoy dedicated check-in desks, fast-track security clearance at select airports, and priority boarding. Additionally, access to Business Lounges is included, allowing for a relaxing pre-flight wait in Paris, Amsterdam, and other major hubs.
• Onboard Comfort: Depending on the aircraft configuration, the Business cabin offers either dedicated wider seats or standard seats with the middle seat blocked to ensure additional personal space and privacy.
• Exclusive Service: The cabin crew provides personalized attention, including a welcome drink upon boarding and a dedicated wardrobe service for coats and jackets.

Dining and Beverages

TAROM distinguishes itself by maintaining a complimentary catering service on almost all its routes. The airline believes that a good meal is an integral part of the travel experience.

• Economy Catering: All passengers are treated to complimentary food and beverages. On domestic flights or short trips, this typically consists of a sandwich or a sweet snack accompanied by water, coffee, or tea. On longer international routes, such as flights to Madrid or Tel Aviv, a warm meal is often served.
• Business Dining: The culinary experience in Business Class is elevated, featuring a selection of hot meals prepared with high-quality ingredients. The menu often includes a variety of appetizers, main courses, and desserts, paired with a selection of premium Romanian and international wines, beers, and soft drinks.
• Special Dietary Needs: Passengers with specific dietary requirements (vegetarian, diabetic, gluten-free, etc.) can order special meals in advance, usually up to 24 hours before departure.

In-Flight Entertainment

While TAROM primarily operates a fleet of narrow-body aircraft for short and medium distances, entertainment options are available to pass the time.

• AirFi Service: On many of its modern aircraft, TAROM has introduced the AirFi platform. This wireless streaming service allows passengers to stream movies, documentaries, music, and games directly to their own smartphones, tablets, or laptops without the need for an internet connection.
• Reading Material: The bilingual in-flight magazine is available in seat pockets, showcasing Romanian culture, destination guides, and fleet information.
• Screens: Some Boeing 737 aircraft are equipped with overhead screens that display the flight map and safety videos, though individual seatback screens are not standard in the fleet.

Special Services

The airline is committed to making air travel accessible and convenient for all passengers, offering specialized assistance where needed.

• Families and Children: Families traveling with infants receive priority boarding. For children traveling alone, the Unaccompanied Minor (UM) service ensures supervision from check-in to the handover at the destination, providing peace of mind for parents.
• Passengers with Reduced Mobility: TAROM offers full assistance for passengers with disabilities. Requests for wheelchair service (WCHR, WCHS, WCHC) should be made at the time of booking or at least 48 hours before the flight to ensure appropriate ground support at airports like Rome or Frankfurt am Main.
• Blue Ribbon Service: At Bucharest's Henri Coandă International Airport, the airline offers a "Meet & Assist" service for an additional fee, helping passengers navigate the airport swiftly and comfortably.

Network and Destinations

Tarom-Romanian Air connects travelers to a focused network of destinations from its primary hub in Bucharest. Strategically positioned at the crossroads of Eastern and Western Europe, the airline serves as a vital bridge for passengers, offering convenient schedules for both business commuters and holidaymakers. The carrier's route map emphasizes strong regional connectivity within Romania, key links to major European capitals, and established routes to the Middle East.

Domestic Connections in Romania

As the national flag carrier, one of the airline's core missions is to ensure robust transport links within the country. Frequent services operate between the capital and major economic and cultural centers, making travel across Romania fast and efficient. Passengers can fly directly to the historic city of Iasi and the vibrant western hub of Timisoara. The network also includes regular flights to Cluj-Napoca in the heart of Transylvania, as well as services to Oradea near the Hungarian border and Suceava in the north-east, facilitating easy access to the famous painted monasteries of Bucovina.

Western and Central Europe

For travelers heading west, the airline maintains a consistent presence in Europe's most important cities. High-frequency routes connect passengers to major hubs like Paris and Amsterdam, providing essential links for onward global travel. The airline also serves Frankfurt am Main, a key financial center. Leisure and business routes extend to Madrid in the south and Brussels, the administrative heart of the EU. Additionally, travelers can easily reach the historic streets of Rome, the golden spires of Prague, and the architectural wonders of Budapest.

Regional and Middle Eastern Routes

The airline's regional footprint is significant, strengthening ties with neighboring countries and the Balkans. Short-haul international flights connect to Chisinau, fostering close cultural and economic exchange. The network also covers Sofia and Belgrade, ensuring smooth travel across the peninsula. Further south, passengers can fly to the ancient metropolis of Athens or the bustling transcontinental city of Istanbul.

Beyond Europe, the carrier operates established routes to the Middle East, serving the cosmopolitan city of Tel Aviv and the historic capital of Beirut, catering to the diverse needs of its international passenger base.

Planning a journey with Tarom-Romanian Air offers a reliable gateway to Eastern Europe and beyond. As the national flag carrier, it connects travelers seamlessly through its main hub in Bucharest. To secure the best value for your trip, it is advisable to book your tickets well in advance. Fares are often more competitive when purchased several weeks prior to your departure date, and flying mid-week—typically on Tuesdays or Wednesdays—can often yield significant savings compared to weekend travel.

For those looking to optimize their travel budget, keep an eye out for seasonal promotions and special offers on the airline's official website. Signing up for their newsletter is an excellent way to stay informed about flash sales on popular routes, such as flights to Chisinau or Sofia. Additionally, as a member of the SkyTeam alliance, frequent flyers can leverage loyalty benefits and earn miles on eligible flights.

Streamline your airport experience by taking advantage of the online check-in service. This feature usually opens 30 hours before the scheduled departure time, allowing you to avoid long queues at the airport counters. During this process, you can select your preferred seat to ensure maximum comfort. Whether you are heading to Paris or taking a trip to Istanbul, choosing your seat early helps you secure a window view or an aisle seat for extra legroom.

To keep your travel details organized, consider downloading the Tarom mobile app. It serves as a convenient travel companion, allowing you to manage bookings, track flight status in real-time, and access mobile boarding passes directly from your smartphone. Finally, always remember to purchase comprehensive travel insurance. Having coverage for unexpected events, such as baggage delays or medical emergencies, ensures that your trip remains stress-free from takeoff to landing.

History and Development

The story of Tarom-Romanian Air is deeply intertwined with the history of aviation in Eastern Europe. While the company officially started operating under the TAROM name in 1954, its roots stretch back much further to 1920, with the founding of CFRNA (The French-Romanian Company for Air Navigation). This pioneer carrier was historic for launching the world's first transcontinental airline route, connecting Paris to Bucharest and eventually extending to Istanbul. This legacy of connecting East and West remains a core part of the airline's identity today.

Founding and Global Expansion
In 1954, the airline was formally established as the national flag carrier. The following decades were marked by rapid expansion as the company sought to connect Romania with the rest of the world. By the 1960s, the airline had extended its network across Europe. A major milestone occurred in 1974 when the carrier launched transatlantic flights to New York, a significant achievement that placed it among an elite group of operators at the time. During this period, the airline also expanded its reach to the Far East, establishing routes to Beijing and Bangkok, demonstrating its ambition to be a truly global player.

Fleet Evolution and Innovation
The evolution of the fleet reflects the airline's adaptability and unique position in aviation history. In its early years, the company operated Soviet-designed aircraft such as the Li-2 and Ilyushin Il-18. However, it became one of the few Eastern European carriers to integrate Western technology relatively early. A notable chapter in its history was the operation of the BAC One-Eleven, which was eventually manufactured under license in Romania as the ROMBAC 1-11. Today, the fleet has been completely modernized to focus on efficiency and passenger comfort, primarily relying on robust Boeing 737 aircraft for longer routes to cities like Tel Aviv and Madrid, and nimble ATR turboprops for regional connections.

Joining the Global Alliance
A pivotal moment in the modern history of the airline came on June 25, 2010, when it officially joined the SkyTeam alliance. This strategic move integrated the Romanian carrier into a vast global network, allowing passengers to benefit from seamless connections and shared loyalty rewards. It marked a transition into a new era of service standards, aligning operations with major partners like Air France and KLM. This partnership significantly enhanced connectivity for travelers flying from hubs like Amsterdam and Rome.

Modern Developments
In recent years, the company has focused on streamlining its operations and enhancing the passenger experience. The airline has undertaken a fleet renewal program, replacing older aircraft with newer, more environmentally friendly models. The current strategy emphasizes strengthening its position as a regional leader, offering high-frequency flights to neighboring capitals like Chisinau, Sofia, and Belgrade, while maintaining vital links to major Western European financial and cultural centers.