Air China

Air China serves as the distinguished flag carrier of the People's Republic of China, connecting the world with the vibrant culture and dynamic cities of the East. As a leading member of the Star Alliance, the airline is renowned for its distinctive phoenix logo, which symbolizes luck, happiness, and the spirit of service. With a commitment to safety and hospitality, Air China provides passengers with a comfortable and sophisticated travel experience, whether they are flying for business or leisure.

Established in 1988, Air China has grown into a premier global carrier, offering an extensive network that spans across Asia, Europe, North America, and Oceania. It holds the unique distinction of being the only airline permitted to fly the national flag on its aircraft. The company's fleet is one of the youngest and most modern in the world, featuring advanced aircraft such as the Boeing 787 Dreamliner, Boeing 747-8, and the Airbus A350, ensuring a smooth and quiet journey for long-haul passengers.

For travelers originating from the Middle East, the airline provides vital links to key Chinese destinations. The carrier operates regular flights from Dubai directly to the capital city of Beijing, facilitating easy access for tourism and commerce. Beyond the capital, the network includes routes to the sprawling metropolis of Chongqing and the scenic, culturally rich city of Hangzhou, allowing visitors to explore diverse regions of the country with ease.

Air China places a high priority on safety and operational excellence, maintaining a rigorous training program for its pilots and crew. The airline's mission is to provide "credibility, convenience, comfort, and choice" to its customers. Over the years, it has received numerous accolades for its service quality and brand value, solidifying its position as a top-tier choice for international travel to and from China.

For travelers in the United Arab Emirates, Air China offers dedicated support channels to assist with flight reservations, ticket changes, and general inquiries. Whether you are planning a trip from Dubai or require assistance with an existing booking, you can reach the airline's representatives through their local toll-free hotline or by visiting their city office.

Official Website

For the most comprehensive and up-to-date information, including flight schedules and online booking management, verify details on the official regional platform.

• Official Website: www.airchina.ae (Redirects to regional English/Arabic site)

Contact Information

Passengers can contact the local customer service team during business hours for immediate assistance.

• UAE Toll-Free Hotline: +800 0357 04517 (Available 08:30 – 18:00, 7 days a week)
• Dubai Sales Office: +971 4 271 8555
• Dubai Airport Office: +971 4 224 5555
• Email: customer_relations@airchina.com (General inquiries) or ffp@airchina.com (PhoenixMiles members)
• Mobile App: Air China (Available on iOS and Android)

Social Media

Stay updated with the latest news and announcements through Air China's global social media channels.

• Facebook: facebook.com/airchina
• Twitter/X: twitter.com/airchina
• Instagram: instagram.com/airchina_official

Local Offices in United Arab Emirates

If you prefer in-person assistance, Air China maintains a city office in Deira and a presence at the international airport.

• Dubai City Office: Salah Al Din Road, Deira, P.O. Box 11275, Dubai, UAE.
• Airport Desk: Dubai International Airport (DXB), Terminal 1.

Emergency & 24/7 Support

If you are unable to reach the local UAE team outside of standard working hours, you can contact the airline's global service center.

• Global 24/7 Service Hotline: +86 10 95583

Baggage Policy

Understanding the baggage regulations is essential for a smooth journey with Air China. The airline adheres to strict safety standards, particularly regarding batteries and prohibited items, while offering generous allowances for international travelers. Whether you are flying from Dubai to the airline's hub in Beijing or connecting to other domestic destinations, it is important to review these guidelines before packing.

Carry-on Baggage Allowances

Passengers are permitted to bring unchecked baggage into the cabin, provided it fits in the overhead bin or under the seat in front. The allowance varies by travel class:

• Economy Class: Passengers are typically allowed 1 piece of carry-on baggage weighing no more than 5 kg (11 lbs).
• First and Business Class: Passengers may carry 2 pieces, with each piece weighing up to 8 kg (17 lbs).
• Dimensions: Each item must not exceed 55 cm x 40 cm x 20 cm.

In addition to the standard allowance, passengers may carry small personal items such as a handbag, laptop bag, or camera bag, subject to space availability.

Checked Baggage Limits

For international routes, including flights between the UAE and China, Air China generally applies the "Piece Concept." Allowances can vary based on specific fare rules and membership status, but the standard limits are as follows:

• Economy Class: Travelers are usually entitled to 2 pieces of checked baggage, each weighing up to 23 kg (50 lbs).
• Business and First Class: Passengers are allowed 2 pieces, with an increased weight limit of 32 kg (70 lbs) per piece.
• Size Restriction: The total linear dimensions (Length + Width + Height) of each bag must not exceed 158 cm.

Infants without a seat generally receive a smaller allowance (typically one piece up to 23 kg) plus a collapsible stroller or bassinet.

Excess Baggage Fees

Baggage that exceeds the free allowance in terms of weight, size, or number of pieces will incur excess baggage charges. These fees are calculated based on the zone of travel. It is highly recommended to purchase extra baggage allowance online in advance, as airport rates are significantly higher. Bags weighing more than 32 kg or exceeding 203 cm in total dimensions are generally not accepted as checked luggage and must be transported as cargo.

Special Items

Air China accommodates various types of special baggage, though specific rules apply:

• Sports Equipment: Items like golf clubs, ski gear, and bicycles can often be included as part of your free baggage allowance. If they exceed the allowance, standard excess fees apply.
• Musical Instruments: Small instruments can be carried in the cabin if they fit within the dimensions. Larger instruments requiring a seat must be booked as "Cabin Seat Baggage" (CBBG), while bulky items must be checked.
• Wheelchairs and Mobility Aids: These are transported free of charge and do not count toward the baggage allowance.

Restricted and Prohibited Items

To comply with Civil Aviation Administration of China (CAAC) regulations, strict rules apply to certain items. Failure to comply may result in confiscation or delays.

• Lithium Batteries & Power Banks: These MUST be in carry-on baggage and cannot be checked. Power banks must be clearly marked with their capacity.
  • Rated energy less than 100Wh: Permitted without approval.
  • Rated energy 100Wh to 160Wh: Requires airline approval (maximum 2 per person).
  • Rated energy over 160Wh: Strictly prohibited.
• Lighters and Matches: These are strictly forbidden on all Air China flights, both in carry-on and checked baggage. Do not attempt to pack them.

Tips for Packing Efficiently

To ensure a hassle-free airport experience, consider the following tips:

• Check Power Bank Labels: Ensure the capacity specifications on your power bank are legible; otherwise, airport security in China may confiscate it.
• Label Your Bags: Attach a name tag with your phone number and email address to all checked luggage. Remove old barcode tags to avoid routing errors.
• Protect Valuables: Keep medication, important documents, jewelry, and cash in your carry-on bag.
• Weigh Before You Go: Use a portable luggage scale to ensure your checked bags are within the 23 kg limit to avoid repacking at the check-in counter.

Air China enforces a strict but safe pet travel policy, primarily transporting animals as checked baggage or manifest cargo to ensure their security during transit. Unlike some other carriers, the airline does not generally permit pets to travel in the passenger cabin on international flights, reserving this space exclusively for certified service animals. Travelers flying from Dubai to destinations like Beijing or Chongqing must prepare their pets for transport in the aircraft's climate-controlled hold.

Transport Options

In Cabin (Carry-on)

Air China has a restrictive cabin policy for international routes. Standard pets are generally not permitted in the cabin, regardless of size or weight. This option is strictly limited to assistance animals.

• Carrier dimensions: Not applicable for standard pets (Service dogs typically travel without a crate at the passenger's feet).
• Maximum pet weight: No specific limit for service dogs, provided they fit within the designated floor space.
• Allowed pet types: Strictly limited to certified Service Dogs (Guide Dogs, Hearing Dogs) for passengers with disabilities.
• Breed restrictions: Aggressive breeds are prohibited; service dogs must be trained and obedient.
• Limit per passenger: One service animal per eligible passenger.

In Cargo Hold (Checked Baggage)

Most household cats and dogs travel as checked baggage (AVIH). They travel on the same flight as you but in a special climate-controlled section of the cargo hold.

• Container/crate requirements: Must be a rigid, IATA-compliant hard plastic or metal crate with a solid roof and ventilation on at least three sides. Soft-sided carriers are not allowed.
• Weight and size limits: The total weight (pet + crate) must not exceed 32 kg (70 lbs).
• Temperature restrictions: Pets may be refused if extreme temperatures at departure or arrival airports pose a health risk.
• Required documentation: You must sign a "Declaration of Exemption from Liability" at check-in.

As Cargo (Air Freight)

This option is mandatory for larger animals or specific circumstances where checked baggage is not feasible.

• When this option is required: If the total weight of the pet and crate exceeds 32 kg, or if the animal is not a dog or cat (where permitted).
• Special requirements: Transport is handled by Air China Cargo; the pet travels on an Air Waybill.
• Booking procedure: Must be arranged through the cargo department or a freight forwarder, separate from your passenger ticket.

Required Documentation

• Veterinary Passport: Up-to-date records of the pet's medical history.
• Health Certificate: A valid animal health and quarantine certificate issued by a government-approved veterinarian (typically within 10 days of travel).
• Vaccinations: Proof of valid rabies vaccination (inoculated between 30 days and 12 months prior to travel).
• International Certificates: For entry into China, an official Animal Quarantine Certificate and a microchip (ISO 11784/11785 compliant) are strictly required.

Service Costs

Fees are not included in the free baggage allowance and are charged as special excess baggage.

• In-cabin fee: Free of charge for certified Service Dogs.
• Cargo hold fee: Varies by weight and route (often calculated as approx. 1.5% of the standard IATA economy fare per kilogram).
• Note: Prices are subject to change; verify the exact calculation with the local sales office before travel.

Preparation Tips

• Carrier requirements: Ensure the crate allows your pet to stand, turn around, and lie down comfortably. Metal bolts must secure the crate halves (plastic clips alone are often rejected).
• Feeding before flight: Feed your pet a light meal 4–6 hours before departure; do not feed them immediately before flying to avoid airsickness.
• Stress reduction tips: Place a familiar blanket or toy inside the crate to comfort your pet. Do not sedate animals as it can be dangerous at high altitudes.

Restrictions

• Prohibited breeds (Snub-nosed): Air China strictly bans brachycephalic (short-nosed) cats and dogs due to respiratory risks. This includes Pugs, Bulldogs, Boxers, Shih Tzus, Persian cats, and Exotic Shorthairs.
• Prohibited animals: Aggressive dogs (e.g., Pit Bulls, Mastiffs), pregnant females, nursing mothers, and puppies/kittens under 8 weeks old.
• Exceptions: Only certified service animals are exempt from some cabin restrictions but must still comply with safety and health rules.

Important: Pet travel regulations in China are complex and strictly enforced. We strongly recommend contacting Air China's local office in Dubai or Beijing at least 48 hours in advance to confirm slot availability and specific aircraft compatibility.

Loyalty Program

Air China invites frequent travelers to join PhoenixMiles, a comprehensive loyalty program designed to reward loyal passengers with exclusive privileges and travel benefits. As the first frequent flyer program launched in mainland China, it allows members to earn mileage not only on Air China flights but also across a vast network of partner airlines and non-aviation merchants. Whether you are traveling for business or leisure, PhoenixMiles enhances your journey with valuable rewards and recognition.

Membership Tiers

The PhoenixMiles program consists of four distinct membership levels, with elite status determined by the qualifying mileage or flight segments flown within a calendar year.

• Regular Member: The entry-level tier where you start accumulating mileage immediately upon enrollment.
• Silver: Offers benefits such as 25% bonus mileage, priority on reservation waitlists, and Business Class check-in counters.
• Gold: Includes Star Alliance Gold status, access to VIP lounges, priority baggage handling, and an extra baggage allowance.
• Platinum: The highest tier providing top-level perks, including a 50% mileage bonus, guaranteed economy seat availability, and the highest priority for upgrades.

Earning Miles

Accumulating mileage is straightforward and flexible, offering numerous opportunities to boost your balance both in the air and on the ground.

• Flights: Earn miles on every eligible flight with Air China, serving routes like Dubai to Beijing.
• Alliance Partners: Accrue miles when flying with any Star Alliance member airline globally.
• Hotels & Cars: Collect points by staying at partner hotel chains or renting vehicles from major international agencies.
• Everyday Spending: Use co-branded credit cards or shop with lifestyle partners to earn miles on daily purchases.

Redeeming Miles

Your accumulated mileage can be transformed into a wide array of travel rewards and lifestyle products.

• Award Flights: Book free tickets to destinations like Chongqing, Hangzhou, or international cities.
• Cabin Upgrades: Use miles to upgrade your seat from Economy to Business or First Class for a more comfortable experience.
• Online Mall: Exchange miles for merchandise, electronics, and gift cards through the PhoenixMiles online store.
• Ticket Payments: Partially pay for commercial tickets using a combination of cash and mileage.

Alliance Membership

As a proud member of Star Alliance, Air China connects PhoenixMiles members to the world's largest airline network.

• Global Reach: Enjoy seamless earning and redemption opportunities across 26 member airlines, including Lufthansa, United, and Singapore Airlines.
• Seamless Travel: Elite members receive consistent recognition and benefits, such as lounge access, regardless of which partner airline they fly.

How to Join

Becoming a member of PhoenixMiles is free and simple, allowing you to start earning rewards from your very first trip.

• Online Registration: Sign up via the official Air China website or the PhoenixMiles portal.
• Mobile App: Download the Air China mobile app to enroll and manage your account on the go.
• In-Flight: Ask the cabin crew for an enrollment form during your flight.

Service Classes & Amenities

To make your journey with Air China as pleasant as possible, the airline offers a range of cabin classes and onboard services designed to meet the diverse needs of international travelers. Whether you are flying from Dubai to the bustling capital of Beijing or connecting to other major cities, you can expect a blend of traditional Chinese hospitality and modern aviation comfort.

Cabin Classes

Air China operates a modern fleet featuring three primary service classes on its long-haul international routes. The configuration and amenities may vary slightly depending on the specific aircraft type utilized for your flight.

First Class (Forbidden Pavilion)
For passengers seeking the pinnacle of luxury and privacy, First Class offers an exclusive sanctuary. Available on select long-haul aircraft, this service features fully lie-flat suites that ensure a restful sleep. Passengers enjoy premium bedding, designer amenity kits, and personalized attention from a dedicated flight attendant. The spacious environment allows for both relaxation and productivity.

Business Class (Capital Pavilion)
Business Class is designed with the professional traveler in mind, balancing comfort with efficiency. The seats typically convert into fully flat beds, allowing you to arrive at your destination refreshed. On most wide-body aircraft, the cabin layout ensures direct aisle access for every passenger. Travelers can enjoy noise-canceling headphones, ample storage space, and power outlets to keep devices charged throughout the journey to Chongqing or other destinations.

Economy Class
Economy Class offers excellent value without compromising on basic comforts. The ergonomically designed seats provide decent legroom and recline, suitable for long flights. Passengers receive a complimentary blanket and pillow, ensuring a cozy experience. Whether you are visiting Hangzhou for tourism or returning home, the friendly cabin crew is dedicated to making your flight smooth and enjoyable.

In-Flight Dining

Air China takes pride in its culinary offerings, presenting a menu that celebrates the rich flavors of Chinese cuisine while also providing Western options.

• Gourmet Meals: Business and First Class passengers can indulge in multi-course meals featuring seasonal ingredients, served on fine china. Economy Class passengers enjoy hot, balanced meals with a choice of main courses.
• Beverages and Tea Culture: A wide selection of wines, spirits, juices, and soft drinks is available. A highlight of the service is the premium Chinese tea selection, allowing passengers to experience a traditional tea ceremony at 30,000 feet.
• Special Dietary Requests: The airline accommodates various dietary needs, including vegetarian, diabetic, and religious meals. These must be requested at least 24 to 48 hours before departure.

Entertainment and Connectivity

To keep you entertained during the flight, Air China's aircraft are equipped with an advanced Audio-Video on Demand (AVOD) system.

• Entertainment System: Each seat in wide-body aircraft features a personal touchscreen monitor loaded with a vast library of international movies, TV shows, music albums, and interactive games.
• In-Flight Magazine: The "Wings of China" magazine provides interesting reading material covering travel, lifestyle, and culture.
• Wi-Fi Services: Select aircraft are equipped with onboard Wi-Fi, allowing passengers to stay connected with family and colleagues (availability varies by route and aircraft).

Special Services

Air China is committed to making air travel accessible and convenient for all passengers, offering specialized support for those with unique requirements.

• Unaccompanied Minors: For children aged 5 to 11 traveling alone, the airline provides a dedicated service where staff supervise the child from check-in until they are handed over to the guardian at the destination.
• Passengers with Disabilities: Comprehensive assistance is available for passengers with reduced mobility, including wheelchair services and boarding assistance. It is recommended to notify the airline at the time of booking to ensure all needs are met.
• Infant Services: Families traveling with infants can request a baby bassinet for use during the cruise phase of the flight. As quantities are limited, early reservation is highly advised.

Destinations

Air China provides a vital link between the United Arab Emirates and the Far East, anchoring its operations at its primary hub in Beijing. Travelers departing from Dubai can enjoy reliable service and convenient connections to some of China's most dynamic cities. This network allows passengers to easily access major economic and cultural centers, making it an excellent choice for both business trips and holiday explorations.

Planning a trip with Air China from the United Arab Emirates offers a gateway to some of Asia's most dynamic destinations. Whether you are flying from Dubai to the historic capital of Beijing, or exploring the scenic landscapes near Chongqing and Hangzhou, a few strategic tips can help you secure the best fares and enjoy a seamless journey.

To get the most value out of your travel budget, consider the following advice for booking and managing your flight:

• Best Time to Book: For long-haul international flights from the UAE to China, it is generally recommended to book your tickets 3 to 6 months in advance. Prices tend to rise significantly as the departure date approaches. Be mindful of major Chinese holidays, such as the Lunar New Year and the Golden Week in October, when demand is high and seats fill up quickly.
• Finding Deals and Promotions: Keep an eye on Air China's official website for seasonal sales and special offers. Signing up for their newsletter or following their social media channels can alert you to flash sales. Additionally, being flexible with your travel dates by a few days can often result in lower fares.
• Online Check-in: Save time at the airport by utilizing the online check-in service. This feature usually opens 36 hours before your scheduled departure time for international flights. It allows you to confirm your details and sometimes print your boarding pass or save it to your mobile device, helping you avoid long queues at the check-in counters.
• Seat Selection: Choosing your seat in advance ensures you get the comfort you need, especially on long flights. During the booking process or via the "Manage Booking" section online, you can view the aircraft layout. Look for seats with extra legroom or choose an aisle seat if you prefer easier access to move around during the flight.
• Mobile App Convenience: Downloading the Air China mobile app is highly recommended. It serves as a handy travel companion, allowing you to book flights, check flight status in real-time, manage your itinerary, and access your PhoenixMiles membership information easily from your smartphone.
• Travel Insurance: While we hope for a smooth trip, unforeseen events can happen. It is advisable to purchase comprehensive travel insurance that covers flight cancellations, medical emergencies, and lost luggage. This provides peace of mind, ensuring you are protected throughout your journey from Dubai to your final destination.

History and Development

The story of Air China is deeply intertwined with the modernization of civil aviation in the People's Republic of China. The airline was formally established on July 1, 1988, following a significant government restructuring of the Civil Aviation Administration of China (CAAC). As a result of this separation between airline operations and administrative functions, Air China was granted the unique responsibility of operating intercontinental flights and serving as the country's sole flag carrier.

Throughout the 1990s, the airline focused on expanding its international footprint, establishing key routes connecting Beijing to major global capitals. A pivotal moment in its corporate history occurred in 2002, when the Chinese aviation industry underwent a massive consolidation. Air China merged with China National Aviation Company and China Southwest Airlines, a strategic move that significantly bolstered its domestic network and operational resources. This restructuring paved the way for the company to list on the Hong Kong and London stock exchanges in 2004, followed by the Shanghai Stock Exchange in 2006.

A major milestone in its global integration came in December 2007, when the carrier officially joined the Star Alliance. This membership vastly expanded its reach, allowing passengers to connect seamlessly to over 1,000 destinations worldwide. The alliance membership also spurred improvements in service standards and operational efficiency to match international benchmarks. During this period, the airline continued to strengthen its presence in the Middle East, enhancing connectivity for travelers from cities like Dubai to the heart of China.

The evolution of the fleet has been central to the airline's development. In its early years, the carrier operated a mix of older aircraft, including the Boeing 747SP and 767. Over the decades, it has aggressively modernized its lineup, investing in fuel-efficient and passenger-friendly wide-body aircraft. Today, the fleet features the state-of-the-art Boeing 787 Dreamliner, Airbus A350, and the reliable Boeing 777-300ER, ensuring long-haul flights are comfortable and environmentally more efficient.

In recent years, Air China has focused on innovation and service excellence. It has played a crucial role in the development of the Chinese aviation manufacturing sector by introducing the domestically produced COMAC ARJ21 and C919 into its fleet. The airline continues to enhance its route network, adding frequencies to growing hubs like Chongqing and Hangzhou, while maintaining an impeccable safety record that has earned it numerous industry awards.