Juneyao Airlines

Juneyao Airlines is a leading privately-owned carrier in China, celebrated for its rapid expansion and dedication to delivering high-quality service. Established with a vision to provide a "high-value" travel experience, the airline bridges the gap between traditional full-service carriers and low-cost options, offering competitive fares without compromising on comfort. With a strong focus on hospitality and efficiency, it connects travelers to key economic and leisure hubs across Asia and beyond. The airline operates with a young, modern fleet, ensuring that every journey is safe, reliable, and enjoyable for its growing base of international passengers.

Modern Fleet and Comfort
Juneyao Airlines operates one of the youngest fleets in the region, primarily consisting of Airbus A320 and A321 aircraft for short and medium-haul routes, alongside Boeing 787 Dreamliners for long-haul operations. This modern lineup ensures high fuel efficiency and provides passengers with a quiet, comfortable cabin environment featuring ergonomic seating and modern entertainment systems.

Strategic Connectivity
As the first "Connecting Partner" of Star Alliance, the carrier offers seamless travel options for passengers moving between its network and other alliance members. Its dual-hub strategy at Pudong and Hongqiao airports facilitates extensive coverage, linking major cities such as Guangzhou, Shenzhen, and Beijing with high frequency.

International Reach and Service
Beyond its robust domestic network, the airline serves a variety of popular international destinations. Travelers can enjoy direct connections to vibrant cities like Osaka, Bangkok, and Singapore. Unlike many budget competitors, Juneyao Airlines emphasizes a "Warm Journey" philosophy, typically including checked baggage and complimentary in-flight meals to enhance the passenger experience.

Safety and Reliability
Safety is a core value for the company, which adheres to strict international maintenance and operational standards. The airline has received recognition for its safety record and service excellence, positioning it as a trusted choice for both business and leisure travelers exploring the region.

To contact Juneyao Airlines while in the United Arab Emirates, travelers should primarily rely on the carrier's global customer service channels. While the airline connects passengers to destinations across Asia, it currently does not operate a direct walk-in office in the UAE. For all inquiries regarding flight schedules, ticket changes, or baggage, the official website and international hotline are the most effective ways to get assistance.

Official Website
For the most up-to-date information and to manage bookings, visit the official international website:
URL: https://www.juneyaoair.com

Contact Information
Since there is no dedicated local call center in the UAE, please use the international contact details below for support:

• Global Customer Service Hotline: +86-21-95520 (24/7 support)
• Ticket Booking & Inquiries: +86-21-95520
• Email: callcenter@juneyaoair.com
• Mobile App: Juneyao Air (Available on iOS and Android)

Social Media
You can also reach out to the airline or check for updates through their official social media profiles:

• Facebook: https://www.facebook.com/juneyaoairlines/
• Instagram: @juneyaoairlines
• Twitter/X: @JuneyaoAir

Local Offices in United Arab Emirates

• Note: Currently, there is no confirmed local city office or dedicated airport counter for Juneyao Airlines in Dubai or Abu Dhabi. Travelers are advised to use the online platforms or global hotline for all service requests.

Emergency & 24/7 Support

• 24-Hour Service Center: +86-21-95520
  Tip: As this is an international number, international calling rates may apply.

Understanding the baggage policies of Juneyao Airlines ensures a smoother journey, whether you are flying domestically within China or heading to an international destination. The airline is known for its "Warm Journey" service philosophy, which extends to fair and accommodating baggage allowances for its passengers. Below is a comprehensive guide to what you can bring on board and check in.

Carry-on Baggage Allowances
Passengers are permitted to bring cabin baggage subject to specific weight and size limits to ensure safety and comfort.

• Business Class: Typically allows passengers to carry 2 pieces of hand luggage.
• Economy Class: Passengers are generally allowed 1 piece of hand luggage.
• Weight and Dimensions: Each piece should usually not exceed 10 kg. The standard maximum dimensions are typically 20 x 40 x 55 cm to fit in the overhead compartments or under the seat in front of you.

Checked Baggage Limits
Checked baggage policies vary depending on your ticket class and whether your flight is domestic (e.g., from Shanghai to Shenzhen) or international (e.g., from Osaka to Shanghai).

• Domestic Routes: These often operate on a "weight concept." Economy Class passengers generally receive a free allowance of 20 kg, while Business Class passengers may be allowed up to 30 kg.
• International Routes: These typically follow the "piece concept." Economy passengers are usually entitled to 1 or 2 pieces (depending on the fare type) weighing up to 23 kg each. Business Class allowances are higher, often including 2 pieces up to 32 kg each.
• Star Alliance Gold Members: If you hold eligible status, you may be entitled to an extra baggage allowance.

Excess Baggage Fees
If your luggage exceeds the free allowance in weight, size, or number of pieces, excess baggage fees will apply. These charges vary based on the route and the extent of the overage. It is generally cheaper to purchase additional baggage allowance online in advance through the official website or app rather than paying at the airport counter.

Special Items
Juneyao Airlines accommodates special baggage, though specific rules apply:

• Sports Equipment: Items like golf bags, bicycles, or ski equipment can be transported. They generally count towards your free baggage allowance. If they exceed the limits, standard excess baggage rates or special handling fees may apply.
• Musical Instruments: Small instruments can be carried on board if they fit within the cabin baggage dimensions. Larger instruments must be checked in as fragile baggage or, in some cases, may require purchasing an extra seat (Cabin Seat Baggage) for safe transport.

Restricted and Prohibited Items
Compliance with safety regulations is strictly enforced, particularly for flights departing from or traveling within China.

• Lithium Batteries & Power Banks: These must only be carried in your carry-on luggage and are strictly prohibited in checked bags. Power banks must be clearly labeled with their capacity (rated energy generally should not exceed 100Wh; 100Wh-160Wh requires airline approval).
• Lighters and Matches: Unlike in many other regions, lighters and matches are often completely prohibited on flights in China, both in carry-on and checked luggage.
• Liquid Restrictions: For carry-on bags on international flights, liquids, gels, and aerosols must be in containers of 100ml or less, placed in a clear, resealable plastic bag.

Tips for Packing Efficiently
To avoid delays at the airport, consider these helpful tips:

• Weigh Before You Go: Use a portable luggage scale to ensure your bags are within the limits for your specific route, such as a flight to Guangzhou or Beijing.
• Label Everything: Attach a sturdy tag with your name and contact details to every checked bag.
• Secure Valuables: Always keep medication, documents, and expensive electronics in your carry-on bag.

Juneyao Airlines understands that pets are part of the family and offers transport options to ensure they can travel safely with you. While specific policies may vary depending on the aircraft type and route, the airline generally permits cats and dogs to travel either in the cabin on designated "pet-friendly" flights or as checked baggage in the cargo hold.

In Cabin (Carry-on)
Travel in the cabin is typically limited to specific "Pet-Friendly" flights or charters designated by the airline.

• Carrier Dimensions: Soft carriers must generally fit within 35 x 28 x 24 cm.
• Maximum Weight: The total weight of the pet and carrier usually must not exceed 8 kg.
• Allowed Pet Types: Only small domesticated dogs and cats are permitted.
• Breed Restrictions: Aggressive breeds and certain snub-nosed breeds may be restricted.
• Limit per Passenger: Typically 1 pet per adult passenger.

In Cargo Hold (Checked Baggage)
For standard flights where cabin travel is not an option, pets can often travel as checked baggage in a climate-controlled section of the hold.

• Container Requirements: Must be a sturdy, IATA-compliant hard plastic or metal crate with proper ventilation and a secure lock.
• Weight and Size Limits: The crate must allow the animal to stand, turn around, and lie down comfortably; total weight limits depend on the aircraft.
• Temperature Restrictions: Transport may be refused if extreme weather conditions (hot or cold) at departure or arrival airports pose a health risk.
• Required Documentation: A "Live Animal" tag must be attached to the container.

As Cargo (For Large Animals)
This option is necessary for very large animals or when the pet is traveling unaccompanied.

• When Required: If the combined weight of the pet and crate exceeds checked baggage limits (often over 32 kg) or for destinations restricting checked pets.
• Special Requirements: Requires booking through the Juneyao Airlines cargo department.
• Booking Procedure: Must be arranged well in advance, separate from the passenger ticket.

Required Documentation
To ensure a smooth check-in process, valid documents are mandatory for all pets.

• Veterinary Passport: An official record of the animal's identity and medical history.
• Health Certificate: A valid animal quarantine certificate issued by a veterinarian (typically within 7-10 days of travel).
• Vaccinations: Proof of valid rabies vaccination and other standard shots.
• International Certificates: For international travel, additional entry permits and customs forms for the destination country are required.

Service Costs
Fees for pet transportation are charged separately and are not included in the free baggage allowance.

• In-Cabin Fee: Charges apply per sector and vary based on the flight distance.
• Cargo Hold Fee: Calculated based on the total weight (pet + crate) or charged as a fixed excess baggage rate.
• Note: Prices vary significantly by route, for example, domestic flights to Shanghai compared to international routes to Osaka.

Preparation Tips
Preparing your pet properly helps reduce travel stress.

• Carrier Requirements: Accustom your pet to the crate or carrier weeks before the flight.
• Feeding: Feed your pet a light meal 4-6 hours before departure; do not feed them immediately before flying to avoid motion sickness.
• Stress Reduction: Place a familiar blanket or toy inside the crate to provide comfort; sedation is generally not recommended.

Restrictions
For the safety of all passengers and animals, certain restrictions apply.

• Prohibited Breeds: Brachycephalic (snub-nosed) dogs and cats (e.g., Pugs, Bulldogs, Persian cats) are often prohibited due to respiratory risks.
• Prohibited Animals: Pregnant females, animals under 3 months old, and wild/exotic animals are not accepted.
• Exceptions: Service dogs (such as guide dogs) are generally permitted in the cabin free of charge with proper documentation.

Important: Pet travel regulations can change frequently. We strongly recommend contacting Juneyao Airlines directly at least 48 hours before your flight to confirm space availability and current requirements.

Juneyao Air Club

The Juneyao Air Club is the official frequent flyer program of Juneyao Airlines, designed to reward loyal passengers with exclusive privileges and a seamless travel experience. Members can earn points on flights and through partners, unlocking a range of benefits that enhance comfort and convenience whether traveling for business or leisure.

Membership Tiers

The program consists of several membership levels, each offering progressively valuable rewards to frequent travelers:

• Member: The entry-level tier offering instant access to member-exclusive promotions and points accumulation.
• Silver: Provides priority on reservation waitlists and additional check-in conveniences.
• Gold: Unlocks premium benefits such as priority baggage handling, lounge access, and extra baggage allowance.
• Platinum: The highest tier featuring guaranteed seat availability (within specific timeframes), highest priority for upgrades, and exclusive concierge services.

Earning Points

Members accumulate points through various activities, turning every trip into an investment for future travel:

• Flight Activity: Earn points based on the distance flown and fare class on Juneyao Airlines flights.
• Partner Airlines: Accumulate points when flying with select Star Alliance member airlines.
• Non-Airline Partners: Earn points through stays at partner hotels, car rentals, and spending with co-branded credit cards.
• Lifestyle Partners: Shop and dine with affiliated merchants to boost your points balance.

Redeeming Points

Points can be used flexibly to reduce travel costs or enhance the journey:

• Award Tickets: Redeem points for free flights to destinations like Shanghai or Guangzhou.
• Cabin Upgrades: Use points to upgrade from Economy to Business Class for a more comfortable experience.
• Points + Cash: Pay for tickets using a combination of points and cash if you don't have enough points for a full redemption.
• Online Mall: Exchange points for a variety of lifestyle products and travel accessories in the Juneyao Air Club online store.

Star Alliance Connection

Juneyao Airlines is a distinct Connecting Partner of Star Alliance, rather than a full member, which offers unique advantages:

• Global Reach: The airline provides connectivity to the Star Alliance network at key hubs like Shanghai.
• Reciprocal Benefits: Eligible Juneyao Air Club members can enjoy specific privileges when flying with Star Alliance member airlines.
• Star Alliance Gold/Silver: Status holders from Star Alliance carriers receive select benefits (like lounge access and priority check-in) when flying Juneyao Airlines.

How to Join

Becoming a member is simple, free, and can be done immediately to start earning on your next flight:

• Website: Register directly via the official Juneyao Airlines website.
• Mobile App: Download the Juneyao Air app to sign up and manage your digital membership card on the go.
• WeChat: Travelers can also register and manage their account through the airline's official WeChat mini-program.

Juneyao Airlines positions itself as a "high-value" carrier, bridging the gap between traditional full-service airlines and low-cost operators. The airline is committed to the "Warm Journey" brand philosophy, ensuring that every passenger enjoys a comfortable, hospitable, and efficient travel experience. Whether flying domestically or internationally, travelers can expect modern amenities and attentive service that rivals major legacy carriers.

Business Class Comfort
For those seeking a premium experience, Business Class offers enhanced privacy and relaxation. On the airline's flagship Boeing 787 Dreamliners, often deployed on popular routes to destinations like Singapore, passengers enjoy 180-degree full-flat seats arranged in a 1-2-1 configuration, ensuring direct aisle access for everyone. On the Airbus A320 family fleet, which serves domestic connections to cities such as Shenzhen and Guangzhou, the Business Class cabin features spacious ergonomic seats with generous legroom, adjustable headrests, and premium bedding to ensure a restful journey.

Economy Class Amenities
Economy Class is designed to maximize personal space and comfort. The cabin features modern Recaro slimline seats that provide ample legroom and an adjustable recline. Passengers flying on longer routes, such as those from Shanghai to Osaka, will appreciate the inclusion of USB charging ports at every seat and adjustable headrests. The calming cabin mood lighting, especially on the Dreamliner fleet, helps reduce jet lag and creates a relaxing atmosphere throughout the flight.

In-Flight Dining
Unlike many budget-friendly alternatives, Juneyao Airlines takes pride in offering complimentary high-quality meals. The catering service highlights a "Taste of Shanghai" alongside varied international cuisines.

• Hot Meals: Full hot meal services are provided during breakfast, lunch, and dinner hours on flights exceeding a certain duration.
• Snacks and Beverages: On shorter flights or outside main meal times, passengers are served delicate snacks and a selection of beverages.
• Special Dietary Needs: The airline accommodates various dietary requirements, including vegetarian and children's meals, which can be requested in advance through the booking management system.

Entertainment and Connectivity
To keep travelers entertained, the airline offers a robust In-Flight Entertainment (IFE) system.

• Personal Screens: Business Class passengers and Economy travelers on wide-body aircraft (Boeing 787) have access to personal high-definition touchscreens loaded with the latest movies, TV shows, and music.
• Wi-Fi Connectivity: High-altitude satellite Wi-Fi is available on select aircraft, allowing passengers to stay connected with family or work while in the air.
• Cabin Environment: The modern fleet is equipped with advanced air filtration systems and optimized cabin pressure to reduce fatigue, making the arrival in destinations like Bangkok feel more refreshing.

Service Culture
The core of the Juneyao Airlines experience is its "HVD" (High Value Delivery) service strategy. Flight attendants are trained to provide warm, meticulous, and proactive care. From the moment of boarding to disembarking at Beijing Daxing or other major hubs, the crew's focus on detail ensures a welcoming environment that reflects the hospitality of Chinese culture combined with international service standards.

Juneyao Airlines operates a comprehensive network centered around its primary hub in Shanghai. Utilizing both Pudong and Hongqiao International Airports, the carrier connects travelers to a vast array of destinations, ranging from bustling economic centers to scenic leisure spots. The airline's route map is designed to facilitate convenient travel across China and to key international cities in Asia, catering to both business and leisure passengers.

Domestic Connections
In mainland China, the airline ensures high-frequency service to top-tier cities. Travelers can easily reach the commercial powerhouses of Guangzhou and Shenzhen, which are among the carrier's busiest routes. The network also extends north to the capital, Beijing, and the famous ice city of Harbin. For those seeking cultural and historical experiences, flights to Xian, the mountain city of Chongqing, and the industrial hub of Shenyang are readily available. The airline also serves coastal favorites like Qingdao and Dalian, alongside the scenic landscapes of Guilin, Kunming, and Taiyuan.

International and Leisure Routes
Beyond the mainland, Juneyao Airlines offers excellent connectivity to popular vacation destinations. Sun-seekers can fly to the tropical resorts of Sanya and Haikou in southern China. Internationally, the carrier maintains a strong presence in Japan, with frequent flights linking Osaka to both Shanghai and Beijing. The airline also serves Southeast Asia's top tourist hotspots, including the vibrant capital of Bangkok and the beaches of Phuket. Additionally, the network includes the modern garden city of Singapore and the natural beauty of Jeju City in South Korea.

When planning your journey with Juneyao Airlines, timing is key to securing the most affordable fares. Generally, booking your tickets at least a few weeks in advance can result in significant savings, especially for popular routes connecting to the carrier's main hub in Shanghai. Travelers looking to explore domestic destinations such as Shenzhen or the tropical coast of Sanya should try to avoid last-minute reservations during major holidays to ensure availability and better pricing.

To find the best deals and promotions, consider subscribing to the airline's newsletter or checking their official website regularly. Occasional sales may offer discounted rates for international connections, including flights from Osaka or Bangkok. Utilizing the airline's official mobile app is another excellent way to track fares, manage your itinerary, and receive real-time notifications about your flight status directly on your smartphone.

Streamline your airport experience by taking advantage of online check-in procedures. This service typically allows passengers to check in via the website or app 24 to 48 hours before the scheduled departure, helping you avoid long queues at the terminal. During this process, you can also browse the seat map. We recommend selecting your seat early to ensure you sit with your travel companions or secure a window seat for views of cities like Guangzhou or Xian.

Finally, always consider purchasing comprehensive travel insurance when booking your trip. This adds a layer of protection against unexpected cancellations, delays, or medical emergencies. Whether you are flying for business to Beijing or for leisure to Phuket, having proper coverage ensures peace of mind throughout your journey.

Founding and Early Vision
Juneyao Airlines was established in 2005 as a subsidiary of the Shanghai JuneYao (Group) Co., Ltd., one of China's leading private enterprises. With a strategic vision to bridge the gap between low-cost and full-service carriers, the airline aimed to offer a "high-value" travel experience from the start. It officially commenced commercial operations in September 2006, positioning itself as a carrier that combines competitive pricing with high-quality hospitality. Based in Shanghai, the airline quickly differentiated itself by focusing on business and leisure travelers who sought reliability and comfort without the premium price tag of legacy carriers.

Expansion and Subsidiary Growth
Following its successful launch, the airline embarked on a period of rapid expansion throughout the late 2000s and early 2010s. A significant milestone in its corporate development was the establishment of a low-cost subsidiary, 9 Air, in 2014. Based in Guangzhou, this subsidiary allowed the company to capture a different segment of the market, specifically targeting budget-conscious travelers in southern China. This dual-brand strategy strengthened the group's overall market share and operational footprint across the country.

Strategic Partnerships and Alliances
In May 2017, Juneyao Airlines made aviation history by becoming the first-ever "Connecting Partner" of Star Alliance. This innovative partnership model allowed the airline to offer seamless connectivity and select privileges to passengers from Star Alliance member airlines without becoming a full member itself. This move significantly boosted its international profile, integrating its extensive domestic network with global traffic flows through its hubs in Shanghai.

Fleet Evolution and the Dreamliner Era
For the first decade of its operations, the carrier operated an all-Airbus fleet, primarily consisting of A320 family aircraft suited for short and medium-haul routes. A major turning point in its fleet evolution occurred in 2018, when the airline took delivery of its first wide-body aircraft, the Boeing 787-9 Dreamliner. The introduction of the Dreamliner marked the carrier's transition into a true international player, enabling it to operate longer routes with enhanced passenger comfort. The 787 fleet is notably adorned with special liveries, such as the "Chinese Peony," symbolizing the carrier's cultural roots.

International Network Development
With the arrival of wide-body aircraft, Juneyao Airlines expanded its reach beyond mainland China. The airline began increasing frequencies to key Asian destinations, establishing strong links with major cities like Osaka and Bangkok. The deployment of the Boeing 787 also facilitated the launch of premium services on high-demand international routes, such as the connection to Singapore, offering passengers a flagship experience with fully flat seats in Business Class.

Modern Innovations
In recent years, the airline has focused on digital transformation and service upgrades under its "Juneyao Journey" brand initiative. This includes the modernization of its cabin interiors, the introduction of eco-friendly practices, and the enhancement of its frequent flyer program. Today, the carrier continues to grow its network from Shanghai to destinations like Sanya and beyond, maintaining its reputation as a dynamic and customer-centric airline in the competitive Asian aviation market.