Oman Air

Oman Air serves as the flagship carrier of the Sultanate of Oman, bridging the gap between the Middle East and the rest of the globe with a touch of authentic Omani hospitality. From its base in Muscat, the airline has transformed into a boutique carrier that emphasizes quality over quantity, offering passengers a refined travel experience. Whether you are flying for business or leisure, Oman Air connects travelers to key destinations across continents, ensuring a comfortable journey marked by award-winning service.

Since its official founding in 1993, Oman Air has grown from a regional player into a globally recognized airline. The company’s mission focuses on being the chosen airline for travel to, from, and within Oman, promoting the country as a major tourism and business destination. It has built a reputation for maintaining high standards of service, often referred to as a "boutique" airline due to its attention to detail and passenger comfort.

The airline operates a modern and fuel-efficient fleet, which includes the advanced Boeing 787 Dreamliner, Airbus A330, and Boeing 737 aircraft. This diverse fleet allows Oman Air to effectively serve short-haul regional routes as well as long-haul flights to Europe and Asia. The interiors are designed to reflect Omani culture and landscapes, providing a unique aesthetic that sets the carrier apart from its competitors.

Oman Air connects passengers to a wide network of destinations across the Middle East, Asia, Africa, and Europe. It maintains a particularly strong presence in the region, offering frequent connections between its hub and major cities in the United Arab Emirates, such as Dubai and Abu Dhabi. These routes facilitate seamless travel for both business professionals and tourists exploring the Gulf region.

The airline has received numerous accolades for its excellence, particularly in its premium cabins. It has been recognized by the World Travel Awards for offering some of the best Business Class and Economy Class experiences in the industry. Safety remains a paramount core value for the company, which adheres to rigorous international safety standards and holds the IATA Operational Safety Audit (IOSA) registration.

Travelers in the United Arab Emirates can easily connect with Oman Air through their dedicated support channels and local presence. The airline operates offices in both Dubai and Abu Dhabi to assist passengers with flight reservations, baggage inquiries, and schedule changes.

Official Website: www.omanair.com

For immediate assistance, passengers are encouraged to use the digital tools available on the official website or the mobile app. These platforms allow for easy booking management and check-in. While local offices in the UAE provide in-person services, the 24/7 Global Call Center based in Muscat is available for urgent matters outside of local business hours.

Stay updated with the latest news and offers by following Oman Air on their official social media platforms:

• Facebook: www.facebook.com/omanair
• X (Twitter): @omanair
• Instagram: @omanairofficial
• LinkedIn: www.linkedin.com/company/oman-air

Preparing for your journey with Oman Air begins with smart packing. Whether you are departing from Dubai or Abu Dhabi, understanding the baggage policies will help ensure a seamless check-in experience. The airline offers generous allowances designed to accommodate both light travelers and those planning a longer stay in Muscat or beyond.

Carry-On Baggage
Passengers are entitled to bring hand luggage into the cabin, provided it fits within the overhead bin or under the seat.

• Economy Class: You may carry one piece weighing up to 7 kg.
• Business and First Class: Guests can bring two pieces, with a combined weight of up to 14 kg (maximum 7 kg per piece).

Checked Baggage Limits
Oman Air generally operates on a weight concept for flights within the Middle East and to many international destinations, meaning you can check in multiple bags as long as the total weight does not exceed your allowance.

• Economy Class: Standard allowance is usually 30 kg.
• Business and First Class: Allowances typically go up to 50 kg.

Excess Baggage Fees
If your luggage exceeds the standard limits, excess baggage fees will apply. These rates vary depending on your destination and the amount of extra weight. To save money and time at the airport, travelers are strongly advised to purchase extra baggage allowance online in advance, which usually offers a discounted rate compared to paying at the check-in counter.

Special Items
Oman Air accommodates passengers traveling with special items such as sports equipment or musical instruments.

• Sports Equipment: Items like golf bags, surfboards, or cycling gear can often be carried as part of your checked baggage allowance. If they exceed the allowance, standard excess rates apply. Large equipment should be declared at the time of booking.
• Musical Instruments: Smaller instruments can be carried in the cabin if they fit in the overhead compartment. Larger instruments may require purchasing an extra seat or must be checked in as special cargo.

Restricted and Prohibited Items
For the safety of all passengers, strict rules apply to hazardous materials. Lithium batteries and power banks must be packed in your carry-on luggage and are strictly prohibited in checked bags. Explosives, flammable liquids, compressed gases, and other dangerous goods are not permitted on board. Always verify the latest list of prohibited items on the airline's official website before packing.

Tips for Packing Efficiently
To make your trip stress-free, weigh your bags at home before heading to the airport. Remove old baggage tags to avoid confusion with routing systems. Identify your bags with a sturdy name tag containing your phone number and email address. Finally, pack a change of clothes in your carry-on just in case of any unexpected delays with your checked luggage.

Oman Air is committed to ensuring that your pets travel safely and comfortably, treating them with the care they deserve. While the airline accepts live animals for transport, strict regulations apply to ensure their well-being and safety on board. Whether you are flying into the airline's hub in Muscat or traveling regionally, it is essential to review the specific policies and book your pet's space well in advance.

Transport Options

In Cabin (Carry-on)
Oman Air generally maintains a strict policy regarding animals in the passenger cabin. For the vast majority of pets (cats and dogs), cabin travel is not permitted. However, exceptions and specific rules apply for limited categories.

• Allowed pet types: Primarily restricted to certified service animals (guide dogs) assisting passengers with disabilities. On certain regional flights, falcons may be permitted in Economy Class.
• Carrier dimensions: If authorized (e.g., for a falcon or small service animal container), the carrier typically must not exceed standard hand luggage dimensions (approx. 115 cm total linear dimensions).
• Maximum pet weight: Restrictions vary strictly by animal type; always confirm with the reservation office.
• Limit per passenger: Usually limited to one service animal per authorized passenger; falcon limits vary by aircraft type.

In Cargo Hold (Checked Baggage)
Domestic pets such as cats and dogs can travel as checked baggage on most flights, provided they meet specific container and safety requirements.

• Container requirements: Pets must be in an IATA-approved fiber or hard plastic crate. The cage must be leak-proof, escape-proof, and allow the animal to stand, turn around, and lie down naturally.
• Weight and size limits: The combined weight of the animal and kennel is typically accepted up to 75 kg. Animals exceeding this limit must travel as cargo.
• Temperature restrictions: For safety, pets may not be accepted if runway temperatures at departure, transit, or arrival airports exceed safe limits (often above 29°C or below 7°C), which is common in the Gulf region during summer.
• Required documentation: An indemnity form must be signed during check-in.

As Cargo (Oman Air Cargo)
Some journeys require animals to be transported via the dedicated cargo division rather than as checked baggage.

• When required: Mandatory for very large animals (combined weight over 75 kg), unaccompanied pets, or when traveling to countries with strict import rules (e.g., the UK or Dubai in the UAE) that require animals to arrive as manifest cargo.
• Special requirements: Requires an Air Waybill (AWB) and handling by a specialized shipper.
• Booking procedure: Must be arranged through the Oman Air Cargo department or a freight forwarder separate from your passenger ticket.

Required Documentation

To ensure a smooth departure from airports like Abu Dhabi or other international stations, you must provide valid paperwork.

• Veterinary Passport: Identification and history of the animal.
• Health Certificate: A valid veterinary health certificate issued typically within 48 to 96 hours of the flight, confirming the animal is fit for travel.
• Vaccination Records: Proof of up-to-date vaccinations, specifically a valid Rabies vaccination certificate.
• International Certificates: Import/Export permits required by the destination country's government.

Service Costs

Traveling with pets is not included in the free baggage allowance and incurs additional charges.

• In-cabin fee: Not applicable for standard pets; service animals usually travel free of charge (subject to verification).
• Cargo hold fee: Calculated based on the weight and size of the crate, usually charged as excess baggage. Rates typically start around USD 100-200 depending on the zone, but can be higher for longer routes.
• Note: Prices are subject to change based on the route and exchange rates.

Preparation Tips

Proper preparation ensures your pet experiences minimal stress during the journey.

• Carrier requirements: Purchase the crate weeks in advance and let your pet get used to sleeping in it. Label the crate clearly with your name and contact details.
• Feeding: Feed your pet a light meal approximately 4 hours before the flight; do not feed them right before flying to avoid airsickness.
• Stress reduction: Place a familiar blanket or toy inside the crate. Sedation is generally not recommended by veterinarians as it can affect breathing at high altitudes.

Restrictions

Oman Air enforces specific restrictions to protect animal welfare.

• Prohibited breeds: Brachycephalic (snub-nosed) cats and dogs (e.g., Persians, Pugs, Bulldogs) are generally not accepted in the hold due to respiratory risks.
• Prohibited animals: Pregnant females (past a certain gestation period), unweaned puppies/kittens, and wild animals are prohibited.
• Exceptions: Service animals are exempt from many breed restrictions but require prior clearance.

Important: Pet travel regulations are complex and subject to change. It is highly recommended to contact Oman Air's local office or call center at least 48 hours before your planned departure to confirm eligibility and reserve space for your animal.

Loyalty Program: Sindbad

Sindbad is the frequent flyer program of Oman Air, designed to reward loyal passengers with exclusive privileges and a host of travel benefits. Whether you are commuting regularly between Abu Dhabi and Muscat or flying internationally, membership allows you to earn miles that can be turned into exciting rewards. The program is tailored to enhance the travel experience, offering greater comfort and convenience as you move up the membership ladder.

Membership Tiers

The Sindbad program features three main tiers, each offering increasing levels of service and recognition for frequent travelers:

• Sindbad Blue: The entry-level tier offers immediate access to member-only offers and the ability to start earning miles.
• Sindbad Silver: Members enjoy Business Class check-in, extra baggage allowance, and lounge access at Muscat International Airport.
• Sindbad Gold: The elite tier provides First Class check-in, lounge access with a guest, and complimentary upgrade vouchers.

Earning Sindbad Miles

Accumulating miles is straightforward and extends beyond just flying, allowing members to build their balance quickly:

• Flight Miles: Earn miles based on the distance flown and the fare class booked on Oman Air flights.
• Partner Airlines: Collect miles when flying with code-share and strategic airline partners.
• Hotel Stays: Earn miles for every night spent at partner hotel chains and resorts worldwide.
• Car Rentals: Accumulate points when renting vehicles from global agencies like Hertz or Sixt.
• Everyday Partners: Earn rewards through partner banks, credit cards, and lifestyle retailers.

Redeeming Miles

Sindbad Miles offer flexibility and can be used for a variety of travel enhancements and purchases:

• Award Flights: Book free tickets to destinations across the airline's network, including Dubai.
• Flight Upgrades: Use miles to upgrade from Economy to Business Class for a more luxurious journey.
• Muscat Duty Free: Spend miles on products while shopping at duty-free outlets in Muscat.
• Raffles and Promotions: Participate in exclusive draws for a chance to win large mile bundles.

Alliance and Partners

While Oman Air has historically operated independently, it is currently in the process of joining the oneworld alliance, which will significantly expand connectivity and benefits for members. Until full integration, Sindbad members can enjoy reciprocal benefits with key strategic partners:

• Airline Partners: Includes Qatar Airways, Etihad Airways, and Garuda Indonesia.
• Future Alliance: oneworld membership is anticipated, unlocking benefits across member airlines globally.

How to Join

Joining Sindbad is free and simple. Travelers can register instantly via the official Oman Air website or the mobile app. Upon enrollment, you receive a digital membership card and can immediately begin quoting your number to earn miles on your next booking.

Oman Air is celebrated for delivering a "boutique" flying experience, characterized by Omani hospitality and award-winning interiors. Whether you are taking a short regional hop from Dubai or embarking on a long-haul journey, the airline ensures a high level of comfort across all its cabins. The fleet is modern, and the service is designed to make passengers feel like honored guests from the moment they step onboard.

Cabin Configurations

First Class
Available on select Boeing 787-9 Dreamliner aircraft, the First Class Private Suite represents the pinnacle of luxury. These exclusive suites feature fully enclosed extra-tall doors for absolute privacy, a dedicated wardrobe, and a chilled minibar. The seat converts into a fully flat bed, allowing passengers to rest in complete comfort. Guests also enjoy exclusive à la carte dining and personalized service that rivals private jet travel.

Business Class
Oman Air’s Business Class is frequently voted among the best in the world. On wide-body aircraft, passengers enjoy direct aisle access from every seat. The acclaimed "Apex Suite" configuration offers generous privacy and converts into a long, lie-flat bed. Travelers flying from Abu Dhabi to connecting international flights can expect ample stowage space, adjustable privacy partitions, and a sophisticated atmosphere perfect for working or relaxing.

Economy Class
The Economy cabin is designed to exceed expectations with bright, spacious interiors. The seats offer superior legroom compared to industry standards, featuring ample pitch and adjustable headrests and footrests. Large windows and mood lighting on modern aircraft like the Dreamliner help reduce jet lag, ensuring passengers arrive at their destination feeling refreshed.

In-Flight Entertainment and Connectivity

Passengers in all classes have access to the state-of-the-art ARIA entertainment system. This on-demand service features a vast library of the latest Hollywood blockbusters, international movies, TV shows, and audio channels.

• Screens: Economy seats feature personal seatback screens (often up to 10.6 inches), while Business and First Class passengers enjoy large HD monitors controlled by touch handsets.
• Connectivity: Many aircraft are equipped with Wi-Fi and mobile connectivity services, allowing guests to send SMS, browse the internet, or make calls mid-flight (charges may apply).
• Power: USB ports and universal power outlets are generally available at every seat to keep devices charged.

Dining and Hospitality

Dining onboard Oman Air is a culinary journey. The airline is famous for its warm welcome, typically greeting Premium passengers with traditional Omani dates and Arabic coffee (Kahwa).

• Premium Dining: First and Business Class passengers enjoy an "à la carte" dine-on-demand service, allowing them to eat whatever they want, whenever they want. The menu features a blend of Arabic, international, and Asian dishes, often served on fine china.
• Economy Dining: Travelers are served hot, complimentary meals with a choice of main courses. The portions are generous, and special dietary meals can be requested in advance.
• Beverages: A wide selection of juices, soft drinks, and hot beverages is available throughout the flight.

Special Services

The airline is committed to making travel accessible and enjoyable for everyone, offering specialized care for passengers with unique needs.

• Young Travelers: The "Sindbad Junior" program keeps children entertained with activity packs containing coloring books and games. Child-friendly meals are available and should be ordered at the time of booking.
• Passengers with Reduced Mobility: Dedicated assistance is available for passengers requiring wheelchairs or help navigating the airport. It is recommended to request these services at least 48 hours prior to departure.
• Medical Cases: The airline facilitates travel for passengers with medical conditions, provided the necessary medical clearances are obtained beforehand.

Oman Air operates a focused and efficient network centered around its strategic hub in Muscat. While the airline serves destinations across Asia, Africa, and Europe, it maintains particularly strong ties with neighboring countries, ensuring high-frequency connections for travelers coming from the United Arab Emirates.

Planning a journey with Oman Air? Whether you are departing from Dubai or Abu Dhabi to connect via Muscat, a few strategic tips can enhance your travel experience. Here is how to make the most of your booking with this full-service carrier.

To secure the most competitive fares, it is generally advisable to book your tickets at least two to three months in advance. Keep a close watch for seasonal promotions and special offers, which are frequently announced on the airline's official website. Signing up for the airline's newsletter is a smart way to stay informed about flash sales and exclusive deals for routes across the Middle East and beyond.

Streamline your time at the airport by taking advantage of online check-in. This service typically opens 48 hours before your scheduled departure and allows you to confirm your presence and choose your spot on the plane without waiting in long queues. For even greater convenience, download the Oman Air mobile app. It serves as a handy travel companion, letting you manage bookings, track flight status, and access your mobile boarding pass directly from your smartphone.

Comfort is essential, so consider your seat selection early. You can often choose your preferred seat during the booking process or while checking in online. If you require extra legroom or prefer a window seat, selecting it in advance is recommended, though some options may carry a fee. Lastly, do not overlook travel insurance; having coverage for unexpected cancellations, medical needs, or luggage issues provides peace of mind throughout your trip.

History and Development

The story of Oman Air is one of steady ambition and a commitment to excellence, mirroring the modern development of the Sultanate itself. While the airline was officially established in 1993, its roots can be traced back to 1981 with the formation of Oman Aviation Services. Initially focused on domestic flights and regional charters, the carrier operated its first scheduled flight in March 1993 from Muscat to Salalah, quickly followed by its first international service to Dubai. This marked the beginning of its journey to becoming a major player in Middle Eastern aviation.

A pivotal moment in the company's history occurred in 2007. Until then, the Sultanate of Oman was a shareholder in Gulf Air. Recognizing the need for a dedicated national carrier to support the country's tourism and business sectors, the government withdrew from Gulf Air to focus exclusively on developing Oman Air. This strategic shift led to a massive recapitalization and rebranding effort, transforming the airline from a regional operator into an international luxury carrier.

Fleet Evolution and Expansion
Following its restructuring, the airline began an aggressive fleet modernization program. While it initially relied on Boeing 737 aircraft for regional hops to neighbors like Abu Dhabi and India, the introduction of the Airbus A330 allowed for long-haul expansion into Europe and Southeast Asia. In recent years, the fleet has evolved further with the arrival of the state-of-the-art Boeing 787 Dreamliner and the Boeing 737 MAX, ensuring greater fuel efficiency and passenger comfort.

Pioneering Innovations
Oman Air has often punched above its weight in terms of technological innovation. In 2010, it gained global attention by becoming the first airline in the world to offer both mobile phone and Wi-Fi connectivity simultaneously on board its wide-body aircraft. This move set a new standard for in-flight connectivity, cementing the carrier's reputation as a forward-thinking boutique airline focused on the needs of modern travelers.

Modern Developments
The airline's growth trajectory has been supported by significant infrastructure upgrades on the ground. The opening of the new passenger terminal at Muscat International Airport in 2018 provided Oman Air with a world-class hub, featuring premium lounges and streamlined transfer facilities. Today, the airline is in the process of joining the prestigious oneworld alliance, a major milestone that will fully integrate it into a global network of leading carriers, offering passengers even more seamless connections worldwide.