SunExpress

SunExpress stands out in the aviation world as a unique joint venture between two industry titans: Lufthansa and Turkish Airlines. Established in 1989, this airline has spent over three decades perfecting the art of leisure travel, bridging the gap between Europe, the Middle East, and the sun-soaked coasts of Turkey. With its home base in Antalya, the carrier combines German technical precision with warm Turkish hospitality, offering passengers a reliable and welcoming experience. Whether travelers are heading for a relaxing beach holiday or visiting friends and family, SunExpress serves as a trusted companion for millions of passengers annually.

History and Corporate Profile
SunExpress was founded to boost tourism between Germany and Turkey, but it has since evolved into a major player in the international leisure market. As a subsidiary of both Lufthansa and Turkish Airlines, it benefits from the immense logistical support and maintenance standards of its parent companies. This heritage ensures that while SunExpress operates as a value-oriented leisure carrier, it maintains operational standards comparable to legacy airlines. The company prides itself on its mission to bridge cultures and connect people, fostering tourism and trade across borders.

Fleet and Safety
The airline operates a modern, all-Boeing fleet, primarily consisting of the reliable Boeing 737-800 and the newer, fuel-efficient Boeing 737 MAX 8. This standardization allows for streamlined maintenance and high operational reliability. Safety is a paramount core value for the company; backed by the rigorous safety protocols of its owners, SunExpress maintains an excellent safety record and adheres strictly to international aviation standards. Their commitment to fleet modernization also reflects a dedication to reducing environmental impact through improved fuel efficiency.

Key Markets and Network
While its roots are in connecting German-speaking countries with the Turkish Riviera and Anatolia, SunExpress has significantly expanded its footprint. For travelers in the Middle East, the airline provides vital direct connections. Passengers can fly easily from Dubai and Abu Dhabi to popular Turkish destinations. The network relies heavily on its main hub in Antalya and its secondary hub in Izmir, facilitating smooth transfers to various holiday resorts and cultural centers.

Awards and Recognition
The airline's dedication to passenger satisfaction has not gone unnoticed. SunExpress has been frequently recognized by industry bodies, including Skytrax, where it has been voted among the World's Best Leisure Airlines. These accolades highlight the carrier's ability to provide high-quality service, comfortable seating, and a friendly onboard atmosphere at a competitive price point, making it a top choice for holidaymakers.

For travelers in the United Arab Emirates, SunExpress offers a digital-first approach to customer service, making it easy to manage bookings and inquiries online. While the airline does not maintain a standalone city ticket office in Dubai or Abu Dhabi, passengers can access 24/7 support through their convenient WhatsApp channel, official mobile app, and international call centers. For immediate assistance on the day of travel, SunExpress service desks are available at the respective airport terminals in both cities.

Official Website
For the most up-to-date flight schedules, baggage policies, and direct bookings, visit the official global website which offers full services in English:
www.sunexpress.com

Contact Information

• WhatsApp Support (Recommended): +90 541 444 0797
  This channel is available 24/7 for messaging in English and provides quick responses for booking changes and general queries.
• International Customer Service: +90 444 0 797
  Dialing from UAE: 0090 444 0 797. English-speaking agents are available to assist with reservations and special requests.
• General Inquiries Email: info@sunexpress.com
• Mobile App: SunExpress
  Available for download on the App Store and Google Play for mobile check-in and boarding passes.

Social Media

Connect with the airline for the latest updates, offers, and community support:

• Facebook: facebook.com/SunExpress
• Instagram: instagram.com/sunexpress
• X (Twitter): twitter.com/SunExpress
• LinkedIn: linkedin.com/company/sunexpress

Airport Offices in UAE

Physical assistance is available at the airport check-in counters during flight operations. Handling agents can assist with baggage drop, boarding, and immediate travel issues.

• Dubai International Airport (DXB):
  Located at Terminal 1. Look for the SunExpress check-in counters or the Dnata handling desk.
• Abu Dhabi International Airport (AUH):
  Located at Terminal A (Zayed International Airport). Counters open approximately 3 hours before scheduled departure.

Emergency & 24/7 Support

For urgent matters such as last-minute cancellations or flight disruptions, the international call center (+90 444 0 797) and the WhatsApp support line are operational 24 hours a day, 7 days a week. We recommend checking your flight status on the official website before heading to the airport.

Baggage Policy and Packing Guidelines

Planning your journey with SunExpress is straightforward, but understanding the baggage allowance is key to a stress-free experience. Whether you are traveling from Dubai for a beach vacation or flying from Abu Dhabi to visit family, the airline offers flexible options tailored to different travel needs. Policies may vary slightly depending on the specific fare bundle purchased, so reviewing your ticket details is always recommended.

Carry-on Baggage Allowance
For all passengers, regardless of the fare class, SunExpress typically includes a standard hand luggage allowance. Travelers are permitted to bring one piece of carry-on baggage weighing up to 8 kg. The dimensions must not exceed 55 x 40 x 23 cm to ensure it fits in the overhead compartments. It is important to adhere strictly to these limits, as items exceeding the weight or size may need to be checked into the hold, potentially incurring additional fees at the gate.

Checked Baggage by Fare Class
SunExpress operates on a tiered fare system—SunEco, SunClassic, and SunPremium—which determines your checked baggage allowance. This structure allows passengers to pay only for what they need.
For international flights, such as those to Antalya or Izmir, the general allowances are often structured as follows (though specific routes may vary):

• SunEco: The most affordable option, typically including a basic allowance (often 20 kg).
• SunClassic: A standard bundle that usually offers an increased allowance (often 25 kg) along with other perks.
• SunPremium: The comprehensive package, generally providing the most generous baggage limit (often 30 kg or more).

Excess Baggage Fees
If you plan to shop or bring extra gifts, it is far more economical to purchase excess baggage allowance in advance. Paying for extra weight at the airport check-in counter is significantly more expensive than booking it online. You can add extra kilograms via the SunExpress website or mobile app up to 3 hours before departure. Packages are usually sold in blocks (e.g., 5 kg, 10 kg, 20 kg), allowing you to customize your limit to match your needs.

Special Baggage: Sports and Music
Given that Turkey is a prime destination for outdoor activities, SunExpress is accustomed to handling special equipment.

• Sports Equipment: Golf bags, diving gear, and bicycles can be transported for a fixed fee. If you are booking a specialized fare or a golf package, carriage of golf equipment may sometimes be included or discounted.
• Musical Instruments: Small instruments that fit within the hand luggage dimensions (and weight) can be taken into the cabin. Larger instruments must be transported as checked baggage in a hard case or, in some instances, may require booking an extra seat if they are fragile and must remain in the cabin.

Restricted and Prohibited Items
Safety is the top priority. Passengers must ensure their luggage does not contain prohibited items.

• Prohibited in both Cabin and Hold: Explosives, flammable liquids, compressed gases, and other hazardous materials.
• Prohibited in Checked Bags: Lithium batteries, power banks, and electronic cigarettes must be carried in your hand luggage (cabin bag) only.
• Liquids in Cabin: In accordance with international aviation security, liquids, gels, and aerosols in carry-on bags must be in containers of 100 ml or less and fit comfortably in a single, transparent, re-sealable 1-liter plastic bag.

Tips for Efficient Packing
To make your check-in process at DXB or AUH smoother, consider these tips:

• Weigh at Home: Use a luggage scale before leaving for the airport to avoid last-minute repacking or fees.
• Label Everything: Place a tag with your name, phone number, and email address inside and outside your bag.
• Secure Fragile Items: Wrap perfumes or breakables in soft clothing and place them in the center of your checked suitcase.
• Keep Valuables Close: Never pack medication, jewelry, important documents, or cash in your checked luggage; always keep them in your carry-on.

Traveling with Pets on SunExpress

SunExpress understands that pets are beloved family members and strives to make their journey as comfortable as possible. Whether you are relocating or taking a long vacation, the airline allows cats and dogs to travel on flights departing from Dubai and Abu Dhabi, provided all entry regulations for Turkey or your final destination are met. With clear guidelines and safe handling procedures, you can rest assured that your four-legged companion is in good hands.

Transport Options

Depending on the size and weight of your animal, SunExpress offers three distinct travel modes. It is essential to choose the correct category during the booking process to ensure availability.

In Cabin (Carry-on)
Small pets can travel with you in the passenger cabin, placed under the seat in front of you.

• Carrier Dimensions: Maximum size of 55 x 40 x 23 cm.
• Weight Limit: Maximum 8 kg (including the pet and the carrier).
• Allowed Pets: Cats and dogs only.
• Carrier Type: Must be a soft-sided, waterproof, lockable, and well-ventilated bag.
• Limit: Usually one pet per passenger (exceptions may apply for mother and kittens).

In Cargo Hold (Checked Baggage)
Pets exceeding the cabin weight limit travel in the ventilated cargo hold, which is temperature-controlled.

• Container Requirements: Must be an IATA-compliant hard-shell crate (fiberglass or hard plastic) with a secure locking mechanism.
• Size and Space: The animal must be able to stand up, turn around, and lie down comfortably.
• Weight Limits: For pets weighing more than 8 kg (including crate).
• Ventilation: The crate must have ventilation on at least three sides.
• Safety: Wheels must be removed or blocked, and the door must be secured.

As Cargo
For very large animals or specific circumstances, travel via SunExpress Cargo may be required.

• Requirement: Necessary for animals that exceed the dimensions for standard checked baggage or for unaccompanied pets.
• Special Handling: managed by the cargo division with specialized care.
• Booking: Must be arranged separately through the cargo department, not the standard passenger reservation system.

Required Documentation

To ensure smooth entry into Turkey or transit to other destinations, you must present the following documents at the airport counter:

• Veterinary Health Certificate: Issued by an official veterinarian shortly before travel (check specific validity windows, often within 48-72 hours).
• Pet Passport: A valid passport identifying the animal.
• Vaccination Record: Proof of valid rabies vaccination (administered at least 30 days prior to travel but not older than 12 months).
• Microchip: The animal must be identified with an ISO-compliant microchip.
• Titer Test: For flights from the UAE to Turkey, a Rabies Antibody Titration Test is often mandatory due to international health regulations.

Service Costs

Pet travel is not included in the standard baggage allowance and incurs an additional fee. Prices are subject to change based on the route and season.

• In-Cabin Fee: Charged per one-way flight (typically starts around €60-€80 equivalent).
• Cargo Hold Fee: Charged per one-way flight, often tier-based depending on the size of the crate.
• Payment: Fees are usually paid at the time of booking or at the airport ticket desk before departure.

Preparation Tips

A little preparation goes a long way in reducing stress for your pet during the flight to Antalya or Izmir.

• Acclimatization: Let your pet get used to their carrier or crate several weeks before the flight.
• Food and Water: Feed your pet a light meal about 4 hours before departure; avoid heavy feeding right before flying.
• Hydration: Ensure the pet is well-hydrated, and consider placing an empty bowl in the crate that can be filled if there are delays.
• Comfort: Place an absorbent pad and a familiar blanket or toy (if allowed) inside the crate to keep them calm.

Restrictions

For safety and regulatory reasons, certain restrictions apply to pet travel.

• Prohibited Breeds: Aggressive breeds (e.g., Pitbull Terrier, Japanese Tosa, Dogo Argentino, Fila Brasileiro) are generally not accepted.
• Brachycephalic Breeds: Snub-nosed dogs and cats (e.g., Pugs, Bulldogs, Persians) may face restrictions or require indemnity forms due to respiratory risks in the hold.
• Age Limit: Puppies and kittens must typically be at least 3 to 7 months old, depending on vaccination requirements.
• Service Animals: Guide dogs usually travel in the cabin free of charge, provided all documentation is submitted in advance.

Important Note: Regulations regarding pet travel, specifically entry requirements for Turkey from the UAE, can change. We strongly recommend contacting SunExpress customer service or the relevant consulate directly before booking your ticket to verify the latest rules.

SunExpress Your Benefits

SunExpress offers a straightforward and rewarding loyalty program known as SunExpress Your Benefits. Designed to be transparent and user-friendly, the program operates on a revenue-based model, meaning you earn points based on the amount you spend rather than just the distance flown. This system provides immediate value to leisure travelers flying from Dubai or Abu Dhabi, allowing families and individual holidaymakers to accumulate rewards easily.

Membership Tiers

The program rewards frequent flyers by moving them up through three distinct status levels. Your tier is determined by the number of flights you take, with benefits increasing as you climb the ladder.

• Welcome: The entry-level tier for all new members. You start earning 1 Point for every Euro spent on flights and additional services immediately upon registration.
• Silver: This status is achieved starting from your 4th flight (covering flights 4 through 9). Members at this level enjoy accelerated earning power, receiving 50% more Points specifically on additional services and ancillaries (such as baggage or seat selection), while the base earning rate applies to the flight fare.
• Gold: The top tier is unlocked from your 10th flight onwards. Gold members receive the highest earning potential with 75% more Points on additional services and ancillaries, along with exclusive campaigns and personalized offers.

Earning Points

Accumulating points is simple and directly tied to the monetary value of your ticket and add-ons.

• Flights: You earn 1 Point for every €1 (or equivalent currency) spent on your flight ticket, including taxes and charges.
• Travel Extras: Points are also earned on ancillary purchases such as seat reservations, additional baggage allowance, and pre-ordered meals.
• Family Account: A standout feature for holidaymakers, this allows you to pool points with family members into a single account, helping you reach rewards faster.
• Campaigns: New members often receive bonus points for their first few transactions, and special bonuses are frequently offered for specific routes or services.

Redeeming Points

SunExpress Your Benefits offers high flexibility when it comes to using your hard-earned points.

• Award Flights: Points can be used to book any flight available on the website without blackout dates, provided you have enough points to cover the cost.
• Cash & Points: If you do not have enough points for a full ticket, you can use a combination of points and cash to pay for your booking.
• Travel Extras: You can redeem points to pay for seat selection, extra luggage, or other services during the booking process.

Alliance and Partners

While SunExpress is a joint venture between Lufthansa and Turkish Airlines, it operates its own independent loyalty program.

• Independent Status: SunExpress is not a member of Star Alliance. Therefore, you generally do not earn Miles & More or Miles&Smiles miles on standard SunExpress flights, unless booked under a specific codeshare flight number of the parent airlines.
• Partner Programs: The airline partners with the German loyalty program PAYBACK, allowing members to collect points. Additionally, the airline has a partnership with Air Canada Aeroplan, allowing travelers to redeem Aeroplan points for SunExpress flights.

How to Join

Joining is free and instant, allowing you to start earning on your very next trip to Antalya or Izmir.

• Online Registration: Sign up via the official SunExpress website or mobile app.
• Mobile App: The app provides a digital membership card and allows you to track your flight count and point balance in real-time.

Onboard Experience and Services

SunExpress operates as a leisure-focused airline, prioritizing a comfortable and efficient travel experience for holidaymakers. While the carrier does not feature traditional Business or First Class cabins, it offers a flexible service model that allows passengers to customize their journey. Whether you are flying from Dubai or Abu Dhabi to the Turkish coast, the airline’s services are designed to provide value without compromising on essential comforts.

Service Classes and Fare Bundles
The entire fleet features a high-standard Economy Class cabin. To cater to different budgets and needs, SunExpress offers distinct fare bundles—SunEco, SunClassic, and SunPremium.

• SunEco: The standard, no-frills option that includes your flight and a basic baggage allowance. This is ideal for travelers who prefer to travel light and purchase extras only if needed.
• SunClassic: A balanced choice that typically includes an increased baggage allowance, a snack or sandwich, and the option to reserve a standard seat in advance.
• SunPremium: The highest tier bundle, offering the most comfort. It generally includes a generous baggage limit, a high-quality hot meal, and complimentary seat reservation, often including seats with extra legroom.

Seat Configurations and Comfort
Passengers fly on modern Boeing 737 aircraft, featuring ergonomic seats designed for short to medium-haul flights. The cabin layout is a standard 3-3 configuration. For those seeking extra space, the airline offers XLeg Seats. Located in the front rows and emergency exit rows, these seats provide significantly more legroom and can be reserved for a fee or selected as part of the SunPremium package. Standard seats are designed with slimline technology to maximize knee space, ensuring a comfortable ride to Antalya.

In-Flight Dining: SunCafé
Culinary services on board vary based on your ticket type. Passengers with premium fares may enjoy complimentary meals, while others can utilize the SunCafé buy-on-board service.

• Menu Variety: The menu features a selection of sandwiches, hot meals (such as pasta or grilled meats), sweet and savory snacks, and a wide range of hot and cold beverages.
• Pre-Ordering: To guarantee your preferred choice, especially for hot meals or special dietary requirements (e.g., vegetarian, lactose-free), it is highly recommended to pre-order your meal online up to 36 hours before departure.
• Beverages: Alcoholic and non-alcoholic drinks are available for purchase throughout the flight.

Entertainment and Connectivity
SunExpress utilizes a modern, Bring-Your-Own-Device (BYOD) entertainment system called SunExpress Entertainment. Instead of seatback screens, passengers can connect their smartphones, tablets, or laptops to the aircraft's internal Wi-Fi network.

• Content: Access a variety of blockbuster movies, TV shows, magazines, games, and children's programs directly on your device.
• Flight Info: The system also provides a real-time flight map and information about your destination in Izmir or other Turkish cities.
• Access: This service is typically available for a small fee or included in certain fare classes. It is advisable to download the airline's app and charge your devices before boarding.

Shopping: SunShop
Travelers can enjoy a boutique shopping experience at 30,000 feet. The SunShop catalog offers a curated selection of perfumes, cosmetics, accessories, and toys at duty-free prices. Exclusive airline branded merchandise and model aircraft are also available for aviation enthusiasts.

Special Services
The airline is committed to making travel accessible for everyone.

• Families and Children: Families with infants are given priority boarding where possible. The crew can assist with warming baby food, and the entertainment system includes a dedicated section for kids.
• Unaccompanied Minors: For children between the ages of 5 and 12 traveling alone, the airline offers a "Guardian Angel" service to ensure their safety and comfort from check-in to handover at the destination.
• Passengers with Reduced Mobility: Comprehensive assistance is available for passengers requiring wheelchairs or special support. These requests must be made at least 48 hours in advance to ensure seamless handling at the airport and on board.

Destinations and Route Network

SunExpress focuses on linking the United Arab Emirates directly with the most popular holiday regions in Turkey. By operating non-stop flights from major UAE airports to the Turkish Riviera and the Aegean coast, the airline provides a seamless travel experience for vacationers and those visiting friends and family. The network is designed to offer convenient schedules that maximize time at the destination.

Flights from Dubai (DXB)
Travelers departing from Dubai have access to frequent direct connections to Turkey's top leisure hubs. The airline operates a robust schedule to Antalya, the carrier's home base and the gateway to the Mediterranean coast. Additionally, there are regular flights connecting Dubai to Izmir, allowing easy access to the Aegean region and its historical sites.

Flights from Abu Dhabi (AUH)
For passengers based in the capital, SunExpress offers direct services from Abu Dhabi. The route network includes flights to Izmir, which serves as a perfect starting point for exploring the western coast of Turkey. Furthermore, travelers can fly directly to Antalya, enjoying the same reliable service and Turkish hospitality.

Hub Connections and Beyond
While the primary focus for UAE travelers is on direct flights to Antalya and Izmir, these cities serve as strategic hubs for the airline. Upon arrival in Turkey, passengers can take advantage of SunExpress’s extensive domestic network to connect to other cultural centers and cities across Anatolia. The airline's schedule is optimized to facilitate tourism, offering reliable links between the sunny Gulf region and the rich landscapes of Turkey.

Make your journey with SunExpress as smooth as possible by planning ahead. As a carrier connecting the Middle East to Turkey, they offer convenient routes to their hub in Antalya. Whether you are flying for a beach holiday or a cultural tour, a few simple tips can help you secure the best experience.

To find the most affordable fares, especially when flying from Dubai or Abu Dhabi, try to book your tickets several weeks in advance. Fares tend to be lower during the shoulder seasons (spring and autumn) compared to peak summer months. It is also beneficial to subscribe to the airline's newsletter to stay informed about flash sales and special promotions.

Save time by utilizing the online check-in service. This feature typically opens 24 hours before departure, allowing you to choose your seat and manage your booking. For those flying to destinations like Izmir, selecting your seat early ensures you get your preferred spot. However, please be aware that passengers departing from UAE airports are often required to collect a printed boarding pass at the check-in counter due to local regulations, even if they have checked in online.

The SunExpress mobile app is a handy travel companion, offering real-time flight status updates and easy management of your booking. Finally, always consider purchasing comprehensive travel insurance to cover unexpected changes, luggage issues, or medical needs during your trip.

History and Development

Founding and Early Years
SunExpress was established in October 1989 in Antalya as a joint venture between two prominent aviation leaders: Turkish Airlines and Lufthansa. This strategic partnership was formed with a clear vision to boost tourism between Germany and Turkey, creating a reliable "air bridge" for holidaymakers. The airline commenced operations in April 1990 with its first commercial flight from Frankfurt to Antalya. Initially operating solely as a charter carrier, it quickly became a key player in transporting European tourists to the sunny Turkish Riviera.

Major Milestones and Expansion
A significant turning point in the company's history occurred in 2001 when SunExpress became the first private airline in Turkey to launch scheduled international flights. This shift allowed individual travelers, not just package tour groups, to book seats directly, revolutionizing the market. In 2006, the airline opened its second major hub in Izmir, significantly expanding its network to the Aegean coast. Over the decades, the carrier has grown from a small holiday operator into a major leisure airline, carrying millions of passengers annually.

Fleet Evolution
From its inception, SunExpress has maintained a strong partnership with Boeing. The airline started with classic Boeing 737 models and has consistently modernized its fleet to meet growing demand and environmental standards. Today, the fleet is composed primarily of the reliable Boeing 737-800 and the advanced Boeing 737 MAX 8 aircraft. The introduction of the MAX 8 represented a major leap forward, offering greater fuel efficiency, reduced emissions, and a quieter cabin experience for passengers.

Corporate Developments and Subsidiaries
To better serve the European market, the company founded a subsidiary, SunExpress Germany, in 2011. Based in Frankfurt, this entity operated for nearly a decade, carrying German travelers to destinations across the Mediterranean and North Africa. In 2020, as part of a strategic restructuring to streamline operations and focus on its core strengths, the airline consolidated its flight operations under the main Turkish air operator certificate. This move allowed for a more agile and unified management structure.

Modern Innovations and Route Network
In recent years, SunExpress has transcended its traditional role as a Europe-Turkey shuttle. The airline has aggressively expanded its route map to include direct connections from the Middle East, launching flights from Dubai and Abu Dhabi. The carrier has also embraced digital innovation, launching user-friendly mobile apps and direct booking channels to enhance the customer journey. These efforts have earned it numerous accolades, including recognition from Skytrax as one of the best leisure airlines in the world.