Tianjin Airlines

Tianjin Airlines stands as a vibrant ambassador of Chinese aviation, bridging the gap between the historic charm of northern China and destinations across the globe. Established with a vision to provide comfortable and accessible air travel, the carrier has grown rapidly from a regional specialist into a significant international airline. Whether you are planning a journey to the bustling metropolis of Tianjin or the ancient cultural capital of Xian, this airline offers a seamless blend of modern efficiency and warm hospitality. With a rapidly expanding network, it serves as an excellent gateway for travelers eager to explore the diverse landscapes and rich heritage of the Middle Kingdom.

A Journey of Growth and Connectivity
Tianjin Airlines was officially established in 2009, evolving from its predecessor, Grand China Express Air. As a subsidiary of the renowned HNA Group, it has inherited a strong commitment to service excellence and operational safety. Over the years, the airline has transformed its identity, moving beyond regional routes to establish a robust network that covers major economic and tourist hubs. Its strategic bases allow for convenient connections throughout the country, making it a popular choice for both business and leisure travelers seeking reliability and comfort.

Fleet and Onboard Experience
The airline operates a young and modern fleet designed to cater to various travel needs. For short-haul and regional flights, travelers can expect the efficiency of Embraer E-Jets and the Airbus A320 family, which are perfect for hopping between cities like Chongqing, Hangzhou, and Haikou. For longer journeys, Tianjin Airlines utilizes wide-body Airbus A330 aircraft, offering spacious cabins and enhanced entertainment options. The carrier prides itself on its "heart-warming" service philosophy, aiming to make every passenger feel at home at 30,000 feet.

Key Destinations and Network
With a strong focus on connecting regional centers, the airline offers frequent flights to diverse locations. Passengers can easily reach the tropical shores of Sanya, the bustling trade center of Guangzhou, or the scenic landscapes near Urumqi. The network is designed to facilitate easy transfers, ensuring that reaching destinations like Changsha, Dalian, or Hohhot is efficient and stress-free. This extensive reach underscores the airline's mission to bring the world closer to China's many hidden gems.

Contacting Tianjin Airlines in the United Arab Emirates

Currently, Tianjin Airlines does not maintain a dedicated local office or walk-in customer service center within the United Arab Emirates. Travelers located in Dubai, Abu Dhabi, or other emirates are advised to manage their bookings and inquiries through the airline's official website or by contacting the 24-hour international global customer service center in China.

Official Website

For flight bookings, ticket management, and the most up-to-date flight schedules, the official website is the most convenient resource for passengers in the UAE.

• Official Website: www.tianjin-air.com

Contact Information

Since there are no local UAE phone lines, please use the international contact details below. Note that international calling rates may apply when dialing from the UAE.

• International Customer Service (24/7): +86 10 95350
• Overseas Service Hotline: +86 22 5900 1010
• Email Inquiries: tjafeedback@tianjin-air.com
• Ticket Booking & Changes: Available via the "Manage Booking" section on the official website.

Social Media

For quick updates and news, you can follow Tianjin Airlines on their official social media channels. Direct messaging may be available on some platforms for general queries.

• Twitter/X: @tianjinairlines
• Weibo/WeChat: Search for "Tianjin Airlines" (available primarily in Chinese)

Local Offices in United Arab Emirates

• Office Address: Currently, there is no physical office address in the United Arab Emirates.
• Airport Desk: Tianjin Airlines does not hold a permanent service desk at Dubai International Airport (DXB) or Zayed International Airport (AUH). For matters related to check-in or baggage on codeshare flights, please consult the operating carrier's ground staff.

Emergency & 24/7 Support

For urgent matters, such as immediate flight changes or cancellations, the international hotline is staffed 24 hours a day.

• 24-Hour Global Hotline: +86 10 95350

Carry-On Baggage Policy

Tianjin Airlines maintains specific guidelines for cabin luggage to ensure the safety and comfort of all passengers. Whether you are boarding a short domestic hop or a longer international flight, adhering to these limits will help speed up your boarding process.

• Economy Class: Passengers are typically allowed 1 piece of carry-on baggage. For domestic flights, the weight limit is generally 5 kg (11 lbs), while some international routes may allow up to 7 kg. The maximum dimensions must not exceed 55 x 40 x 20 cm.
• Business Class: Travelers in premium cabins usually enjoy a higher allowance, often permitted 2 pieces with a weight limit of up to 10 kg per bag, subject to aircraft type.
• Personal Item: In addition to your main carry-on, you may bring one small personal item such as a handbag, laptop bag, or camera case that fits under the seat in front of you.

Checked Baggage Allowance

Your checked luggage allowance depends heavily on your ticket class and whether you are flying domestically within China or internationally. It is always best to refer to the allowance printed on your ticket confirmation.

• Domestic Flights:
  • Economy Class: The standard free baggage allowance is usually 20 kg (44 lbs).
  • Business Class: Passengers are typically allowed up to 30 kg (66 lbs).
• International Flights:
  • The "Piece Concept" generally applies. Economy passengers are usually entitled to 1 piece weighing up to 23 kg (50 lbs).
  • Business Class passengers may be allowed 2 pieces, with weight limits ranging from 23 kg to 32 kg depending on the specific route and fare rules.
• Size Limits: The total linear dimensions (Length + Width + Height) of any single checked bag should not exceed 158 cm (62 inches).

Excess Baggage and Special Items

Travelers with luggage exceeding the standard weight or size limits will be subject to excess baggage fees. These are typically charged per kilogram for domestic routes and per piece for international journeys.

Sports Equipment and Musical Instruments:
If you plan to travel with bulky items like bicycles, golf clubs, or large musical instruments, you must notify Tianjin Airlines at least 24 hours prior to departure.
* Bicycles: Must be packed in a protective box or hard-shell case with tires deflated and handlebars fixed parallel to the frame. * Fees: Special items are generally counted towards your free baggage allowance. If the total weight or number of pieces exceeds your allowance, standard excess baggage rates will apply.

Restricted and Prohibited Items

Aviation security regulations in China are strictly enforced. To avoid delays or confiscation of items, please pay close attention to the following rules:

• Lithium Batteries & Power Banks: These are STRICTLY PROHIBITED in checked baggage. They must be carried in your cabin luggage.
  • Power banks must be clearly marked with their capacity (Wh).
  • Batteries under 100Wh are permitted without prior approval.
  • Batteries between 100Wh and 160Wh require airline approval (max 2 per person).
  • Batteries exceeding 160Wh are completely banned.
• Lighters and Matches: On most flights originating in China, lighters and matches are forbidden in both carry-on and checked luggage. Do not attempt to pack them.
• Liquids (Carry-on): Liquids, gels, and aerosols must be in containers of 100ml (3.4 oz) or less and packed in a single, transparent, re-sealable plastic bag.

Tips for Packing Efficiently

Preparing your luggage correctly can save you time and stress at the airport. Here are a few tips for your trip:

• Check Your Connection: If you are transferring between a domestic flight from Xian and an international leg, verify if your bags are checked through to the final destination or if you must collect them at the transfer hub.
• Protect Your Electronics: Since lithium batteries must be in the cabin, organize your power banks and laptops in an easily accessible pocket of your carry-on to expedite security screening.
• Weigh at Home: Avoid airport repacking by ensuring your bags are within the limits before you leave. This is especially important for flights to regional destinations like Urumqi where strict weight checks may occur.
• Secure Fragile Items: Use hard-shell suitcases for checked luggage and wrap fragile souvenirs in soft clothing to provide extra cushioning.

Traveling with Pets on Tianjin Airlines

Tianjin Airlines (GS) understands that pets are often part of the family and provides options for transporting domestic dogs and cats. Whether you are flying from their hub in Xian or connecting through other cities, it is essential to book pet travel in advance as space is limited and specific regulations apply to ensure the safety of all passengers and animals.

Transport Options

In Cabin (Carry-on)

Transporting pets in the cabin is generally restricted to service animals or specific flights designated as "pet-friendly." When permitted, the following rules typically apply:

• Carrier Dimensions: The carrier must fit completely under the seat in front of you, typically not exceeding 35×28×24 cm.
• Weight Limit: The total weight of the pet and the carrier usually must not exceed 5 kg (approx. 11 lbs), though this may vary by aircraft type.
• Allowed Pets: Only small domesticated dogs and cats are permitted.
• Restrictions: Pets must remain inside the carrier for the duration of the flight.
• Limit: Usually limited to one pet per passenger and a strict maximum number per flight.

In Cargo Hold (Checked Baggage)

For pets that exceed cabin weight limits, traveling as checked baggage is the standard option. This ensures your pet travels on the same flight as you in a climate-controlled section of the hold.

• Container Requirements: You must provide a rigid, IATA-compliant shipping crate (fiberglass or hard plastic) with a solid metal door. Wire cages or soft-sided bags are not allowed.
• Size and Weight: The crate must allow the animal to stand, turn around, and lie down naturally. There is a maximum weight limit per piece (often up to 32 kg or 45 kg depending on the route), beyond which cargo transport is required.
• Conditions: The container must be clean, leak-proof, and ventilated on at least three sides.
• Documentation: A "Live Animal" label and feeding instructions must be affixed to the crate.

As Cargo (Freight)

This option is required for very large animals, unaccompanied pets, or when traveling to destinations with strict import protocols that mandate manifest cargo entry.

• Requirement: Necessary if the combined weight of the pet and crate exceeds the checked baggage limit.
• Booking: Must be arranged through the airline's cargo department or a professional pet shipper well in advance.
• Special Handling: Provides a higher level of monitoring and is suitable for complex itineraries.

Required Documentation

To ensure a smooth check-in process at airports like Tianjin, you must present the following documents:

• Animal Health Certificate: A valid Animal Quarantine Certificate issued by the relevant animal health supervision authorities.
• Vaccination Certificate: Proof of valid rabies vaccination (administered at least 30 days prior to travel but less than one year).
• Pet Passport: Required for international travel, detailing microchip information and medical history.
• Permits: Any specific entry or transit permits required by the destination country.

Service Costs

Fees for pet travel are not included in the free baggage allowance and are charged separately.

• In-Cabin Fee: Generally charged as a fixed fee per flight segment (e.g., approximately 800 CNY for domestic flights, though this varies).
• Cargo Hold Fee: typically calculated based on the total weight (pet + crate) multiplied by a percentage (often 1.5%) of the full economy class ticket price.
• Note: Prices are subject to change based on the route and season.

Preparation Tips

Preparing your pet effectively can reduce stress for both you and the animal.

• Carrier Acclimatization: Let your pet spend time in their travel crate weeks before the flight to get used to it.
• Feeding: Feed your pet a light meal 4 to 6 hours before departure; do not feed them immediately before flying to avoid nausea.
• Comfort: Place an absorbent pad at the bottom of the crate. Do not leave loose toys or leashes inside.
• Exercise: Ensure your dog has had a good walk before arriving at the airport.

Restrictions

Tianjin Airlines enforces strict safety protocols regarding certain animals.

• Prohibited Breeds: Brachycephalic (snub-nosed) cats and dogs (e.g., Pugs, Bulldogs, Persian cats) are often prohibited in the cargo hold due to respiratory risks at high altitudes.
• Aggressive Animals: Animals showing aggressive behavior or those considered dangerous breeds are not accepted.
• Health Conditions: Pregnant animals or those in poor health may be denied boarding.
• Exceptions: Certified service dogs assisting passengers with disabilities are generally exempt from weight fees and cabin restrictions, provided valid documentation is submitted.

Important: Pet travel regulations can change frequently. We strongly recommend contacting Tianjin Airlines directly or visiting their local ticket office at least 48 hours before your trip to confirm space availability and current requirements.

Fortune Wings Club

Tianjin Airlines rewards its loyal passengers through the Fortune Wings Club, a comprehensive global loyalty program shared by the HNA Group airlines. Designed to add value to every journey, this program allows travelers to turn their miles into meaningful rewards. Whether you are flying domestically within China or connecting internationally, membership offers a pathway to exclusive privileges, making travel smoother and more enjoyable.

Membership Tiers and Benefits

The club is structured into four membership tiers, each offering progressively higher levels of service and recognition.

• Fortune Wings Card: The standard entry level for all new members, allowing you to start accumulating points immediately upon enrollment.
• Silver Card: Reaching this tier unlocks benefits such as priority check-in, access to designated lounges (where available), and bonus points on eligible flights.
• Gold Card: Gold members enjoy premium services, including access to VIP lounges, priority boarding, and extra baggage allowance to make travel hassle-free.
• Platinum Card: The most exclusive tier provides top-level perks such as guaranteed seat availability up to 48 hours before departure, complimentary upgrades, and dedicated customer support.

Earning Points

Accumulating points is straightforward and flexible, with opportunities extending beyond just flying.

• Air Travel: Earn points based on distance and fare class when flying with Tianjin Airlines and its partner carriers.
• Hotel Stays: Boost your balance by booking rooms with participating international hotel chains and booking platforms.
• Car Rentals: Earn rewards when renting vehicles from global agencies during your trips.
• Credit Cards: Convert points from co-branded credit cards or participating bank loyalty programs directly into Fortune Wings points.

Airline Partners and Global Connectivity

One of the strongest assets of the Fortune Wings Club for international travelers—especially those coming from the United Arab Emirates—is its diverse range of airline partners.

• Etihad Airways Partnership: For UAE-based travelers, the partnership with Etihad Airways is a significant advantage. Members can earn and redeem points on Etihad flights, making it easier to connect from the Middle East to the Tianjin Airlines network in China.
• HNA Group Airlines: The program covers a vast domestic and regional network through partners like Hainan Airlines, Hong Kong Airlines, Capital Airlines, and Lucky Air.
• Seamless Connections: This partnership network allows you to accumulate points on your long-haul flight from the UAE and continue earning as you transfer to domestic destinations like Xian or Tianjin.

Redeeming Points

Your points can be exchanged for a variety of practical and lifestyle rewards.

• Award Tickets: Redeem points for free flights on Tianjin Airlines and member airlines.
• Class Upgrades: enhance your comfort by using points to upgrade from Economy to Business Class.
• Extra Baggage: Use points to cover fees for excess luggage weight or additional pieces.
• Online Mall: Exchange points for consumer goods, electronics, and other gifts through the Fortune Wings Club online store.

How to Join

Registration for the Fortune Wings Club is free and open to everyone. Travelers can sign up via the official Tianjin Airlines website or the Fortune Wings Club portal. For added convenience, passengers can also complete an application form during their flight.

Cabin Classes and Comfort

Tianjin Airlines is dedicated to ensuring a relaxing journey for every passenger, whether on a short regional hop or a longer cross-country flight. The airline operates a two-class configuration on most of its aircraft, designed to cater to diverse travel needs and budgets. The fleet, primarily composed of Airbus A330, A320, and Embraer aircraft, is maintained to high standards to provide a smooth ride.

• Business Class: Passengers traveling in Business Class enjoy a premium experience with priority check-in and boarding. On board, the cabin features spacious seating with generous legroom, allowing travelers to work or rest comfortably. On wide-body aircraft like the A330, used for popular routes to cities such as Chongqing or Sanya, seats often recline significantly to provide added relaxation.
• Economy Class: The Economy cabin offers a comfortable and value-driven option. Seats are ergonomically designed with adjustable headrests on many aircraft. The layout is optimized to maximize personal space, ensuring a pleasant flight even on busy routes to destinations like Xian or Hangzhou.

In-Flight Dining

Embracing its roots, Tianjin Airlines brings a taste of Chinese culinary culture to the skies. The catering service is tailored to the flight duration and time of day, featuring a mix of traditional Chinese dishes and international favorites.

On longer flights, such as those heading to Urumqi or Guangzhou, passengers are typically served hot meals that may include regional specialties like savory rice dishes, noodles, and stir-fries. For shorter regional connections, a selection of snacks and beverages is provided to keep travelers refreshed. Special dietary meals can be requested in advance through the airline's customer service to accommodate religious or health requirements.

Entertainment and Connectivity

To make the time pass quickly, Tianjin Airlines offers various entertainment options depending on the aircraft type. Passengers flying on the Airbus A330 wide-body jets can enjoy a personal in-flight entertainment system with a selection of movies, TV shows, and music. On narrow-body aircraft like the A320, overhead screens may display programs, and a variety of newspapers and magazines are often available to read.

Special Services

The carrier prides itself on its "heart-warming" service philosophy, ensuring that all passengers feel cared for. Special assistance is available for:

• Families and Children: The airline offers services for unaccompanied minors and provides priority boarding for families traveling with young children.
• Passengers with Reduced Mobility: dedicated staff are available to assist with boarding, deplaning, and navigating the airport. It is recommended to request wheelchair service at least 48 hours before departure.
• Expectant Mothers: Special care procedures are in place to ensure the safety and comfort of pregnant travelers, subject to medical certification guidelines based on the stage of pregnancy.

Expanding Horizons

Tianjin Airlines continues to strengthen its presence across the region, offering travelers a robust network that bridges the historic north with the vibrant southern coast. With its primary operations based in Tianjin and a significant hub in Xian, the airline is well-positioned to facilitate seamless travel for both business and leisure. The route map is designed to connect major provincial capitals and economic centers, making it easier to explore the diverse landscapes of the country.

Hubs and Key Connections

The airline's network is anchored by its major bases, which serve as central gateways for domestic travel. From the ancient capital of Xian, passengers can access a wide array of destinations, from the emerging energy hub of Yulin to the tropical holiday paradise of Haikou. Similarly, the Tianjin base offers frequent connections to important coastal cities like Dalian and the scenic cultural center of Hangzhou.

Beyond its main bases, the carrier maintains a strong presence in Chongqing, a vital transport node in the southwest. This strategic positioning allows for efficient flights to the far-western city of Urumqi, as well as direct services to the bustling southern metropolis of Guangzhou and the popular resort destination of Sanya.

Top Domestic Routes

The following list details the most frequently operated routes, reflecting the airline's commitment to connecting key cities efficiently.

*The flight frequencies listed represent data over a typical 21-day operational period. Schedules are subject to change based on seasonal demand and airline adjustments.

Securing the best experience with Tianjin Airlines involves a bit of planning, especially given its extensive network connecting major hubs. To find the most competitive fares for flights from Tianjin or Xian, it is generally advisable to book your tickets at least 3 to 8 weeks in advance. Prices often spike closer to the departure date, particularly during major Chinese holidays such as the Spring Festival or National Day Golden Week. Travelers looking to explore destinations like Chongqing or Sanya should monitor prices early to secure the best deals.

Keep an eye out for seasonal promotions and special offers, which are frequently announced on the airline's official website. Signing up for their newsletter can give you a head start on flash sales. If you are planning a trip to popular cities such as Hangzhou or Guangzhou, flexibility with your travel dates can also lead to significant savings. Using fare comparison tools alongside the carrier's direct channels ensures you aren't missing out on exclusive web-only rates.

To streamline your airport experience, take advantage of online check-in services. This feature typically opens 24 to 48 hours before departure, allowing you to bypass long queues at the counters. During this process, you can also finalize your seat selection. Whether you prefer a window seat to view the landscapes over Urumqi or an aisle seat for easier access on a flight to Hohhot, choosing early increases your chances of getting your preferred spot.

Managing your journey is made easier with the airline's mobile app. It provides a convenient platform for booking, checking flight status, and managing your itinerary on the go. Through the app, you can easily track flights to destinations like Changsha or Dalian. Additionally, do not overlook the importance of comprehensive travel insurance. It provides essential coverage for unexpected delays, cancellations, or medical emergencies, offering peace of mind for your travels.

Establishment and Strategic Vision

Born from a desire to enhance connectivity within the Bohai Rim economic circle, the airline was launched with a clear mandate to link smaller regional communities with major metropolitan centers. Supported by the HNA Group and local government initiatives, the carrier initially concentrated on filling the gaps in the domestic market that larger airlines often overlooked. Operating from its headquarters in Tianjin, it rapidly established itself as a crucial regional connector, dedicated to making air travel more accessible for second and third-tier cities.

Fleet Modernization and Growth

The early operational years were defined by a fleet of regional jets, such as the Embraer E145 and E190, which were ideal for short-haul efficiency. As passenger numbers swelled, the company initiated a major fleet overhaul to support its growing ambitions. The induction of the Airbus A320 family enabled the airline to serve high-density trunk routes to key commercial hubs like Hangzhou and Guangzhou. This evolution reached a new pinnacle with the arrival of wide-body Airbus A330 aircraft, a move that signaled the carrier's readiness to expand beyond domestic borders and enter the long-haul international arena.

Network Expansion and Hub Development

Transitioning from a regional operator to a comprehensive full-service airline involved a strategic restructuring of its network. A significant milestone was the development of a dual-hub system, bolstering operations in Xian to complement its primary base. This expansion created a vital air bridge across western China, facilitating seamless travel to cities such as Chongqing and Urumqi. By pioneering direct international flights from these emerging hubs, the airline opened new corridors to Europe and Oceania, offering travelers convenient alternatives to the congested airports of Beijing and Shanghai.

Service Excellence and Future Outlook

In recent years, the airline has focused on refining its passenger experience and operational reliability. With a strong emphasis on safety and punctuality, it has consistently performed well in national aviation rankings. The integration of modern in-flight amenities and digital services has enhanced comfort on longer journeys to leisure destinations like Sanya and cultural centers such as Changsha. Today, the carrier continues to adapt and innovate, solidifying its position as a key player in the dynamic landscape of Chinese aviation.