Aerolineas Argentinas

Aerolineas Argentinas stands as the proud flag carrier of Argentina, serving as a vital bridge that connects the country's diverse landscapes to the rest of the world. Founded in the mid-20th century, the airline has grown into one of South America's leading carriers, renowned for its extensive network that spans the entire continent and reaches into Europe and North America. With a strong commitment to punctuality and service, it plays a crucial role in both tourism and business, ensuring that the vibrant culture and natural wonders of the region are accessible to global travelers.

As a member of the SkyTeam alliance, the airline offers passengers seamless connectivity and world-class standards. Its modern fleet and dedicated crew work tirelessly to provide a comfortable and safe journey, whether you are flying domestically to the Andes or crossing the Atlantic. Prioritizing operational excellence, the company continues to modernize its services to meet the evolving needs of international aviation.

Comprehensive Domestic Network
One of the airline's greatest strengths is its unparalleled domestic coverage. It serves as the primary link to Argentina's most iconic destinations, offering frequent flights to the wine capital of Mendoza, the stunning lakes of Bariloche, and the majestic waterfalls at Puerto Iguazu. Travelers can also easily reach the historic city of Cordoba, the colonial charm of Salta, and the gateway to the glaciers, El Calafate.

Regional and International Reach
Beyond domestic borders, the carrier strengthens ties with neighboring countries through regular services to major hubs. Key regional routes include flights to Sao Paulo, Rio de Janeiro, and Florianopolis in Brazil, as well as Montevideo in Uruguay and Santiago in Chile. For those traveling further afield, the airline operates long-haul routes connecting the region to key international cities like Miami Beach.

Modern Fleet and Service
The airline operates a mixed fleet designed for efficiency and comfort, primarily consisting of Boeing 737 aircraft for short and medium-haul routes, Embraer 190 jets for regional connections, and Airbus A330s for long-haul international flights. This diverse fleet allows the carrier to maintain high safety standards and operational flexibility. Passengers can expect warm Argentine hospitality onboard, with services tailored to make the travel experience pleasant and reliable.

Contact Information for Aerolineas Argentinas

For travelers in the United Arab Emirates, Aerolineas Argentinas operates primarily through its digital channels and international support centers. As there is currently no direct local sales office in the UAE, the most efficient way to manage bookings or flight inquiries is through the official website, mobile app, or by contacting the global customer service team via WhatsApp or international phone lines.

Official Website
For the most up-to-date flight schedules, online check-in, and ticket management, visit the airline's global English website:
www.aerolineas.com.ar

Customer Service & Booking Channels

Since local support is limited, we recommend using the WhatsApp service for quick and cost-effective communication from the UAE.

• WhatsApp Support (Recommended): +54 9 11 4940 4798
  Available Mon-Fri 9:00 AM - 6:00 PM (Argentina Time). Great for text-based inquiries and modifications.
• International Customer Service Center: +54 11 5199 3555
  Main headquarters line. International calling rates from UAE may apply.
• Ticket Booking & Changes: Reservations can be made directly via the website or by calling the international number above.
• Mobile App: Aerolineas Argentinas
  Available for download on the App Store (iOS) and Google Play (Android) for managing trips on the go.
• Online Contact Form: Available on the "Contact Us" section of the official website for non-urgent queries.

Social Media

The airline is active on social platforms, where they often post updates and can occasionally assist with general questions via direct message.

• Facebook: Aerolineas Argentinas
• Twitter / X: @Aerolineas_AR
• Instagram: @aerolineas_argentinas
• LinkedIn: Aerolineas Argentinas

Local Offices in United Arab Emirates

• Office Address: Currently, Aerolineas Argentinas does not maintain a physical branch or ticketing office in the United Arab Emirates.
  Travelers are advised to use the online platforms or contact the international headquarters.
• Airport Desk: There is no permanent dedicated counter at UAE airports (DXB/AUH) as the airline does not operate direct flights to this region.

Support Hours & Emergency

• Time Zone Warning: When contacting the call center or WhatsApp support, please be aware of the time difference. Support operates on Argentina Time (ART, GMT-3), which is approximately 7 hours behind the United Arab Emirates.
• 24/7 Availability: The automated website and mobile app services are available 24/7. Live phone and chat support are generally limited to business hours in Argentina (approx. 08:00 to 20:00 ART).

Baggage Guidelines

Traveling with Aerolineas Argentinas is designed to be convenient, but understanding the baggage allowance is key to a smooth journey. The airline’s policies vary depending on whether you are flying domestically within Argentina or traveling on regional and international routes. Before you pack, we recommend checking the specific fare class indicated on your ticket, as allowances can differ significantly between "Promo" fares and "Premium" options.

Carry-on Baggage Allowance

All passengers are generally entitled to bring one piece of carry-on luggage and one personal item into the cabin. The standard maximum dimensions for the carry-on bag are 55 cm x 35 cm x 25 cm (including wheels and handles). The personal item, such as a handbag, laptop case, or backpack, must fit under the seat in front of you.

• Domestic Flights: The maximum weight for carry-on luggage in Economy class is typically 8 kg.
• Regional & International Flights: For flights to destinations like Sao Paulo or Miami Beach, the allowance increases to 10 kg.
• Premium Economy / Business: Passengers flying in premium cabins may be allowed a higher weight limit, often up to 10 kg on all routes.

Checked Baggage Limits

Your checked baggage allowance depends heavily on your route and the fare family you purchased. It is important to note that the most basic fares (often labeled as "Promo" or "Base") may not include a checked bag, requiring you to purchase it separately.

• Domestic Flights: Standard Economy fares usually include one piece of luggage weighing up to 15 kg. Premium Economy fares typically allow for two pieces of 15 kg each.
• Regional & International Flights: For longer journeys, such as those connecting through the hub in Buenos Aires, the standard weight limit usually increases. Economy passengers typically get one bag up to 23 kg, while Business Class passengers may check two or three pieces depending on the destination.

Excess Baggage Fees

If your luggage exceeds the weight or size limits, or if you wish to bring extra bags, excess baggage fees will apply. These fees vary based on when you pay for them; purchasing extra allowance online in advance is almost always cheaper than paying at the airport counter. Bags weighing more than 23 kg usually incur a heavy bag fee, and the absolute maximum weight for any single piece is 32 kg for health and safety reasons.

Special Items and Sports Equipment

Aerolineas Argentinas is accustomed to transporting adventure seekers, especially those heading to the mountains. If you are planning a trip to Bariloche for skiing or bringing golf clubs to Cordoba, special rules apply.

• Sports Equipment: Items like skis, snowboards, golf bags, and surfboards can often be checked as part of your free baggage allowance if space permits, or for a fixed fee. It is highly recommended to reserve space for large equipment in advance.
• Musical Instruments: Small instruments can be carried on board if they fit within the carry-on dimensions. Larger instruments, such as cellos or guitars, must be checked in a hard case or, for maximum safety, you may purchase an extra seat for them.

Restricted and Prohibited Items

To ensure safety on board, certain items are strictly prohibited in both carry-on and checked luggage. Always ensure you are not packing flammable liquids, explosives, or strong oxidizing agents. Lithium batteries and power banks must be packed in your carry-on luggage and are forbidden in checked bags. Sharp objects and liquids exceeding 100ml are not permitted in the cabin and should be placed in your checked luggage.

Tips for Packing Efficiently

To avoid unexpected fees and stress at the airport, consider these simple tips:

• Weigh Before You Go: Use a portable luggage scale at home to ensure your bags are within the 15 kg (domestic) or 23 kg (international) limits.
• Label Everything: Attach a sturdy tag with your name, phone number, and email to every bag. Placing a copy of your contact details inside the bag is also a smart backup.
• Pack Essentials in Carry-on: Always keep medication, travel documents, valuables, and a change of clothes in your hand luggage in case of unexpected delays.

Pet Travel Rules

Aerolineas Argentinas understands that pets are cherished family members and strives to make traveling with them as safe and comfortable as possible. The airline accepts cats and dogs for transport on most domestic and international routes, provided all sanitary and documentation requirements are met.

Transport Options

In cabin (carry-on)

• Carrier dimensions: Soft bags are recommended with maximum dimensions of roughly 44 x 30 x 20 cm (17 x 12 x 8 inches).
• Maximum pet weight: Up to 9 kg (approximately 20 lbs), including the weight of the carrier.
• Allowed pet types: Only dogs and cats are permitted in the cabin.
• Age limit: Pets must be at least 12 weeks old (depends on the route).
• Limit per passenger: One pet carrier per passenger.

In cargo hold (checked baggage)

• Container requirements: Must be a rigid IATA-approved kennel with proper ventilation, a metal door, and a secure locking mechanism.
• Weight and size limits: Used for pets exceeding the 9 kg cabin limit; the crate must allow the animal to stand, turn, and lie down comfortably.
• Temperature restrictions: Transport may be denied if extreme temperatures at departure, transit, or arrival airports pose a health risk.
• Required documentation: A specific "AVIH" (Animal in Hold) reservation must be confirmed before the flight.

As cargo (for large animals)

• When this option is required: For very large animals, unaccompanied pets, or species not allowed in the cabin or baggage hold.
• Special requirements: Handled by Aerolineas Cargo; requires reinforced crates and specific airway bills.
• Booking procedure: Must be arranged separately through the airline's cargo division, not via standard passenger reservations.

Required Documentation

• Veterinary Passport: Must contain owner details and animal identification.
• Health Certificate: A certificate issued by a veterinarian typically within 10 days of the flight, stating the animal is fit to travel.
• Vaccination Record: Up-to-date vaccines, specifically a valid Rabies vaccination administered between 30 days and 1 year prior to travel.
• International Certificates: For travel to/from Argentina (SENASA requirements) or other countries, specific sanitary certificates are mandatory.

Service Costs

• In-cabin fee: Prices vary by route; domestic flights are cheaper, while international routes typically range from $100 to $200 USD.
• Cargo hold fee: Generally higher than cabin fees and calculated based on the route and size of the kennel.
• Note: All fees are subject to change and are charged per leg of the journey.

Preparation Tips

• Carrier familiarization: Let your pet get used to the carrier or crate weeks before the trip to reduce anxiety.
• Feeding: Avoid feeding your pet solid food 2–4 hours before departure to prevent motion sickness.
• Hydration: Ensure the pet is well-hydrated, but remove water bowls during the flight itself to prevent spills.
• Comfort: Place an absorbent pad on the bottom of the carrier.

Restrictions

• Prohibited breeds (Hold): Brachycephalic (snub-nosed) dogs and cats (e.g., Bulldogs, Pugs, Persian cats) are strictly prohibited in the cargo hold due to breathing risks.
• Prohibited animals: Animals other than dogs and cats (e.g., rodents, reptiles, birds) are generally not accepted as baggage.
• Exceptions: Service and emotional support dogs may have different rules, especially for flights to/from the USA, but require specific pre-approval.

Important: We strongly recommend contacting Aerolineas Argentinas directly or visiting their official website well in advance, as regulations and fees can change without notice.

Aerolíneas Plus Program Overview

Travelers flying with Aerolineas Argentinas can maximize their travel experience by joining Aerolíneas Plus, the carrier's dedicated loyalty program. Designed to reward frequent flyers, this program allows members to accumulate miles on every trip and access exclusive benefits that make flying more comfortable and convenient, especially when traveling through the airline's hub in Buenos Aires.

Membership Tiers

The program features several membership levels, each offering progressively higher rewards and privileges based on the miles flown or segments traveled:

• Classic: The entry-level tier assigned immediately upon enrollment, allowing members to start earning miles right away.
• Gold: Provides SkyTeam Elite status, offering priority check-in, priority boarding, and one extra piece of baggage.
• Platinum: Grants SkyTeam Elite Plus status, access to VIP lounges, and special treatment at airports.

Earning Miles

Members can grow their mileage balance through various activities, extending beyond just air travel:

• Flights: Earn miles on all domestic and international routes operated by Aerolineas Argentinas and SkyTeam partners.
• Financial Partners: Accumulate points by using co-branded credit cards from associated banks.
• Travel Partners: Earn extra miles when booking stays with partner hotel chains or renting cars.
• Promotions: Take advantage of special offers to buy miles or multiply earnings on specific routes.

Redeeming Miles

Aerolíneas Plus miles offer flexibility and can be exchanged for a variety of travel rewards:

• Award Flights: Book completely free tickets to destinations throughout the Americas and Europe.
• Upgrades: Use miles to upgrade from Economy to Club Economy or Business Class for a more luxurious journey.
• Miles Transfer: Transfer miles to other Aerolíneas Plus members for a fee to help friends or family reach a reward.
• Multi-carrier Awards: Redeem miles for flights across the extensive SkyTeam alliance network.

Alliance Membership

Aerolineas Argentinas is a proud member of SkyTeam, one of the world's leading airline alliances. This membership ensures that Aerolíneas Plus status is recognized globally, allowing members to earn and redeem miles with nearly 20 partner airlines and enjoy consistent benefits like lounge access and priority services worldwide.

How to Join

Joining Aerolíneas Plus is simple and free of charge. Travelers can register by completing the enrollment form on the official Aerolineas Argentinas website. Membership begins immediately, allowing passengers to enter their frequent flyer number when booking their next flight.

Services and Travel Classes

Aerolineas Argentinas prides itself on bringing the warmth of Argentine hospitality to the skies. Whether you are taking a short hop across the Andes or embarking on a long-haul journey to Miami Beach or Europe, the airline offers a range of services designed to ensure passenger comfort and satisfaction. The onboard experience varies significantly between domestic/regional flights and long-haul international routes, tailored to the duration of the trip.

Cabin Classes

Economy Class
The Economy cabin is designed to provide a practical and comfortable travel solution. On domestic and regional flights operated by Boeing 737s and Embraer 190s, passengers enjoy leather seats with standard legroom. For long-haul international flights on the Airbus A330 fleet, the experience is upgraded with personal entertainment screens, blankets, and pillows to ensure a restful journey.

Club Economy (Regional & Domestic Premium)
Available on flights within Argentina and to neighboring countries, Club Economy offers an elevated experience. This cabin, located at the front of the aircraft, features wider seats in a spacious configuration (typically 2-2 on single-aisle jets), providing extra legroom and recline. Passengers in this class also benefit from priority check-in, fast-track boarding, and access to VIP lounges in select airports, including the flagship "Salon Condor" in Buenos Aires.

Business Class (Club Condor)
Exclusively available on long-haul international routes aboard the Airbus A330, Club Condor is the airline's premier offering. The cabin features lie-flat or angled-flat seats (depending on the specific aircraft configuration) that convert into comfortable beds, allowing travelers to arrive well-rested. Guests enjoy a premium amenity kit, noise-canceling headphones, and personalized service from a dedicated cabin crew.

In-Flight Entertainment

To keep passengers entertained, Aerolineas Argentinas offers the "Bravo!" entertainment system, which adapts to the aircraft type:

• International Flights (A330): Individual touchscreens at every seat provide access to a wide library of new-release movies, classic Argentine cinema, TV series, music, and games.
• Domestic & Regional Flights: On many narrow-body aircraft, the airline offers a wireless content streaming service. Passengers can connect their own smartphones, tablets, or laptops to the onboard network to stream movies and shows directly to their devices (app download may be required before flight).

Dining and Beverages

The culinary experience onboard reflects the rich flavors of Argentina. Meal service depends heavily on the route and duration of the flight.

• Domestic Routes: On shorter flights, service typically includes a selection of beverages and a snack.
• International Routes: Long-haul passengers are served hot meals with a choice of main courses. The menu often highlights local ingredients and is complemented by a selection of renowned Argentine wines, including Malbec.
• Special Meals: Passengers with specific dietary requirements (vegetarian, gluten-free, diabetic, religious meals) can request special meals at least 24 to 48 hours in advance through the airline's call center or website.

Special Services

Aerolineas Argentinas is committed to making air travel accessible and convenient for everyone. The carrier provides a comprehensive range of special assistance services:

• Families and Children: Bassinets are available on long-haul flights for infants weighing up to 10 kg, subject to availability and advance reservation. A special menu for children can also be requested.
• Unaccompanied Minors: A supervised travel service is available for children traveling alone, ensuring they are escorted from check-in until they are handed over to the designated guardian at the destination.
• Passengers with Reduced Mobility: Wheelchair assistance is available at all airports. The airline requests that passengers requiring special assistance notify them at least 48 hours before departure to ensure all necessary arrangements are in place.

Destinations and Route Network

Aerolineas Argentinas operates a vast and efficient network centered around its primary hub in Buenos Aires, serving as the main connector for the country's diverse regions. From the bustle of the capital, the airline offers frequent service to major domestic cities and key international destinations across South America and beyond, ensuring seamless connectivity for both business and leisure travelers.

Planning a trip with Aerolineas Argentinas is the first step toward an exciting South American adventure. To secure the most competitive fares, especially for high-demand routes from the hub in Buenos Aires, it is highly recommended to book your tickets well in advance. Travelers aiming for popular domestic destinations like Bariloche or Puerto Iguazu should try to finalize their reservations at least 3 to 4 weeks prior to departure to find the best availability and prices.

To catch the best bargains, keep an eye out for seasonal promotions and special offers on the airline's official website. These deals can significantly reduce the cost of travel, particularly on international connections to cities such as Sao Paulo or Montevideo. Signing up for newsletters or flight alerts is a smart way to stay informed about flash sales and grab discounted seats before they sell out.

Streamline your airport experience by utilizing the online check-in service. This feature typically becomes available 24 to 48 hours before your flight, allowing you to choose your seat and obtain your digital boarding pass without waiting in long lines at the counter. For even greater convenience, download the Aerolineas Argentinas mobile app. It puts control of your journey in your pocket, offering real-time flight status updates, easy booking management, and quick access to your travel documents.

Comfort is essential for a pleasant journey, so consider your seat selection carefully. Whether you prefer a window seat to admire the stunning landscapes or an aisle seat for easier mobility, selecting your spot early ensures you get your preference. Finally, it is always wise to purchase comprehensive travel insurance. This provides a safety net for unexpected events, such as cancellations or medical emergencies, giving you peace of mind as you travel.

History and Development

The story of Aerolineas Argentinas is deeply intertwined with the history of aviation in South America. The company was officially founded in 1950 through the merger of four independent carriers: Aeroposta Argentina, A.L.F.A., FAMA, and Zonda. This strategic union created a unified flag carrier tasked with a vital mission: to connect the vast and diverse territory of Argentina, from the subtropical north to the icy southern tip of Patagonia, and to link the nation with the rest of the world.

Pioneers of the Jet Age
The airline quickly established itself as a pioneer in the region. In 1959, it became the first Latin American carrier to enter the jet age with the introduction of the De Havilland Comet IV. This technological leap revolutionized travel times, allowing for faster and more comfortable connections to international destinations. Throughout the 1970s and 1980s, the carrier expanded its global footprint, famously operating the "Jumbo" Boeing 747 on long-haul routes to Europe and the United States. The arrival of these wide-body aircraft symbolized a golden era of expansion, cementing the airline's reputation for connecting Buenos Aires with major global capitals.

Evolution and Resilience
Over the decades, Aerolineas Argentinas navigated various changes in management and ownership, demonstrating remarkable resilience. A significant turning point occurred in 2008 when the Argentine state reclaimed leadership of the airline. This marked the beginning of a comprehensive modernization plan aimed at renewing the fleet, improving punctuality, and enhancing passenger service. A major milestone in this new era was the company's entry into the SkyTeam alliance in 2012, becoming the first South American member and integrating its network with global giants to offer seamless travel options worldwide.

Fleet Modernization and Austral Merger
In recent years, the airline has focused heavily on efficiency and sustainability. The historic fleet of aging aircraft was replaced with modern, fuel-efficient models, including the Boeing 737-800 and MAX series for domestic and regional routes, and the Airbus A330-200 for long-haul international flights. Another historic development was the complete operational merger with its sister company, Austral Líneas Aéreas. Finalized in recent years, this unification streamlined operations, combining maintenance, pilot crews, and branding into a single, stronger entity.

Connecting the Country: The Federal Corridor
One of the most innovative strategies in the airline's recent history is the development of the "Corredor Federal" (Federal Corridor). breaking away from the traditional hub-and-spoke model that required all flights to pass through the capital. The airline launched interprovincial routes that connect key cities like Cordoba, Mendoza, and Salta directly with destinations such as Bariloche or Puerto Iguazu. This strategic shift has significantly boosted domestic tourism and economic development by reducing travel times and making the country's interior more accessible than ever before.