Air Transat

Air Transat stands out as Canada’s leading leisure airline, dedicated to transforming the journey into an integral part of the holiday experience. Since its inception, the carrier has focused on connecting travelers with the world's most sought-after vacation spots, offering a distinctively warm and welcoming atmosphere on board. Specializing in transatlantic flights to Europe as well as sun-drenched getaways to the Caribbean, Mexico, and the United States, the airline bridges continents with a focus on comfort and value. With a reputation built on decades of reliable service, Air Transat continues to be a preferred choice for vacationers seeking seamless connections to both iconic cities and relaxing beach resorts.

Air Transat differentiates itself through a strong commitment to the leisure market, tailoring its services to meet the specific needs of holidaymakers and families. One of its most significant achievements is being repeatedly named the World’s Best Leisure Airline at the Skytrax World Airline Awards, a testament to its customer-centric approach. The airline operates a modern and fuel-efficient fleet, primarily consisting of Airbus A330 and Airbus A321neoLR aircraft, which allow for a quieter cabin experience and a reduced environmental footprint.

Passengers can choose between Club Class, which offers exclusive amenities and wider seats, and Economy Class, known for its friendly service and comfortable leather seats. Beyond the in-flight experience, Air Transat places a high value on sustainability and social responsibility, actively working to lower greenhouse gas emissions and support sustainable tourism. With a safety record adhering to strict Canadian and international standards, the airline ensures peace of mind for travelers heading to destinations ranging from Paris to Punta Cana.

Travelers in the United Arab Emirates planning to fly with Air Transat can primarily utilize the airline's international customer service channels and digital platforms for assistance. While the carrier does not operate direct flights to the region or maintain a dedicated local headquarters, support is readily available for managing bookings, baggage inquiries, and flight information.

Official Website

For the most up-to-date information and self-service options, passengers are encouraged to visit the official website:

• www.airtransat.com

Contact Information

As there is no direct local helpline for the United Arab Emirates, customers should use the international contact details. It is recommended to check with your local service provider regarding international calling rates.

• Customer Service & Booking (International): +1-514-636-3630
• Hearing Impaired (TTY): +1-514-906-5555
• Mobile App: Air Transat App (Available on App Store and Google Play)
• Online Forms: Available on the official website for specific claims or feedback.

Social Media

For quick updates or general queries, Air Transat is active on several major social media platforms:

• Facebook: facebook.com/airtransat
• X (Twitter): twitter.com/airtransat
• Instagram: instagram.com/airtransat
• YouTube: youtube.com/airtransat

Local Offices in United Arab Emirates

Currently, Air Transat does not have physical ticket offices or airport desks in the United Arab Emirates. All administrative matters and check-in procedures for connecting flights must be handled online or through the airline's interline partners where applicable.

Emergency & 24/7 Support

The international customer service line (+1-514-636-3630) operates 24 hours a day, 7 days a week, ensuring that passengers can receive assistance regardless of the time difference between the UAE and Canada.

Preparing for your journey involves understanding the baggage allowances to ensure a smooth airport experience. Air Transat offers a baggage policy designed to accommodate the needs of leisure travelers, whether you are heading for a city break in Montreal or a beach vacation in Cancun. Policies vary depending on the booking class and destination, so it is always recommended to check the specific details on your ticket.

Carry-On Baggage

All passengers travelling with Air Transat are entitled to carry-on baggage to keep essentials close at hand during the flight. The standard allowance typically includes:

• One Carry-On Bag: This bag must be light enough to be stored in the overhead bin unassisted. Maximum dimensions are generally 23 x 40 x 51 cm (9 x 16 x 20 in), including wheels and handles.
• One Personal Item: In addition to the carry-on bag, you may bring a smaller personal item such as a handbag, laptop bag, or camera bag. This item must fit under the seat in front of you, with maximum dimensions of 12.7 x 30.5 x 43.2 cm (5 x 12 x 17 in).

For parents travelling with infants, a diaper bag is usually allowed in addition to the regular carry-on allowance, ensuring you have all necessary supplies for the flight.

Checked Baggage

The checked baggage allowance depends largely on the fare class purchased (e.g., Eco Budget, Eco Standard, Eco Flex, or Club Class). While some lower-tier Economy fares may not include a checked bag, most standard bookings allow for at least one piece.

• Economy Class: The standard weight limit for a checked bag is 23 kg (50 lbs). The total linear dimensions (length + width + height) must not exceed 158 cm (62 in).
• Club Class: Passengers flying in Club Class enjoy a more generous allowance, typically including two checked bags with a higher weight limit of 32 kg (70 lbs) each.

If your itinerary involves connecting flights or partners, be sure to verify the baggage rules that apply to the entire journey.

Excess Baggage Fees

If you plan to bring more than the free allowance permits, or if your bags exceed the weight and size limits, excess baggage fees will apply. These fees are generally lower if paid in advance online rather than at the airport check-in counter. Bags weighing more than 32 kg (70 lbs) are not accepted as checked luggage and must be shipped as cargo.

Sports Equipment and Musical Instruments

As a leisure airline, Air Transat is accustomed to transporting holiday gear. Sporting equipment such as golf clubs, skis, and snowboards can often be accepted as part of your checked baggage allowance. However, for specific items or larger equipment like bicycles, special handling fees or pre-registration may be required. Musical instruments can be brought on board if they fit within the carry-on dimensions; larger instruments must be checked or may require the purchase of an extra seat.

Restricted and Prohibited Items

Safety is paramount, and certain items are strictly prohibited in both carry-on and checked luggage. This includes explosives, compressed gases, flammable liquids, and oxidizers. Lithium batteries and power banks must always be packed in your carry-on baggage and are forbidden in checked luggage. Liquids, gels, and aerosols in carry-on bags must follow the standard 100 ml (3.4 oz) rule and fit within a single, clear, resealable plastic bag.

Tips for Packing Efficiently

To avoid unexpected fees and ensure a stress-free start to your trip, consider these packing tips:

• Weigh Before You Go: Use a portable luggage scale at home to ensure your bags are within the 23 kg limit.
• Identify Your Bags: Attach a sturdy luggage tag with your name and contact information to both the outside and inside of your bag.
• Valuables in Carry-On: Always pack medication, travel documents, electronics, and valuable items in your carry-on luggage, as checked bags can occasionally be delayed.
• Distribute Weight: If travelling with a companion, consider splitting your belongings between two suitcases to balance the weight and ensure you both have clothes if one bag is delayed.

Pet Travel Rules with Air Transat

Air Transat understands that pets are part of the family and strives to make their journey as comfortable and safe as possible. The airline accepts cats and dogs for travel, offering options in the cabin, in the checked baggage compartment, or as cargo depending on the animal's size and the destination regulations. Passengers are advised to book their pet's travel well in advance, as there is a limited capacity for animals on each flight.

Transport Options

In Cabin (Carry-on)

Small cats and dogs are welcome in the cabin if they can travel safely and comfortably in an approved carrier under the seat in front of you.

• Carrier Dimensions: The carrier must be leak-proof and well-ventilated. Soft-sided carriers are recommended with maximum dimensions of 25.4 x 40.6 x 50.8 cm (10 x 16 x 20 in). Hard-sided carriers must not exceed 21.5 x 40.6 x 43.2 cm (8.5 x 16 x 17 in).
• Maximum Weight: The total weight of the pet and the carrier combined must not exceed 10 kg (22 lbs).
• Allowed Pet Types: Only domesticated cats and dogs are permitted in the cabin.
• Limit per Passenger: Each passenger is allowed to bring only one carrier, which counts as their standard carry-on item.

In Cargo Hold (Checked Baggage)

Larger cats and dogs that exceed the cabin weight or size limits can travel in the pressurized and temperature-controlled cargo hold as checked baggage.

• Container Requirements: Pets must be transported in a rigid, hard-shell container approved by IATA standards. Wire cages or soft carriers are not permitted in the hold.
• Weight and Size Limits: The combined weight of the animal and the crate must typically not exceed 32 kg (70 lbs). The container must be large enough for the animal to stand, turn around, and lie down comfortably.
• Temperature Restrictions: For safety, pets may not be accepted in the hold during periods of extreme heat or cold at the departure, transit, or arrival airports.
• Required Documentation: Travelers must sign a waiver at the check-in counter and provide all necessary veterinary forms.

As Cargo

When an animal is too large for checked baggage or travels unaccompanied, they must be transported via Air Transat Cargo.

• When Required: This option is mandatory for animals and crates exceeding the checked baggage weight limits (over 32 kg/70 lbs) or for species other than cats and dogs.
• Special Requirements: Cargo travel adheres to strict handling protocols to ensure animal welfare during transit.
• Booking Procedure: Arrangements must be made directly through the Air Transat Cargo department, separate from passenger flight bookings.

Required Documentation

To ensure a smooth check-in process, you must provide valid documentation for your pet's health and identity:

• Veterinary Health Certificate: A recent certificate issued by a licensed veterinarian (usually within 10 days of travel).
• Vaccination Records: Proof of up-to-date vaccinations, specifically a valid Rabies certificate.
• Microchip Documentation: Often required for international travel, particularly to Europe.
• International Certificates: Specific entry permits or EU pet passports depending on the destination country's regulations.

Service Costs

Fees for transporting pets are charged per direction and vary based on the destination and method of transport. Note that these prices are estimates and subject to change:

• In-Cabin Fee: Approximately $50 to $100 CAD/USD depending on the route.
• Cargo Hold Fee: Approximately $100 to $275 CAD/USD depending on size and destination.
• Note: Fees are generally non-refundable and are payable at the airport or in advance via the call center.

Preparation Tips

Proper preparation can significantly reduce stress for both you and your pet:

• Carrier Familiarization: Let your pet spend time in their carrier weeks before the flight to get used to the environment.
• Feeding: Feed your pet a light meal approximately 4 hours before departure to prevent air sickness, but provide water until flight time.
• Exercise: Take your dog for a long walk before heading to the airport.
• Comfort Items: Place an absorbent pad and a familiar item, like a small blanket or t-shirt with your scent, inside the carrier.

Restrictions

Air Transat enforces specific restrictions to ensure safety:

• Prohibited Breeds: Certain aggressive dog breeds (e.g., Pit Bulls, Rottweilers) and brachycephalic (snub-nosed) cats and dogs (e.g., Pugs, Bulldogs, Persian cats) are often restricted or prohibited in the hold due to respiratory risks.
• Prohibited Animals: Animals other than cats and dogs (such as reptiles, birds, or rodents) are generally not accepted in the cabin or as checked baggage.
• Exceptions: Certified service dogs traveling to assist passengers with disabilities are exempt from weight restrictions and fees, provided they meet safety guidelines.

Important: Rules and fees are subject to change. It is highly recommended to contact Air Transat directly or consult their official website to verify the most current requirements for your specific itinerary before traveling.

Loyalty and Rewards

Unlike traditional legacy carriers with complex standalone frequent flyer programs, Air Transat focuses on delivering immediate value and flexibility through strategic partnerships and specialized clubs. While you won't earn "Transat Miles" directly, the airline offers several robust ways for travelers to enhance their experience and earn rewards through its partner networks and dedicated service packages.

VIPorter Partnership

Air Transat has joined forces with Porter Airlines to offer expanded loyalty benefits. Members of the VIPorter program can now earn points on Air Transat flights, making it easier to accumulate rewards whether you are flying regionally or crossing the Atlantic. These points can be redeemed for future travel on both airlines, providing seamless connectivity and value.

• Earn Points: Travelers earn VIPorter points on eligible Air Transat bookings, with earning rates often based on the fare class purchased.
• Redeem Rewards: Accumulated points can be used to book flights to popular Air Transat destinations, from European capitals to sunny southern resorts.
• Status Recognition: avid travelers may also benefit from tier progression within the VIPorter program, unlocking additional perks over time.

Option Plus: Immediate Privileges

For travelers who prefer instant benefits without the need to accumulate miles over years, Air Transat offers Option Plus. This purchasable upgrade allows Economy Class passengers to enjoy a suite of priority services and comforts typically reserved for premium cabins. It is an excellent choice for ensuring a stress-free journey to major hubs like Toronto or Montreal.

Option Plus benefits include:

• Priority Airport Services: Access to dedicated check-in counters and priority boarding lanes to skip the queues.
• Extra Baggage Allowance: Includes one additional piece of checked baggage (standard weight limits apply), which is perfect for longer vacations.
• Onboard Perks: Travelers receive a comfort kit, a pair of natural wood earbuds, and a complimentary alcoholic beverage and snack during the flight.
• Seat Selection: Standard seat selection is included, allowing you to secure your preferred spot in the cabin.

Air Transat Kids Club

Recognized as a family-friendly airline, Air Transat offers the Kids Club, a free program designed specifically for "mini-globetrotters" aged 2 to 11. This program is tailored to make family vacations to destinations like Cancun or Punta Cana smoother and more fun.

Membership advantages:

• Free Seat Selection: Members receive complimentary standard seat assignment for the child, ensuring families sit together.
• Priority Baggage Handling: Family luggage is tagged for priority delivery, reducing wait times at the carousel upon arrival.
• Onboard Surprises: Kids receive special attention and activity kits to keep them entertained during the flight.
• Dedicated Check-In: Families can use a specially designated counter at major airports to speed up the departure process.

Travelers are encouraged to sign up for the Air Transat newsletter to receive exclusive promotional offers and last-minute deals directly to their inbox, ensuring they never miss an opportunity to save on their next trip.

Service Classes and Onboard Experience

Air Transat designs its in-flight experience to maximize comfort and relaxation, recognizing that the vacation begins the moment passengers step on board. The airline operates a two-cabin configuration on most of its flights: Economy Class and Club Class. Whether travelers are flying a short hop to Ottawa or embarking on a transatlantic journey to Paris, the cabins are equipped with modern amenities and mood lighting systems intended to reduce jet lag.

Club Class: Premium Comfort

For those seeking a more exclusive experience, Club Class offers a dedicated cabin at the front of the aircraft. This service is designed to provide tranquility and personalized attention, featuring a low seat count (typically 12 seats on Airbus A330 aircraft) to ensure privacy.

• Seat Configuration: Passengers enjoy spacious, ergonomic leather seats with a generous recline, footrests, and six-way adjustable headrests. On wide-body aircraft, the 2-2-2 configuration implies that every seat is either a window or an aisle, avoiding the middle seat entirely.
• Priority Services: The experience includes priority check-in, boarding, and baggage handling, allowing travelers to breeze through the airport.
• Amenities: Guests receive a complimentary "Comfort Kit" containing travel essentials like a blanket, inflatable neck pillow, and sleep mask, along with dedicated flight attendant service.

Economy Class: Value and Relaxation

Economy Class on Air Transat is renowned for its friendly service and comfortable interiors. The cabin features Italian leather seats equipped with four-way headrests to support the neck during sleep. On the modern Airbus A321LR and refurbished A330 fleet, the seats are designed to offer more personal space and legroom compared to traditional leisure configurations.

• Configuration: The layout varies by aircraft but is designed to accommodate families and groups comfortably.
• Option Plus: Economy passengers can enhance their experience by purchasing the Option Plus upgrade, which adds perks like seat selection, priority boarding, and a checked bag to the standard fare.

In-Flight Entertainment and Connectivity

Boredom is rarely an option with Air Transat’s comprehensive entertainment systems. Most aircraft are equipped with individual high-definition touchscreens at every seat, offering a wide selection of movies, TV series, and music.

• Content: The system includes a variety of genres, from Hollywood blockbusters to children’s classics, ensuring entertainment for all ages.
• Power: USB ports are available at every seat in both classes, allowing passengers to keep their phones and tablets charged throughout the flight.
• Wi-Fi: While fleet-wide Wi-Fi is being progressively rolled out, passengers should check the specific amenities of their scheduled aircraft prior to departure.

Dining and Beverage Service

The culinary offerings on board vary significantly depending on the destination and flight duration, with distinct policies for transatlantic routes versus "Sun" destination flights (flights to the Caribbean, Mexico, and the USA).

Transatlantic Flights (e.g., to Europe)

On flights crossing the Atlantic, all passengers are treated to a complimentary meal service. In Economy Class, this typically includes a choice of hot main dishes accompanied by a salad, sweet treat, and a glass of wine or non-alcoholic beverage. Club Class passengers enjoy a gourmet dining experience with a selection of refined dishes, premium wines, and porcelain dinnerware.

Sun and North American Flights (e.g., to Halifax or Fort Lauderdale)

For flights within North America and to the south, Air Transat operates a "Bistro" buy-on-board service. Passengers can purchase a range of items including:

• Fresh sandwiches, pizza, and breakfast items.
• Light snacks like chips, chocolates, and tapas boxes.
• Alcoholic beverages and specialty coffees (water, coffee, and tea remain complimentary).

Special Services

Air Transat prides itself on being accessible and family-oriented, offering specialized services to ensure every passenger travels with dignity and ease.

Families and Children

The crew is trained to assist families traveling with young children. Bassinets are available for infants on certain aircraft (must be pre-booked), and flight attendants can help warm baby bottles. The on-demand entertainment system features a dedicated "Kids" section with cartoons and games to keep little ones occupied.

Accessibility

Comprehensive assistance is available for passengers with reduced mobility or disabilities. This includes wheelchair assistance at the airport (from check-in to the aircraft seat), moveable armrests for easier transfer, and accessible lavatories on board most aircraft. Passengers requiring special seating accommodations or medical oxygen are encouraged to contact the airline well in advance to arrange these services.

Destinations

Air Transat connects travelers to a wide array of destinations across North America, the Caribbean, and Europe. Anchored by its primary hub in Toronto, the airline facilitates seamless travel to major Canadian cities, popular vacation spots in the United States and Mexico, and key European capitals.

Canada Domestic Network

The airline offers robust connectivity within Canada, linking its Toronto hub with essential commercial and cultural centers. Travelers can fly frequently between Toronto and Montreal, or connect to the nation's capital, Ottawa. The network extends to the East Coast with flights to Halifax, and reaches westward to serve Calgary and the coastal metropolis of Vancouver. Regional connectivity is also maintained with routes to destinations such as Thunder Bay.

United States and Transborder Routes

For those looking to explore the United States, Air Transat provides access to several iconic cities. Passengers can enjoy trips to the bustling streets of New York City, the historic charm of Boston, or the architectural landmarks of Chicago. Leisure travelers are well-served with flights to the entertainment capital, Las Vegas, and the sunny beaches of Fort Lauderdale. The airline also lists connections to the Washington D.C. area (McNair), expanding its footprint in the region.

Sun Destinations and Europe

True to its reputation as a leading leisure carrier, Air Transat operates popular routes to sun-drenched resorts. Vacationers can escape to the white sands of Punta Cana in the Dominican Republic or enjoy the vibrant atmosphere of Cancun in Mexico. In addition to its southern getaways, the airline maintains a vital transatlantic link, bringing travelers to the heart of France with flights to Paris.

Securing the best fares with Air Transat often requires a bit of forward planning, especially if you are traveling during peak holiday seasons or summer months. Generally, the airline releases its schedule well in advance, and booking early is the most reliable way to lock in lower prices on popular routes to major Canadian hubs like Toronto and Montreal. Keep an eye out for their "Eco Budget" fares if you are looking to save money and can travel with lighter luggage.

To find the best deals and promotions, it is highly recommended to subscribe to the airline's newsletter and follow them on social media channels. This is often where flash sales for sunny destinations are announced first. If you are planning a winter getaway to places like Punta Cana or Cancun, watching for these seasonal promotions can result in significant savings on your vacation package or flight-only booking.

Maximize convenience by utilizing the online check-in feature, which typically opens 24 hours before your scheduled departure. This service allows you to select your seat if you haven't already, pay for any additional baggage, and receive your boarding pass digitally. Using this feature can significantly reduce your waiting time at the airport, allowing for a smoother start to your journey from cities like New York City or Boston.

Seat selection is another important aspect to consider, particularly for longer transatlantic flights, such as those to Paris. While standard seats are comfortable, you might consider paying a fee to select a seat with extra legroom or one located at the front of the cabin for quicker deplaning. For families traveling together, pre-selecting seats ensures that your group remains seated together, providing peace of mind throughout the trip.

Downloading the Air Transat mobile app is a smart move for any traveler. The app acts as a personalized travel companion, offering real-time flight status updates, access to onboard entertainment options, and easy retrieval of your electronic travel documents. Finally, always consider purchasing comprehensive travel insurance at the time of booking. This is essential for protecting your investment against unexpected cancellations or medical emergencies while abroad.

History and Development

The story of Air Transat began in December 1986, founded by a group of visionary entrepreneurs including Jean-Marc Eustache, who sought to revolutionize the leisure travel industry in Canada. Based in Montreal, the airline was established as a subsidiary of Transat A.T. Inc., a vertically integrated tourism company. The carrier's inaugural flight took to the skies in November 1987, traveling from Quebec to Acapulco, marking the start of its journey as a premier vacation airline. In its early years, the company focused heavily on satisfying the growing Canadian demand for winter getaways to sunny destinations and summer trips to Europe.

The 1990s were a period of rapid expansion and consolidation. Following the cessation of operations by other Canadian charter carriers, Air Transat stepped in to fill the market void, significantly increasing its capacity and route network. This era saw the airline solidify its presence at major airports, including establishing a vital hub in Toronto. By acquiring the maintenance base of defunct carriers and expanding its fleet, the airline evolved from a small charter operator into the country's leading leisure carrier, capable of transporting millions of passengers annually.

Fleet evolution has been a cornerstone of the airline's development strategy. Initially, Air Transat operated reliable but older aircraft types such as the Lockheed L-1011 Tristar and the Boeing 757. Recognizing the need for greater fuel efficiency and passenger comfort, the airline began a comprehensive fleet renewal program in the early 2000s. This transition involved retiring the aging Lockheeds in favor of wide-body Airbus A310s and A330s. These aircraft allowed for non-stop transatlantic service to destinations like Paris and London, offering a distinct competitive advantage in the holiday market.

Throughout its history, Air Transat has navigated the complexities of the global aviation industry through strategic adaptability. The airline implemented a unique flexible fleet model, seasonally leasing aircraft to European partners during the Canadian winter to optimize utilization. In recent years, the company faced significant corporate milestones, including high-profile discussions regarding ownership and acquisition. Ultimately, Air Transat remained an independent entity, reinforcing its commitment to its unique brand identity and its loyal customer base.

In the modern era, the airline has focused intensely on innovation and sustainability. The retirement of the classic Airbus A310 fleet marked the end of an era and paved the way for the introduction of the Airbus A321neoLR (Long Range). This state-of-the-art aircraft has been a game-changer, allowing the carrier to operate transatlantic routes with single-aisle economics while reducing its environmental footprint. Today, Air Transat continues to refine its network, expanding services from Vancouver in the west to the Atlantic provinces, ensuring that it remains at the forefront of leisure travel innovation.