Binter Canarias

Binter Canarias is much more than just a regional carrier; for decades, it has served as the essential bridge connecting the breathtaking archipelago of the Canary Islands. Established in 1989, this airline has woven itself into the daily fabric of life in the region, offering reliable and frequent connections that function almost like an air shuttle service. Over the years, Binter has expanded its horizons significantly, now linking this Spanish paradise with key destinations in mainland Europe and West Africa. With a reputation for punctuality and a distinctively warm onboard service, the carrier provides travelers with a unique and authentic introduction to the Canarian spirit before they even touch the ground.

The airline's primary mission has always been to guarantee mobility within the Canary Islands, ensuring that residents and tourists alike can travel easily between major nodes. Binter operates high-frequency flights connecting hubs such as Las Palmas and Arrecife, making island hopping seamless. Beyond the archipelago, its network has grown impressively to include international routes. The airline facilitates travel to West African cities like Dakar, strengthening commercial and tourism ties between the continents. Additionally, it offers direct flights to major Spanish cities including Madrid and Palma, making the region more accessible than ever.

Binter Canarias operates one of the youngest and most modern fleets in Europe. It relies heavily on the ATR 72-600 for short inter-island hops, known for its efficiency and lower environmental impact compared to regional jets. For longer routes to the mainland and international destinations, the airline utilizes the Embraer E195-E2, a quiet and fuel-efficient aircraft that enhances passenger comfort. This commitment to fleet renewal underscores the company's dedication to sustainability and reducing its carbon footprint.

Travelers often praise the airline for its high-quality service, which includes complimentary snacks on many flights—a rarity in today's short-haul market. Binter has been recognized multiple times by the European Regions Airline Association (ERA), winning awards that highlight its operational excellence and contribution to regional connectivity. With a strong focus on safety and customer satisfaction, it continues to be the preferred choice for navigating the skies of the Atlantic.

Contacting Binter Canarias from the United Arab Emirates

Travelers currently in the United Arab Emirates should be aware that Binter Canarias does not maintain a local physical presence or specific customer service line for the region. Consequently, all inquiries regarding reservations, flight changes, or baggage must be directed to the airline's international support center based in Spain, and international calling rates will apply.

Official Website

For the most convenient experience, it is recommended to use the international English version of the official website for bookings and online management.

• Official Website: www.bintercanarias.com/en

Contact Information

Since there are no dedicated numbers for the UAE, please use the international contact details below. English-speaking agents are typically available.

• Customer Service (International): +34 928 327 700
• Ticket Booking: +34 928 327 700
• Email: atencionclientes@bintercanarias.com
• Mobile App: Binter (Available on App Store and Google Play)

Social Media

The airline is active on social media platforms, where they share updates and occasionally assist with general queries via direct message.

• Facebook: facebook.com/bintercanarias
• Twitter/X: x.com/bintercanarias
• Instagram: instagram.com/bintercanarias
• LinkedIn: linkedin.com/company/binter

Local Offices in United Arab Emirates

Binter Canarias does not currently operate any local ticket offices, airport desks, or administrative branches within the United Arab Emirates. Travelers needing in-person assistance will generally need to wait until they reach a destination served by the airline, such as the Canary Islands or specific airports in mainland Spain.

Customer Support Availability

The telephone support service operates daily on Canary Islands time (WET/WEST). It is advisable to check the time difference before calling from the UAE.

• Daily Hours: 06:00 to 22:00 (Canary Islands Time)
• Time Zone Note: The UAE is typically 3 to 4 hours ahead of the Canary Islands.

Baggage Allowances & Policies

Traveling between islands or flying internationally with Binter Canarias requires a good understanding of their specific baggage rules, especially given the unique nature of their fleet. Whether you are hopping from Santa Cruz de Tenerife to a neighboring island on an ATR turboprop or flying to a continental destination on an Embraer jet, knowing the limits ensures a smooth journey.

Carry-on Baggage

Binter allows passengers to bring hand luggage on board, though strict size limits apply to ensure fit within the overhead compartments. The standard allowance permits one piece of hand luggage per passenger, but the weight limit varies depending on the type of flight and aircraft.

• Inter-Island Flights: On flights typically operated by ATR aircraft, the maximum weight allowance is 6 kg.
• National and International Flights: For routes operated by jet aircraft (such as the Embraer E195-E2), the limit is increased to 8 kg.
• Maximum Dimensions: 45 x 35 x 25 cm.
• Personal Accessory: In addition to the main bag, you may carry one small personal item, such as a handbag, laptop case, or small camera bag, which must fit under the seat in front of you.

Important Note for ATR Flights: Since a significant portion of Binter's fleet consists of ATR 72 aircraft with smaller cabin bins, larger carry-on bags (even those within the dimensions) may need to be tagged at the gate and placed in the hold free of charge. Known as "Delivery at Aircraft," this service allows you to drop your bag at the aircraft steps and collect it immediately upon deplaning.

Checked Baggage Limits

Your checked baggage allowance depends on your fare class and route. Binter is known for being generous compared to many low-cost carriers, often including checked baggage in standard fares.

• Inter-Island Flights: Most fares include one checked bag up to 20 kg.
• National and International Flights: On routes to destinations like Madrid or Dakar, the standard allowance is usually one bag up to 23 kg.
• Business Class: Passengers flying in premium classes may enjoy increased allowances, typically up to 30 kg.
• Infants: Infants traveling on an adult's lap are usually entitled to a checked bag of up to 10 kg.

Excess Baggage Fees

If your luggage exceeds the weight or piece limit included in your ticket, excess baggage fees will apply. These fees are generally charged per kilogram for weight overages or per additional piece.

It is significantly cheaper to purchase extra baggage allowance online via the Binter website or app before your flight rather than paying at the airport check-in counter. Heavy bags (usually those over 32 kg) cannot be accepted as checked luggage due to health and safety regulations for baggage handlers and must be shipped as cargo.

Special Baggage: Sports Equipment and Instruments

Given the popularity of the Canary Islands for outdoor activities, Binter frequently transports sports equipment. Whether you are bringing a surfboard to catch waves in Las Palmas or golf clubs for a weekend getaway, special rules apply.

• Sports Equipment: Items like bicycles, surfboards, and golf clubs can be transported for a fixed fee. They must be properly packed to prevent damage. On inter-island flights, space for bulky items like long surfboards may be limited, so booking in advance is crucial.
• Musical Instruments: Small instruments can often be carried as hand luggage if they fit the dimensions. Larger instruments, such as a cello or guitar, may require purchasing an extra seat or must be checked in as special baggage in a hard-shell case.

Restricted and Prohibited Items

For the safety of all passengers, standard international aviation rules apply to restricted items. Hazardous materials, explosives, flammable liquids, and sharp objects are strictly prohibited in both carry-on and checked bags.

Liquids in Carry-on: On international and national flights, liquids, gels, and aerosols must be in containers of 100 ml or less, placed in a single, transparent, re-sealable plastic bag (max 1 liter capacity). These restrictions may be relaxed on certain inter-island flights depending on current local security regulations, but sticking to the standard rule is always the safest bet.

Tips for Packing Efficiently

To make your journey with Binter as easy as possible, consider these packing tips:

• Use Soft-Sided Bags: If you are flying on the smaller ATR aircraft, soft duffel bags or backpacks are easier to stow than rigid suitcases.
• Pack Layers: The weather can vary significantly between the islands and the mainland. Ensure you have easy access to a jacket if you are flying to cooler climates like Valencia or the mountainous regions of the islands.
• Identify Your Bags: Tag all luggage with your name, phone number, and email address inside and out to facilitate recovery in the unlikely event it gets misplaced.

Traveling with Pets on Binter Canarias

Binter Canarias understands that pets are part of the family and offers comprehensive services to ensure they can travel with you safely across the Canary Islands and beyond. Whether you are taking a short inter-island hop or a longer flight to the mainland or West Africa, the airline provides options for bringing dogs, cats, and other small animals along on your journey.

Transport Options

The airline allows animals to travel in the cabin, in the hold, or as cargo, depending on the animal's size, weight, and the specific aircraft operating the route.

In Cabin (Carry-on)

Small pets can travel with you in the passenger cabin if they meet specific requirements ensuring the comfort and safety of all onboard.

• Carrier Dimensions: The maximum allowed size for the carrier is 45 x 35 x 25 cm.
• Maximum Weight: The combined weight of the pet and the carrier must not exceed 8 kg.
• Allowed Pet Types: Generally includes dogs, cats, ferrets, and birds (except birds of prey).
• Container Type: The carrier must be soft, consistent, ventilated, and secure to prevent escape.
• Limit per Passenger: Only one pet carrier is permitted per passenger.

In Cargo Hold (Checked Baggage)

Animals that exceed the size or weight limits for the cabin but are not excessively large can be transported in the aircraft's hold as checked baggage.

• Container Requirements: Pets must travel in a rigid, IATA-approved carrier with a secure locking mechanism and a waterproof floor.
• Ventilation: The crate must have adequate ventilation on all four sides to ensure air circulation.
• Comfort: The animal must be able to stand up, turn around, and lie down comfortably in a natural position.
• Weight and Size Limits: Limits depend on the aircraft type (ATR or Embraer); verify specific dimensions during booking.
• Required Documentation: A disclaimer form must often be signed at the check-in counter.

As Cargo (For Large Animals)

For very large animals, unaccompanied pets, or specific breeds that cannot be accommodated in standard baggage, travel via Binter Cargo is required.

• When This is Required: Mandatory for animals exceeding the weight limit for checked baggage or when traveling without a passenger.
• Special Requirements: Strictly regulated containers and handling procedures apply to ensure safety.
• Booking Procedure: These arrangements must be made through the Binter Cargo department well in advance of the flight date.

Required Documentation

To avoid delays or boarding denials, ensure you have all necessary paperwork ready before arriving at the airport.

• Veterinary Passport: An official pet passport showing identification details (microchip number).
• Health Certificate: A valid clinical examination certificate issued by a veterinarian within the required timeframe before travel.
• Vaccinations: Proof of up-to-date vaccinations, specifically against rabies.
• Identification: A microchip or legible tattoo (if applied before July 2011) is mandatory.
• International Certificates: For flights to destinations like Dakar or other non-EU locations, specific customs and health entry documents are required.

Service Costs

Fees for transporting pets vary significantly depending on the destination and the method of transport. These prices are estimates and subject to change.

• In-Cabin Fee: Approximately €9–€15 for inter-island flights; €25–€60 for national and international routes.
• Cargo Hold Fee: Approximately €20–€30 for inter-island flights; €50–€100+ for longer routes to places like Madrid.
• Note: Prices are generally charged per way and may be higher if paid at the airport rather than online.

Preparation Tips

Preparing your pet for the journey can significantly reduce their stress and ensure a smooth experience.

• Carrier Familiarization: Let your pet get used to the carrier or crate days or weeks before the flight.
• Feeding: Avoid feeding your pet a large meal within 4 hours of departure to prevent motion sickness.
• Hydration: Ensure the animal is well-hydrated, but remove water bowls inside the crate just before boarding to avoid spills.
• Stress Reduction: Place a familiar item, like a blanket or toy, inside the carrier to comfort the animal.

Restrictions

Certain restrictions apply to ensure safety and compliance with international aviation regulations.

• Prohibited Breeds: Some potentially dangerous dog breeds may have stricter rules or require reinforced cages; brachycephalic (snub-nosed) animals are often discouraged from hold travel due to breathing risks.
• Prohibited Animals: Farm animals, rodents, reptiles, and pregnant females are typically not allowed in the cabin.
• Age Restrictions: Puppies and kittens must generally be at least 3 months old and vaccinated to travel.
• Exceptions: Guide dogs and service animals usually travel free of charge in the cabin but require prior notification and specific documentation.

Important: Pet travel quotas are limited per flight. It is highly recommended to contact Binter Canarias directly immediately after booking your ticket to confirm availability and verify the latest regulations.

Unlock Rewards with BinterMás

BinterMás is the official loyalty program of Binter Canarias, designed to reward frequent flyers who rely on the airline for travel between the islands and beyond. The program allows members to accumulate points on every flight, which can be exchanged for a variety of travel benefits and exclusive services. Registration is free and opens the door to a range of privileges that enhance the travel experience from the very first trip.

Membership Tiers and Benefits

The program consists of three distinct levels, with status determined by the number of points earned or flight segments flown within a year. As you move up the tiers, the perks become increasingly valuable.

BinterMás Green (Verde)

This is the entry-level tier assigned immediately upon enrollment.

• Earn points on all eligible Binter flights and partner services
• Access to exclusive promotions and special offers
• Digital membership card available via the mobile app
• Ability to manage bookings and preferences online easily

BinterMás Silver (Plata)

Achieved after earning a specific number of points or completing approximately 20 flight segments.

• Check-in at exclusive Business Class counters regardless of ticket type
• Priority baggage handling to ensure your luggage is first on the belt
• Waitlist priority for fully booked flights
• Bonus points percentage credited on every flight

BinterMás Gold (Oro)

The highest tier, designed for the most frequent travelers who fly approximately 60 segments or earn high point thresholds.

• Access to VIP airport lounges at select airports
• Fast Track security access to bypass long queues (where available)
• Guaranteed seat availability on flights booked 72 hours in advance
• Additional baggage allowance included free of charge
• Higher bonus points earning rate on all eligible flights

Earning Points

Building your balance in the BinterMás program is straightforward, with multiple avenues to earn points beyond just flying.

• Flights: Earn points based on the fare class and distance of your Binter flight
• Car Rentals: Accumulate points when renting with partners like Cicar in the Canary Islands
• Hotels: Earn points for stays at participating partner hotels and chains
• Credit Cards: Use the co-branded BinterMás credit card for everyday purchases to earn faster
• Partner Services: Earn additional points through agreements with various local companies

Redeeming Points

The primary goal of collecting points is to use them for travel, and BinterMás offers flexible redemption options.

• Award Flights: Exchange points for tickets on any Binter route, including international destinations
• Taxes and Fees: Use points to cover airport taxes and management fees on award tickets
• Flexible Booking: Award tickets often allow for easier changes compared to standard restrictive fares
• Third-Party Rewards: Redeem points for services with select non-airline partners

How to Join

Joining the program is quick, digital, and completely free of charge for any traveler.

• Visit the official website and look for the "BinterMás" section
• Complete the online registration form with your personal details
• Receive your digital BinterMás Green card immediately via email or the app
• Add your new membership number to all future bookings to start earning

Service Classes and Cabin Configuration

Binter Canarias prides itself on offering a premium travel experience to every passenger, regardless of where they sit. Unlike traditional carriers that segregate cabins with curtains and dividers, Binter operates a simplified, high-quality single-class configuration across its fleet. However, the level of comfort provided often rivals the premium economy products of larger international airlines.

While there is no dedicated Business or First Class cabin in terms of physical seating, travelers can opt for flexible fares that include "Business-class style" perks on the ground. These benefits typically include complimentary access to VIP lounges at airports like Las Palmas and Santa Cruz de Tenerife, priority boarding, and fast-track security clearance, ensuring a seamless and stress-free journey.

Seat Comfort and Fleet Features

The airline's fleet is designed specifically for the routes it serves, ensuring maximum comfort whether you are on a 30-minute island hop or a 3-hour international flight.

• Embraer E195-E2: Used for longer routes to the mainland and Africa, this modern jet is a favorite among passengers. It features a 2-2 seating configuration, meaning no middle seats for anyone. Every passenger enjoys either a window or an aisle seat. The cabin is spacious, quiet, and offers generous legroom (31 inches), making flights to destinations like Madrid or Valencia exceptionally comfortable.
• ATR 72-600: The workhorse for inter-island connections, this turboprop aircraft also features a 2-2 layout. While the cabin is more compact, the leather seats are slim and ergonomic, providing adequate space for short hops between islands such as traveling from Tenerife to La Palma or El Hierro.

Complimentary In-Flight Dining

One of the standout features of flying with Binter is its commitment to hospitality. In an era where most airlines charge for even a glass of water, Binter continues to offer a complimentary in-flight service on all its routes.

On inter-island flights, passengers are typically treated to water and a signature chocolate wafer ("chocolatina") or a similar snack. On longer national and international flights, such as those to Palma or Dakar, the service is upgraded to the "Binter Aperitif." This includes a box with fresh gourmet snacks—often featuring local Canarian products like cheese, crackers, and spreads—along with a selection of soft drinks, juices, beer, or wine, all included in the ticket price.

Entertainment and Connectivity

To keep passengers entertained on longer journeys, Binter offers an onboard entertainment platform accessible via personal devices. By connecting to the airline's internal Wi-Fi network (available on the Embraer fleet), travelers can access a wide range of digital content:

• Movies and TV Shows: A selection of films and series to watch on your smartphone or tablet.
• Press and Magazines: Digital access to major national and international newspapers.
• Music and Games: Options to relax or pass the time during the flight.
• Flight Map: Real-time tracking of your journey's progress.

While the ATR aircraft used for short inter-island hops do not typically feature this streaming system, the flights are short enough that the stunning aerial views of the archipelago usually provide ample entertainment. Additionally, the airline provides a complimentary in-flight magazine, NT, which showcases travel tips and culture from the Canary Islands and its destinations.

Special Services and Assistance

Binter is dedicated to making air travel accessible and convenient for all passengers, offering a range of special services tailored to specific needs.

Families and Children: The airline is family-friendly, offering special assistance for parents traveling with infants. Unaccompanied Minors (UM) service is available for children between ages 5 and 11 traveling alone, where staff supervise the child from check-in until they are handed over to the designated guardian at the destination.

Passengers with Reduced Mobility (PRM): Comprehensive assistance is available for passengers with disabilities or reduced mobility. This includes help with boarding and disembarking, as well as assistance navigating the airport. It is strongly recommended to request these services at least 48 hours in advance to ensure the necessary resources are prepared at airports like Funchal or the hub in Tenerife.

Popular Destinations and Routes

Binter Canarias maintains an extensive route network that serves as the lifeline of the Canary Islands, offering high-frequency connections between the islands and key destinations in Europe and Africa. Operating primarily from its hubs in Santa Cruz de Tenerife and Las Palmas, the airline ensures seamless travel for both locals and tourists. The following table details the most popular routes operated by the carrier, showcasing its vital role in regional connectivity.

Planning a trip with Binter Canarias is the first step towards a seamless island-hopping experience or a comfortable journey to the mainland. To help you prepare for your flight, here are some practical tips for booking and managing your travel arrangements effectively.

Booking at the right time is crucial for securing the best fares. While inter-island flights are frequent, prices can increase significantly as the departure date approaches. It is generally advisable to book at least 3 to 4 weeks in advance to find lower rates. Keep an eye out for seasonal promotions, as the airline occasionally offers special deals for routes connecting their hub in Santa Cruz de Tenerife with other destinations.

To ensure a smooth start to your journey, take advantage of the online check-in service. This feature allows you to obtain your boarding pass from the comfort of your home or hotel, usually opening several days before departure for domestic flights and 24 hours prior for international routes. This is particularly useful if you are travelling with hand luggage only, as it allows you to head straight to security upon arrival at the airport.

When it comes to seat selection, consider the unique geography of the region. Flights across the Canary Islands offer spectacular aerial views of volcanic landscapes, coastlines, and the Atlantic Ocean. If you enjoy scenic vistas, prioritizing a window seat during the booking process or check-in is highly recommended.

For added convenience, download the Binter mobile app. This digital tool serves as your personal travel assistant, enabling you to store your boarding passes, receive real-time flight status notifications, and manage your booking details on the go. Finally, always consider purchasing travel insurance when booking. It provides essential peace of mind by covering unexpected events such as trip cancellations or lost baggage, allowing you to relax and focus on your travels.

Foundations and Early Years

The story of Binter Canarias begins on March 26, 1989, when the airline took to the skies for the very first time. Originally founded as a subsidiary of the Spanish flag carrier Iberia, its primary mission was to guarantee reliable air transport between the islands of the Canarian archipelago. In its initial years, the airline operated a modest fleet consisting of CASA CN-235 aircraft, focusing strictly on inter-island connectivity. This service quickly became a lifeline for residents, transforming travel times between islands like Gran Canaria and Tenerife from lengthy ferry rides into short, convenient flights.

A New Era of Independence

A pivotal moment in the airline's history occurred in 2002, marking the beginning of its transformation into a 100% Canarian-owned entity. A group of local investors, organizing under Hesperia Inversiones Aéreas, acquired the airline from Iberia. This acquisition was more than just a change in ownership; it signaled a strategic shift towards serving the specific needs of the Canary Islands with greater autonomy. Under this new local management, Binter began to modernize its image, streamline operations, and lay the groundwork for ambitious expansion plans that would eventually take it beyond the archipelago.

Fleet Evolution and Modernization

The development of Binter is closely tied to the evolution of its fleet. In the late 1990s and early 2000s, the airline began replacing its older aircraft with the ATR 72 series, a turboprop plane perfectly, suited for the short runways and variable winds of the islands. This transition improved efficiency and passenger comfort significantly.

A major milestone in the airline's recent history was the introduction of the Embraer E195-E2 jet aircraft. Binter became the first European airline to operate this state-of-the-art model, known for its quiet engines and fuel efficiency. The arrival of these jets allowed the carrier to expand its range considerably without sacrificing its commitment to sustainability. Today, the fleet is a mix of agile ATRs for island hopping and sleek Embraers for longer hauls.

Strategic Expansion and New Horizons

While its heart remains in the Canary Islands, Binter has successfully expanded its network to include international and continental routes. In 2005, the airline launched its first international flights, connecting the islands with Funchal in Madeira and various cities in West Africa, such as Dakar. These routes were established to foster cultural and commercial exchange between the archipelagos and the African continent.

More recently, the airline embarked on a significant expansion into mainland Spain. Leveraging the range of its new Embraer fleet, Binter began offering direct connections to major cities including Madrid, Palma, and Valencia. This move broke the historical dependency on other carriers for mainland travel, providing Canarians and tourists with a high-quality, direct alternative.

Corporate Growth and Recognition

Throughout its decades of operation, the company has grown through strategic acquisitions and the integration of subsidiary operators like NAYSA (Navegación y Servicios Aéreos Canarios) and Canair, ensuring operational flexibility. This robust structure has earned Binter numerous accolades, including multiple awards from the European Regions Airline Association (ERA) for being the best regional airline in Europe. Today, it stands as a symbol of Canarian pride and a key player in European regional aviation.