China Southern

As the largest airline in Asia by fleet size and passenger volume, China Southern Airlines stands as a colossus in the global aviation industry. Headquartered in the bustling metropolis of Guangzhou, the carrier operates a vast network that bridges East and West, offering travelers a seamless "Canton Route" to destinations across the globe. With its iconic red kapok flower logo adorning the tail, the airline is synonymous with warm hospitality and efficient connectivity, particularly for passengers traveling between the Middle East, China, and beyond.

China Southern operates one of the most modern and technologically advanced fleets in the world, comprising more than 850 passenger and cargo transport aircraft. The fleet features a mix of Boeing and Airbus aircraft, including the Boeing 787 Dreamliner and the Airbus A350, designed to provide maximum comfort on long-haul journeys. This massive capacity allows the airline to maintain high-frequency schedules and reliable service across its extensive network.

The airline has established a robust network that is particularly beneficial for travelers in the United Arab Emirates. From Dubai, China Southern provides direct connectivity to major Chinese economic and cultural centers. Passengers can fly directly to the main hub in Guangzhou, the tech hub of Shenzhen, the historic city of Wuhan, and the western gateway of Urumqi. These routes facilitate convenient transfers to destinations throughout Asia, Oceania, and North America.

Safety is the core value of China Southern Airlines. The carrier has maintained outstanding safety records, earning the prestigious "Diamond Flight Safety Award" from the Civil Aviation Administration of China (CAAC) for upholding the highest standards over millions of flight hours. Dedicated to a "Customer First" philosophy, the airline continually upgrades its in-flight entertainment, catering, and cabin comfort to ensure a pleasant journey for all passengers.

Contact Information

For travelers in the United Arab Emirates, China Southern Airlines maintains a local presence to assist with reservations, ticketing, and flight inquiries. Whether you are departing from Dubai or managing an existing booking, you can reach the airline through their local office, global service hotlines, or digital channels.

Official Website
For the most up-to-date flight schedules and online management, visit the official English website:
https://www.csair.com/en/

Customer Support Channels

• UAE Customer Service (Dubai): +971 4 295 1188
• Global Service Hotline (24/7): +86 400 869 5539 (Select option 1 for English service)
• Email Support: flychinasouthern@csair.com (General Inquiries)
• Mobile App: Available as "China Southern Airlines" on the App Store and Google Play for managing bookings on the go.

Social Media

Stay connected for the latest updates and travel news through their official social media profiles:

• Facebook: CSN.ChinaSouthernAirlines
• Twitter (X): @CSAIRGlobal
• Instagram: @chinasouthernairlines_na
• LinkedIn: China Southern Airlines

Local Offices in the UAE

Dubai City Office
For in-person assistance regarding ticketing and sales, the airline operates an office in the Deira district.
Address: Sapphire Tower, Office No. 303, Port Saeed, Deira, Dubai, United Arab Emirates.
Operating Hours: Monday to Friday, 09:00 AM – 06:00 PM (Closed on Saturdays, Sundays, and Public Holidays).

Airport Desk
Location: Dubai International Airport (DXB), Terminal 1.
Note: Airport counters generally open 3 hours prior to scheduled flight departures for check-in and immediate assistance.

Please note that contact details and operating hours are subject to change. It is recommended to check the official website or contact the global hotline for the most current information before visiting local offices.

Baggage Allowances and Policies

China Southern Airlines applies a "Piece Concept" for baggage on international routes, including flights connecting the Middle East to China. Understanding these rules ensures a smooth check-in process at Dubai International Airport and hassle-free transfers upon arrival in Guangzhou or other destinations. Policies may vary based on your specific ticket class and frequent flyer status.

Carry-on Baggage

Passengers are permitted to bring cabin baggage on board, subject to strict weight and size limitations to ensure safety and comfort.

• Economy and Premium Economy Class: Typically allowed 1 piece weighing no more than 8 kg (17 lbs).
• Business and First Class: Generally allowed 2 pieces, with each piece weighing no more than 8 kg.
• Dimensions: The sum of the three dimensions (length + width + height) of each piece must not exceed 115 cm (approx. 45 inches).

In addition to the standard allowance, passengers may carry small personal items such as a laptop bag, handbag, or briefcase, provided they fit under the seat in front of you.

Checked Baggage Limits

For international flights between the UAE and China, the checked baggage allowance is generous, accommodating the needs of long-haul travelers.

• Economy Class: Passengers are usually entitled to 2 pieces, each weighing up to 23 kg (50 lbs).
• Premium Economy Class: typically includes 2 pieces, each weighing up to 23 kg (50 lbs).
• Business Class: The allowance increases to 2 pieces, with a higher weight limit of 32 kg (70 lbs) per piece.
• First Class: Passengers enjoy the maximum allowance of 3 pieces, each weighing up to 32 kg (70 lbs).

The total dimensions (L + W + H) of each checked bag should not exceed 158 cm (62 inches). Bags exceeding these limits may incur oversize fees.

Excess Baggage and Special Items

If you plan to travel with more luggage than your free allowance permits, excess baggage fees will apply. These are calculated based on the number of extra pieces, weight, or size. It is highly recommended to purchase extra baggage allowance online in advance, as rates at the airport are typically higher.

Sports Equipment and Musical Instruments:
Items such as golf bags, bicycles, or skis can often be included as part of your free checked baggage allowance if they meet size and weight restrictions. Larger musical instruments like cellos may require purchasing an extra seat (Cabin Seat Baggage) or must be checked as special cargo. Always contact the airline at least 48 hours before departure to reserve space for bulky items.

Restricted and Prohibited Items

China Southern enforces strict safety regulations, particularly regarding batteries and flammable items. Please pay close attention to the following rules to avoid confiscation of your belongings:

• Lithium Batteries and Power Banks: These must ONLY be carried in your carry-on baggage. They are strictly prohibited in checked luggage. Power banks must clearly show their capacity (Wh) and generally must not exceed 100Wh (up to 160Wh requires airline approval). Power banks without clear labeling will be confiscated.
• Lighters and Matches: According to Civil Aviation Administration of China (CAAC) regulations, lighters and matches are strictly forbidden in both carry-on and checked baggage. Do not pack them.
• Liquids, Aerosols, and Gels (LAGs): In carry-on bags, these must be in containers of 100ml or less, placed in a transparent re-sealable plastic bag.

Tips for Packing Efficiently

To ensure a seamless journey to Shenzhen, Wuhan, or beyond, consider these packing tips:

• Label Everything: Attach a durable luggage tag with your name, phone number, and email address to every bag. Placing a copy of your itinerary inside the bag is also a smart backup.
• Check Your Power Bank: Before you fly, verify that your portable charger has a visible specification label. If the label is worn off, it may not be allowed through security in China.
• Weigh Before You Go: Use a portable luggage scale to ensure your bags are within the 23kg or 32kg limits to avoid repacking at the check-in counter.
• Lock It: Use TSA-approved locks to secure your checked bags, allowing security personnel to inspect them without damage if necessary.

Traveling with Pets

China Southern Airlines understands that pets are part of the family and offers services to transport cats, dogs, and service animals safely. While the airline facilitates pet travel on many routes, including flights from Dubai to China, policies are strict regarding entry requirements and temperature limitations to ensure the animal's well-being.

Transport Options

In Cabin (Carry-on)
Generally, China Southern restricts in-cabin travel to service animals (such as guide dogs) on international routes. However, on select flights or for specific exceptions, small pets may be permitted subject to prior approval.

• Carrier Dimensions: The soft-sided carrier must typically not exceed 40×30×20 cm to fit under the seat.
• Weight Limit: The total weight of the pet and carrier must usually not exceed 8 kg (approx. 17 lbs).
• Allowed Pets: Domesticated dogs and cats only.
• Restrictions: One pet per carrier, and typically one pet per passenger.

In Cargo Hold (Checked Baggage)
Most pets traveling with passengers on flights to destinations like Guangzhou or Shenzhen will travel in the ventilated, temperature-controlled cargo hold as checked baggage (AVIH).

• Container Requirements: Must be a rigid, IATA-compliant crate (fiberglass, metal, or hard plastic) with a solid floor and secure locking mechanism. Wire cages are not permitted.
• Size and Weight: The maximum weight (animal + crate) generally must not exceed 32 kg. The crate must allow the animal to stand, turn around, and lie down comfortably.
• Temperature Restrictions: Pets will not be accepted if the temperature at the departure, transfer, or arrival airport is below -12°C (10°F) or above 30°C (86°F).
• Documentation: A "Small Animal Transportation Application" must be submitted at least 72 hours before departure.

As Cargo (Freight)
For animals that exceed the weight limits for checked baggage or are traveling unaccompanied, they must be transported as cargo.

• When Required: For large animals, crates exceeding standard baggage dimensions, or when traveling to countries with specific cargo-only entry requirements.
• Special Requirements: Professional freight forwarders are often needed to handle the booking and customs clearance.
• Booking: Must be arranged through the China Southern Cargo department well in advance of the flight date.

Required Documentation

Traveling internationally with pets involves complex paperwork. Failure to present these documents at Dubai International Airport may result in denied boarding.

• Veterinary Passport: Official identification for the animal.
• Health Certificate: A valid Animal Health Certificate issued by a government-authorized veterinarian, typically within 14 days of travel.
• Vaccination Records: Proof of valid rabies vaccination (administered at least 30 days but not more than 12 months prior to travel) and other species-specific shots.
• International Certificates: Entry permits or quarantine certificates required by the Chinese customs authorities (China often requires a microchip and specific rabies antibody titer tests to avoid mandatory 30-day quarantine).

Service Costs

Pet transport is not included in the free baggage allowance and is charged as special excess baggage.

• In-cabin fee: Charged based on route, typically calculated as a fixed fee or excess baggage weight.
• Cargo hold fee: Usually calculated based on the total weight (pet + crate) multiplied by the excess baggage rate (often 1.5% of the full economy fare per kg, though fixed rates may apply).
• Note: Prices vary significantly by route and are subject to currency fluctuation.

Preparation Tips

• Carrier Acclimatization: Let your pet get used to the crate weeks before the flight to reduce anxiety.
• Feeding: Feed your pet a light meal about 4-6 hours before departure; do not feed them right before flying to avoid air sickness. Water should be available.
• Comfort Items: Place an absorbent pad at the bottom of the crate. Avoid putting toys or loose items inside that could be a choking hazard.

Restrictions

China Southern enforces strict safety rules regarding specific animal types.

• Prohibited Breeds: Brachycephalic (snub-nosed) cats and dogs (e.g., Pugs, Bulldogs, Persian cats) are strictly prohibited in the cargo hold due to respiratory risks at high altitudes.
• Prohibited Animals: Aggressive breeds, pregnant females, and nursing mothers are not accepted.
• Exceptions: Service dogs (Seeing Eye dogs, Hearing dogs) accompanying disabled passengers may travel in the cabin free of charge with appropriate documentation.

Important: Pet travel regulations, especially regarding entry into China (quarantine rules) and airline acceptance policies, can change frequently. It is critical to contact China Southern Airlines directly and consult with the Chinese consulate or a pet relocation expert before booking your ticket.

Sky Pearl Club Loyalty Program

The Sky Pearl Club is the official frequent flyer program of China Southern Airlines, designed to reward loyal passengers with exclusive privileges and travel flexibility. As one of the largest loyalty programs in China, it allows travelers to earn mileage not only on China Southern flights but also through a wide network of global partners, making every journey from Dubai to Guangzhou count towards your next adventure.

Membership Tiers and Benefits

The program consists of four distinct levels, with elite status offering increasing degrees of comfort and convenience:

• Sky Pearl Member (Base): The entry-level tier offers immediate access to member-exclusive ticket fares, the ability to accumulate mileage, and digital account management.
• Sky Pearl Silver: Achieved after earning sufficient qualifying miles or segments, this tier provides 15% bonus mileage on flights, priority check-in, priority boarding, and extra free baggage allowance.
• Sky Pearl Gold: Gold members enjoy premium benefits such as access to Sky Pearl VIP Lounges (even when flying Economy), 30% bonus mileage, priority baggage handling, and guaranteed seat availability on fully booked flights up to 48 hours before departure.
• Sky Pearl Platinum: The highest tier offers top-level privileges, including a 50% mileage bonus, higher priority for upgrades, concierge services, and guaranteed seat availability up to 24 hours before departure.

Earning Miles

Members can accumulate kilometers rapidly through various channels, ensuring that rewards are always within reach:

• Flights: Earn Base Flight Mileage and Elite Bonus Mileage based on the distance flown and the booking class on China Southern Airlines and its partner carriers.
• Partner Airlines: Accumulate miles when flying with codeshare partners and cooperating airlines on eligible routes.
• Non-Airline Partners: Earn points through stays at partner hotels, car rentals, and by using co-branded credit cards for everyday purchases.

Redeeming Miles

The Sky Pearl Club offers flexible redemption options, allowing members to use their balance for travel and lifestyle rewards:

• Award Tickets: Redeem miles for free flights on China Southern and partner airlines to destinations like Shenzhen, Wuhan, and Urumqi.
• Cabin Upgrades: Use miles to upgrade from Economy to Business or First Class for a more comfortable journey.
• Online Mall: Exchange miles for a wide variety of non-flight rewards, including electronics, travel gear, and gift cards through the Sky Pearl online store.
• Value-Added Services: Miles can also be used to purchase extra baggage allowance or access lounges.

Airline Partners

While China Southern Airlines is no longer a member of the SkyTeam alliance, it has established a robust network of bilateral partnerships to extend its global reach. Members can enjoy reciprocal benefits and earning opportunities with major international carriers, including:

• Key Partners: American Airlines, British Airways, Qatar Airways, Japan Airlines, and several others.
• These partnerships ensure seamless connectivity and shared privileges on specific routes connecting the Middle East, Europe, and the Americas to China.

How to Join

Joining the Sky Pearl Club is free and instant. Travelers can enroll by visiting the official China Southern website, downloading the airline's mobile app, or registering via their official WeChat account. Digital membership cards are available immediately upon registration, allowing you to start earning miles on your very next flight.

Services and Onboard Experience

Flying with China Southern Airlines offers a blend of traditional Chinese hospitality and modern aviation comfort. Whether you are embarking on a long-haul journey from Dubai to the bustling hub of Guangzhou or connecting to other major cities, the airline ensures a pleasant experience tailored to the needs of diverse travelers. The cabin service is designed to make the flight relaxing, featuring distinct classes of travel, refined catering, and thoughtful amenities.

Cabin Classes and Seating

First Class
For those seeking the pinnacle of privacy and luxury, First Class on select wide-body aircraft offers an exclusive sanctuary. Passengers can relax in private "Platinum" suites that convert into fully flat beds, ensuring a restful sleep. The service includes premium bedding, designer amenity kits, and personalized attention from the cabin crew.

Business Class
Business Class is designed for efficiency and relaxation. Most international flights feature seats that recline into a 180-degree fully flat bed, often arranged in a 1-2-1 configuration to guarantee direct aisle access for every passenger. With built-in power outlets, USB ports, and ample storage space, travelers can easily work or rest before arriving in Shenzhen or other destinations.

Premium Economy and Economy Class
China Southern is renowned for its Premium Economy cabin, which offers significantly more legroom (up to 37 inches) compared to standard Economy, along with wider seats and enhanced recline. The standard Economy Class features ergonomically designed seats with adjustable headrests and articulated seat bottoms to maximize comfort on longer flights. Economy passengers also receive complimentary blankets and pillows.

In-Flight Entertainment and Connectivity

The airline's state-of-the-art in-flight entertainment system ensures there is never a dull moment. Each seat in every class is equipped with a personal screen offering Audio and Video on Demand (AVOD). The rich content library includes:

• Movies: A wide selection of Hollywood blockbusters, classic Chinese cinema, and international films.
• TV & Audio: Popular TV series, documentaries, and a diverse music collection.
• Connectivity: Select aircraft are equipped with in-flight Wi-Fi services, allowing passengers to stay connected with family or colleagues (availability depends on the specific aircraft and route).

Dining: A Taste of Canton

As an airline headquartered in a city famous for its cuisine, China Southern takes pride in its "Air Cellar" and "Air Teahouse" concepts. Passengers traveling to Wuhan or Urumqi can expect a culinary journey before they even land.

• Gourmet Meals: The menu features a mix of authentic Chinese dishes—specifically highlighting Cantonese specialties like dim sum and noodle soups—alongside Western favorites.
• Beverages: The beverage service includes a selection of fine wines and spirits. A highlight is the traditional Chinese tea ceremony offered in premium cabins, showcasing the country's rich tea culture.
• Special Dietary Needs: The airline accommodates various dietary requirements, including Halal, vegetarian, diabetic, and children's meals. These must be requested at least 24 hours prior to departure.

Special Services

China Southern is committed to making air travel accessible and convenient for all passengers. A range of special assistance services is available to ensure a smooth journey:

• Families with Children: Bassinets are available for infants on international flights but must be booked in advance due to limited availability. The in-flight entertainment system also features a dedicated "Kids' Corner."
• Unaccompanied Minors: The airline provides a supervised travel service for children aged 5 to 11 traveling alone, ensuring their safety from check-in to handover at the destination.
• Passengers with Reduced Mobility: Wheelchair assistance and special care services are available at airports and onboard. Passengers requiring these services should contact the airline during the booking process to arrange necessary support.

Route Network and Destinations

China Southern Airlines operates a strategic network connecting the Middle East to its primary hub in Guangzhou. This route structure offers passengers in the UAE convenient access to key economic and cultural centers in China, facilitating seamless travel for both business and leisure purposes.

Securing the best fares with China Southern often requires planning ahead. Generally, booking your tickets at least 3 to 4 weeks prior to departure can help you find more competitive prices. This is particularly true for high-demand routes connecting Dubai to major hubs like Guangzhou or Shenzhen. Avoiding peak travel seasons and holidays can also lead to significant savings on your journey.

To stay updated on the latest promotions, consider subscribing to the airline's newsletter or checking their official website regularly. Signing up for the frequent flyer program can also unlock exclusive offers and mileage accumulation. If you are flexible with your travel dates, use the fare calendar feature often found on booking platforms to spot the cheapest days to fly to destinations such as Wuhan or Urumqi.

Streamline your airport experience by utilizing the online check-in service. This feature typically opens 24 hours before the scheduled departure, allowing you to confirm your presence and choose your seat from the comfort of your home or office. Downloading the China Southern mobile app is highly recommended; it provides a convenient way to manage your itinerary, access digital boarding passes, and receive real-time flight status updates directly on your phone.

When selecting seats, early action ensures a wider range of choices, whether you prefer a window view or an aisle seat for easier mobility. For long-haul flights, consider checking availability for seats with extra legroom for added comfort. Finally, investing in comprehensive travel insurance is a wise decision. It offers peace of mind by covering potential travel disruptions, medical emergencies, or baggage issues that might arise during your trip.

History and Development

The story of China Southern Airlines began in 1988, following the decentralization of the Civil Aviation Administration of China (CAAC). Born from this restructuring, the airline was established with its headquarters in Guangzhou, positioning itself early on as a key player in the country's burgeoning aviation sector. From its inception, the carrier focused on building a robust domestic network while gradually setting its sights on the international market.

A defining milestone in the company's history occurred in the early 2000s, during a major consolidation of the Chinese aviation industry. In 2003, China Southern completed a significant merger with China Northern Airlines and Xinjiang Airlines. This strategic move not only solidified its position as Asia's largest airline by fleet size but also expanded its operational footprint to include a crucial northwestern hub in Urumqi, linking China more effectively with Central and West Asia.

Throughout its development, the airline has been a pioneer in fleet modernization. It was the first carrier in China to operate the Airbus A380 superjumbo and the first to fly the Boeing 777 across the Pacific Ocean on non-stop commercial routes. Today, its fleet evolution continues with the induction of advanced, fuel-efficient aircraft like the Boeing 787 Dreamliner and the Airbus A350, ensuring a quieter and more comfortable experience for long-haul passengers.

One of the airline's most successful strategic initiatives has been the development of the "Canton Route." By leveraging its main hub, the airline created a vital air bridge connecting Europe, the Middle East, and Oceania to China. This expansion included the launch of key routes from Dubai, providing travelers in the UAE with seamless direct access not only to the commercial powerhouse of Shenzhen but also to the historic cultural center of Wuhan.

In recent years, China Southern has embraced a new era of independence and innovation. After departing the SkyTeam alliance, the airline has focused on forging strong bilateral partnerships with major global carriers to offer more flexible travel options. Simultaneously, it has invested heavily in digital transformation and green flight technologies, striving to make air travel smarter and more environmentally sustainable for the future.