Saudi Arabian Airlines

Experience the warmth of traditional Arabian hospitality combined with modern aviation excellence when you fly with Saudi Arabian Airlines, commonly known as Saudia. As the national flag carrier of the Kingdom, this airline serves as a vital bridge connecting the Middle East to the rest of the globe with a deep commitment to passenger comfort. Whether you are traveling for business, pilgrimage, or leisure, Saudia offers a refined journey that honors its rich heritage while embracing the future of travel.

A Legacy of Excellence
Founded in 1945 with a single DC-3 aircraft gifted by U.S. President Franklin D. Roosevelt to King Abdul Aziz, Saudi Arabian Airlines has grown into one of the largest and most modern airlines in the region. Throughout its history, the carrier has played a pivotal role in the development of the Kingdom's aviation sector. Today, it is a member of the prestigious SkyTeam alliance, further expanding its reach and connectivity for global travelers.

Key Markets and Connectivity
Saudia operates an extensive network covering the Middle East, Africa, Asia, Europe, and North America. For travelers in the region, the airline provides essential connections between neighbors. There are frequent and convenient flights from Dubai and Abu Dhabi to major Saudi cities, including the capital, Riyadh. This strong regional network supports both the bustling business sector and the tourism industry, making travel seamless across the Arabian Peninsula.

Modern Fleet and Onboard Experience
The airline boasts a young and environmentally efficient fleet featuring the latest aircraft, such as the Boeing 787 Dreamliner, Boeing 777-300ER, and Airbus A320 and A330 families. Passengers can expect spacious seating, state-of-the-art entertainment systems, and gourmet cuisine. Staying true to its cultural roots, Saudia does not serve alcoholic beverages and provides a designated prayer area on board many of its long-haul flights, ensuring a comfortable environment for all guests.

Awards and Safety
Safety and service quality are paramount at Saudi Arabian Airlines. The carrier has received numerous accolades, including the "World's Most Improved Airline" award from Skytrax on multiple occasions, reflecting its continuous dedication to enhancing the passenger experience. With a rigorous maintenance program and adherence to the highest international safety standards, travelers can fly with confidence and peace of mind.

Travelers in the United Arab Emirates can easily connect with Saudi Arabian Airlines for reservations, flight changes, or general inquiries. The airline maintains a strong presence in the region, offering dedicated customer support channels and local access points in major cities like Dubai and Abu Dhabi to ensure a smooth travel experience.

Official Website
For the most comprehensive services, including booking management and online check-in, visit the official website. It automatically detects your region to provide relevant offers and information.
URL: www.saudia.com

Key Contact Details

• Customer Service (UAE): +971 4 248 5777 (Landline)
• Global Guest Care Center: +966 9200 22222
• WhatsApp Support: +966 9200 22222 (Available for general queries)
• Mobile App: Saudia (Available on the App Store, Google Play, and AppGallery)

Social Media Channels
Stay updated with the latest news, offers, and service announcements through verified social media accounts:

• Facebook: Saudi Arabian Airlines
• X (Twitter): @Saudi_Airlines
• Instagram: @saudi_airlines
• LinkedIn: Saudi Arabian Airlines

Local Offices in the United Arab Emirates
If you require in-person assistance, Saudia operates both city ticketing offices and airport counters. Please note that city offices may have specific operating hours.

• Dubai:
  • City Office: Located near the Deira Clock Tower.
  • Airport Desk: Dubai International Airport (DXB), Terminal 1, Departure Hall.
• Abu Dhabi:
  • City Office: Al Bader Tower.
  • Airport Desk: Abu Dhabi International Airport (AUH), Terminal A.

24/7 Support
For urgent matters outside of local business hours, the airline's main contact center in Saudi Arabia operates 24 hours a day, 7 days a week. Passengers can call +966 9200 22222 for immediate assistance with existing bookings or flight disruptions.

Understanding the baggage allowance is a crucial part of planning your trip, especially when flying with Saudi Arabian Airlines. Whether you are traveling for business from Abu Dhabi or heading for a pilgrimage via Jeddah, Saudia offers generous baggage policies designed to accommodate the needs of its diverse passengers. Being aware of these rules beforehand ensures a smooth check-in process and avoids unexpected fees.

Carry-on Baggage Allowance
Your cabin baggage allowance depends on the class of service you have booked. Saudia ensures that essential items are always within reach during your flight.

• Guest Class (Economy): Passengers are typically allowed one piece of carry-on luggage weighing up to 7 kg (15 lbs). The dimensions should not exceed 56 x 45 x 25 cm.
• Business and First Class: Travelers in premium cabins enjoy a higher allowance. You are generally permitted one bag (up to 12 kg) plus one briefcase or handbag (up to 9 kg).
• Personal Items: In addition to the standard carry-on, passengers in all classes may bring personal items such as a coat, umbrella, binoculars, or a small camera.

Checked Baggage Limits
Saudi Arabian Airlines provides one of the most competitive checked baggage policies in the region, perfect for those shopping in Dubai before heading to the Kingdom. However, allowances can vary based on your ticket fare family (Saver, Basic, or Flex) and your destination.

• Guest Class (Economy): Depending on the specific fare rules, passengers are usually entitled to either one piece or two pieces of luggage, each weighing up to 23 kg (50 lbs).
• Business and First Class: Premium passengers typically enjoy an allowance of two pieces, with a generous weight limit of up to 32 kg (70 lbs) per bag.
• SkyTeam Members: Elite and Elite Plus members of the SkyTeam alliance may be eligible for additional baggage allowances regardless of their travel class.

Excess Baggage Fees
If your luggage exceeds the standard weight or piece limit, excess baggage fees will apply. These charges vary based on the route and the amount of extra weight. It is significantly cheaper to purchase extra baggage allowance online through the Saudia website or mobile app prior to your departure rather than paying at the airport counter. Bags weighing more than 32 kg are generally not accepted as checked luggage due to health and safety regulations for baggage handlers and must be shipped as cargo.

Special Baggage and Zamzam Water
Saudia accommodates various types of special baggage, including sports equipment (such as golf bags or diving gear) and musical instruments. These items generally count towards your free baggage allowance if they fall within the standard dimensions and weight limits. If they exceed these limits, special handling fees apply.

For many travelers flying from the Kingdom, bringing back Zamzam water is a priority. Saudia allows passengers to carry one 5-liter bottle of Zamzam water as free checked baggage, separate from the standard allowance, provided it is largely packaged in the airline's compliant plastic wrapping. This benefit is typically available for flights departing from pilgrimage hubs like Jeddah and Medina.

Restricted and Prohibited Items
To ensure safety and compliance with local laws, certain items are strictly prohibited in both carry-on and checked baggage. Please be mindful of the regulations in Saudi Arabia.

• Alcohol and Narcotics: Bringing alcohol or narcotics into Saudi Arabia is strictly forbidden and illegal.
• Hazardous Materials: Items such as explosives, flammable liquids, compressed gases, and toxic substances are prohibited.
• Lithium Batteries: Spare lithium batteries and power banks must be packed in carry-on luggage only and are not permitted in checked bags.
• Restricted Goods: Materials considered offensive or inconsistent with local religious and moral values may be confiscated upon arrival in cities like Riyadh.

Tips for Packing Efficiently
Maximize your allowance and minimize stress with these simple packing tips:

• Weigh Before You Go: Use a portable luggage scale to check your bag's weight before leaving home to avoid repacking at the airport.
• Label Your Bags: Attach a sturdy luggage tag with your name, phone number, and email address. Placing a copy of your contact details inside the bag is also a smart backup.
• Secure Fragile Items: Wrap perfumes and breakables in soft clothing and place them in the center of your checked bag for maximum protection.
• Keep Valuables Close: Always pack medication, travel documents, electronics, and jewelry in your carry-on bag, never in checked luggage.

Pet Travel Policy

Traveling with pets on Saudi Arabian Airlines requires careful planning to ensure a safe and compliant journey for your animal companions. The airline has specific regulations that accommodate hunting falcons and service animals in the cabin, while most household pets typically travel in the temperature-controlled cargo hold. Passengers flying from United Arab Emirates are encouraged to review these rules early, as policies may vary based on the destination and aircraft type.

Transport Options

In Cabin (Carry-on)
Transporting animals in the passenger cabin is generally restricted to specific categories, such as hunting falcons and service dogs, though small household pets may be permitted on select flights.

• Carrier Dimensions: Must not exceed 52 x 40 x 25 cm (L x W x H) to fit under the seat.
• Maximum Weight: typically 5 kg (11 lbs) for the pet and carrier combined.
• Allowed Pet Types: Primarily hunting falcons and guide dogs for the visually impaired; small domestic cats may be allowed on certain routes.
• Breed Restrictions: Aggressive or dangerous breeds are not permitted in the cabin.
• Limit per Passenger: Usually limited to one pet container per passenger.

In Cargo Hold (Checked Baggage)
Cats, dogs, and birds that do not meet cabin criteria can often travel as checked baggage on flights to cities like Jeddah and Riyadh.

• Container Requirements: rigid, leak-proof, IATA-compliant crates with proper ventilation and secure locking mechanisms.
• Weight and Size Limits: The crate must allow the animal to stand, turn, and lie down naturally; weight limits depend on the aircraft.
• Temperature Restrictions: Animals may not be accepted if extreme heat or cold is forecast at departure, transit, or arrival airports.
• Required Documentation: Health certificates and indemnity forms must be attached to the crate.

As Cargo (For Large Animals)
For very large animals, unaccompanied pets, or when traveling to countries with strict import regulations, shipping via air cargo is necessary.

• When Required: If the combined weight of the pet and crate exceeds checked baggage limits (often over 32 kg).
• Special Requirements: Requires booking through the cargo department and may involve a customs broker.
• Booking Procedure: Arrangements should be made well in advance separate from your passenger ticket.

Required Documentation

To ensure smooth entry, especially for international travel from Dubai or Abu Dhabi, the following documents are essential:

• Veterinary Passport: A valid record identifying the animal.
• Health Certificate: Issued by a veterinarian typically within 10 days of travel.
• Vaccination Records: Proof of valid rabies vaccination and other breed-specific shots.
• International Certificates: Import/export permits required by the destination country's authorities.

Service Costs

Fees for pet travel are separate from your baggage allowance and depend on the method of transport and total weight.

• In-cabin Fee: Charges generally start around USD 50-150 depending on the route.
• Cargo Hold Fee: Calculated based on weight and size, often ranging from USD 150 upwards.
• Note: Prices are subject to change and vary significantly by route and destination.

Preparation Tips

Preparing your pet beforehand can significantly reduce travel stress and ensure safety.

• Carrier Requirements: Ensure the crate is IATA-approved and familiarize your pet with it weeks before the flight.
• Feeding: Feed your pet a light meal about 4 hours before departure to prevent motion sickness; provide water.
• Stress Reduction: Place a familiar blanket or toy inside the crate; avoid sedation unless prescribed by a vet.

Restrictions

Saudi Arabian Airlines enforces strict safety protocols regarding the types of animals allowed on board.

• Prohibited Breeds: Snub-nosed (brachycephalic) cats and dogs are often restricted due to breathing risks.
• Prohibited Animals: Rodents, reptiles, and aggressive dog breeds are generally not accepted.
• Exceptions: Trained service animals assisting passengers with disabilities are exempt from many standard restrictions.

Important: Pet travel regulations are subject to frequent updates. We strongly recommend contacting Saudi Arabian Airlines directly or visiting their nearest office in the UAE to confirm the latest rules and book your pet's space in advance.

Frequent travelers flying with Saudi Arabian Airlines can enhance their journey by joining AlFursan, the airline's dedicated loyalty program. Designed to reward loyal guests, AlFursan offers a wide range of benefits and privileges that make flying more comfortable and rewarding. Whether you are commuting regularly between Dubai and the Kingdom or planning an annual family vacation, membership opens the door to exclusive services and travel opportunities.

Membership Tiers and Benefits
The program is structured into three main tiers, with privileges increasing as members move up the ranks:

• Blue: The entry-level tier upon enrollment. Members start earning miles immediately and gain access to exclusive offers.
• Silver (Elite): Achieved by earning the required number of Status Miles. Benefits include priority check-in, priority boarding, and an additional baggage allowance, making travel from busy hubs like Abu Dhabi much smoother.
• Gold (Elite Plus): The premium tier for top frequent flyers. Members enjoy access to business class lounges worldwide (regardless of class of travel), guaranteed seat reservations on sold-out flights, and the highest priority for baggage handling.

Earning and Redeeming Miles
Members earn Reward Miles when flying with Saudia or any partner airline in the SkyTeam alliance. Miles can also be accumulated through commercial partners, including global hotel chains, car rental agencies, and credit card providers. These miles can be redeemed for flight tickets to destinations such as Riyadh and Jeddah, as well as for cabin upgrades and excess baggage fees.

The Family Program
One of the most distinct features of AlFursan is its comprehensive Family Program. A head member can nominate up to eight family members to join their profile. The Reward Miles earned by all registered family members are pooled into a single account balance. This unique benefit allows families to accrue miles significantly faster, bringing free tickets and rewards within closer reach.

Global Connectivity with SkyTeam
As a member of the SkyTeam alliance, Saudia extends AlFursan benefits across a global network. Silver and Gold members are recognized as Elite and Elite Plus travelers respectively, enjoying reciprocal perks such as lounge access and priority services when flying with any of the 18+ partner airlines around the world.

Flying with Saudi Arabian Airlines is more than just a transit; it is an immersion into the rich traditions of Arabian hospitality. Whether you are taking a short regional flight from Dubai or embarking on a long-haul journey, the airline is dedicated to providing a comfortable and culturally respectful experience across all cabins. From generous legroom to world-class amenities, every detail is curated to ensure passenger satisfaction.

Classes of Service
Saudia offers distinct travel classes designed to meet the varying needs of its passengers, ensuring a relaxing journey regardless of your budget.

• Guest Class (Economy): Far exceeding standard expectations, Guest Class offers seats with ample pitch and width, adjustable headrests, and superior lumbar support. It is designed to provide maximum comfort, even on shorter hops to Riyadh. Passengers receive amenity kits on long-haul flights, ensuring they arrive refreshed.
• Business Class: Ideal for corporate travelers commuting from Abu Dhabi, Business Class features ergonomic seats that transform into fully flat beds on most long-haul aircraft. The cabin layout prioritizes privacy and convenience, with ample workspace and power outlets for uninterrupted productivity.
• First Class & First Suite: For the ultimate in luxury, First Class offers spacious seats with electrically adjustable settings and expansive legroom. On select Boeing 777-300ER aircraft, the First Suite provides a fully enclosed private sanctuary, complete with a dedicated wardrobe and a massive entertainment screen, redefining privacy in the skies.

In-Flight Entertainment and Connectivity
Boredom is never an option with Saudia's advanced in-flight entertainment system. Passengers in all classes have access to thousands of hours of content, including the latest Hollywood blockbusters, Arabic cinema, documentaries, and games. The system also features a dedicated "Religious" channel with Quran recitations and pilgrimage guides. Additionally, many aircraft are equipped with Wi-Fi connectivity, allowing you to stay in touch with loved ones or colleagues throughout your flight.

Dining and Beverages
Culinary excellence is a hallmark of the Saudia experience. The airline serves a diverse menu of international and oriental dishes, prepared in accordance with strict Halal standards.

• Fine Dining: Business and First Class passengers enjoy a "dine on demand" service, allowing them to eat whenever they prefer.
• Beverages: In observance of Islamic principles, Saudi Arabian Airlines does not serve alcoholic beverages. Instead, guests are treated to a selection of fresh fruit juices, soft drinks, and a signature welcome of traditional Arabic coffee and dates.

Special Services and Care
Saudia prides itself on being a family-friendly airline, offering specialized services to ensure everyone travels with ease.

• Families and Children: Young travelers are given special attention with "kids' meal" options, activity packs to keep them engaged, and dedicated entertainment channels. Bassinets are available for infants on a first-come, first-served basis.
• Special Assistance: The airline provides comprehensive support for passengers with reduced mobility or special medical needs. From wheelchair assistance at Jeddah airport to onboard care, the staff is trained to handle requests with dignity and efficiency.

Saudi Arabian Airlines operates a vital network connecting the United Arab Emirates to Saudi Arabia, facilitating seamless travel for business and tourism. With its central hub in Jeddah, the airline provides frequent and reliable services to key destinations across the Kingdom.

Planning a trip with Saudi Arabian Airlines (Saudia) from the UAE requires a bit of strategy to ensure a smooth experience. Whether you are flying from Dubai to Riyadh or from Abu Dhabi to the airline's main hub in Jeddah, booking in advance is generally the best way to secure favorable fares. For travel during peak seasons or major holidays, try to reserve your tickets at least 3 to 4 weeks prior to your intended departure date to avoid price spikes.

To catch the best deals and promotions, consider joining the airline's loyalty program, Alfursan. This allows frequent flyers to earn miles and access exclusive offers. Keeping an eye on the airline's official website or mobile app is also recommended for spotting flash sales on popular routes between the United Arab Emirates and Saudi Arabia. The Saudia mobile app is particularly handy for managing bookings, tracking flight status, and storing digital boarding passes on the go.

Streamline your airport experience by utilizing online check-in, which typically opens 48 hours before the scheduled flight time. This service allows you to select your preferred seat—whether you want a window view or extra legroom—and print your boarding pass or save it to your phone. Selecting seats early is highly advisable, especially for families or groups wanting to sit together. Finally, adding travel insurance to your booking is a smart move to protect against unexpected changes or cancellations, giving you peace of mind throughout your journey.

The story of Saudi Arabian Airlines, now operating as Saudia, is a fascinating journey that mirrors the development of the Kingdom itself. It began in 1945 with a historic gift: a single Douglas DC-3 aircraft presented to King Abdul Aziz by U.S. President Franklin D. Roosevelt. This aircraft marked the birth of civil aviation in the country, originally used to transport passengers and mail between the administrative hubs of Jeddah and Riyadh.

Regional and International Expansion
In the decades that followed, the airline rapidly expanded its horizons. Throughout the 1950s and 1960s, the carrier established a robust regional network, connecting Saudi Arabia with neighboring capitals in the Middle East. As the demand for travel grew, so did the airline’s reach, launching inaugural flights to Europe, Africa, and eventually Asia. This period of growth transformed the carrier from a domestic operator into a significant player on the international stage, facilitating both commerce and the annual Hajj pilgrimage.

The Jet Age and Modernization
The airline consistently embraced technological advancements, entering the jet age with the acquisition of Boeing 707s and later expanding its fleet with wide-body aircraft like the Boeing 747 and Airbus A300. These additions allowed for non-stop long-haul flights, bridging the gap between the Arabian Peninsula and North America. By the turn of the millennium, Saudia had cemented its reputation for reliability and hospitality, becoming a preferred choice for travelers from nearby business hubs like Dubai and Abu Dhabi.

A New Era of Aviation
A significant milestone occurred in 2012 when the airline joined the SkyTeam global alliance, becoming the first carrier in the Middle East to do so. This strategic move integrated Saudia into a vast global network, offering its passengers seamless connections to over 1,000 destinations worldwide. Today, the airline continues to modernize its fleet with state-of-the-art aircraft such as the Boeing 787 Dreamliner, reaffirming its commitment to providing a world-class travel experience rooted in tradition.